Community Manager & Customer Support
Bowery is an easier way to set up your development environment. We're venture-backed and looking for a self-driven and excited customer-experience lead to engage our community and make users happy.And why would you want to work here?Work on something that matters. You're not the type of person who wants to work on another image sharing app or social network for dogs. You want to create tools that developers around the world love and share. Build a dev tool that you love using and everyone else will love it too.Work with a smart team who cares. The average age of our team is 21.75. We've worked at companies like Medium, Poptip, and Jawbone, and we enjoy working with people who care about the work they do.Be judged on the work you do, not where or when you do it. There's no bureaucracy or approved holiday time. We're all measured by metrics and the work we do, not what time you get into the office. That's the advantage of hiring the smartest engineers we know.As part of this position, you will:Formalize and manage all aspects of customer experienceAnswer customer support questions and comments over email and live chatEstablish process to measure customer service performance and continuously drive strategies to improve itOwn social media presence and actively engage community to build loyalty on Twitter, Github, etc.Manage company blog, write original content, and find others in the developer community who can write guest posts and contribute contentConceptualize new marketing strategies and promotional plans (both offline and online)Help our engineering and design teams prioritize new features and bug fixes based on customer feedback
Title: Community Manager & Customer Support
Salary: 55000-70000
Description: Bowery is an easier way to set up your development environment. We're venture-backed and looking for a self-driven and excited customer-experience lead to engage our community and make users happy.And why would you want to work here?Work on something that matters. You're not the type of person who wants to work on another image sharing app or social network for dogs. You want to create tools that developers around the world love and share. Build a dev tool that you love using and everyone else will love it too.Work with a smart team who cares. The average age of our team is 21.75. We've worked at companies like Medium, Poptip, and Jawbone, and we enjoy working with people who care about the work they do.Be judged on the work you do, not where or when you do it. There's no bureaucracy or approved holiday time. We're all measured by metrics and the work we do, not what time you get into the office. That's the advantage of hiring the smartest engineers we know.As part of this position, you will:Formalize and manage all aspects of customer experienceAnswer customer support questions and comments over email and live chatEstablish process to measure customer service performance and continuously drive strategies to improve itOwn social media presence and actively engage community to build loyalty on Twitter, Github, etc.Manage company blog, write original content, and find others in the developer community who can write guest posts and contribute contentConceptualize new marketing strategies and promotional plans (both offline and online)Help our engineering and design teams prioritize new features and bug fixes based on customer feedback
Requirements: Entry level experience, Unspecified education
Fraudulent: No