Customer Support Advocate
About ServiceTitanServiceTitan is the world's leading CRM software for home services businesses. It powers the world's best service companies, including Mr. Rooter®, George Brazil®, and Mr. Electric®. ServiceTitan helps them streamline operations, deliver amazing customer service, and significantly improve sales.Born out of Stanford University and the University of Southern California, ServiceTitan is home to some of the brightest entrepreneurs in Southern California and is one of the most successful software start-ups in Los Angeles.At ServiceTitan, you will solve real problems for real customers and help businesses become extraordinary service companies. This is a unique opportunity to be a part of a start-up with a proven product, brand-name customers, and significant revenue... yet young enough to offer incredible growth, leadership, and equity opportunities.About the opportunityAs a Customer Support Advocate you will become an important member of the core team, influence the company's continued success, and represent the face of ServiceTitan to its customers.ResponsibilitiesBe the face of ServiceTitan to our customers.Assist customers with their problems and challenges, and coach customers on best practices via phone, chat, and email.Systematically filter customer feedback back to management and engineering to help improve ServiceTitan's products.Help prepare training materials for new customers
Title: Customer Support Advocate
Salary: None
Description: About ServiceTitanServiceTitan is the world's leading CRM software for home services businesses. It powers the world's best service companies, including Mr. Rooter®, George Brazil®, and Mr. Electric®. ServiceTitan helps them streamline operations, deliver amazing customer service, and significantly improve sales.Born out of Stanford University and the University of Southern California, ServiceTitan is home to some of the brightest entrepreneurs in Southern California and is one of the most successful software start-ups in Los Angeles.At ServiceTitan, you will solve real problems for real customers and help businesses become extraordinary service companies. This is a unique opportunity to be a part of a start-up with a proven product, brand-name customers, and significant revenue... yet young enough to offer incredible growth, leadership, and equity opportunities.About the opportunityAs a Customer Support Advocate you will become an important member of the core team, influence the company's continued success, and represent the face of ServiceTitan to its customers.ResponsibilitiesBe the face of ServiceTitan to our customers.Assist customers with their problems and challenges, and coach customers on best practices via phone, chat, and email.Systematically filter customer feedback back to management and engineering to help improve ServiceTitan's products.Help prepare training materials for new customers
Requirements: None experience, Associate Degree education
Fraudulent: No