Customer Service Agent From Home
Day-to-Day Scope of ServicesThe Customer Service Agent From Home position primarily involves the handling of Customer Care and Billing inquiry call  types; however, there will be some calls requiring some basic troubleshooting, explanations regarding Network and Coverage issues, and retention activities.Top Call Types IncludeHandle customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism Strive to resolve customer issues with one call resolution Offer alternative solutions where appropriate with the objective of retaining customer's business Handle business transactions in connection with activation of new customer accounts Communicate with customers using web-based tools and demonstrates the associated proficiency in typing and grammar Make financial decisions to protect/collect revenues and adjusts customer accounts
Title: Customer Service Agent From Home
Salary: 20000-30000
Description: Day-to-Day Scope of ServicesThe Customer Service Agent From Home position primarily involves the handling of Customer Care and Billing inquiry call  types; however, there will be some calls requiring some basic troubleshooting, explanations regarding Network and Coverage issues, and retention activities.Top Call Types IncludeHandle customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism Strive to resolve customer issues with one call resolution Offer alternative solutions where appropriate with the objective of retaining customer's business Handle business transactions in connection with activation of new customer accounts Communicate with customers using web-based tools and demonstrates the associated proficiency in typing and grammar Make financial decisions to protect/collect revenues and adjusts customer accounts
Requirements: Entry level experience, High School or equivalent education
Fraudulent: No