Service Delivery Manager 1 
As Service Delivery Manager, you will be responsible for successful delivery of all aspects of the contracted site services and the on-site Novitex team. In order to achieve these objectives, you will be expected to maintain a high level of client contact; develop site personnel and maintain a cost effective and profitable site operation.Responsibilities include but are not limited to:  production reprographics and print services, mail sorting, mail delivery, meter outgoing USPS mail, loading dock and S&amp;R duties, conference room set-up and reception coverage.We are looking for a Manager willing to do “whatever it takes” to get the job doneIdeal candidate has a “can do” attitude with excellent communication skillsSelect, develop, motivate and maintain a properly staffed department so that all work is processed in accordance with service level agreementsCompile, generate and publish reports to ensure internal and external accuracy and productivityConduct performance appraisals and coach employees for performance and developmentProvide clients with updated documentation for all processesDevelop plans for improving production, quality and efficiency by reviewing work flows, procedures, systems and performanceConstantly monitor the workflow and utilize manpower in the most effective manner to ensure satisfaction of all service level commitments and maximization of cost effectivenessResponsible for scheduling any and all vacations, floating holidays, overtime hours and backup coverageResponsible for maintaining equipment, performing software updates and communications any changes to current or forthcoming programs to the departmentMeet critical client expectations and deliver results in a timely mannerIdentify and create the potential for add-on business by developing a deep understanding of the clients' business strategy and needsMaintain constant internal and external contact with the client for system changes to ensure that the department runs efficientlyMaintain efficient and accurate updates of customer's operation to ensure customer and client satisfaction, these goals are met through example and guidanceManage daily department huddlesProfessional AttireManaging remote staff 
Title: Service Delivery Manager 1 
Salary: None
Description: As Service Delivery Manager, you will be responsible for successful delivery of all aspects of the contracted site services and the on-site Novitex team. In order to achieve these objectives, you will be expected to maintain a high level of client contact; develop site personnel and maintain a cost effective and profitable site operation.Responsibilities include but are not limited to:  production reprographics and print services, mail sorting, mail delivery, meter outgoing USPS mail, loading dock and S&amp;R duties, conference room set-up and reception coverage.We are looking for a Manager willing to do “whatever it takes” to get the job doneIdeal candidate has a “can do” attitude with excellent communication skillsSelect, develop, motivate and maintain a properly staffed department so that all work is processed in accordance with service level agreementsCompile, generate and publish reports to ensure internal and external accuracy and productivityConduct performance appraisals and coach employees for performance and developmentProvide clients with updated documentation for all processesDevelop plans for improving production, quality and efficiency by reviewing work flows, procedures, systems and performanceConstantly monitor the workflow and utilize manpower in the most effective manner to ensure satisfaction of all service level commitments and maximization of cost effectivenessResponsible for scheduling any and all vacations, floating holidays, overtime hours and backup coverageResponsible for maintaining equipment, performing software updates and communications any changes to current or forthcoming programs to the departmentMeet critical client expectations and deliver results in a timely mannerIdentify and create the potential for add-on business by developing a deep understanding of the clients' business strategy and needsMaintain constant internal and external contact with the client for system changes to ensure that the department runs efficientlyMaintain efficient and accurate updates of customer's operation to ensure customer and client satisfaction, these goals are met through example and guidanceManage daily department huddlesProfessional AttireManaging remote staff 
Requirements: Mid-Senior level experience, Bachelor's Degree education
Fraudulent: No