Given a hotel review and the corresponding polarity of review (i.e., Negative or Positive) identify if the polarity is correct. Write 'true' if it's correct, 'false' otherwise.

Q: Review:  We just returned from a relaxing stay at the InterContinental in Chicago. I have to say the service was phenomenal! From the maid to the concierge and everyone in between, the staff treated us like royalty. It was quite the treat to feel so special. Our room was gorgeous. The view of the city was breathtaking. The luxury mattress and bedding made for the most comfortable peaceful slumber. We found the marble bathroom stunning and impeccably clean. My wife was very pleased with the lighted make-up mirror while I enjoyed the reliable Wi-Fi connection. During our stay we dinned in the Zest. Wow! They offer an extensive wine menu and a full array of gourmet food options. We had to try the famous wiener schnitzel -- it was scrumptious. Afterwards, my wife and I shared the chocolate lava cake, can I just say oh that cake is to die for! Really the best we ever had. In the morning we spent some time working off dinner at the junior olympic swimming pool; followed by an exhilarating round of cardio in the hotels dedicated cardio room. Afterwards, a trip to the sauna was a well deserved refuge. Overall, our stay at the InterContinental in Chicago was nothing short of fabulous. This luxury hotel is complete with the finest of amenities and the most caring staff. We are looking forward to staying at the InterContinental again, hopeful soon! 
Polarity: Positive

A: true
****
Q: Review: I was very much looking forward to our stay at this hotel, after hearing all the good things about it. Unfortunately, it was a very underwhelming experience, to say the least. But let me begin with the things that I do like about the hotel. First off, it is located my favorite part of Chicago - the leafy, affluent part of town that is Chicago's equivalent of Manhattan's Upper East Side, complete with sidewalks, quiet tree-lined streets, real old-school townhouses (instead of ugly towering monstrosities that are 21st century condominiums), cute boutiques (instead of Gap, Banana Republic and other mainstream mass-produced brands) and, of course, Hermes of Paris (which warrants a separate mention). I also like the small intimate lobby area with old leather couches, cherry colored wooden furnitures, area rugs and distinct artwork. The very reason why I always tend to gravitate toward smaller boutique hotels instead of impersonal chains. I definitely love the room. While the space issue is not as bad in Chicago as it is in Manhattan, getting a 400-sqft guestroom for our weekend getaway is not an easy task. So we were delighted to see that our room comes with generous, ample bathroom, double sink, massive king bed AND still enough space to walk around, do a chicken dance, and strut my Herve and Louboutins in. My only reservation was the lack of natural light - the windows were definitely inadequate to allow sunlight to find its way into our 11th-floor room, but then again Delaware St is not exactly the widest street in town and there are buildings in front of us, so can't have it all! Yet one thing that really disappointed us was the service, or lack thereof. I mean, seriously. They don't call it the 'hospitality' industry for no reason. I did pay a premium to stay in smaller boutique hotels such as this so I do get a service that is a little bit more personalized than the kind that I would be getting from say, a 3000-room Vegas hotel. First, I called in to reconfirm my reservation. The lady on the phone was anything but courteous and competent. First off, she was not able to find my reservation and I was transferred to the front desk staff, to whom I had to explain myself all over again (my pet peeve when it comes to on-the-phone customer service). The person who manned the reception desk was not friendly, nor was he at all competent either. Case in point - he had to send the slip of paper on which I agree to the nightly rate and duration of stay up to the room after we checked in, which clearly indicated that he must have forgotten when we were actually down there. But the real kicker was when we ordered room service after arriving - it was about 1AM. As a general rule, I am never, ever, a big fan of room service, having had my fair share of bad food that they slap 18% gratuity, 10.5% tax (and still expect a tip) on during my days globetrotting on the company's expense account. Think overcooked steaks, lukewarm soup, bread hard enough to knock someone out, and ice-creams that are already half melted by the time it reaches your suite. So I really wasn't expecting hotels as small as Talbott to have a 24-hour room service, but lo and behold, they do. I placed an order of chicken BLT, which (to my initial delight) came in within 20 minutes. Then after the customary of the invoice and the involuntary yet customary tip of $2 on top of the 18% service fee (refer above) I opened the cover only to find something that looked like it was picked up from the garbage bin, microwaved and served on a plate with a bag of Lay's chips (lightly salted flavor). The bread looked like someone stomped on it, the L and T looked like it was 2 days old, the B was unrecognizable, and the chicken was burnt and cold. It was pathetic room service at its finest. We did get the item taken off our bill (rightfully so too) but the front desk person was, instead of apologetic, defiant. The whole thing was just very upsetting and for a hotel as high-end as this to be able to leave such a bad impression within the first hour of arriving, it's quite an accomplishment in and of itself. We won't be coming back, unfortunately.
Polarity: Positive

A: false
****
Q: Review: Stay away from the Hyatt Regency Chicago. I recently had to spend the weekend in Chicago on business, and expected this hotel to provide an experience beyond that of some seedy dive in the bad part of town, but alas, I was left disappointed. I arrived in the afternoon, my flight having been delayed, ready to rest for a few hours before starting my evening. Unfortunately, my room was not ready. It should have been ready hours earlier, but perhaps the inclement weather that had delayed my flight had also delayed the hotel staff. In any event, I was advised to wait in the bar, creatively named BIG Bar. They seemed annoyed that I wanted only water, not seeming to understand that it was not by my own choice that I spent time in their hideously noisy establishment--I wanted only to relax in my room. I waited there for over an hour before checking back in at the front desk. Was my room ready yet? 'What room?' they replied. To my astonishment, it seemed that I no longer had a reservation! How this came to pass, I do not know, and the boy behind the desk was certainly unable to enlighten me. I explained that I was simply waiting for my room to be cleaned, or furnished, or renovated, or whatever they were doing to make it ready, but my words were nothing against those of the almighty computer, who spake "Guest Not Found" or some nonsense and who had the final say in such matters. I requested the manager, who was unavailable, presumably because the staff had not yet managed to get him ready either. Finally, I admitted defeat and slunk out from the hotel, with fewer regrets than I would have imagined, to find a better place to spend the night--a park bench surrounded by pimps and thieves would have been more inviting at that point. As it was, I found another hotel, better priced, better staffed, and with rooms ready for my custom. So if you are looking an experience like no other, book a room at the Hyatt Regency Chicago. If you want a place to sleep, look elsewhere.
Polarity: Positive

A:
false
****
