Head of Operations
LawnStarter is looking for a hyper-achieving Rockstar to join our squad. This is probably our most demanding position. You'll be managing multiple roles, including the quality of our lawn care partners, the efficacy of our sales/support teams, and most importantly, the happiness of our growing customer base.This is a high-intensity Lynchpin position. If you're an extremely quick-thinking decision maker, this job is for you. If you're a born leader, you'll excel.You and our COO, Ryan, will be our personal Navy Seal team - constantly vigilant for creative solutions to fix bottlenecks that mere mortal would claim are impossible.We're building a team of A+ players and overachievers, and we're looking for the rare breed that thrives in that environment. If that sounds like you, keep reading.ResponsibilitiesSimply put, if it involves acquiring customers, mowing lawns, or handling customer interactions, you'll be on top of it.More specifically, here are some of your daily duties:Managing the customer happiness teamDeveloping the processes to maximize customer retention, referrals, and on-boarding success.Managing the quality of supply. This means maintaining and building our relationships with lawn care partners. Additionally, you will be in charge of clearly illustrating our expectations of our lawn care companies and managing any problems that arise.Making quick decisions on difficult operations tasksIdentifying key bottlenecks and potential improvementsExecute consistently under tight deadlines
Title: Head of Operations
Salary: None
Description: LawnStarter is looking for a hyper-achieving Rockstar to join our squad. This is probably our most demanding position. You'll be managing multiple roles, including the quality of our lawn care partners, the efficacy of our sales/support teams, and most importantly, the happiness of our growing customer base.This is a high-intensity Lynchpin position. If you're an extremely quick-thinking decision maker, this job is for you. If you're a born leader, you'll excel.You and our COO, Ryan, will be our personal Navy Seal team - constantly vigilant for creative solutions to fix bottlenecks that mere mortal would claim are impossible.We're building a team of A+ players and overachievers, and we're looking for the rare breed that thrives in that environment. If that sounds like you, keep reading.ResponsibilitiesSimply put, if it involves acquiring customers, mowing lawns, or handling customer interactions, you'll be on top of it.More specifically, here are some of your daily duties:Managing the customer happiness teamDeveloping the processes to maximize customer retention, referrals, and on-boarding success.Managing the quality of supply. This means maintaining and building our relationships with lawn care partners. Additionally, you will be in charge of clearly illustrating our expectations of our lawn care companies and managing any problems that arise.Making quick decisions on difficult operations tasksIdentifying key bottlenecks and potential improvementsExecute consistently under tight deadlines
Requirements: Not Applicable experience, None education
Fraudulent: No