Technical Support Agent - Software
We are looking for an experienced, process-oriented, and technically-savvy support manager. We are looking for someone with a passion for customer satisfaction who has a proven track record and knows what good customer support looks like. The Technical Support Agent will need to be comfortable working on a high-level across organizations (with engineering, product management, QA and services teams), must be a reliable self-starter, and a team player. This role will be responsible for front-line customer support, responding to Flite Platform technical issues and general customer support requests.This position is for software support, not hardware support. Responsibilities:Answer and resolve Flite Platform support requests in an efficient and timely mannerPrioritize and manage queue of customer requestsMaintain a high-level of communication with clients on status updates, time to resolution and proposed solutionsAssist in the development and maintenance of the support and community websiteProactively exceed customer expectationsFile bugs and product issues in a clear and comprehensive mannerBecome a Flite Platform expert
Title: Technical Support Agent - Software
Salary: None
Description: We are looking for an experienced, process-oriented, and technically-savvy support manager. We are looking for someone with a passion for customer satisfaction who has a proven track record and knows what good customer support looks like. The Technical Support Agent will need to be comfortable working on a high-level across organizations (with engineering, product management, QA and services teams), must be a reliable self-starter, and a team player. This role will be responsible for front-line customer support, responding to Flite Platform technical issues and general customer support requests.This position is for software support, not hardware support. Responsibilities:Answer and resolve Flite Platform support requests in an efficient and timely mannerPrioritize and manage queue of customer requestsMaintain a high-level of communication with clients on status updates, time to resolution and proposed solutionsAssist in the development and maintenance of the support and community websiteProactively exceed customer expectationsFile bugs and product issues in a clear and comprehensive mannerBecome a Flite Platform expert
Requirements: Associate experience, None education
Fraudulent: No