Service Delivery Manager 2 
The Service Delivery Manager 2  will be responsible for all aspects of the contracted site services (Print &amp; Mail Operations) and working closely with the on-site Novitex team. The ideal candidate will be an integral part of our talented team, supporting our continued growth.Responsibilities:Coordinate workflow within the team, including prioritizing jobs and delegating duties to associates.Administrative - Performs administrative tasks, provides volumes/billing inputs to one-up Manager, and other assigned duties in a timely manner. Ensures adherence to company policies and guidelines, safety &amp; security procedures.Quality/Workflow compliance - demonstrate commitment and enthusiasm and utilization of quality tools to drive SLA attainment and exceed client expectations.  Ensure service levels are clearly communicated, understood, and performed by on-site staff.Coaching &amp; counseling - create a positive atmosphere of professionalism and support.  Provide honest and timely verbal and written feedback to employees; address performance issues with directness and sensitivity with guidance from manager and human resources.Personnel Management - Performs all functions in HR Access to include time and payroll authorization, training approval and vacation approval.  Duties also include hiring and termination authorization, annual reviews and merit increase actions, with approval from HR and/or one-up manager. Reviews monthly P &amp; L statements for accuracyManages expensesClient Satisfaction
Title: Service Delivery Manager 2 
Salary: None
Description: The Service Delivery Manager 2  will be responsible for all aspects of the contracted site services (Print &amp; Mail Operations) and working closely with the on-site Novitex team. The ideal candidate will be an integral part of our talented team, supporting our continued growth.Responsibilities:Coordinate workflow within the team, including prioritizing jobs and delegating duties to associates.Administrative - Performs administrative tasks, provides volumes/billing inputs to one-up Manager, and other assigned duties in a timely manner. Ensures adherence to company policies and guidelines, safety &amp; security procedures.Quality/Workflow compliance - demonstrate commitment and enthusiasm and utilization of quality tools to drive SLA attainment and exceed client expectations.  Ensure service levels are clearly communicated, understood, and performed by on-site staff.Coaching &amp; counseling - create a positive atmosphere of professionalism and support.  Provide honest and timely verbal and written feedback to employees; address performance issues with directness and sensitivity with guidance from manager and human resources.Personnel Management - Performs all functions in HR Access to include time and payroll authorization, training approval and vacation approval.  Duties also include hiring and termination authorization, annual reviews and merit increase actions, with approval from HR and/or one-up manager. Reviews monthly P &amp; L statements for accuracyManages expensesClient Satisfaction
Requirements: Associate experience, High School or equivalent education
Fraudulent: No