Service Delivery Manager II 
The Service Delivery Manager II  will be responsible for all aspects of the contracted site services (Print &amp; Mail Operations) and working closely with the on-site Novitex team. Candidates must have proven leadership experience; minimum 2 years managing at least 5 employees and minimum 2 years’ experience in print operations.Responsibilities:     Financial Performance    Creates forecasts and revenue estimates    Reviews monthly P &amp; L statements for accuracy    Manages expenses    Analyzes asset performance and expenditures     Client Satisfaction   Meets regularly with client contact and other member of the client's management team   Recommends service enhancements based upon knowledge of client's business strategy   Maximizes proprietary Quality Management utilization through service quality metrics reviews     Employee EngagementDemonstrates exemplary ethical conduct that establishes an atmosphere of trust and supportRecognizes performance through fair and honest merit evaluation and rewards employees for innovation, risk-taking, excellent performance and    exceptional efforts to satisfy both internal and external clientsCoaches and counsels to create a positive atmosphere of professionalism and support; provide honest and timely feedback to employees; addresses performance issues with directness and sensitivityMakes fair and equitable hiring decisions that promote workforce diversity while adhering to all applicable regulationsOversees training and provides development opportunitiesEffectively balances resources to maximize productivity and efficiency
Title: Service Delivery Manager II 
Salary: None
Description: The Service Delivery Manager II  will be responsible for all aspects of the contracted site services (Print &amp; Mail Operations) and working closely with the on-site Novitex team. Candidates must have proven leadership experience; minimum 2 years managing at least 5 employees and minimum 2 years’ experience in print operations.Responsibilities:     Financial Performance    Creates forecasts and revenue estimates    Reviews monthly P &amp; L statements for accuracy    Manages expenses    Analyzes asset performance and expenditures     Client Satisfaction   Meets regularly with client contact and other member of the client's management team   Recommends service enhancements based upon knowledge of client's business strategy   Maximizes proprietary Quality Management utilization through service quality metrics reviews     Employee EngagementDemonstrates exemplary ethical conduct that establishes an atmosphere of trust and supportRecognizes performance through fair and honest merit evaluation and rewards employees for innovation, risk-taking, excellent performance and    exceptional efforts to satisfy both internal and external clientsCoaches and counsels to create a positive atmosphere of professionalism and support; provide honest and timely feedback to employees; addresses performance issues with directness and sensitivityMakes fair and equitable hiring decisions that promote workforce diversity while adhering to all applicable regulationsOversees training and provides development opportunitiesEffectively balances resources to maximize productivity and efficiency
Requirements: Mid-Senior level experience, Bachelor's Degree education
Fraudulent: No