In this task, you're given a dialogue between a customer and a flight booking agent with a gap in the conversation. Your job is to find the answer of the previous dialogue. Avoid using irrelevant extra information while creating the answer. The answer should be relevant to the question before the blank. If you fill the blank with a question, it should have an answer from the agent in the given dialogue. Fill the gap marked with underline.
Q: customer: Hello. 
 agent: Hello, how can I be your helping hand today? 
 __ 
 agent: Sure, I am here to aid you. 
 customer: Ok. 
 agent: May I know your name? 
 customer: Sure, my name is Kenneth Thompson. 
 agent: Ok, please wait for a few minutes. 
 customer: Sure. 
 agent: Thank you for your time, we are sorry to inform you that we did not find any reservation on your name. 
 customer: Not an issue, thanks for your help. 
 agent: Thank you for approaching us.
A: 
customer: Me and my friends planned a trip, but due to heavy rains in my destination place our trip got postponed. Can you help me to change it?