Technical Support Associate
We are looking to hire motivated people to add to our team of Technical Support Associates. We provide Support services for thousands of business Nationwide.Job Summary: Troubleshoot via chat, email and phone customer problems with computer hardware and software issues as well as client specific equipment and applications by performing the following duties.Essential Duties and Responsibilities include the following. Other duties may be assigned.- Answers incoming inquiries, responds to customer questions and solves problems according to standardized procedures while maintaining a courteous manner.– Asks effective questions and gathers information to determine source of problems and customer needs.– Logs on/off customer care system and accesses account files.– Enters alpha and numeric data via computer keyboard into an automated system accurately.– Accurately captures all customer and issue related information in the proper database.– Leads customers through documented process of fixing their software, hardware, or network problems.– Uses product information, multiple client tools, client specific reference materials, scripting, advanced technical knowledge, and customer service skills and problem solving skills to diagnose and solve customer problems.– Stays current with latest technology changes.
Title: Technical Support Associate
Salary: 25000-30000
Description: We are looking to hire motivated people to add to our team of Technical Support Associates. We provide Support services for thousands of business Nationwide.Job Summary: Troubleshoot via chat, email and phone customer problems with computer hardware and software issues as well as client specific equipment and applications by performing the following duties.Essential Duties and Responsibilities include the following. Other duties may be assigned.- Answers incoming inquiries, responds to customer questions and solves problems according to standardized procedures while maintaining a courteous manner.– Asks effective questions and gathers information to determine source of problems and customer needs.– Logs on/off customer care system and accesses account files.– Enters alpha and numeric data via computer keyboard into an automated system accurately.– Accurately captures all customer and issue related information in the proper database.– Leads customers through documented process of fixing their software, hardware, or network problems.– Uses product information, multiple client tools, client specific reference materials, scripting, advanced technical knowledge, and customer service skills and problem solving skills to diagnose and solve customer problems.– Stays current with latest technology changes.
Requirements: Entry level experience, High School or equivalent education
Fraudulent: No