Client Services Administrator - Oakland, CA
This position is based in Oakland, CA 94612.DESCRIPTION: The Client Services Administrator provides administrative support to our Account Management team as well as excellent customer service to our clients.   KEY RESPONSIBILITIES:Assist Account Manager by managing daily account activities relating to the renewal process, new employee enrollment process, benefit plan transfer process, status change and reviewing of claimsMaintain vendor and carrier contact to investigate discrepancies and provide information in non-routine situationsResponsible for accurately creating and updating electronic databases and files.Follow up on cases with the carrier and/or vendor and client on a regular basisSupport new participant enrollment and existing participant renewal.Coordination of client education seminars and benefit fairs.Manage and resolve client claim issues, requests, problems and issues.Develop marketing materials such as newsletters, direct mail pieces and advertising.Perform clerical duties as needed for account management, such as filing, photocopying, and correspondence.
Title: Client Services Administrator - Oakland, CA
Salary: None
Description: This position is based in Oakland, CA 94612.DESCRIPTION: The Client Services Administrator provides administrative support to our Account Management team as well as excellent customer service to our clients.   KEY RESPONSIBILITIES:Assist Account Manager by managing daily account activities relating to the renewal process, new employee enrollment process, benefit plan transfer process, status change and reviewing of claimsMaintain vendor and carrier contact to investigate discrepancies and provide information in non-routine situationsResponsible for accurately creating and updating electronic databases and files.Follow up on cases with the carrier and/or vendor and client on a regular basisSupport new participant enrollment and existing participant renewal.Coordination of client education seminars and benefit fairs.Manage and resolve client claim issues, requests, problems and issues.Develop marketing materials such as newsletters, direct mail pieces and advertising.Perform clerical duties as needed for account management, such as filing, photocopying, and correspondence.
Requirements: Entry level experience, Unspecified education
Fraudulent: No