Teller Supervisor
Supervises the activities of the teller operations area by assigning work, answering questions, solving problems, assisting with complex transactions and sensitive member relation issues, and promoting positive attitudes and cooperation.Ensure that tellers are trained and cross-trained in all phases of their particular job(s) to ensure quality service to members.Evaluate job performance of subordinates to ensure quality.&nbsp;Serves as vault teller for the credit union, which includes ordering cash, verifying cash received, filling teller cash orders, balancing vault daily, shipping coin, and maintaining full vault security.Open a teller drawer, and assist with coverage of the teller line during lunch breaks and vacation periods, or as neededMaintain knowledge of all state and federal regulations that are applicable to the transactions performed in the teller area.Develop work schedule for full time and part time employees in the teller area to ensure proper service to members.Formulate and maintain comprehensive teller procedures manual for staff training and referral.Keeps Operations Manager informed of areas of concern in teller department.Provides monthly cash over/short records to Operations Manager.Investigate teller outages and institute corrective flow of work.Keeps all member and credit union business strictly confidential.Know, understand, and follow the Cash Management Policy.Process member account transactions accurately and efficiently, including the sale of monetary #URL_aae11cdcc9dcd7cf08c3c1730b72b792d5452aceb973b28926a4069d5a7ce164# deposited checks through PACE system, ensuring each batch is successful, balanced, and all checks are legible.Approve member exceptions and authorize service fee refunds to members when deemed necessary.Adhere to the employee handbook.
Title: Teller Supervisor
Salary: None
Description: Supervises the activities of the teller operations area by assigning work, answering questions, solving problems, assisting with complex transactions and sensitive member relation issues, and promoting positive attitudes and cooperation.Ensure that tellers are trained and cross-trained in all phases of their particular job(s) to ensure quality service to members.Evaluate job performance of subordinates to ensure quality.&nbsp;Serves as vault teller for the credit union, which includes ordering cash, verifying cash received, filling teller cash orders, balancing vault daily, shipping coin, and maintaining full vault security.Open a teller drawer, and assist with coverage of the teller line during lunch breaks and vacation periods, or as neededMaintain knowledge of all state and federal regulations that are applicable to the transactions performed in the teller area.Develop work schedule for full time and part time employees in the teller area to ensure proper service to members.Formulate and maintain comprehensive teller procedures manual for staff training and referral.Keeps Operations Manager informed of areas of concern in teller department.Provides monthly cash over/short records to Operations Manager.Investigate teller outages and institute corrective flow of work.Keeps all member and credit union business strictly confidential.Know, understand, and follow the Cash Management Policy.Process member account transactions accurately and efficiently, including the sale of monetary #URL_aae11cdcc9dcd7cf08c3c1730b72b792d5452aceb973b28926a4069d5a7ce164# deposited checks through PACE system, ensuring each batch is successful, balanced, and all checks are legible.Approve member exceptions and authorize service fee refunds to members when deemed necessary.Adhere to the employee handbook.
Requirements: None experience, None education
Fraudulent: No