instruction:
Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
question:
I really wish I could say that I liked this hotel, but the whole experience was just plain awful. My first warning sign should have been when I made my reservation. The person I spoke with when placing my reservation had absolutely no idea what he was doing. At first he tried to book me into the wrong hotel, and then when we finally got it sorted which hotel I was actually wanting, he booked me for the wrong dates. He read me the right dates, and it was only when I called back two days later to confirm that I found out he'd given me the wrong dates. Hilton did get it fixed, but I already had a bad feeling about my stay. Then came actually staying at the hotel. The people at the check-in desk were downright rude. Then there was the room. I was supposed to be in a non-smoking room, but the room smelled strongly of cigarette smoke. The hotel staff refused to believe me, but did let me change rooms to one that didn't smell of cigarettes. However, I might as well have stayed in the first room. I was short towels, and it took four calls(over a period of 12 hours) to the front desk to get some. The sheets had not been changed, made obvious by the crumbs and fresh stains that littered them. Yes, I was able to get fresh sheets, but like the towels, it took several hours for them to be delivered. Since this is a pet friendly hotel, lucky me I got stuck in the room next to the room filled with yappy little dogs. The walls were so paper thin, all I could hear all night was barking. When I complained about it, the staff refused to believe me, and said that the walls of the room are so thick I shouldn't be able to hear anything from next door. Yeah right. I was excited to use the pool, but just like my room, it hadn't been cleaned recently. Then, I tried the fitness center. Half the equipment was broken. I tried to cut my stay short, but of course this hotel wouldn't work with me at all. They even refused to comp my stay for all the grossness I had to deal with. I will never stay with Hilton again, and I will be sure to let everyone know what a nightmare this stay was.

answer:
negative


question:
Thanks Sheraton Towers for the invite to enjoy your indoor pool while a guest at your hotel recently. I did not know that the skyline of Chicago could be so beautiful or an afternoon at the pool so enjoyable. I'll be back soon and look forward to a seeing Chicago again.

answer:
positive


question:
My wife and I booked a room at the Hilton Chicago three weekends ago, as this is a downtown hotel and a well known brand we knew we were going to have to pay a little more but for that additional price we were expecting to get a quality hotel. We were expecting some minutia of luxury. However, this was not the case with the Hilton Chicago. First, we had reserved a room with a king size bed, but they did not have any available and we were stuck with a queen size bed. Now, we did get a reduced price because of this, but we had made a reservations and expected to be accommodated as we had asked. Second, we had to change our room key twice. The room keys they used supposedly lost their "charge". This is what the front desk told us. So, we had to go up to our room, find out the key didn't work, then come back down stairs get a new key, then get back in. This was highly unprofessional, and they really need to look into their key system. Lastly, we were told at the end of our stay that we had no charges on our room. We knew this was accurate, but I always check just in case. But two weeks later when I checked my credit card an additional two hundred dollars of charges were on my card. I had to call and argue with them for twenty minutes before they took it off my card. Suffice it to say we will not be staying there again.

answer:

negative


