TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello. I am Susan Jackson. 
 agent: Hello, how can I provide assistance for you? 
 customer: As I am racer, I want to attend for horse racing festival which is going to held at San Francisco, SFO. 
 agent: Ok. 
 customer: Can you please book a ticket from New York, LGA? 
 agent: Sure, I am perky to help you. 
 customer: Thank you. 
 agent: Let me know, when you are planning to depart? 
 customer: I want to start my journey on 10/16. 
 agent: Do you need a lay by in between your journey? 
 customer: I need a connecting flight. 
 agent: Kindly, share your return date of journey to proceed further. 
 customer: I will return back on 10/18. 
 agent: Thank you for sharing your details. Please, wait for a while. 
 customer: Sure. 
 agent: Thank you for being patience, there is a flight available in Southwest airline, flight number 1001 having fare 200 and a lay by. 
 customer: You can proceed. 
 agent: Your reservation has been processed. 
 customer: Thank you. 
 agent: Thank you for availing us.

SOLUTION: book

PROBLEM: customer: Hi. 
 agent: Hello. How may I guide you at this moment? 
 customer: I need to book a flight ticket from PHL to MCO, can you please help me for booking? 
 agent: Sure, may I know your travelling dates please? 
 customer: I would like to travel on 12/10 to return on 12/12. 
 agent: Ok, do you need any stopover in between the journey? 
 customer: I need a connecting flight. 
 agent: Do you prefer business or economy class? 
 customer: I need a business class. 
 agent: Can I have your good name please? 
 customer: Brenda Campbell here. 
 agent: There are no flights found on your requested dates. 
 customer: Ok, no problem. 
 agent: Thank you for reaching us. 
 customer: Thanks for your information.

SOLUTION: no_flight

PROBLEM: customer: Hello. 
 agent: Hello. How may I assist you? 
 customer: I am planning to book a ticket from EWR to DEN. Can you please help me out? 
 agent: Sure, may I know your planned trip dates? 
 customer: I am planning to travel on July 10 and return back on July 12. 
 agent: Do you have any other requirements? 
 customer: I am looking for a connecting flight. 
 agent: Can you please share me your name? 
 customer: My name is Edwards Thomas. 
 agent: We are sorry to inform you that there is no flight found with your given information. 
 customer: That's fine, thank you for your service. 
 agent: Thank you.

SOLUTION:
no_flight

