Service Desk Engineer
The Service Desk Engineer will be the first point of contact to any IT related issues and requests. The Service Desk engineer will provide Level 1/2 support to our clients. This resource will provide exceptional service and assistance to rectify and solve issues as they arise. The Service Desk Engineer will provide phone, email, remote access and occasionally face to face support. Service Desk resources work in a professional supportive team environment with structure and exposure to cutting-edge technologies. There is also considerable room for development within this role across a broad range of technologies. Key ResponsibilitiesIncident classification and loggingRemote user supportIncident ownership and escalationLiaise with vendors and other third parties to arrange repair of faulty equipment or serviceApplication support Desktop and Laptop buildsServer hardware buildsEnsure response and resolution targets are met
Title: Service Desk Engineer
Salary: None
Description: The Service Desk Engineer will be the first point of contact to any IT related issues and requests. The Service Desk engineer will provide Level 1/2 support to our clients. This resource will provide exceptional service and assistance to rectify and solve issues as they arise. The Service Desk Engineer will provide phone, email, remote access and occasionally face to face support. Service Desk resources work in a professional supportive team environment with structure and exposure to cutting-edge technologies. There is also considerable room for development within this role across a broad range of technologies. Key ResponsibilitiesIncident classification and loggingRemote user supportIncident ownership and escalationLiaise with vendors and other third parties to arrange repair of faulty equipment or serviceApplication support Desktop and Laptop buildsServer hardware buildsEnsure response and resolution targets are met
Requirements: Entry level experience, Certification education
Fraudulent: No