Technical Support Engineer
Cloud 66 is a TechStars company building the best and easiest way to deploy and manage web applications on any cloud provider. Every day, thousands of developers use Cloud 66 to deploy their web and mobile apps to their servers on any cloud with the ease they are used to at Heroku but flexibility of owning their servers.If you like to be part of an amazing team of passionate programmers who love to help their fellow developers with their projects, read on:A Cloud 66 Technical Support Engineer might be found serving in many different capacities:You will be the voice of Cloud 66 to our customers and partners; we’ll count on you to interact in a friendly and professional way.You will interact with our customers' and partners' developers, architects and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.You will help customers understand the finer points of Cloud 66 capabilities and influence them to implement best practices.You will interact, collaborate and network with other departments in Cloud 66 in your search for solutions that our customers need.You will work cross functionally with Engineering, Product Management and Sales. Sometimes you will work with similar cross-functional teams from partner organisations.You will help us understand customer trends, documenting and reporting what you observe to the management team in order to better improve our support process.You might be asked to serve as a Technical Account Manager for our largest enterprise customers and partners. They will look to you for technical guidance.
Title: Technical Support Engineer
Salary: None
Description: Cloud 66 is a TechStars company building the best and easiest way to deploy and manage web applications on any cloud provider. Every day, thousands of developers use Cloud 66 to deploy their web and mobile apps to their servers on any cloud with the ease they are used to at Heroku but flexibility of owning their servers.If you like to be part of an amazing team of passionate programmers who love to help their fellow developers with their projects, read on:A Cloud 66 Technical Support Engineer might be found serving in many different capacities:You will be the voice of Cloud 66 to our customers and partners; we’ll count on you to interact in a friendly and professional way.You will interact with our customers' and partners' developers, architects and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.You will help customers understand the finer points of Cloud 66 capabilities and influence them to implement best practices.You will interact, collaborate and network with other departments in Cloud 66 in your search for solutions that our customers need.You will work cross functionally with Engineering, Product Management and Sales. Sometimes you will work with similar cross-functional teams from partner organisations.You will help us understand customer trends, documenting and reporting what you observe to the management team in order to better improve our support process.You might be asked to serve as a Technical Account Manager for our largest enterprise customers and partners. They will look to you for technical guidance.
Requirements: None experience, None education
Fraudulent: No