Customer Experience Guru at SPOKE
SPOKE is an ambitious, VC backed fashion-tech startup, based in London.We’re building a better menswear brand.We think e-commerce is more than a channel – it’s an opportunity to build a better product. We make men’s clothes with an unparalleled emphasis on fit and quality, and sell them at a sane price.For now we make trousers. Great trousers, that our customers love. But we have bigger dreams.We started trading in February, we’ve grown very fast, and we’ve just closed a major new round of fundraising: we’re ready for takeoff.About the roleTo our customer, you are the voice of SPOKE the first point of contact for advice, questions or issues with their orderTo your teammates you’re the customer expert ensuring our customer’s voice is always heard.You’ll be helping and advising customers wherever they need it: email, live chat, facebook, twitter …You’ll take every opportunity to delight our customers and exceed their expectations by so much that they HAVE to tell their friends
Title: Customer Experience Guru at SPOKE
Salary: None
Description: SPOKE is an ambitious, VC backed fashion-tech startup, based in London.We’re building a better menswear brand.We think e-commerce is more than a channel – it’s an opportunity to build a better product. We make men’s clothes with an unparalleled emphasis on fit and quality, and sell them at a sane price.For now we make trousers. Great trousers, that our customers love. But we have bigger dreams.We started trading in February, we’ve grown very fast, and we’ve just closed a major new round of fundraising: we’re ready for takeoff.About the roleTo our customer, you are the voice of SPOKE the first point of contact for advice, questions or issues with their orderTo your teammates you’re the customer expert ensuring our customer’s voice is always heard.You’ll be helping and advising customers wherever they need it: email, live chat, facebook, twitter …You’ll take every opportunity to delight our customers and exceed their expectations by so much that they HAVE to tell their friends
Requirements: Entry level experience, Bachelor's Degree education
Fraudulent: No