Customer Service Personnel
Convalescent Aid Society (CAS) is a non-profit organization dedicated to improving the quality of life for residents of the San Gabriel Valley, Burbank, and Glendale, through the free loan of durable medical equipment for in-home use.CATEGORY:    Non-ExemptMANAGER:     Reports to the Program ManagerFUNCTION: Serves as primary contact and advocate for all clients, caregivers, medical personnel, therapists, hospital discharge units and family members, as appropriate. Conduct front office activities, including client relationships, equipment loans, the evaluation and/or recommendation of special services CAS might offer and general office responsibilities.DUTIES:•           Function as a member of CAS’s fundraising team, politely requesting donations when appropriate and conducting all activities with superior customer service in mind.•           Answer and properly direct incoming client and other calls; CSP serve as the primary contacts for all clients &amp; visitors to CAS. •           Describe CAS policies on equipment loans and the return of equipment. Assist clients in the completion of CAS application form required in equipment lending process, if requested. Be responsible for accuracy of client application.•           Describe and arrange delivery procedure and arrange pickup of equipment, satisfactory to both CAS and client.•           Conduct on-going tracking of loaned equipment via phone or written correspondence. Arrange for CAS to pick up large equipment no longer in use.•           Maintain computer records and follow-up system for all applications, equipment loans &amp; returns. •           Receive and acknowledge equipment and cash donations, as well as credit card donations. Personally provide donor receipts at time of donation. Assure that monetary donations are acknowledged in writing.•           Interact frequently with Program Manager, keeping him informed of client, equipment and office needs, especially in those situations that clearly require changes in policies•           Maintains general office appearance; orders office supplies as needed; opens/closes agency office; posts outgoing mail and distributes incoming mail as necessary.•           Other duties as assigned.
Title: Customer Service Personnel
Salary: None
Description: Convalescent Aid Society (CAS) is a non-profit organization dedicated to improving the quality of life for residents of the San Gabriel Valley, Burbank, and Glendale, through the free loan of durable medical equipment for in-home use.CATEGORY:    Non-ExemptMANAGER:     Reports to the Program ManagerFUNCTION: Serves as primary contact and advocate for all clients, caregivers, medical personnel, therapists, hospital discharge units and family members, as appropriate. Conduct front office activities, including client relationships, equipment loans, the evaluation and/or recommendation of special services CAS might offer and general office responsibilities.DUTIES:•           Function as a member of CAS’s fundraising team, politely requesting donations when appropriate and conducting all activities with superior customer service in mind.•           Answer and properly direct incoming client and other calls; CSP serve as the primary contacts for all clients &amp; visitors to CAS. •           Describe CAS policies on equipment loans and the return of equipment. Assist clients in the completion of CAS application form required in equipment lending process, if requested. Be responsible for accuracy of client application.•           Describe and arrange delivery procedure and arrange pickup of equipment, satisfactory to both CAS and client.•           Conduct on-going tracking of loaned equipment via phone or written correspondence. Arrange for CAS to pick up large equipment no longer in use.•           Maintain computer records and follow-up system for all applications, equipment loans &amp; returns. •           Receive and acknowledge equipment and cash donations, as well as credit card donations. Personally provide donor receipts at time of donation. Assure that monetary donations are acknowledged in writing.•           Interact frequently with Program Manager, keeping him informed of client, equipment and office needs, especially in those situations that clearly require changes in policies•           Maintains general office appearance; orders office supplies as needed; opens/closes agency office; posts outgoing mail and distributes incoming mail as necessary.•           Other duties as assigned.
Requirements: Entry level experience, High School or equivalent education
Fraudulent: No