Customer Service Representative
• Be responsible for accurate and timely handling of all inbound &amp; outbound delinquent phone calls.• Analyzes payment history and notes from the system and clearly communicates status to the customer.• Documents all activities in accordance with established procedures in a clear and concise manner utilizing the appropriate systems and appropriate forms.• Analyzes account characteristics and negotiates with customer on acceptable arrangements to bring their account current and/or recommends appropriate solutions.  • Uses appropriate collection and skip tracing tools (Fast Data, extensions, due date changes, etc.) to maintain delinquencies, repossessions and losses at or below corporate objectives.• Promptly reports/refers sensitive and complex issues to the Collection Supervisor• Accounts in 60 day bucket with no solid arrangement should be refereed to Supervisor for next action• Initiates repossession procedures after other methods to bring account current are unsuccessful.
Title: Customer Service Representative
Salary: 2000-2000
Description: • Be responsible for accurate and timely handling of all inbound &amp; outbound delinquent phone calls.• Analyzes payment history and notes from the system and clearly communicates status to the customer.• Documents all activities in accordance with established procedures in a clear and concise manner utilizing the appropriate systems and appropriate forms.• Analyzes account characteristics and negotiates with customer on acceptable arrangements to bring their account current and/or recommends appropriate solutions.  • Uses appropriate collection and skip tracing tools (Fast Data, extensions, due date changes, etc.) to maintain delinquencies, repossessions and losses at or below corporate objectives.• Promptly reports/refers sensitive and complex issues to the Collection Supervisor• Accounts in 60 day bucket with no solid arrangement should be refereed to Supervisor for next action• Initiates repossession procedures after other methods to bring account current are unsuccessful.
Requirements: Internship experience, High School or equivalent education
Fraudulent: Yes