When 74-year-old Penny Sweat was evicted from the HUD-subsidized Glendale Senior Housing in Salt Lake City last month, she moved to a nonsubsidized apartment at five times her previous rent because she was unaware of her rights. It turns out the manager of the seniors complex, its attorneys and government overseers were unaware, too. Lee Kemp, a hearing-impaired World War II disabled vet, also was evicted, but he contacted Utah Legal Services and was told to stay put. Attorney Marty Blaustein then notified Utah Nonprofit Housing Corp., the building's owner, that Kemp's eviction was not legal and that he had a right to a hearing. That didn't stop Utah Nonprofit Housing's attorneys from then sending Kemp a summons to show cause why he had not moved out. Meanwhile, Sweat's granddaughter called Salt Lake City housing officials, federal housing officials, state officials and several agents of Utah Nonprofit Housing to find out about her grandmother's rights. Nobody knew. Blaustein then took Sweat's case along with Kemp's and demanded her ousting be rectified. Utah Nonprofit Housing President Marion Willey returned from an out-of-town trip and learned HUD procedures were not followed. The eviction was activated because of ongoing personality conflicts among seniors in the complex, he said, and the new building manager decided the problems were with Sweat and Kemp. Several tenants blame other neighbors as perpetrators of the rift, however. Willey said when his building manager called attorneys retained by the company, they erroneously told her she could go ahead and kick out the tenants. When she called HUD to make sure, the inquiry got bogged down in bureaucracy and nobody called her back. Willey says he has offered Sweat and Kemp apartments in another complex operated by his company at their old rates. He also is retaining new attorneys. 

After the eviction of Penny Sweat, who was unaware of her rights?


Reuters Holdings PLC said Michael Reupke resigned as general manager to pursue unspecified interests, a move the news organization termed an "amicable separation." Mr. Reupke, 52 years old and a 27-year Reuters veteran, had been the information-services company's general manager for only six months. His appointment to that post, which has senior administrative, staff and policy responsibilities, followed a several-year tenure as Reuters's editor in chief. No successor was named, and Mr. Reupke's duties will be split among three other senior Reuters executives, the company said. In a telephone interview, Mr. Reupke said his departure was for "personal reasons," which he declined to specify. "There is no business reason for my departure," nor any disagreement over policy, he added. He also rejected reports that his departure stemmed from disappointment the general manager's post hadn't also led to a board directorship at the London-based news organization. Mr. Reupke was one of three executives on Reuters's eight-person executive committee who didn't also serve on the company's board of directors. "If I were choosing the people of tomorrow, I would have chosen the people who are now on the board," he said. A Reuters spokesman said the departure reflects "no change in strategy or profits." Mark Shepperd, an analyst at UBS Philips & Drew in London, said, "I suspect (the departure) will be fairly irrelevant for the company. I would be very surprised if his departure signals any change in strategy or change in profit expectations." On London's Stock Exchange, Reuters shares rose five pence to 913 pence ($14.43). In the U.S. over-the-counter market, American depositary shares for Reuters, each representing three shares in the London market, closed unchanged at $43.875. The senior of the three executives who will assume Mr. Reupke's duties is Nigel Judah, 58, finance director and a Reuters board director. Peter Holland, 45, deputy general manager, becomes director of corporate affairs. And Patrick Mannix, 46, international technical manager, becomes director of group quality programs. 

Name one person Reupke referred to as "The people of tomorrow."


At 8:38, Ong told Gonzalez that the plane was flying erratically again. Around this time Sweeney told Woodward that the hijackers were Middle Easterners, naming three of their seat numbers. One spoke very little English and one spoke excellent English. The hijackers had gained entry to the cockpit, and she did not know how. The aircraft was in a rapid descent. At 8:41, Sweeney told Woodward that passengers in coach were under the impression that there was a routine medical emergency in first class. Other flight attendants were busy at duties such as getting medical supplies while Ong and Sweeney were reporting the events. At 8:41, in American's operations center, a colleague told Marquis that the air traffic controllers declared Flight 11 a hijacking and "think he's [American 11] headed toward Kennedy [airport in New York City]. They're moving everybody out of the way. They seem to have him on a primary radar. They seem to think that he is descending." At 8:44, Gonzalez reported losing phone contact with Ong. About this same time Sweeney reported to Woodward, "Something is wrong. We are in a rapid descent . we are all over the place." Woodward asked Sweeney to look out the window to see if she could determine where they were. 


How many of the hijackers spoke excellent English?