TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello. 
 agent: Hello. How may I assist you today? 
 customer: I would like to book a flight on the route from MSP - OAK, can you please help me today? 
 agent: Sure, please provide me your travelling. 
 customer: I will be travelling on the dates from 06/06 to 06/08. 
 agent: Delta airline is providing flight for you with price 200. Shall I proceed? 
 customer: Ok, please book it if the price is within 5000. 
 agent: May I know your name to proceed further? 
 customer: My name is Emma Harris. 
 agent: Your ticket has been booked with your name. 
 customer: Thank you for helping me out. 
 agent: It's my pleasure.

SOLUTION: book

PROBLEM: customer: Hi. 
 agent: Hello,. 
 customer: I am Amy Mitchell. 
 agent: How may I be of your help? 
 customer: I need to go to New York to attend Culture, Heritage and Folk festivals, can you make a reservation on 01/24? 
 agent: Sure, we are glad to help you. 
 customer: Thank you. 
 agent: Please provide your boarding and landing airport codes? 
 customer: I want to fly from Los Angeles, CA - LAX to reach NY - LGA. 
 agent: How much you can afford for a flight ticket? 
 customer: I would like to return on 01/26. 
 agent: Ok. 
 customer: I can afford up to 5000. 
 agent: We found a connecting flight with flight number 1028. Shall I confirm your booking? 
 customer: Please reserve. 
 agent: Your flight ticket is processed from an UA airlines. 
 customer: Thank you. 
 agent: Thanks for availing us. Your E ticket will be sent to your registered mail id.

SOLUTION: book

PROBLEM: customer: Hi. I am Brenda Adams. 
 agent: Hello, how can I aid you? 
 customer: As my budget is low, I need a flight with fare 200. 
 agent: Sure. 
 customer: .Can you help me in booking? 
 agent: Sure. Can I know your travelling dates? 
 customer: I planned my trip on 02/18 and return on 02/20. 
 agent: May I know your journey points? 
 customer: My journey starts from OAK and end at DFW. 
 agent: Do you need any connection? 
 customer: I need a connecting flight in between my journey. 
 agent: We did not find any flights matching your criterion. 
 customer: No issue, thank you for your time. 
 agent: Thank you for opting us.

SOLUTION:
no_flight

