IT Helpdesk Administrator
Ryanair is Europe’s favourite low fares airline, operating more than 1,600 daily flights (over 500,000 per year) from 57 bases, across 1,600 low fare routes, connecting 182 destinations in 30 countries and operating a fleet of over 300 new Boeing 737-800 aircraft. Ryanair has recently announced firm orders for a further 175 new Boeing aircraft, which will be delivered between 2014 and 2018. Ryanair currently has a team of more than 9,000 highly skilled professionals, will carry over 81 million passengers this year and has an outstanding 29-year safety record. Ryanair’s IT Help Desk supports our internal users throughout Ryanair’s network of 69 bases across Europe including our Head Office in Dublin. Our IT support agents are expected to response and solve issues in a timely and efficient manner.We are looking for individuals who have proven technical expertise with excellent customer service skills. This role requires the successful candidates to be highly motivated and have the ability to work under pressure. This is a permanent role based in Ryanair’s Head Office, Airside Business Park, Swords Co Dublin. This is a shift position; you will be working on a 24 x 7 12 hours shift roster alternating between days &amp; nights.Duties include:Working on 24 x 7 shift roster – 12hr Days/Nights.Provide IT support to internal users, local and remote via telephone, e-mail etc.Working in a busy Helpdesk.Ability to effectively execute, diagnose issues and recommend solutions.Providing support and feedback to users through problem resolution in a professional and      prompt manner.Monitor all the systems, networks and servers.Cloning PC’s &amp; Laptops.
Title: IT Helpdesk Administrator
Salary: None
Description: Ryanair is Europe’s favourite low fares airline, operating more than 1,600 daily flights (over 500,000 per year) from 57 bases, across 1,600 low fare routes, connecting 182 destinations in 30 countries and operating a fleet of over 300 new Boeing 737-800 aircraft. Ryanair has recently announced firm orders for a further 175 new Boeing aircraft, which will be delivered between 2014 and 2018. Ryanair currently has a team of more than 9,000 highly skilled professionals, will carry over 81 million passengers this year and has an outstanding 29-year safety record. Ryanair’s IT Help Desk supports our internal users throughout Ryanair’s network of 69 bases across Europe including our Head Office in Dublin. Our IT support agents are expected to response and solve issues in a timely and efficient manner.We are looking for individuals who have proven technical expertise with excellent customer service skills. This role requires the successful candidates to be highly motivated and have the ability to work under pressure. This is a permanent role based in Ryanair’s Head Office, Airside Business Park, Swords Co Dublin. This is a shift position; you will be working on a 24 x 7 12 hours shift roster alternating between days &amp; nights.Duties include:Working on 24 x 7 shift roster – 12hr Days/Nights.Provide IT support to internal users, local and remote via telephone, e-mail etc.Working in a busy Helpdesk.Ability to effectively execute, diagnose issues and recommend solutions.Providing support and feedback to users through problem resolution in a professional and      prompt manner.Monitor all the systems, networks and servers.Cloning PC’s &amp; Laptops.
Requirements: Mid-Senior level experience, None education
Fraudulent: No