Given a hotel review and the corresponding polarity of review (i.e., Negative or Positive) identify if the polarity is correct. Write 'true' if it's correct, 'false' otherwise.
Q: Review: Very disapointed in the service and quality of this hotel. I travel quite frequently to chicago and have never had this happen at any other 4 star hotel. I reserved a king bed. At checkin I was informed they were out of kings and basically offered no type of compensation or upgrade. When i arrived at the room the air conditioner door was open and rattled all night. The TV did not work. Had to call for service. The following day returned from work at 6pm and found the room had not even been serviced. Stay somewhere else.
Polarity: Negative
A: 
true