Ques:Are you interested in country music?I like it very much !It will take me away for a while after I am tired .The guitars and songs will take me to mountains and fields. Country music usually talks of everyday life and feelings.It's the spirit of America ,easy to understand ,slow and simple. Country music developed in the Southern United States.It was the folk music of American countryside.Many of songs tell about the lives of farmers .They talk about love,crops or death. The life of the countryside can be hard,so the words in country music are often sad.At first,people played the music only at family parties.But it became more popular later. In the 1920s,people played country songs on the radio,and they made them into records. When people in the countryside moved to towns and cities to look for work,they took their music with them.Country music continued to change and became popular across America. John Denver was one of America's most famous country singers in the 1970s.His song "Take Me home,Country Roads"is well-known and people still play it today. Why did Country music become popular in America? A) Because city people liked the music. B) Because farmers moved to cities with their music and it continued to change. C) Because country music talked about city people's lives. D) Because country music is very famous

Ans:B
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Ques:High-quality customer service is preached   by many, but actually keeping customers happy is easier said than done.   Shoppers seldom complain to the manager or owner of a retail store, but instead will alert their friends,  s, co-workers, strangers--and anyone who will listen.   Store managers are often the last to hear complaints, and often find out only when their regular customers decide to frequent their competitors, according to a study jointly conducted by Verde Group and Wharton School.   "Storytelling hurts retailers and entertains consumers," said Paula Courtney, President of the Verde Group. "The store loses the customer, but the shopper must also find a replacement."   On average, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every dissatisfied customer, a store will lose up to three more due to negative review. The resulting "snowball effect" can be disastrous to retailers.   According to the research, shoppers who purchased clothing encountered the most problems. Ranked second and third were grocery and electronics customers.   The most common complaints include filled parking lots, cluttered   shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople.   During peak shopping hours, some retailers solved parking problems by getting moonlighting   local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance eliminated the need for customers to circle the parking lot endlessly, and avoided confrontation between those eyeing the same parking space.   Retailers can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions.   Most importantly, salespeople should be diplomatic and polite with angry customers.   "Retailers who're responsive and friendly are more likely to smooth over issues than those who aren't so friendly,"... Why are store managers often the last to hear complaints? A) Most customers won't bother to complain even if they have had unhappy experiences. B) Customers would rather relate their unhappy experiences to people around them. C) Few customers believe the service will be improved. .ks5u D) Customers have no easy access to store managers.

Ans:B
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Ques:"Soon, you're going to have to move out!" cried my neighbor upon seeing the largest tomato plant known to mankind, or at least known in my neighborhood. One tiny 9-inch plant, bought for $1.25 in the spring, has already taken over much of my rose bed, covering much of other plants, and is well on its way to the front door. Roses require a good deal of care, and if it weren't for the pleasure they give, it wouldn't be worth the work. As it is, I have a garden full of sweet-smelling roses for most of the year. Bushes must be pruned  in early spring, leaving ugly woody branches until the new growth appears a few weeks later. It was the space available in the garden that led me into planting just one little tomato plant. A big mistake. Soil conditions made just perfect for roses turn out be even more perfect for tomatoes. The daily watering coupled with full sun and regular fertilizing have turned the little plant into a tall bush. The cage I placed around it as the plant grew has long since disappeared under the thick leaves. Now the task I face in harvesting the fruit is twofold; First, I have to find the red ones among the leaves, which means I almost have to stand on my head, and once found I have to reach down and under, pick the tomatoes and withdraw  my full fist without dropping the prize so dearly won. I found two full-blown white roses completely hidden as I picked tomatoes in June. But they were weak and the leaves already yellow for lack of light. Here I am faced with a painful small decision: To tear up a wonderful and productive tomato plant that offers up between ten and twenty ripe sweet tomatoes each day or say goodbye to several expensive and treasured roses. Like Scarlett in Gone With the Wind, I'll think about that tomorrow. What ate the requirements for the healthy growth of rose? A) A lot of care and the right soil. B) Frequent pruning and fertilizing. C) Tomato plants grown alongside. D) Cages placed around the roots.

Ans:A
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Ques:Plan to get to the airport at least an hour early, or two during holidays and other busy times; this will reduce the stress of the flight. If all goes well, you will have time to relax, shop for last-minute items, or have a meal My before the flight. Flight Delays Find out why your flight is delayed. Call the free call numbers. Find out if other airlines are experiencing similar delays. If you believe the delay is due to something other than weather or air traffic problems, then mention your suspicion   and ask the airline agent to book you on the next available flight, either on the same air-line or a competing one. This is called "Rule 240", and all airlines are required to do it. Flight Cancellations   If your flight is canceled, then make a reservation on the next flight to your destination. Usually, air-line personnel  will try to book everyone on their next flight. Often they will put you on a competitor's next flight only if you request it. If on-time arrival is important to you, when you check flights through our reservation system you can rate your choices based on their on-time arrival records. Be sure to also check the weather conditions, as they often affect flight schedules. What would be the best title for the passage? A) Unpleasant travels B) Dangerous flights C) Airport travel tips D) Busy airport

Ans:
C
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