IT Security Customer Service
IT Security Customer Service Team Profession: IT Security VDR Service Team 24X7 Desk SupportRegion: GlobalLocation: Cary, NC Reporting to: Global IT Customer Service Team Lead Role DescriptionSummary:IT Security VDR Service Team members raise workflows to initiate the provisioning process.   This role also tracks progress of IT Service provisioning requests from request to delivery, provisioning, invoicing through the lifecycle of the request.Tasks / Responsibilities:Provide hands-on support to a Global Bank IT Service requesters and users.Guide requesters through the end-to-end process of IT Service provisioning:Stage 1: Submit IT Service RequestStage 2: Approve IT Service RequestStage 3: Generate Work OrderStage 4: Sign Work OrderStage 5: Submit POStage 6: Open IT ServiceStage 7a: Approve POStage 7b: Reject POStage 7c: PO Not Approved within X Days   Stage 8: Request CompletedProvide consolidated tracking and communication across the weekday and weekend activities.Track and manage committed delivery dates for IT Service solutionsInterface to internal Global Bank and external IT Service vendors to complete IT Service Work Orders, PO’s and other IT Service provisioning artefacts throughout the IT Service provisioning process.Interface with IT Services to ensure the timely delivery of any requests.Provide early visibility of and appropriate escalation for 'at risk' delivery milestones.Monitor IT Service Provisioning Governance process to identify bottlenecks to solution delivery and to chase any team with overdue tasks and assist with the removal of any obstacles.Assist IT Service Provisioning Governance Continual Service Improvement team to transition to new processes and tools to mature the provisioning process.Assist in IT Service regulatory reporting and governance activities.  
Title: IT Security Customer Service
Salary: None
Description: IT Security Customer Service Team Profession: IT Security VDR Service Team 24X7 Desk SupportRegion: GlobalLocation: Cary, NC Reporting to: Global IT Customer Service Team Lead Role DescriptionSummary:IT Security VDR Service Team members raise workflows to initiate the provisioning process.   This role also tracks progress of IT Service provisioning requests from request to delivery, provisioning, invoicing through the lifecycle of the request.Tasks / Responsibilities:Provide hands-on support to a Global Bank IT Service requesters and users.Guide requesters through the end-to-end process of IT Service provisioning:Stage 1: Submit IT Service RequestStage 2: Approve IT Service RequestStage 3: Generate Work OrderStage 4: Sign Work OrderStage 5: Submit POStage 6: Open IT ServiceStage 7a: Approve POStage 7b: Reject POStage 7c: PO Not Approved within X Days   Stage 8: Request CompletedProvide consolidated tracking and communication across the weekday and weekend activities.Track and manage committed delivery dates for IT Service solutionsInterface to internal Global Bank and external IT Service vendors to complete IT Service Work Orders, PO’s and other IT Service provisioning artefacts throughout the IT Service provisioning process.Interface with IT Services to ensure the timely delivery of any requests.Provide early visibility of and appropriate escalation for 'at risk' delivery milestones.Monitor IT Service Provisioning Governance process to identify bottlenecks to solution delivery and to chase any team with overdue tasks and assist with the removal of any obstacles.Assist IT Service Provisioning Governance Continual Service Improvement team to transition to new processes and tools to mature the provisioning process.Assist in IT Service regulatory reporting and governance activities.  
Requirements: Entry level experience, Bachelor's Degree education
Fraudulent: No