TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hi. 
 agent: Hello. 
 customer: Laura Turner here. 
 agent: How may I aid you? 
 customer: Can you book a flight ticket for my airport codes that is from IAH to IAD? 
 agent: Ok, please mention your dates of travel. 
 customer: The travel dates are from Jan 03 to Jan 05. 
 agent: Do you have any other requirements? 
 customer: I would like to prefer a flight with a stopover option. 
 agent: There is a connecting flight-1009 in economy class, is it fine for you? 
 customer: You can book the flight ticket. 
 agent: Ok, booking is done on Delta airlines. 
 customer: Thank you. 
 agent: Welcome.

SOLUTION: book

PROBLEM: customer: Hello,. 
 agent: Hello, how can I aid you? 
 customer: I am Charles Miller. I am planning to go for Yosemite Adventure with my friends at Detroit, can you please book a ticket under the price 5000? 
 agent: Sure, can you share your trip dates? 
 customer: I want to travel on 04/26, and need to catch return flight on 04/28. 
 agent: Do you need any halt in between your journey? 
 customer: I need a halt. 
 agent: May I know your journey airport codes? 
 customer:  I need to leave from my nearest airport HOU to reach DTW. 
 agent: Give me a minute. 
 customer: Sure. 
 agent: There is a connecting flight with number 1013 in airline Southwest, the fare is 100. Can I book it? 
 customer: Proceed with the booking. 
 agent: Your ticket is reserved. 
 customer: Thanks for the help. 
 agent: Thank you for opting us.

SOLUTION: book

PROBLEM: customer: Hello. 
 agent: Hello. How can I help you? 
 customer: My name is Kathleen Taylor. 
 agent: I hope your doing well Taylor. 
 customer: I just need your help in changing my existing reservation details. 
 agent: Sure. Sorry, there is no reservation found by your name. 
 customer: It's ok. Thank you. 
 agent: Thank you and have a nice day.

SOLUTION:
no_reservation

