TASK DEFINITION: You are given a review about a place. You need to provide a rating from "1 star" to "5 stars" for this place.
PROBLEM: Just because you live in Champaign/Urbana, you can purchase your car elsewhere!  My husband and I were both in the market for new vehicles and silly me, I thought we would get some sort of deal for buying two brand new cars in one day.  No way!  I purchased a 2013 Hyundai Elantra and I am still pleased with my purchase after a month.  My husband purchased a 2012 Hyundai Veloster and noticed transmission problems when he drove it off the lot at 8:30pm.  The A/C also was not working as it had during the test drive.  He called at 8:30am the next morning to service to have the car checked out.  The two transmissions in the vehicle both failed.  The techs could not figure out how to repair the problem and had to order two new transmissions.  I was dumbfounded by the situation considering this was a brand new car.  When he asked to trade the vehicle in for a different Veloster, they said no way in hell, this is why you have a warranty.  After throwing a fit, we traded in the Veloster with all the issues and purchased a different one.  \n\nMy first experience talking to finance was a nightmare.  I asked why they had included GAP insurance in the price when I never requested it and was told that's the smart thing to do.  I already have GAP insurance through my insurance company and am not paying twice.  When I explained this, I was told that their insurance is the best and I would be making a stupid decision by not purchasing it.  Rather than speaking in a professional and friendly manner, he got upset that I refused to pay for the insurance.  We were pleased with our sales rep until he was caught in a few lies and blamed others for providing misinformation.  We were also told that he was instructed to tell us that Velosters are not made in electrolyte or vitamin c.  My husband called a dealer in Chicago and found that they had an Electrolyte Veloster, but O'Brien told us they were lying even though it was on their website and we were told by the rep over the phone.  My husband was told if he wants a Veloster, he has to buy the one off the lot (the one with all the issues) because they can't do dealer trades on Velosters.  Fun fact: The Veloster we replaced the faulty one with was a dealer trade.  Another fun fact: They now have the mythological Electrolyte Veloster that is \"not in production\" as well as a Vitamin C one.  We were told they would never see those again.  \n\nThrough this ordeal, we were informed on numerous occasions that O'Brien has done nothing but do their best to help us.  It never felt that way.  We were yelled at by Brian, the sales manager when we made complaints on the faulty Veloster.  Not only did he raise his voice, he threw his hands in the air, rolled his eyes, yelling \"Oh my God!\" when he were discussing trading in the faulty car.  We spoke to Jim Turner, the owner, because of Brian's behavior.  He never once apologized for how things were handled and how Brian behaved, but he did tell me that Brian went through so much work to keep us happy and he could understand why Brian would get so bent out of shape.  That, to me, is not customer service.  Of the 7 new cars I have purchased, this is by far the worst experience I've had and refuse to use O'Brien for any future purchases.

SOLUTION: 1 star

PROBLEM: I was expecting a LOT more, especially for $115 per seat.  Like others, I'll admit that I've seen the REAL show and that's the gold standard.  Unlike others, one of my main complaints was that the songs were SLOW, not sped up.  All syncopation was removed and it sounded like a pretty good college level (not FA majors) show.  The theater itself is very nice.  The size allows any seat to be quite good.  The chandelier effects and all the sets are really great - but they don't sing.  The pyro is just too much.  I saw many people covering their eyes - myself included.  Leave that shock and awe stuff to the Mirage across the street.  If you really like Phantom and have ever heard or seen it I would just wait for it to play at Theater of the Stars or something similar.  The Venetian production is just lacking.  Also, it would be nice if people understood that standing ovations are to be reserved for knock-your-socks-off greatness, not every performance not matter how mediocre.

SOLUTION: 2 stars

PROBLEM: This place was OK they have a wide range of desserts but the food was lacking. I felt like they didn't offer a variety like most buffets do. The food was very very mediocre nothing special standing out. They had food there that you could find everywhere else.\n\nHowever the dessert was heavenly, there are huge chocolate covered strawberries and other desserts that are ascetically pleasing and also delicious.

SOLUTION:
3 stars

