Service Desk Analyst Intern
Temporary Service Desk Analysts  will perform various activities related to managing general Desktop and Server information technology. This includes, but is not limited to: Email (Exchange, others), Directory Services (AD), Windows, Linux, Citrix, Vmware, mobile devices, e-mail (Exchange/Office 365), and Windows Server applications.This position is a direct hire by Virteva; no staffing agency is involved. ESSENTIAL DUTIES AND RESPONSIBILITIES:Taking initial telephone inquiries and troubleshooting relatively simple hardware, software, or network problems.Monitor incoming tickets and alerts in the ServiceNow system and respond accordingly.Update all tickets according to Service Level Agreements (SLA).Working as an effective team member with the Virteva team, partners and internal staff.Maintaining professional, quality interactions with customers at all times.Recognizing and escalating more difficult problemsDocumenting customer impact, resolution steps, and appropriate priority in accordance with policy and customer requirements.Other duties as assigned. REQUIREMENTS:We require a commitment until the project is complete, on a contract basis, 2-4 months, 40 hours a week, standard business hours.Background check will be required.
Title: Service Desk Analyst Intern
Salary: None
Description: Temporary Service Desk Analysts  will perform various activities related to managing general Desktop and Server information technology. This includes, but is not limited to: Email (Exchange, others), Directory Services (AD), Windows, Linux, Citrix, Vmware, mobile devices, e-mail (Exchange/Office 365), and Windows Server applications.This position is a direct hire by Virteva; no staffing agency is involved. ESSENTIAL DUTIES AND RESPONSIBILITIES:Taking initial telephone inquiries and troubleshooting relatively simple hardware, software, or network problems.Monitor incoming tickets and alerts in the ServiceNow system and respond accordingly.Update all tickets according to Service Level Agreements (SLA).Working as an effective team member with the Virteva team, partners and internal staff.Maintaining professional, quality interactions with customers at all times.Recognizing and escalating more difficult problemsDocumenting customer impact, resolution steps, and appropriate priority in accordance with policy and customer requirements.Other duties as assigned. REQUIREMENTS:We require a commitment until the project is complete, on a contract basis, 2-4 months, 40 hours a week, standard business hours.Background check will be required.
Requirements: Internship experience, High School or equivalent education
Fraudulent: No