Operations Training Associate
Big Italian Meatball: EmploymentJob DescriptionOperations Training Associate (OTA): Full TimeRole Description:To deliver an exceptional customer experience every time, while following the values of Big Italian Meatball and adhering to our policies and procedures. Your main responsibility as an operations training associate is ensuring that the Operations Associates that have been assigned to you are delivering the highest level of customer service in a clean and safe environment. In addition to adhering to our policies and procedures, you are responsible for:Customer and Employee Interactions:Following basic people essentials:Maintaining a clean and complete uniformMaintaining good grooming habitsArriving to work on time and when scheduledUnderstanding the “how” and “why” behind the policies and procedures of Big Italian MeatballUnderstanding and supporting the Open Door policyPromoting teamwork to achieve restaurant goalsAssisting others when needed while demonstrating consideration for proper proceduresFollowing the practices of Big Italian Meatball as outlined in the Company HandbookFollowing all reasonable instruction given by an authorized person (i.e. Operations Training Associate, manager, or owner)Acting as a brand ambassador for Big Italian Meatball at all timesService, Quality, Cleanliness, and ValueFollowing critical standards for raw and finished product quality, service speed, cleanliness and sanitationDelivering fast, friendly, and accurate service to all customersAdhering to restaurant performance standards and as per shift manager directionsFollowing directions for the implementation of new products and proceduresActively supporting sales promotions to maximize sales potentialMaintain operational and kitchen areas to exceed customer cleanliness, comfort, and convenience expectationsFood Safety/Sanitation/HygieneFollowing all food safety, sanitation and hygiene requirements and practicesCustomer EngagementWelcoming every customer with a smile and being genuinely friendly at all times.Attending to customers’ needs as a primary focusReferring difficult customer inquiries to a ManagerWorkplace SafetyReport all work related near misses, injuries and illnesses as soon as possibleFollow correct procedures and reasonable instructions including Personal Protective Equipment (PPE) when instructedLook after themselves, each other and anyone else who may be affected by what they do or not do while at workNot putting other employees, customers, contractors, or visitors at risk of injury/illnessNot intentionally or recklessly interfering with or misusing equipment or any other item supplied at our workplace
Title: Operations Training Associate
Salary: None
Description: Big Italian Meatball: EmploymentJob DescriptionOperations Training Associate (OTA): Full TimeRole Description:To deliver an exceptional customer experience every time, while following the values of Big Italian Meatball and adhering to our policies and procedures. Your main responsibility as an operations training associate is ensuring that the Operations Associates that have been assigned to you are delivering the highest level of customer service in a clean and safe environment. In addition to adhering to our policies and procedures, you are responsible for:Customer and Employee Interactions:Following basic people essentials:Maintaining a clean and complete uniformMaintaining good grooming habitsArriving to work on time and when scheduledUnderstanding the “how” and “why” behind the policies and procedures of Big Italian MeatballUnderstanding and supporting the Open Door policyPromoting teamwork to achieve restaurant goalsAssisting others when needed while demonstrating consideration for proper proceduresFollowing the practices of Big Italian Meatball as outlined in the Company HandbookFollowing all reasonable instruction given by an authorized person (i.e. Operations Training Associate, manager, or owner)Acting as a brand ambassador for Big Italian Meatball at all timesService, Quality, Cleanliness, and ValueFollowing critical standards for raw and finished product quality, service speed, cleanliness and sanitationDelivering fast, friendly, and accurate service to all customersAdhering to restaurant performance standards and as per shift manager directionsFollowing directions for the implementation of new products and proceduresActively supporting sales promotions to maximize sales potentialMaintain operational and kitchen areas to exceed customer cleanliness, comfort, and convenience expectationsFood Safety/Sanitation/HygieneFollowing all food safety, sanitation and hygiene requirements and practicesCustomer EngagementWelcoming every customer with a smile and being genuinely friendly at all times.Attending to customers’ needs as a primary focusReferring difficult customer inquiries to a ManagerWorkplace SafetyReport all work related near misses, injuries and illnesses as soon as possibleFollow correct procedures and reasonable instructions including Personal Protective Equipment (PPE) when instructedLook after themselves, each other and anyone else who may be affected by what they do or not do while at workNot putting other employees, customers, contractors, or visitors at risk of injury/illnessNot intentionally or recklessly interfering with or misusing equipment or any other item supplied at our workplace
Requirements: None experience, None education
Fraudulent: No