Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

I stayed at Sofitel with my husband for a weekend and I will NEVER be staying again! The staff was rude, the room was dirty, and the decor is ugly and garish. AVOID at all costs!

negative

My experience with the Fairmont Chicago Millennium Park Hotel was Terrible! I arrived exactly at my check in time only to be told my room would not be ready for another hour. I chose to wait patiently at the hotel bar and found myself again disappointed I sat for 15 minutes before the bar tender served me and the drink I received was warm. When the room was finally ready I was horrified to find hairs in the bathtub and mysterious spots on the bedding. When I called down to housekeeping the staff was very rude and maid who they sent up to change my sheets acted annoyed and muttered under her breath the whole time she was changing our sheets and cleaning the bathroom. After all this hassle I would normally expect at least a complimentary beverage but not only was that not offered I found even using internet at this location involved a rather exorbitant fee 13.95 for a 24 hour period. I was shocked having stayed at a variety of higher end hotels I have never once been asked to pay extra for my wifi access. Overall I was highly disappointed with my stay and will not be returning to the Fairmont Chicago Millennium Park hotel any time soon.

negative

I just returned from a long weekend in Chicago with my wife. We stayed at the Affinia hotel and I can't even begin to describe what an awful experience it was. When we arrived at 4pm on Thursday (check-in is 3pm), our room was not ready. We had to wait til almost 5pm before we could even get into the room. Once inside the room smelled like an ash tray. Obviously someone had deactivated the smoke detectors somehow and had been smoking in the room. We decided to just go out for an early dinner. After arriving back to our room around 9pm, our key didn't work. We had to go all the way back down to the lobby to get a new one. The next morning the maids started knocking on our door at 7:30 in the morning! Why would you try to clean the room that early??!! The 'do not disturb' sign was on our door for the rest of the stay. After that early wakeup, we went downstairs to request a different room due to the terrible smell in the one we were assigned. The front desk employee gave me a very condescending look and sighed when I asked. Eventually we did get a new room but I didn't enjoy the demeanor I encountered to do so. Our new room was fairly nice, and the rest of the stay was relatively uneventful, but I have a bad taste in my mouth and likely won't stay there again.


negative

