Tier 3 Support Engineer
Apcera is building the modern enterprise IT platform. Driven by policy, the solution delivers revolutionarytechnology along a customer's evolutionary path, unifying IT to go faster, safely. All at enterprise scale.As a Tier 3 Support Engineer, you strive to know the what, how, and why of Continuum so you can ensurean optimal customer experience. You are passionate about proactively and professionally managingtechnical support questions via email, phone, or chat, and triaging issues and feature requests to guideproduct development. You will work directly with customers to answer questions, reproduce their issues,and help drive resolutions that improve the product. You are sharp, curious, inquisitive, and thorough. Youenjoy digging into the product to understand it at a deeper level.The Tier 3 Support Engineer is responsible for providing advanced systems and application support toApcera's customers and partners, while ensuring that all service level agreements and customersatisfaction goals are achieved. Tier 3 Engineers are the most skilled and technically competent membersof our Customer Support team, and as such are the perfect liaison between Apcera's customer base,Engineering, and Marketing departments.
Title: Tier 3 Support Engineer
Salary: None
Description: Apcera is building the modern enterprise IT platform. Driven by policy, the solution delivers revolutionarytechnology along a customer's evolutionary path, unifying IT to go faster, safely. All at enterprise scale.As a Tier 3 Support Engineer, you strive to know the what, how, and why of Continuum so you can ensurean optimal customer experience. You are passionate about proactively and professionally managingtechnical support questions via email, phone, or chat, and triaging issues and feature requests to guideproduct development. You will work directly with customers to answer questions, reproduce their issues,and help drive resolutions that improve the product. You are sharp, curious, inquisitive, and thorough. Youenjoy digging into the product to understand it at a deeper level.The Tier 3 Support Engineer is responsible for providing advanced systems and application support toApcera's customers and partners, while ensuring that all service level agreements and customersatisfaction goals are achieved. Tier 3 Engineers are the most skilled and technically competent membersof our Customer Support team, and as such are the perfect liaison between Apcera's customer base,Engineering, and Marketing departments.
Requirements: Not Applicable experience, Unspecified education
Fraudulent: No