Customer Service Team Lead - Print 
Novitex Enterprise Solutions delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction.We are currently seeking a Customer Service Team Lead. The right candidate will be an integral part of our talented team, supporting our continued growth. This position will be located in our Toronto, ON location.Responsibilities include, but are not limited to:Perform any and all duties as assigned by management to include; network digital print/reprographics servicesResponsible for operation of the color and/or black &amp; white printing operations and finishing applicationsEnsure quality standards are met based on service objectives; understand and deliver client expectations in digital network applicationsMonitors progress of the order throughout production, confers with establishment personnel, orders supplies, may contract services with outside vendors, and alters production schedule and job order to expedite timely processing of job in accordance with customers’ requirements and PBMS standardsMaintain daily logs of accountable items and proper records management proceduresUtilization of a variety of software packagesAct as workflow coordinator to manage projects as needed outside normal dutiesEnsure safety standards are being met; comply with Business Practice StandardsProvide manager with information and recommendations on human resource and/or client related mattersPrioritize workload assignmentsSupervision of 6-10 employees; responsible for area if no manager is present on site 
Title: Customer Service Team Lead - Print 
Salary: None
Description: Novitex Enterprise Solutions delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction.We are currently seeking a Customer Service Team Lead. The right candidate will be an integral part of our talented team, supporting our continued growth. This position will be located in our Toronto, ON location.Responsibilities include, but are not limited to:Perform any and all duties as assigned by management to include; network digital print/reprographics servicesResponsible for operation of the color and/or black &amp; white printing operations and finishing applicationsEnsure quality standards are met based on service objectives; understand and deliver client expectations in digital network applicationsMonitors progress of the order throughout production, confers with establishment personnel, orders supplies, may contract services with outside vendors, and alters production schedule and job order to expedite timely processing of job in accordance with customers’ requirements and PBMS standardsMaintain daily logs of accountable items and proper records management proceduresUtilization of a variety of software packagesAct as workflow coordinator to manage projects as needed outside normal dutiesEnsure safety standards are being met; comply with Business Practice StandardsProvide manager with information and recommendations on human resource and/or client related mattersPrioritize workload assignmentsSupervision of 6-10 employees; responsible for area if no manager is present on site 
Requirements: Entry level experience, High School or equivalent education
Fraudulent: No