Customer Service Team Lead 
We are currently seeking a Customer Service Team Lead. The right candidate will be an integral part of our talented team, supporting our continued growth. This position will be located in our Salt Lake City, UT location.Responsibilities include, but are not limited to:Coordinate work for Customer Service Associates.Process mail, deliver mail, scan in/out packages and deliver mail/packages.Run mail meter and inserter equipmentHandle time-off requests and day-to-day processes of the teamHelp resolve employee and customer concerns/issuesLift large bundles of mail and make mail deliveriesHandle time-sensitive materialPerform duties and special requests as assigned by managementBalance workload; provide guidance and direction to team; serve as focal point for communication with customer and company personnelEnsure operating and quality standards are met based on service objectivesMaintain accuracy of required reports, logs and measurementsEnsure the highest levels of customer careEnsure adherence to business guidelines, safety &amp; security proceduresResponsible for all aspects of equipment; make appropriate equipment recommendationsProvide constructive feedback and recognition to teamSupport financial results by minimizing site waste and rework
Title: Customer Service Team Lead 
Salary: None
Description: We are currently seeking a Customer Service Team Lead. The right candidate will be an integral part of our talented team, supporting our continued growth. This position will be located in our Salt Lake City, UT location.Responsibilities include, but are not limited to:Coordinate work for Customer Service Associates.Process mail, deliver mail, scan in/out packages and deliver mail/packages.Run mail meter and inserter equipmentHandle time-off requests and day-to-day processes of the teamHelp resolve employee and customer concerns/issuesLift large bundles of mail and make mail deliveriesHandle time-sensitive materialPerform duties and special requests as assigned by managementBalance workload; provide guidance and direction to team; serve as focal point for communication with customer and company personnelEnsure operating and quality standards are met based on service objectivesMaintain accuracy of required reports, logs and measurementsEnsure the highest levels of customer careEnsure adherence to business guidelines, safety &amp; security proceduresResponsible for all aspects of equipment; make appropriate equipment recommendationsProvide constructive feedback and recognition to teamSupport financial results by minimizing site waste and rework
Requirements: Entry level experience, High School or equivalent education
Fraudulent: No