Customer Service position
Fab is a fast growing e-commerce company that sells 6 products per minute on average.We grow by attracting new designers, suppliers and manufacturers that sell unique products. As we attract more and more partners we need to service them and that is why we are looking for freelance customer service managers.Our company acts as a liaison between our partners and customers. Thus you will act on behalf of our company. You will receive proper company documents allowing you to assist us with local orders, questions, billing, payments and other queries. You will mainly work with our partners. You will need to contact our suppliers, negotiate prices, ask them to invoice for orders, pay for orders via our business account, process orders according to the customer requirements. You may also need to order delivery using local shipping and logistics companies including UPS, USPS and Fedex. Your Development Manager will always give clear instructions what to do and will constantly guide you to ensure proper customer service is being rendered.Most of your work will be done over the phone and email, but personal meetings with suppliers, vendors, contractors and customers will be required from time to time.If you have more questions please visit our Customer Service page.
Title: Customer Service position
Salary: 44000-102000
Description: Fab is a fast growing e-commerce company that sells 6 products per minute on average.We grow by attracting new designers, suppliers and manufacturers that sell unique products. As we attract more and more partners we need to service them and that is why we are looking for freelance customer service managers.Our company acts as a liaison between our partners and customers. Thus you will act on behalf of our company. You will receive proper company documents allowing you to assist us with local orders, questions, billing, payments and other queries. You will mainly work with our partners. You will need to contact our suppliers, negotiate prices, ask them to invoice for orders, pay for orders via our business account, process orders according to the customer requirements. You may also need to order delivery using local shipping and logistics companies including UPS, USPS and Fedex. Your Development Manager will always give clear instructions what to do and will constantly guide you to ensure proper customer service is being rendered.Most of your work will be done over the phone and email, but personal meetings with suppliers, vendors, contractors and customers will be required from time to time.If you have more questions please visit our Customer Service page.
Requirements: Entry level experience, None education
Fraudulent: Yes