WSC Supervisor (Night shift)
Job DescriptionAs a Welcome Service Center Supervisor, you will be responsible for developing our Romanian WSC. You will also be responsible for overseeing daily activities and ensuring the smooth operation of the WSC. The right candidate will provide any necessary training and everyday coaching to the CSRs, as well as performance feedbacks. He/she will also be responsible for providing sufficient reporting and act as a liaison between the Line Operations Manager and the Senior Management Team.*This is a full-time position with a work schedule of 22:00-06:30 plus weekends.Responsibilities- Continuously develop the Customer Support Team that will provide at any time the highest level of customer service.- Ensure resolution of enquiries, complaints and any request for services at the earliest possible.- Develop and Coach CSRs ensuring that everyone is familiar with company policies and procedures.- Promote team work and guide CSRs to work effectively as part of a team, while developing supportive relationships with colleagues.- Monitor CSRs and provide performance feedback to them, as well as the Management Team.- Document, Measure and Report on team’s performance.
Title: WSC Supervisor (Night shift)
Salary: None
Description: Job DescriptionAs a Welcome Service Center Supervisor, you will be responsible for developing our Romanian WSC. You will also be responsible for overseeing daily activities and ensuring the smooth operation of the WSC. The right candidate will provide any necessary training and everyday coaching to the CSRs, as well as performance feedbacks. He/she will also be responsible for providing sufficient reporting and act as a liaison between the Line Operations Manager and the Senior Management Team.*This is a full-time position with a work schedule of 22:00-06:30 plus weekends.Responsibilities- Continuously develop the Customer Support Team that will provide at any time the highest level of customer service.- Ensure resolution of enquiries, complaints and any request for services at the earliest possible.- Develop and Coach CSRs ensuring that everyone is familiar with company policies and procedures.- Promote team work and guide CSRs to work effectively as part of a team, while developing supportive relationships with colleagues.- Monitor CSRs and provide performance feedback to them, as well as the Management Team.- Document, Measure and Report on team’s performance.
Requirements: None experience, None education
Fraudulent: No