TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello, I am Betty Walker. 
 agent: Hello, how can I assist you today? 
 customer: I am planning to meet my friend in Atlanta, can you please help me to book a flight ticket? Make sure that my price limit is 1000. 
 agent: Sure, can you please provide your journey dates? 
 customer: My travelling dates are from 06/21 to 06/23. 
 agent: How many connections do you need in between journey? 
 customer: I need a flight with single connection. 
 agent: Please mention your source and destination airport codes. 
 customer: I am travelling from NV - LAS to GA - ATL. 
 agent: Ok, please for a couple of minutes. 
 customer: Ok. 
 agent: We are glad to inform you that, we found a flight Delta airlines, flight number 1000, price is 100. 
 customer: Ok, you can proceed with my booking. 
 agent: Ok, your ticket has been reserved. 
 customer: Thanks for your service. 
 agent: Thank you for reaching us. 
 customer: Thank you.

SOLUTION: book

PROBLEM: customer: Hello, I am Deborah Clark. 
 agent: Hello, how can I help you today? 
 customer: I would like to travel from LGA to attend my business meeting. Could you please help me to book a ticket to SEA? 
 agent: Sure, please share your planned trip dates? 
 customer: My travelling dates will be on 07/12 to 07/14. 
 agent: Ok, any other requirements to be met? 
 customer: I need a connecting flight. 
 agent: Ok, please wait for a while. 
 customer: Ok. 
 agent: Thanks for waiting, we found a direct flight, shall I proceed? 
 customer: No, do not proceed. Thank you for your information. 
 agent: Ok, no issues. Thank you for reaching us.

SOLUTION: no_flight

PROBLEM: customer: Hello. 
 agent: Hello. How can I help you? 
 customer: Due to some financial issues, I would like to cancel my recent reservation. Please help me out. 
 agent: Sure, I am here to help you. 
 customer: Thank you. 
 agent: May I know your name please? 
 customer: My name is Virginia Young. 
 agent: Ok, please wait a minute. 
 customer: Sure, take your time. 
 agent: Thank you for waiting, sorry no reservation found on your name. 
 customer: Ok, no issues. Thank you for your information. 
 agent: Thank you for reaching us, have a good day.

SOLUTION:
no_reservation

