Teacher:In this task, you're given a dialogue between a customer and a flight booking agent with a gap in the conversation. Your job is to find the answer of the previous dialogue. Avoid using irrelevant extra information while creating the answer. The answer should be relevant to the question before the blank. If you fill the blank with a question, it should have an answer from the agent in the given dialogue. Fill the gap marked with underline.
Teacher: Now, understand the problem? Solve this instance: customer: Hello. 
 agent: Hello, how may I address you? 
 customer: Due to heavy rain, I want to cancel my reservation. Can you help me? 
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 customer: Janet Wright here. 
 agent: Ok, please give me a moment. 
 customer: Sure. 
 agent: We could not find any active reservation by the name you provided in our data base. 
 customer: No issue, Thanks for the information. 
 agent: Thank you for approaching us.
Student:
agent: Sure, I can definitely help you. May I know your name to check the status and get back to you.