Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

My expectations were not high because I booked this hotel through priceline for $58 / night. An amazing deal if not for the fact that you had to wait 15 - 20 minutes for hot water. I called the front desk to tell them that there was no hot water - to which they nonchalantly replied: "try running it for 15 to 20 minutes." They forgot to tell me to keep the water running after my shower, if anyone else expected to use the shower. My boyfriend, who showered after me, had to wait another 10 minutes to get the shower warm again. To make matters worse, after room service was delivered, we called and said we needed another fork. They told us it would cost $3 ($1 for the fork, $2 for delivey charge). Absolutely ridiculous!! At least with a 1 star hotel, you get hot water. This is supposed to be a 4 star hotel. I guess you do get what you paid for - I just feel bad for the people who actually paid full price.

negative

My recent stay at the Talbott Hotel in Chicago was miserable. My visit began on the wrong foot when they couldn't locate my reservation. I had my reservation code and the email confirmation but they insisted they couldn't find me "in the system". We finally agreed to scrap that reservation and start over. That process was lengthy as they were training a new girl on how to take reservations. The room that I had originally reserved (King) was not available and I had to wait 45 minutes for them to clean a Double room. I was so tired from the traveling and the hassle at the front desk that I decided to stay in and order room service. It took an hour and a half for my food to arrive. When finally delivered, it was cold and not exactly how I had ordered it. So now I am cranky, tired and starving! I ate what I could from the mini bar (poor selection of items) and went to bed. The room was spacious but had a stale smell to it, as if someone had smoked in it. The next morning I complained and wanted to change rooms. The woman at the front desk couldn't be bothered with me and didn't try to make things right in any way. I decided to check out and go to another hotel for the remainder of my stay in Chicago. I will never waste my time or money at The Talbott again.

negative

Overall the hotel is very nice. The rooms are spacious and well-appointed, but they tend to be aging or dated. My bathroom was particularly below average, with old wallpaper and a dingy tub with a crummy showerhead. The toilet paper roll holder was pulling out of the wall and its screws were exposed. The conceirge recommended an expensive and mediocre restaurant. I hate it when they do that- it makes me suspect they're getting kickbacks from places that otherwise don't get enough business on their own. Breakfast was very good. It's a relatively large european-style spread.


negative

