Customer Success Manager
For some companies, customer service is a necessary cost, a mundane but unavoidable cog in the machine.Workable is not one of those companies.For us, outstanding customer service is a competitive advantage: By actively supporting trial customers from day one and delighting them with the speed, courtesy and diligence of our support, we win them over. By tirelessly supporting them throughout their subscription, resolving questions, or helping them adopt our more advanced features, we make them stick around long-term. By surprising them with personable and friendly service unlike anything they have experienced we turn them into evangelists of our software who rave about us on twitter and recommend us to their friends.As a customer success manager, you will be the human face of Workable. You will need to: consult small businesses on the best way to organise their recruitmentdemonstrate how to use our software to get the results that matter to themrespond to user questions or issues with friendly and pragmatic adviceproactively support users when they run into troubleYou will become the person they rely on to get an important job done well. You won't be just someone that talks to customers for us so we don't have to. Our product management team will rely on your first-hand understanding of users to design features that make Workable the best recruiting software in the world. Your ability to help customers succeed with their recruitment will have a direct and visible impact to Workable's bottom line. You will be the reason we get comments like these in our email every day:"I have to say I have been so impressed with how responsive, pleasant and professional everyone with the company has been. Kudos to you and your team!"In other words, you'll be doing one of the most important jobs at Workable. You will be treated as such, and equally, you'll have to live up to very high expectations.
Title: Customer Success Manager
Salary: None
Description: For some companies, customer service is a necessary cost, a mundane but unavoidable cog in the machine.Workable is not one of those companies.For us, outstanding customer service is a competitive advantage: By actively supporting trial customers from day one and delighting them with the speed, courtesy and diligence of our support, we win them over. By tirelessly supporting them throughout their subscription, resolving questions, or helping them adopt our more advanced features, we make them stick around long-term. By surprising them with personable and friendly service unlike anything they have experienced we turn them into evangelists of our software who rave about us on twitter and recommend us to their friends.As a customer success manager, you will be the human face of Workable. You will need to: consult small businesses on the best way to organise their recruitmentdemonstrate how to use our software to get the results that matter to themrespond to user questions or issues with friendly and pragmatic adviceproactively support users when they run into troubleYou will become the person they rely on to get an important job done well. You won't be just someone that talks to customers for us so we don't have to. Our product management team will rely on your first-hand understanding of users to design features that make Workable the best recruiting software in the world. Your ability to help customers succeed with their recruitment will have a direct and visible impact to Workable's bottom line. You will be the reason we get comments like these in our email every day:"I have to say I have been so impressed with how responsive, pleasant and professional everyone with the company has been. Kudos to you and your team!"In other words, you'll be doing one of the most important jobs at Workable. You will be treated as such, and equally, you'll have to live up to very high expectations.
Requirements: Not Applicable experience, Bachelor's Degree education
Fraudulent: No