Technical Support Specialist
This newly created role will be filled by a high energy, enthusiastic, customer focused resource with experience support software or internet enabled products. If you’d like to be part of a winning team that is enjoying the fruits of having the right product group at the right time in the right market, please apply TODAY!DutiesTier 2 Support Analyst to join our team and support our web-based software application. Responsibilities will include learning the proprietary software suite, identifying, troubleshooting, researching and resolving technical product inquiries for clients.This is a unique opportunity to provide support to our national client base, and work with a team committed to excellence in customer satisfaction. ResponsibilitiesBecome a technical expert of company products and services.Provide timely responses for incident handling via phone, instant messenger and email.Provide timely and accurate responses to customer technical inquiries about the application.Provide their documentation about technical issues for call tracking, reporting purposes and development resolution.Reproduce problems and submit detailed product defect reports for resolution.Conduct online client training sessions.Special projects as assigned.Job Requirements Requirements1-3 years of Technical Support experience (phone based/web-based software support).Strong interpersonal and customer service skills with ability to manage multiple projects and priorities   in a fast-paced environment.Familiarity with multiple web browsers, including Chrome, Internet Explorer, Firefox, and Safari.Familiarity with basic browser troubleshooting – cookies, cache, and settings.Self-directed and motivated, with ability to work independently, as well as collaboratively in a team environment.Willingness to travel.Demonstrated ability to learn quickly and operate under tight deadlines.Excellent oral and written communications as well as good organizational skills.Knowledge of Microsoft technologies including Word, Access, PowerPoint and Excel.Experience speaking in front of groups of people.
Title: Technical Support Specialist
Salary: None
Description: This newly created role will be filled by a high energy, enthusiastic, customer focused resource with experience support software or internet enabled products. If you’d like to be part of a winning team that is enjoying the fruits of having the right product group at the right time in the right market, please apply TODAY!DutiesTier 2 Support Analyst to join our team and support our web-based software application. Responsibilities will include learning the proprietary software suite, identifying, troubleshooting, researching and resolving technical product inquiries for clients.This is a unique opportunity to provide support to our national client base, and work with a team committed to excellence in customer satisfaction. ResponsibilitiesBecome a technical expert of company products and services.Provide timely responses for incident handling via phone, instant messenger and email.Provide timely and accurate responses to customer technical inquiries about the application.Provide their documentation about technical issues for call tracking, reporting purposes and development resolution.Reproduce problems and submit detailed product defect reports for resolution.Conduct online client training sessions.Special projects as assigned.Job Requirements Requirements1-3 years of Technical Support experience (phone based/web-based software support).Strong interpersonal and customer service skills with ability to manage multiple projects and priorities   in a fast-paced environment.Familiarity with multiple web browsers, including Chrome, Internet Explorer, Firefox, and Safari.Familiarity with basic browser troubleshooting – cookies, cache, and settings.Self-directed and motivated, with ability to work independently, as well as collaboratively in a team environment.Willingness to travel.Demonstrated ability to learn quickly and operate under tight deadlines.Excellent oral and written communications as well as good organizational skills.Knowledge of Microsoft technologies including Word, Access, PowerPoint and Excel.Experience speaking in front of groups of people.
Requirements: None experience, None education
Fraudulent: No