Customer Care Specialist Full-Time
Our dynamic technical support organization is seeking Customer Care Specialists with high energy, motivation, and great customer service skills to join our team! We work hard here, and we have fun doing it. Our employees enjoy a casual environment with great camaraderie. When they are not working, many employees can be found in the break room playing Ping Pong or Shuffleboard! We also have impromptu Nerf battles in the office, and employees can relax in our Zen room to recover! We currently have several full-time shifts available.  Based on our incoming interaction volume, we are focusing on shifts with start times between 7 AM and 9 AM. All of our shifts require at least one weekend day, with the potential for both. All candidates must be available for an initial training schedule of Tuesday - Saturday from 11 AM - 7 PM for the first two weeks of employment. A Customer Care Specialist at J-Curve is responsible for answering incoming calls and emails from customers with inquiries about an internet-based movie streaming service.  This position also assists in account set-up, handles complaints, and troubleshoots audio, visual, and network related issues.Job Responsibilities:Interact with customers in a professional manner via phone and email regarding billing and technical support issuesGather detailed information and follow any troubleshooting or escalation procedures as required per issueProvide clear and concise product and service information to customersFollow up on any/all pending work items on a daily basisComplete tickets and research issues as required
Title: Customer Care Specialist Full-Time
Salary: 19800-20800
Description: Our dynamic technical support organization is seeking Customer Care Specialists with high energy, motivation, and great customer service skills to join our team! We work hard here, and we have fun doing it. Our employees enjoy a casual environment with great camaraderie. When they are not working, many employees can be found in the break room playing Ping Pong or Shuffleboard! We also have impromptu Nerf battles in the office, and employees can relax in our Zen room to recover! We currently have several full-time shifts available.  Based on our incoming interaction volume, we are focusing on shifts with start times between 7 AM and 9 AM. All of our shifts require at least one weekend day, with the potential for both. All candidates must be available for an initial training schedule of Tuesday - Saturday from 11 AM - 7 PM for the first two weeks of employment. A Customer Care Specialist at J-Curve is responsible for answering incoming calls and emails from customers with inquiries about an internet-based movie streaming service.  This position also assists in account set-up, handles complaints, and troubleshoots audio, visual, and network related issues.Job Responsibilities:Interact with customers in a professional manner via phone and email regarding billing and technical support issuesGather detailed information and follow any troubleshooting or escalation procedures as required per issueProvide clear and concise product and service information to customersFollow up on any/all pending work items on a daily basisComplete tickets and research issues as required
Requirements: Entry level experience, High School or equivalent education
Fraudulent: No