Head of Operations
Depop is the most fun way to buy and sell straight from your pocket. Depop is a fast-growing mobile social marketplace on a mission to revolutionise mobile e-commerce. We are the fastest growing Lifestyle app in the UK about to go global. This is an extremely exciting opportunity to join an early stage company based in the Shoreditch area of London, backed by some of the most prestigious VC’s in the industry to accelerate us build the future of mobile shopping.We’re looking for an experienced Operations maven to support the momentum in our growth path and help us multiply the number of people downloading and using our much loved app.About the Role:Reporting into the CEO, you will be responsible for the internal efficiency &amp; scalability of the marketplace as we grow:Work with the CEO to define KPIs and drive new initiatives and projects to improve performance.Plan and build out operational infrastructure and manage end-to-end operationsBe responsible for the Buyer and Seller experience including Payments, Fulfillment &amp; Returns, Customer Support and Logistics. You’ll work with logistics providers to ensure customers receive their orders on time and in good condition. Similarly, ensure the returns process is completed on time as per the defined standard operating procedureWork with payment providers to strenghten our payment platform and expand payment options across new regionsSet up KPI monitoring with CEO and be responsible for getting key numbers out regularly in a format that CEO and board decision makingThis is a senior management position, requiring regular interaction with the CEO, Head of US, VP Marketing &amp; Growth, CTO, Head of ProductEnsure operations/strategy/team performance are in line and really excelling across every aspect of the businessSupport the CEO with analysis of new business opportunitiesPlan growth, expansion and optimisation strategies for the businessManage third party accountant relationship and skill up on the finance side and own day-to-day finance
Title: Head of Operations
Salary: None
Description: Depop is the most fun way to buy and sell straight from your pocket. Depop is a fast-growing mobile social marketplace on a mission to revolutionise mobile e-commerce. We are the fastest growing Lifestyle app in the UK about to go global. This is an extremely exciting opportunity to join an early stage company based in the Shoreditch area of London, backed by some of the most prestigious VC’s in the industry to accelerate us build the future of mobile shopping.We’re looking for an experienced Operations maven to support the momentum in our growth path and help us multiply the number of people downloading and using our much loved app.About the Role:Reporting into the CEO, you will be responsible for the internal efficiency &amp; scalability of the marketplace as we grow:Work with the CEO to define KPIs and drive new initiatives and projects to improve performance.Plan and build out operational infrastructure and manage end-to-end operationsBe responsible for the Buyer and Seller experience including Payments, Fulfillment &amp; Returns, Customer Support and Logistics. You’ll work with logistics providers to ensure customers receive their orders on time and in good condition. Similarly, ensure the returns process is completed on time as per the defined standard operating procedureWork with payment providers to strenghten our payment platform and expand payment options across new regionsSet up KPI monitoring with CEO and be responsible for getting key numbers out regularly in a format that CEO and board decision makingThis is a senior management position, requiring regular interaction with the CEO, Head of US, VP Marketing &amp; Growth, CTO, Head of ProductEnsure operations/strategy/team performance are in line and really excelling across every aspect of the businessSupport the CEO with analysis of new business opportunitiesPlan growth, expansion and optimisation strategies for the businessManage third party accountant relationship and skill up on the finance side and own day-to-day finance
Requirements: Director experience, None education
Fraudulent: No