Service Delivery Manager 2 
Responsibilities include, but are not limited to:Understand the business requirements and unique culture of our clients businessServe as point of contactEnsure client service level requirements are met.Develop proactive and corrective action plans to meet the demands of the business.Provide effective communication to direct reportsPartner across our organization to ensure the needs of our client are exceeded.Key Functions include, but are not limited to:Ability to manage multiple and diverse services; driving high levels of Client Satisfaction.Drive Key Performance Indicators, Service Level Agreements, Metrics, Scorecards and Cost Savings Initiatives.Support, lead and manage client initiatives and requirementsAchieve Accounts(s) revenue and profitable budgets and Provide Financial Oversight (Invoicing, Budget Attainment and Cost Controls).Provide operating expertise and guidance to site managers and front-line associates on matters regarding staffing, operations, quality, and customer care.Ensure Quality Control measures are correctly developed, implemented and monitored to support operationCapitalize on new or expanded services opportunities.Support positive and professional work environment through effective coaching and counseling of associates.Demonstrate commitment to company efforts to achieve a diverse workforce.Sound judgment and logical decision-making to meet expectations of project scope and deadlines.Solid financial and analytical skills are a must.Must be able to multitask in a large, faced paced environment with many moving parts. 
Title: Service Delivery Manager 2 
Salary: None
Description: Responsibilities include, but are not limited to:Understand the business requirements and unique culture of our clients businessServe as point of contactEnsure client service level requirements are met.Develop proactive and corrective action plans to meet the demands of the business.Provide effective communication to direct reportsPartner across our organization to ensure the needs of our client are exceeded.Key Functions include, but are not limited to:Ability to manage multiple and diverse services; driving high levels of Client Satisfaction.Drive Key Performance Indicators, Service Level Agreements, Metrics, Scorecards and Cost Savings Initiatives.Support, lead and manage client initiatives and requirementsAchieve Accounts(s) revenue and profitable budgets and Provide Financial Oversight (Invoicing, Budget Attainment and Cost Controls).Provide operating expertise and guidance to site managers and front-line associates on matters regarding staffing, operations, quality, and customer care.Ensure Quality Control measures are correctly developed, implemented and monitored to support operationCapitalize on new or expanded services opportunities.Support positive and professional work environment through effective coaching and counseling of associates.Demonstrate commitment to company efforts to achieve a diverse workforce.Sound judgment and logical decision-making to meet expectations of project scope and deadlines.Solid financial and analytical skills are a must.Must be able to multitask in a large, faced paced environment with many moving parts. 
Requirements: Associate experience, Bachelor's Degree education
Fraudulent: No