Customer Care Representative
This position allows the candidate to work closely with both the Burns &amp; McBride Customer Care and Sales &amp; Marketing teams to provide an opportunity to build your overall professional skills as well as increase your understanding of the bigger picture of business.Our Customer Care Representatives answer inbound calls from existing Burns &amp; McBride customers.  These calls span all of our product lines (i.e., home heating oil delivery, heating and cooling equipment, trash/recycling services, smart home security) as they help resolve customer questions about our services and fees, or schedule future services to meet customer needs.In addition, Customer Care Rep's must be able to help educate and maintain our current customers by helping resolve concerns and problems with their Burns &amp; McBride account.This position also provides the opportunity to handle inbound sales calls based on overall call volume and company needs.A customer oriented focus is necessary in order to preserve and build long term customer satisfaction.  Critical thinking and problem solving are vital in assessing the needs of Burns &amp; McBride customers to provide the appropriate solution.Essential Responsibilities:Understand our product offerings well enough to effectively help customers resolve questions and schedule desired services.Work with our CRM system to review customer accounts to explain details of services provided, answer questions, accept payments, correct errors, and make necessary adjustments to customer accounts.Resolve customer concerns by utilizing effective listening and critical thinking skills.Sell and re-sell the value of our products and services to customers by aligning product features with customers' needs.Accurately process customer transactions such as orders, payments and service appoitments.Positions are available on either a full or part-time basis, and they allow you to work in our main office that is loctaed in New Castle, DE.This position provides a guaranteed base pay with added commissions and bonuses tied to performance and customer satisfaction levels.  And you'll be working with a family-owned company that's been in business for over 60 years.
Title: Customer Care Representative
Salary: None
Description: This position allows the candidate to work closely with both the Burns &amp; McBride Customer Care and Sales &amp; Marketing teams to provide an opportunity to build your overall professional skills as well as increase your understanding of the bigger picture of business.Our Customer Care Representatives answer inbound calls from existing Burns &amp; McBride customers.  These calls span all of our product lines (i.e., home heating oil delivery, heating and cooling equipment, trash/recycling services, smart home security) as they help resolve customer questions about our services and fees, or schedule future services to meet customer needs.In addition, Customer Care Rep's must be able to help educate and maintain our current customers by helping resolve concerns and problems with their Burns &amp; McBride account.This position also provides the opportunity to handle inbound sales calls based on overall call volume and company needs.A customer oriented focus is necessary in order to preserve and build long term customer satisfaction.  Critical thinking and problem solving are vital in assessing the needs of Burns &amp; McBride customers to provide the appropriate solution.Essential Responsibilities:Understand our product offerings well enough to effectively help customers resolve questions and schedule desired services.Work with our CRM system to review customer accounts to explain details of services provided, answer questions, accept payments, correct errors, and make necessary adjustments to customer accounts.Resolve customer concerns by utilizing effective listening and critical thinking skills.Sell and re-sell the value of our products and services to customers by aligning product features with customers' needs.Accurately process customer transactions such as orders, payments and service appoitments.Positions are available on either a full or part-time basis, and they allow you to work in our main office that is loctaed in New Castle, DE.This position provides a guaranteed base pay with added commissions and bonuses tied to performance and customer satisfaction levels.  And you'll be working with a family-owned company that's been in business for over 60 years.
Requirements: Associate experience, Associate Degree education
Fraudulent: No