Success Engineer (Remote)
About the jobThe Customer Success team are primarily responsible for onboarding our customers. We start work the moment a customer decides they want to use Intercom, and we stick with them every step of the way to ensure they get the most value from the product. Engineers on the success team are responsible for working with customers to solve technical problems, help with their integrations, and diagnose, report, and solve problems with our software. This position suits junior engineers who wish to gain experience with world class software teams and become full time product engineers. Ideally you would achieve a promotion to product engineer after a year. About the companyIntercom helps internet businesses communicate with their customers. Their mission is to make web business personal. They believe that the future of customer communication requires not increasingly complex, impersonal point solutions, but rather a simple, seamless platform that feels a lot more like Facebook than Salesforce. People love the product:#URL_18cc302f4e0f1dac521853b2a6ae109ebbe44c6130d31eb0413535ba71e2f42f#Founded by serial entrepreneurs Eoghan McCabe, Des Traynor, Ciaran Lee, and David Barrett, the company is just over 2 years old. It has raised $7.75MM to-date from Social+Capital Partnership—their LPs include Facebook, Reid Hoffman, Sean Parker, Peter Theil. Managing partner Mamoon Hamid was on the board of and early investor in Box and Yammer. The team is currently 36, comprising people from Apple, Google, Facebook, Amazon, Yammer, Paypal.Intercom is installed in thousands of web products and is connected with many millions of end-users. The company has been experiencing double-digit monthly revenue growth from the start.They've turned down four acquisition offers to-date—the founders intend to make this a uniquely impactful, long-lasting tech company. They intend to fundamentally change how internet businesses and their customers interact.
Title: Success Engineer (Remote)
Salary: None
Description: About the jobThe Customer Success team are primarily responsible for onboarding our customers. We start work the moment a customer decides they want to use Intercom, and we stick with them every step of the way to ensure they get the most value from the product. Engineers on the success team are responsible for working with customers to solve technical problems, help with their integrations, and diagnose, report, and solve problems with our software. This position suits junior engineers who wish to gain experience with world class software teams and become full time product engineers. Ideally you would achieve a promotion to product engineer after a year. About the companyIntercom helps internet businesses communicate with their customers. Their mission is to make web business personal. They believe that the future of customer communication requires not increasingly complex, impersonal point solutions, but rather a simple, seamless platform that feels a lot more like Facebook than Salesforce. People love the product:#URL_18cc302f4e0f1dac521853b2a6ae109ebbe44c6130d31eb0413535ba71e2f42f#Founded by serial entrepreneurs Eoghan McCabe, Des Traynor, Ciaran Lee, and David Barrett, the company is just over 2 years old. It has raised $7.75MM to-date from Social+Capital Partnership—their LPs include Facebook, Reid Hoffman, Sean Parker, Peter Theil. Managing partner Mamoon Hamid was on the board of and early investor in Box and Yammer. The team is currently 36, comprising people from Apple, Google, Facebook, Amazon, Yammer, Paypal.Intercom is installed in thousands of web products and is connected with many millions of end-users. The company has been experiencing double-digit monthly revenue growth from the start.They've turned down four acquisition offers to-date—the founders intend to make this a uniquely impactful, long-lasting tech company. They intend to fundamentally change how internet businesses and their customers interact.
Requirements: None experience, None education
Fraudulent: No