Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

Let me give you an example: I stayed at the Hilton Chicago for my cousins wedding. The service was impeccable. Not only was the staff attentive, they were respectful and careful not to interrupt the guests or make themselves known when serving dinner. I had the chicken wellington and it was to die for! The chicken was perfect and moist but the pastry crust was flaky and crispy. They even had Pakistani dinner options for some of the guests. The amenities were great, and after an open bar the night before, the Mimosas and brunch buffet couldn't have been better! I would love to have my wedding there.
The answer to this example can be: positive
Here is why: Review writer likes the hotel. There are strong positive words like 'impeccable' and 'great'. Therefore it is classified as a positive review.

OK. solve this:
The Fairmont Chicago Millennium Park Hotel was supposed to be our romantic get away and it turned into a nightmare! When we got there our room wasn't done! We were not offered anything to do, drink or eat in the meantime and we had to wait well over the 20 minutes that they said it would be finished. The clerk at the front desk twas texting on her cell phone! How rude! We were totally on time and the manager said that they would take care of the issue and upgrade our room but it was not done. And after waiting that long for the room, can you believe it? There was a dirty towel in the bathroom. The television didn't work, we had to wait on a repair guy to fix it. Plus, the hotel failed to mention there was a convention that was going on and the spa was under repair. I'm so mad I'm writing the owners and letting them know! This really made me mad. We haven't taken a vacation in years and I was expecting the Fairmont to be luxurious and cater to our needs. Even the concierge snickered at my boots, so what, I like to wear Doc Martens! It makes me mad even thinking about the Fairmont. At least my time in Chicago was enjoyable even though our hotel was more than lame.

Answer:
negative