Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

This is about the fourth time we stayed at the Allegro. The previous times, I have nothing but good to say about the Allegro. But my reaction has soured on this place. We have stayed here the past few years on the first weekend in December as a kick off to the holiday season and our shopping. From the very start, this year was a disappointment. I had checked the deals on a number of sites before calling the Allegro. I was quoted one price (higher than what was on line), when I mentioned this, I was told I could have the lower price. At check in, the desk was nice but not friendly. We discovered that our room was not as good as in the past (punishment for asking for a lower price?) The closet had no hangers, we had no place to put our suitcase. No one mentioned the wine reception in the evening. On the second day, we discovered that even our bath mat for the shower was missing. It took two phone calls and almost two hours to get a new one. I wrote the management following our stay. I have yet to receive a reply. Needless to say we will be looking elsewhere when we go into the city the next time. I would advise others to do the same.

negative

We booked at another hotel a block away and spent a unhappy night. We walked over to the Talbott and the courtiest staff showed us a room and we booked the rest of our stay. The room was very attractive and well furnished with double sinks in the bathroom. The tub is large and the shower a pleasure. The location was quiet as requested. The staff was always cheerful and very helpful. Tim and Stephanie provide excellent concierge services! The breakfast at the Basil Cafe is a great way to start the day. We travel a lot and appreciate the ambiance of a good hotel. I would highly recommend the Talbott for your stay. 

positive

The best service!!! The staff here was incredible. You never had to lift a finger. The room was huge as hotel rooms go. The view was phenomenal. Location great. What a great weekend. We did stop for a drink at the Palm Restaurant and unfortunately, it closes at 11 p.m. Too bad!!! The Lobby Lounge is open later but drinks costs twice as much as the bar at the Palm. 


positive

