General Clerk 2 - Call Center Agent 
We are currently seeking General Clerk II to work as a call center agent in our Washington, D.C. client location.  The right candidate will be an integral part of our talented team, supporting our continued growth. Responsibilities include, but are not limited to: Receiving and directing calls in a professional mannerMaintain and verify supporting documents related to the federal government's Affordable Care Act via paper or electronic formatIdentify, classify and sort documentsAssociate all scanned images and hard copies of verification documents with an individual’s record in client database Make appropriate annotations in the client database to indicate that new information has been received for record.Communicate with applicants, enrollees, and other relevant individuals to support the efficient processing of documentation. Communication will be conducted through mail, email or limited outbound callingHandle Complex Issue Resolution to include but not limited to; identify, research, analyze and manage all incoming and outgoing written correspondence related to all complex issuesMaintain Resolution LogPerform basic data entry; prepare and maintain detailed records, files, and reports; to type accurately at a speed consistent with work requirements; and to transfer documents from one location to anotherLift large boxes of paper for storage or production use if requiredHandle time-sensitive materialsHandle confidential materialsPerform duties and special requests as assigned by team leader and managerEnsure operating and quality standards are met based on service objectivesMaintain accuracy of required reports, logs and measurementsEnsure the highest levels of customer careEnsure adherence to business guidelines, safety &amp; security proceduresSupport financial results by minimizing site waste and rework
Title: General Clerk 2 - Call Center Agent 
Salary: None
Description: We are currently seeking General Clerk II to work as a call center agent in our Washington, D.C. client location.  The right candidate will be an integral part of our talented team, supporting our continued growth. Responsibilities include, but are not limited to: Receiving and directing calls in a professional mannerMaintain and verify supporting documents related to the federal government's Affordable Care Act via paper or electronic formatIdentify, classify and sort documentsAssociate all scanned images and hard copies of verification documents with an individual’s record in client database Make appropriate annotations in the client database to indicate that new information has been received for record.Communicate with applicants, enrollees, and other relevant individuals to support the efficient processing of documentation. Communication will be conducted through mail, email or limited outbound callingHandle Complex Issue Resolution to include but not limited to; identify, research, analyze and manage all incoming and outgoing written correspondence related to all complex issuesMaintain Resolution LogPerform basic data entry; prepare and maintain detailed records, files, and reports; to type accurately at a speed consistent with work requirements; and to transfer documents from one location to anotherLift large boxes of paper for storage or production use if requiredHandle time-sensitive materialsHandle confidential materialsPerform duties and special requests as assigned by team leader and managerEnsure operating and quality standards are met based on service objectivesMaintain accuracy of required reports, logs and measurementsEnsure the highest levels of customer careEnsure adherence to business guidelines, safety &amp; security proceduresSupport financial results by minimizing site waste and rework
Requirements: Entry level experience, High School or equivalent education
Fraudulent: No