Guest Services - Team Lead 
Who is Airenvy?Hey there! We are seasoned entrepreneurs in the heart of San Francisco’s SOMA neighborhood.  We are looking for someone who embodies an entrepreneurial spirit, pays strong attention to detail and wants to be a part of the next big thing. This business can feel like a circus at times, but we have an all-star team with a one of a kind culture.  Get a little taste of it here.Airenvy is the #1 technology driven property management company in a multi-billion dollar industry and is revolutionizing the vacation rental space! We are growing at record speed and expanding to new markets! Our platform allows owners to put their vacation rental on autopilot. We are a proven team of startup veterans and would love for you to join the family!    In 2014 we were named the #1 Airbnb property management company in San Francisco according to the SF Chronicle. We have 18 supportive and resourceful investors, many of whom are leaders in the technology and real estate industries.The PositionAirenvy is growing faster than we can handle, and now  we’re looking for someone to help us scale! We are seeking an amazing contact center lead who is passionate about getting results and creating a team that can weather any storm. You’ll play a direct role in improving and growing the current Guest Services team, scaling the business, and creating best practices and processes that allow for Airenvy to exist anywhere!ResponsibilitiesDrives continuous agent improvement to achieve both customer satisfaction and Airenvy’s goals.Ensures successful execution of Airenvy’s Guest services by managing day-to-day operations of the contact center (outsource) team.Understands the customer’s needs, service requirements, and execution expectations.Handles non-urgent issue escalations.Functions as a liaison to Guest Services agents leveraging a strong understanding of the customers challenges, and available best practices.Helps agents evolve to a smart, predictive and proactive service operational model based on best practices, skills, services, and tools.Collaborates with management to maximize the contact center team value through continual improvements in operation team members, processes, and tools.Perform duties as assigned by management.You?Phenomenal coaching skills - proven inspirational leadership.Pro-active, enthusiastic and motivating Leader.Comfortable navigating complex systems.Strong communication and analytical skills.Disciplined with an entrepreneurial spirit (able to work independently).Customer centric approach.Ability to effectively communicate with upper management about complex issue.Team player, with a genuine interest and proven talent for coaching and developing others.
Title: Guest Services - Team Lead 
Salary: None
Description: Who is Airenvy?Hey there! We are seasoned entrepreneurs in the heart of San Francisco’s SOMA neighborhood.  We are looking for someone who embodies an entrepreneurial spirit, pays strong attention to detail and wants to be a part of the next big thing. This business can feel like a circus at times, but we have an all-star team with a one of a kind culture.  Get a little taste of it here.Airenvy is the #1 technology driven property management company in a multi-billion dollar industry and is revolutionizing the vacation rental space! We are growing at record speed and expanding to new markets! Our platform allows owners to put their vacation rental on autopilot. We are a proven team of startup veterans and would love for you to join the family!    In 2014 we were named the #1 Airbnb property management company in San Francisco according to the SF Chronicle. We have 18 supportive and resourceful investors, many of whom are leaders in the technology and real estate industries.The PositionAirenvy is growing faster than we can handle, and now  we’re looking for someone to help us scale! We are seeking an amazing contact center lead who is passionate about getting results and creating a team that can weather any storm. You’ll play a direct role in improving and growing the current Guest Services team, scaling the business, and creating best practices and processes that allow for Airenvy to exist anywhere!ResponsibilitiesDrives continuous agent improvement to achieve both customer satisfaction and Airenvy’s goals.Ensures successful execution of Airenvy’s Guest services by managing day-to-day operations of the contact center (outsource) team.Understands the customer’s needs, service requirements, and execution expectations.Handles non-urgent issue escalations.Functions as a liaison to Guest Services agents leveraging a strong understanding of the customers challenges, and available best practices.Helps agents evolve to a smart, predictive and proactive service operational model based on best practices, skills, services, and tools.Collaborates with management to maximize the contact center team value through continual improvements in operation team members, processes, and tools.Perform duties as assigned by management.You?Phenomenal coaching skills - proven inspirational leadership.Pro-active, enthusiastic and motivating Leader.Comfortable navigating complex systems.Strong communication and analytical skills.Disciplined with an entrepreneurial spirit (able to work independently).Customer centric approach.Ability to effectively communicate with upper management about complex issue.Team player, with a genuine interest and proven talent for coaching and developing others.
Requirements: None experience, None education
Fraudulent: No