Service Delivery Manager
As our Service Delivery Manager you will be one of the industry’s great generalists with excellent communication skills. You will be responsible for our live websites, managing technical support for business critical sites, maintenance and business as usual change requests for our clients.Whilst this is not a senior role, it requires someone with experience of incident management or service delivery and capability to implement best-practice process improvement.A proactive approach to prioritisation and the ability to juggle multiple small projects at once will be extremely useful. Required experience and skills:1-3 years experience working in a similar role on high-profile accountsProject or account management experienceWorked with and understand best practice service delivery processesHighly organised with attention to detailUsed to a fast-paced working environmentWorked closely with technical teamsYou are self-driven and motivating to work withYou operate well under pressure and stay focusedYou’re a problem solver Useful experience:Enterprise-level CMS authoring experience, such as Adobe AEMIssue/ticketing management system such as JiraWorked in a digital agency environment
Title: Service Delivery Manager
Salary: 25000-28000
Description: As our Service Delivery Manager you will be one of the industry’s great generalists with excellent communication skills. You will be responsible for our live websites, managing technical support for business critical sites, maintenance and business as usual change requests for our clients.Whilst this is not a senior role, it requires someone with experience of incident management or service delivery and capability to implement best-practice process improvement.A proactive approach to prioritisation and the ability to juggle multiple small projects at once will be extremely useful. Required experience and skills:1-3 years experience working in a similar role on high-profile accountsProject or account management experienceWorked with and understand best practice service delivery processesHighly organised with attention to detailUsed to a fast-paced working environmentWorked closely with technical teamsYou are self-driven and motivating to work withYou operate well under pressure and stay focusedYou’re a problem solver Useful experience:Enterprise-level CMS authoring experience, such as Adobe AEMIssue/ticketing management system such as JiraWorked in a digital agency environment
Requirements: Associate experience, Bachelor's Degree education
Fraudulent: No