Agent-Inbound Cust Svc
IBEX Global is rapidly growing and we’re looking to quickly ramp up entry level Call Center Customer Service Representatives who will be responsible for taking inbound calls from clients, providing quality support, and cross selling products and services. At IBEX Global we’ve been delivering superior customer services as a business process outsourcer for over 10 years, offering an integrated suite of services that supports an expansive array of solutions for our clients. Representatives are responsible for resolving customer concerns immediately and effectively, displaying professionalism and courtesy at all times, and generating sales of service related products in an inbound sales center. Representatives will also be generating sales through outbound calls to client’s existing customers.IBEX is located in the RIDC Business Park near the Robinson Township area of Pittsburgh metro.Responsibilities:In this role you will be responsible for fielding inbound calls from customers providing quality support and cross selling products and services based on customers’ needs and placing outbound calls to resolve outstanding customer issues or concerns. Additionally, you will be responsible for placing outbound calls to existing customers to generate sales of products and services.Additional responsibilities of the position include:o Resolving customer concerns immediately and effectively, displaying professionalism and courtesy at all timeo Generating sales of our client’s services and products and representing IBEX Global and its clients with the utmost integrity and professionalismo Providing exceptional service and maintaining established acceptance rating on quality monitoring tests and sales goals o Having full knowledge of features and benefits of products and services; quickly and correctly answering product questions; seeking to stay informed of program changeso Attending and actively participating in all required training programs; showing eagerness and capacity to learn new products and programso Proactively working to maximize the performance of the team and organization and meet/exceed goals to include productivity, quality, performance, schedule adherence, attendance and contract negotiation standards
Title: Agent-Inbound Cust Svc
Salary: 11-Nov
Description: IBEX Global is rapidly growing and we’re looking to quickly ramp up entry level Call Center Customer Service Representatives who will be responsible for taking inbound calls from clients, providing quality support, and cross selling products and services. At IBEX Global we’ve been delivering superior customer services as a business process outsourcer for over 10 years, offering an integrated suite of services that supports an expansive array of solutions for our clients. Representatives are responsible for resolving customer concerns immediately and effectively, displaying professionalism and courtesy at all times, and generating sales of service related products in an inbound sales center. Representatives will also be generating sales through outbound calls to client’s existing customers.IBEX is located in the RIDC Business Park near the Robinson Township area of Pittsburgh metro.Responsibilities:In this role you will be responsible for fielding inbound calls from customers providing quality support and cross selling products and services based on customers’ needs and placing outbound calls to resolve outstanding customer issues or concerns. Additionally, you will be responsible for placing outbound calls to existing customers to generate sales of products and services.Additional responsibilities of the position include:o Resolving customer concerns immediately and effectively, displaying professionalism and courtesy at all timeo Generating sales of our client’s services and products and representing IBEX Global and its clients with the utmost integrity and professionalismo Providing exceptional service and maintaining established acceptance rating on quality monitoring tests and sales goals o Having full knowledge of features and benefits of products and services; quickly and correctly answering product questions; seeking to stay informed of program changeso Attending and actively participating in all required training programs; showing eagerness and capacity to learn new products and programso Proactively working to maximize the performance of the team and organization and meet/exceed goals to include productivity, quality, performance, schedule adherence, attendance and contract negotiation standards
Requirements: Entry level experience, High School or equivalent education
Fraudulent: No