Detailed Instructions: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
Problem:While it was a nice hotel, but i am rather frustrated with them! During our stay our room was cleaned twice by housekeeping. The first day was fine. Second day my diamond earrings came up missing. Noticed they were missing while in the packing up and checking out process. My biggest mistake was not staying there and dealing with this further. But we had a family reunion and funeral to get to. While the front desk was great and said they would handle it, I believe they say these things just to get you to go on about your way! We filed a police report and the GM of the hotel is supposed to be working on it. We have called several times but receive no answers. They keep telling us the cleaning staff have been there 10 + years.....that dosen't matter to me! If they are not held accountable what's to stop them from taking anything. There is a dishwasher in the room, and they found my daughters ring (which was in the same glass with my diamond earrings) in the dishwasher. They say I put the cup in the dishwasher. First, I am on vacation, trust me i'm NOT doing dishes! Second, why would I wash one glass and leave the other dirty dishes in the room? So, while it is a nice hotel....lock up your things of value! They may come up "missing" and you'll be left frustrated!!

Solution:
negative