Employee Relations Specialist
Act as a first point of contact for employee-related issues, conducting intake meetings with employees and/or managers who contact the Employee Relations Center of Excellence (COE) and helping to resolve concerns, address performance issues and work through escalated complaints or issues through providing coaching, mediation, consultation, corrective action and training. Provide advice, guidance and support to management and HR Business Partners, in partnership with the Employee Relations Leader, to efficiently address a wide array of employee conduct and performance-related issues, keeping appropriate parties apprised of the status and associated recommendations, as appropriate. Effectively develop and administer (in partnership with management) required corrective action and/or developmental action plans, as required. Partner with human resources and Legal leadership to design, cascade and promote standardized processes, templates, tools and/or technologies for use in managing employee relations activities, corrective action administration and escalated issue resolution protocols. Drive for consistent methodologies and practices that align with Novation vision around effective Employee Relations strategies. Provide training to further promote the Employee Relations COE and ensure consistency in approach across teams and business units whenever appropriate. Partner with human resources and cross functional partners (HR Business Partners, HR Operations, Legal, Compliance, business leadership, etc.) to proactively investigate and resolve escalated employee relations issues, as assigned. Gather detailed, pertinent information by conducting fact-finding interviews and investigations, interpreting the findings, preparing associated documentation, and meeting with management and the HR Business Partner to discuss possible action steps to resolve the issue. Partner with the Employee Relations Leader and Legal on employment law issues that are highly complex or that pose a risk to the company such as EEO complaints, lawsuits, complaint resolutions, understanding applicable law and potential liability. Ensure the Employee Relations database is updated on a regular and timely basis, providing thorough and detailed information surrounding the intake meeting(s), investigation procedures, resolution strategies, and associated next steps. Produce regular reports and metrics to help monitor trends in employment practices. Participate in the development and facilitation of training on a variety of employee relations topics including performance management, the performance improvement and corrective action processes, harassment, EEO regulations and other related ER topics. Provide HR coordinator support to the Escrow Services business, including assignment spanning the following categories: staffing and recruiting, reporting and dashboard development, exit interviews and associated trend analyses, meeting coordination, etc. Participate in special projects and perform other duties as required.
Title: Employee Relations Specialist
Salary: 35000-45000
Description: Act as a first point of contact for employee-related issues, conducting intake meetings with employees and/or managers who contact the Employee Relations Center of Excellence (COE) and helping to resolve concerns, address performance issues and work through escalated complaints or issues through providing coaching, mediation, consultation, corrective action and training. Provide advice, guidance and support to management and HR Business Partners, in partnership with the Employee Relations Leader, to efficiently address a wide array of employee conduct and performance-related issues, keeping appropriate parties apprised of the status and associated recommendations, as appropriate. Effectively develop and administer (in partnership with management) required corrective action and/or developmental action plans, as required. Partner with human resources and Legal leadership to design, cascade and promote standardized processes, templates, tools and/or technologies for use in managing employee relations activities, corrective action administration and escalated issue resolution protocols. Drive for consistent methodologies and practices that align with Novation vision around effective Employee Relations strategies. Provide training to further promote the Employee Relations COE and ensure consistency in approach across teams and business units whenever appropriate. Partner with human resources and cross functional partners (HR Business Partners, HR Operations, Legal, Compliance, business leadership, etc.) to proactively investigate and resolve escalated employee relations issues, as assigned. Gather detailed, pertinent information by conducting fact-finding interviews and investigations, interpreting the findings, preparing associated documentation, and meeting with management and the HR Business Partner to discuss possible action steps to resolve the issue. Partner with the Employee Relations Leader and Legal on employment law issues that are highly complex or that pose a risk to the company such as EEO complaints, lawsuits, complaint resolutions, understanding applicable law and potential liability. Ensure the Employee Relations database is updated on a regular and timely basis, providing thorough and detailed information surrounding the intake meeting(s), investigation procedures, resolution strategies, and associated next steps. Produce regular reports and metrics to help monitor trends in employment practices. Participate in the development and facilitation of training on a variety of employee relations topics including performance management, the performance improvement and corrective action processes, harassment, EEO regulations and other related ER topics. Provide HR coordinator support to the Escrow Services business, including assignment spanning the following categories: staffing and recruiting, reporting and dashboard development, exit interviews and associated trend analyses, meeting coordination, etc. Participate in special projects and perform other duties as required.
Requirements: Entry level experience, High School or equivalent education
Fraudulent: Yes