Senior Service Delivery Engineer
As a Senior Service Delivery Engineer you will take on a key role with end-to-end responsibility for the technical delivery of assigned projects. You will play a hands-on role to set up, configure, and support the various application components and integrations required for each project. You will become an expert in Upstream’s applications and how they are used in order to deliver services and generate revenues. You will maintain overall responsibility for all operational aspects of a project from pre-launch through launch and ongoing support until the end of the project’s revenue lifecycle. You will drive the turnover process from development teams within Upstream and other parties, ensuring that proper infrastructure is put in place and proper procedures, documentation, and training are prepared. You will identify, document, and request operational requirements for tools and other features. You will serve as the point of escalation for any problems with your projects on a 24x7 basis. You will join a team of talented professionals with international experience, delivering a world-class technical infrastructure to support Upstream’s growing business. Key AccountabilitiesTechnical delivery of assigned projectsSetup, configuration and support of various applications components and integrations required for each projectResponsibility for all operations aspects of a projectDrive the turnover process from development teams and other partiesEnsure proper procedures, documentation and training are preparedIdentify, document and request operational requirements for tools and other projectsEscalation point for any problems with a project on a 24x7 basis
Title: Senior Service Delivery Engineer
Salary: None
Description: As a Senior Service Delivery Engineer you will take on a key role with end-to-end responsibility for the technical delivery of assigned projects. You will play a hands-on role to set up, configure, and support the various application components and integrations required for each project. You will become an expert in Upstream’s applications and how they are used in order to deliver services and generate revenues. You will maintain overall responsibility for all operational aspects of a project from pre-launch through launch and ongoing support until the end of the project’s revenue lifecycle. You will drive the turnover process from development teams within Upstream and other parties, ensuring that proper infrastructure is put in place and proper procedures, documentation, and training are prepared. You will identify, document, and request operational requirements for tools and other features. You will serve as the point of escalation for any problems with your projects on a 24x7 basis. You will join a team of talented professionals with international experience, delivering a world-class technical infrastructure to support Upstream’s growing business. Key AccountabilitiesTechnical delivery of assigned projectsSetup, configuration and support of various applications components and integrations required for each projectResponsibility for all operations aspects of a projectDrive the turnover process from development teams and other partiesEnsure proper procedures, documentation and training are preparedIdentify, document and request operational requirements for tools and other projectsEscalation point for any problems with a project on a 24x7 basis
Requirements: Mid-Senior level experience, Bachelor's Degree education
Fraudulent: No