Given a hotel review and the corresponding polarity of review (i.e., Negative or Positive) identify if the polarity is correct. Write 'true' if it's correct, 'false' otherwise.

Review: My in-laws booked a one night stay for New Years Eve for the two of us to stay at the James. To be brief there were a few things wrong with our stay which will prevent us from returning and advising our friends not to stay there. 1) Shoddy construction of room fixtures: ceiling light was missing leaving a fist-sized hole with wires exposed, BOTH towel racks fell off the wall without being touched, and bathroom door often came off it's sliding mechanism with gentle use. 2) When we reported these problems, employees simply put the towel racks back on the wall without properly adhering them to the wall. 3) Upon check-out, they did not have record of my in-laws paying for our stay, though it was noted on our reservation that they had made it for us. We had to pay for our ($300) gift and the in-laws were extremely upset. When we wrote a letter to management (as a manager was not available to speak with us when we left) we did not receive an adequate apology.
Polarity: Positive
false