Customer Service Associate
Cleaning Exec Cleaning Services is New York's top rated apartment and house cleaning service. We are making getting your home clean simple again. No more complicated quotes and cluttered websites. Just choose one of our flat rate services that fits your home, select a date that works, sit back and relax. Our professional team will take care of the rest, guaranteeing the very best service.Contact: #URL_14cfc5cf0b580980b525ca948dede0bb165d988d102ce703a5877927bfce6fd3# ; #PHONE_04757ded731b94b8ddbe5d32f9302177fcffb76f98f2e34014853c45dc6c27e3# ; #EMAIL_d13b628a4b0534a92756f62b131de1307786d6a02b9dc05b3b6588fad5c220c1#OverviewThe Customer Experience Manager will represent the Cleaning Exec brand by providing best-in-class customer experience and managing customer relationships throughout the booking process.  The Customer Experience Manager will report to the Director of Customer Experience.  Key responsibilitiesOn the front lines with customers, acting as the voice of Cleaning ExecProvide best-in-class customer experience through phones, email, LiveChat and social mediaEfficiently and effectively process bookings and manage customer relationships throughout booking processCapture and direct customer insights to all other departments within the company such as technology, marketing, design, and product development teamsContinuously think of ways to improve customer service and operations protocolsWork across functional teams to improve the customer experienceIdentify key metrics by which the Customer Experience team will measure its performanceUpdate and communicate weekly and monthly Customer Experience metricsPresent key findings and improvements to Director of Customer ExperienceHelp maintain company's industry top Net Promoter Score (NPS) ranking in customer happiness
Title: Customer Service Associate
Salary: None
Description: Cleaning Exec Cleaning Services is New York's top rated apartment and house cleaning service. We are making getting your home clean simple again. No more complicated quotes and cluttered websites. Just choose one of our flat rate services that fits your home, select a date that works, sit back and relax. Our professional team will take care of the rest, guaranteeing the very best service.Contact: #URL_14cfc5cf0b580980b525ca948dede0bb165d988d102ce703a5877927bfce6fd3# ; #PHONE_04757ded731b94b8ddbe5d32f9302177fcffb76f98f2e34014853c45dc6c27e3# ; #EMAIL_d13b628a4b0534a92756f62b131de1307786d6a02b9dc05b3b6588fad5c220c1#OverviewThe Customer Experience Manager will represent the Cleaning Exec brand by providing best-in-class customer experience and managing customer relationships throughout the booking process.  The Customer Experience Manager will report to the Director of Customer Experience.  Key responsibilitiesOn the front lines with customers, acting as the voice of Cleaning ExecProvide best-in-class customer experience through phones, email, LiveChat and social mediaEfficiently and effectively process bookings and manage customer relationships throughout booking processCapture and direct customer insights to all other departments within the company such as technology, marketing, design, and product development teamsContinuously think of ways to improve customer service and operations protocolsWork across functional teams to improve the customer experienceIdentify key metrics by which the Customer Experience team will measure its performanceUpdate and communicate weekly and monthly Customer Experience metricsPresent key findings and improvements to Director of Customer ExperienceHelp maintain company's industry top Net Promoter Score (NPS) ranking in customer happiness
Requirements: Associate experience, None education
Fraudulent: No