Head of Customer Success
SimilarWeb is a global leader in providing digital insights to marketers and analyst teams worldwide.SimilarWeb SaaS offering provides detailed analytics for any website and any mobile app in the world, to help both large companies and SMBs learn deeply about their market &amp; competitors. We are looking for a multi capabilities &amp; open minded employee, to build our Customer Support platform and connect it to other Data Sources – this is a key position.Responsibilities include ensuring delivery of a best of breed customer experience and a world-class customer support, ensuring the highest level of service through every engagement and every phase.Formulate a strategic plan and design goals that align with the company’s strategy, create a support delivery model that is both best in customer satisfaction and cost effectiveness.Develop deep product and market insight for the company product, business &amp; sales groups, including understanding the support lifecycles, support behaviors and global trends impacting the company business.
Title: Head of Customer Success
Salary: None
Description: SimilarWeb is a global leader in providing digital insights to marketers and analyst teams worldwide.SimilarWeb SaaS offering provides detailed analytics for any website and any mobile app in the world, to help both large companies and SMBs learn deeply about their market &amp; competitors. We are looking for a multi capabilities &amp; open minded employee, to build our Customer Support platform and connect it to other Data Sources – this is a key position.Responsibilities include ensuring delivery of a best of breed customer experience and a world-class customer support, ensuring the highest level of service through every engagement and every phase.Formulate a strategic plan and design goals that align with the company’s strategy, create a support delivery model that is both best in customer satisfaction and cost effectiveness.Develop deep product and market insight for the company product, business &amp; sales groups, including understanding the support lifecycles, support behaviors and global trends impacting the company business.
Requirements: None experience, None education
Fraudulent: No