instruction:
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
question:
customer: Hi. I am Kathleen Anderson. 
 agent: Hello, how may I aid you today? 
 customer: Can you help me in cancelling my reservation, owing an emergency? 
 agent: Sure, I will help you with that. 
 customer: Ok. 
 agent: Please wait for a minute. 
 customer: Sure. 
 agent: Thank you for waiting, we found a reservation on your name. Shall I cancel it? 
 customer: You can cancel it. 
 agent: Your reservation has been cancelled. 
 customer: Thank you for helping. 
 agent: Thank you for connecting with us.
answer:
cancel


question:
customer: Hi,. 
 agent: Hello,. 
 customer: Myself Angela Hill. 
 agent: How may I abet you? 
 customer: I just want to cancel my recent reservation because my husband is suffering from Diabetics and his Blood Pressure was totally high. So, to take care of him I want to cancel it. Can you help me with this? 
 agent: Sure, I am here to help you. 
 customer: Thank you. 
 agent: Please wait a while, I will check the reservation list and get back to you with the status. 
 customer: Sure, I will wait for your response. 
 agent: Thank you for being so patience. 
 customer: My pleasure. 
 agent: I have checked in the reservation list to cancel your ticket, but couldn't find any reservation in your name in the data list. 
 customer: That's fine, not an issue. 
 agent: Thanks for your approach. Hope to serve you again. 
 customer: Thanks for your prompt response. 
 agent: Have a nice day.
answer:
no_reservation


question:
customer: Hello. I am Gregory Smith. 
 agent: Hello, how can I help you today? 
 customer: Will you please assist me in booking a flight ticket from IAH to LGA as I am planning to visit Central Park at New York? 
 agent: Sure, when are you planning to travel? 
 customer: I would like to depart on June 06 and return on June 08. 
 agent: Do you need a connecting flight? 
 customer: Yes, I need a flight with single connection. 
 agent: Do you need a business class or a economy class? 
 customer: I am comfortable with any class. 
 agent: Do you have any preferences with the timing? 
 customer: My depart time should be morning. 
 agent: Thank you for your details, there are no flights found with the given details. 
 customer: Ok, no problem. Thank you for your response. 
 agent: Thank you for opting us.
answer:

no_flight


