instruction:
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
question:
customer: Hello. 
 agent: Hello. How can I aid you at this moment? 
 customer: Deborah Robinson here. I would like to visit Philadelphia for business meeting in the month of September, can you please help me out with booking of a flight ticket to go there? 
 agent: Sure, I will assist you with that. Can you please mention your preferable airport code names for booking flight ticket? 
 customer: Sure, I will prefer EWR and PHL as my origin and destination airport codes for booking. 
 agent: May I know your trip dates for further process? 
 customer: I am planning to leave on 09/19 and please book my return ticket on 09/21. 
 agent: Thank you for providing your travel details. I will put the conversation on hold to check the best flights available in your route. 
 customer: Ok, take your time. 
 agent: According to your information, I have found a flight with single stop over in your journey with a minimum fare of 200 is provided by Hawaiian airlines. Shall I proceed with this? 
 customer: That's fine for me, you can proceed with booking. 
 agent: Your flight ticket is booked successfully, flight number is 1002. 
 customer: Thank you for your kind assistance in booking of my ticket, have a nice day. 
 agent: Thank you for choosing us, have a nice day.
answer:
book


question:
customer: Hi, I am Joshua Phillips. 
 agent: Hello, how can I assist you? 
 customer: I have heard that Orlando is the best place for site seeing. So, can you book a flight ticket from Philadelphia, PA - PHL? 
 agent: Sure, we are here to help you. Can I have the exact airport code of Orlando? 
 customer: Sure, my destination code is FL - MCO. 
 agent: How much can you afford for this trip? 
 customer: I can afford up to 500. 
 agent: When are you planning to go Orlando? 
 customer: I want to travel on 07/19. 
 agent: Ok, do you need a stopover in between your route? 
 customer: Yes, I need a stopover. 
 agent: Please help me with your return date. 
 customer: My arrival date is on 07/21. 
 agent: Joshua, there is a flight from Frontier airline with fare 100 only. Shall I proceed with the booking? 
 customer: You may proceed if it is a connecting flight. 
 agent: Yes, it is a connecting flight. 
 customer: Thank you for your support, regarding flight booking process. 
 agent: Your reservation is confirmed with flight number 1005 on your name Joshua Phillips. Thank you for consulting us. 
 customer: Thank you.
answer:
book


question:
customer: Hello. 
 agent: Hello, how can I aid you today? 
 customer: I am Emma White. I want to book a flight ticket from HOU to DTW. Could you help me in booking? 
 agent: Sure, we are here to help you. Are you okay with connecting flight or you need a direct flight? 
 customer: I need connecting flight. 
 agent: On what dates you want me to make the reservation? 
 customer: My travelling dates are from 10/01 to 10/03. 
 agent: Thank you for providing all necessary details, please stand by I will check and revert to you. 
 customer: Ok. 
 agent: May I know your name? 
 customer: I have already mentioned above. 
 agent: Ok, there are no flights found on your details. 
 customer: That's ok, no problem. Thank you. 
 agent: Thanks for approaching us.
answer:

no_flight


