HR Generalist
Summary: The HR Generalist supports external client companies, including managers and employees, by providing professional first- and second-level human resources guidance, consultation and information to assigned client groups, through NFP’s Human Resources Services Center.Essential Duties and Responsibilities: Consistently answers calls in a timely and friendly manner.Demonstrates superior active listening skills and restates callers’ needs to confirm understanding.Responds courteously, cheerfully and appropriately to callers’ requests for information and guidance on human resources matters.Identifies issues for third-level (escalated) response and routes calls to the appropriate third-level resource.Anticipates callers’ needs and concerns; demonstrates empathy and positive approach to problem-solving.Effectively manages negative and / or emotional calls; works to de-escalate situations and effectively re-focus calls toward potential solutions.Manages calls to minimize call-backs, hand-offs and need for follow-up calls.Demonstrates clear understanding and application of each client’s HR policies, procedures and practices.Advises VP-HR Services regarding potential problems with customer service, operations or issue management; recommends alternative solutions to effectively resolve problems and / or minimize impacts.Makes recommendations and offers input on processes/procedures to improve customer service and client satisfaction with the HR Service / Call Center.Reviews HR Service/Call Center metrics; advises VP-HR Services regarding trends and progress toward objectives; recommends appropriate courses of action to ensure peak performance of HR Service / Call Center and excellent client experience.Supports HR Services in outsourced HR activities, including but not limited to: recruiting / on-boarding; training and development; employee relations; leave administration; payroll; compensation, compliance and employment.Maintains high professional standards of client and employee confidentiality.Manages specific projects as determined by the VP-HR Services; performs other duties as requested or required.
Title: HR Generalist
Salary: 50000-60000
Description: Summary: The HR Generalist supports external client companies, including managers and employees, by providing professional first- and second-level human resources guidance, consultation and information to assigned client groups, through NFP’s Human Resources Services Center.Essential Duties and Responsibilities: Consistently answers calls in a timely and friendly manner.Demonstrates superior active listening skills and restates callers’ needs to confirm understanding.Responds courteously, cheerfully and appropriately to callers’ requests for information and guidance on human resources matters.Identifies issues for third-level (escalated) response and routes calls to the appropriate third-level resource.Anticipates callers’ needs and concerns; demonstrates empathy and positive approach to problem-solving.Effectively manages negative and / or emotional calls; works to de-escalate situations and effectively re-focus calls toward potential solutions.Manages calls to minimize call-backs, hand-offs and need for follow-up calls.Demonstrates clear understanding and application of each client’s HR policies, procedures and practices.Advises VP-HR Services regarding potential problems with customer service, operations or issue management; recommends alternative solutions to effectively resolve problems and / or minimize impacts.Makes recommendations and offers input on processes/procedures to improve customer service and client satisfaction with the HR Service / Call Center.Reviews HR Service/Call Center metrics; advises VP-HR Services regarding trends and progress toward objectives; recommends appropriate courses of action to ensure peak performance of HR Service / Call Center and excellent client experience.Supports HR Services in outsourced HR activities, including but not limited to: recruiting / on-boarding; training and development; employee relations; leave administration; payroll; compensation, compliance and employment.Maintains high professional standards of client and employee confidentiality.Manages specific projects as determined by the VP-HR Services; performs other duties as requested or required.
Requirements: Associate experience, Bachelor's Degree education
Fraudulent: No