TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello. 
 agent: Hello, how may I best assist you now? 
 customer: I am Donna Young and I want to cancel my reservation, as I am not feeling good. Will you aid me in this? 
 agent: Sure, please wait a moment. 
 customer: Thank you. 
 agent: There is a reservation found on your name, shall I proceed for cancellation? 
 customer: Yes, please. 
 agent: Your ticket has been cancelled. 
 customer: Thank you for your support. 
 agent: Thanks for communicating us and have a good day.

SOLUTION: cancel

PROBLEM: customer: Hi, Joshua Green here. 
 agent: Hello, how can I help you today? 
 customer: I am planning to book a flight in the afternoon time on 6th of Sept to reach Seattle, so please help me in booking a normal-cost flight. 
 agent: Sure, may I know your source and destination airport codes? 
 customer: Sure, my source and destination airport codes are DCA - SEA. 
 agent: May I know your return date? 
 customer: Sure, I intend to return on 8th of Sept. 
 agent: Do you need halt in between your journey? 
 customer: Yes, I prefer it. 
 agent: Ok, please wait for a moment. 
 customer: Sure. 
 agent: Sorry, there are no flights found with your given dates. 
 customer: No worries, thank you for informing me. 
 agent: Thank you for opting us.

SOLUTION: no_flight

PROBLEM: customer: Hello. 
 agent: Hello, how may I help you? 
 customer: I am Rebecca Garcia, want to travel from DFW to SEA. Can you help me? 
 agent: May I know your travelling dates? 
 customer: My travelling dates are from 11/29 to 12/01. 
 agent: There is a flight available for you in Hawaiian airline with 1 connection. Shall I proceed? 
 customer: Please proceed. 
 agent: Ok, your ticket is booked. 
 customer: Thank you for your help. 
 agent: Most welcome.

SOLUTION:
book

