IS&T Customer Services Manager
Ashridge Business School is one of the world's leading providers of management education and works with over 700 corporate clients and thousands of individuals from around the world each year.The purpose of this role is to manage the operational team, coordinating activities to ensure maximum customer satisfaction in relation to all IT and Audio Visual issues, whilst providing excellent customer service and instilling these skills in others.As the Customer Services Manager you will improve the customer service quality results by evaluating and redesigning processes. You will determine the customer service requirements by maintaining regular contact with customers, conducting surveys, forming focus groups and analysing information and applications. You will also liaise regularly with internal and external clients in all matters related to customer service, managing customer relationships and expectations whilst agreeing service levels and standards.As the team manager you will manage the technology services team in its day to day work, ensuring the most effective utilisation of resources, planning and scheduling is used and delegating areas of responsibility, where appropriate. You will provide guidance and support offering feedback and recommendations to all team members on individual development needs.You will have previous customer service management experience, ideally in a similar environment, you will have proven customer service skills and the ability to take ownership of issues. An excellent communicator, well organised and self-motivated, you should be happy to work on your own initiative or as part of small team. ITIL foundation training and management training is essential.
Title: IS&T Customer Services Manager
Salary: 42000-42000
Description: Ashridge Business School is one of the world's leading providers of management education and works with over 700 corporate clients and thousands of individuals from around the world each year.The purpose of this role is to manage the operational team, coordinating activities to ensure maximum customer satisfaction in relation to all IT and Audio Visual issues, whilst providing excellent customer service and instilling these skills in others.As the Customer Services Manager you will improve the customer service quality results by evaluating and redesigning processes. You will determine the customer service requirements by maintaining regular contact with customers, conducting surveys, forming focus groups and analysing information and applications. You will also liaise regularly with internal and external clients in all matters related to customer service, managing customer relationships and expectations whilst agreeing service levels and standards.As the team manager you will manage the technology services team in its day to day work, ensuring the most effective utilisation of resources, planning and scheduling is used and delegating areas of responsibility, where appropriate. You will provide guidance and support offering feedback and recommendations to all team members on individual development needs.You will have previous customer service management experience, ideally in a similar environment, you will have proven customer service skills and the ability to take ownership of issues. An excellent communicator, well organised and self-motivated, you should be happy to work on your own initiative or as part of small team. ITIL foundation training and management training is essential.
Requirements: None experience, Unspecified education
Fraudulent: No