Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

This comes a little late as I'm finally catching up on my reviews from the past several months:) A dear friend and I stayed at the Hyatt Regency in late October 2007 for one night while visiting a friend and her husband from out of town. This hotel is perfect, IMO. Easy check in and check out. Lovely, clean, comfortable rooms with great views of the city. I know this area pretty well and it's very convenient to many downtown Chicago attractions. We had dinner and went clubing with our friends around Division St.. We had no problems getting cabs back and forth to the Hyatt and there's even public transportation right near by but we didn't bother since we only needed cabs from and to the hotel. Parking, as is usual for Chicago, was expensive but we were able to get our car out quickly (however, we left on a Sunday morning, not exactly a high traffic time although it was a Bears homegame day, so a bit busier than usual I would think). No problems at all and the best part is that we got a rate of $100 through Hotwire, a downright steal for this area of Chicago and the quality of the hotel. 

positive

I want everyone to know about the awful experience I had at the Sheraton Chicago Hotel and Towers. When we arrived at the hotel, the clerk who was checking us in said that our reservation was not in the system (I had called earlier in the day and confirmed it). After speaking to the on-duty manager we were informed that our reservation had been canceled earlier in the day and that the hotel was now completely booked. We later found out that there was a convention at the hotel and that the price for the rooms had risen dramatically. I believe they canceled our reservation just so they could make more money. I for one won't be going back to this hotel!

negative

The Hyatt Regency in Chicago was a wonderful experience for my husband and I as we traveled through the area on vacation. After checking in we simply relaxed in the beautiful atrium for a while before going to our room. To our delight the room was very clean, ultra-modern and furnished with sleek and comfortable furniture. What really impressed us about the room was how spacious it was and the stunning river front views. We were pressed for time to make dinner so decided the Bistro sounded like the best option and it turned out to be a great choice! The food was simply fabulous. After dinner we were able to try out the fitness center, which ended up making our gym at home seem inadequate. This was just what we needed as a restful base for our Chicago vacation and we will definitely stay here again.


positive

