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It was a pleasant dining experience. The restaurant is located inside the Ritz-Carlton hotel. Unsurprisingly, this experience was fabulous. We ordered Beef Carpaccio to start with, followed by white truffles pasta, Rib-eye steak and finished with the traditional Italian dessert, Tiramisu. Everything that came to our table was great. The white truffles pasta was recommended by the restaurant manager, Sue....
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We had followed the review and rating to restaurant.
Service was so so although waitress trying very hard. Lack of training before sending to the ground.
Food? Very horrible! Risotto was like reheated. Pasta tasted like Chinese noodle. Wondering if the chef is from China. It's the worst Italia food ever had.
Table settings are very disturbing. And very difficult...
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Thank ella l

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Ravi K, Director Of Food and Beverage at Paletto Italian Restaurant, responded to this review

Dear ella l,
We appreciate you taking the valuable time to share your experience and valuable inputs for Paletto. We value each of our guests, and we are committed to creating memorable experience for each every one of them.
We would like to sincerely apologize for your unpleasant experiences. Please rest assured that I have already personally shared your comments...
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Just been to Paletto couple days ago and that place surprised me!! Being in China I was actually suspicious about Italian restaurant cause I thought it's gonna have a Chinese touch BUT as soon as I stepped in all my doubts disappeared! I got warmly welcomed with the whole team who are amazingly professional and all have hospitality feeling. I...
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I was very impressed with the food and the excellent staff and the chef. Especially Sue GAO, she give us very good suggest for menu!! I remember the lobster risotto and pizza is too good! A high cost effectiveness meal I can be in Shenzhen, but the price is good for 5 star hotels. I'm sure I'll be back in...
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I've been here for a business lunch! They have a great menu! With a good wine list! I've ordered pumpkin dumplings, and pinot noir amazing!! Very delicious and fresh! The service was great! And the environment as well!! The chef Stefano Nicodemo was very nice with us! The prices are in line with the restaurant and hotel standard!! Highly recommended.....

The restaurant is located on the second floor of the Ritz Carlton. There is and extensive menu of Italian specialties. The chef is from Rome. I had the lobster bisque for an appetizer, my wife had a scallop based appetizer. Both were perfectly prepared and very tasty. We both had the black squid ink risotto with prawn. Fabulous. Very large...
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2Thank jerry k

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Ravi K, Director of Food and Beverage at Paletto Italian Restaurant, responded to this review

Dear Jerry K,
Thank you very much for your five-star review.
I am happy to learn that you had a great dining experience at Paletto.
I have already shared your comment with Restaurant Operations Manager Ms. Sue Gao and Chef Stefano about the dishes and service.
We are looking forward to seeing you again, and are always ready to make...
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I have been eating at Paletto many times. Leaving in Shenzhen is one of my favorite venue for dinners during week ends with a group of friends. Chef Stefano Nicodemo inspires us every time with new creations, that makes me feel home. His and sommelier Dario's contagious smile give to this high cuisine experience a touch of friendly environment, that...
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1Thank cristiano_tomasso

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Ravi K, Director of Food and Beverage at Paletto Italian Restaurant, responded to this review

Dear cristiano_Tomasso,
Thank you very much for your five-star review.
I appreciate your taking the time to give us a nice comment on TripAdvisor. I have already shared your comment with Restaurant Manager Mr. Dario and Chef Stefano. We are most delighted to know that you always have a good dining experience at Paletto.
We are looking forward to seeing...
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Last Friday I had the opportunity to try the new dishes of the chef de cuisine stefano (fantastic taste and pure fine dining stile) Everything was just splendid. I have heard that their restaurant manager Dario is very well known for his knowledge in both wines and food. And trust me he fulfilled all expectations. Everything recommended was absolutely fantastic....
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1Thank Flowzn O

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Ravi K, Director of Food and Beverage at Paletto Italian Restaurant, responded to this review

Dear Flowzn O,
Thank you very much for your five-star review.
I appreciate your taking the time to give us a nice comment on TripAdvisor. I have already shared your comment with Restaurant Manager Mr. Dario and Chef Stefano. We are most delighted to know that you had a good dining experience at Paletto.
We are looking forward to seeing...
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This place has it all, the ambience the food and overall service directed by master sommelier and food conoseuir, mr Dario Schiavoni is above excellence!. I tried one of the specials of the chef which was the seafood risotto and it was defently amazing!! I highly recommend this place for anniversaries and first dates ;).

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Thank joseygarciat

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Ravi K, Director of Food and Beverage at Paletto Italian Restaurant, responded to this review

Dear Joseygarciat,
Thank you very much for your five-star review.
I appreciate your taking the time to give us a nice comment on TripAdvisor. I have already shared your comment with Restaurant Manager Mr. Dario and Chef Stefano. We are most delighted to know that you had a good dining experience at Paletto.
We are looking forward to seeing you...
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Located on the 2nd floor, the Paletto dining experience sets new standards of Italian cuisine in Shenzhen. Using authentic techniques, Paletto focuses on traditional Italian flavors with a modern twist. The menu offers a gourmet selection of antipasti, pasta, grilled seafood and a variety of regional dishes. Enjoy fine Italian cuisine with ingredients imported from Italy combined with the best local products. Paletto's private dining suite offers the perfect ambience for intimate gatherings or special celebrations.

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