Technical Support Engineer
Technical Support Engineer is responsible for delivering high quality Customer Support Services to customers, resellers and consultants for its discovery and Enterprise Information Management technology.Main tasks and responsibilities:As a Technical Support Engineer you are responsible for providing product support to customers and resellers according to support procedures in order to resolve support cases in a range of complexity levels.Intake and administration of all incoming support requests in the CRM.Meet the service levels in accordance with Maintenance and Support policy.Setting up a reproduction environment to replicate customer issues in house.Maintain a strong working relationship with Development and Professional Services ensuring a timely delivery of resolutions to customers.Customer Support Services are key asset for the Technical Support Engineer at all times acts as an ambassador.
Title: Technical Support Engineer
Salary: 60000-75000
Description: Technical Support Engineer is responsible for delivering high quality Customer Support Services to customers, resellers and consultants for its discovery and Enterprise Information Management technology.Main tasks and responsibilities:As a Technical Support Engineer you are responsible for providing product support to customers and resellers according to support procedures in order to resolve support cases in a range of complexity levels.Intake and administration of all incoming support requests in the CRM.Meet the service levels in accordance with Maintenance and Support policy.Setting up a reproduction environment to replicate customer issues in house.Maintain a strong working relationship with Development and Professional Services ensuring a timely delivery of resolutions to customers.Customer Support Services are key asset for the Technical Support Engineer at all times acts as an ambassador.
Requirements: Associate experience, Bachelor's Degree education
Fraudulent: No