Technical Support Engineer
Working in Technical Support the Technical Support Engineer will provide first class technical support to ESET customers by troubleshooting, analysing, replicating and diagnosing issues with a focus on quality working and customer satisfaction.Provide technical and customer support to ESET customers and partners, by answering queries, with a focus on quality and customer satisfaction.Document and record all activity and communication with customers over telephone and email in the company's crm system.Deliver pre-sales technical presentations, demonstrations, and consultations to ESET customers and partners.Demonstrate feasibility of ESET products solutions during the qualifying process, confirm the products meet the prospect's requirements, and assist sales in technical qualification.Responds to after-hours support queries during assigned rotation and takes accountability for ownership and escalation of all after-hours issues during assigned rotation.
Title: Technical Support Engineer
Salary: None
Description: Working in Technical Support the Technical Support Engineer will provide first class technical support to ESET customers by troubleshooting, analysing, replicating and diagnosing issues with a focus on quality working and customer satisfaction.Provide technical and customer support to ESET customers and partners, by answering queries, with a focus on quality and customer satisfaction.Document and record all activity and communication with customers over telephone and email in the company's crm system.Deliver pre-sales technical presentations, demonstrations, and consultations to ESET customers and partners.Demonstrate feasibility of ESET products solutions during the qualifying process, confirm the products meet the prospect's requirements, and assist sales in technical qualification.Responds to after-hours support queries during assigned rotation and takes accountability for ownership and escalation of all after-hours issues during assigned rotation.
Requirements: Associate experience, Bachelor's Degree education
Fraudulent: No