Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

While the hotel looked absolutely lovely from the outside, my experience went downhill once I walked in. The lighting is very poor, which creates such a dark and gloomy atmosphere. The mood was accompanied by less-than-friendly staff members who made our check-in seem like nothing more than a huge hassle. I would not recommend this hotel to anyone looking for a quiet night or a nice stay. I definitely would not stay here again.

negative

We had the pleasure of enjoying a stay at the Affinia Chicago Hotel. We found it conveniently located on E. Superior Street, near many local attractions. The rooms were modern chic with a very urban feel. The pillow menu was awesome, my partner and I have such different preferences, the choices made it easier to sleep like we were at home. The hotel room layout was comfortable and spacious with all the right touches to make our stay perfect! I couldn't believe the amenities available to guests. My Beagle, Betsy enjoyed her stay at the "Jet Set Pet" care center. She was pampered as much as I was. It was such a comfort knowing we could bring her along and that we could enjoy our stay without the stress and concern that comes along with traveling and pet ownership! Another feature I personally enjoyed was the Walking Tour Kit. It included an iPod Shuffle pre-loaded with a workout playlist, a deck of cards; guidebook that included walking tours, and comfort items like a towel and map! I felt like I was the most important guest (surely, everyone felt that way as they checked in to their rooms). Highly recommend to anyone who has the opportunity to travel in the area of an Affinia Hotel!!

positive

Didn't get the room we were promised. Kind of room we had reserved (2 queens) "wasn't available. they then squeezed 3 adult ladies into 2 singles and a blow-up bed. Had to pile furniture on top of tables to get it in! Very unsatisfactory!! Will not return, will not recommend. Will tell people going to Chicago to NOT stay in your hotel. When I next visit Paris nextspring, I intend to stop at your world headquarters to tell them what I think of the Chicago facility.


negative

