In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
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Question: customer: Hi. I am Edward Hall. 
 agent: Hello. How can I help you today? 
 customer: I want to conduct a sports festival at Seattle. Can you help me in finding a flight with 1 connection? 
 agent: Sure, I am glad to help you. 
 customer: Thank you. 
 agent: Please share your travelling dates. 
 customer: My journey dates are from 06/25 to 06/27. 
 agent: Please provide your airport codes? 
 customer: It is a round trip, my airport code is Seattle, WA - SEA. 
 agent: Ok, please wait for a while. 
 customer: Ok. 
 agent: Thanks for waiting, flight- 1014, airline- Southwest, price- 100 with connection matches with your requested details. 
 customer: Proceed with my booking. 
 agent: Ok, your ticket has been booked. 
 customer: Thank you for your help. 
 agent: Thanks for choosing us.

Answer: book


Question: customer: Hello. 
 agent: Hello, how can I support you? 
 customer: Can you please book a ticket from ATL to LGA? As I'm planning to visit Statue of Liberty. 
 agent: Sure, we are here to assist you. May I know your itinerary dates? 
 customer: Sure, my planned departure and return travel dates are 16th and 18th of December. 
 agent: Would you like to travel in business class or economy class? 
 customer: I prefer business class to travel. 
 agent: May I know your connection limit? 
 customer: My maximum connection has to be 1. 
 agent: Sorry to notify to you that, there are no flights available with your needs. 
 customer: That's ok, thank you for giving the information. 
 agent: For documentation, may I know your name please? 
 customer: Yes, my name is Dennis Phillips.

Answer: no_flight


Question: customer: Hello. 
 agent: Hello,. 
 customer:  I am Benjamin King. 
 agent: How can I support you? 
 customer:  I want to surprise my mother on her birthday at AZ-PHX. Can you book a ticket from GA-ATL? 
 agent: Sure, on which dates you wish to travel? 
 customer: My travel dates are 11/12 and 11/14. 
 agent: What do you prefer either direct flight or connecting flight? 
 customer: I need a direct flight. 
 agent: Ok, please wait for a second. 
 customer: Ok. 
 agent: Thanks for waiting, there were no flights found with your given details. 
 customer: Ok, no issues. Thank you for availing me. 
 agent: Thanks for contacting us.

Answer:
no_flight


