Collector III-Mortgage Servicing
General Purpose of the Job:The position of a Collector II is to provide inbound call coverage and place outbound collection calls to assist borrowers in receiving the delinquency of the account, or providing answer’s to borrowers account related questions. Duties and Responsibilities:Ensure performance standards and goals are achieved.Answer incoming calls from borrowers in order to assist/resolve customer’s requests.Detailed review of loan status and borrower situation to resolve all areas of delinquency.Detailed documentation of calls, research and resolutions.Other duties as assigned by management. Inbound CustomerProvide Inbound Customer Service, answering the borrower’s questions regarding their account while ensuring any delinquencies are discussed and addressed.Customer Service Responsibilities and key focus areas.―   Tax and Insurance questions―   Surplus Check handling process Outbound CollectionsPlace outbound collections calls on accounts 60+ days delinquent through pre-foreclosure.Provide creative and innovative strategies to resolve the delinquency on the account.Complete manual campaigns as required by management.Provide account resolution strategies on all pre-foreclosure accounts ensuring the cohesive communication with the Default groups.Ensure and Policies and Procedures are followed. Investor RequestsPlace manual calls pertaining to investor specific solicitations. Position Parameters:a.       Decision-making responsibilities:   Provide account resolution strategies for accounts 60+ days past due in Pre-foreclosure.Problem solving responsibility: Provide account resolution strategies for accounts 60+ days past due to accounts in Pre-foreclosure.Working relationships and contacts:  Ensure performance standards and goals are achieved.Impact/importance of function: The Collector II is at the forefront of the organization which has direct impact on the reputation of the company.  
Title: Collector III-Mortgage Servicing
Salary: None
Description: General Purpose of the Job:The position of a Collector II is to provide inbound call coverage and place outbound collection calls to assist borrowers in receiving the delinquency of the account, or providing answer’s to borrowers account related questions. Duties and Responsibilities:Ensure performance standards and goals are achieved.Answer incoming calls from borrowers in order to assist/resolve customer’s requests.Detailed review of loan status and borrower situation to resolve all areas of delinquency.Detailed documentation of calls, research and resolutions.Other duties as assigned by management. Inbound CustomerProvide Inbound Customer Service, answering the borrower’s questions regarding their account while ensuring any delinquencies are discussed and addressed.Customer Service Responsibilities and key focus areas.―   Tax and Insurance questions―   Surplus Check handling process Outbound CollectionsPlace outbound collections calls on accounts 60+ days delinquent through pre-foreclosure.Provide creative and innovative strategies to resolve the delinquency on the account.Complete manual campaigns as required by management.Provide account resolution strategies on all pre-foreclosure accounts ensuring the cohesive communication with the Default groups.Ensure and Policies and Procedures are followed. Investor RequestsPlace manual calls pertaining to investor specific solicitations. Position Parameters:a.       Decision-making responsibilities:   Provide account resolution strategies for accounts 60+ days past due in Pre-foreclosure.Problem solving responsibility: Provide account resolution strategies for accounts 60+ days past due to accounts in Pre-foreclosure.Working relationships and contacts:  Ensure performance standards and goals are achieved.Impact/importance of function: The Collector II is at the forefront of the organization which has direct impact on the reputation of the company.  
Requirements: None experience, None education
Fraudulent: No