TASK DEFINITION: Given a hotel review and the corresponding polarity of review (i.e., Negative or Positive) identify if the polarity is correct. Write 'true' if it's correct, 'false' otherwise.
PROBLEM: Review: This review has two parts. . .I advise reading both. Chapter One: The actual hotel and staff I found the in house staff to be very friendly and accommodating. The room was nice and clean as well. I have no disagreement with any of the other reviews regarding the hotel room or the staff. This is a great location where you can walk three blocks to to the South to reach the riverfront, or a few blocks to reach the water tower to the North. Very easy (one block) walk from the subway (Red line). The morning complimentary breakfast is substantial. Not just muffins and coffee. You can have a complete breakfast here if you want. And, even the breakfast servers were really nice and efficient. I would recommend this hotel IF based solely on the physical location, the room, and the staff. Chapter Two: The nightmare I booked this room through central reservations in July for a mid-September arrival. The rate was quoted to me as $159 per night for four nights. When the confirmation was emailed to me, it was incorrect by over $300. I immediately called the hotel. They said they made the correction and emailed a new confirmation with the correct amount. I did receive the corrected confirmation email. . .All done? NO. One week later, my credit card statement arrives with the old higher amount having been charged. I called the hotel and was transferred to central reservations to resolve. When I explained the error, I was literally called a liar by the person in reservations, and told "That's not my problem. I can't help you". . . and then told that I have to pay the higher amount. Excuse ME? Now, I go back to calling the hotel manager to get some assistance. After a few left messages, I get the general manager to call me back, and discuss the issue. After taking down all of the names of people I spoke with, he assures me that he will credit the account immediately. I even get a call from someone in his accounting dept to confirm my credit card etc. . . One week later, still no credit. So, I call the general manager again. Oh, this might take up to 72 hours to process, I am told. So, please give it another week. Another week passes, still no credit. So another call to the manager. I am told now that the credit HAS been processed, and he even sends me an email confirming our "agreement" for the credit, just to appease me. Another week passes. Still, not seeing that credit that was "definitely processed" a week ago. Yet another call to the general manager on the day before I am to leave on my trip to Chicago. I told him I will be arriving, and at this point, I want to see him personally, and he can physically use my credit card to process the credit while I am there. Remember, we are now talking SIX WEEKS and this is still not resolved. I arrive at the hotel, and to make a long story short, the general manager was NEVER available to see me, nor did he make any attempts to schedule any time to see or talk with me. The only person I spoke face to face with, was the assistant general manager. He was completely unconcerned with my situation, and made the completely inappropriate statement to me of "you realize this boils down to a matter of 'he said she said'". . . WHAT???? Today, my trip is over, and I have flown back home. I STILL HAVE NOT RECEIVED THE CREDIT TO MY ACCOUNT!!! I will absolutely be reporting all of this to Hilton Corporate Customer Service, and will absolutely be disputing the entire amount at this point. Take this little adventure into consideration when dealing with this hotel.
Polarity: Positive

SOLUTION: false

PROBLEM: Review: Going to the Internet Retailer 2010 at the last minute and this was the only hotel left available with shuttle services. First of all, from reading other reviews, now I know I got ripped @ $249 a night when Priceline folks are sniping these rooms for $79 (albiet, I got free wifi). The hotel is nice; but it can only get so nice for an oldie...no matter how much money you dump into it. Shower head was really low (I'm 6'1"), water pressure was low. It is in a decent part of town with a hype bar close by (check out reviews on Yelp!) For some off reason I ended up with two double beds (they asked me a few times if I was traveling alone). If traveling here: 1 - make sure you get a better deal than I did 2 - confirm your exact needs with reservation over the phone and in person 3 - Don't have super high hopes My room was neither up to par as a business class (although the 22nd floor is called the executive floor) nor was it a good fit for the romantic couple...it wasnt even spacious enough for those last minute get awayers (sp?) trying to save money.
Polarity: Positive

SOLUTION: false

PROBLEM: Review: Advertised as a luxury hotel the Conrad Chicago is more gouge than grand. My wife and I decided to splurge on a fabulously decadent weekend in Chicago for our tenth anniversary. After looking at several hotels in the "Magnificent Mile" territory of downtown Chicago we selected the Conrad. The Conrad's website impressed us immediately. The pictures of the rooms were lovely, they promised what was supposed to be a world class spa and several amenities such as huge flat screen televisions, not that we were planning to watch much tv. We called to make reservations and after navigating a ridiculous automated phone system, I was greeted by a rather irritated sounding young woman who couldn't figure out how I was unable to make my reservations via the automated system. In any case I picked the deluxe king-size bed room for two nights in mid September. My wife oohed and aaahed over the picture of the room online, most impressed with the view. It cost a pretty penny, more than I would normally spend on out of town accomidations, but her happiness was worth it. Unfortunately her happiness was short lived after arrival at the Conrad. Valet parking was a breeze but they accidentally grabbed my wife's purse when unloading the luggage. We spent an hour in panic before a bellhop finally located it. At the front desk they were pleasant but adamant that we had reserved a room with two double beds via the automated phone system. I explained the error to the woman at the counter who was able to get us into a king-sized room but at an additional cost. By the time we arrived at our room we were a bit haggard but still looking forward to our stay. That ended when we found out that our "view" was of a back alley service corridor. So much for the skyline. Overall, the room was clean and lovely though housekeeping seemed unduly slow. I hate to be picky but I was drip dried way before my extra towels were sent up. The spa had very limited hours as well. Somehow amidst it all we managed to have the anniversary of our dreams, away from the hotel. It was far from luxury service even if the sheets were of an extravagant thread count. I would not recommend the Conrad Chicago. I would absolutely save my money next time to spend on activities and sightseeing in Chicago. I was expecting outstanding hospitality and found it no better than a mid-range priced hotel which would also have had clean rooms, but wouldn't have cleaned out so much of my wallet.
Polarity: Positive

SOLUTION:
false

