Customer Service Print Team Lead 
We are currently seeking a Customer Service Team Lead. The right candidate will be an integral part of our talented team, supporting our continued growth. This position will be located in our Washington, DC location. As Customer Service Print Team Lead you will be responsible for customer service and support of complex procurement requirements in the area of print and related services. Responsibilities include: project management, job tracking, product reengineering, and billing. Assure compliance to contract terms and established best practices; develop internal customer relationships. Essential Duties / Responsibilities:Serve as a liaison between client relationship management, the business unit entities seeking print, order fulfillment, production print fulfillment, customer service reception desk for order placement, file prep and pre flight, commercial bindery and document deliveryReview activities and identify print enhancement opportunities and changing trends in the marketEnsure compliance with contract terms and conditionsResponsible for keeping internal business units and client relationship management informed of project activities and progress through regular written and oral communications, including reportingEnsure high level of customer satisfactionResponsible for additional industry specific production and project management requirements needed during procurement of printed material. Specific requirements to be determinedPerform assigned production tasks such as CD, DVD, Blue Ray duplicationComplete quality assurance checks of  both pre-production proofs and finished product prior to delivery to client.Be flexible to work extra hours as neededOther duties as assigned
Title: Customer Service Print Team Lead 
Salary: None
Description: We are currently seeking a Customer Service Team Lead. The right candidate will be an integral part of our talented team, supporting our continued growth. This position will be located in our Washington, DC location. As Customer Service Print Team Lead you will be responsible for customer service and support of complex procurement requirements in the area of print and related services. Responsibilities include: project management, job tracking, product reengineering, and billing. Assure compliance to contract terms and established best practices; develop internal customer relationships. Essential Duties / Responsibilities:Serve as a liaison between client relationship management, the business unit entities seeking print, order fulfillment, production print fulfillment, customer service reception desk for order placement, file prep and pre flight, commercial bindery and document deliveryReview activities and identify print enhancement opportunities and changing trends in the marketEnsure compliance with contract terms and conditionsResponsible for keeping internal business units and client relationship management informed of project activities and progress through regular written and oral communications, including reportingEnsure high level of customer satisfactionResponsible for additional industry specific production and project management requirements needed during procurement of printed material. Specific requirements to be determinedPerform assigned production tasks such as CD, DVD, Blue Ray duplicationComplete quality assurance checks of  both pre-production proofs and finished product prior to delivery to client.Be flexible to work extra hours as neededOther duties as assigned
Requirements: Associate experience, High School or equivalent education
Fraudulent: No