Customer Service Technical Specialist
The Customer Service Technical Specialist will be based in our Temple, AZ client location. The right candidate will be an integral part of our talented team, supporting our continued growth. Responsibilities:Identify objective data and enter ("key what you see") at a high level of productivity and accuracyPerform data entry task from a paper and/or document imageUtilize system functions to perform data look-up and validationPerform entry of data presented in structured forms, correspondence text or presented out of context in character stringsPerform document image quality validation, including document type confirmation and verification of image quality and clarityIdentify, classify and sort documents by assigning document types within the data entry applicationPrep documents for scanning to include; separate document by type, separate multiple page documents from single page documents, ensure all paper clips, staples and other fasteners are removed, and sort individual document types by size of the document and make copies as necessaryScan/Image to include; scan documents, ensure each document is scanned, interact with scanning software to indicate when a batch is complete, perform quality assurance and review images, perform quality assurance of documents that have been flagged by the system, and complete Productivity Sheet to track project progress and provide numbers for billing purposesHandle time-sensitive informationHandle confidential informationPerform duties and special requests as assigned by team leader and managerEnsure operating and quality standards are met based on service objectivesMaintain accuracy of required reports, logs and measurementsEnsure the highest levels of customer careIdentify and refer sales-cues leading to potential add-on businessEnsure adherence to business guidelines, safety &amp; security proceduresSupport financial results by minimizing site waste and reworkCross-train in other areas as required
Title: Customer Service Technical Specialist
Salary: None
Description: The Customer Service Technical Specialist will be based in our Temple, AZ client location. The right candidate will be an integral part of our talented team, supporting our continued growth. Responsibilities:Identify objective data and enter ("key what you see") at a high level of productivity and accuracyPerform data entry task from a paper and/or document imageUtilize system functions to perform data look-up and validationPerform entry of data presented in structured forms, correspondence text or presented out of context in character stringsPerform document image quality validation, including document type confirmation and verification of image quality and clarityIdentify, classify and sort documents by assigning document types within the data entry applicationPrep documents for scanning to include; separate document by type, separate multiple page documents from single page documents, ensure all paper clips, staples and other fasteners are removed, and sort individual document types by size of the document and make copies as necessaryScan/Image to include; scan documents, ensure each document is scanned, interact with scanning software to indicate when a batch is complete, perform quality assurance and review images, perform quality assurance of documents that have been flagged by the system, and complete Productivity Sheet to track project progress and provide numbers for billing purposesHandle time-sensitive informationHandle confidential informationPerform duties and special requests as assigned by team leader and managerEnsure operating and quality standards are met based on service objectivesMaintain accuracy of required reports, logs and measurementsEnsure the highest levels of customer careIdentify and refer sales-cues leading to potential add-on businessEnsure adherence to business guidelines, safety &amp; security proceduresSupport financial results by minimizing site waste and reworkCross-train in other areas as required
Requirements: Entry level experience, High School or equivalent education
Fraudulent: No