Q:

Who resets the email address that I'm locked out of?

My grandson created a Pokemon Go acct on my Iphone some time ago using his school email address and tried too many time to log in yesterday. The acct is now temporarily disabled saying to contact the administrator. Who resets the acct? The school, Google or Niantic?
The message is "This Google account has been disabled" And beside that is a hyperlink that says Learn More.  When I click that is where is says "Account access temporarily disabled by an administrator. But the email address used was originally used to create the account is a school email address.

A:

Since it is a school account that appears to be hosted under the auspices of Gmail, I should note that Gmail has a very modular interface for schools that enable them to turn off certain features deemed non-essential. My university administered our @univeristyName address through Gmail, and while Google Drive was enabled, Youtube wasn't. I suspect something similar has happened here, perhaps to do with using it for mobile OAuth authentication, and it'd be best for your grandson to confirm with the school's IT. It is unlikely anything can be done by anyone else, and unfortunately, unlikely that the school are willing to reduce any restrictions for recreation.

