Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

Stayed here in November 2011 on a leisure trip to Chicago. Hotel is very dated, with some rooms that just aren't good enough. Front desk staff was rude. Will not be staying here again - prefer the Swissotel and the Hyatt properties (Regency is similarly priced, and Park Hyatt is 3x more) and a list of boutique hotels in the area as well (Kimpton, etc). Pros: -The only hotel that opens onto Michigan Avenue, very close to all of the excitement -Eno Wine Bar has a great selection of cheeses -Rooms are clean Cons: -Some hotel rooms just make no sense - our first room was tiny and had a window overlooking a ledge (effectively no view), and our second room had two windows that looked out onto a brick wall (actually no view) -You have to pay for everything - internet, gym, and the pool (which was not available due to renovation...) -Entire hotel was very old, not in a classical sense but in a ghost story one -Front desk staff was rude

negative

I have been meaning to write a review of the Omni but wasn't sure if people would believe it as most of the reviews are quite high. We stayed here for 5 nights. The room was fine when I walked in. But about five minutes or so I was all congested. Thought it might have been from the flight. I then noticed there was dust everywhere. The TV, the Minibar, and worst of all the air vent. It was literally hanging off the vent. I called down to front desk they said they would send housekeeping up. After 30 minutes of waiting and noticing other things. A bathroom door that wouldn't close, broken light fixtures, a toe or fingernail on the bed. broken bathroom fixtures. This place was a dump. Hopefully the pictures will show some of it. I could go on and on. Almost 90 minutes later the hotel manager came up to look at the room, Both he and head of housekeeping were "shocked" at the room. We were moved to another room, not as large as this one was because the hotel was completely booked, or so I was told. I stayed at the Omni once prior and have to say was very impressed. But this will be the last time. Sad to say. The hotel did cut the rate of our 5 day stay, but doesn't explain how a hotel of this caliber let a room like this pass any inspection.

negative

We just got back from 3 nights at the Sofitel. We really have nothing bad or negative to say about it. We've stayed at other higher end hotels in Chicago such as the Park Hyatt, The Peninsula, and The Four Seasons - and the Sofitel tops them all. It's a 4 star hotel with 3 star prices. It's a beautiful hotel all the way around. Staff is uniformly friendly without being patronizing. They were helpful with the one small problem we had and solved it quickly. The common areas are fresh and modern in appearance. The room was very clean with comfortable beds and well-appointed marble-accented baths. My wife loved the huge tub. We had breakfast via roomservice every morning and it was always hot and delicious. The robes and Evian at turndown was always appreciated. The property is ideally situated in the middle of the Gold Coast and all the best shopping and eating is within a short walk. Want a Bentley or latte? They're all close by. This was our second stay since it opened and I'm sure it's to be our home away from home when we are in Chicago. 


positive

