Customer Support Specialist 
AVOXI is currently looking for a Customer Advocate to join our team near I-75 and Windy Hill Road.  As our international client base expands, we need bright, motivated communicators who can give top-notch customer support. With a goal of expanding to 24/7 accessibility, we are looking for Night-Owls and Early-Birds to round out the team! AVOXI offers reliable call center solutions, customized to meet the unique communications needs of customers around the globe. The company is renowned for its ability to quickly design and implement tailored systems backed by responsive support from knowledgeable technicians. Our high quality, cost-effective solutions enhance operational efficiency, improve performance and optimize customer service.Primary Duties &amp; Responsibilities:Serves as a positive, helpful, and efficient bridge between clients and internal departmentsWorks extensively in Salesforce for client communication, record logging, case creation, and more.Monitors and assigns work to necessary internal departments (Tech Support, Billing, Accounting, etc.).Efficiently manages multiple requests as one time via phone, email, chat, and internally.Translates the clients’ requests regardless of language and lingo barriers.Provides training or explanation of complicated subject matter.Knows product line, prices, delivery and installation time, marketing promotional services, etc.Completes cases regarding cancellations, billing, records requests, and more, in a timely manner.ADDITIONAL RESPONSIBILITES:Occasionally provides Tier 1 tech support requests.Creates and updates internal documentation
Title: Customer Support Specialist 
Salary: 32000-36000
Description: AVOXI is currently looking for a Customer Advocate to join our team near I-75 and Windy Hill Road.  As our international client base expands, we need bright, motivated communicators who can give top-notch customer support. With a goal of expanding to 24/7 accessibility, we are looking for Night-Owls and Early-Birds to round out the team! AVOXI offers reliable call center solutions, customized to meet the unique communications needs of customers around the globe. The company is renowned for its ability to quickly design and implement tailored systems backed by responsive support from knowledgeable technicians. Our high quality, cost-effective solutions enhance operational efficiency, improve performance and optimize customer service.Primary Duties &amp; Responsibilities:Serves as a positive, helpful, and efficient bridge between clients and internal departmentsWorks extensively in Salesforce for client communication, record logging, case creation, and more.Monitors and assigns work to necessary internal departments (Tech Support, Billing, Accounting, etc.).Efficiently manages multiple requests as one time via phone, email, chat, and internally.Translates the clients’ requests regardless of language and lingo barriers.Provides training or explanation of complicated subject matter.Knows product line, prices, delivery and installation time, marketing promotional services, etc.Completes cases regarding cancellations, billing, records requests, and more, in a timely manner.ADDITIONAL RESPONSIBILITES:Occasionally provides Tier 1 tech support requests.Creates and updates internal documentation
Requirements: Entry level experience, Associate Degree education
Fraudulent: No