Operations Manager
Operations Manager Job Category: SupervisoryCountry: PhilippinesLocation: PasigSummary of Primary Job ResponsibilitiesCreates learning experiences that equip new and long-term associates to excel in the work environment through expert classroom instruction, on floormentoring, and one-on-one skills development to ensure teams of highly qualified agents. Tracks and analyzes training programs by examining Agentperformance. Provides feedback to Agents for development opportunities. Conducts training programs for Agents and supervisors on new products/services, ,selling skills and/or system changes. Completely focused on agent knowledge development, adaptation into the workplace and avoiding agent attrition throughconstant agent support and interaction.Essential Functions:Creates learning experiences that equip new and long-term associates to excel in their work environments through expert classroom instruction, on-floormentoring and one-to-one skills coaching. Creates and maintains a positive learning environment. Modifies and presents training programs forrepresentatives/agents.Tracks learner progress. Creates labs and exercises when directed. Provides one-to-many and one-to-one mentoring to associates. Acts as atechnical/procedural escalation point for associates and Coaches.Tracks and analyzes training programs by examining agent performance. Recommends changes to training programs.Stays informed about client processes and recommends program changes where appropriate.Schedules programs and maintains records.EducationEducation: High-school diploma/GED required. Some college is preferred and four-year college degree or equivalent directly related work experience is a plus."Skill:- Microsoft Excel, Training
Title: Operations Manager
Salary: None
Description: Operations Manager Job Category: SupervisoryCountry: PhilippinesLocation: PasigSummary of Primary Job ResponsibilitiesCreates learning experiences that equip new and long-term associates to excel in the work environment through expert classroom instruction, on floormentoring, and one-on-one skills development to ensure teams of highly qualified agents. Tracks and analyzes training programs by examining Agentperformance. Provides feedback to Agents for development opportunities. Conducts training programs for Agents and supervisors on new products/services, ,selling skills and/or system changes. Completely focused on agent knowledge development, adaptation into the workplace and avoiding agent attrition throughconstant agent support and interaction.Essential Functions:Creates learning experiences that equip new and long-term associates to excel in their work environments through expert classroom instruction, on-floormentoring and one-to-one skills coaching. Creates and maintains a positive learning environment. Modifies and presents training programs forrepresentatives/agents.Tracks learner progress. Creates labs and exercises when directed. Provides one-to-many and one-to-one mentoring to associates. Acts as atechnical/procedural escalation point for associates and Coaches.Tracks and analyzes training programs by examining agent performance. Recommends changes to training programs.Stays informed about client processes and recommends program changes where appropriate.Schedules programs and maintains records.EducationEducation: High-school diploma/GED required. Some college is preferred and four-year college degree or equivalent directly related work experience is a plus."Skill:- Microsoft Excel, Training
Requirements: None experience, None education
Fraudulent: No