TASK DEFINITION: Given a hotel review and the corresponding polarity of review (i.e., Negative or Positive) identify if the polarity is correct. Write 'true' if it's correct, 'false' otherwise.
PROBLEM: Review: Maybe it was because we booked thru priceline that we were treated like second rate guest - couldn't get a room thru Fairmont website as busy weekend with Ryder Cup.....but never have had this experience in using priceline before. The night time check in girl was rude and unhelpful. We were told no options to pay for upgrade or king bed and that we were stuck with two tiny beds and a ugly room. We had comforter with dirt in several places - and a bathroom for handicap with no counter space - had to use ironing board for toiletries. This hotel is huge and not at capacity - may have had a renovation but the good look of this hotel stops at the lobby. Hallways, rooms, carpet run down - just not what you come to expect of a fairmont. I have stayed in many all over the world and this is by far the worst. Maybe because we were on a low floor it was not updated...we paid as much as other guest and I'm a Fairmont Gold member. Positives - great location, daytime staff helpful at desk - they have two bikes to borrow which is handy. Views could be great if you get a higher room. Checked out the Raddison Blu across street - looked much nicer!!!
Polarity: Negative

SOLUTION: true

PROBLEM: Review: If you love Brick Walls and Alleyways, then this view is for you. I asked for a room facing the river, I get a room facing a Brick Wall. That really pissed me off. From all the great reviews, I was expecting better. Before I came here, I stayed in a Hyatt in NYC, and that was awesome. There was nothing about the hotel that blew me away. The wine hour was ok. I was hoping there would be something better food, but I guess that's why it's a wine hour. I ordered room service one night. There wasn't really anywhere to eat it, so I had to eat it on my bed to watch tv. This was my first time coming to Chicago, and I think it will be my last. Just thoroughly disappointed.
Polarity: Negative

SOLUTION: true

PROBLEM: Review: My husband and I had a wonderful stay at the Omni Chicago Hotel. I had contacted the customer service representative prior to our stay to request a quiet suite. When we arrived, she greeted us and confirmed that we were getting exactly what I had requested--and more. Our suite had a partial view of the lake!!! And, we were able to check in early. The service at this hotel is incredible. Everyone made us feel welcome and took care to respond to any question or request that we had. The suite was very quiet even though we were on the east side of the hotel, very near to Michigan Avenue. Housekeeping was prompt and thorough. We really couldn't have asked for a better hotel. We will definitely stay there on future trips to Chicago and will recommend this hotel to anyone who travels there. 
Polarity: Positive

SOLUTION:
true

