Call Center Associate
About FlexasoftFlexasoft is a multinational technology consulting firm headquartered in Redmond, Washington. We are distinguished from our competitors through our knowledge of the Industry and the resource identification ability, our exceptional levels of service and the outstanding results we deliver. We have been delighting organizations across the globe with our business and technological expertise since 2007.Purpose/Objective of Position•Responsible for handling a high volume of incoming customer contacts (calls, emails and cases) for product / solution support, registration issues, or general inquiries. This is a customer focused, service support position with responsibilities for meeting or exceeding performance and quality targets. •Log on and manage phone queue and email inbox contacts during shift.•Receive and respond to customer email communications.•Initiate, monitor, and escalate customer problem cases for issues not resolved during initial customer contact •Perform miscellaneous duties as required such as researching failed email deliveries, customer notification for slow order response, and error reports
Title: Call Center Associate
Salary: None
Description: About FlexasoftFlexasoft is a multinational technology consulting firm headquartered in Redmond, Washington. We are distinguished from our competitors through our knowledge of the Industry and the resource identification ability, our exceptional levels of service and the outstanding results we deliver. We have been delighting organizations across the globe with our business and technological expertise since 2007.Purpose/Objective of Position•Responsible for handling a high volume of incoming customer contacts (calls, emails and cases) for product / solution support, registration issues, or general inquiries. This is a customer focused, service support position with responsibilities for meeting or exceeding performance and quality targets. •Log on and manage phone queue and email inbox contacts during shift.•Receive and respond to customer email communications.•Initiate, monitor, and escalate customer problem cases for issues not resolved during initial customer contact •Perform miscellaneous duties as required such as researching failed email deliveries, customer notification for slow order response, and error reports
Requirements: Associate experience, High School or equivalent education
Fraudulent: No