TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello. 
 agent: Hello, how can I aid you today? 
 customer: Can you please help me to book a flight from BOS to SFO? 
 agent: Please provide your trip dates. 
 customer: Sure, I want to travel on Apr 13 and need to return on Apr 15. 
 agent: Do you need any connection limit? 
 customer: I need a flight with single connection. 
 agent: Is there any other specifications? 
 customer: My depart time must be in the evening. 
 agent: May I know your name? 
 customer: I am Virginia Parker. 
 agent: There are no flights available on your routes. 
 customer: Ok, not an issue. Thank you for checking. 
 agent: Thank you for choosing us.

SOLUTION: no_flight

PROBLEM: customer: Hello. 
 agent: Hello. 
 customer: I am Donna Hernandez. 
 agent: How may I assist you? 
 customer: I need a direct flight for my journey to attend an important meeting, can you please hep me in flight ticket booking from ORD to JFK? 
 agent: Sure, I will help you in flight ticket booking. 
 customer: Thank you and my travel dates are 03/07 and I will catch the return flight on 03/09. 
 agent: Ok, wait for a moment please. While I am checking for the flights available. 
 customer: Sure, I will wait for your response. 
 agent: Thanks for waiting. I have found Delta airlines which flies with one connection. 
 customer: Yes, please proceed with flight ticket booking. 
 agent: Yes, I have confirmed your flight ticket with flight number 1012. 
 customer: Thank you for your help in my flight ticket booking. 
 agent: Thank you. 
 customer: Welcome.

SOLUTION: book

PROBLEM: customer: Hello. 
 agent: Hello. How may I assist you? 
 customer: I have to attend for a client meeting in ATL. Can you please make a reservation from IAD? 
 agent: Sure, I will help you. May I know your trip dates please? 
 customer: Sure, my travelling dates are May 14 - May 16. 
 agent: Can I have your good name please? 
 customer: My name is Sharon Allen. 
 agent: Do you need a connecting flight for your trip? 
 customer: I need a connecting flight. 
 agent: May I know your timings of your journey? 
 customer: My depart time must be in the afternoon. 
 agent: Do you have any other specifications? 
 customer: No. 
 agent: Sharon Allen, no flights has been found on your specifications. 
 customer: Ok, no problem. Thank you for the information. 
 agent: Thank you for approaching us.

SOLUTION:
no_flight

