TASK DEFINITION: Given a hotel review and the corresponding polarity of review (i.e., Negative or Positive) identify if the polarity is correct. Write 'true' if it's correct, 'false' otherwise.
PROBLEM: Review: I can't recall another time I've had to deal with such rude front desk help. While pleasant initially, as soon as I demonstrated the slightest bit of frustration that I was still waiting to claim my luggage for check-in (I arrived prior to check-in time, so they were holding a few bags), the true quality of this establishment surfaced. Never mind that the luggage wasn't sent up to our room in the afternoon or that i waited in the lobby for 15 minutes at 7:30pm still looking for my luggage or at least a bellhop. While that was a bit annoying, the worst part was witnessing the poor attitude of Donna, the very attractive but aloof front desk employee. Her lack of initiative was only matched by her pettiness, as I noticed she refused to make eye contact with me for the remainder of my stay, including when my family came down to the lobby the following morning. I also booked a rate that included parking, which Donna acknowledged at check-in but at check out billed me separately; I assume after I got on her bad side. Even with my last polite good bye to the front desk, I felt a phony, uppity attitude from Donna, and I really can't convey the extent of how insulting it felt. I can honestly say it was the worst part of my first trip to Chicago. The hotel is well appointed and the lobby was small but cozy. Great location as well. To be fair, most of the staff seemed very friendly, and I am not so obtuse as to not recognize my rating of this hotel is a statistical outlier. But I think most travelers, like me, would trade a few amenities for consistent and reliable service, so as to not have a "situation" that could single-handedly ruin a travel experience. Unfortunately, that was the case here.
Polarity: Negative

SOLUTION: true

PROBLEM: Review: I recently traveled up to Chicago for business and had a terrific 3 day 2 night stay at the Sofitel Chicago Water Tower in downtown. The location was perfect as it gave me easy access to Michigan Avenue and the conference center where I was doing business. My hotel room was rather nice with a very comfortable king size bed and a cozy atmosphere. I ordered room service for dinner and it came within 30 minutes so I was quite pleased with that and they serve from their own restaurant which is located downstairs. The food was extremely good and I really enjoyed not having to go out and fight the traffic to find a good place to eat. I had been really tired from my meeting earlier in the day and had no trouble going to bed on the comfortable mattress. I woke up and took a shower and the bathroom was definitely up to standard with any other quality hotel. They had all the soaps and stuff as usual and they had plenty of towels on hand as well. After shower I headed down and they had a breakfast buffet at the restaurant which was free for hotel guests. The breakfast was delicious and started my day out right. After my business stuff was over I really got out and enjoyed Chicago. I met up with a friend who came over and visited my hotel and she was quite impressed with it as well. When I go back to Chicago I will definitely stay at the Sofitel again.
Polarity: Positive

SOLUTION: true

PROBLEM: Review: I stayed here for business and loved it. Got it for $93 inc tax on Priceline, an incredible deal for this hotel. If I wasn't on priceline I would expect to pay $200 per night (maybe more) for this location/level of service. It's in the heart of downtown Chicago, walkable to many locations. The lobby is very impressive, the room was very nice. No complaints at all, from check-in to check-out. I was alone so didn't go to the bar but it looked like people were really enjoying themselves. It was full of people all the time. I want to stay here when I come back with my husband for a fun weekend in the city. 
Polarity: Positive

SOLUTION:
true

