Customer Service Team Lead 
We are currently seeking a Customer Service Team Lead. The right candidate will be an integral part of our talented team, supporting our continued growth. This position will be located in our El Paso, TX location.Responsibilities include, but are not limited to:Operate network high speed production scanning equipmentPerform scanning and imaging tasksIdentify, classify and sort documentsPrepare mail and documents for scanningAssemble document batches, verifying document and/or page volumesLift large boxes of paper for storage or production useHandle time-sensitive materialsHandle confidential materialsPerform daily key-operator scanner maintenanceEnsure operating and quality standards are met based on service objectivesMaintain accuracy of required reports, logs and measurementsEnsure the highest levels of customer careEnsure adherence to business guidelines, safety &amp; security proceduresSupport financial results by minimizing site waste and reworkUtilizes good judgment and delegation, based on site objectives and SLAsProactively determine assistance needs of employeesProblem solving orientation towards meeting customer needsHonors confidentialityPromotes employee engagement and maintains good interpersonal relationshipsActively promotes a safe work environment and follows all safety procedures.Understand workers compensation policies and reporting proceduresAddress/communicate employee issues, professionally and in a timely mannerAbility to train others effectively
Title: Customer Service Team Lead 
Salary: None
Description: We are currently seeking a Customer Service Team Lead. The right candidate will be an integral part of our talented team, supporting our continued growth. This position will be located in our El Paso, TX location.Responsibilities include, but are not limited to:Operate network high speed production scanning equipmentPerform scanning and imaging tasksIdentify, classify and sort documentsPrepare mail and documents for scanningAssemble document batches, verifying document and/or page volumesLift large boxes of paper for storage or production useHandle time-sensitive materialsHandle confidential materialsPerform daily key-operator scanner maintenanceEnsure operating and quality standards are met based on service objectivesMaintain accuracy of required reports, logs and measurementsEnsure the highest levels of customer careEnsure adherence to business guidelines, safety &amp; security proceduresSupport financial results by minimizing site waste and reworkUtilizes good judgment and delegation, based on site objectives and SLAsProactively determine assistance needs of employeesProblem solving orientation towards meeting customer needsHonors confidentialityPromotes employee engagement and maintains good interpersonal relationshipsActively promotes a safe work environment and follows all safety procedures.Understand workers compensation policies and reporting proceduresAddress/communicate employee issues, professionally and in a timely mannerAbility to train others effectively
Requirements: Entry level experience, High School or equivalent education
Fraudulent: No