Knowledge Data Entry Technician
As a knowledge data entry technician, you will be working with a diverse, dynamic and bright team of people to ensure that information regarding the support of clients is accurate, formatted and clearly presented. You will assist in authoring and verifying documentation which is used by all levels of IT Support and within the company, as well as working with new clients as well as updating, verifying and formatting knowledge used for existing clients.This is an excellent opportunity to gain experience with diverse platforms and solutions in the IT world while also performing technical writing and quality assurance.ESSENTIAL DUTIES:Using CA Unicenter Knowledge base suite to input technical documentation provided by senior engineers in a template format.Entering technical information on daily basis.Updating documentation with correct information provided by all departments.Refresh client documentation to fit new format and template design.Review client documentation on a monthly basis.
Title: Knowledge Data Entry Technician
Salary: 20000-25000
Description: As a knowledge data entry technician, you will be working with a diverse, dynamic and bright team of people to ensure that information regarding the support of clients is accurate, formatted and clearly presented. You will assist in authoring and verifying documentation which is used by all levels of IT Support and within the company, as well as working with new clients as well as updating, verifying and formatting knowledge used for existing clients.This is an excellent opportunity to gain experience with diverse platforms and solutions in the IT world while also performing technical writing and quality assurance.ESSENTIAL DUTIES:Using CA Unicenter Knowledge base suite to input technical documentation provided by senior engineers in a template format.Entering technical information on daily basis.Updating documentation with correct information provided by all departments.Refresh client documentation to fit new format and template design.Review client documentation on a monthly basis.
Requirements: Entry level experience, None education
Fraudulent: No