instruction:
Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
question:
I gave the Conrad a second try at impressing me and it failed miserably. The hotel will not honor room requests. I expressed this was for a special occasion and would love a room with a view on my reservation. I got there and my 'view' was of the adjacent office building windows. I didn't pay nearly $400 a night for that. I called down and the manager was absolutely rude. "That would've required you to pay at least $40 more.." Rude. Lots and lots of mistakes happened. Requested pillows were never sent up, the television sound was not functioning (i.e. NO sound), when telling the manager of the problems he was horribly condescending and cared very little. I've had better service at a Hampon Inn! When they screwed up our breakfast vouchers I had to physically go down and question it.. they said "we will send them right up".. No, that never happened. Absolutely ridiculous. The bathroom has always been nice, and the room had been renovated since I was there last year (thank the lord!)... It had a nice ambiance to it. The bed was quite nice as well. The valet guys were fantastic, probably the nicest men within that entire hotel. Also the bellman, and housekeepers were wonderfully sweet and always said "hi" or "hope you have a wonderful day".. I appreciated that. Perhaps the management team needs to go back to training school to learn about customer service. Breakfast at the Conrad restaurant is to be avoided completely. The service was abysmally inept, and not to mention slow. We had two different watresses and it took upward of 15 minutes just to get our juice. They looked like they hated their jobs, and treated us with the same attitude. We were never checked on after the food came. The food is overpriced and the quality is severely lacking. I got a continental breakfast and it included a muffin (burnt), a small croissant, and a tiny cinnamon roll. 14 dollars for that. Laughable. Or if you choose, for 14 dollars you can get some toast and juice! Spare yourself and choose to eat elsewhere where you can get an actual tasty meal for your money. Overall, the managers need to learn what customer service means, and how to bend over backwards for a customer. Otherwise your business will crumble. And the Conrad has crumbled for me. I spent way too much money on terrible service. I've already sent my opinions to Hilton headquarters. I'll be looking at other hotels the next time im in Chicago.

answer:
negative


question:
My husband and I were planning our 1st year wedding anniversary and we wanted to go back and spend it in Chicago where we had first met. After spending several minutes frustratingly navigating The Talbott Hotel's website, I FINALLY was able to complete a reservation for a long weekend. After a long flight into Chicago, we were so ready to check in, shower, and lay down in our hotel room. However, once we arrived the unfriendly clerk behind the counter notified us that we did not have a reservation. I provided her with the confirmation email and she again said there must be a mistake because the room we reserved was already occupied. She begrudgingly found us a new room after what seemed like an hour of waiting. We then carried our own bags up to our room only to immediately be hit with a rancid smell of cigarette smoke as soon as we opened the door. I'm severely allergic to smoke and we ended up getting a refund and locating a much more accommodating and friendly hotel.

answer:
negative


question:
We stayed at the Swissotel for a three day weekend, and were disappointed to see the construction when we arrived. Is it just me, or is this information not clearly stated on their website? A giant tarp where a lobby should have been was pretty weird and unwelcoming. The room itself was fine. More bland and generic than the "European elegance" claimed on their website. The lack of hot water, was definitely not fine though. There were a couple pluses to our stay at Swissotel. The location is good, the bed was comfortable and the room was clean. These few good points certainly did not redeem our experience, and I wouldn't pick this place again, even post-construction.

answer:

negative


