Detailed Instructions: Given a hotel review and the corresponding polarity of review (i.e., Negative or Positive) identify if the polarity is correct. Write 'true' if it's correct, 'false' otherwise.
Problem:Review: While overall a decent property, the incident I had with this hotel has been like none other in my history of travel. I recently stayed at the Hotel Monaco for five nights, checking out on Monday, March 19th. Shortly after leaving the hotel and retrieving my car from the valet, my partner and I noticed a large scrape on the bumper of the car that wasn't present upon checking in. We had not requested use of the car for the duration of our stay. I called the hotel approximately two hours after checking out and was directed to speak with the garage manager at Park One (their valet company) who stated that he would review video of the car and call me back within 48 hours to verify that the car was unblemished upon arrival, and was scraped upon departure from the garage. The garage manager, Mike Yunan, didn't call back until I had an email exchange with the general manager of the hotel, Marco Scherer. When he finally got back to me, the garage manager stated that he would file an "incident report" and claim with his insurance company, Travelers, which would eventually deny the claim because garage staff wouldn't admit fault or liability, nor did they supply the video they stated they had of the car entering or exiting the garage, which could have verified that the damage wasn't present upon check-in, but was at check-out. Their insurance representative even told me that the garage does not have surveillance at that location, contradicting the garage manager. In the end, this Kimpton InTouch guest got stuck with a $1,000 bill for parking at this Kimpton property: an almost $500 paint scrape on top of a $48/per day parking fee, rental car expenses, several hours of lost time in dealing with the issue, and one gigantic headache. In the end, do NOT trust the valets or staff at this hotel, and take your business elsewhere if at all possible.
Polarity: Negative
Solution:
true