Account Manager
The RoleWe are looking to recruit an Account Manager to build rapport and enthusiasm with dealers who use carwow. Dealers frequently tell us that using carwow is a ‘no brainer’ but we still want to offer them excellent customer service and make sure they’re making the most of carwow.Reporting to our Head of Dealer Accounts, you will be the first point of contact to many of our new and existing dealers, helping them set up their accounts and building strong relationships.You will be the most important link between carwow and our dealers, your energy and passion about the service will be a crucial role in generating hype and excitement in the market.You’ll join an existing team of two other account managers, so they’ll be a strong sense of team spirit and helping each other out.Responsibilities- Understand our dealers’ needs and objectives and liaise closely with them to develop their skills in utilising carwow- Consult with dealers to make sure they take full advantage of carwow- Learn from them how we can make carwow better- Answer objections, provide solutions to problems, reassure and help generate a sense of trust in carwow- Strongly encourage dealers who aren’t providing a great customer service to our users, and not being afraid to berate those that don’t improve.- Educate dealers on the many features of the site to enable them to take full advantage of our marketplace- Work closely with the rest of the team to improve the product for dealers, the users and the profitability of our business- Analyse why some dealers are performing better than others and use those findings to develop strategies to improve underperforming dealers- Update data around dealerships- Maintain a record of all dealer interactions on salesforce
Title: Account Manager
Salary: None
Description: The RoleWe are looking to recruit an Account Manager to build rapport and enthusiasm with dealers who use carwow. Dealers frequently tell us that using carwow is a ‘no brainer’ but we still want to offer them excellent customer service and make sure they’re making the most of carwow.Reporting to our Head of Dealer Accounts, you will be the first point of contact to many of our new and existing dealers, helping them set up their accounts and building strong relationships.You will be the most important link between carwow and our dealers, your energy and passion about the service will be a crucial role in generating hype and excitement in the market.You’ll join an existing team of two other account managers, so they’ll be a strong sense of team spirit and helping each other out.Responsibilities- Understand our dealers’ needs and objectives and liaise closely with them to develop their skills in utilising carwow- Consult with dealers to make sure they take full advantage of carwow- Learn from them how we can make carwow better- Answer objections, provide solutions to problems, reassure and help generate a sense of trust in carwow- Strongly encourage dealers who aren’t providing a great customer service to our users, and not being afraid to berate those that don’t improve.- Educate dealers on the many features of the site to enable them to take full advantage of our marketplace- Work closely with the rest of the team to improve the product for dealers, the users and the profitability of our business- Analyse why some dealers are performing better than others and use those findings to develop strategies to improve underperforming dealers- Update data around dealerships- Maintain a record of all dealer interactions on salesforce
Requirements: None experience, Bachelor's Degree education
Fraudulent: No