Customer Service Associate
The Customer Service Associate will be based in Toronto, ON. The right candidate will be an integral part of our talented team, supporting our continued growth.Responsibilities include but are not limited to:  Providing reception services, coverage and being the liaison for the scheduling and maintenance of conference duties.We are looking for team players who are proactive and are willing to do “whatever it takes” to get the job doneIdeal candidate has a “can do” attitudeGreet visitors, answer phones, and direct calls appropriatelyBe well spoken, clear and patient with all interactionsRemain calm and professional in stressful situationsFollow documented procedures and other duties as mutually agreedEnforce and handle security compliance standards regarding visitor’s badgesCoordinate conference room reservations and room preparationMaintain conference room standards as designatedHelp resolve employee and customer concerns/issuesAdministrative services/processing large volume reports/invoices using excel and assisting manager with quarterly business reviewsLift large bundles of mail and make mail deliveriesHandle time-sensitive and confidential materialPerform duties and special requests as assigned by management and clientParticipate in cross-training and be flexible to perform varying roles whenever necessaryBalance workload; provide guidance and direction to teamServe as focal point for communication with customer and company personnelEnsure operating and quality standards are met based on service objectivesMaintain accuracy of required reports, logs and measurementsEnsure the highest levels of customer careEnsure adherence to business guidelines, safety &amp; security proceduresSupport financial results by minimizing site waste and reworkDressing in professional attirePerform other tasks as assigned
Title: Customer Service Associate
Salary: None
Description: The Customer Service Associate will be based in Toronto, ON. The right candidate will be an integral part of our talented team, supporting our continued growth.Responsibilities include but are not limited to:  Providing reception services, coverage and being the liaison for the scheduling and maintenance of conference duties.We are looking for team players who are proactive and are willing to do “whatever it takes” to get the job doneIdeal candidate has a “can do” attitudeGreet visitors, answer phones, and direct calls appropriatelyBe well spoken, clear and patient with all interactionsRemain calm and professional in stressful situationsFollow documented procedures and other duties as mutually agreedEnforce and handle security compliance standards regarding visitor’s badgesCoordinate conference room reservations and room preparationMaintain conference room standards as designatedHelp resolve employee and customer concerns/issuesAdministrative services/processing large volume reports/invoices using excel and assisting manager with quarterly business reviewsLift large bundles of mail and make mail deliveriesHandle time-sensitive and confidential materialPerform duties and special requests as assigned by management and clientParticipate in cross-training and be flexible to perform varying roles whenever necessaryBalance workload; provide guidance and direction to teamServe as focal point for communication with customer and company personnelEnsure operating and quality standards are met based on service objectivesMaintain accuracy of required reports, logs and measurementsEnsure the highest levels of customer careEnsure adherence to business guidelines, safety &amp; security proceduresSupport financial results by minimizing site waste and reworkDressing in professional attirePerform other tasks as assigned
Requirements: Entry level experience, High School or equivalent education
Fraudulent: No