Customer Analytics & BI Manager
Reporting to the CRM &amp; BI Director. Customer analytics &amp; BI manager serve as the expert on customer analytics providing reports, evaluations and advanced statistical models of high quality and standardsMajor Responsibilities:Responsible for all internal reporting. Creation of on-going/ad-hoc reports, Dashboards and evaluations that support all marketing unitsProvide analysis of customers, trends and develop correlations across customer profiles and segmentsEffectively work with senior managers across Marketing to prioritize analytics and reporting requirementsWork with product owners to identify information needs and develop relevant reports and customer datasets for advanced analytics Plan and implement the overall analytics and business intelligence strategyDesign, develop and deploy of analytical projects such as behavioural segmentation scheme and propensity models that predict behaviours that drive customer retention and ARPU development (NBA models)Work closely with the IT team to deliver a stable, accurate and highly available customer data-mart and reporting platformEstablish standardized robust data quality checks &amp; benchmarking key metrics for data validationMaintain reporting and analytical tools
Title: Customer Analytics & BI Manager
Salary: None
Description: Reporting to the CRM &amp; BI Director. Customer analytics &amp; BI manager serve as the expert on customer analytics providing reports, evaluations and advanced statistical models of high quality and standardsMajor Responsibilities:Responsible for all internal reporting. Creation of on-going/ad-hoc reports, Dashboards and evaluations that support all marketing unitsProvide analysis of customers, trends and develop correlations across customer profiles and segmentsEffectively work with senior managers across Marketing to prioritize analytics and reporting requirementsWork with product owners to identify information needs and develop relevant reports and customer datasets for advanced analytics Plan and implement the overall analytics and business intelligence strategyDesign, develop and deploy of analytical projects such as behavioural segmentation scheme and propensity models that predict behaviours that drive customer retention and ARPU development (NBA models)Work closely with the IT team to deliver a stable, accurate and highly available customer data-mart and reporting platformEstablish standardized robust data quality checks &amp; benchmarking key metrics for data validationMaintain reporting and analytical tools
Requirements: Mid-Senior level experience, Bachelor's Degree education
Fraudulent: No