TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: `book`: Make a new reservation, `cancel`: Cancel an existing reservation, `no_flight`: No flight found for the customer's preference, `no_reservation`: No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello,. 
 agent: Hello. 
 customer: I am Kenneth Harris. 
 agent:  How can I help you? 
 customer: I want to change my existing reservation due to some issues, can you please help me with that? 
 agent: OK, please wait I will revert you. 
 customer: Ok. 
 agent:  Sorry, no reservation was found on your name. 
 customer: Ok, no issues. 
 agent:  Thank you for availing us. 
 customer: Thanks for your information.

SOLUTION: no_reservation

PROBLEM: customer: Hello. 
 agent: Hello, how can I aid you today? 
 customer: Can you please help me to book a flight from BOS to SFO? 
 agent: Please provide your trip dates. 
 customer: Sure, I want to travel on Apr 13 and need to return on Apr 15. 
 agent: Do you need any connection limit? 
 customer: I need a flight with single connection. 
 agent: Is there any other specifications? 
 customer: My depart time must be in the evening. 
 agent: May I know your name? 
 customer: I am Virginia Parker. 
 agent: There are no flights available on your routes. 
 customer: Ok, not an issue. Thank you for checking. 
 agent: Thank you for choosing us.

SOLUTION: no_flight

PROBLEM: customer: Hello. 
 agent: Hello. 
 customer: Larry Allen here. 
 agent: How may I assist you? 
 customer: I want to travel from SEA to LAX for my business trip, can you please help me out with booking of a flight ticket on those locations? 
 agent: May I know your travelling dates please? 
 customer: Sure, I am planning to move on 11/07 and please book my return ticket also on 11/09. 
 agent: Ok, please wait for a moment. 
 customer: Sure. 
 agent: Flight-1007 is available for you with 1 connection at the price of 100, can I proceed with booking? 
 customer: That's fine for me to travel, you can proceed with booking. 
 agent: Your booking is done. 
 customer: Thank you for your help in booking of my ticket. 
 agent: Thank you for choosing us. 
 customer: Welcome.

SOLUTION:
book

