TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello, I am Betty Walker. 
 agent: Hello, how can I assist you today? 
 customer: I am planning to meet my friend in Atlanta, can you please help me to book a flight ticket? Make sure that my price limit is 1000. 
 agent: Sure, can you please provide your journey dates? 
 customer: My travelling dates are from 06/21 to 06/23. 
 agent: How many connections do you need in between journey? 
 customer: I need a flight with single connection. 
 agent: Please mention your source and destination airport codes. 
 customer: I am travelling from NV - LAS to GA - ATL. 
 agent: Ok, please for a couple of minutes. 
 customer: Ok. 
 agent: We are glad to inform you that, we found a flight Delta airlines, flight number 1000, price is 100. 
 customer: Ok, you can proceed with my booking. 
 agent: Ok, your ticket has been reserved. 
 customer: Thanks for your service. 
 agent: Thank you for reaching us. 
 customer: Thank you.

SOLUTION: book

PROBLEM: customer: Hello. 
 agent: Hello, how may I serve you at this moment? 
 customer: Myself Kenneth Parker, I have to attend my friend marriage at Charlotte. Can you please help me in reserving the ticket from MCO to CLT? 
 agent: Sure, I will help you. Please send your travelling dates. 
 customer: I am willing to leave on Oct 02 and again I will rertrieve on Oct 04. 
 agent: Do you have any limitations? 
 customer: I mostly prefer for single connection. Can you please check for this? 
 agent: There is a direct flight available with AA airline, shall I book it? 
 customer: Yes, please go ahead and reserve the ticket. 
 agent: Your booking is done with flight number 1026. Happy journey. 
 customer: Thank you very much for reserving the ticket. 
 agent: You are welcome, have a nice day.

SOLUTION: book

PROBLEM: customer: Hello. 
 agent: Hello. How may I aid you today from my end? 
 customer: My name is Nicholas king and I want to book the flight from HOU to MCO. 
 agent: Sure, I am here to help you out. Please provide me your trip dates. 
 customer: My travel dates are 12/05 and 12/07. 
 agent: Do you have any requirement? 
 customer: I need a halt in my journey. 
 agent: Sorry Nicholas king, there is no flight in your route with your travel dates. 
 customer: Ok, thank you for the information. 
 agent: Thank you for reaching us.

SOLUTION:
no_flight

