TASK DEFINITION: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
PROBLEM: First, several day s prior to my stay, I called and spoke at length with the concierge and made a breakfast order for room-service Saturday and Sunday. Saturday they didn't bring breakfast - and when I called room-service they stated they never got the advance order from the concierge. When they finally did bring it - they brought the wrong thing.. and then brought the wrong order again on Sunday. I was further inconvenienced by in-room dining staff when we ordered room service Saturday night. The food was limp and uninspired. Further, I ordered soup - which arrived without a spoon. When I called in-room dining to request a spoon, I was told one would be forthcoming. 15 minutes later, a waiter arrived with a menu. When I explained I already had food and I didn't need a menu - I needed a spoon, he had the audacity to argue with me. I respectfully requested he return with a spoon and he agreed to do so. Another 15 minutes (and one bowl of cold soup) later I decided to call in-room dining back to request (again) they send someone with a spoon. They too argued with me and expressed that they'd already sent someone with a spoon. I explained that they had not - that I had received a menu I didn't request, but that no spoon was forthcoming. Another 15 minutes later, a spoon finally arrived. Thanks - for charging me $100+ so that I could argue over cold, flavorless food. In addition to the gross customer service, surly attitude, and sorry food, I found the room woefully lacking. It reeked exhaust fumes so much so that on Saturday night I woke up from the smell. Further, I had specifically requested when I booked the reservation that you keep me away from the elevators... I was right next to the elevators and had the displeasure of listening to them ding all night long as other guests came and went.


SOLUTION: negative

PROBLEM: I booked a hotel room for 4 nights at this hotel through an online vendor. After booking the hotel room I contacted the hotel to request a room with 2 beds. I was told in 3 different conversations with hotel personnel that I would have a room with 2 double beds. When I arrived I was given a King sized bed and was told that there was nothing the hotel could do for myself and my 3 guests. Apparently the hotel management saw no problem with 4 people sleeping in 1 bed. The staff was completely unaccomodating. To add insult to injury we met other guests that had obtained a room with 2 beds by just walking in off the street the day after we checked in. I would not recommend this hotel to anyone. The customer service is well below what is acceptable. The location of the hotel is great but there are many other hotels that offer excellent service and high quality rooms to stay in while visiting Chicago. Bottom line is do NOT stay at the Millenium Knickerbocker!!!


SOLUTION: negative

PROBLEM: My wife and I recently stayed at the Allegro hotel in Chicago and were extremely disappointed. It claims to be a luxury hotel, but the air conditioning in our unit wasn't working and the ice maker in refridgerator was unbearably slow. We phoned in these issues to the front desk and the person on the other end assured us these problems would be taken care of. Noone ever showed up. Aside from that, there were so many kids running around we couldn't think straight. This is just my two cents, but I'd would tell anyone considering staying at the Allegro to pass and look at their other options.


SOLUTION:
negative

