Technical Support Specialist
CaseNEX is currently looking for a Technical Support Specialist to join our team at our New York headquarters in midtown Manhattan. The Technical Support Specialist role has the task of providing accurate and friendly solutions to our school district users in a timely and professional manner.The ideal candidate will passionately assist clients while maintaining a strong emphasis on a superior customer experience. This position will be responsible for assisting clients with proper account set-up, maintenance, and troubleshooting the various products offered by CaseNEX. Responsibilities include:Handling incoming telephone calls and customer reported issues submitted via email and websiteAccurately describe and maintain status of each issue entered our web-based ticketing systemTroubleshoot and resolve application issues, including user access and component configurationTroubleshoot printer and scanner issuesAbility to work regularly scheduled shifts between 8:00 am and 8:00 pm
Title: Technical Support Specialist
Salary: None
Description: CaseNEX is currently looking for a Technical Support Specialist to join our team at our New York headquarters in midtown Manhattan. The Technical Support Specialist role has the task of providing accurate and friendly solutions to our school district users in a timely and professional manner.The ideal candidate will passionately assist clients while maintaining a strong emphasis on a superior customer experience. This position will be responsible for assisting clients with proper account set-up, maintenance, and troubleshooting the various products offered by CaseNEX. Responsibilities include:Handling incoming telephone calls and customer reported issues submitted via email and websiteAccurately describe and maintain status of each issue entered our web-based ticketing systemTroubleshoot and resolve application issues, including user access and component configurationTroubleshoot printer and scanner issuesAbility to work regularly scheduled shifts between 8:00 am and 8:00 pm
Requirements: Entry level experience, High School or equivalent education
Fraudulent: No