TASK DEFINITION: In this task, you're given a dialogue between a customer and a flight booking agent with a gap in the conversation. Your job is to find the answer of the previous dialogue. Avoid using irrelevant extra information while creating the answer. The answer should be relevant to the question before the blank. If you fill the blank with a question, it should have an answer from the agent in the given dialogue. Fill the gap marked with underline.
PROBLEM: customer: Hi. 
 agent: Hello. 
 customer: My name is Jennifer Green. 
 __ 
 customer: I would like to cancel my current reservation because my cousin meet an accident. 
 agent: Sorry about your cousin, let me check our database to cancel your ticket. 
 customer: Ok. 
 agent: Sorry, no reservation found by your name. 
 customer: That's alright, not an issue. 
 agent: Thank you for choosing us. 
 customer: Thank you for helping me.

SOLUTION: agent: Green, how can I assist you?

PROBLEM: customer: Hello. 
 agent: Hello. 
 customer: I'm David Roberts. 
 agent: How can I assist you today? 
 customer: I would like to cancel my reservation due to emergency. Can you please help me with that? 
 agent: Sure, I am glad to aid you. Please be on hold let me check your name in our database to cancel it. 
 customer: Sure, take your time. 
 agent: Thank you for your patience. Sorry Roberts, there is no reservation found under your name in our database to cancel it. 
 __ 
 agent: Thank you for opting us.

SOLUTION: customer: Ok, no issues. Thank you for checking.

PROBLEM: customer: Hi. 
 agent: Hello. How may I serve you today? 
 customer: Could you please help me to book a flight ticket from PHL to attend an interview in PHX? 
 agent: Sure, I am here to help you to make a flight reservation but I need your travel dates to search a flight. 
 customer: 11/16 and 11/18 are my planned travelling dates. 
 agent: Do you need a break in between your journey? 
 customer: I need a connecting flight for this time. 
 agent: Is there any other preferences that you would like to add before booking? 
 customer: I need to return in the afternoon. 
 agent: Ok, please wait a moment I'll check and revert to you. 
 __ 
 agent:  We are unable to provide flight in between your journey routes due to some technical up-gradation at destination airport. 
 customer: Ok, not an issue. Thank you for your information. 
 agent: Thank you for availing us. May I know your name please for documentation purpose? 
 customer: Donald Hernandez. 
 agent: Thank you. 
 customer: Welcome.

SOLUTION:
customer: Sure.

