Customer Success Manager - Portuguese speaking
A highly successful eCommerce software vendor is seeking a Portuguese speaking Customer Success Manager (CSM) who will be both implementing new customers, and supporting existing customers in Brazil. You will be responsible for providing best practice guidance regarding eCommerce and product merchandising, helping our customers achieve measurable success with our products. This is done through direct communication, via the phone and email. This position acts as the primary point of contact between SLI Systems and the client base, and as such the candidate should be professional, articulate and energetic. You will be handling all requests and issues and should also have excellent time management skills.ResponsibilitiesEnsure the timely and successful deployment of our software to our customersClosely monitor success metrics and conduct regular reviews with customers to discuss opportunities for improvementDisseminate product best practices and industry specific advice regarding eCommerce and product merchandisingRespond to client request regarding SLI productsInterface with engineering to resolve customer support issues/questionsEscalate critical customer issues; provide summary of the overall ‘health’ of the account and use of our servicesServe as an advocate for your customers in driving the improvement and evolution of our products and servicesEstablish and build strong customer relationships over time that allow for continuity, and ongoing representationTrain customers on the use of SLI productsProvide input to Product Managers on new services/products/features requested by clients
Title: Customer Success Manager - Portuguese speaking
Salary: None
Description: A highly successful eCommerce software vendor is seeking a Portuguese speaking Customer Success Manager (CSM) who will be both implementing new customers, and supporting existing customers in Brazil. You will be responsible for providing best practice guidance regarding eCommerce and product merchandising, helping our customers achieve measurable success with our products. This is done through direct communication, via the phone and email. This position acts as the primary point of contact between SLI Systems and the client base, and as such the candidate should be professional, articulate and energetic. You will be handling all requests and issues and should also have excellent time management skills.ResponsibilitiesEnsure the timely and successful deployment of our software to our customersClosely monitor success metrics and conduct regular reviews with customers to discuss opportunities for improvementDisseminate product best practices and industry specific advice regarding eCommerce and product merchandisingRespond to client request regarding SLI productsInterface with engineering to resolve customer support issues/questionsEscalate critical customer issues; provide summary of the overall ‘health’ of the account and use of our servicesServe as an advocate for your customers in driving the improvement and evolution of our products and servicesEstablish and build strong customer relationships over time that allow for continuity, and ongoing representationTrain customers on the use of SLI productsProvide input to Product Managers on new services/products/features requested by clients
Requirements: Associate experience, Bachelor's Degree education
Fraudulent: No