JUNIOR SUPERVISOR
Responsibilities:Train and educate direct reports on company policies and procedures, and hold each agent accountable for compliance.Holding weekly O3 meetings with each agent assigned to him/her.Hold accountable for tasks/deliverables and metrics of agents.Escalate agent concerns as appropriate to the Operations Supervisor/Client Services ManagerIssuing disciplinary or corrective feedback and documentation when adviced in compliance with company policy and management best practices.Act as the Officer-In-Charge as assigned and represent the company to the public in a professional manner.Should act as point of contact of the client, including a check-in at the beginning of their shift and summary email at the end of their shift.
Title: JUNIOR SUPERVISOR
Salary: None
Description: Responsibilities:Train and educate direct reports on company policies and procedures, and hold each agent accountable for compliance.Holding weekly O3 meetings with each agent assigned to him/her.Hold accountable for tasks/deliverables and metrics of agents.Escalate agent concerns as appropriate to the Operations Supervisor/Client Services ManagerIssuing disciplinary or corrective feedback and documentation when adviced in compliance with company policy and management best practices.Act as the Officer-In-Charge as assigned and represent the company to the public in a professional manner.Should act as point of contact of the client, including a check-in at the beginning of their shift and summary email at the end of their shift.
Requirements: None experience, Master's Degree education
Fraudulent: No