TASK DEFINITION: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
PROBLEM: The Omni Chicago really delivers on all fronts, from the spaciousness of the rooms to the helpful staff to the prized location on Michigan Avenue. While this address in Chicago requires a high level of quality, the Omni delivers. Check in for myself and a whole group of people with me was under 3 minutes, the staff had plentiful recommendations for dining and events, and the rooms are some of the largest you'll find at this price range in Chicago. Even the "standard" room has a separate living area and work desk. The fitness center has free weights, weight machines, and two rows of cardio equipment. I shared the room with 7 others and did not feel cramped in any way! All in all, a great property! 


SOLUTION: positive

PROBLEM: I stayed at the James in June, and I must say, it felt like I was in some ultra-swanky boutqiue hotel. From the uniforms of the staff.. which consists of a small J pin that they wear with nice suits and such, to the wonderful, comfortable beds, the James just makes you feel ultra-relaxed. The gym in the hotel was fantastic for a hotel gym, and the machines were all new and in fantastic condition. I really enjoyed the complimentary Kiehl's products as well as the soft, cushy beds with futons. Location-wise, it's just off Michigan ave, and it's close to all the shops and restaurants. I'd definitely stay here if I'm' ever back in Chicago. 


SOLUTION: positive

PROBLEM: We stayed at the AE for two nights for a three generation "girls weekend" (Grandma, mom and daughter). I looked at their website for an idea of rates and looked at any packages that might interest us. Then I called the property directly and was assisted by a very gracious man named Reece. Rates were a bit high for the Saturday night portion of our stay but when I requested the American Girl Package, he was more than happy to honor the advertised rate. The American Girl package was perfect for us. My 8 year old daughter was thrilled. They give you a doll bed, a backpack and a travel kit to keep. They have matching bathrobes for girl and doll (you don't get to keep those). She also got a special welcome letter and a complimentary room service snack from a specially printed menu. Our room, 1334, was large and clean. It had two double beds with nice linens, two chairs, a desk and a clean bathroom. The employees are all very friendly and helpful. We had a drink in the Pump Room but did not eat there. We ate breakfast nearby at a great place called the 3rd Coast. This hotel is north of Michigan Ave. But it is just a short, pleasant walk to the Mag. Mile. I would definately stay here again in Chicago. 


SOLUTION:
positive

