It will come as no surprise to those working in the UK’s higher education (HE) sector that universities are currently suffused with anxiety. The University and College Union (UCU) has recently been in dispute with employers over proposed changes to the USS pension scheme, and the most sustained period of industrial action in the sector’s history has highlighted the fears staff have for the security of their futures post-retirement. Such unprecedented strike action needs to be situated within the wider context of a public sector undergoing transformation: while the concept remains contested, the influence of “neoliberal” ideas on universities can most clearly be seen in Success as a Knowledge Economy – the government white paper that preceded the 2017 Higher Education and Research Act – which states: “Competition between providers in any market incentivises them to raise their game, offering consumers a greater choice of more innovative and better quality products and services at lower cost. Higher education is no exception.” Yet what might “raising our game” mean for academic staff? The university has been described as an “anxiety machine”: the creeping marketisation of the sector along with pressure to recruit students (now “consumers”), increasing managerialism, and the implementation of processes of audit – such as the REF and TEF – to evaluate performance have arguably contributed to a progressively anxious landscape in which to labour. In 2016/17, 34% of academic staff were employed on fixed-term contracts – a figure likely to be disputed by the UCU, since in 2016 it estimated the extent of casualisation in the sector to be closer to 54% once atypical contracts had been taken into consideration. In addition to pressures facing many staff in universities – such as time-management, meeting growing employer expectations, and the evaluation of performance – “casualised” contracts present particular challenges for those facing employment uncertainty: in a material sense, this can be a case of keeping up with... When do people often suffer anxiety?  A. while working in the UK's higher education sector  B. while working from home  C. not enough information  D. while working on jobs they are passionate about
A

Luckily I was not the target or victim of this road rage, but I was a first hand witness. Back in the mid 1990s when I worked in Southern California, I was returning from lunch one day with a coworker when we noticed two pickup trucks driving erratically. This was on Valley View Blvd in Cerritos which is a large roadway divided (by a large, planted median strip) with 3 lanes on either side. One truck seemed to be chasing the other when suddenly the lead truck made a quick U-turn and was followed by the second truck. But the second truck came to stop just after making the turn. This was when the driver of that truck got out, walked to the front of his vehicle, raised his arm holding a semi-automatic handgun, paused, and then fired a single shot. At this point, I was parallel with the shooter’s truck and only about 50–60 feet from where he was standing. I remember my coworker exclaiming, “Oh sh*t! Did he just shoot at the something?!” I floored my accelerator and sped off to my workplace which was about a 1/2 mile down Valley View Blvd. I parked and my coworker and I got into the building as quickly as we could. While he started telling our other coworkers about what we had just witnessed, I ran to my desk, called 911, and reported the shooting. The dispatcher kept me on the line after my initial report and then transferred me to a detective in order to take down my information. As it turns out, my information and the fact that I called 911 immediately resulted in the arrest of the shooter. I was later asked to testify in court which resulted in the shooters conviction. I lived in Southern California for 10 years and now I drive a commercial truck several days a week so I have PLENTY of other “road rage stories”, but this is still the craziest one. How long did it take the author to reach his workplace after seeing the shooting?  A. Two minutes  B. not enough information  C. Thirty minutes  D. One hour
A

With the growth of the Internet and the ease of publishing content, more and more creative minds are coming online to share videos, music, software, products, services, opinions, and more. While the technology has empowered a generation to build new audiences and share interesting things, an unfortunate side-effect has been a culture in which some consumers of this content have provided feedback in a form that is personalized, mean-spirited, disrespectful, and in some cases, malicious. We have all seen it…the trolls, the haters, the comment boxes filled with venom and vitriol, typically pointed at people just trying to do good and interesting things. Unfortunately, this conduct can be jarring for many people, with some going as far to give up sharing their creative endeavours so as not to deal with the “wrath of the Internet”. As some of you will know, this has been bothering me for a while now. While there is no silver bullet for solving these issues, one thing I have learned over the years is how to put negative, anti-social, and non-constructive comments and feedback into perspective. To help others with this I have written a free book called Dealing With Disrespect. Dealing With Disrespect is a short, simple to read, free book that provides a straight-forward guide for handling this kind of challenging feedback, picking out the legitimate criticism to learn from, and how to not just ignore the haters, but how to manage them. The book helps put all communication, whether on or offline, into perspective and helps you to become a better communicator yourself. My goal with the book is that when someone reads something anti-social that demotivates them, a friend can recommend ‘Dealing With Disrespect’ as something that can help put things in perspective. What happened before the book Dealing With Disrespect was written?  A. the Internet trolls, the haters, the comment boxes filled with venom  B. publishing content  C. the new generation of technology  D. not enough information

A