Revenue Services Specialist
This position is responsible for executing billing, payment processing and accounts receivable management job tasks for the client's utility, mass market customer segment. Performs tasks necessary to comply with regulatory requirements and SOX financial controls. It operates under general supervision and on various work schedules to meet customer demands. The incumbent maintains a required level of expertise in the systems required, and uses this knowledge to ensure timely and accurate billing, payment processing and collections. Responds to and resolves customer inquiries and complaints. Interfaces with key internal stakeholders, including Customer Contact Operations, Metering Services, Distribution and Customer Service Support. Job tasks for individual performers may vary.25% Performs accurate and timely billing, payment processing and accounts receivable management for mass market residential and commercial customer accounts.25% Performs account maintenance activities for mass market residential and commercial accounts to ensure compliance with company policy, state and federal regulations.25% Performs tasks to comply with internal financial, operational and SOX controls for mass market customer segment.20% Interacts with internal stakeholders to respond to inquiries and handle escalated complaints for mass market residential and commercial accounts .5% Perform other duties as assigned.Job-specific knowledge, skills or abilities:*Demonstrated ability to work safely and knowledgeable of the company’s safety requirements and regulations*Ability to analyze and compare data to ensure accuracy*Demonstrated problem solving skills*Written and oral communication skills*Ability to effectively research/investigate information needed and exercise good judgment in making decisions*Possess time management and personal organizational skills*Ability to give and receive positive and constructive feedback*Flexibility to accept and adjust to short timelines and operate with minimal supervision*Understanding of the confidential nature of information encountered while performing duties and the ability to treat it accordingly*Ability to sit for long periods for certain job functions*Ability to stand for long periods for certain job functions*Ability to lift mail trays, push mail carts, and large recycling bins for certain job functions;
Title: Revenue Services Specialist
Salary: None
Description: This position is responsible for executing billing, payment processing and accounts receivable management job tasks for the client's utility, mass market customer segment. Performs tasks necessary to comply with regulatory requirements and SOX financial controls. It operates under general supervision and on various work schedules to meet customer demands. The incumbent maintains a required level of expertise in the systems required, and uses this knowledge to ensure timely and accurate billing, payment processing and collections. Responds to and resolves customer inquiries and complaints. Interfaces with key internal stakeholders, including Customer Contact Operations, Metering Services, Distribution and Customer Service Support. Job tasks for individual performers may vary.25% Performs accurate and timely billing, payment processing and accounts receivable management for mass market residential and commercial customer accounts.25% Performs account maintenance activities for mass market residential and commercial accounts to ensure compliance with company policy, state and federal regulations.25% Performs tasks to comply with internal financial, operational and SOX controls for mass market customer segment.20% Interacts with internal stakeholders to respond to inquiries and handle escalated complaints for mass market residential and commercial accounts .5% Perform other duties as assigned.Job-specific knowledge, skills or abilities:*Demonstrated ability to work safely and knowledgeable of the company’s safety requirements and regulations*Ability to analyze and compare data to ensure accuracy*Demonstrated problem solving skills*Written and oral communication skills*Ability to effectively research/investigate information needed and exercise good judgment in making decisions*Possess time management and personal organizational skills*Ability to give and receive positive and constructive feedback*Flexibility to accept and adjust to short timelines and operate with minimal supervision*Understanding of the confidential nature of information encountered while performing duties and the ability to treat it accordingly*Ability to sit for long periods for certain job functions*Ability to stand for long periods for certain job functions*Ability to lift mail trays, push mail carts, and large recycling bins for certain job functions;
Requirements: None experience, None education
Fraudulent: No