Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

Whilst no doubt being in a good location this hotel falls short in other areas. Most notably is cleanliness, as although the lobby was very clean, the corridors of my floor as well as the room was not. Dust lined the carpeted floor for the hallways, and in the room the the bed emitted an unpleasant odor as if the sheets had not been changed in some time. The furnishings were nice and modern, but with various blemishes upon close inspection. Bathroom was relatively clean, with the exception of the shower. View was nice for this particular room, and service was relatively quick. The food in the restaurant was average but again cleanliness was an issue. This time with the glasses which were stained, the waiter promptly apologized and returned with new glasses but this is still inexcusable in what is advertised as a high class hotel. I will not make the mistake of staying here again.

negative

I recently stayed at the Palmer House Hilton on a business trip to Chicago. I will do my best to make sure that future employees of my company do I have to stay here. When the reservation was made, an early check-in was arranged -- due to travel arrangements, my travel companion and I were to get to the city in the early hours of the morning. We had arranged an early check-in without having to pay for the night before. There was no fuss raised when we agreed on this and so we assumed it would be fine. When we got there, however, there were no rooms available for us for hours and they refused to keep our bags. We were forced to change clothes and wash up in the public restrooms of the office building where our first meeting took place, and cart our bags around with us. They offered insincere apologies and didn't offer to comp us anything for the inconvenience. The rest of the stay (one night) was nothing to praise. I guess not having bugs would count as positive? I would definitely never recommend that anyone stay here.

negative

While overall a decent property, the incident I had with this hotel has been like none other in my history of travel. I recently stayed at the Hotel Monaco for five nights, checking out on Monday, March 19th. Shortly after leaving the hotel and retrieving my car from the valet, my partner and I noticed a large scrape on the bumper of the car that wasn't present upon checking in. We had not requested use of the car for the duration of our stay. I called the hotel approximately two hours after checking out and was directed to speak with the garage manager at Park One (their valet company) who stated that he would review video of the car and call me back within 48 hours to verify that the car was unblemished upon arrival, and was scraped upon departure from the garage. The garage manager, Mike Yunan, didn't call back until I had an email exchange with the general manager of the hotel, Marco Scherer. When he finally got back to me, the garage manager stated that he would file an "incident report" and claim with his insurance company, Travelers, which would eventually deny the claim because garage staff wouldn't admit fault or liability, nor did they supply the video they stated they had of the car entering or exiting the garage, which could have verified that the damage wasn't present upon check-in, but was at check-out. Their insurance representative even told me that the garage does not have surveillance at that location, contradicting the garage manager. In the end, this Kimpton InTouch guest got stuck with a $1,000 bill for parking at this Kimpton property: an almost $500 paint scrape on top of a $48/per day parking fee, rental car expenses, several hours of lost time in dealing with the issue, and one gigantic headache. In the end, do NOT trust the valets or staff at this hotel, and take your business elsewhere if at all possible.


negative

