Customer Care Team member
Incrediblue is changing the way people experience holidays by enabling aspiring and experienced boaters to book unique boats directly from their owners. By integrating the 3 key industries of Internet, Travel &amp; Nautical Tourism, we are busting the myth that boating is only for the rich and famous. We’re an innovation driven, committed and fun to be around team, where every contribution, no matter how little or big, counts. With growth comes great responsibility, so we are looking for skilled and excited professionals to join our team. As with all incrediblue team members, we’re looking for someone who takes pride in their entrepreneurial spirit, discipline, proactivity, guerilla mindset and great teamwork skills. That’s us!We are looking for a customer-oriented service representative to act as a liaison, provide services information and resolve any emerging problems that our clients might face with accuracy and efficiency.The target is to ensure excellent service standards and maintain high customer satisfaction via phone and email. We have two customer segments (boat owners and travellers) and depending on your performance you will focus on one of the two. Your daily tasks will require that you: Answer incoming phone calls and reply to emails Identify and assess customers’ needs to achieve satisfactionProvide info &amp; general support to website visitorsKeep records of customer interactions, process customer accounts and file weekly/monthly reportsFollow communication procedures, guidelines and policiesFollow Quality Assurance guidelinesTake the extra mile to serve customers
Title: Customer Care Team member
Salary: 9000-12000
Description: Incrediblue is changing the way people experience holidays by enabling aspiring and experienced boaters to book unique boats directly from their owners. By integrating the 3 key industries of Internet, Travel &amp; Nautical Tourism, we are busting the myth that boating is only for the rich and famous. We’re an innovation driven, committed and fun to be around team, where every contribution, no matter how little or big, counts. With growth comes great responsibility, so we are looking for skilled and excited professionals to join our team. As with all incrediblue team members, we’re looking for someone who takes pride in their entrepreneurial spirit, discipline, proactivity, guerilla mindset and great teamwork skills. That’s us!We are looking for a customer-oriented service representative to act as a liaison, provide services information and resolve any emerging problems that our clients might face with accuracy and efficiency.The target is to ensure excellent service standards and maintain high customer satisfaction via phone and email. We have two customer segments (boat owners and travellers) and depending on your performance you will focus on one of the two. Your daily tasks will require that you: Answer incoming phone calls and reply to emails Identify and assess customers’ needs to achieve satisfactionProvide info &amp; general support to website visitorsKeep records of customer interactions, process customer accounts and file weekly/monthly reportsFollow communication procedures, guidelines and policiesFollow Quality Assurance guidelinesTake the extra mile to serve customers
Requirements: Associate experience, Bachelor's Degree education
Fraudulent: No