Call Center Manager
Would you like to work for a trusted organization that values its employees?  A USAlliance career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.Responsible for the daily operations and productivity of the Call Center ensuring that professional accurate and efficient information is delivered.  Ensure efficient departmental operations, with an emphasis on member satisfaction, high quality service, cross selling of products and services, product penetration, membership growth and the safety and soundness of USAlliance FCU.  ESSENTIAL DUTIES:Direct, coach, develop and motivate staff.Manage daily operations to maximize service to members.Motivate staff to achieve member satisfaction.Coach staff to organize their responsibilities and in order to maximize their effectiveness.Provide on-going feedback to staff regarding their performance, development and when required, disciplinary action.Provide on the job training as requiredFacilitate meeting and focus groups to achieve project goals and objectives.Ensure all incoming calls are handled in an efficient manner.Monitor and critique the quality of service given by each Representative.  Provide monthly performance reviews.Ensure the equipment is serviced regularly and is functioning at maximum capacity.Ensure all call-backs are handled in an expeditious manner.Responsible for researching member inquiries to ensure proper follow-up and member satisfaction.Facilitate the development of an organizational sales culture. Conduct regularly scheduled (monthly) team-building meetings. 
Title: Call Center Manager
Salary: None
Description: Would you like to work for a trusted organization that values its employees?  A USAlliance career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.Responsible for the daily operations and productivity of the Call Center ensuring that professional accurate and efficient information is delivered.  Ensure efficient departmental operations, with an emphasis on member satisfaction, high quality service, cross selling of products and services, product penetration, membership growth and the safety and soundness of USAlliance FCU.  ESSENTIAL DUTIES:Direct, coach, develop and motivate staff.Manage daily operations to maximize service to members.Motivate staff to achieve member satisfaction.Coach staff to organize their responsibilities and in order to maximize their effectiveness.Provide on-going feedback to staff regarding their performance, development and when required, disciplinary action.Provide on the job training as requiredFacilitate meeting and focus groups to achieve project goals and objectives.Ensure all incoming calls are handled in an efficient manner.Monitor and critique the quality of service given by each Representative.  Provide monthly performance reviews.Ensure the equipment is serviced regularly and is functioning at maximum capacity.Ensure all call-backs are handled in an expeditious manner.Responsible for researching member inquiries to ensure proper follow-up and member satisfaction.Facilitate the development of an organizational sales culture. Conduct regularly scheduled (monthly) team-building meetings. 
Requirements: Mid-Senior level experience, Associate Degree education
Fraudulent: No