Desktop Support Administrator
SummaryUnder general direction, responsible for activities   related to desktop hardware, software applications, operating systems and   network connectivity of all end user supported-equipment and peripherals.   Applicants must be customer service-oriented and proactive in anticipating   and resolving problems while maximizing efficient use of computing resources.  Essential Duties &amp;   ResponsibilitiesReports directly to the Information Technology Manager.  Primary responsibility is user support and customer service.  Maintains high degree of contact with users (phone, e-mail, etc.) to respond   quickly to their changing needs.  Respond to questions from callers and walk-up; remotely assist staff and   Customers with technology problems in offices, remote users, and customer   facilities.  Learn fundamental operations of commonly used software, hardware, and other   equipment.  Follow standard IT procedures; perform detailed and accurate logs of all   activities, contacts, and requests using implemented tracking software.   Enforce all IT policies and report any observed deviation from policy.  Become familiar with available help resources; stay updated on technology   changes or problems.  Become familiar with IT policies, services, and staff.  Escalate calls to other members of the IT staff when necessary.  Maintain discipline and professionalism during all interactions and in all   verbal or written communications.  Other duties as assigned by the Information Technology Manager or other IT   staff.
Title: Desktop Support Administrator
Salary: None
Description: SummaryUnder general direction, responsible for activities   related to desktop hardware, software applications, operating systems and   network connectivity of all end user supported-equipment and peripherals.   Applicants must be customer service-oriented and proactive in anticipating   and resolving problems while maximizing efficient use of computing resources.  Essential Duties &amp;   ResponsibilitiesReports directly to the Information Technology Manager.  Primary responsibility is user support and customer service.  Maintains high degree of contact with users (phone, e-mail, etc.) to respond   quickly to their changing needs.  Respond to questions from callers and walk-up; remotely assist staff and   Customers with technology problems in offices, remote users, and customer   facilities.  Learn fundamental operations of commonly used software, hardware, and other   equipment.  Follow standard IT procedures; perform detailed and accurate logs of all   activities, contacts, and requests using implemented tracking software.   Enforce all IT policies and report any observed deviation from policy.  Become familiar with available help resources; stay updated on technology   changes or problems.  Become familiar with IT policies, services, and staff.  Escalate calls to other members of the IT staff when necessary.  Maintain discipline and professionalism during all interactions and in all   verbal or written communications.  Other duties as assigned by the Information Technology Manager or other IT   staff.
Requirements: Entry level experience, Associate Degree education
Fraudulent: No