Portuguese speaking Team Leader - Malta   
Job Purpose SummaryTo supervise, manage and motivate a group of International Customer Service Agents ensuring the achievement of key objectives to drive Customer Service and maximize proactive actions within his/her team.Job FunctionsLeading the team in day to day activities and ensuring team (e-mail/Live Chat/Phone) targets are exceeded and quality of service given to customers and internal departments.Leading and managing the proactive actions (outbound contacts) for required market ensuring that all targets are metTo manage the workloads/queues between the inbound and outbound priorities ensuring that the inbound KPI’s are met whilst maximizing the outbound potentialTo work with the marketing functions within the business to build sand grow the brand and profitability of the marketEnsuring that all company, departmental and individual objectives are clearly identified and communicatedManaging team productivity and general productivity adherence / driving the development of team members to maximize performance.Assessing performance and providing constructive feedback to develop and liaising closely with the Training and Quality team regarding team training needsManage all personnel issues in conjunction with company policyLiaising with other departments that have a direct impact on the customer journey (IT/WFP/Marketing etc)Providing status updates/reports to senior management (both scheduled and ad-hoc)To ensure that all company policies/regulations and Maltese laws are complied to at all times (both personally and all direct reports)All other duties as assigned 
Title: Portuguese speaking Team Leader - Malta   
Salary: 10000-20000
Description: Job Purpose SummaryTo supervise, manage and motivate a group of International Customer Service Agents ensuring the achievement of key objectives to drive Customer Service and maximize proactive actions within his/her team.Job FunctionsLeading the team in day to day activities and ensuring team (e-mail/Live Chat/Phone) targets are exceeded and quality of service given to customers and internal departments.Leading and managing the proactive actions (outbound contacts) for required market ensuring that all targets are metTo manage the workloads/queues between the inbound and outbound priorities ensuring that the inbound KPI’s are met whilst maximizing the outbound potentialTo work with the marketing functions within the business to build sand grow the brand and profitability of the marketEnsuring that all company, departmental and individual objectives are clearly identified and communicatedManaging team productivity and general productivity adherence / driving the development of team members to maximize performance.Assessing performance and providing constructive feedback to develop and liaising closely with the Training and Quality team regarding team training needsManage all personnel issues in conjunction with company policyLiaising with other departments that have a direct impact on the customer journey (IT/WFP/Marketing etc)Providing status updates/reports to senior management (both scheduled and ad-hoc)To ensure that all company policies/regulations and Maltese laws are complied to at all times (both personally and all direct reports)All other duties as assigned 
Requirements: Not Applicable experience, High School or equivalent education
Fraudulent: No