Customer Service  Representative
General Dynamics Information Technology is actively recruiting for Temporary Customer Service Representatives in Coralville, Iowa.Unlike other call centers, our "help centers" are environments free from high-pressure sales, collections or telemarketing.  We provide our customers with the resources, benefits and information they need, creating a positive connection between the public and various government agencies.Open interviews will be conducted at the Coralville facility located at 2400 Oakdale Blvd., Coralville, IA, Monday through Friday, from 9 A.M. to 4 P.M. and Wednesdays from 4  P.M to 7 P.M.GENERAL SUMMARY:The CMS Customer Service Representative I (CSR) is responsible for delivering general Marketplace  information to callers.  The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties.  The processes that the CSRs must follow are well defined and documented in standard operating procedures and scripts.  Prescribed scripts must be read verbatim to the caller.  Neither subject matter knowledge nor independent decision making is required by this position.  The Customer Service Representative I reports directly to the Customer Service Supervisor.  This is an entry level position responsible for disseminating general Marketplace information.  Application processing, enrollment guidelines and a general Marketplace background will be the focus with callers.  The Customer Service Representative I will follow scripting to determine when to transfer the caller to a Customer Service Representative II 
Title: Customer Service  Representative
Salary: None
Description: General Dynamics Information Technology is actively recruiting for Temporary Customer Service Representatives in Coralville, Iowa.Unlike other call centers, our "help centers" are environments free from high-pressure sales, collections or telemarketing.  We provide our customers with the resources, benefits and information they need, creating a positive connection between the public and various government agencies.Open interviews will be conducted at the Coralville facility located at 2400 Oakdale Blvd., Coralville, IA, Monday through Friday, from 9 A.M. to 4 P.M. and Wednesdays from 4  P.M to 7 P.M.GENERAL SUMMARY:The CMS Customer Service Representative I (CSR) is responsible for delivering general Marketplace  information to callers.  The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties.  The processes that the CSRs must follow are well defined and documented in standard operating procedures and scripts.  Prescribed scripts must be read verbatim to the caller.  Neither subject matter knowledge nor independent decision making is required by this position.  The Customer Service Representative I reports directly to the Customer Service Supervisor.  This is an entry level position responsible for disseminating general Marketplace information.  Application processing, enrollment guidelines and a general Marketplace background will be the focus with callers.  The Customer Service Representative I will follow scripting to determine when to transfer the caller to a Customer Service Representative II 
Requirements: Entry level experience, High School or equivalent education
Fraudulent: No