Executive Director of Client Services
The Executive Director of Client Services provides operational leadership and personal support for assigned tier 1 channel partners, and is responsible for the development of account support plans, customer satisfaction, customer retention, and profit objectives with regard to national accounts.  National accounts are name brand tier 1 health plans, health care sponsors, ACO’s, IDN’s and potentially other high performance healthcare entities.  This role will participate in strategic partner reviews, engage in industry events, and provide thought leadership to the company. The Executive Director of Client Services will guide client strategy development and conduct regular national account review meetings.  Revenue growth, client satisfaction and industry reputation are what this position will focus on as key objectives. Responsibilities include the following:Develop and manage relationships with current partners and customers to cultivate additional business as well as ensure a high level of customer satisfactionBuilds strong relationships with assigned national accounts to ensure the efficient execution of business plans and profit objects; identifies and supports prospective new business opportunities;Manages partner relationships ensuring that ConnectionPad products are accurately and appropriately serviced, contracts are enforced and updated as appropriate, product training is current, and any other support needed to consistently attain/exceed productivity goals is provided;Ensure accurate forecasting and document activity information on a timely basis as partner and customer interactions occurCoaches, leads, and develops direct reports; advises on hiring, staffing, training, and performance evaluations directly and through regional managers;Leads the development and implementation of successful solution-based sales strategies;Works collaboratively with internal partners to communicate and generate awareness of industry trends that may impact sales and product success; promotes cross-divisional communication and tactical planning to maximize total product portfolio penetration;Prepares for and actively participates in a formal review process of all business activities in the assigned territories on at least a quarterly basis.
Title: Executive Director of Client Services
Salary: None
Description: The Executive Director of Client Services provides operational leadership and personal support for assigned tier 1 channel partners, and is responsible for the development of account support plans, customer satisfaction, customer retention, and profit objectives with regard to national accounts.  National accounts are name brand tier 1 health plans, health care sponsors, ACO’s, IDN’s and potentially other high performance healthcare entities.  This role will participate in strategic partner reviews, engage in industry events, and provide thought leadership to the company. The Executive Director of Client Services will guide client strategy development and conduct regular national account review meetings.  Revenue growth, client satisfaction and industry reputation are what this position will focus on as key objectives. Responsibilities include the following:Develop and manage relationships with current partners and customers to cultivate additional business as well as ensure a high level of customer satisfactionBuilds strong relationships with assigned national accounts to ensure the efficient execution of business plans and profit objects; identifies and supports prospective new business opportunities;Manages partner relationships ensuring that ConnectionPad products are accurately and appropriately serviced, contracts are enforced and updated as appropriate, product training is current, and any other support needed to consistently attain/exceed productivity goals is provided;Ensure accurate forecasting and document activity information on a timely basis as partner and customer interactions occurCoaches, leads, and develops direct reports; advises on hiring, staffing, training, and performance evaluations directly and through regional managers;Leads the development and implementation of successful solution-based sales strategies;Works collaboratively with internal partners to communicate and generate awareness of industry trends that may impact sales and product success; promotes cross-divisional communication and tactical planning to maximize total product portfolio penetration;Prepares for and actively participates in a formal review process of all business activities in the assigned territories on at least a quarterly basis.
Requirements: Director experience, Bachelor's Degree education
Fraudulent: No