Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

My wife and I stayed here for a weekend in Chicago and had an okay experience. The location contrary to other reviews is not very good for a downtown Chicago hotel. Everything is at least a fifteen minute walk which in the winter in Chicago means a taxi ride. The other thing that you should know about this hotel is that they allow smoking everywhere. I don't necessarily mind people smoking but the lobby, the elevator lobbies and any area that was public had tons of people smoking and ashtrays everywhere. The pool/spa/excercise room was not very impressive either. It is accessible by walking through the business center corridor, wondering if you're going the right way and then coming to a pool that is extremely small. There is also no hot tub and the "spa" is a closet with a massage table. The concierge was helpful but the people that answer the "sheraton promise" phone told me that there was nothing they could do about ice being out on two floors. The beds were super comfortable. I think that this is probably a nice business hotel with top of the line conference and meeting facilities but for couples or families you can do MUCH better in downtown Chicago.

negative