Customer Service Representative
SHS is now seeking a driven and reliable Customer Service Representative to play an important role within their busy Survey Booking team. You will be responsible for making a large number of telephone bookings with residents through both inbound and outbound calls and arrange for our on-site Assessors to undertake Energy Performance Certificates (EPCs) with them. These appointments will need to be coordinated and managed against the schedules of the Assessors across various projects, ideally trying to utilize each Assessor for as much time as possible in a day, therefore planning and organisation skills are a must. Once a resident has been spoken to and a booking made, the booking will be entered into the CRM so that the Assessors can keep track of their upcoming appointments, therefore some experience of using a CRM would be beneficial but not essential as full training will be provided.During the course of each day you will be speaking with a number of different people from a variety of backgrounds therefore you should be a ‘people person’ with a friendly persona who enjoys continual social interaction. Finally, due to the fast paced nature of the work, you should be someone who thrives in a busy, outgoing environment and is comfortable working at a high level of speed and accuracy every day.Key ResponsibilitiesTaking calls from residents who would have received our letters and are calling in to book an appointment or with queries regarding the work.Conducting call-backs to residents who have phoned / e-mailed / texted in their details requesting a specific booking day / time for their EPC appointment.Dealing with occasional customer complaints relating to the install work or the assessments.Liaising with our team of Assessors and ensuring they are aware of their upcoming appointments and the locations of these.
Title: Customer Service Representative
Salary: 18000-20000
Description: SHS is now seeking a driven and reliable Customer Service Representative to play an important role within their busy Survey Booking team. You will be responsible for making a large number of telephone bookings with residents through both inbound and outbound calls and arrange for our on-site Assessors to undertake Energy Performance Certificates (EPCs) with them. These appointments will need to be coordinated and managed against the schedules of the Assessors across various projects, ideally trying to utilize each Assessor for as much time as possible in a day, therefore planning and organisation skills are a must. Once a resident has been spoken to and a booking made, the booking will be entered into the CRM so that the Assessors can keep track of their upcoming appointments, therefore some experience of using a CRM would be beneficial but not essential as full training will be provided.During the course of each day you will be speaking with a number of different people from a variety of backgrounds therefore you should be a ‘people person’ with a friendly persona who enjoys continual social interaction. Finally, due to the fast paced nature of the work, you should be someone who thrives in a busy, outgoing environment and is comfortable working at a high level of speed and accuracy every day.Key ResponsibilitiesTaking calls from residents who would have received our letters and are calling in to book an appointment or with queries regarding the work.Conducting call-backs to residents who have phoned / e-mailed / texted in their details requesting a specific booking day / time for their EPC appointment.Dealing with occasional customer complaints relating to the install work or the assessments.Liaising with our team of Assessors and ensuring they are aware of their upcoming appointments and the locations of these.
Requirements: Not Applicable experience, Unspecified education
Fraudulent: No