Lead Guest Service Specialist   
Who is Airenvy?Hey there! We are seasoned entrepreneurs in the heart of San Francisco’s SOMA neighborhood. We are looking for someone who embodies an entrepreneurial spirit, pays strong attention to detail and wants to be a part of the next big thing. This business can feel like a circus at times, but we have an all-star team with a one of a kind culture.  Get a little taste of it here.Airenvy is the #1 technology driven property management company in a multi-billion dollar industry and is revolutionizing the vacation rental space! We are growing at record speed and expanding to new markets! Our platform allows owners to put their vacation rental on autopilot. We are a proven team of startup veterans and would love for you to join the family!    In 2014 we were named the #1 Airbnb property management company in San Francisco according to the SF Chronicle. We have 18 supportive and resourceful investors, many of whom are leaders in the technology and real estate industries.The PositionWANTED: Ultimate Peace Keeper &amp; Problem SolverAirenvy is growing faster than we can handle, which is why we’re looking for someone to help us scale! We are seeking best-in-class Lead Guest Service Specialist who are passionate about delighting Guests and Owners. You’ll play a direct role in improving the customer experience, scaling the business, and creating powerful brand advocates.ResponsibilitiesService First - Interact with Guests and Owners daily; listen and address inquiries via phone, email, and chat.Leadership - Set the precedent for writing beautiful, helpful emails and getting to inbox-zero. Be the first to answer the phone and the last to give-up on an interesting escalation.Cross Collaboration - Act as the eyes and ears of the Airenvy business. Speak-to bug requests, new features, and influence the product positively.Ultimate Multitasker - You’re able to manage multiple day-to-day gifts at once. You’re able to ensure that each person in contact with Airenvy has a positive experience, even when facing hundreds of emails a day.You?Proven ability to take customers from irate to delightedAble to make decisions quickly; high sense of urgency that spills out to other team membersPassion for delighting people!Thrive under pressure; you’re proactive in recognizing and solving issues before they ariseExcellent written and verbal communication skills -- you spot an error without spell checkFocused on defining and scaling the business thru playbook definition
Title: Lead Guest Service Specialist   
Salary: None
Description: Who is Airenvy?Hey there! We are seasoned entrepreneurs in the heart of San Francisco’s SOMA neighborhood. We are looking for someone who embodies an entrepreneurial spirit, pays strong attention to detail and wants to be a part of the next big thing. This business can feel like a circus at times, but we have an all-star team with a one of a kind culture.  Get a little taste of it here.Airenvy is the #1 technology driven property management company in a multi-billion dollar industry and is revolutionizing the vacation rental space! We are growing at record speed and expanding to new markets! Our platform allows owners to put their vacation rental on autopilot. We are a proven team of startup veterans and would love for you to join the family!    In 2014 we were named the #1 Airbnb property management company in San Francisco according to the SF Chronicle. We have 18 supportive and resourceful investors, many of whom are leaders in the technology and real estate industries.The PositionWANTED: Ultimate Peace Keeper &amp; Problem SolverAirenvy is growing faster than we can handle, which is why we’re looking for someone to help us scale! We are seeking best-in-class Lead Guest Service Specialist who are passionate about delighting Guests and Owners. You’ll play a direct role in improving the customer experience, scaling the business, and creating powerful brand advocates.ResponsibilitiesService First - Interact with Guests and Owners daily; listen and address inquiries via phone, email, and chat.Leadership - Set the precedent for writing beautiful, helpful emails and getting to inbox-zero. Be the first to answer the phone and the last to give-up on an interesting escalation.Cross Collaboration - Act as the eyes and ears of the Airenvy business. Speak-to bug requests, new features, and influence the product positively.Ultimate Multitasker - You’re able to manage multiple day-to-day gifts at once. You’re able to ensure that each person in contact with Airenvy has a positive experience, even when facing hundreds of emails a day.You?Proven ability to take customers from irate to delightedAble to make decisions quickly; high sense of urgency that spills out to other team membersPassion for delighting people!Thrive under pressure; you’re proactive in recognizing and solving issues before they ariseExcellent written and verbal communication skills -- you spot an error without spell checkFocused on defining and scaling the business thru playbook definition
Requirements: None experience, None education
Fraudulent: No