Given a hotel review and the corresponding polarity of review (i.e., Negative or Positive) identify if the polarity is correct. Write 'true' if it's correct, 'false' otherwise.
--------
Question: Review: We had an issue with housekeeping and the hotel management did not handle it well. They were subject to a brief staff strike and did not inform guests and in fact failed to tell us about the strike and our room never was cleaned. After 4 calls and several hours we were able to get clean towels. Overall service other than check in was poor for a reportedly 4 star hotel.
Polarity: Negative

Answer: true


Question: Review: I can't recall another time I've had to deal with such rude front desk help. While pleasant initially, as soon as I demonstrated the slightest bit of frustration that I was still waiting to claim my luggage for check-in (I arrived prior to check-in time, so they were holding a few bags), the true quality of this establishment surfaced. Never mind that the luggage wasn't sent up to our room in the afternoon or that i waited in the lobby for 15 minutes at 7:30pm still looking for my luggage or at least a bellhop. While that was a bit annoying, the worst part was witnessing the poor attitude of Donna, the very attractive but aloof front desk employee. Her lack of initiative was only matched by her pettiness, as I noticed she refused to make eye contact with me for the remainder of my stay, including when my family came down to the lobby the following morning. I also booked a rate that included parking, which Donna acknowledged at check-in but at check out billed me separately; I assume after I got on her bad side. Even with my last polite good bye to the front desk, I felt a phony, uppity attitude from Donna, and I really can't convey the extent of how insulting it felt. I can honestly say it was the worst part of my first trip to Chicago. The hotel is well appointed and the lobby was small but cozy. Great location as well. To be fair, most of the staff seemed very friendly, and I am not so obtuse as to not recognize my rating of this hotel is a statistical outlier. But I think most travelers, like me, would trade a few amenities for consistent and reliable service, so as to not have a "situation" that could single-handedly ruin a travel experience. Unfortunately, that was the case here.
Polarity: Negative

Answer: true


Question: Review: I was very unsatisfied with my stay at the Allegro. The front desk clerk seemed very put out when we walked up to her window. After giving her our confirmation number she let us know that our rooms were not ready yet. This came as a surprise to me since we arrived late in the day and check in had already began. After waiting an hour to check in we were not able to get the room features that we had requested. We were informed that they were "only requests" and not a guarantee. Room service was also very slow and appeared to be understaffed. When we finally got someone to answer the phone they were out of most everything we wanted. The food took an eternity to reach the room and the order wasn't exactly right either. This is not the kind of service I expected from an upscale hotel.
Polarity: Positive

Answer:
false


