Luxury Automotive Brand: Digital Account Manager
The CompanyWorking in over 50 countries and 30 languages, Autotorq (part of the Global Beach Group) is one of the world’s leading digital automotive agencies.We work with car manufacturers and their dealers, helping them to attract, convert and retain customers through the digital channel, thereby increasing their efficiency and profitability.We have a proven track record working with clients on a global scale. Our accumulated industry knowledge on regional, national, pan-European and global levels, informs all aspects of our product and service offering, benefiting every one of our clients, from dealers to manufacturers.Our key clients include Bentley Motors, Chevrolet, Citroën, Ford, Lamborghini, Vauxhall and Volvo.Customers are at the heart of our business. Our passion for building meaningful relationships with all our dealer customers underpins everything that we do, driving the thinking, capability and innovation we consistently take to all our clients.The company is positioned for growth during the year ahead. In preparation for this we are looking to expand our client account team, so this is a great time to be joining the company as it enters a new era. Role SummaryAutotorq is looking for a self-motivated and highly proactive Account Manager to join this exciting and dynamic business, managing the day-to-day relationship with one of our key global clients and bringing digital expertise as well as thought leadership to continuously develop and grow that relationship. The client is one of the world’s leading luxury brands.Your primary responsibility will be to become the key point of contact for the client centrally and key stakeholders globally on all matters relating to the daily running of the account. A key focus will be on the delivery of a variety of ongoing digital projects. The strong relationships you will develop will naturally provide the foundation and understanding from which you will help to develop and grow this account.Supported by the Account Team, Project Managers and Customer Support Team you will be fully accountable for ensuring that we consistently deliver a service which exceeds client expectations and effectively responds to the client’s requirements on a day-to-day basis.Your role will necessarily include occasional but regular travel to meet with clients.Key Responsibilities:To ensure we deliver a first-class customer experience to your clients and maintain consistently high levels of customer satisfaction, including:Manage all aspects of your client accounts being fully accountable for every aspect from support, through delivery to sales and growth.Become the key point of contact for each of your client accounts, driving growth and the agenda for meetings and resolving any issues that may arise.Engage with our clients and customers at every opportunity to understand the challenges they face, both in using our products or services and within the wider context of their business. Feed this information back internally to the management team.Identify opportunities to sell additional products and services to existing clients at manufacturer and dealer level. Liaise with the management team to devise an appropriate approach then ensure that this is followed through to completion with regular reporting on progress.Work closely with our team’s Customer Support Advisors to ensure that regular outbound calls are made to all your client’s dealer website customers. Drive the agenda for these calls so that, in addition to providing advice and support, they also link to and support other marketing initiatives taking place here and at the client.Support the team’s Customer Support Advisors by responding to incoming first-line support queries when needed and resolving more complex support queries.Oversee collation of the monthly (and ad-hoc) metrics and reports for your clients ensuring they effectively demonstrate how the various dealer and manufacturer accounts are performing. Provide insights keeping the client informed of progress against agreed goals and helping them understand the potential opportunities.For customers that have purchased additional services, interpret the regular metrics and reports then communicate the latest findings to the dealer. Focus will be on areas that require attention and guiding them towards additional services or products that could enhance their profitability and efficiency.Promptly and accurately record details of each contact with clients and customers, through contact reports and our SAP database, to ensure a comprehensive customer history is maintained for each dealer and relevant data is available for trend analyses.Manage customer satisfaction surveys and work with the contracts department to ensure all customer contract information is accurately recorded.Conduct conference calls and attend meetings, with both dealers and manufacturers, accompanied by senior or specialist colleagues as appropriate.Deliver training to dealers on our full range of products and services, remotely (via online meetings), face-to-face or via workshops.In all customer contact demonstrate our digital marketing expertise, sharing knowledge and insights, and advising clients on additional services and products which will further support their business and drive sales.     
