Write the right answer to the question based on the context passage.

Q: Some years ago a woman on our staff came into my office to, basically, tell me off and complain to me about others and about myself.
This woman had not been very supportive of me in my role ever since I began working there. I couldn't figure out if she was arrogant or lacking in self esteem.
During this meeting / confrontation, she told me, in no uncertain terms, just what she didn't like about some recent decisions I had made. I listened to her speak for about 30 minutes. She, quite methodically, tore me apart.
Initially, I had planned to hear her out, make a few vague remarks, and send her on her way, thinking that maybe she just needed to be heard. But about 20 minutes into her harangue, I had a change of heart. I decided that, if she asked for a response for me, if she asked my advice, I was going to tell her exactly what I thought.
She did, in fact, ask me for a response.
I asked her if she was a happy person, and said that I suspected that she was not, as she came across as a bully and was acting like a horrible person.
She sat and looked at me, then burst into tears. I waited.
Looking up, she said, "Yes, you are correct. I am a horrible person. And I am miserable. What can I do?"
We spent some time discussing what she could do, and (even though I didn't want to take the time to do it) I asked her if she would like a mentor — me? She said that she would like such a thing.
This woman and I ended up becoming fairly, no, very good friends and she has been one of my strongest supporters. I didn't expect that. Question: Who had a change of heart?

A: The author
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Q: The night when she thought she would finally be a star, Maria Isabella du'l Cielo struggled to calm the trembling of her hands, reached over to cut the tether that tied her to the ground, and thought of that morning many years before when she'd first caught a glimpse of Lorenzo du Vicenzio ei Salvadore: tall, thick-browed and handsome, his eyes closed, oblivious to the cacophony of the accident waiting to occur around him.
Maria Isabella had just turned sixteen then, and each set of her padrinos had given her (along with the sequined brida du caballo, the dresses of rare tulle, organza, and seda, and the diadema floral du'l dama -- the requisite floral circlet of young womanhood) a purse filled with coins to spend on anything she wanted. And so she'd gone past the Calle du Leones (where sleek cats of various pedigrees sometimes allowed themselves to be purchased, though if so, only until they tired of their new owners), walked through the Avenida du'l Conquistadores (where the statues of the conquerors of Ciudad Meiora lined the entirety of the broad promenade) and made her way to the Encantu lu Caminata (that maze-like series of interconnected streets, each leading to some wonder or marvel for sale), where little musical conch shells from the islets near Palao'an could be found. Those she liked very much.
In the vicinity of the Plaza Emperyal, she saw a young man dressed in a coat embroidered with stars walk almost surely to his death. In that instant, Maria Isabella knew two things with the conviction reserved only for the very young: first, that she almost certainly loved this reckless man; and second, that if she simply stepped on a dog's tail -- the very dog watching the same scene unfold right next to her -- she could avert the man's seemingly senseless death. Question: Who was watching the man?

A: Maria
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Q: "Did you ever have one of those days," inquired Julia of her cat, Cecil, who lay in the crook of her arm and was pushing his head into the fingers of Julia's right hand, "when you think you've noticed something everyone else has missed?"
Cecil didn't respond directly, but instead rubbed the side of his cheeks against the spine of Gravity's Rainbow which Julia held lopsidedly in her left hand.
"Pynchon keeps bleating about the preterit, right?" Cecil, who began licking his paw and washing his face, did not respond. "-and the elect who are out to destroy them, but he's the one who's treating his characters savagely. I mean, how can you go off on God for malpractice when you treat your characters like you treat cockroaches?" Cecil looked at her for a moment, and resumed washing.
"OK, listen to this: 'Nobody ever said a day has to be juggled into any kind of sense at day's end.' I can see that. But I don't throw you against the wall and call the universe evil, do I?" Cecil snorted a tiny snort through his nostrils.
"But as far as making trying to make sense of everything... I can see that. That's why I wonder sometimes. Like about Uncle Justin," she continued, aware that Cecil was now standing, arching his back, and attempting to find a comfortable position on her stomach, "who was a science teacher for twenty-two years, who gave up everything, just because... you know..."
Julia shook her head and returned the book to its level reading elevation.
As a matter of interest, Cecil did not know, but was content enough to curl up again, feeling Julia's hand press against his fur, causing his throat to vibrate with greater volume. That is, until the book slipped and roundly thumped Cecil on the head. Question: Who did the book thump on the head?

A:
Cecil
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