Senior Desktop Engineer
Job SummaryThis is a temporary contract position for a high-level Desktop Engineer. The Senior Desktop Engineer provides day-to-day End User Computing project support, operational support, technical leadership, and request resolution to the end user communities through the installation, configuration, upgrade, and maintenance of workstations, mobile devices, and peripheral equipment. Under the direction of the EUC Leader, the Technician will own a problem all the way through to resolution and will maintain control of the issue even when assigned to others or third parties. Documentation and adherence to policies, procedures, and standards of the organization is an important part of this position. The Senior Desktop Engineer is responsible for delivering high quality, cost effective solutions to all levels of users. Additional responsibilities include supporting the business goals and objectives of the IT organization and the company as a whole. Essential Job FunctionsStrategy &amp; PlanningParticipate in the design, development, and deployment of Desktop strategies.Develop documentation for all projects assigned to in accordance with corporate project management methodologies.Create and deploy feedback mechanisms for end users. Analyze results, make recommendations for support process improvement, and implement changes.Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.Acquisition &amp; DeploymentConduct research into software application products and services in support of development and purchasing efforts.Conduct research into hardware products and services in support of development and purchasing efforts.Provide support for the testing of new and existing software applications under development or consideration for purchase.Operational ManagementPrioritize, schedule, and administer all instances where enhancements and defect resolution are required.Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.Maintain and enhance performance of all new and existing software and applications across the organization.Identify and learn appropriate software applications used and supported by the organization.Post software updates, drivers, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution.
Title: Senior Desktop Engineer
Salary: None
Description: Job SummaryThis is a temporary contract position for a high-level Desktop Engineer. The Senior Desktop Engineer provides day-to-day End User Computing project support, operational support, technical leadership, and request resolution to the end user communities through the installation, configuration, upgrade, and maintenance of workstations, mobile devices, and peripheral equipment. Under the direction of the EUC Leader, the Technician will own a problem all the way through to resolution and will maintain control of the issue even when assigned to others or third parties. Documentation and adherence to policies, procedures, and standards of the organization is an important part of this position. The Senior Desktop Engineer is responsible for delivering high quality, cost effective solutions to all levels of users. Additional responsibilities include supporting the business goals and objectives of the IT organization and the company as a whole. Essential Job FunctionsStrategy &amp; PlanningParticipate in the design, development, and deployment of Desktop strategies.Develop documentation for all projects assigned to in accordance with corporate project management methodologies.Create and deploy feedback mechanisms for end users. Analyze results, make recommendations for support process improvement, and implement changes.Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.Acquisition &amp; DeploymentConduct research into software application products and services in support of development and purchasing efforts.Conduct research into hardware products and services in support of development and purchasing efforts.Provide support for the testing of new and existing software applications under development or consideration for purchase.Operational ManagementPrioritize, schedule, and administer all instances where enhancements and defect resolution are required.Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.Maintain and enhance performance of all new and existing software and applications across the organization.Identify and learn appropriate software applications used and supported by the organization.Post software updates, drivers, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution.
Requirements: None experience, None education
Fraudulent: No