Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

The Omni Chicago Hotel is one of the most beautiful hotels I have ever had the oppertunity to visit. Not only are the desk clerks very helpful, but you feel like a celebrity when you visit. The workout room is great with lots of room so you do not feel cramp. They also have a great indoor pool and a spa. It also comes with 2 sundecks to get a nice tan. If you need a vacation, this is the place to stay.

positive

I arrived to find that my room was not ready, despite it being past the 3pm check in time. I was not offered any compensation for this, or any real apology, just shunted off to the side to wait it out. This took a good hour and a half, during which time I was needing to be reading for a meeting. Again, no apologies, just my card. The room was adequately clean (it had better be...) though sparsely furnished for the price. It did not feel very welcoming and the decoration was reminiscent of bad nights spent in hot, south coastal motels. I encountered several problems with on site amenities, both in room and out. Some staff tried to be helpful on occasion but were rarely able to make headway, even when I complained on the third night about rowdy neighbors. It seemed as if where there was not apathy or cluelessness there was barely concealed surliness. After the abysmal (lack of) service at the hotel bar I elected to eat out every other night (I declined to try the room service, unimpressed with every other offering so far). I would not use this hotel for my business or personal trips.

negative

After a recent stay at the Talbott Hotel in Chicago, I left the city with an empty pocket book. I had booked a package deal online and although the service was absolutely terrific, i didn't realize some of the amenities i was paying for included personalized key cards and room service menus. I could have done with out my room key having my name printed across it as well as the menu. When did my name printed on things become an extra amenity that cost so much money? I basically felt overcharged for the so called 'extras' included in the package i purchased. One other thing, the traffic was pretty horrible and checking in seems like it could have somehow been made simpler.


negative

