Detailed Instructions: Given a hotel review and the corresponding polarity of review (i.e., Negative or Positive) identify if the polarity is correct. Write 'true' if it's correct, 'false' otherwise.
Q: Review: My family booked five nitghts at the Omni Chicago for our upcoming spring break. We took advantage of a pre-paid, non-cancellable offer. We subsequently received a "Bed & Breakfast" offer via email and immediately called the hotel to inquire whether we could switch our reservation (same dates, different offer). We called the 800' number and the customer services representative was so obnoxiously condescending and ignorant, we simply hung up. We had been looking forward to our vacation, but now I am not sure I made the right choice with this hotel. I should have paid closer attention to the reviews - the Ritz, the Four Seasons, and the Peninsula would have never treated us this way. I will post again after our stay on April 17th.
Polarity: Negative
A:
true