Customer Success Consultant
HappyFox is all about bringing the happiness quotient in support teams. We help companies transform their customer support teams from good to great.As a Customer Success Consultant at HappyFox, you will be responsible toTake ownership of customer issues and work with Engineering and Product Management to get resolution.Provide training and product demo to customers and prospectsAbility to ask questions and get to the root of issues before finding a solutionTalk to customers on day-to-day basis and ensure great support experience at every touchpointStreamline customer feedback and insights to drive product decisionsConvert frequently asked questions into great, shareable Knowledge base articlesBe a product evangelist and customer support expert to HappyFox customersHandle all inbound support requests coming via email, chat or phoneEffectively communicate new product features and benefits to existing customers
Title: Customer Success Consultant
Salary: 42000-58000
Description: HappyFox is all about bringing the happiness quotient in support teams. We help companies transform their customer support teams from good to great.As a Customer Success Consultant at HappyFox, you will be responsible toTake ownership of customer issues and work with Engineering and Product Management to get resolution.Provide training and product demo to customers and prospectsAbility to ask questions and get to the root of issues before finding a solutionTalk to customers on day-to-day basis and ensure great support experience at every touchpointStreamline customer feedback and insights to drive product decisionsConvert frequently asked questions into great, shareable Knowledge base articlesBe a product evangelist and customer support expert to HappyFox customersHandle all inbound support requests coming via email, chat or phoneEffectively communicate new product features and benefits to existing customers
Requirements: Associate experience, Bachelor's Degree education
Fraudulent: No