Service Delivery Manager 1 
The Service Delivery Manager 1 will be located in Windsor, CT.  The right candidate will be an integral part of our talented team, supporting our continued growth. The Service Delivery Manager is responsible for all aspects of operating day-to-day services at a small client site (Mail Operations, Reprographics/Copy center, /Hospitality and Reception) and supporting the on-site non-exempt Novitex Team.  In order to achieve these objectives, the Site Manager will be expected to maintain a high level of client contact and customer satisfaction (SLA attainment) and develop site personnel to meet or exceed customer and Novitex objectives. Candidates must have High School Diploma, proven leadership experience, minimum of 2 years supervisory experience, minimum of 3 years customer service experience and a minimum of 1 year experience in a law firm environment. The ideal candidate will have an undergraduate degree. This person must have a valid driver's license and a good driving record.Responsibilities: Coordinate workflow within the team, including prioritizing jobs and delegating duties to associates.Administrative - Performs administrative tasks, provides volumes/billing inputs to one-up Manager, and other assigned duties in a timely manner. Ensures adherence to company policies and guidelines, safety &amp; security procedures.Quality/Workflow compliance - demonstrate commitment and enthusiasm and utilization of quality tools to drive SLA attainment and exceed client expectations.  Ensure service levels are clearly communicated, understood, and performed by on-site staff.Coaching &amp; counseling - create a positive atmosphere of professionalism and support.  Provide honest and timely verbal and written feedback to employees; address performance issues with directness and sensitivity with guidance from manager and human resources.Personnel Management - Performs all functions in HR Access to include time and payroll authorization, training approval and vacation approval.  Duties also include hiring and termination authorization, annual reviews and merit increase actions, with approval from HR and/or one-up manager. Utilizes technology to perform tasks efficiently and demonstrates the ability to communicate effectively both orally and written.Position may require Site Supervisor to perform site activities due to unanticipated volume increases, staffing coverage issues and/or special project needs requested by clients. Understands basic information on core Novitex service/solutions offerings to work effectively with Manager - Client Services in generating leads for site growth and competitive take-aways.
Title: Service Delivery Manager 1 
Salary: None
Description: The Service Delivery Manager 1 will be located in Windsor, CT.  The right candidate will be an integral part of our talented team, supporting our continued growth. The Service Delivery Manager is responsible for all aspects of operating day-to-day services at a small client site (Mail Operations, Reprographics/Copy center, /Hospitality and Reception) and supporting the on-site non-exempt Novitex Team.  In order to achieve these objectives, the Site Manager will be expected to maintain a high level of client contact and customer satisfaction (SLA attainment) and develop site personnel to meet or exceed customer and Novitex objectives. Candidates must have High School Diploma, proven leadership experience, minimum of 2 years supervisory experience, minimum of 3 years customer service experience and a minimum of 1 year experience in a law firm environment. The ideal candidate will have an undergraduate degree. This person must have a valid driver's license and a good driving record.Responsibilities: Coordinate workflow within the team, including prioritizing jobs and delegating duties to associates.Administrative - Performs administrative tasks, provides volumes/billing inputs to one-up Manager, and other assigned duties in a timely manner. Ensures adherence to company policies and guidelines, safety &amp; security procedures.Quality/Workflow compliance - demonstrate commitment and enthusiasm and utilization of quality tools to drive SLA attainment and exceed client expectations.  Ensure service levels are clearly communicated, understood, and performed by on-site staff.Coaching &amp; counseling - create a positive atmosphere of professionalism and support.  Provide honest and timely verbal and written feedback to employees; address performance issues with directness and sensitivity with guidance from manager and human resources.Personnel Management - Performs all functions in HR Access to include time and payroll authorization, training approval and vacation approval.  Duties also include hiring and termination authorization, annual reviews and merit increase actions, with approval from HR and/or one-up manager. Utilizes technology to perform tasks efficiently and demonstrates the ability to communicate effectively both orally and written.Position may require Site Supervisor to perform site activities due to unanticipated volume increases, staffing coverage issues and/or special project needs requested by clients. Understands basic information on core Novitex service/solutions offerings to work effectively with Manager - Client Services in generating leads for site growth and competitive take-aways.
Requirements: Associate experience, Bachelor's Degree education
Fraudulent: No