User Support Analyst 
import•io is on the hunt for a User Support Analyst to join our London based start-up.We’re looking for someone who loves helping people understand and use new and exciting software and who relishes the challenge of the expressing complexity in a simple and effective manner.Responsibilities Include:Engaging with our users - in person, on calls, over emailAnswering support tickets quickly and effectivelyWriting, updating and improving our Tutorials and Help DocumentationUser outreach &amp; special projectsUnderstanding and working to solve user problemsQuality Assurance testing and bug huntingBe the first escalation point to all areas of the business for any product support issues
Title: User Support Analyst 
Salary: None
Description: import•io is on the hunt for a User Support Analyst to join our London based start-up.We’re looking for someone who loves helping people understand and use new and exciting software and who relishes the challenge of the expressing complexity in a simple and effective manner.Responsibilities Include:Engaging with our users - in person, on calls, over emailAnswering support tickets quickly and effectivelyWriting, updating and improving our Tutorials and Help DocumentationUser outreach &amp; special projectsUnderstanding and working to solve user problemsQuality Assurance testing and bug huntingBe the first escalation point to all areas of the business for any product support issues
Requirements: Entry level experience, Bachelor's Degree education
Fraudulent: No