VP of Customer Success
If you love customers, building a team, establishing best practices, growing a business, and helping customers achieve their goals this is the role for you.Take charge of growing our customer success team. Everything from hiring new success managers, through to setting up the processes to grow the business.Responsibilities:Manage and grow our customer support teamEstablish best practices in customer on-boardingDefine &amp; manage metrics / churn CAC / ARPU / Churn / CLTV – you live and breath SaaS metricsEvangelist for customer success – responsible for driving wildly successful engagements for all customersBe the champion for turning customers into TradeGecko evangelistsBe the voice of the customer both internally and externallyInvolved in the full customer lifecycle starting post-contract and continuing throughout their subscription period.Develop customer programs, processes and best practices including a deployment blueprint and tips for using the product.Work cross-functionally to build a Knowledge base Community Portal that serves as a central repository for product information, promotes customer engagement and provides value-added resources.Work with Marketing to conduct customer events and Products to build a Customer Advisory BoardProvide the executive team with a Customer Experience dashboard summarizing the overall health of the customer base. We develop key indicators to identify at-risk customers and have established a critical account management process.
Title: VP of Customer Success
Salary: 50000-100000
Description: If you love customers, building a team, establishing best practices, growing a business, and helping customers achieve their goals this is the role for you.Take charge of growing our customer success team. Everything from hiring new success managers, through to setting up the processes to grow the business.Responsibilities:Manage and grow our customer support teamEstablish best practices in customer on-boardingDefine &amp; manage metrics / churn CAC / ARPU / Churn / CLTV – you live and breath SaaS metricsEvangelist for customer success – responsible for driving wildly successful engagements for all customersBe the champion for turning customers into TradeGecko evangelistsBe the voice of the customer both internally and externallyInvolved in the full customer lifecycle starting post-contract and continuing throughout their subscription period.Develop customer programs, processes and best practices including a deployment blueprint and tips for using the product.Work cross-functionally to build a Knowledge base Community Portal that serves as a central repository for product information, promotes customer engagement and provides value-added resources.Work with Marketing to conduct customer events and Products to build a Customer Advisory BoardProvide the executive team with a Customer Experience dashboard summarizing the overall health of the customer base. We develop key indicators to identify at-risk customers and have established a critical account management process.
Requirements: Mid-Senior level experience, None education
Fraudulent: No