Head of Client Services
** NO RECRUITMENT AGENCIES PLEASE **Acknowledgement helps brands and organisations achieve their ambition through digital innovation and digital transformation.We combine business insight and analysis, original creative thinking, first class user centric design and technology implementation, marketing services and 24/7/365 technical operational capability to create robust, innovative and cost effective solutions that deliver significant business results for our clients.You can find out more about us on our website #URL_6bb49540c0d952b3e13c0ea5b9983d2b1a0cf2b4f44f910898a2be9826235eb4# The Client Services function at Acknowledgement is responsible for:Our relationships with clients:Owning the overall Acknowledgement / client relationshipEnsuring we exceed expectations and that our clients are always happyEnsuring the business context is communicated to project teamsActing as internal champions and promoters of our clients’ business objectivesHolding knowledge about our clients’ sectors, their competitors etcTrusted counsel to clients, having a point of viewThought leadershipDriver of innovationBecoming part of our clients’ extended team, developing strong relationships with clients Helping clients with business cases, ROI models etcInspiring and reassuring clientsBeing present at project initiation and wrap up: when projects are “in flight” having a broad awareness of status via updates from Project Management &amp; Solutions teamPoint of escalation for our Project Management &amp; Solutions teamOur commercial pipeline:Turning prospects into clientsIdentifying the solutions we can offer that achieve our clients’ ambitionsBeing proactive: creating briefs and opportunities from ideas you’ve had or insights you’ve uncoveredOwning the pitch / proposal / budget sign off processGrowing client repeat business 
Title: Head of Client Services
Salary: None
Description: ** NO RECRUITMENT AGENCIES PLEASE **Acknowledgement helps brands and organisations achieve their ambition through digital innovation and digital transformation.We combine business insight and analysis, original creative thinking, first class user centric design and technology implementation, marketing services and 24/7/365 technical operational capability to create robust, innovative and cost effective solutions that deliver significant business results for our clients.You can find out more about us on our website #URL_6bb49540c0d952b3e13c0ea5b9983d2b1a0cf2b4f44f910898a2be9826235eb4# The Client Services function at Acknowledgement is responsible for:Our relationships with clients:Owning the overall Acknowledgement / client relationshipEnsuring we exceed expectations and that our clients are always happyEnsuring the business context is communicated to project teamsActing as internal champions and promoters of our clients’ business objectivesHolding knowledge about our clients’ sectors, their competitors etcTrusted counsel to clients, having a point of viewThought leadershipDriver of innovationBecoming part of our clients’ extended team, developing strong relationships with clients Helping clients with business cases, ROI models etcInspiring and reassuring clientsBeing present at project initiation and wrap up: when projects are “in flight” having a broad awareness of status via updates from Project Management &amp; Solutions teamPoint of escalation for our Project Management &amp; Solutions teamOur commercial pipeline:Turning prospects into clientsIdentifying the solutions we can offer that achieve our clients’ ambitionsBeing proactive: creating briefs and opportunities from ideas you’ve had or insights you’ve uncoveredOwning the pitch / proposal / budget sign off processGrowing client repeat business 
Requirements: Director experience, None education
Fraudulent: No