Customer Success Specialist
As a fast-growing, web-based startup, we're looking for a talented Customer Success Specialist to come grow their skill sets and career with our team. This is a high-touch, rapport-building position that requires strong verbal and written communication skills, strong analytical and problem-solving skills, and a desire to give our clients the personal attention required. The ideal candidate will possess a strong work ethic, will be upbeat, driven, intelligent, well-organized, articulate, and will share a passion for technology and a desire to work in a fast-paced environment. ResponsibilitiesDelight the customer through a hands-on, high-touch service approachInteract directly with the executives and high-level customersLead the onboarding process for all new customersDevelop and maintain client relationshipsEnhance customers’ vision of how our platform will provide value to their company by serving as a mentor, coach, and resourceGather and discuss customer wants and needsArticulate and communicate application features and product information for new releases and updatesAchieve high rate of continued use across customer base
Title: Customer Success Specialist
Salary: 60000-90000
Description: As a fast-growing, web-based startup, we're looking for a talented Customer Success Specialist to come grow their skill sets and career with our team. This is a high-touch, rapport-building position that requires strong verbal and written communication skills, strong analytical and problem-solving skills, and a desire to give our clients the personal attention required. The ideal candidate will possess a strong work ethic, will be upbeat, driven, intelligent, well-organized, articulate, and will share a passion for technology and a desire to work in a fast-paced environment. ResponsibilitiesDelight the customer through a hands-on, high-touch service approachInteract directly with the executives and high-level customersLead the onboarding process for all new customersDevelop and maintain client relationshipsEnhance customers’ vision of how our platform will provide value to their company by serving as a mentor, coach, and resourceGather and discuss customer wants and needsArticulate and communicate application features and product information for new releases and updatesAchieve high rate of continued use across customer base
Requirements: Associate experience, Bachelor's Degree education
Fraudulent: No