You are given a review about a place. You need to provide a rating from "1 star" to "5 stars" for this place.

I would have given this place a higher rating has it not been for a snaffo on my second to last night here. One of my guests had been worn out from a afternoon of walking the hot Strip and brunching and decided to return to Polo Towers while we rode the roller coaster at NY NY. Upon finishing with the ride we arrived back at the Polo Towers to find out elevator key did not work. We walked to the constantly bustling front desk to inquire about the problem. They informed me we had been checked out as our reservation was only until Sunday. Now I have stayed in TONS of hotels and never made this mistake, but I am human, and they encouraged me to go check with expedia in the business center. 30 minutes later (an hour and half since my friend had been waiting for us in the lobby) I produce the paperwork from expedia saying that indeed our checkout wasn't until the 11th. Of course that wasn't good enough they had us sit in  the lobby for another 20 min while they contacted expedia before I had to approach the desk again. This time she says, without explanation, I'm issuing your keys now, by this point I'm pretty irritated as over an hour of my time has been wasted. Nothing was offered for my wasted time, and their error, other than a meek I'm sorry. Other than that we had to routinely request housekeeping services if they didn't enter our room during the first sweep. (most hotels have their staff make another sweep if the privacy sign is on the door.) This was annoying to deal with. Otherwise we had a SUPER competitive rate I think we paid $435 including taxes for 4 nights in a BEAUTIFUL classically decorated 1 bedroom suite complete with full size stove, fridge, microwave, a booming stereo system, ipod deck, two dvd/vcs's two flat screen tv's a double vanity bathroom, balcony, and all accoutrements. No complaints with any of that equipment. The busy lobby always had a nice scent (random I know) and soothing piano playing and water features. Keycard elevator access gave us peace of mind. The mini convenience store on site was actually fairly priced (for Vegas) and the staff super friendly. Business center had free printing and in room wireless internet was available for $13.95 for 3 nights which I found reasonable (should be free!) Check-out took less than 1 minute and the tucked away location on the Strip can't be beat, never had problems grabbing a cab or walking to any of the nearby properties. Would stay again but only if I got an equally great rate. Planet Hollywood Towers next door looked great and similar, if geared more to the younger, and hip guests we were :-) Of fitness center is $8 per person per day if you chose to use it what a rip off! I didn't get bothered to buy (firmly informed them my parents already own at Daily Management Resorts and they backed off) However, they did get us front of the line, no cover access to XS at Encore which couldn't be beat!
3 stars

Had the green chili mac n cheese with carnitas and it was Amazing! I like my food a little spicy and it lacked spice but overall was great. after adding some hot sauce, it was perfect. Perhaps adding a sharper cheese and more chili would have been good?\nMy boyfriend had the Cubano sandwich which he loved but he thought the portion size was a little small. \nThe beer was great! Really good beer selection\n\nThe gentleman we had waiting our table was great. He was very friendly and helpful.\n\nOne downside was the organization level seemed to be on the lower side (I'm attributing this to being that they are still new). It did take awhile to get our waiter. There seemed to be a lack of flow, and dead space in the front of the restaurant.  \n\nOverall the restaurant was good and I think the place has potential to be a favorite and staple in Arizona.
5 stars

They had the worst service ever and it is simply just a disgusting place to be. First we check-in and the room smells like someone took a dump on the bed. We get a different room but they don't give us the keys. It takes them 40 minutes to send the security officer to open the door. We called down to get our keys sent to us, an hour passes by and they still haven't sent them. So we call again and 30 min later they are still not there. So we call one last time and the keys finally came up the 4th time within 30 minutes. Call me spoiled or not, I will never stay in a hotel ever again that is less than 4 stars.... That hotel and that visit to vegas was my worst trip yet!

1 star

