Q: When a consumer finds that something he or she bought is faulty or in some other way does not live up to what the producer says for it, the first step is to present the warranty ,or any other records that might help, at the store of buying. In most cases, this action will produce results.  However, if it does not, there are various means the consumer may use to gain satisfaction.A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer's favour, taking it as true that he or she has a just right.     Consumers should complain in person whenever possible, but if they cannot get to the place of buying, it is acceptable to phone or write the complaint in a letter.     Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can show clearly what is wrong with what was bought in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example,"The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "This stereo  does not work.".     The store manager may advise the consumer to write to the producer, if so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the expected result, the consumer can go a step further. He or she can threaten to take the seller to court or report the seller to a public organization responsible for protecting consumers' rights. According to the passage, the last way a consumer has to use is   _ A) to write to the producer B) to quarrel with the manager C) to warn the seller to turn to the court or a public organization for help D) to collect several fighters to threaten the seller
A: C


Q: In New York City public schools, 176 different languages are spoken among the more than 1 million students. For 160,000 children, English is not their first language. New York's Department of Education makes learning better for these students by providing dual-language programs, in which students are taught in two languages, English and another one, like Russian or Chinese. Math, social studies, science and all other regular courses are taught in both languages. And they learn about the culture of the other country. Milady Baez, Deputy Chancellor of English Language Learners and Student Support, says these dual-language programs will help children succeed in the future. "The jobs of the future require that our students know more than one language. They are going to be traveling abroad; they are going to be communicating with people from all over the world. This will open doors for them." Middle-schoolers might not have jobs on their minds yet. For Kequing Jaing, she likes keeping up her first language, Mandarin."It makes me feel that I am home because I can speak in Chinese, learn in Chinese, while learning in English. So it makes me feel better and makes me understand more about the task I'm learning."[:ZSSxxSSk.Com] Anastasia Hudikova came to the United States when she was 2 years old. She says the Russian-English program keeps her connected to her heritage and her parents happy."They're really happy about the program. They are really happy that I can preserve my culture and my language, and that I can speak it fluently in school." The New York schools also offer dual-language programs in seven other languages: Arabic, French, Haitian Creole, Hebrew, Korean, Polish and Spanish. There are plans to add even more languages in the future. While these dual-language programs are popular, some organizations in the U.S. say teaching English comes first. U.S. Studies show that children who learn English early will be more successful later. Dual-language programs in New York aim to   _  . A) help the students learn better B) rid the students of homesickness C) attract more international students D) prevent the students forgetting their culture
A: A


Q: Amazon is taking a leap into movie production, planning to fund a dozen original feature films each year, and to _ the time it takes to move them from theatres to viewers' homes. The first film projects are expected to begin production at Amazon Studios later this year, and to make their first public appearance in U.S. theatres. But Amazon plans to push them to its Prime Instant Video subscription service as little as 30 to 60 days later. The long-standing timeline for movie releases is already under pressure, and Amazon's latest move is another step toward collapsing it to satisfy increasingly impatient audiences. But where competitor Netflix Inc. has sought to do away with wait times entirely. When Netflix promised last October to commission a sequel to Crouching Tiger, Hidden Dragon, and to release it on its streaming site the same day when it would open in theatres in the fall of 2015, cinema owners refused. "We believe the theatrical window is an important part of the overall movie sales cycle," a spokesperson for theatre chain said. Paul, a senior media analyst, expects many of Amazon's original movies will have the feel of independent films with their more challenging subject matter, often made for $10-million or less. The goal isn't to go toe to toe with "the big blockbuster machine," with their $100-million-plus production budgets."I don't see this as laying down the gauntlet," Mr. Dergarabedian said. "It's a strategy of co-existence." Prime Instant Video offers online access to a wide array of films and television shows for $99 (U.S.) a year. But it is not currently available in Canada, unless viewers use a virtual private network to disguise their location. The new company, Amazon Original Movies, will be led by Ted Hope, an American independent filmmaker. "Audiences already recognize Amazon has raised the bar with productions in the episodic realm, coping with bold material in unique ways and teaming with top talent, both established and emerging," Mr. Hope said. The original films that Amazon release   _  . A) may not use new actors B) will first be shown in Canadian theatres C) may be seen at home two months after they are released D) may not be welcome in the US

A: C