Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

[EX Q]: First, several day s prior to my stay, I called and spoke at length with the concierge and made a breakfast order for room-service Saturday and Sunday. Saturday they didn't bring breakfast - and when I called room-service they stated they never got the advance order from the concierge. When they finally did bring it - they brought the wrong thing.. and then brought the wrong order again on Sunday. I was further inconvenienced by in-room dining staff when we ordered room service Saturday night. The food was limp and uninspired. Further, I ordered soup - which arrived without a spoon. When I called in-room dining to request a spoon, I was told one would be forthcoming. 15 minutes later, a waiter arrived with a menu. When I explained I already had food and I didn't need a menu - I needed a spoon, he had the audacity to argue with me. I respectfully requested he return with a spoon and he agreed to do so. Another 15 minutes (and one bowl of cold soup) later I decided to call in-room dining back to request (again) they send someone with a spoon. They too argued with me and expressed that they'd already sent someone with a spoon. I explained that they had not - that I had received a menu I didn't request, but that no spoon was forthcoming. Another 15 minutes later, a spoon finally arrived. Thanks - for charging me $100+ so that I could argue over cold, flavorless food. In addition to the gross customer service, surly attitude, and sorry food, I found the room woefully lacking. It reeked exhaust fumes so much so that on Saturday night I woke up from the smell. Further, I had specifically requested when I booked the reservation that you keep me away from the elevators... I was right next to the elevators and had the displeasure of listening to them ding all night long as other guests came and went.

[EX A]: negative

[EX Q]: I had requested a quiet room several weeks in advance, yet was given a room facing the street from which I could hear traffic noise. I asked to be moved and was told that nothing was available until the next day. The next morning, prior to being moved to a quiet room, the toilet in my original room overflowed creating a large unsanitary flood. About an hour later I was moved to a room which did not face the street. The room was quiet but smaller and darker. The mattresses in each room were very firm, I would even say hard. I asked if any softer mattresses were available and was told that the mattresses were all the same. At checkout I tried to give the hotel a form of payment that differed from the card the room was reserved under, and this process was still not done correctly after 10 minutes, which seemed longer because the van to the airport was waiting right outside, with other passengers. (The cost was not correctly charged until almost a week later.) As recompense for the noise, flood, etc., the hotel offered exactly nothing. Not a great stay.

[EX A]: negative

[EX Q]: While I had stayed in the Hotel Monaco before, this was my husband's first trip to Chicago and I insisted we stay here as I loved it the first time. Well the second stay was even better -- we had one of the corner suites on the river -- the service was excellent and staff was very friendly and helpful. The warm cookies in the afternoon is a nice touch after a day of sightseeing. Unfortunately we missed the wine hour. One thing that realy impressed me is that b/c of flight delays we got to Chicago a day late -- Hotel Monaco manager waived the cost of the first night on our room even though it was a guaranteed reservation. 

[EX A]:
positive

