Technical Customer Support Lead
As the Support Lead, you'll be the first full-time member of our customer care team, make sure our customers get fast and accurate answers to their questions via email, live chat, forums, and more. Along with providing top-notch support to our customers, you'll establish the patterns and practices used by the team as it grows beyond one.At Runscope, feedback obtained through customer support plays a crucial role in helping us prioritize new features and products. Working directly with our designers and engineers, you'll help transform customer feedback into a better product.You'll be working with developers every day: diving into their code, troubleshooting wacky APIs, and doing whatever it takes to help them be successful. When they're successful, we're successful. Key ResponsibilitiesWork directly with developers to help them solve their API problems as quickly as possibleEstablish patterns and practices for scaling the support team, automating where possibleImprove the efficiency and effectiveness of customer support across all channels (including email, chat, and online forums)Identifying and track key metrics to establish the effectiveness of the support team and the happiness of our customers
Title: Technical Customer Support Lead
Salary: None
Description: As the Support Lead, you'll be the first full-time member of our customer care team, make sure our customers get fast and accurate answers to their questions via email, live chat, forums, and more. Along with providing top-notch support to our customers, you'll establish the patterns and practices used by the team as it grows beyond one.At Runscope, feedback obtained through customer support plays a crucial role in helping us prioritize new features and products. Working directly with our designers and engineers, you'll help transform customer feedback into a better product.You'll be working with developers every day: diving into their code, troubleshooting wacky APIs, and doing whatever it takes to help them be successful. When they're successful, we're successful. Key ResponsibilitiesWork directly with developers to help them solve their API problems as quickly as possibleEstablish patterns and practices for scaling the support team, automating where possibleImprove the efficiency and effectiveness of customer support across all channels (including email, chat, and online forums)Identifying and track key metrics to establish the effectiveness of the support team and the happiness of our customers
Requirements: None experience, None education
Fraudulent: No