Technical Services Representative - Print Services 
The Customer Service Technical Specialist will be based in our Tustin, CA client location. The right candidate will be an integral part of our talented team, supporting our continued growth. Responsibilities:Maintain highest level of customer care while demonstrating a friendly and cooperative attitudeEffectively address and resolve client and customer concerns and/or complaintsDemonstrate flexibility in satisfying customer in high demand environmentDevelop a familiarity with the building occupants for whom you are assistingGreet and present a professional and friendly image to employees, visiting guests and customersServe as a point of contact for visitors, customers, or employees who are lost or require directionProvide information regarding building services, parking, cafeteria hours, etc.Steer customers to correct processes and vendors regarding special needs of the site (catering services, maintenance, audio-visual, etc.)Maintain clean, organized, and professional work areasHandle and monitor seating bookings (cubicles), utilizing the reservation system and focusing on the strategic assignment so as to maximize utilizationIdentifying seating booking conflicts or potential booking conflicts, suggesting solutionsFacilitate catering and food service requests.Monitor coffee service areas throughout the day to ensure coffee is availableMaintain and clean coffee service area.Track and order inventory/supplies from vendors; to include ordering and stocking of supplies for the coffee service areas, conference rooms, supply rooms, and other areas as designated.Perform daily walk through of the area, perform straightening of conference rooms, break rooms and public areas during walk through as needed.Request facilities attention for maintenance/safety issues observed on walk through.Respond to numerous phone callsCorrespond via email using Microsoft OutlookProvide limited technology supportProvide backup support for conference/meeting room reservation.Provide special project and administrative support on an ad hoc basis.Ensure that deadlines are met; prioritize workload assignmentsMaintaining all logs and reporting documentation with attention to detailParticipate in Novitex and customer mandated trainingParticipate in cross-trainingTravel and provide services to remote sitesAdhering to all safety proceduresConsistently adhering to business practice guidelines and policiesProvide back up support to mail services functions as neededTaking direction from team leader or service delivery manager
Title: Technical Services Representative - Print Services 
Salary: None
Description: The Customer Service Technical Specialist will be based in our Tustin, CA client location. The right candidate will be an integral part of our talented team, supporting our continued growth. Responsibilities:Maintain highest level of customer care while demonstrating a friendly and cooperative attitudeEffectively address and resolve client and customer concerns and/or complaintsDemonstrate flexibility in satisfying customer in high demand environmentDevelop a familiarity with the building occupants for whom you are assistingGreet and present a professional and friendly image to employees, visiting guests and customersServe as a point of contact for visitors, customers, or employees who are lost or require directionProvide information regarding building services, parking, cafeteria hours, etc.Steer customers to correct processes and vendors regarding special needs of the site (catering services, maintenance, audio-visual, etc.)Maintain clean, organized, and professional work areasHandle and monitor seating bookings (cubicles), utilizing the reservation system and focusing on the strategic assignment so as to maximize utilizationIdentifying seating booking conflicts or potential booking conflicts, suggesting solutionsFacilitate catering and food service requests.Monitor coffee service areas throughout the day to ensure coffee is availableMaintain and clean coffee service area.Track and order inventory/supplies from vendors; to include ordering and stocking of supplies for the coffee service areas, conference rooms, supply rooms, and other areas as designated.Perform daily walk through of the area, perform straightening of conference rooms, break rooms and public areas during walk through as needed.Request facilities attention for maintenance/safety issues observed on walk through.Respond to numerous phone callsCorrespond via email using Microsoft OutlookProvide limited technology supportProvide backup support for conference/meeting room reservation.Provide special project and administrative support on an ad hoc basis.Ensure that deadlines are met; prioritize workload assignmentsMaintaining all logs and reporting documentation with attention to detailParticipate in Novitex and customer mandated trainingParticipate in cross-trainingTravel and provide services to remote sitesAdhering to all safety proceduresConsistently adhering to business practice guidelines and policiesProvide back up support to mail services functions as neededTaking direction from team leader or service delivery manager
Requirements: Entry level experience, High School or equivalent education
Fraudulent: No