Customer Service Technical Specialist 
The Customer Service Technical Specialist will be based in our Stamford, CT client location. The right candidate will be an integral part of our talented team, supporting our continued growth. Job Responsibilities:The position will be responsible for the reception/welcome lobby for the Novitex facility.  This will include the coordination of welcoming and announcing guests, maintaining security compliance, phone/email communications, life safety guidelines and maintaining Novitex standards for quality.  This position will assist Novitex guests and employees with entrance into the Novitex space and provide facility information as required. Primary duties include:Greet and announce visitors and guestsAnswer phonesMaintain and schedule reception area conference roomsSchedule executive/ leadership visitor officesOther duties as definedThis position will assist in ensuring that all public space within the facility, ie conference rooms, huddle/focus rooms, café/pantry facility areas are ready for use, and contact the appropriate staff to remedy any outstanding issues.  This position will be responsible for managing requests for meeting space in the facility.  The incumbent will also act collaboratively in assisting staff who may require outside meeting space by providing information on available venues. This position will assist with the management of general supply requirements as well as media/AV requirements for the meeting rooms.  This position would assist in business services required for customers and visiting leadership. This position will assist the Manager of Facility Services in any day to day operations required to maintain optimal service levels and productivity in the workplace.  This position will communicate to employees, visitors, building landlord and suppliers.Success Factors:Reception operations provide professional and courteous service and the highest levels of effective communicationProfessional appearance and attitude that contribute to a welcome atmosphere befitting a multi-national companyTimely courteous communications to all contactsPublic space in the facility is effectively utilized and kept tidyFacility support services are delivered with optimal results in a timely mannerManager of Facility Services can effectively delegate tasks to this positionCompetency in MS Office applicationsMonitor and track all on-site meeting and event activity, complete activity log on CRE share driveCustomer surveys are 100% above average 
Title: Customer Service Technical Specialist 
Salary: None
Description: The Customer Service Technical Specialist will be based in our Stamford, CT client location. The right candidate will be an integral part of our talented team, supporting our continued growth. Job Responsibilities:The position will be responsible for the reception/welcome lobby for the Novitex facility.  This will include the coordination of welcoming and announcing guests, maintaining security compliance, phone/email communications, life safety guidelines and maintaining Novitex standards for quality.  This position will assist Novitex guests and employees with entrance into the Novitex space and provide facility information as required. Primary duties include:Greet and announce visitors and guestsAnswer phonesMaintain and schedule reception area conference roomsSchedule executive/ leadership visitor officesOther duties as definedThis position will assist in ensuring that all public space within the facility, ie conference rooms, huddle/focus rooms, café/pantry facility areas are ready for use, and contact the appropriate staff to remedy any outstanding issues.  This position will be responsible for managing requests for meeting space in the facility.  The incumbent will also act collaboratively in assisting staff who may require outside meeting space by providing information on available venues. This position will assist with the management of general supply requirements as well as media/AV requirements for the meeting rooms.  This position would assist in business services required for customers and visiting leadership. This position will assist the Manager of Facility Services in any day to day operations required to maintain optimal service levels and productivity in the workplace.  This position will communicate to employees, visitors, building landlord and suppliers.Success Factors:Reception operations provide professional and courteous service and the highest levels of effective communicationProfessional appearance and attitude that contribute to a welcome atmosphere befitting a multi-national companyTimely courteous communications to all contactsPublic space in the facility is effectively utilized and kept tidyFacility support services are delivered with optimal results in a timely mannerManager of Facility Services can effectively delegate tasks to this positionCompetency in MS Office applicationsMonitor and track all on-site meeting and event activity, complete activity log on CRE share driveCustomer surveys are 100% above average 
Requirements: Entry level experience, High School or equivalent education
Fraudulent: No