Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

This was my first time in Chicago and wanted a hotel that was in a good location. This definitely fit the bill. I could walk to all the places I wanted to see - very close to Michigan Ave and the Magnificent Mile. About a 15 minute walk to the Art Institute. The hotel staff was very friendly and went out of their way to be helpful. There was coffee in the lobby every morning, that was very welcome. The room was comfortable and clean and fairly quiet. I could hear the train and some traffic from the street (considering the location, this wasn't bad and didn't affect my ability to sleep or relax). I would definitely recommend this hotel - a gem!! 

positive

The Palmer House Hilton was recommended to me by a friend who had visited Chicago the previous summer. I was very happy with the location , and was able to visit the nearby Lake Michigan and Millennium park (beautiful!!). The rooms were good size , and the right amount of luxury for the price. I didn't use room service much , but when I did everything was in order. 

positive

The hotel itself was beautiful and wonderful staff but the bottom line for me was that it was impossible to sleep through the night because the noise of the ambulance sirens continued throughout the night. For THREE consecutive nights. There was simply inadequate soundproofing - even 14 floors above the street (OK - 13 floors as there is no 13th floor). I hesitate to write this review but I rely on Trip Advisor reviews when traveling, and had I been warned about the ambulance sirens, I would have chosen to stay elsewhere. If you are a sound sleeper and noise is not an issue then it is a lovely hotel and excellent value. Conveniently located. Wonderful staff. But quiet is a key priority for me so I would not stay here again. :(


negative

