TASK DEFINITION: In this task, you will be presented with a context from an academic paper and you have to write an answerable question based on the context. Your questions can be extractive, abstractive, or yes-no questions.
PROBLEM: . We address various different challenges: dialogue act annotated data is not available for customer service on Twitter, the task of dialogue act annotation is subjective, existing taxonomies do not capture the fine-grained information we believe is valuable to our task, and tweets, although concise in nature, often consist of overlapping dialogue acts to characterize their full intent.

SOLUTION: Which dialogue acts are more suited to the twitter domain?

PROBLEM: To address this drawback in ROUGE, we propose a new evaluation metric: Critical Information Completeness (CIC). Formally, CIC is a recall of semantic slot information between a candidate summary and a reference summary. CIC is defined as follows:

where $V$ stands for a set of delexicalized values in the reference summary, $Count_{match}(v)$ is the number of values co-occurring in the candidate summary and reference summary, and $m$ is the number of values in set $V$. In our experiments, CIC is computed as the arithmetic mean over all the dialog domains to retain the overall performance.

CIC is a suitable complementary metric to ROUGE because it accounts for the most important information within each dialog domain. CIC can be applied to any summarization task with predefined essential entities.

SOLUTION: How does new evaluation metric considers critical informative entities?

PROBLEM: As discussed in Section SECREF2 , a variety of features that measure salience of an entity in text are available from the NLP community. We reimplemented the ones in Dunietz and Gillick BIBREF11 . This includes a variety of features, e.g. positional features, occurrence frequency and the internal POS structure of the entity and the sentence it occurs in. 

SOLUTION:
What features are used to represent the salience and relative authority of entities?

