Kate: Help me!
Kate: My computer has crashed
Kate: I can't do anything and I have unsaved project which I don't want to loose
Kate: I don't wanna restart it,
Bill: Easy. Firstly let's make cad
Kate: What?
Bill: Press CTRL, ALT and DELETE at the same time
Kate: Task manager came up
Bill: See what application has "not responding" clause
Kate: Microsoft Word
Bill: Find option to close word in the task manager.
Bill: If it won't help you can keep shutting all opened apps
Bill: If app won't close try to switch column to processes and shut down process correspodning with app. 
Bill: For example word is WINWORD.exe - you have description to the right.
Kate: Ok. It works. 
Bill: great!
Bill: Remember to save your projects regularly.
Kate: Thank you :*
Kate's computer has crashed. Kate is afraid she might lose an unsaved project. Bill tells her to use task manager. It turns out that Microsoft Word is not responding. Bill tells Kate to shut down Word. It works.

Alex: Good afternoon. There's a problem with my credit card.
Steven: Good morning. Could you tell me briefly what the problem is?
Alex: I can see on my balance slip that there's a charge I didn't make.
Steven: What is it for?
Alex: For a birthday cake.
Steven: How much is it?
Alex: 15 GBP. But I did not buy it
Steven: Did you let anyone use your card last week?
Alex: No
Steven: All right, I've made note of that in our system and we'll contact you to set things straight within 7 days.
Alex: Thank you. Will it burden my account until then?
Steven: I'm afraid it will. But I hope everything will be resolved to your satisfaction.
Alex: I hope so too.
Steven: Is there anything else I can help you with?
Alex: No. Thank you.
Steven: Thank you for contacting us and using our mobile services. Have a good day!
Alex has a problem with his credit card. There is a charge on the balance slip that he did not make. It is £15 for a birthday cake that Alex didn't buy. Steven promises to solve the problem within 7 days.

Tom: where are you?
Pitt: still at the supermarket, an enormous queue here
Benny: But we've everything!
Tom: very good

Pitt and Benny are standing in an enormous queue in the supermarket.