Given a hotel review and the corresponding polarity of review (i.e., Negative or Positive) identify if the polarity is correct. Write 'true' if it's correct, 'false' otherwise.

Review: When I first looked at the Hotel Monaco Chicago - a Kimpton Hotel's website, the hotel looked very pleasing and a great place for me to stay during my visit to Chicago. The problems began when I called to make a reservation. The woman who answered was very rude, to say the least. I had a few questions about the spa services. She rushed through what sounded like she was reading through a brochure. I decided that I shouldn't let one person ruin my experience with the hotel so I made a reservation and soon I was in Chicago. The front desk service was very pleasant when I arrived, and the room seemed clean, other than the mysterious stain on my bedsheets. I got dressed up and went down to the bar area for a drink and appetizers. It took over thirty minutes for any worker to approach me for an order. Yet two other parties that walked in after me were served right away. I was baffled considering I was dressed nice and in a fairly good mood considering it was my first trip to Chicago. Needless to say I will not be staying at this hotel again.
Polarity: Positive
false

Review: I gave the Conrad a second try at impressing me and it failed miserably. The hotel will not honor room requests. I expressed this was for a special occasion and would love a room with a view on my reservation. I got there and my 'view' was of the adjacent office building windows. I didn't pay nearly $400 a night for that. I called down and the manager was absolutely rude. "That would've required you to pay at least $40 more.." Rude. Lots and lots of mistakes happened. Requested pillows were never sent up, the television sound was not functioning (i.e. NO sound), when telling the manager of the problems he was horribly condescending and cared very little. I've had better service at a Hampon Inn! When they screwed up our breakfast vouchers I had to physically go down and question it.. they said "we will send them right up".. No, that never happened. Absolutely ridiculous. The bathroom has always been nice, and the room had been renovated since I was there last year (thank the lord!)... It had a nice ambiance to it. The bed was quite nice as well. The valet guys were fantastic, probably the nicest men within that entire hotel. Also the bellman, and housekeepers were wonderfully sweet and always said "hi" or "hope you have a wonderful day".. I appreciated that. Perhaps the management team needs to go back to training school to learn about customer service. Breakfast at the Conrad restaurant is to be avoided completely. The service was abysmally inept, and not to mention slow. We had two different watresses and it took upward of 15 minutes just to get our juice. They looked like they hated their jobs, and treated us with the same attitude. We were never checked on after the food came. The food is overpriced and the quality is severely lacking. I got a continental breakfast and it included a muffin (burnt), a small croissant, and a tiny cinnamon roll. 14 dollars for that. Laughable. Or if you choose, for 14 dollars you can get some toast and juice! Spare yourself and choose to eat elsewhere where you can get an actual tasty meal for your money. Overall, the managers need to learn what customer service means, and how to bend over backwards for a customer. Otherwise your business will crumble. And the Conrad has crumbled for me. I spent way too much money on terrible service. I've already sent my opinions to Hilton headquarters. I'll be looking at other hotels the next time im in Chicago.
Polarity: Negative
true

Review: My wife and I stayed for 2 nights and loved it. Our stay was booked for us by Virgin Atlantic when we booked our flights from London to Chicago. We were not quite sure what to expect but were reassured by the Hilton brand name. In the event we found that the airline knew what they were doing when they suggested this hotel. On arrrival we got a warm welcome and the check in was quick and efficient. The interior of the hotel is spectacular and looks like has been refurbished to reflect the decor as it would have been when it was built. The room we were given was a good size with 1 Queen bed which was particularly comfortable. The hotel is conveniently located with restaurants nearby. The first night we ate at the hotel's own gourmet restaurant (The Lockwood) which did not disappoint. The breakfasts are also served in this restaurant. We had the buffet both mornings and these were good value for the quality offered. Generally we found the service in this hotel good and the staff very helpful. A nice touch was that when we checked out of the hotel to go to our next destination the car we had booked to pick us up was a few minutes late arriving. A member of staff supervising the doormen saw us looking a bit lost and came over to assist us find the car when it did arrive. Overall I would thoroughly recommend this hotel for both business and leisure stays for both quality and value for money. 
Polarity: Positive

true

