Customer Service Professional - Property Management Industry Exp.
Since its founding in 1992, Edgewood Properties has established itself as a leading real estate development and property management company. With corporate headquarters in New Jersey, the company is on a course of growth leading to activities across the nation.  Edgewood Properties is current interviewing for a property management customer service professional with previous customer service experience; professional appearance and demeanor; and MicroSoft Office computer skills.   If selected, you will be conducting resident outreach for the purposes of customer satisfaction inquiry, tracking and reporting.  Our goal at Edgewood is to offer the highest level of customer service to all our apartment community leasees and to encourage them to share their experiences as our residents with others both on-line (Social Media and #URL_5d2e512c6eaa83e61e767d4b2a242a7d75efaa62901c47da5f832dd83c0e69d0#) and off-line.  Accurate tracking and recording of interractions with those living at all of our properties is critical and essential to the continuous and ongoing improvement of our company and the continued satisfaction of all our community residents.During a typical day in this position may include the following sampling of activities: *Contacting residents within one week of move in and complete a new move-in questionnaire*Contacting residents within one week of a move-out and to help them complete a post move-out questionnaire*Contacting residents upon receipt of a “Notice To Vacate”*Manage the Corporate Customer Service Hotline and Corporate Customer Service Email Address once “Edgewood Cares” Program goes live*Monitor follow-up on all email leads sent to each community's email addresses*Following up with residents upon close-out of a service request*Interacting with residents via phone, email, and in-person at our property*Assisting with Grand Openings and new community lease ups, if needed*Following up with pleased residents and encouraging them to share their experience with the online community  (#URL_5d2e512c6eaa83e61e767d4b2a242a7d75efaa62901c47da5f832dd83c0e69d0#)*Following up on all NTV to find out the true reason for their decision to vacate*Upkeeping a spreadsheet for documentation and tracking purposes to include:Open issuesDate site informed (and to whom)Date issue resolvedDate resident was followed up withComments*Updating activity in RealPage to reflect correspondence and/or conversation with residents.*Following up with Prospects after 7 days to inquire about Leasing Visit/Tour experience
Title: Customer Service Professional - Property Management Industry Exp.
Salary: 35000-40000
Description: Since its founding in 1992, Edgewood Properties has established itself as a leading real estate development and property management company. With corporate headquarters in New Jersey, the company is on a course of growth leading to activities across the nation.  Edgewood Properties is current interviewing for a property management customer service professional with previous customer service experience; professional appearance and demeanor; and MicroSoft Office computer skills.   If selected, you will be conducting resident outreach for the purposes of customer satisfaction inquiry, tracking and reporting.  Our goal at Edgewood is to offer the highest level of customer service to all our apartment community leasees and to encourage them to share their experiences as our residents with others both on-line (Social Media and #URL_5d2e512c6eaa83e61e767d4b2a242a7d75efaa62901c47da5f832dd83c0e69d0#) and off-line.  Accurate tracking and recording of interractions with those living at all of our properties is critical and essential to the continuous and ongoing improvement of our company and the continued satisfaction of all our community residents.During a typical day in this position may include the following sampling of activities: *Contacting residents within one week of move in and complete a new move-in questionnaire*Contacting residents within one week of a move-out and to help them complete a post move-out questionnaire*Contacting residents upon receipt of a “Notice To Vacate”*Manage the Corporate Customer Service Hotline and Corporate Customer Service Email Address once “Edgewood Cares” Program goes live*Monitor follow-up on all email leads sent to each community's email addresses*Following up with residents upon close-out of a service request*Interacting with residents via phone, email, and in-person at our property*Assisting with Grand Openings and new community lease ups, if needed*Following up with pleased residents and encouraging them to share their experience with the online community  (#URL_5d2e512c6eaa83e61e767d4b2a242a7d75efaa62901c47da5f832dd83c0e69d0#)*Following up on all NTV to find out the true reason for their decision to vacate*Upkeeping a spreadsheet for documentation and tracking purposes to include:Open issuesDate site informed (and to whom)Date issue resolvedDate resident was followed up withComments*Updating activity in RealPage to reflect correspondence and/or conversation with residents.*Following up with Prospects after 7 days to inquire about Leasing Visit/Tour experience
Requirements: Associate experience, High School or equivalent education
Fraudulent: No