Customer Success Guru
FULL TIME (£25-30K)Work Remotely (work from anywhere with at least 4 hrs overlap with GMT)OverviewWe like our customers to smile when they think of Resource Guru :) We think of customer service as the opportunity to engage with our customers and, wherever possible, convert them to brand advocates. Your main role is to make that happen! The rest of the time we want you to get stuck into more of a ‘growth hacking’ role - creating shareable content, managing our social media, generating leads and giving customer demos.We are looking for a radiator not a drain. Someone who can empathise with others, is passionate about technology with good technical knowledge, is level headed and has a pragmatic approach to problem solving.What You’ll Be DoingManaging the day to day customer service for Resource Guru and responding to tickets in a timely mannerConducting customer product demos onlineHelping to manage our social media profilesWriting content for our blogThere’s always lots to do when you work in a startup so there’ll be plenty of other stuff!About Resource GuruResource Guru is the leading provider of cloud-based team scheduling software. It’s the fast, simple way to schedule people, equipment and other resources online. Companies like Saatchi &amp; Saatchi, Vodafone, Intel, Roche, ASOS and National Geographic Channel trust Resource Guru to handle one of their most precious assets - their people’s time. Resource Guru was founded in 2011 in London and is funded by Index Ventures. Learn more at #URL_19dfe511ea2b0857d435727c45c98b17515350627b9d31e8639c9a7d6a5250e9#.We are a remote team with employees in London and Norfolk, UK. This means you would be free to work from anywhere with a 4 hour overlap with GMT and a good internet connection. We will be happy to pay for coworking space if you need it.
Title: Customer Success Guru
Salary: 25000-30000
Description: FULL TIME (£25-30K)Work Remotely (work from anywhere with at least 4 hrs overlap with GMT)OverviewWe like our customers to smile when they think of Resource Guru :) We think of customer service as the opportunity to engage with our customers and, wherever possible, convert them to brand advocates. Your main role is to make that happen! The rest of the time we want you to get stuck into more of a ‘growth hacking’ role - creating shareable content, managing our social media, generating leads and giving customer demos.We are looking for a radiator not a drain. Someone who can empathise with others, is passionate about technology with good technical knowledge, is level headed and has a pragmatic approach to problem solving.What You’ll Be DoingManaging the day to day customer service for Resource Guru and responding to tickets in a timely mannerConducting customer product demos onlineHelping to manage our social media profilesWriting content for our blogThere’s always lots to do when you work in a startup so there’ll be plenty of other stuff!About Resource GuruResource Guru is the leading provider of cloud-based team scheduling software. It’s the fast, simple way to schedule people, equipment and other resources online. Companies like Saatchi &amp; Saatchi, Vodafone, Intel, Roche, ASOS and National Geographic Channel trust Resource Guru to handle one of their most precious assets - their people’s time. Resource Guru was founded in 2011 in London and is funded by Index Ventures. Learn more at #URL_19dfe511ea2b0857d435727c45c98b17515350627b9d31e8639c9a7d6a5250e9#.We are a remote team with employees in London and Norfolk, UK. This means you would be free to work from anywhere with a 4 hour overlap with GMT and a good internet connection. We will be happy to pay for coworking space if you need it.
Requirements: Mid-Senior level experience, Unspecified education
Fraudulent: No