Call Center Representative
Duties and Responsibilities:Answer Call Center incoming telephone calls, e-mail inquiries and instant message chats from clients and participants in a professional, courteous and timely manner.Improve client satisfaction by providing high quality Customer Service and timely follow up and resolution of participant issues.Identify benefit information and provide accurate and thorough information to all internal and external clients.Document all calls in the designated call log to ensure timely follow up and problem resolution.Answer all calls within two rings.
Title: Call Center Representative
Salary: 1000-2000
Description: Duties and Responsibilities:Answer Call Center incoming telephone calls, e-mail inquiries and instant message chats from clients and participants in a professional, courteous and timely manner.Improve client satisfaction by providing high quality Customer Service and timely follow up and resolution of participant issues.Identify benefit information and provide accurate and thorough information to all internal and external clients.Document all calls in the designated call log to ensure timely follow up and problem resolution.Answer all calls within two rings.
Requirements: Entry level experience, High School or equivalent education
Fraudulent: Yes