Teacher:In this task, you're given a dialogue between a customer and a flight booking agent with a gap in the conversation. Your job is to find the answer of the previous dialogue. Avoid using irrelevant extra information while creating the answer. The answer should be relevant to the question before the blank. If you fill the blank with a question, it should have an answer from the agent in the given dialogue. Fill the gap marked with underline.
Teacher: Now, understand the problem? Solve this instance: customer: Hello. 
 agent: Hello, how can I aid you? 
 customer: Can you help me in changing my recent reservation? 
 __ 
 customer: I am Karen Smith. 
 agent: Thank you for sharing your name. Please allow me 2-3 minutes while I check for the status in our database. 
 customer: Sure. 
 agent: Thank you for waiting, Karen Smith. Sorry, there is no active reservation found under your name to change. 
 customer: Its ok, thank you. 
 agent: Thank you for reaching us. Have a great day!.
Student:
agent: I am here to help you with your concern. Sure, can you please let me know your name to check with the reservation status?