Customer Service Team Lead 
The Customer Service Team Leader. The right candidate will be an integral part of the Novitex team, supporting our continued growth. As Customer Service Team Leader, you will be responsible for successful delivery of all aspects of the contracted site services and the on-site Novitex team. In order to achieve these objectives, you will be expected to maintain a high level of client contact; develop site personnel, and maintain a cost effective and profitable site operation.Responsibilities include but, are not limited to: leading team in Reprographics and Print Services, outgoing package delivery and S&amp;R duties, ensuring a high level of customer service and managing a team of CSA’sWe are looking for a Team Leader willing to do “whatever it takes” to get the job doneIdeal candidate has a “can do” attitude with excellent communication skillsSelect, develop, motivate, and maintain a properly staffed team, so that all work is processed in accordance with service level agreementsCompile, generate, and publish reports to ensure internal and external accuracy and productivityCoach employees for performance and developmentProvide clients with updated documentation for all processesDevelop plans for improving quality, and efficiency by reviewing work flows, procedures, systems and performanceConstantly monitor the workflow and utilize manpower in the most effective manner to ensure satisfaction of all service level commitments and maximization of cost effectivenessResponsible for scheduling vacations, floating holidays, overtime hours, and backup coverage for employeesResponsible for maintaining equipment and performing software updatesMeet critical client expectations and deliver results in a timely mannerIdentify and create the potential for add-on business by developing a deep understanding of the client’s business strategy and needsMaintain constant contact with the client for system changes to ensure that the department runs efficientlyMaintain efficient and accurate updates of customer's operation to ensure customer and client satisfaction. These goals are met through example and guidanceEnsure employees are cross trained and able to perform a variety of roles whenever necessaryManage daily team huddlesProfessional attire
Title: Customer Service Team Lead 
Salary: None
Description: The Customer Service Team Leader. The right candidate will be an integral part of the Novitex team, supporting our continued growth. As Customer Service Team Leader, you will be responsible for successful delivery of all aspects of the contracted site services and the on-site Novitex team. In order to achieve these objectives, you will be expected to maintain a high level of client contact; develop site personnel, and maintain a cost effective and profitable site operation.Responsibilities include but, are not limited to: leading team in Reprographics and Print Services, outgoing package delivery and S&amp;R duties, ensuring a high level of customer service and managing a team of CSA’sWe are looking for a Team Leader willing to do “whatever it takes” to get the job doneIdeal candidate has a “can do” attitude with excellent communication skillsSelect, develop, motivate, and maintain a properly staffed team, so that all work is processed in accordance with service level agreementsCompile, generate, and publish reports to ensure internal and external accuracy and productivityCoach employees for performance and developmentProvide clients with updated documentation for all processesDevelop plans for improving quality, and efficiency by reviewing work flows, procedures, systems and performanceConstantly monitor the workflow and utilize manpower in the most effective manner to ensure satisfaction of all service level commitments and maximization of cost effectivenessResponsible for scheduling vacations, floating holidays, overtime hours, and backup coverage for employeesResponsible for maintaining equipment and performing software updatesMeet critical client expectations and deliver results in a timely mannerIdentify and create the potential for add-on business by developing a deep understanding of the client’s business strategy and needsMaintain constant contact with the client for system changes to ensure that the department runs efficientlyMaintain efficient and accurate updates of customer's operation to ensure customer and client satisfaction. These goals are met through example and guidanceEnsure employees are cross trained and able to perform a variety of roles whenever necessaryManage daily team huddlesProfessional attire
Requirements: Associate experience, High School or equivalent education
Fraudulent: No