Global Head of Customer Support
Hey!Do customer issues make you angry?  When you get angry, does serious big green hulk-like awesomeness happen?  Hulk smash issues!Perhaps you have the quirkiness and charm of Tony Stark with the penchant for applying technology to solve issues and generally kick ass - with rockets.Or, do you have the righteousness of Thor and a big freakin' hammer to help pound out any product kinks?Do you have the pinpoint accuracy of Hawkeye to target customer issues? Bam!Maybe you are Black Widow. You know what’s going on and how to motivate people.Have the organisational skills of S.H.I.E.L.D Agent Phil Coulson?Could it just be that you ARE Samuel L Jackson, say no more!Just don’t be like Captain America, because to be honest, he is a bit of a dick.If you answered yes to three of the above, seriously, this job isn't for you.  If on the other hand, you see yourself in all of the above, and with their powers combined you are (not Voltron) our very own Avendger, then keep reading.  If you don’t get any of the Avenger references then I mean, come on.  Seriously?Seriously seriously though, if you have what it takes to lead a global team of customer superdudes and dudettes and if you're passionate about every single customer getting the help they need, then you should get in touch. We want to amaze and delight every customer.This role involves establishing and organising multiple teams in NZ, North America &amp; Europe, and strategically aligning support alongside the rest of the business.You should have experience with an online help desk platform, even better if its Zendesk, a strong positive attitude with a drive to turn every negative into positive and be a strategic thinker - responsible for our global support strategy.  Retail experience is a super bonus as well.Flexibility about location is desirable.  We don’t have a flying helicarrier base, yet.
Title: Global Head of Customer Support
Salary: None
Description: Hey!Do customer issues make you angry?  When you get angry, does serious big green hulk-like awesomeness happen?  Hulk smash issues!Perhaps you have the quirkiness and charm of Tony Stark with the penchant for applying technology to solve issues and generally kick ass - with rockets.Or, do you have the righteousness of Thor and a big freakin' hammer to help pound out any product kinks?Do you have the pinpoint accuracy of Hawkeye to target customer issues? Bam!Maybe you are Black Widow. You know what’s going on and how to motivate people.Have the organisational skills of S.H.I.E.L.D Agent Phil Coulson?Could it just be that you ARE Samuel L Jackson, say no more!Just don’t be like Captain America, because to be honest, he is a bit of a dick.If you answered yes to three of the above, seriously, this job isn't for you.  If on the other hand, you see yourself in all of the above, and with their powers combined you are (not Voltron) our very own Avendger, then keep reading.  If you don’t get any of the Avenger references then I mean, come on.  Seriously?Seriously seriously though, if you have what it takes to lead a global team of customer superdudes and dudettes and if you're passionate about every single customer getting the help they need, then you should get in touch. We want to amaze and delight every customer.This role involves establishing and organising multiple teams in NZ, North America &amp; Europe, and strategically aligning support alongside the rest of the business.You should have experience with an online help desk platform, even better if its Zendesk, a strong positive attitude with a drive to turn every negative into positive and be a strategic thinker - responsible for our global support strategy.  Retail experience is a super bonus as well.Flexibility about location is desirable.  We don’t have a flying helicarrier base, yet.
Requirements: None experience, None education
Fraudulent: No