Enterprise Support SE
The Enterprise Support SE will act as an escalation point for complex technical system incident resolution and will be responsible for ensuring application availability to end users in accordance with agreed Service Level Agreements.Participates as a team member in the implementation and support of applications in a production environmentPerforms support for one or more applications and releases of varying levels of complexity (ranging from medium to high)Responsible for ensuring each reported problem is resolved in a timely manner, tracked according to standards and escalated as appropriateParticipates in the implementation of new releases into productionParticipates in project team activities prior to release and contributes to documentation requirements consistent with methodologyResponsible for solving medium to high complexity support problemsResponsible for developing and maintaining information for a knowledge baseTracks feature and bug requests for prioritizationCommunicates problem resolution and additional information to customer groups, project team and IT support groupsAssists in the preparation of presentations and status reportingLead and own key issues or designated projects and efforts
Title: Enterprise Support SE
Salary: None
Description: The Enterprise Support SE will act as an escalation point for complex technical system incident resolution and will be responsible for ensuring application availability to end users in accordance with agreed Service Level Agreements.Participates as a team member in the implementation and support of applications in a production environmentPerforms support for one or more applications and releases of varying levels of complexity (ranging from medium to high)Responsible for ensuring each reported problem is resolved in a timely manner, tracked according to standards and escalated as appropriateParticipates in the implementation of new releases into productionParticipates in project team activities prior to release and contributes to documentation requirements consistent with methodologyResponsible for solving medium to high complexity support problemsResponsible for developing and maintaining information for a knowledge baseTracks feature and bug requests for prioritizationCommunicates problem resolution and additional information to customer groups, project team and IT support groupsAssists in the preparation of presentations and status reportingLead and own key issues or designated projects and efforts
Requirements: Mid-Senior level experience, Bachelor's Degree education
Fraudulent: No