Customer Service Team Leader
About The OpportunityThe Selectus Group is searching for energetic and highly capable Customer Service Team Leader with strong experience to lead our friendly Customer Service team of 10 - 12 Consultants in the Melbourne CBD. We are looking for a strong leader in this role to focus on the successful day-to-day functioning of the Customer Service Team whilst ensuring individual and team KPIs are continuously met or exceeded. Responsibilities will include:Leading the Customer Service Team to ensure team and individual KPIs such as Grade of Service and Abandonment Rate are consistently achieved and exceeded.Coaching and mentoring team members.Continually identifying improvements to enhance the Customer Service experience.Maintaining an excellent standard of quality whilst responding to customer needs.Effectively forecasting Customer Service needs.Promoting a high performance, positive and driven culture at all times.
Title: Customer Service Team Leader
Salary: 60000-70000
Description: About The OpportunityThe Selectus Group is searching for energetic and highly capable Customer Service Team Leader with strong experience to lead our friendly Customer Service team of 10 - 12 Consultants in the Melbourne CBD. We are looking for a strong leader in this role to focus on the successful day-to-day functioning of the Customer Service Team whilst ensuring individual and team KPIs are continuously met or exceeded. Responsibilities will include:Leading the Customer Service Team to ensure team and individual KPIs such as Grade of Service and Abandonment Rate are consistently achieved and exceeded.Coaching and mentoring team members.Continually identifying improvements to enhance the Customer Service experience.Maintaining an excellent standard of quality whilst responding to customer needs.Effectively forecasting Customer Service needs.Promoting a high performance, positive and driven culture at all times.
Requirements: Not Applicable experience, None education
Fraudulent: No