Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

As a frequent traveler for work, I stay at many SPG properties. Compared to all the SPG property in Chicago, this is by far the worst. Why? 1) They charge you to use the gym. $12 per day or something like $24 for your entire stay. I can't even begin on what a rip off that is. 2) As a Gold or Platinum member, you always get a complimentary water bottle in your room. They do not offer that option here and you have to make a fuss about it before they give you one. 3) They do not have wireless internet. It is 2010- enough said. To charge you at least over $200 a night, all the above amenities should be built into that cost. I would never stay here again.

negative

I am writing in regards to our stay April 22-24. We were celebrating our honeymoon and were disappointed with our stay. There was construction going on in the hotel and we were not notified of it prior to our stay. My husband had ordered champagne and strawberries for the room to be in there prior to our arrival...it wasn't. When he called to place the order again, it never showed up. We were so disappointed and surprised by the lack of service that we decided to forgo ordering them for a 3rd time. Our room was very small, drab and lacked the romantic setting we were looking for. We had called to request a room with a large tub, similar to the ones in the photos, prior to our arrival, noting that we didn't mind an upgrade cost. Instead, the tub was incredibly small. We have stayed at the Intercontinental in other cities before and had such high expectations for the Chicago location, especially considering we were celebrating such a happy, once-in-a-lifetime occasion. The service and amenities just didn't match up.

negative

I had a wonderful time at the James Hotel while on business in Chicago. The rooms are modern, tasteful and well-kept, while the staff was responsive and efficient. This was the perfect place to unwind after working all day, but also provided an ideal atmosphere to do some more work. 


positive

