Operations Manager
We’re looking for a motivated, ambitious and approachable individual to join our awesome Operations team.This is a really exciting role through which you’ll work with some of the most recognised brands in the UK on their reward &amp; benefit schemes including flexible benefits, Total Reward Statements and auto-enrolment.As part of the senior management team, this role is responsible for managing the operations function of the business on a daily basis. It involves leading the operations team to deliver all regular data processing activity for all Benefex clients in line with Service Level Agreements (SLAs).The specifics: Managing the Operations team on a daily basis, including delegating work load, performance management, performing disciplinaries and hearing grievances.Managing the schedules of regular processing activities for each client ensuring all processing is completed accurately, on time and in line with client specific SLAsAllocation of team resource against committed regular processing activity.Liaising with the Account Management, Consulting, Systems and Development departments to effectively resolve escalated client employee queries from the Employee Support Centre;Ensuring smooth handovers of new clients into the Operations Team from the Systems department;Developing and maintaining effective client relationships by being the point of contact in relation to regular processing activity, including attending client meetings and conference calls;Working closely with the COO and other departments to develop and improve processing procedures;Attending monthly board meetings to report on the performance of the Operations Team;Coaching the Operations Team to effectively resolve client queries;Leading by example and monitoring the Operations team to confirm compliance with all company policies, security procedures and legal requirements to ensure that all client data is processed confidentially, legally and securely;Other duties as necessitated by the evolution of the role.
Title: Operations Manager
Salary: None
Description: We’re looking for a motivated, ambitious and approachable individual to join our awesome Operations team.This is a really exciting role through which you’ll work with some of the most recognised brands in the UK on their reward &amp; benefit schemes including flexible benefits, Total Reward Statements and auto-enrolment.As part of the senior management team, this role is responsible for managing the operations function of the business on a daily basis. It involves leading the operations team to deliver all regular data processing activity for all Benefex clients in line with Service Level Agreements (SLAs).The specifics: Managing the Operations team on a daily basis, including delegating work load, performance management, performing disciplinaries and hearing grievances.Managing the schedules of regular processing activities for each client ensuring all processing is completed accurately, on time and in line with client specific SLAsAllocation of team resource against committed regular processing activity.Liaising with the Account Management, Consulting, Systems and Development departments to effectively resolve escalated client employee queries from the Employee Support Centre;Ensuring smooth handovers of new clients into the Operations Team from the Systems department;Developing and maintaining effective client relationships by being the point of contact in relation to regular processing activity, including attending client meetings and conference calls;Working closely with the COO and other departments to develop and improve processing procedures;Attending monthly board meetings to report on the performance of the Operations Team;Coaching the Operations Team to effectively resolve client queries;Leading by example and monitoring the Operations team to confirm compliance with all company policies, security procedures and legal requirements to ensure that all client data is processed confidentially, legally and securely;Other duties as necessitated by the evolution of the role.
Requirements: Mid-Senior level experience, Unspecified education
Fraudulent: No