Customer Success Manager - Conferences i/o
About Conferences i/oConferences i/o is a web­-based audience response system that improves audience participation and engagement at events / meetings. Conferences i/o allows attendees to interact with presenters in real-­time via Q&amp;A, Polling, and Survey features, all from their mobile device (smartphone, tablet, etc.).Our technology has been used by over 200,000 presenters and attendees across 100 different countries around the world. We were the winners of the 2011 Chicago Lean­ Startup Challenge, and recently named one of the “Top 5 Coolest Startups in Chicago” by the Chicagoland Entrepreneurial Center.The RoleThe Customer Success Manager will play a crucial role to our success as the lead support person for any new, existing, and potential customers. The event industry is fast paced and exciting but is also high pressure. Our customers spend countless hours planning the execution of an event and our product is often just one of many moving parts involved. It is crucial that we make the experience as easy, painless, and flawless as possible...The Customer Success Manager is responsible for making that happen.Responsibilities include:● Provide new customer onboard training● Answer support emails / calls● Develop and implement best practices for customer events● Track and coordinate the success of hundreds of events per year● Maintain company blog and newsletter campaigns● Manage social media presence
Title: Customer Success Manager - Conferences i/o
Salary: 30000-30000
Description: About Conferences i/oConferences i/o is a web­-based audience response system that improves audience participation and engagement at events / meetings. Conferences i/o allows attendees to interact with presenters in real-­time via Q&amp;A, Polling, and Survey features, all from their mobile device (smartphone, tablet, etc.).Our technology has been used by over 200,000 presenters and attendees across 100 different countries around the world. We were the winners of the 2011 Chicago Lean­ Startup Challenge, and recently named one of the “Top 5 Coolest Startups in Chicago” by the Chicagoland Entrepreneurial Center.The RoleThe Customer Success Manager will play a crucial role to our success as the lead support person for any new, existing, and potential customers. The event industry is fast paced and exciting but is also high pressure. Our customers spend countless hours planning the execution of an event and our product is often just one of many moving parts involved. It is crucial that we make the experience as easy, painless, and flawless as possible...The Customer Success Manager is responsible for making that happen.Responsibilities include:● Provide new customer onboard training● Answer support emails / calls● Develop and implement best practices for customer events● Track and coordinate the success of hundreds of events per year● Maintain company blog and newsletter campaigns● Manage social media presence
Requirements: Entry level experience, Bachelor's Degree education
Fraudulent: No