instruction:
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
question:
customer: Hello. 
 agent: Hello. How may I assist you? 
 customer: I am Andrew Thompson. Can you please book a flight ticket from LGA to LAX? 
 agent: Ok, please provide your journey dates too. 
 customer: Sure, I need to travel on dates of 12/06 and 12/08. 
 agent: Please wait a moment, I will revert you back with the proper information. 
 customer: Sure, take your time. 
 agent: There is a connecting flight-1012 on UA airlines, would you like me to proceed? 
 customer: That is fine, please proceed with booking. 
 agent: Your ticket has been done with your criteria. 
 customer: Thank you for your help. 
 agent: Thanks for choosing us.
answer:
book


question:
customer: Hello. 
 agent: Hello. May I know your name? 
 customer: Sure, I am Sandra Allen. 
 agent: How can I assist you today? 
 customer: Today, can you help me in booking a ticket to Atlanta? 
 agent: Sure, we are delighted to help you. When you are willing to travel to Atlanta? 
 customer: I am planning to meet my children and wife in Atlanta, as we planned to visit Georgia Aquarium on 03/21. 
 agent: Ok. May I know your recur date? 
 customer: We planned the trip for couple of dates, so I would like to go on 03/20 and I intend to return back on 03/22. 
 agent: Kindly share your airport codes? Do you want any lay bay in your journey? 
 customer: Sure, I will depart from New York, LGA and landing at Atlanta ATL. 
 agent: Ok. 
 customer: Yes, I am comfortable to travel if there is one stopover in between my journey. 
 agent: Please be online, I will check the availability and revert to you. 
 customer: Sure. 
 agent: Thanks for waiting,. 
 customer: Ok. 
 agent: Hawaiian airlines are providing service on your route with 1 connection. Can I proceed? 
 customer: Ok, please proceed for booking. 
 agent: Your booking is done with flight 1027. 
 customer: Thank you. 
 agent: Thank you for reaching us. 
 customer: Welcome.
answer:
book


question:
customer: Hello. 
 agent: Hello. How may I assist you? 
 customer: My name is Raymond Phillips. I have a business meeting in Washington, can you help me for booking a flight ticket from IAD to IAD? 
 agent: Sure, I will help you. Can you please let me know your travel dates? 
 customer: My travelling dates are 01/28 and 01/30. 
 agent: Ok, please wait for a while. 
 customer: Make sure that my connection limit should be 1. 
 agent: As per your requirements, there is a flight available with Delta airlines and the ticket fare is 100 only. Shall I book the ticket for you? 
 customer: Ok, please proceed for booking. 
 agent: Phillips, your ticket is booked and your flight number is 1016. 
 customer: Thank you for booking. 
 agent: You are welcome and thank you for choosing us.
answer:

book


