Given a hotel review and the corresponding polarity of review (i.e., Negative or Positive) identify if the polarity is correct. Write 'true' if it's correct, 'false' otherwise.

Review: I haven't stayed all that much with Hyatt and I'm not sure if I will be going back anytime soon. The staff was very professional and helpful. Our room was close to being 4 stars; however, fell a little short. It really is time for a remodel of the bathroom. The toilet was of an older and flawed design where you had to close the lid to flush. I'm not a germ freak or anything; however, I really don't want to have to constantly have to touch anything on a toilet if I don't have to. The hotel was fully booked with a teen convention (FCCLA) and unfortunately for anyone else we all suffered for it. The noise at night from every direction. The only way to describe it was as if every room around us was having a slumber party. Coming back from dinner one night it took twenty minutes for us to get to our room due to the traffic. With little to no supervision the kids would cut in line to get on the elevators or they would jump floors not to mention having teens going floor to floor to visit with one another, absolutely ridiculous. The lobby of the Hyatt at night was a complete Zoo. During our second night I finally had enough and called to complain only to be told the Hotel was fully aware of the situation and that there really wasn't anything they could do. ...read more
Polarity: Negative
true

Review: Stayed at the Fitzpatrick as a result of all of the glowing reviews on TripAdvisor and to avoid the normal corporate hotel. Good location but the room was dirty, and not just from the last housekeeping. It was dingy: a place where you needed the slippers they provided. And this was a suite. Also, the refrigerator was caked with ice and didn't work. Furthermore, because my travel agent had mixed up the dates I was to travel, I showed up a day late. The hotel said it wasn't a problem and that I wouldn't be charged for the no-show the night before. I had my travel desk verify this with the hotel management the same day. Then the Fitzpatrick charged me for both nights and refused to reverse the charges after many attempts to resolve. Neither I nor my corporate travel desk will use the Fitzpatrick again. Two dots only because it's in a good location and because the lobby was clean. I'm generally easy to please and slow to complain but this was bad.
Polarity: Positive
false

Review: Rude, rude, rude! We stayed here on July 4th weekend. We drove from Michigan, we called customer service to get directions from I-95 w/c is a major highway to Chicago-- calling them from a cellphone, telling them we're in a middle of a storm and that we're lost....we were put on hold, forwarded to another person who did not know how to get to the hotel and we were on hold again. Giving up we decided to just exit the highway and try our luck at a 7-11 store. When we finally arrived at the hotel at 2 am no one was there to take care of our car so we looked for parking ourselves. Checking in we were not greeted by anyone, even the receptionist did not greet us!! no welcome to the knickerbocker, nothing! The man at the reception was rude, which makes me think what kind of customer service training this hotel has. The guy could not find our reservation and he seemed frustrated that we are checking-in at 2 am!! Well if they were able to give us directions maybe we would have been there 2 hours earlier. The room is not even spectacular, very small, probably a little bigger than a walk-in closet. Stay here at your own risk.
Polarity: Negative

true

