Given a hotel review and the corresponding polarity of review (i.e., Negative or Positive) identify if the polarity is correct. Write 'true' if it's correct, 'false' otherwise.

Review: We booked directly with the Intercontinental--a special room for our wedding night. After our wedding, we went to the Hotel excited and happy. When we got there, the night changed. We were treated rudely and with no respect. They told us there was "no room" even though we had a confirmation number. Instead of showing any empathy, they told us to go sit down while they figured out "what to do with us". My husband was in his tux and I was in my wedding gown! No apology! No concern! We were given $20 and told to go find a cab and take it to a hotel where they'd "found" a room. The Intercontinental RUINED our wedding night. We are telling anyone and everyone of our experience. This place was supposed to be elegant. We've never been treated so poorly. We will never stay in another Intercontinental Hotel and highly recommend you do not contribute to a place that would do this to a newly married couple!!! STEER clear of this place.
Polarity: Negative
true