Customer Success Executive
About The Role Reporting directly into the Head of Client Services, you will be responsible for managing a large number of monthly (card-paying) subscribers. Our card-paying client base has grown exponentially in the past 6 months and is projected to continue to do so. We are therefore looking for an individual who can see the opportunity in working within the Client Services team focusing on growing the value of the existing client base through value retention (training &amp; support), cross, and up-sell opportunity identification and execution.As well as building strong relationships with clients you will also be working closely with the Marketing, Sales and Consulting teams to work on cross &amp; up-sell opportunities.With clients ranging from advertising, media and PR agencies to ‘blue-chip’ FMCG brands, the role requires you to have a good understanding of what each different type of client does and how GlobaWebIndex data can help and inform the work they do.You will be required to hit the ground running and in the same way we are going to invest our time into making sure that you understand the company, product, market and the triggers that are going to make this a role where the right person can flourish.We operate a global client base and you will therefore be comfortable working with clients from different cultures and with different native languages. (Knowledge of additional languages is not required but a +)The global operation is expanding and there is a need for an organised, dedicated, personable individual to become integral to the growth of the company.
Title: Customer Success Executive
Salary: 18000-23000
Description: About The Role Reporting directly into the Head of Client Services, you will be responsible for managing a large number of monthly (card-paying) subscribers. Our card-paying client base has grown exponentially in the past 6 months and is projected to continue to do so. We are therefore looking for an individual who can see the opportunity in working within the Client Services team focusing on growing the value of the existing client base through value retention (training &amp; support), cross, and up-sell opportunity identification and execution.As well as building strong relationships with clients you will also be working closely with the Marketing, Sales and Consulting teams to work on cross &amp; up-sell opportunities.With clients ranging from advertising, media and PR agencies to ‘blue-chip’ FMCG brands, the role requires you to have a good understanding of what each different type of client does and how GlobaWebIndex data can help and inform the work they do.You will be required to hit the ground running and in the same way we are going to invest our time into making sure that you understand the company, product, market and the triggers that are going to make this a role where the right person can flourish.We operate a global client base and you will therefore be comfortable working with clients from different cultures and with different native languages. (Knowledge of additional languages is not required but a +)The global operation is expanding and there is a need for an organised, dedicated, personable individual to become integral to the growth of the company.
Requirements: Entry level experience, Unspecified education
Fraudulent: No