Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

If you asked me two years ago, I would have recommended the Talbott Hotel without hesitation to anyone who asked. Now, I have definitely changed my mind. While this hotel is located in a nice area of Chicago, surrounded by great restaurants, shops and affluent people, it has really begun to slowly downgrade. As noted by my reviews, I am incredibly serious about customer service. If you're in the hospitality industry, there is really no excuse for falling short in this category--- but alas, the Talbott really has. The door staff don't say a word, the desk people acknowledge you only when they are not doing a million other things (which they always are) and the staff have an air of snobbishness. Inexcusable since we, the customers, are paying to stay at their over-priced hotel. Perhaps the most annoying aspect of my latest stay was that I had to walk down 11 flights of stairs to get to the lobby of the hotel because I waited a solid 15 minutes for the elevator, which, when it arrived, was packed to the brim. I get that it's an old hotel, but it is incredibly annoying that they only have two elevators for the entire place and when one is down for construction, the other one overflows with people and I am forced to walk ELEVEN flights to simply get to my dinner reservation on time (which I didn't.) I will not continue giving this hotel my business and have other better recommendations to give to friends who plan on visiting.

negative

I arrived to find that my room was not ready, despite it being past the 3pm check in time. I was not offered any compensation for this, or any real apology, just shunted off to the side to wait it out. This took a good hour and a half, during which time I was needing to be reading for a meeting. Again, no apologies, just my card. The room was adequately clean (it had better be...) though sparsely furnished for the price. It did not feel very welcoming and the decoration was reminiscent of bad nights spent in hot, south coastal motels. I encountered several problems with on site amenities, both in room and out. Some staff tried to be helpful on occasion but were rarely able to make headway, even when I complained on the third night about rowdy neighbors. It seemed as if where there was not apathy or cluelessness there was barely concealed surliness. After the abysmal (lack of) service at the hotel bar I elected to eat out every other night (I declined to try the room service, unimpressed with every other offering so far). I would not use this hotel for my business or personal trips.

negative

Great hotel! Went to see the Museum of Contemporary Art which was great, but this hotel almost had it beat! The rooms (and even halls) are very beautifully done. Great service too. A+


positive

