TASK DEFINITION: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
PROBLEM: I was very disappointed with this hotel. The front desk clerk was rude; she was on a personal call and took 10 mins. to get off the phone. When I arrived in the room the bed wasn't made from the last guest and all the towels were dirty. I called down to the front desk and she made me come back down from the twelveth floor for a new room assignment(on the twelveth floor). Once downstairs the clerk treated me as though I had done something wrong. When I arrived in the new room I found the bathroom less than clean... There was hair all over the floor, toilet and shower. The shower curtain was mildewed and dried toothpaste spit on the mirror. My allergies started to bother me, immediately upon entering the room, so I checked the filter in the air conditioner. Which looked like it had never been cleaned.The comforter was stained and the carpet looked like it never saw a vacuum. While waiting on acceptable room I went to dinner. Which proved to be as bad as the rooms. The lettuce in my salad was brown and slimmy. The steak was rare and I asked for medium. Not to mention, it tasted like rotten meat.The veggies looked like they had been cooked a week earlier and the potato was shriveled and dry. To top the whole experience off... When I went to turn on the lamp in my final room it electrocuted and the ambulance had to come get me for a 2 day hospital stay.


SOLUTION: negative

PROBLEM: This hotel is absolutely beautiful. I is elegant, comfortable and a very relaxing stay. It was easy to get to the airport and very close to shopping. I felt like a king in a castle surrounded by luxury and beauty. I would recommend this hotel to anyone. 


SOLUTION: positive

PROBLEM: I was very disappointed with the hotel this time. They seem to be coming down in quality quite a bit. The clientele also seem to be of a lower quality. The lobby was quite a rambunctious scene with no one on staff seeming to notice. The house keeper only did the bare minimum in the room each day and did not replace the used toiletries or the coffee; she also left the dirty coffee cups in the room. I think I will have to stay with the InterContinental next time.


SOLUTION:
negative

