Is the following review positive or negative?

The people who run this restaurant and the store next door are wonderfully nice but the food at the restaurant leaves something to be desired.  I have tried it three times (I really like the family who runs it) and it is just too inconsistent and never great.  And like many others have said, the service can be slow and I get the feeling they don't take running a restaurant very seriously.  I am afraid of what the kitchen might look like.  I've never gotten ill or anything but the restaurant is so half-assed.   It really is a shame because this part of town really NEEDS a great middle eastern restaurant.  If you want great Greek (gyros and shawarma), try the place next to Best Buy that faces Lowes there on Thunderbird and the i-17.  They are consistently wonderful.
negative