TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello. 
 agent: Hello. How can I aid you? 
 customer: Can you aid me to book a ticket from MSP to AUS? 
 agent: Sure, can I have your travelling dates please? 
 customer: My trip dates are June 9 and June 11 respectively. 
 agent: Please provide your specifications. 
 customer: Make sure that connection limit is single. 
 agent: May I know your good name please? 
 customer: David Carter here. 
 agent: Unfortunately there is no flight found with your given details. 
 customer: Oh! ok. 
 agent: Thank you for reaching us. 
 customer: Thank you.

SOLUTION: no_flight

PROBLEM: customer: Hello. 
 agent: Hello, how may I aid you? 
 customer: Myself Daniel Brown. I would like to attend seminar, so can you help me booking flight from MSP to SFO? 
 agent: can I know your travel dates? 
 customer: My travel starts from 05/05 to 05/07. Provide flight with connection 1. 
 agent: Basing on your details, I got a flight with flight number 1005 with price 100 and connection limit 1. Can I proceed? 
 customer: Ok, proceed to booking. 
 agent: Your booking is done. 
 customer: Thank you for your services. 
 agent: Most welcome.

SOLUTION: book

PROBLEM: customer: Hello. 
 agent: Hello. How can I aid you? 
 customer: I am looking to book a flight ticket from DEN to LAX. Can you help me for that? 
 agent: Sure, We are here to help you. Can I know your travelling dates? 
 customer: My travelling dates are Dec 13 and Dec 15. 
 agent: Do you need any break? 
 customer: I prefer to book a direct flight in my journey. 
 agent: May I know your name? 
 customer: My name is Samantha Hall. 
 agent:   We are unable to provide flight in between your journey routes due to some technical up-gradation at destination airport. 
 customer: That's ok, thank you for checking. 
 agent: Thank you for reaching us.

SOLUTION:
no_flight

