Service Delivery Manager SaaS
Market Logic is looking for an experienced SERVICE DELIVERY MANAGER with passion for their work and the ambition to provide a world-class service experience to the customers of our SaaS application suite.We are looking for someone who will lead monitoring and reporting SLAs both internally to management, as well as directly to key customers, and who will drive continuous improvements initiatives. We work in an open, collaborative environment and seek candidates with a structured approach to problem solving and a keen eye for detail. We highly value thinking outside the box and proactively taking on responsibility to achieve outstanding results. Challenges that our team works on include 24x7 availability, consistent application performance across the globe, continuous delivery, and disaster recovery.Market Logic is a fast-growing, Berlin-based company where you will be part of an international super-talented team, led by experienced management with a track record of delivering award-winning, world-class products to enterprise customers. Join us working with the latest technologies to build a truly innovative, scalable enterprise solution that changes the way the world's largest corporations run their market research and marketing. Your responsibilitiesMeasuring and reporting against application SLAsOwning the service delivery interface towards key customersAnalyzing the situation and driving continuous improvementWorking with operations, development and senior management to continuously improve the performance and reliability of our SaaS services
Title: Service Delivery Manager SaaS
Salary: 40000-60000
Description: Market Logic is looking for an experienced SERVICE DELIVERY MANAGER with passion for their work and the ambition to provide a world-class service experience to the customers of our SaaS application suite.We are looking for someone who will lead monitoring and reporting SLAs both internally to management, as well as directly to key customers, and who will drive continuous improvements initiatives. We work in an open, collaborative environment and seek candidates with a structured approach to problem solving and a keen eye for detail. We highly value thinking outside the box and proactively taking on responsibility to achieve outstanding results. Challenges that our team works on include 24x7 availability, consistent application performance across the globe, continuous delivery, and disaster recovery.Market Logic is a fast-growing, Berlin-based company where you will be part of an international super-talented team, led by experienced management with a track record of delivering award-winning, world-class products to enterprise customers. Join us working with the latest technologies to build a truly innovative, scalable enterprise solution that changes the way the world's largest corporations run their market research and marketing. Your responsibilitiesMeasuring and reporting against application SLAsOwning the service delivery interface towards key customersAnalyzing the situation and driving continuous improvementWorking with operations, development and senior management to continuously improve the performance and reliability of our SaaS services
Requirements: Associate experience, Bachelor's Degree education
Fraudulent: No