Internal IT Help Desk
Title: Internal IT Help DeskReports to: COOWe are an international company based in downtown Vancouver. We currently employ over 450 staff and now require an Internal It Help Desk. This job entails being the go-to person when the troubleshooting of any office IT issue arises. A huge, diverse knowledge of various softwares and hardware types is required - from Apple and PC to large servers, networks, and intranet systems. This position requires speed, knowledge, flexibility and problem solving skills. Being the IT solutions person in an IT company is definitely not for the faint of heart nor the average tech troubleshooter.Daily Responsibilities:Monitor and respond quickly and effectively to requests received through the IT helpdesk and process first-in first-out based on priorityRespond to queries either in person or over the phone.Train and assist with onboarding of new users - ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, phone, and any additional specialized equipmentMaintain daily performance of computer systems.Walk customers through problem-solving processes.Install, modify, and repair computer hardware and software.Run diagnostic programs to resolve problems.Follow up with customers to ensure issue has been resolved.Gain feedback from customers about computer usage.Run reports to determine malfunctions that continuously occur.Document internal proceduresMaintain inventory of all equipment, software, and software licenses.Perform timely workstation hardware and software upgrades as requiredAbility to train others on new and company developed software
Title: Internal IT Help Desk
Salary: None
Description: Title: Internal IT Help DeskReports to: COOWe are an international company based in downtown Vancouver. We currently employ over 450 staff and now require an Internal It Help Desk. This job entails being the go-to person when the troubleshooting of any office IT issue arises. A huge, diverse knowledge of various softwares and hardware types is required - from Apple and PC to large servers, networks, and intranet systems. This position requires speed, knowledge, flexibility and problem solving skills. Being the IT solutions person in an IT company is definitely not for the faint of heart nor the average tech troubleshooter.Daily Responsibilities:Monitor and respond quickly and effectively to requests received through the IT helpdesk and process first-in first-out based on priorityRespond to queries either in person or over the phone.Train and assist with onboarding of new users - ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, phone, and any additional specialized equipmentMaintain daily performance of computer systems.Walk customers through problem-solving processes.Install, modify, and repair computer hardware and software.Run diagnostic programs to resolve problems.Follow up with customers to ensure issue has been resolved.Gain feedback from customers about computer usage.Run reports to determine malfunctions that continuously occur.Document internal proceduresMaintain inventory of all equipment, software, and software licenses.Perform timely workstation hardware and software upgrades as requiredAbility to train others on new and company developed software
Requirements: None experience, None education
Fraudulent: No