Software Support Engineer
Douglas Adams wrote, "if you really want to understand something, the best way is to try and explain it to someone else. That forces you to sort it out in your own mind. And the more slow and dim-witted your pupil, the more you have to break things down into more and more simple ideas. And that's really the essence of programming. By the time you've sorted out a complicated idea into little steps that even a stupid machine can deal with, you've certainly learned something about it yourself."In this way, the Software Support Engineer is the very best place to start your career in software engineering. For years to come, you will have a distinct advantage over your counterparts. You will have an in depth understanding of end users, the way their minds work, and how to best engineer solutions. You get a chance to see life on the other side. Many engineers will tell you this role should be a requisite to all software engineering jobs because of the valuable perspective you gain. In the end, your products and your code will simply be better. Below is a rundown of what to expect.You will be responsible for providing a high level of customer service and satisfaction on a technical and functional level in resolving customer problems related to their products.  On a normal day you'll track issues, diagnosis, replicate, troubleshoot, resolve and escalate a wide array of mostly data related issues using sound judgment and creative and innovative ways to solve problems. This role is a part of the software developer career ladder. Extensive training will be provided. ResponsibilitiesProvide expert solutions to complex customer problems in a timely manner by receiving, clarifying and investigating incidentsTake ownership of and follow-through with all priority customer incidentsObserve trends with technical issues and recommend improvements Offer timely technical explanations to customers throughout the incident resolution process Ensure that all internal and external customer interactions are handled professionally and with the highest level of service, follow-throughConsistently keep commitmentsClearly and concisely document all customer interaction and all steps taken to resolve incidentsAttend training sessions offered and develop your skills as a software engineerQuickly learn new platforms 
Title: Software Support Engineer
Salary: None
Description: Douglas Adams wrote, "if you really want to understand something, the best way is to try and explain it to someone else. That forces you to sort it out in your own mind. And the more slow and dim-witted your pupil, the more you have to break things down into more and more simple ideas. And that's really the essence of programming. By the time you've sorted out a complicated idea into little steps that even a stupid machine can deal with, you've certainly learned something about it yourself."In this way, the Software Support Engineer is the very best place to start your career in software engineering. For years to come, you will have a distinct advantage over your counterparts. You will have an in depth understanding of end users, the way their minds work, and how to best engineer solutions. You get a chance to see life on the other side. Many engineers will tell you this role should be a requisite to all software engineering jobs because of the valuable perspective you gain. In the end, your products and your code will simply be better. Below is a rundown of what to expect.You will be responsible for providing a high level of customer service and satisfaction on a technical and functional level in resolving customer problems related to their products.  On a normal day you'll track issues, diagnosis, replicate, troubleshoot, resolve and escalate a wide array of mostly data related issues using sound judgment and creative and innovative ways to solve problems. This role is a part of the software developer career ladder. Extensive training will be provided. ResponsibilitiesProvide expert solutions to complex customer problems in a timely manner by receiving, clarifying and investigating incidentsTake ownership of and follow-through with all priority customer incidentsObserve trends with technical issues and recommend improvements Offer timely technical explanations to customers throughout the incident resolution process Ensure that all internal and external customer interactions are handled professionally and with the highest level of service, follow-throughConsistently keep commitmentsClearly and concisely document all customer interaction and all steps taken to resolve incidentsAttend training sessions offered and develop your skills as a software engineerQuickly learn new platforms 
Requirements: Associate experience, Bachelor's Degree education
Fraudulent: No