Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

I called the reservations line to book a room at the beginning of December 2012 for a rate with a local corporation. When I first made the reservation I did not get an e-mail confirmation. I had to call again to get the e-mail and then saw that I was booked in a handicapped accessible room which i did not need as there was me, my wife and three year old. I called the reservation line and asked for a regular room which they said was impossible at the rate I was at, however for ten dollars more I can upgrade to a regular room. I then asked what if a disabled person needs the room and he said he could not help me. i told them to cancel the room. based on the reservation experience, I did not want to run into anymore trouble at this hotel.

negative

My husband and I stay at the Amalfi every year for our anniversary. We just love it! The service is wonderful and the staff is very friendly. The hotel has very good cuisine options, which are all very tasty! The hotel is in close proximity to downtown and all the fun things going on there. The rooms are very comfortable and quiet. Perfect for relaxing! Will definitely keep coming back!

positive

On a recent business trip to Chicago, I had the unfortunate circumstance of staying at the Fairmont Chicago Millennium Park hotel. Upon entrance, the lobby is beautiful and the hotel seems very nice. However, as I approached the check in counter, the woman working there was very terse and rude to me. They had me booked in the wrong kind of room and when I asked about changing it, I was snubbed and made to feel like it was a tremendous imposition for them to accommodate me. After a half hour, I finally received the correct room. The linens on the bed were of a very cheap quality, they were scratchy and had a musty smell. Also, the bathroom wasn't cleaned properly as there was still trash in the waste basket (including a condom) and there was no shampoo. Also, I had a coffee pot in the room but no coffee. When I called the front desk to ask for some, they told be it was not free and would I like to charge the coffee to my account. I found this hotel to be shocking and highly recommend that no one stay there.


negative

