instruction:
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
question:
customer: Hello. 
 agent: Hello. How may I guide you today? 
 customer: Owing to an emergency, I just need to cancel my recent reservation. Can you please aid me with cancellation? 
 agent: Sure, I will help you with that. 
 customer: Thank you. 
 agent: May I know your name please? 
 customer: Sure, Emma Anderson is my name. 
 agent: I am sorry to say that there is no reservation found under your name. 
 customer: That's Ok, thanks for your service. 
 agent: Thank you for reaching us.
answer:
no_reservation


question:
customer: Hi. 
 agent: Hello, how may I aid you at this moment? 
 customer: I would like to change my existing reservation, can you please help me in changing? 
 agent: Sure, we are here to help you. May I know your good name? 
 customer: Anthony Thomas. 
 agent: Ok, please wait for a minute. 
 customer: Sure. 
 agent: Thanks for waiting, there is no active reservation found on your name. 
 customer: Ok, not an issue. Thank you. 
 agent: Thank you for choosing us.
answer:
no_reservation


question:
customer: Hello. 
 agent: Hello. How can I help you at this moment? 
 customer: Owing to an emergency, I want to cancel my recent reservation. Can you help me out? 
 agent: Sure, I will help you with that. Can you please mention your name for further process? 
 customer: Barbara Jones. 
 agent: Ok, please hold on a moment. 
 customer: Ok, take your time. 
 agent: There is no previous reservation available under your name. 
 customer: That's ok. Anyways, thank you. 
 agent: Thank you for reaching us.
answer:

no_reservation


