Ques:Apologizing is both an Art and a Science. The Art lies in the manner in which the apology is delivered while the Science is the recipe that forms the apology itself. A proper apology should always include several ingredients. Now let's take a closer look at these ingredients. Give a detailed account of the offense, and make sure both you and the other person are talking about the same thing. Whether you make it in secret or public doesn't matter, but your apology should be focused on the particular event. Next, by acknowledging the hurt or damage done, you are making the recipient   begin to sense that you understand the situation. It is important to rebuild your relationship because it makes them feel their anger is understandable. Don't try to defend yourself by offering any excuses, which is important to let them know that you understand the event and you actions do cause them harm. The apology is all about THEM and how they feel. It doesn't matter if the actions were intentional or not, the end result is the same and that is what needs to be focused on when learning how to say, "I'm sorry". Give a sincere statement of regret such as "I apologize" or "I'm sorry". Above all, tell them it won't happen again. After all, there is no value in apologizing for something that you will do again and again. Finally, asking for forgiveness at the end of the apology gives the power back to the recipient. It tells them, that you have done all that you can do by apologizing and providing whatever form of restitution you can. The next move is up to them. By including all these ingredients and applying them to your situation, you will know exactly how to say "I'm sorry" next time you need to. The passage mainly tells readers   _  . A) the importance of apologizing B) the process of apologizing C) how to apologize effectively D) how to repair a broken friendship

Ans:C
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Ques:In many businesses, computers have largely replaced paperwork, because they are fast, flexible, and do not make mistakes. As one banker said, "Unlike humans, computers never have a bad day." And they are honest. Many banks advertise that their transactions are "untouched by human hands" and therefore safe from human temptation. Obviously, computers have no reason to steal money. But they also have no conscience, and the growing number of computer crimes shows they can be used to steal. Computer criminals don't use guns. And even they are caught, it is hard to punish them because there are no witnesses and often no evidence. A computer cannot remember who used it: it simply does what it is told. The head teller at a New York City Bank used a computer to steal more than one and a half billion dollars in just four years. No one noticed this theft because he moved the money from one account to another. Each time a customer he had robbed questioned the balance in his account, the teller claimed a computer error, then replaced the missing money from someone else's account. This man was caught only because he was a gambler. When the police broke up an illegal gambling operation, his name was in the records. Some employees use the computer's power to get revenge on employers they consider unfair. Recently, a large insurance company fired its computer-tape librarian for reasons that involved her personal rather than her professional life. She was given thirty days' notice. In those thirty days, she erased all the company's computerized records. Most computer criminals have been minor employees. Now police wonder if this is "the tip of the iceberg". As one official says, "I have the feeling that there is more crime out there than we are catching. What we are seeing now is all so poorly done. I wonder what the real experts are doing--the ones who really know how a computer works." Which feature of computers makes computer theft possible? A) They are fast, flexible and accurate. B) They usually function normally. C) They have no sense of what is right or wrong. D) They are honest and have no reason to steal money.

Ans:C
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Ques:As is known to all, color1s appear in every language to express people's feeling and thoughts.Then, what is the situation in American English? Red is a hot color1.Americans may say they are red hot about something unfair.They are red hot when they are very angry about something.The small hot-tasting peppers found in many Mexican foods are called red hot for their color1 and their fiery taste.Fast loud music is popular with many people.They may say the music is red hot, especially the kind called Dixieland Jazz. Pink is a lighter kind of red.People sometimes say they are in the pink when they are in good health.The expression was first used in America at the beginning of the twentieth century.It comes from the fact that many babies are born with nice pink skin that shows that they are in good health. The color1 black is often used in expressions.People describe a day on which everything goes wrong as a black day.People or things on a blacklist are connected with things illegal now.But at one time, some businesses refused to employ people who were on a blacklist for belonging to unpopular organizations. The color1 green is natural for trees and grass.But it is an unnatural color1 for humans.A person who has a sick feeling in his stomach may say he feels a little green.A passenger on a boat who is feeling very sick from high waves may look very green. Sometimes a person may be upset because he does not have something as nice as a friend has.That person may say he is green with envy.Some people are green with envy because a friend has more dollars or greenbacks.Dollars are called greenbacks because green is the color1 of the back side of the paper money. In the writer's eyes, what is related to a black day? A) Being sent a beautiful gift. B) Passing a very difficult test. C) Failing in an important interview. D) Being invited to an exciting party.

Ans:C
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Ques:More students than ever before are taking a gap-year  before going to university.It used to be called the "year off" between school and university.The gap-year phenomenon originated  with the months left over to Oxbridge applicants between entrance exams in November and the start of the next academic year. This year, 25,310 students who have accepted places in higher education institutions have put off their entry until next year, according to statistics on university entrance provided by University and College Admissions Serbice(UCAS). That is a record 14.7% increase in the number of students taking a gap year. Tony Higgins from UCAS  said that the statistics are good news for everyone in higher education. "Students who take a well-planned year out are more likely to be stisfied with, and complete, their chosen course. Students who take a gap year are often more mature and responsible," he said. But not everyone is happy. Owain James, the president of the National Union of Students(NUS), argued that the increase is evidence of student hadship - young people are being forced into earning money before finishing their education. "New students are now aware that they are likely to leave university up to PS15,000 in debt. It is not surprising that more and More students are taking a gap year to earn money to support their study for the degree.NUS statistics show that over 40% of students are forced to work during  term time and the figure increases to 90% during vacation periods,"he said. According to Tony Higgins, students taking a gap year  _  . A) are better prepared for college studies B) know a lot more about their future jobs C) are more likely to leave university in debt D) have a better chance to enter top universities

Ans:
A
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