Customer Experience Superstar
Luxy Hair is a customer-centric hair extensions eCommerce retailer. We’re one of the fastest-growing beauty brands on the internet being on the list of Top 10 Shops (2011, 2012) on the Shopify platform. THE OPPORTUNITY Luxy Hair is looking for a Customer Experience Superstar to take our customer experience to the next level and be part of a company that truly cares.As a Customer Experience Superstar you will play one of the most important roles that contributes directly to the success of the company. The perfect Superstar sees every interaction as a chance to make a difference, a chance to delight or surprise or touch someone. This is the opportunity that this position offers.A high level of empathy, communication skills, and strong work-ethic are essential to this role. And since we're one of the fastest-growing beauty brands on the internet, your position will be fast-paced and constantly evolving.  And... you will be a Superstar, which you already know you are.In This Role You  ... Will provide amazing customer service through emailCan quickly solve problems for customers any time deliveries, transactions and experience don't go as intendedAre available seasonally and are open to a flexible scheduleAre familiar with hair extensions or are ready to learn about the product in and out in order to offer best advice and help customers find the best product for their needsWill work directly with the founders of the company to improve the customer experience by providing your insight and knowledgeOffice Location:Notting Hill, W2Possible shifts:Sun-Thu Tue-SatMon-Fri
Title: Customer Experience Superstar
Salary: None
Description: Luxy Hair is a customer-centric hair extensions eCommerce retailer. We’re one of the fastest-growing beauty brands on the internet being on the list of Top 10 Shops (2011, 2012) on the Shopify platform. THE OPPORTUNITY Luxy Hair is looking for a Customer Experience Superstar to take our customer experience to the next level and be part of a company that truly cares.As a Customer Experience Superstar you will play one of the most important roles that contributes directly to the success of the company. The perfect Superstar sees every interaction as a chance to make a difference, a chance to delight or surprise or touch someone. This is the opportunity that this position offers.A high level of empathy, communication skills, and strong work-ethic are essential to this role. And since we're one of the fastest-growing beauty brands on the internet, your position will be fast-paced and constantly evolving.  And... you will be a Superstar, which you already know you are.In This Role You  ... Will provide amazing customer service through emailCan quickly solve problems for customers any time deliveries, transactions and experience don't go as intendedAre available seasonally and are open to a flexible scheduleAre familiar with hair extensions or are ready to learn about the product in and out in order to offer best advice and help customers find the best product for their needsWill work directly with the founders of the company to improve the customer experience by providing your insight and knowledgeOffice Location:Notting Hill, W2Possible shifts:Sun-Thu Tue-SatMon-Fri
Requirements: Entry level experience, Unspecified education
Fraudulent: No