Technical Support Analyst
We are looking for a enterprise level Technical Support Analyst (Full-time &amp; Part-time) to provide technical support to users. The position is considered as our organization’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.Responsibilities:Provide technical assistance to our clients for incoming cases in our ticketing system and issues related to computer systems, software, and hardware.Respond to caseload either in person, over the phone, or by email.Maintain daily performance of computer systems.Ask questions to determine nature of problem.Walk customer through problem-solving process.Install, modify, and repair computer hardware and software.Remove and prevent virus and malware infections Run diagnostic programs to resolve problems.Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.Install computer peripherals for users.Follow up with customers to ensure issue has been resolved.Salary based upon experience.
Title: Technical Support Analyst
Salary: None
Description: We are looking for a enterprise level Technical Support Analyst (Full-time &amp; Part-time) to provide technical support to users. The position is considered as our organization’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.Responsibilities:Provide technical assistance to our clients for incoming cases in our ticketing system and issues related to computer systems, software, and hardware.Respond to caseload either in person, over the phone, or by email.Maintain daily performance of computer systems.Ask questions to determine nature of problem.Walk customer through problem-solving process.Install, modify, and repair computer hardware and software.Remove and prevent virus and malware infections Run diagnostic programs to resolve problems.Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.Install computer peripherals for users.Follow up with customers to ensure issue has been resolved.Salary based upon experience.
Requirements: Associate experience, Certification education
Fraudulent: No