Senior Account Manager
BackgroundThe company is a leading provider of Enterprise Class moderation solutions to brands worldwide and is seeking an experienced senior account manager who can proactively develop and build these relationships further. The role will develop the processes for Account Management and over time build and manage a global team of Account Managers. Main dutiesLeverage your strong credible community moderation experience in supporting clientsGain a clear understanding of customers' businesses and requirementsSign-off new software releases to live customersTrack all customer contact, requests and problems experienced using CRM softwareResponsible for collating all customer feature requests, feeding them back into development and tracking their progressVisit customers regularly (face to face) as well as regular catch-up callsMaintain a directory of all current moderation guidelines in force across all live customersManage the on-boarding process from a commercial perspective - making sure the customer is happy with all aspects before going live – and liaise with operational staff to schedule and check the progressRepresent the company at trade exhibitions, events and demonstrations when requiredReview your own account management performance, aiming to meet or exceed targetsAttend regular team meetings and sharing best practice with colleaguesOverall, be the 'voice of the customer’ and represent their perspectiveNegotiating on price, costs, delivery and specifications with buyers and managers;Any other duties as and when required  
Title: Senior Account Manager
Salary: 35000-40000
Description: BackgroundThe company is a leading provider of Enterprise Class moderation solutions to brands worldwide and is seeking an experienced senior account manager who can proactively develop and build these relationships further. The role will develop the processes for Account Management and over time build and manage a global team of Account Managers. Main dutiesLeverage your strong credible community moderation experience in supporting clientsGain a clear understanding of customers' businesses and requirementsSign-off new software releases to live customersTrack all customer contact, requests and problems experienced using CRM softwareResponsible for collating all customer feature requests, feeding them back into development and tracking their progressVisit customers regularly (face to face) as well as regular catch-up callsMaintain a directory of all current moderation guidelines in force across all live customersManage the on-boarding process from a commercial perspective - making sure the customer is happy with all aspects before going live – and liaise with operational staff to schedule and check the progressRepresent the company at trade exhibitions, events and demonstrations when requiredReview your own account management performance, aiming to meet or exceed targetsAttend regular team meetings and sharing best practice with colleaguesOverall, be the 'voice of the customer’ and represent their perspectiveNegotiating on price, costs, delivery and specifications with buyers and managers;Any other duties as and when required  
Requirements: Mid-Senior level experience, None education
Fraudulent: No