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Q: A couple of weeks ago   Washington Post homepage editor Doris Truong  found  herself  at the center of a partisan flame war. During a break in Rex Tillersonâs confirmation hearing for secretary of state  an Asian woman was spotted appearing to take snapshots of Tillersonâs notes. Bloggers quickly decided that the woman in the video must be Truong  who also happens to be Asian. One Reddit thread  for instance  was titled â Fake News Journalist Doris Truong  caught taking photos of Rex Tillerson's notes from confirmation hearing today.â The thing is   Truong  was not covering the Tillerson hearing. To put it in her own words: âTrolls decided I was taking pictures of Rex Tillersonâs notes. I wasnât even there.â On a typical day   Truong  gets maybe a half dozen mentions on Twitter. By 10 a.m. on Thursday  Jan. 12 â the day after  she  had been falsely identified as the woman from the picture â  she  had 4 638 new mentions since the previous evening. And it just kept going. Within 24 hours   her  handle had been mentioned 20 179 times  an increase of 185 300%  according to screenshots provided by  Truong . Hereâs what that looked like:
Note: This graphic is based on a BuzzFeed News analysis of 24 731 mentions of  Truong âs twitter handle  @doristruong  starting roughly two days before false stories of  her  started circulating on the web and ending seven days after the incident. Source: Twitterâs API
âThat initial moment of seeing the Twitter notifications was dumbfounding â  Truong  wrote in an email to BuzzFeed News. âI was looking at the app on my cellphone  where '20+' is the readout even if an account has far more mentions. I had to scroll through dozens of screens of people saying âhow dare youâ (and worse) to finally figure out what had caught their attention.â
Experiences like Truongâs are becoming more and more common. According to a recent study from Data & Society  47% of internet users aged 15 and older have experienced online harassment or abuse at some point. Thirty-six percent of all respondents reported that they had been harassed directly  meaning they had been threatened  called abusive names  or stalked. When a story goes viral  this experience is amplified. âThis idea of people coming together within specific affinity groups and behaving in ways that are really good for the âinâ group and terrible for members of the âoutâ group [...] thereâs nothing new about that â said Whitney M. Phillips  a professor at Mercer University who has been studying how people talk online for close to 10 years and who has written a book about online trolling titled This Is Why We Canât Have Nice Things. âBut having different tools means we suddenly have new superpowers.â Though online trolling has existed for years  experts like Phillips worry that the election of Donald Trump as president may embolden people who already harass others online. Trump has insulted politicians  media organizations  public figures  and private citizens on Twitter  which  in some cases  has incited his supporters to launch social media attacks on the people he singled out. He has spread and amplified skewed information and has tweeted falsehoods. âWhat do you do when the president is doing the thing that youâre trying to get average citizens not to do anymore?â said Phillips. Truongâs story became a battleground for different factions to debate their own views about the media and politics. While roughly 70% of the 100 most retweeted tweets about her contained insults against her  the media  and/or "liberals " a little less than a third of all the mentions from that same sample were trying to defend  Truong  (and a small percentage were not related to the story).
Those who believed the false story about  Truong  slung insults toward her. âWhere is your integrity? Oh wait you work for WaPo don't youâ or âMedia is SCUM â some wrote. A few also featured hashtags like #WashingtonCompost in their tweets. Others swooped in to defend her:
This factioning of responses mirrors how politically divided the nation is and just how important identity politics have become in the digital realm. Participating in debates like this is âthe digital equivalent of wearing a Make America Great Again hat and a pussy hat [...] Itâs that idea that youâre signaling your affiliation with your group â said Phillips. âIf someone comes at you screaming  itâs very tempting to scream back at them.â The most intense part of  Truong âs experience lasted approximately three days. And though she told BuzzFeed News that she was âmildly concernedâ about her safety  she wrote that she will continue to use social media platforms: âThe whole episode is not going to drive me off social media  which provides a way for me to connect with people across the miles  including strangers  and to be exposed to a diversity of opinions â including ones I disagree with.â
A: 
Here's What It Feels Like To Be Trolled In Trump's America