Instructions: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
Input: When I first looked at the Hotel Monaco Chicago - a Kimpton Hotel's website, the hotel looked very pleasing and a great place for me to stay during my visit to Chicago. The problems began when I called to make a reservation. The woman who answered was very rude, to say the least. I had a few questions about the spa services. She rushed through what sounded like she was reading through a brochure. I decided that I shouldn't let one person ruin my experience with the hotel so I made a reservation and soon I was in Chicago. The front desk service was very pleasant when I arrived, and the room seemed clean, other than the mysterious stain on my bedsheets. I got dressed up and went down to the bar area for a drink and appetizers. It took over thirty minutes for any worker to approach me for an order. Yet two other parties that walked in after me were served right away. I was baffled considering I was dressed nice and in a fairly good mood considering it was my first trip to Chicago. Needless to say I will not be staying at this hotel again.

Output:
negative