Head of CRM
Your mission will be to lead the efforts to grow Babbel´s evolving CRM strategy that supports our growth and internationalization plans.Your responsibilities will include :Maximize Babbel's revenue by converting users into loyal customers through CRM activitiesAnalyze the User Journey touch points in order to identify business opportunities and define CRM strategyFoster internal communication and collaboration between marketing, customer service, didactics and product departments for a better understanding of both current customers and opportunities to acquire new usersWork closely with acquisition and country teams to develop tailored communication strategy Improve and optimize the channel infrastructure for communicating on a one-to-one customer interaction on all platforms, including push notification, email, onsiteOversee the automation of CRM campaigns and ensure the database is segmented effectivelyLead and develop the existing team
Title: Head of CRM
Salary: None
Description: Your mission will be to lead the efforts to grow Babbel´s evolving CRM strategy that supports our growth and internationalization plans.Your responsibilities will include :Maximize Babbel's revenue by converting users into loyal customers through CRM activitiesAnalyze the User Journey touch points in order to identify business opportunities and define CRM strategyFoster internal communication and collaboration between marketing, customer service, didactics and product departments for a better understanding of both current customers and opportunities to acquire new usersWork closely with acquisition and country teams to develop tailored communication strategy Improve and optimize the channel infrastructure for communicating on a one-to-one customer interaction on all platforms, including push notification, email, onsiteOversee the automation of CRM campaigns and ensure the database is segmented effectivelyLead and develop the existing team
Requirements: None experience, None education
Fraudulent: No