Community Support Coordinator
Job Type: Full-timeFarmigo’s mission is to connect people with real food from small-scale local and regional producers.  We are solving a simple problem - how to eat for better health. Farmigo enables people to shop online for farm-fresh products, which are delivered to community pick-up locations, such as workplaces, schools, and homes.  Farmigo is a friendly, fun, team-oriented company, where employees cook lunch together. We are growing and are looking for someone who wants to help build an amazing, mission-driven company and grow with us.We are looking for a passionate, organized self-starter to join Farmigo's customer support team. This position supports members of our Farmigo Food Communities in the New York and Bay Area regions.  Working from our Brooklyn office, the Community Support Coordinator will assure customers are delighted by quick and thoughtful responses to inquiries via phone, email and our ticketing system.RESPONSIBILITIESTroubleshoot and handle customer issues and communicate their resolution via our ticketing system, email and over the phoneLead communication on all delivery changes and issues to Organizers, Members and the Farmigo TeamIdentify, document and implement how to better support our customersMaintain internal communication to team on issuesCoordinate with Farmigo Team, Consumers, Organizers and ProducersInteract with and coach the Farmigo Team and customers of all different technical levels regarding the application and website account and usabilityAssist with creating tutorials and help topicsSystem Administration (will train)Responsibilities will grow with positionHow to Apply: Email your resume and cover letter #EMAIL_ae3ed47164fc0635ae63e57ce6ebb028973af730b589c18eea2c36994ed55160# with “Community Support Coordinator – (Your Name)” in the subject line by 11/20/14
Title: Community Support Coordinator
Salary: None
Description: Job Type: Full-timeFarmigo’s mission is to connect people with real food from small-scale local and regional producers.  We are solving a simple problem - how to eat for better health. Farmigo enables people to shop online for farm-fresh products, which are delivered to community pick-up locations, such as workplaces, schools, and homes.  Farmigo is a friendly, fun, team-oriented company, where employees cook lunch together. We are growing and are looking for someone who wants to help build an amazing, mission-driven company and grow with us.We are looking for a passionate, organized self-starter to join Farmigo's customer support team. This position supports members of our Farmigo Food Communities in the New York and Bay Area regions.  Working from our Brooklyn office, the Community Support Coordinator will assure customers are delighted by quick and thoughtful responses to inquiries via phone, email and our ticketing system.RESPONSIBILITIESTroubleshoot and handle customer issues and communicate their resolution via our ticketing system, email and over the phoneLead communication on all delivery changes and issues to Organizers, Members and the Farmigo TeamIdentify, document and implement how to better support our customersMaintain internal communication to team on issuesCoordinate with Farmigo Team, Consumers, Organizers and ProducersInteract with and coach the Farmigo Team and customers of all different technical levels regarding the application and website account and usabilityAssist with creating tutorials and help topicsSystem Administration (will train)Responsibilities will grow with positionHow to Apply: Email your resume and cover letter #EMAIL_ae3ed47164fc0635ae63e57ce6ebb028973af730b589c18eea2c36994ed55160# with “Community Support Coordinator – (Your Name)” in the subject line by 11/20/14
Requirements: Associate experience, None education
Fraudulent: No