3rd Level Customer Support Engineer for VoIP Solution
Unify is seeking for 3rd Level Customer Support Engineers for the company's family of Unified Communication products. Candidate will possess a broad technical knowledge of VoIP protocols and services and IP networking. Candidate must have good problem solving skills and the ability to work independently with minimum supervision. Excellent follow-up skills and commitment to work complicated problems through to solution. A team player with great communication skills and the ability to interact professionally and effectively with business users and other team members. Innovative thinker who is positive, proactive, and readily embraces change. Ability to work under pressure, be flexible and have a can-do attitude.Job Functions:The 3rd Level Customer Support Engineer is expected to handle tickets reporting errors at customer environments. Investigation, analysis and reproduction of these errors are daily tasks. Ability to travel at customer sites on short notice and provide 24/7 technical support are mandatory for the role.Cooperation with Development and Service organizations to provide the proper solution to the customer and meeting the SLA’s (Service Level Agreement) in each case is frequent. The position requires strong analytical, problem-solving abilities and ability to provide real-time support.
Title: 3rd Level Customer Support Engineer for VoIP Solution
Salary: None
Description: Unify is seeking for 3rd Level Customer Support Engineers for the company's family of Unified Communication products. Candidate will possess a broad technical knowledge of VoIP protocols and services and IP networking. Candidate must have good problem solving skills and the ability to work independently with minimum supervision. Excellent follow-up skills and commitment to work complicated problems through to solution. A team player with great communication skills and the ability to interact professionally and effectively with business users and other team members. Innovative thinker who is positive, proactive, and readily embraces change. Ability to work under pressure, be flexible and have a can-do attitude.Job Functions:The 3rd Level Customer Support Engineer is expected to handle tickets reporting errors at customer environments. Investigation, analysis and reproduction of these errors are daily tasks. Ability to travel at customer sites on short notice and provide 24/7 technical support are mandatory for the role.Cooperation with Development and Service organizations to provide the proper solution to the customer and meeting the SLA’s (Service Level Agreement) in each case is frequent. The position requires strong analytical, problem-solving abilities and ability to provide real-time support.
Requirements: Mid-Senior level experience, Bachelor's Degree education
Fraudulent: No