TASK DEFINITION: You are provided with a user review of a restaurant. Your task is to classify the given review into two categories: 1) positive, and 2) negative based on its content.
PROBLEM: Stayed there for business the other day. Checked in Sunday night at the tail end of ACL. The staff was very attentive, and helpful. I use to live, and work in Hostels in different parts of the world, and in the U.S., and the Firehouse is a damn good one. The lounge on the first floor is a great little Austin haunt full of that famous Austin uniqueness that facilitates great adventures. The prices are really good considering the location, and the selection is also above average. Bathrooms very clean, and common areas are not neglected. People staying there are nice, and no donkeys that I could I see. A place that I will be going to again. Didn't wake up for the free breakfast, but I'm sure I'm not the first. Smelled good though.

SOLUTION: positive

PROBLEM: The beef!  I am dropping five stars on this place simply because of the beef (and late hours).  Their roast beef is nice and tender and comes on a crisp and delicious onion roll if you order the big one.  You should go order one right now, as a matter of fact.Also, everything tends to close pretty early in Massachusetts.  Except for Simard's.  They will feed you into the wee hours of the morning.

SOLUTION: positive

PROBLEM: I went here for a birthday, had one of my worst experiences at a restaurant, and joined Yelp just to write this review.I went with my girlfriend for dinner during mid-week and found the place doing decent, though not busy, so we were at least seated promptly. Everything went downhill from there.We started with steamers and I had a large baked stuffed lobster. Both were tough and practically inedible, with the meat inside the lobster practically welded to the inside of the shell. With the waiter not showing up to deliver the food and not checking on us as my date finished her lobster roll (she approved of that at least) and I sat incredulous, I had to wait until he showed up with the check before I could get him to have the manager to come over. I explained the situation and showed the barely touched lobster to said manager, who tsked tsked sympathetically before offering to give us a free drink or desert! We went back and forth for at least 5 minutes before he agreed to take it off the bill. Still furious when I think about this now. Do not waste your time at this location. The one in Boston proper may be better, but I'd say just go to Legal Seafood or, better yet, Atlantic Fish (both a block away from the Boston location).

SOLUTION:
negative

