Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
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Question: Just back from 5 night stay at Omni and would thoroughly recommend it. Staff bent over backwards to assist in anything, no matter how minute. Great location on magnificent mile and lots to do there both for adults and my 10yo daughter. If i had to find a fault it would be the extra charges, taxes etc for room service, bar and restaurant, but where is cheap these days? Would definitely recommend it, especially for families. 


Answer: positive


Question: everything that i read from other reviews was pretty much on the money, they have excellent customer service, the employees there really cared about their guests, there was always coffee, tea, hot chocolate in the lobby, good hot breakfast and dinner with wine and beer, the doormen were nice and willing to help out for directions, the room did the job, there was a kitchen, 2 flat screen tv's, and a pullout couch included, it was close to the "eL", but for us we found the buses to be more useful. I would recommend getting a pass, we got a 3 day pass and it was well worth it for $14 which we got at jewel osco, not too far from the hotel, for the most part the majority of the people that were there were older people on a business trip and families, but us three girls didn't mind, so i would definitely recommend this place, it was one of the cheapest places were found out of all the other hotels. 


Answer: positive


Question: We stayed at the Fairmont two Saturday's in a row, and both stays were disappointing. We had to call the hotel prior to each stay and both times it took the hotel 30-40 minutes to answer their phone. For the price, we expected nicer decor (it looked cheaply done); more comfortable beds-the mattresses were too soft and the sheets too hard-pillows weren't comfortable either; a more accomodating front desk staff. Our friends who were also there on the same dates will undoubtably add similar comments.


Answer:
negative


