Customer Experience Agent
Well Hello!We're looking for a fantastic addition to our team, to work with our Customer Experience team and bring delight to everyone's world! We provide our customers with really useful, simple, and life changing software and services. Our external customers are aviation companies. So what will I be doing?Purpose of the roleTo delight our customers in their interactions with you, as you assist them in the after sales service process.Understand customer issues (from their perspective!!) and utilise that knowledge to assist the development team in delivering high-value products and services. Increase sales to existing customers.You will be responsible forProviding prompt responses to customer enquiries by phone, email and through our support application.Delivering an effective solution to the customer in the minimal amount of time, or escalate the issue.Understanding the threshold of acceptance and not exceed this threshold.Demonstrating empathy, professionalism and impecable understanding of the customer.Displaying a level of technical competence in the use of spidertracks products, in order to be able to understand the potential issues a customer may experience and provide effective and efficient solutions.Identifying opportunities for value creation and sales.Engaging in process improvement consistent with our performance excellence framework.
Title: Customer Experience Agent
Salary: 50000-55000
Description: Well Hello!We're looking for a fantastic addition to our team, to work with our Customer Experience team and bring delight to everyone's world! We provide our customers with really useful, simple, and life changing software and services. Our external customers are aviation companies. So what will I be doing?Purpose of the roleTo delight our customers in their interactions with you, as you assist them in the after sales service process.Understand customer issues (from their perspective!!) and utilise that knowledge to assist the development team in delivering high-value products and services. Increase sales to existing customers.You will be responsible forProviding prompt responses to customer enquiries by phone, email and through our support application.Delivering an effective solution to the customer in the minimal amount of time, or escalate the issue.Understanding the threshold of acceptance and not exceed this threshold.Demonstrating empathy, professionalism and impecable understanding of the customer.Displaying a level of technical competence in the use of spidertracks products, in order to be able to understand the potential issues a customer may experience and provide effective and efficient solutions.Identifying opportunities for value creation and sales.Engaging in process improvement consistent with our performance excellence framework.
Requirements: Not Applicable experience, Unspecified education
Fraudulent: No