Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

A disappointment to say the least. I have heard rave after rave about Hotel Allegro and was super excited when our brother-in-law gave us an American Express gift card that we decided to use for a night out! I called Hotel Allegro and made the reservation for a Saturday night. The person who took the reservation was very sweet and assured me that there would be no problem using the gift card, since they do indeed take American Express. I couldn't wait to get there! We arrive at Hotel Allegro at about 3:00 on Saturday afternoon. Me, the tourist, I am already taking pics of the sign out front and trying to get a sneek peak of the ballroom set up for a wedding. We get in the line to check in. I give them the gift card and my check card. They tell me that neither one will work because they are charging the cards for not only the room rate, but for incidentals as well. We give them a credit card instead. While in line checking in, we hear complaint after complaint from other guests and I start to wonder what our experience is going to be like. The guy at the front desk is on the radio with the bell-man. Someone's luggage has been lost. He desk clerk snaps at the bell-man for the entire line to see. Not impressed. We get to our little shoebox of a room that I was so disappointed to see. The rooms on the website looked glorious! My bedroom at home is nicer than this tiny room. The sink is too small - water splashes everywhere even as evident by the water all over the floor when we got into our room. Yuck. We stay the night and go to check out in the morning. Again, I give them the American Express gift card. The clerk says "their system usually doesn't take them". I tell him that I called to confirm that their system would take it on Friday. He swipes the card and bam! it works! What do you know?? He was so rude. I will not stay at Hotel Allegro again, nor would I recommend it to anyone. Such a disappointment!

negative