Texas CapTel Supervisor
This position assists the Center Manager in managing the day-to day operations of the center. Supervisors are responsible for providing leadership and guidance to team members. Supervisors perform a variety of tasks including but not limited to encouraging and maintaining quality requirements, motivating employees to meet or exceed expectations in attendance, policy adherence, time management, and maintaining overall floor management.Essential Functions:Define the highest level of quality service to all consumers and employeesProvide continuous feedback, support and assistance to employees regarding job performanceResponsible for managing team by providing coaching, development and by managing attendance, work performance and corrective action formsProvide back-up CA duties when necessary (i.e. peak times, sick/vacation shortage, etc.)Assist with new and on-going training of CAs regarding technical and/or procedural changesSupport employees in meeting or exceeding performance standards as outlined by state contracts, customer requirements and company standardsSupervise, monitor, and formally evaluate assigned CAs’ job performance by tracking accuracy and speed requirements, policy adherence, aux and log in times, and attendanceOpen to Internal CSD employees only.
Title: Texas CapTel Supervisor
Salary: 0-0
Description: This position assists the Center Manager in managing the day-to day operations of the center. Supervisors are responsible for providing leadership and guidance to team members. Supervisors perform a variety of tasks including but not limited to encouraging and maintaining quality requirements, motivating employees to meet or exceed expectations in attendance, policy adherence, time management, and maintaining overall floor management.Essential Functions:Define the highest level of quality service to all consumers and employeesProvide continuous feedback, support and assistance to employees regarding job performanceResponsible for managing team by providing coaching, development and by managing attendance, work performance and corrective action formsProvide back-up CA duties when necessary (i.e. peak times, sick/vacation shortage, etc.)Assist with new and on-going training of CAs regarding technical and/or procedural changesSupport employees in meeting or exceeding performance standards as outlined by state contracts, customer requirements and company standardsSupervise, monitor, and formally evaluate assigned CAs’ job performance by tracking accuracy and speed requirements, policy adherence, aux and log in times, and attendanceOpen to Internal CSD employees only.
Requirements: Associate experience, High School or equivalent education
Fraudulent: No