Junior Account Manager
Our customers are businesses all over the world who use our software to manage their hiring. They need assistance deciding if our software is right for them, figuring out how to do things, or troubleshooting situations where something didn't work as expected. They get in touch with us by email, chat, phone, twitter or facebook.Your job will be to make sure our customers get prompt, accurate, helpful responses. You will be assisting in a variety of different requests, escalating technical problems to our development team and building rapport with our users on social media. Workable is a startup, so you will be expected to organize our customer support methods, maintain our support center knowledge base and improve the efficiency of our service with macros and automation using #URL_46a496f757a36e42e06d43cdab7d71acee1676a20f2c126250348ef7c8ca2976#.You must have excellent conversational skills in English, good manners and passion to serve customers with enthusiasm and respect.  You need to be tech-savvy and experienced in the use and etiquette of social media. An engineering background and any experience in customer service roles will be considered in your favour.This is an entry-level position but you will have the opportunity to grow in a company that evolves fast. We invest in the personal development of our employees and offer great benefits, including:Annual bonus planPrivate insurance planTraining seminars and educational materialApple workstationsFlexible working hours / ability to work from homeWorkable is most decidedly an equal opportunity employer. We want applicants of diverse background and hire without regard to race, color, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.
Title: Junior Account Manager
Salary: None
Description: Our customers are businesses all over the world who use our software to manage their hiring. They need assistance deciding if our software is right for them, figuring out how to do things, or troubleshooting situations where something didn't work as expected. They get in touch with us by email, chat, phone, twitter or facebook.Your job will be to make sure our customers get prompt, accurate, helpful responses. You will be assisting in a variety of different requests, escalating technical problems to our development team and building rapport with our users on social media. Workable is a startup, so you will be expected to organize our customer support methods, maintain our support center knowledge base and improve the efficiency of our service with macros and automation using #URL_46a496f757a36e42e06d43cdab7d71acee1676a20f2c126250348ef7c8ca2976#.You must have excellent conversational skills in English, good manners and passion to serve customers with enthusiasm and respect.  You need to be tech-savvy and experienced in the use and etiquette of social media. An engineering background and any experience in customer service roles will be considered in your favour.This is an entry-level position but you will have the opportunity to grow in a company that evolves fast. We invest in the personal development of our employees and offer great benefits, including:Annual bonus planPrivate insurance planTraining seminars and educational materialApple workstationsFlexible working hours / ability to work from homeWorkable is most decidedly an equal opportunity employer. We want applicants of diverse background and hire without regard to race, color, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.
Requirements: None experience, None education
Fraudulent: No