Mortgage Customer Service Coordinator (Call Center)
Answer approximately 75 incoming customer calls received thru ACD system daily.  - Provide customers with information requested through verbal or written correspondence and maintain accurate records (i.e. balance statements, documents copies, and account history).  - Direct calls or correspondence to proper departments in event information is not available or requires research  - Take mortgage payments over the phone, respond to inquiries regarding hazard and flood insurance issues and disbursements, respond to inquiries regarding tax issues and disbursements.  - Review and explain escrow disclosure statements (i.e. account shortages and overages).  - Discuss and respond to inquiries regarding loan types and terms (i.e. VA, FHA, Conventional, ARM).  - Maintain and process request for addition/changes/deletion of customer names from account record by ensuring that proper documentation is received and investor guidelines are met  - Respond to the needs of customers who are not satisfied with assistance provided by Customer Service Representative.  - Assist overflow with difficult calls.  - Other duties as assigned.
Title: Mortgage Customer Service Coordinator (Call Center)
Salary: 45000-65000
Description: Answer approximately 75 incoming customer calls received thru ACD system daily.  - Provide customers with information requested through verbal or written correspondence and maintain accurate records (i.e. balance statements, documents copies, and account history).  - Direct calls or correspondence to proper departments in event information is not available or requires research  - Take mortgage payments over the phone, respond to inquiries regarding hazard and flood insurance issues and disbursements, respond to inquiries regarding tax issues and disbursements.  - Review and explain escrow disclosure statements (i.e. account shortages and overages).  - Discuss and respond to inquiries regarding loan types and terms (i.e. VA, FHA, Conventional, ARM).  - Maintain and process request for addition/changes/deletion of customer names from account record by ensuring that proper documentation is received and investor guidelines are met  - Respond to the needs of customers who are not satisfied with assistance provided by Customer Service Representative.  - Assist overflow with difficult calls.  - Other duties as assigned.
Requirements: Mid-Senior level experience, Bachelor's Degree education
Fraudulent: Yes