TASK DEFINITION: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
PROBLEM: While making the obligatory trip to the Chicago area to visit family, we decided to make it fun for the teenage members of our group and reserved a couple of rooms at the Hard Rock Hotel Chicago. What a great decision! The rooms are very upscale at a reasonable price with great amenities. And, according the younger members of the family, "very cool"! We can't wait to come back.


SOLUTION: positive

PROBLEM: We recently stayed at the hotel allegro in chicago illinois, while the hotel was nice please take my advice and do not stay here. I payed cash for the room and handed over my credit card for incedentals ($50.00) the next day my debit card was charged $200 clearly this had to be a mistake...i called the hotel manager who was the rudest person i have ever spoken with about the charge and was told that it was my fault i paid cash and that i could give him my bank account, routing, SS # and authorization code and he could call my bank and take care of it. Clearly i am smart enough not to give this information to anyone yet alone someone who had already taken more then should have been charged. I then called corporate to complain and let them know about the situation the only thing corporate could tell me is that they had already credited my account and that they were sorry and it was clearly my mistake. I then questioned them about the manager asking for all my information if they had already credited my account and they told me they didnt have an answer for me. So for your bank accounts sake do not stay here they are many other options in chicago


SOLUTION: negative

PROBLEM: I recently stayed at the Palmer House Hilton on a business trip to Chicago. I will do my best to make sure that future employees of my company do I have to stay here. When the reservation was made, an early check-in was arranged -- due to travel arrangements, my travel companion and I were to get to the city in the early hours of the morning. We had arranged an early check-in without having to pay for the night before. There was no fuss raised when we agreed on this and so we assumed it would be fine. When we got there, however, there were no rooms available for us for hours and they refused to keep our bags. We were forced to change clothes and wash up in the public restrooms of the office building where our first meeting took place, and cart our bags around with us. They offered insincere apologies and didn't offer to comp us anything for the inconvenience. The rest of the stay (one night) was nothing to praise. I guess not having bugs would count as positive? I would definitely never recommend that anyone stay here.


SOLUTION:
negative

