Client Services Specialist
At Sparkol, our mission is to help people engage their audience. Our products empower people to communicate more effectively, regardless of their technical ability.Our flagship product, VideoScribe, enables our customers to create their own whiteboard animations quickly and easily.In two years, VideoScribe has gained hundreds of thousands of users in over 135 countries, and our team has more than doubled to 36 people in the past year alone.If you're full of ideas and excited about helping people to communicate, there could be a place for you at Sparkol.We are currently searching for an exceptional candidate to join our Client Services Team to help maintain Sparkol’s reputation for excellent customer service. The team are responsible for responding to customer questions via phone, email and our support ticketing system on a day-to-day basis. This role will initially be focussed on handling incoming sales enquiries and 1st line support queries but has enormous potential for growth, both within the team and elsewhere in the organisation. Full training will be provided.This is a demanding but enjoyable customer facing role. As Client Services Specialist you will gain a unique understanding of our users, our software and our company.
Title: Client Services Specialist
Salary: None
Description: At Sparkol, our mission is to help people engage their audience. Our products empower people to communicate more effectively, regardless of their technical ability.Our flagship product, VideoScribe, enables our customers to create their own whiteboard animations quickly and easily.In two years, VideoScribe has gained hundreds of thousands of users in over 135 countries, and our team has more than doubled to 36 people in the past year alone.If you're full of ideas and excited about helping people to communicate, there could be a place for you at Sparkol.We are currently searching for an exceptional candidate to join our Client Services Team to help maintain Sparkol’s reputation for excellent customer service. The team are responsible for responding to customer questions via phone, email and our support ticketing system on a day-to-day basis. This role will initially be focussed on handling incoming sales enquiries and 1st line support queries but has enormous potential for growth, both within the team and elsewhere in the organisation. Full training will be provided.This is a demanding but enjoyable customer facing role. As Client Services Specialist you will gain a unique understanding of our users, our software and our company.
Requirements: Entry level experience, Unspecified education
Fraudulent: No