Technical Writer 
Technical Writer-  Short Term Role Reports to Instructional Design ManagerBasic Purpose and Principle AccountabilitiesHorizon Technical Writers are responsible for communicating enhancements, best practices, and recommended procedures to customers and employees to ensure proper use of the technical products. Essential Functions                                                                                                         % of TimeDocument product functionality and best practicesUpdate procedural guides, user guides, and quick reference cards with new functionality and best practicesRecord release notes with information about benefit, use case, and/or resolutionDevelop key features documents to include purpose, benefit, setup, and use case instructions                70 – 75%Write, edit, and post knowledge base articlesEdit and post troubleshooting articles submitted by customer support representativesWrite and post concept and “how to articles” articles     25 - 30%               Responsibilities and Additional Duties•             Update department procedural and styles guides, and templates•             Assist with developing and editing instructional materials•             Assist with upgrading knowledge base•             Assist Customer Support and Implementation Services during the school startup months
Title: Technical Writer 
Salary: None
Description: Technical Writer-  Short Term Role Reports to Instructional Design ManagerBasic Purpose and Principle AccountabilitiesHorizon Technical Writers are responsible for communicating enhancements, best practices, and recommended procedures to customers and employees to ensure proper use of the technical products. Essential Functions                                                                                                         % of TimeDocument product functionality and best practicesUpdate procedural guides, user guides, and quick reference cards with new functionality and best practicesRecord release notes with information about benefit, use case, and/or resolutionDevelop key features documents to include purpose, benefit, setup, and use case instructions                70 – 75%Write, edit, and post knowledge base articlesEdit and post troubleshooting articles submitted by customer support representativesWrite and post concept and “how to articles” articles     25 - 30%               Responsibilities and Additional Duties•             Update department procedural and styles guides, and templates•             Assist with developing and editing instructional materials•             Assist with upgrading knowledge base•             Assist Customer Support and Implementation Services during the school startup months
Requirements: Associate experience, Bachelor's Degree education
Fraudulent: No