Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

My husband and I stayed here at the Hard Rock Hotel in Chicago a few months back. I wasn't particularly impressed with their customer service. When we arrived to check in, the front desk clerk was quite rude and unfriendly. She was short with me when I asked her about the city's attractions and things to do. Our room wasn't all that great either. It was rather small and had a weird smell to it. I won't be staying here again.

negative

I had a great time here! It is centerally located in Chicago so walking around is so easy and pleasent. The staff was amazing and very helpful! Parking was a bit steep, but to be expected. The room was very nice and the bed and linens were very confortable. The yoga mat rental was wonderful as well! Wonderful and relaxing experience overall. 

positive

My daughter and I were in Chicago for one night after having attended a three-day conference elsewhere in Illinois. We were only in Chicago on our way home. We didn't know where to stay in Chicago, but booked one night at the Sheraton Chicago Hotel and Towers based on their ad in the Chicago Visitors Guide. We're glad we did! We enjoyed our stay very much. Our room was very comfortable and well appointed and had a wonderful view of the city. That's what we wanted--a great view, and we got it. Also, the hotel is within walking distance of many attractions and is accessible from the bus stop (we took the train and bus from the airport into the city and it wasn't bad--saved us a lot of money). The elevators to our room were fast and quick and there was one always available. We found the front desk staff to be friendly and accommodating. The only downside for us is that we had only booked one night in Chicago. We wish we could have stayed there at the Sheraton for at least another night. We would definitely stay there again. 


positive

