Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

The Omni Chicago really delivers on all fronts, from the spaciousness of the rooms to the helpful staff to the prized location on Michigan Avenue. While this address in Chicago requires a high level of quality, the Omni delivers. Check in for myself and a whole group of people with me was under 3 minutes, the staff had plentiful recommendations for dining and events, and the rooms are some of the largest you'll find at this price range in Chicago. Even the "standard" room has a separate living area and work desk. The fitness center has free weights, weight machines, and two rows of cardio equipment. I shared the room with 7 others and did not feel cramped in any way! All in all, a great property! 

positive

Went there for business and the Hard Rock Hotel on Wacker Drive was recommended. I was to meet my girlfriend there who had arrived 1 hour before me. When she go there at 6PM, the room wasn't ready, the phone didn't work, the shower didn't work. When I got there she was already very upset. I called the manager to complain, but was put on hold for 30 min. I could hear everything in the room next to me as if there wasn't any wall separating us. I asked for a wake up call, but nobody called me the next morning. When I called to complain the next day, the told me the phone system was down. Ordered room service and got the wrong order... The building is very old and the elevator sounds like it is on its last breath... I would not recommend it to anyone Patrick

negative

When you check into a hotel after being stuck in a airport, you areusually not in the best of mood. I, working in a upscale hotel, do encounter many guests checking in who this has happened to. All they want is a friendly face and a smooth check in. The desk clerk who checked me in at this property, did neither. She was short, rude, handed me my keys and walked away. I would never go back to this property due to this.


negative

