TASK DEFINITION: Given a hotel review and the corresponding polarity of review (i.e., Negative or Positive) identify if the polarity is correct. Write 'true' if it's correct, 'false' otherwise.
PROBLEM: Review: Affinia hotel in Chicago was one of the most interesting hotels I have ever stayed in. Everything looks very nice and fancy, though the people that work there must be from the projects of Chicago. The customer service was the worst I have ever experienced in my life! When we went to check in, first we had to wait about 15 minutes for the 3 workers that were at the desk to stop their personal conversation and check us in. When the women at the counter finally acknowledged us, she was smacking her gum, and was upset and treating us like we were inconveniencing her! The room service brought us cold eggs for breakfast, and the attitude of the staff overall was extremely rude. I would NEVER go back, and I hope this place gets a staff makeover if they want to stay in business.
Polarity: Negative

SOLUTION: true

PROBLEM: Review: Homewood Suites is a Hilton Group Hotel located in downtown Chicago. Though close to many sights, when we visited there was extensive construction going on along Michigan Avenue, so every morning we were awakened right at 8 am to the sound of jackhammering and bulldozers. We reserved the basic suite. Though we arrived at 5 pm, well past check-in time, our room was not ready for 30 minutes. The management apologized but did not offer any sort of compensation for our inconvenience. Once the suite was ready, it was nice. But then we quickly discovered that there was no hot water in our bathroom. We were relocated to another room with apologies, but again, no offer of compensation for the trouble. Once we were finally settled, the free welcome dinner reception had wine and beer. The food was okay, but we were so frazzled from the issues we had checking in that anything would have tasted good at that point. The staff suggested their complementary grocery shopping service. We though it was a good idea since we were already so tired. Unfortunately, it took them three hours to finally deliver the groceries to our suite and the bill was far more than we expected. All in all we were disappointed with our experience at Homewood suites. We understand there are problems that may arise but the fact that the management did nothing to make it up to us is unacceptable. I would not suggest this hotel to a friend visiting Chicago.
Polarity: Negative

SOLUTION: true

PROBLEM: Review: The Sheraton Chicago Hotel and Towers was everything you could ask for in a hotel. It was meticulously clean, very orderly, but still perfectly warm and comforting. The rooms are very big and spacious, and the beds are so soft, it's like heaven! I didn't test out the room service, but I'm sure it would be just like everything else... perfect!The hotel staff are just so nice. There was a spectacular view from my room, and looking out over the city at night is so magical. There are resturants that are easy to access from the hotel, and I especially recommend Shula's Steak House. Overall, I had a fantastic stay at The Sheraton Hotel, and I would definitely stay there again!
Polarity: Negative

SOLUTION:
false

