CUSTOMER SERVICE AGENT 
Location DALLAS, TX , USAJob DescriptionRepresentative, Customer Service - TX - Dallas Customer Service Representative    POSITION PURPOSE: The role of the Customer Service Representative is to develop customer relationships to increase customer loyalty and interact with customers in an efficient and professional manner. The Customer Service Representative is responsible for answering incoming calls from customers, answering inquiries and questions, handling complaints, troubleshooting problems and providing information that ultimately resolves the request.  As this environment is fast paced, you must be able to work under pressure and accurately process a high volume of calls on a daily basis and follow up with the request until it is resolved. You will be expected to provide the highest level of customer service in a friendly and helpful manner. This position requires an eye for detail and the ability to adapt to changing workloads and requests.RESPONSIBILITIES:  Accurate and timely follow up for internal and external customersEnsure Customer Service levels are met or exceededIdentify, research, and resolve customer issues using the various methodsComplete call logs and reports as neededWork in collaboration with internal and external customers to ensure appropriate standards are outlined and implemented Propose and help execute new approaches/procedures to drive continual improvements in the efficiency and effectiveness of the departmentMay be required to perform miscellaneous tasks to provide additional support to the organizationProactively identify trends from customer contacts and review with managerAnswer incoming calls and emails and satisfy the customer’s queries with the best knowledge &amp; expertise  SKILLS:  Strong Customer Service SkillsProven ability to work cooperatively as a member of a team as well as work independently to achieve goals and targetsAbility to follow through on requests and successfully close issuesProven ability to maintain accurate and detailed recordsExcellent oral and written communication skillsDemonstrated creative problem-solving skillsPrepare special reports upon requestAdhere to the Code of Business EthicsConduct oneself with honesty and integrity above all else. Commit to the highest ethical standardsEDUCATION AND EXPERIENCE: HIGH SCHOOL DIPLOMA
Title: CUSTOMER SERVICE AGENT 
Salary: 30000-38000
Description: Location DALLAS, TX , USAJob DescriptionRepresentative, Customer Service - TX - Dallas Customer Service Representative    POSITION PURPOSE: The role of the Customer Service Representative is to develop customer relationships to increase customer loyalty and interact with customers in an efficient and professional manner. The Customer Service Representative is responsible for answering incoming calls from customers, answering inquiries and questions, handling complaints, troubleshooting problems and providing information that ultimately resolves the request.  As this environment is fast paced, you must be able to work under pressure and accurately process a high volume of calls on a daily basis and follow up with the request until it is resolved. You will be expected to provide the highest level of customer service in a friendly and helpful manner. This position requires an eye for detail and the ability to adapt to changing workloads and requests.RESPONSIBILITIES:  Accurate and timely follow up for internal and external customersEnsure Customer Service levels are met or exceededIdentify, research, and resolve customer issues using the various methodsComplete call logs and reports as neededWork in collaboration with internal and external customers to ensure appropriate standards are outlined and implemented Propose and help execute new approaches/procedures to drive continual improvements in the efficiency and effectiveness of the departmentMay be required to perform miscellaneous tasks to provide additional support to the organizationProactively identify trends from customer contacts and review with managerAnswer incoming calls and emails and satisfy the customer’s queries with the best knowledge &amp; expertise  SKILLS:  Strong Customer Service SkillsProven ability to work cooperatively as a member of a team as well as work independently to achieve goals and targetsAbility to follow through on requests and successfully close issuesProven ability to maintain accurate and detailed recordsExcellent oral and written communication skillsDemonstrated creative problem-solving skillsPrepare special reports upon requestAdhere to the Code of Business EthicsConduct oneself with honesty and integrity above all else. Commit to the highest ethical standardsEDUCATION AND EXPERIENCE: HIGH SCHOOL DIPLOMA
Requirements: Entry level experience, High School or equivalent education
Fraudulent: Yes