Customer Service Associate
The Customer Service Technical Specialist will be based in our Overland Park, KS client location. The right candidate will be an integral part of our talented team, supporting our continued growth. Responsibilities:Underwriting Discipline / Technical SkillsAssist in the day to day activities of various insurance programsWork through work flow processes to include prepping, data entry and indexing policy documentsWork within internal databases and work flow resources- ie)*POD/Network - Databases which distribute submissions to the UA TeamCorrectly perform Name Clearances and account setups based on the supplied information from client and companyUnderstand and apply departmental rules and guidelinesBring accounts and endorsements to Baseline/Benchmark using appropriate rating toolsClient Service DisciplineCreate accurate Reinsurance documents (Quotes, Binders, Certificates, Endorsements) applying established GPF/GCF procedures and guidelinesProblem solve any customer requests effectively and efficiently in a timely manner - Communicate with internal and external clients in a friendly and professional mannerTeamworkContribute to a positive, fun and disciplined environmentEnsure teamwork within GCF/ GPF POD/Network* and within branch, client teams and any other cross-branch, cross unit or project teamsAccept responsibility and accountabilityDemonstrate a positive attitude and strong value system (e.g. integrity, trustworthiness, respect)Earn respect from colleagues and clientsDemonstrate a strong work ethic and a sense of urgency
Title: Customer Service Associate
Salary: None
Description: The Customer Service Technical Specialist will be based in our Overland Park, KS client location. The right candidate will be an integral part of our talented team, supporting our continued growth. Responsibilities:Underwriting Discipline / Technical SkillsAssist in the day to day activities of various insurance programsWork through work flow processes to include prepping, data entry and indexing policy documentsWork within internal databases and work flow resources- ie)*POD/Network - Databases which distribute submissions to the UA TeamCorrectly perform Name Clearances and account setups based on the supplied information from client and companyUnderstand and apply departmental rules and guidelinesBring accounts and endorsements to Baseline/Benchmark using appropriate rating toolsClient Service DisciplineCreate accurate Reinsurance documents (Quotes, Binders, Certificates, Endorsements) applying established GPF/GCF procedures and guidelinesProblem solve any customer requests effectively and efficiently in a timely manner - Communicate with internal and external clients in a friendly and professional mannerTeamworkContribute to a positive, fun and disciplined environmentEnsure teamwork within GCF/ GPF POD/Network* and within branch, client teams and any other cross-branch, cross unit or project teamsAccept responsibility and accountabilityDemonstrate a positive attitude and strong value system (e.g. integrity, trustworthiness, respect)Earn respect from colleagues and clientsDemonstrate a strong work ethic and a sense of urgency
Requirements: Entry level experience, High School or equivalent education
Fraudulent: No