Detailed Instructions: In this task, you are given Yelp reviews. The task is to classify a review as "POSITIVE" if the overall sentiment of the review is positive or as "NEGATIVE" if the overall sentiment of the review is negative.
Problem:Ontrac never releases my packages, even though I've given them instructions multiple times on how to get in the house. They do not answer their phone. They almost never answer their emails, and when they do it's days later with a curt one-liner.  \n\nI've started filing complaints to Amazon whenever Ontrac doesn't release a package. The more complaints I file, the worse it seems to get.\n\nToday, Ontrac left all three of my packages outside on a busy street, EVEN THOUGH they know how to get inside the house. \n\nI have given them the instructions to get in the house and even signed a form that they sent me saying that they will use the door code to get into the house and leave the packages inside the house. I was very lucky that no one stole them.\n\nIt's at the point now where I can't even do business with Amazon anymore because Ontrac is ruining the experience.
Solution:
NEGATIVE