Product Support Engineer
As a fast-growing startup, we're looking for self-starters who thrive in a fast-paced and dynamic environment to join us in our Irvine, CA headquarters. You'll get to wear many hats and learn about cybersecurity from some of the best in the industry. You'll need to be adaptable, being able to change direction quickly, and showing an eagerness to learn new technologies as the need arises.In this role, you work on a small but growing support team on the front and back lines. You will handle support cases in our customer support platform providing accurate and insightful answers to our current customers and potential customers in the security arena.SummaryGain in-depth knowledge of the Cylance software suiteDiagnose, research, reproduce and log reported defects working with Cylance engineeringResolve customer issues, working closely with engineering, research and other Cylance team membersAssist with installation and configuration of Cylance SoftwareRespond to customers experiencing technical issues via phone or e-mail in a timely, courteous and professional mannerManage notifications in an operations role, providing feedback and analysis on various threats and advanced malwareThoroughly document technical resolutions for inclusion in the Cylance Knowledge BaseAnd, of course, help Cylance protect the world from advanced threats
Title: Product Support Engineer
Salary: 0-0
Description: As a fast-growing startup, we're looking for self-starters who thrive in a fast-paced and dynamic environment to join us in our Irvine, CA headquarters. You'll get to wear many hats and learn about cybersecurity from some of the best in the industry. You'll need to be adaptable, being able to change direction quickly, and showing an eagerness to learn new technologies as the need arises.In this role, you work on a small but growing support team on the front and back lines. You will handle support cases in our customer support platform providing accurate and insightful answers to our current customers and potential customers in the security arena.SummaryGain in-depth knowledge of the Cylance software suiteDiagnose, research, reproduce and log reported defects working with Cylance engineeringResolve customer issues, working closely with engineering, research and other Cylance team membersAssist with installation and configuration of Cylance SoftwareRespond to customers experiencing technical issues via phone or e-mail in a timely, courteous and professional mannerManage notifications in an operations role, providing feedback and analysis on various threats and advanced malwareThoroughly document technical resolutions for inclusion in the Cylance Knowledge BaseAnd, of course, help Cylance protect the world from advanced threats
Requirements: Not Applicable experience, Bachelor's Degree education
Fraudulent: No