Training Specialist - Somnoware
Somnoware Healthcare Systems is a software company specializing in health care applications.  The product Somnoware is an integrated workflow management system that systemically and logically enables the harmonization of business processes associated with a Sleep Center.  This fast growing, dynamic, Charlotte based company is adding to its current staff.   This position will be based in Charlotte, NC.Position Summary:The Training Specialist has the primary responsibility of being the in-house subject matter expert on clinical sleep data and the Somnoware product, as well as the first point of contact with outside customers to answer clinical questions about the product.  Hours of work are Monday – Friday, 9:00am – 6:00pm.  Every third week, the incumbent will be on call.  On call hours are Saturday and Sunday all day; weekdays, 6:00pm to 10:30pm. Candidate can take calls from home when they are on call.Primary Responsibilities: Acts as the subject matter expert on the Somnoware product, assessing customer needs and making recommendations on proper product use and applicationTrains customers on the proper use of the sleep center management softwareUnderstands sleep physiology and has a good knowledge of sleep study and sleep reporting – ability to communicate with physicians to help resolve their issues regarding the softwareUnderstands and articulates complex business issues, and addresses them with appropriate solutionsEstablishes and cultivates long-term relationships with customers to drive sales – ability to ask questions that provoke discussions about the customer’s business/industryAttends functional support calls and addresses the customer’s questions and concernsResearches, records and provides appropriate feedback to customers with regard to product complaints and events associated with the operation of the productPrepares and delivers product demos and presentations – guides customers through complex online demonstrationsDevelops relationships with industry thought leaders and participates in trade association activities to gain market insightRepresents the company at conferences and onsite demonstrationsPerforms software installs on an occasional basis Utilizes technical knowledge to do basic configurations on the customer’s PC to maximize the use of the product
Title: Training Specialist - Somnoware
Salary: None
Description: Somnoware Healthcare Systems is a software company specializing in health care applications.  The product Somnoware is an integrated workflow management system that systemically and logically enables the harmonization of business processes associated with a Sleep Center.  This fast growing, dynamic, Charlotte based company is adding to its current staff.   This position will be based in Charlotte, NC.Position Summary:The Training Specialist has the primary responsibility of being the in-house subject matter expert on clinical sleep data and the Somnoware product, as well as the first point of contact with outside customers to answer clinical questions about the product.  Hours of work are Monday – Friday, 9:00am – 6:00pm.  Every third week, the incumbent will be on call.  On call hours are Saturday and Sunday all day; weekdays, 6:00pm to 10:30pm. Candidate can take calls from home when they are on call.Primary Responsibilities: Acts as the subject matter expert on the Somnoware product, assessing customer needs and making recommendations on proper product use and applicationTrains customers on the proper use of the sleep center management softwareUnderstands sleep physiology and has a good knowledge of sleep study and sleep reporting – ability to communicate with physicians to help resolve their issues regarding the softwareUnderstands and articulates complex business issues, and addresses them with appropriate solutionsEstablishes and cultivates long-term relationships with customers to drive sales – ability to ask questions that provoke discussions about the customer’s business/industryAttends functional support calls and addresses the customer’s questions and concernsResearches, records and provides appropriate feedback to customers with regard to product complaints and events associated with the operation of the productPrepares and delivers product demos and presentations – guides customers through complex online demonstrationsDevelops relationships with industry thought leaders and participates in trade association activities to gain market insightRepresents the company at conferences and onsite demonstrationsPerforms software installs on an occasional basis Utilizes technical knowledge to do basic configurations on the customer’s PC to maximize the use of the product
Requirements: None experience, None education
Fraudulent: No