Part 1. Definition
In this task, you're given a dialogue between a customer and a flight booking agent with a gap in the conversation. Your job is to find the answer of the previous dialogue. Avoid using irrelevant extra information while creating the answer. The answer should be relevant to the question before the blank. If you fill the blank with a question, it should have an answer from the agent in the given dialogue. Fill the gap marked with underline.
Part 2. Example
customer: Hello. 
 agent: Hello. How may I help you? 
 customer: I would like to do some changes in  my existing reservation, can you please help me out? 
 agent: Sure, I will help you in booking. May I know your name to proceed further? 
 __ 
 agent: Alexander Hernandez, regret to inform that there is no active reservation found under your name to amend. 
 customer: That's ok, no problem. Thank you for the information. 
 agent: Thank you for reaching us.
Answer: customer: Sure, myself Alexander Hernandez.
Explanation: This is pretty forward, based on the answer after the blank, the answer would be to know the name of the person, and the name is mentioned in the next dialogue to the blank
Part 3. Exercise
customer: Hi. 
 agent: Hello, what services are you seeking from us? 
 customer: Could you please book a flight ticket from LAS to BOS? 
 agent: Sure, can I know your good name please? 
 customer: I am Sharon Parker. 
 agent:  When you are willing to travel? 
 customer: My trip dates are Apr 17 and Apr 19. 
 __ 
 customer: I need a connecting flight. 
 agent: May I know if you prefer to have any other comforts in your journey? 
 customer: I don't have any other specifications. 
 agent: There is a connecting flight 1015 in Delta airlines at the price of 200 with economy class. Can I proceed? 
 customer: Ok, proceed. 
 agent: Your ticket has been reserved. 
 customer: Thank you for the help. 
 agent: Thank you for availing us.
Answer:
agent: Do you need direct flight or connecting flight?