Customer Support
We need someone to head up Customer Support &amp; Happiness. Your job will not only be to handle incoming support requests but to also proactively look for ways to make our customers happy and to empower and educate them to build better businesses.Baremetrics provides metrics and tools that, for many business owners, can be overwhelming if they haven't had to interact with these metrics before, so your job will be to help them both understand and use the tools better, while answering questions along the way.Requirements for the job...Love interacting with peopleEnjoy writing and are able to do it in a clear and concise mannerEnjoy talking about technical concepts, and would be comfortable explaining how Baremetrics and SaaS metrics workEmpathize with users and can see through their questions to quickly grasp the issues they’re facingEnjoy solving open-ended problemsLove constantly learning and re-learning a changing technical productFamiliarity with SaaS metrics and small business in generalSome things you'll be responsible for...Email, live chat and social supportProactive outreach to existing customersShipping out care packages, stickers and swag to new and potential customersBuilding out our help docsCreating how-to's and tutorials for using our productGaining insights into how businesses on Baremetrics use (and want to use) our serviceScheduling and promoting content from both Baremetrics and other sourcesAbout BaremetricsBaremetrics (#URL_818d0992c7cb169e16509ce673146ace42b9d6b31c698ec7fc0a0ecb023c668c#) is zero-setup, one-click SaaS analytics for Stripe. We provide the tools and data businesses need to make solid business decisions.Founded in 2013, we're working hard to help businesses spend less time crunching numbers and looking at spreadsheets and instead give them instant access to metrics and business insights that they need to run their businesses.We're looking for folks who like to solve problems and build a business and product that people genuinely love to interact with.
Title: Customer Support
Salary: None
Description: We need someone to head up Customer Support &amp; Happiness. Your job will not only be to handle incoming support requests but to also proactively look for ways to make our customers happy and to empower and educate them to build better businesses.Baremetrics provides metrics and tools that, for many business owners, can be overwhelming if they haven't had to interact with these metrics before, so your job will be to help them both understand and use the tools better, while answering questions along the way.Requirements for the job...Love interacting with peopleEnjoy writing and are able to do it in a clear and concise mannerEnjoy talking about technical concepts, and would be comfortable explaining how Baremetrics and SaaS metrics workEmpathize with users and can see through their questions to quickly grasp the issues they’re facingEnjoy solving open-ended problemsLove constantly learning and re-learning a changing technical productFamiliarity with SaaS metrics and small business in generalSome things you'll be responsible for...Email, live chat and social supportProactive outreach to existing customersShipping out care packages, stickers and swag to new and potential customersBuilding out our help docsCreating how-to's and tutorials for using our productGaining insights into how businesses on Baremetrics use (and want to use) our serviceScheduling and promoting content from both Baremetrics and other sourcesAbout BaremetricsBaremetrics (#URL_818d0992c7cb169e16509ce673146ace42b9d6b31c698ec7fc0a0ecb023c668c#) is zero-setup, one-click SaaS analytics for Stripe. We provide the tools and data businesses need to make solid business decisions.Founded in 2013, we're working hard to help businesses spend less time crunching numbers and looking at spreadsheets and instead give them instant access to metrics and business insights that they need to run their businesses.We're looking for folks who like to solve problems and build a business and product that people genuinely love to interact with.
Requirements: None experience, None education
Fraudulent: No