Title: Luxury Automotive Brand: Digital Account Manager
Salary: 30000-35000
Description: The CompanyWorking in over 50 countries and 30 languages, Autotorq (part of the Global Beach Group) is one of the world’s leading digital automotive agencies.We work with car manufacturers and their dealers, helping them to attract, convert and retain customers through the digital channel, thereby increasing their efficiency and profitability.We have a proven track record working with clients on a global scale. Our accumulated industry knowledge on regional, national, pan-European and global levels, informs all aspects of our product and service offering, benefiting every one of our clients, from dealers to manufacturers.Our key clients include Bentley Motors, Chevrolet, Citroën, Ford, Lamborghini, Vauxhall and Volvo.Customers are at the heart of our business. Our passion for building meaningful relationships with all our dealer customers underpins everything that we do, driving the thinking, capability and innovation we consistently take to all our clients.The company is positioned for growth during the year ahead. In preparation for this we are looking to expand our client account team, so this is a great time to be joining the company as it enters a new era. Role SummaryAutotorq is looking for a self-motivated and highly proactive Account Manager to join this exciting and dynamic business, managing the day-to-day relationship with one of our key global clients and bringing digital expertise as well as thought leadership to continuously develop and grow that relationship. The client is one of the world’s leading luxury brands.Your primary responsibility will be to become the key point of contact for the client centrally and key stakeholders globally on all matters relating to the daily running of the account. A key focus will be on the delivery of a variety of ongoing digital projects. The strong relationships you will develop will naturally provide the foundation and understanding from which you will help to develop and grow this account.Supported by the Account Team, Project Managers and Customer Support Team you will be fully accountable for ensuring that we consistently deliver a service which exceeds client expectations and effectively responds to the client’s requirements on a day-to-day basis.Your role will necessarily include occasional but regular travel to meet with clients.Key Responsibilities:To ensure we deliver a first-class customer experience to your clients and maintain consistently high levels of customer satisfaction, including:Manage all aspects of your client accounts being fully accountable for every aspect from support, through delivery to sales and growth.Become the key point of contact for each of your client accounts, driving growth and the agenda for meetings and resolving any issues that may arise.Engage with our clients and customers at every opportunity to understand the challenges they face, both in using our products or services and within the wider context of their business. Feed this information back internally to the management team.Identify opportunities to sell additional products and services to existing clients at manufacturer and dealer level. Liaise with the management team to devise an appropriate approach then ensure that this is followed through to completion with regular reporting on progress.Work closely with our team’s Customer Support Advisors to ensure that regular outbound calls are made to all your client’s dealer website customers. Drive the agenda for these calls so that, in addition to providing advice and support, they also link to and support other marketing initiatives taking place here and at the client.Support the team’s Customer Support Advisors by responding to incoming first-line support queries when needed and resolving more complex support queries.Oversee collation of the monthly (and ad-hoc) metrics and reports for your clients ensuring they effectively demonstrate how the various dealer and manufacturer accounts are performing. Provide insights keeping the client informed of progress against agreed goals and helping them understand the potential opportunities.For customers that have purchased additional services, interpret the regular metrics and reports then communicate the latest findings to the dealer. Focus will be on areas that require attention and guiding them towards additional services or products that could enhance their profitability and efficiency.Promptly and accurately record details of each contact with clients and customers, through contact reports and our SAP database, to ensure a comprehensive customer history is maintained for each dealer and relevant data is available for trend analyses.Manage customer satisfaction surveys and work with the contracts department to ensure all customer contract information is accurately recorded.Conduct conference calls and attend meetings, with both dealers and manufacturers, accompanied by senior or specialist colleagues as appropriate.Deliver training to dealers on our full range of products and services, remotely (via online meetings), face-to-face or via workshops.In all customer contact demonstrate our digital marketing expertise, sharing knowledge and insights, and advising clients on additional services and products which will further support their business and drive sales.     
Requirements: Mid-Senior level experience, None education
Fraudulent: No