Advisor-Inbound Technical
IBEX GLOBAL employees will receive inbound calls to assist our client’s customers with operational technical support related to their FIOS (Video, Data and Voice) communication service. The position performs in accordance to quality assurance standards and within the guidelines set forth by the company and client. The Customer Service Agent is expected to meet and/or exceed established goals, attend and actively participate in training, re-training and up-training programs. The level of technical support service and campaign requirements could change based on the needs of IBEX GLOBAL and / or the client.   Utilize client base tools to provide accurate and consistent, responses to customer inquiries Suggestively sell Client products and/or services. Follow-up and escalate resolution actions related to unresolved issues Troubleshoot and resolve email setup issues Utilize chat services using proprietary software to detect, troubleshoot, and correct issues  Troubleshoot, detect and correct configuration errors  Additional assigned duties and tasks may be required as needed.Starting pay $10.50
Title: Advisor-Inbound Technical
Salary: 10-Oct
Description: IBEX GLOBAL employees will receive inbound calls to assist our client’s customers with operational technical support related to their FIOS (Video, Data and Voice) communication service. The position performs in accordance to quality assurance standards and within the guidelines set forth by the company and client. The Customer Service Agent is expected to meet and/or exceed established goals, attend and actively participate in training, re-training and up-training programs. The level of technical support service and campaign requirements could change based on the needs of IBEX GLOBAL and / or the client.   Utilize client base tools to provide accurate and consistent, responses to customer inquiries Suggestively sell Client products and/or services. Follow-up and escalate resolution actions related to unresolved issues Troubleshoot and resolve email setup issues Utilize chat services using proprietary software to detect, troubleshoot, and correct issues  Troubleshoot, detect and correct configuration errors  Additional assigned duties and tasks may be required as needed.Starting pay $10.50
Requirements: Entry level experience, High School or equivalent education
Fraudulent: No