New York Relay Supervisor
This position assists the Center Manager in managing the day-to day operations of the center. Supervisors are responsible for providing leadership and guidance to team members. Supervisors perform a variety of tasks including but not limited to encouraging and maintaining quality requirements, motivating to meet or exceed expectations in attendance, policy adherence, time management, and maintaining overall floor management.  Essential Functions:Define the highest level of quality service to all consumers and employeesProvide continuous feedback, support and assistance to employees regarding job performance.Responsible for managing team by providing coaching, development and by managing attendance, work performance and corrective action forms and assist with on-going training of CAs regarding technical and/or procedural changes.Responsible for managing the floor to meet Center Requirements which includes service occupancy, service levels and answer time.Maintain a positive work environment through day to day employee interactions and facility activities.Support employees in meeting or exceeding performance standards as outlined by state contracts, customer requirements and company standardsSupport Management in managing an efficient center which includes providing back-up CA duties when necessary (i.e. peak times, sick/vacation shortage, etc).Interface with relay consumers and obtain solutions to consumer issues. Receive customer commendations from consumers and ensure that recognition is provided to the appropriate Communication AssistantEnsure monthly surveys and ergonomic assessments are performed on all Communication AssistantsCollaborate with employees and staff to ensure that the established goals and objectives are met in a timely mannerKnowledge, Skills and Abilities:To perform the essential functions of this position successfully, an individual should demonstrate the following competencies: Working knowledge of Microsoft Office (Word, Excel, Outlook, Access, PowerPoint)Excellent communication skills as well as the ability to negotiate at all levelsKnowledge of Deaf Culture / ASLProven organization skills / human relations skillsHigh level of confidentialityGood grammar skills and typing skills for 60 wpm or betterPleasant personality and ability to work with people
Title: New York Relay Supervisor
Salary: None
Description: This position assists the Center Manager in managing the day-to day operations of the center. Supervisors are responsible for providing leadership and guidance to team members. Supervisors perform a variety of tasks including but not limited to encouraging and maintaining quality requirements, motivating to meet or exceed expectations in attendance, policy adherence, time management, and maintaining overall floor management.  Essential Functions:Define the highest level of quality service to all consumers and employeesProvide continuous feedback, support and assistance to employees regarding job performance.Responsible for managing team by providing coaching, development and by managing attendance, work performance and corrective action forms and assist with on-going training of CAs regarding technical and/or procedural changes.Responsible for managing the floor to meet Center Requirements which includes service occupancy, service levels and answer time.Maintain a positive work environment through day to day employee interactions and facility activities.Support employees in meeting or exceeding performance standards as outlined by state contracts, customer requirements and company standardsSupport Management in managing an efficient center which includes providing back-up CA duties when necessary (i.e. peak times, sick/vacation shortage, etc).Interface with relay consumers and obtain solutions to consumer issues. Receive customer commendations from consumers and ensure that recognition is provided to the appropriate Communication AssistantEnsure monthly surveys and ergonomic assessments are performed on all Communication AssistantsCollaborate with employees and staff to ensure that the established goals and objectives are met in a timely mannerKnowledge, Skills and Abilities:To perform the essential functions of this position successfully, an individual should demonstrate the following competencies: Working knowledge of Microsoft Office (Word, Excel, Outlook, Access, PowerPoint)Excellent communication skills as well as the ability to negotiate at all levelsKnowledge of Deaf Culture / ASLProven organization skills / human relations skillsHigh level of confidentialityGood grammar skills and typing skills for 60 wpm or betterPleasant personality and ability to work with people
Requirements: Not Applicable experience, Unspecified education
Fraudulent: No