Support Agent
About DepopDepop is an exciting new mobile marketplace where you can sell things by simply taking a picture, as well as follow your friends and buy unique things.Depop has already been received with great enthusiasm in our test regions and it is now beginning to expand into the global market, following funding from highly prestigious venture capitalists.This is an extremely exciting opportunity to join a young, fast growing and very promising company based in the Shoreditch area, backed by some of the most prestigious VC’s in the technology market.Summary of the Role As a Support Agent you will be the first point of contact of the company. You will be handling emails regarding order issues and general questions about the app and technical support. You will also assist the support manager in shaping and improving the overall customer experience. You will work closely with the support manager and our community manager to bring the customer satisfaction and experience on the table and thus actively improving the final product. You will also be responsible for: - Resolving inbound customer inquiries including technical and other support issues.- Handling a very high volume of support inquiries per day.- Dealing with order, technical, and general inquires about Depop.- Completing other projects as assigned.- Taking the initiative to improve processes and documentation where needed.
Title: Support Agent
Salary: None
Description: About DepopDepop is an exciting new mobile marketplace where you can sell things by simply taking a picture, as well as follow your friends and buy unique things.Depop has already been received with great enthusiasm in our test regions and it is now beginning to expand into the global market, following funding from highly prestigious venture capitalists.This is an extremely exciting opportunity to join a young, fast growing and very promising company based in the Shoreditch area, backed by some of the most prestigious VC’s in the technology market.Summary of the Role As a Support Agent you will be the first point of contact of the company. You will be handling emails regarding order issues and general questions about the app and technical support. You will also assist the support manager in shaping and improving the overall customer experience. You will work closely with the support manager and our community manager to bring the customer satisfaction and experience on the table and thus actively improving the final product. You will also be responsible for: - Resolving inbound customer inquiries including technical and other support issues.- Handling a very high volume of support inquiries per day.- Dealing with order, technical, and general inquires about Depop.- Completing other projects as assigned.- Taking the initiative to improve processes and documentation where needed.
Requirements: Associate experience, None education
Fraudulent: No