Client Services Manager
ResponsibilitiesResponsible for establishing and maintaining a strong, long-term relationship with Client(s)Enable an active, positive engagement between the Client and Sporting InnovationsDevelop communication channels with Client and listen to Client needsEffective, timely and accurate client communications (oral and written)Work with Client to effectively set and measure expectations, including establishing and reviewing key Client performance indicatorsHandle all change management during the engagement with the ClientSetup quarterly solution review sessions with Clients and provide feedback to the sales, marketing and product teamsBe proactive in identify Client issues in advance and immediately resolve Client issues effectivelyEffectively communicate to Client timelines and future updatesSupport multiple Clients at the same timeProvide organizational stakeholders and groups with feedback on engagement, milestones, Client strategies, solution enhancements, and other key initiativesIncludes, providing feedback to stakeholders and strategists in terms of customer requirements, market intelligence, trends, etc.Work in collaboration with Product Development to incorporate Client feedback and deliver iterations and enhancements to the solutionProactively aggregate Client issues, feedback and other Client information to support Client needsEffectively communicate Client requests to internal groups and work with Product Development to incorporate into release timelinesEnsure the successful and optimal utilization of FAN360 solutionsHelp Client meet their objectives through the utilization of our product and help them develop utilization strategiesIncludes utilizing data analytics to identify and resolve potential issues, modifications, an/or challengesProvide clients with FAN360 product support and problem solvingManage new client implementation and integration projects in coordination with other internal groupsInitiating and participating in project planning sessions with both internal and Client’s key stakeholderWork with business development to secure clients during the sales processSupports the organizations overall sales and revenue retention strategyCreate proposals, cost analysis models, and other analytical reportsBuild client relationships and assist during the finalizing of contractsProviding advice and supplying best practices to improve solutions operations and initiativesAbility to initiate and lead the sales process when requiredIdentify new opportunities for potential business and/or Clients salesAssisting in the growth of Sporting Innovations solutions and services business
Title: Client Services Manager
Salary: None
Description: ResponsibilitiesResponsible for establishing and maintaining a strong, long-term relationship with Client(s)Enable an active, positive engagement between the Client and Sporting InnovationsDevelop communication channels with Client and listen to Client needsEffective, timely and accurate client communications (oral and written)Work with Client to effectively set and measure expectations, including establishing and reviewing key Client performance indicatorsHandle all change management during the engagement with the ClientSetup quarterly solution review sessions with Clients and provide feedback to the sales, marketing and product teamsBe proactive in identify Client issues in advance and immediately resolve Client issues effectivelyEffectively communicate to Client timelines and future updatesSupport multiple Clients at the same timeProvide organizational stakeholders and groups with feedback on engagement, milestones, Client strategies, solution enhancements, and other key initiativesIncludes, providing feedback to stakeholders and strategists in terms of customer requirements, market intelligence, trends, etc.Work in collaboration with Product Development to incorporate Client feedback and deliver iterations and enhancements to the solutionProactively aggregate Client issues, feedback and other Client information to support Client needsEffectively communicate Client requests to internal groups and work with Product Development to incorporate into release timelinesEnsure the successful and optimal utilization of FAN360 solutionsHelp Client meet their objectives through the utilization of our product and help them develop utilization strategiesIncludes utilizing data analytics to identify and resolve potential issues, modifications, an/or challengesProvide clients with FAN360 product support and problem solvingManage new client implementation and integration projects in coordination with other internal groupsInitiating and participating in project planning sessions with both internal and Client’s key stakeholderWork with business development to secure clients during the sales processSupports the organizations overall sales and revenue retention strategyCreate proposals, cost analysis models, and other analytical reportsBuild client relationships and assist during the finalizing of contractsProviding advice and supplying best practices to improve solutions operations and initiativesAbility to initiate and lead the sales process when requiredIdentify new opportunities for potential business and/or Clients salesAssisting in the growth of Sporting Innovations solutions and services business
Requirements: None experience, Bachelor's Degree education
Fraudulent: No