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Q: By Marianna SpringSpecialist disinformation reporter, BBC News The adverts show the Democratic Party challenger with an earpiece, and say that he refused to have his ears checked for devices prior to the debate. The Biden campaign rejected the claims. The Trump campaign adverts ask: "Why won't Sleepy Joe commit to an ear test?" and "Who is in Joe's ear?" Accusations that presidential candidates have received debate help via hidden hearing devices are familiar, albeit unproven. Such allegations have been levelled against both Republican and Democratic candidates in the past. Prior to Tuesday's debate, the rumour about Mr Biden's supposed earpiece was circulating on several social networks, and was being promoted by the Trump campaign. At least 15 versions The advertising campaign was launched after the debate, and also promotes two other baseless but widely shared rumours about Mr Biden. One suggested he asked for breaks during the debate, and another accused him of refusing a "drug test". The photo featured in the advert is not from Tuesday's debate. It was first shared online in September 2019. In a number of the adverts, it has been doctored to show Mr Biden wearing wireless Apple headphones. This was not the case in the original image. Some versions circle the ear featuring the headphone. By Wednesday evening, there were at least 15 different versions of the advert, and according to Facebook's Ad Library, they had reached at least 10 million users. Facebook has pledged to label posts containing voting misinformation and point users towards accurate information ahead of the election. However its policy does not involve fact-checking political speech, including in advertisements. The company declined to comment about the latest Trump ad campaign. Rumour origins Hours before the debate, the claims went viral on Facebook and YouTube. Identical memes were pushed by a number of popular Facebook pages with names such as US Conservative and Unhinged Left. They claimed "Joe Biden should be inspected for a hidden earpiece as well as submit to a drug test before the debate". These memes are subject to fact-checks - and some have had warning labels applied to them on Facebook. The claims were picked up by Fox News and other conservative news outlets. They were further amplified by supporters of QAnon, an unfounded a conspiracy theory that claims President Trump is fighting a secret war against elite Satan-worshipping paedophiles. Those who believe in QAnon are known for promoting political disinformation on social media which targets opponents of the president. They shared close-up pictures of Mr Biden's ears, alleging a listening device was visible. During the debate, some also shared photos of a fold in Mr Biden's shirt, claiming it was caused by a wire, and of a supposed device on his wrist, where he wears a rosary in memory of his late son Beau. Nothing new Conspiracy theories about secret listening devices have been recycled in presidential election campaigns for the past two decades. Democratic candidate Hillary Clinton faced similar unfounded claims ahead of the 2016 presidential election. In 2004, rumours circulated among left-wing sites and blogs that President George W Bush was being aided by a secret earpiece. None of those allegations were found to be true. Even if a candidate did wear an earpiece, any advantage would be questionable. As TV and radio presenters can attest, listening to someone while simultaneously talking during the back-and-forth of a live event is a difficult skill to master.
A: US President Donald Trump's re-election campaign is running hundreds of Facebook advertisements pushing an unfounded conspiracy theory that Joe Biden cheated during the first US presidential debate.
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Q: By Kevin PeacheyPersonal finance reporter Inaccurate and delayed bills were given to business customers after the provider put in a new £40m computer system in 2014, Ofgem said. The penalty will be paid as compensation and in a charity payment. British Gas Business apologised and said good quality customer service had been restored. Compensation Regulator Ofgem said that tens of thousands of customers were left with inaccurate and delayed bills after the new IT billing system was introduced. More than 6,000 new business customers had difficulty in registering with the supplier. There were insufficient staff in place to deal with complaints, Ofgem added. British Gas initially compensated some customers and itself reported the problems to the regulator. It has since hired 350 extra staff to handle the backlog of complaints, and will now pay £9.5m in compensation to micro-business customers (which it will contact directly) and payments to the Money Advice Trust, which runs the Business Debtline. Dermot Nolan, Ofgem chief executive, said: "Ofgem welcomes suppliers investing in new systems and recognises that this can be challenging. However, the £9.5m payment also sends a strong reminder to all energy companies that they must treat consumers fairly at all times, including while new systems are put in place." 'Major undertaking' Gab Barbaro, managing director of British Gas Business, said: "We invested in a new billing system so we could improve the service we provide to our business customers. "At the time, this was a major undertaking - merging nearly 100 different systems into one. It didn't go as smoothly as we would have liked so we reported this to Ofgem as a priority. "We have restored a very good quality of customer service, and more and more of our customers are going online to use the new billing system. I'd like to apologise to our business customers for any inconvenience caused when we were implementing the system." The penalty is smaller than some handed out by Ofgem, such as a £26m fine given to Npower in December 2015 for billing and complaints issues, and an £18m penalty given to Scottish Power in April following IT problems.
A:
British Gas Business will pay a penalty of £9.5m after its customers suffered billing and complaints issues, the energy regulator has said.