Production Trading Floor Support 
Production Trading Floor Support   Major Responsibilities:  Responsible for supporting the Equities Trading, Option Trading desk, Program Trading and Middle Office desks.Major tasks include:Support of trading systems used by desksIdentifying, troubleshooting and responding to emergency situations impacting live trading. (i.e. Exchange outage, FIX routing issue,  Connectivity issue, System outage)Escalating problems pro-actively and ensure all stakeholders are kept aware of issues and their development. Collecting and reporting errors and improvements to appropriate teams. Liaise with traders to kept them apprise of issue statusWorking with the traders to understand trader requirements.Level one issue analysisBloomberg routing setupFIX log verificationCowen in house application entitlement setupFIX connection setup and testingDaily batch job supportOATS reporting knowledgeRequired Qualifications:Excellent interpersonal skills as well as written and verbal communication skills with a strong customer service orientation. IT support experience in an electronic trading environment with relevant exposure to development and support of Equities Trading Applications and FIX client connectivity.Experience in FIX protocol to troubleshoot connectivity and messaging issues.Knowledge in Fidessa system, Raptor, CTAC, LiquidPoint.Basic programming scripting required for order messaging setup.Ability to work well under pressure.Ability to quickly resolve issues and think on your feet.Excellent understanding of trading compliance rulesOrganizational and follow- up skills required.
Title: Production Trading Floor Support 
Salary: None
Description: Production Trading Floor Support   Major Responsibilities:  Responsible for supporting the Equities Trading, Option Trading desk, Program Trading and Middle Office desks.Major tasks include:Support of trading systems used by desksIdentifying, troubleshooting and responding to emergency situations impacting live trading. (i.e. Exchange outage, FIX routing issue,  Connectivity issue, System outage)Escalating problems pro-actively and ensure all stakeholders are kept aware of issues and their development. Collecting and reporting errors and improvements to appropriate teams. Liaise with traders to kept them apprise of issue statusWorking with the traders to understand trader requirements.Level one issue analysisBloomberg routing setupFIX log verificationCowen in house application entitlement setupFIX connection setup and testingDaily batch job supportOATS reporting knowledgeRequired Qualifications:Excellent interpersonal skills as well as written and verbal communication skills with a strong customer service orientation. IT support experience in an electronic trading environment with relevant exposure to development and support of Equities Trading Applications and FIX client connectivity.Experience in FIX protocol to troubleshoot connectivity and messaging issues.Knowledge in Fidessa system, Raptor, CTAC, LiquidPoint.Basic programming scripting required for order messaging setup.Ability to work well under pressure.Ability to quickly resolve issues and think on your feet.Excellent understanding of trading compliance rulesOrganizational and follow- up skills required.
Requirements: Mid-Senior level experience, Bachelor's Degree education
Fraudulent: No