Part 1. Definition
In this task, you're given a dialogue between a customer and a flight booking agent with a gap in the conversation. Your job is to find the answer of the previous dialogue. Avoid using irrelevant extra information while creating the answer. The answer should be relevant to the question before the blank. If you fill the blank with a question, it should have an answer from the agent in the given dialogue. Fill the gap marked with underline.
Part 2. Example
customer: Hello. 
 agent: Hello. How may I help you? 
 customer: I would like to do some changes in  my existing reservation, can you please help me out? 
 agent: Sure, I will help you in booking. May I know your name to proceed further? 
 __ 
 agent: Alexander Hernandez, regret to inform that there is no active reservation found under your name to amend. 
 customer: That's ok, no problem. Thank you for the information. 
 agent: Thank you for reaching us.
Answer: customer: Sure, myself Alexander Hernandez.
Explanation: This is pretty forward, based on the answer after the blank, the answer would be to know the name of the person, and the name is mentioned in the next dialogue to the blank
Part 3. Exercise
customer: Hello. 
 agent: Hello. How can I assist you at this moment? 
 customer: I am Thomas Brown. 
 agent: Glad to meet you Brown. 
 customer: I want to change an existing reservation, due to health issue.Can you please change my reservation? 
 agent: Sure, I will help you with that. Can I have your good name to check existing reservation status? I mean on which name you booked earlier? 
 __ 
 agent: Ok, please wait a moment and I will check for existing reservation status. Thank you for waiting. 
 customer:  sure, take your time. 
 agent: Sorry Brown, there is no reservation found under your name to change. 
 customer: That's fine, thank you for your service. 
 agent: Most welcome. Thank you for choosing us.
Answer:
customer: I mentioned above.