Customer Success Manager
We are looking for a Customer Success Manager with excellent communication skills in English and 1-3 years of experience in sales, customer success or account management. #URL_db4ad142460080576265b583c6db247cfc5f882a67d57d5b0f281109e16c872e# is the data visualization service that brings out the best in your data. Our infographics and charts are quick to use, fast to share, and easy on the eye. Our customers range from small businesses to global media organizations, and we’ve been awarded multiple times during our short but fast-paced history.As a Customer Success Manager you will be the advocate of our customers and their needs. You will be responsible for driving usage and customer loyalty by helping and consulting them on how to use Infogram to support their business goals. You will be a part of the Infogram sales team, located in Riga, Latvia and be our first employee solely dedicated to customer success. Your customers will be global businesses, organisations, media companies and educational institutions.Your responsibilities include: Build in-depth expertise of Infogram data visualisation service and it’s use cases;Build in-depth understanding of business challenges and needs of our customers;Consult our customers on using #URL_db4ad142460080576265b583c6db247cfc5f882a67d57d5b0f281109e16c872e# to support their business goals;Be responsible for on-boarding and activating new customers;Be responsible for retention (subscription renewals) of existing customers;Perform regular usage activity checks via customer analysis tools;Establish and implement procedures to increase and maintain customer activity and loyalty;Lead trainings for customers, when necessary;Develop case studies and best practices of successful Infogram usecases;Identify and exploit potential upselling possibilities;Collect feedback from customers to use it further as input for product development.
Title: Customer Success Manager
Salary: None
Description: We are looking for a Customer Success Manager with excellent communication skills in English and 1-3 years of experience in sales, customer success or account management. #URL_db4ad142460080576265b583c6db247cfc5f882a67d57d5b0f281109e16c872e# is the data visualization service that brings out the best in your data. Our infographics and charts are quick to use, fast to share, and easy on the eye. Our customers range from small businesses to global media organizations, and we’ve been awarded multiple times during our short but fast-paced history.As a Customer Success Manager you will be the advocate of our customers and their needs. You will be responsible for driving usage and customer loyalty by helping and consulting them on how to use Infogram to support their business goals. You will be a part of the Infogram sales team, located in Riga, Latvia and be our first employee solely dedicated to customer success. Your customers will be global businesses, organisations, media companies and educational institutions.Your responsibilities include: Build in-depth expertise of Infogram data visualisation service and it’s use cases;Build in-depth understanding of business challenges and needs of our customers;Consult our customers on using #URL_db4ad142460080576265b583c6db247cfc5f882a67d57d5b0f281109e16c872e# to support their business goals;Be responsible for on-boarding and activating new customers;Be responsible for retention (subscription renewals) of existing customers;Perform regular usage activity checks via customer analysis tools;Establish and implement procedures to increase and maintain customer activity and loyalty;Lead trainings for customers, when necessary;Develop case studies and best practices of successful Infogram usecases;Identify and exploit potential upselling possibilities;Collect feedback from customers to use it further as input for product development.
Requirements: None experience, Bachelor's Degree education
Fraudulent: No