In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[Q]: customer: Hi, Joshua Green here. 
 agent: Hello, how can I help you today? 
 customer: I am planning to book a flight in the afternoon time on 6th of Sept to reach Seattle, so please help me in booking a normal-cost flight. 
 agent: Sure, may I know your source and destination airport codes? 
 customer: Sure, my source and destination airport codes are DCA - SEA. 
 agent: May I know your return date? 
 customer: Sure, I intend to return on 8th of Sept. 
 agent: Do you need halt in between your journey? 
 customer: Yes, I prefer it. 
 agent: Ok, please wait for a moment. 
 customer: Sure. 
 agent: Sorry, there are no flights found with your given dates. 
 customer: No worries, thank you for informing me. 
 agent: Thank you for opting us.
[A]: no_flight


[Q]: customer: Hello. 
 agent: Hello. How may I aid you today? 
 customer: My name is Robert Scott, please book me a plane ticket from BOS to OAK. 
 agent: Sure, I will help you with booking, please share your travelling dates? 
 customer: Sure, my travelling dates are from 10/23 to 10/25. 
 agent: There is a flight in UA airline with connection 1 as per your details, can I proceed to booking? 
 customer: I need 0 connected flight. 
 agent: Sorry, no flights as per your details. 
 customer: It's ok, thank you for the information. 
 agent: You are welcome. Thank you for reaching us.
[A]: no_flight


[Q]: customer: Hello. 
 agent: Hello, how may I assist you today? 
 customer: Edward Young here. I would like to change my recent reservation, can you help me? 
 agent: Ok, let me check with your existing reservation for a moment. 
 customer: Sure. 
 agent: Thank you for waiting. 
 customer: It's ok. 
 agent: I'm so sorry to inform you, there is no reservation found by your name in our data base. 
 customer: That's fine, anyway thanks for your help and valuable information. 
 agent: Thank you for approaching our agency.
[A]:
no_reservation


