TASK DEFINITION: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
PROBLEM: This is a stylish hotel located right on North Michigan Avenue, a five minute walk from the Orange "Loop" line that will get you to and from Midway Airport. Forget about taking a taxi: the train is a $2 ride and less than 40 minutes away. Our room (1802) was immaculate and spacious (350 sq ft, we were told). Decorated in grays and white, the room was comfortable and soothing, not jarring. On the other hand, we found the lighting to be very poor and had trouble reading, finding keys, etc. No kidding. The bathroom was also quite dark and it didnt have a heating lamp. On the positive side, however, there were Aveda products in the bathroom, the windows were huge, so during the day there was tons of natural light, and no issues with darkness. The king size bed was very firm, but had a plush pillow top which made it very comfortable and inviting. We had a largish TV with a DVD player. There is a safe and munchies. The gym is perfect, equipped with treadmills, ellipticals, bikes and weights. It is open 24/7 and there is video surveillance for safety. There are towels, water, headphones, disposable ear pads, and complimentary green apples. Suggestion: if you are on a floor below the 22nd, take the elevator up to 22nd, then down to L2 to get to the gym. This way you dont have to traverse the lobby. The front desk staff is amiable, and very attentive. I read some other reviews about nasty personnel, but did not have that experience at all. I got a free newspaper with a smile, a free stamp when I needed it, change and all the coffee I could tolerate in the morning. The Hard Rock is located less than a 20 minute walk from the Water Tower, the Drury Theater, John Hancock, and magnificent mile. For those who like a thrifty breakfast, we recommend Gourmet Pantry at 155 N. Michigan Avenue [--]. This deli made a delicious egg on a toasted roll with butter on a Sunday morning, no less: $1.99. The hotel has a breakfast buffet for $15.00 per person, but we did not partake of it. We would stay at the Hard Rock again, and think it is great for people with "tweens." Not sure about the toddler set, though. 


SOLUTION: positive

PROBLEM: We really enjoyed our stay at the Palmer House Hilton. We were in Chicago for a weekend stay, and wanted something close to State Street, and convenient to the theatre district and the museums, and Michigan Ave. shopping. This is a grand old hotel, with just about every amenity one could wish for. The lobby is fabulous, and the hotel also has some nice restaurants . Our room had a nice king sized bed, and was pretty cozy. Hotel employees were very nice and helpful to us. I would definitely recommend this hotel if you want a "grand hotel" type experience at a reasonable price for the many amenities and in a very convenient spot in downtown Chicago. You will definitely feel special.


SOLUTION: positive

PROBLEM: I recently stayed at the Sheraton Chicago Hotel. It was my first time staying at this hotel and, I am sorry to say, it was my last time staying there. One of my main issues with this hotel was the amount of noise. The walls must be very thin because lying in bed at night I could hear my neighbors in the next room talking. Although I could not quite make out the words of their conversations, I could definitely hear their voices as more than just a murmer. In addition, I was awakened several times by people conversing in the hallway as they walked by my door, presumably on the way to their rooms. Admittedly, I am a light sleeper, but this was ridiculous. If you decide to stay here, I suggest that you check your bill very carefully before check out. When I checked mine, I found that I was being charged a rate higher than the one that I was supposed to be charged. I had to wait in line at the front desk for someone to help me (and the front desk service is woefully slow) and finally had to ask to speak to a supervisor before the error could be corrected. Finally, though I had been told upon check-in that my room had been recently updated, I cannot believe that statement was accurate. The room appeared to be rather dated in its furnishings and decor and the carpet appeared to be somewhat worn. All in all, I round my stay at this hotel to be disappointing. Next time I will arrange to stay elsewhere.


SOLUTION:
negative

