Field Technician
Varsity is seeking a highly motivated IT professional for the position of Field Technician. We are looking for an energetic, creative, confident, and autonomous individual who will be responsible for delivering onsite service to our clients. The week will be spilt approximately 50% between the San Francisco and North Bay Areas.   This position requires a great deal of independence, good judgment, and self-direction. The Field technician will be exposed to a wide range of technologies, ranging from all variety of mobile platforms to data center technologies and complex hybrid cloud solutions. Working directly with IT consultants and the Managed Services team, the Field Technician will be out in the field delivering technical IT support and assisting with projects. This position offers a great opportunity to develop your skills with wireless, virtualization, network systems, server hardware, and much more.    Primary Duties and Responsibilities:Travel to client sites and deliver onsite IT support (San Francisco and North Bay clients) Respond to and resolve client technical issues expeditiously and professionally with a focus on continuously improving customer service, perception, and satisfactionMaintain up-to-date documentation of customer systems and recommendations in company CRMDocument internal processes and procedures related to duties and responsibilitiesEscalate issues to senior support staff when appropriateWork with internal and external technical staff and vendors Meet or exceed  daily, weekly and monthly goalsEngage in learning new technologies and applicationsAttend team and department meetings to develop ideas to improve performance metricsEscalate service issues to appropriate escalation point when issue cannot be completed within agreed service levelsDevelop in-depth knowledge of the service catalog and how it relates to customer’s needsTrack all tasks and time entries daily in company CRMWork through a daily schedule that has been established through the dispatch processUnderstand processes in company CRM by completing assigned training materialsWork with collaboratively with the Service Coordinator to schedule onsite client visitsTravel to the office for pre-scheduled meetings, equipment pickups/drop-offs, etc.Plan, prepare, and strategize to resolve reported issues prior to client appointmentsDevelop a resolution plan when needed to resolve more complex technical issuesProvide excellent communication to internal team and directly to client throughout the service delivery process and keep them informed of progress, impending changes, agreed outages, etc.Research technical issues and follow troubleshooting methodology for resolution
Title: Field Technician
Salary: None
Description: Varsity is seeking a highly motivated IT professional for the position of Field Technician. We are looking for an energetic, creative, confident, and autonomous individual who will be responsible for delivering onsite service to our clients. The week will be spilt approximately 50% between the San Francisco and North Bay Areas.   This position requires a great deal of independence, good judgment, and self-direction. The Field technician will be exposed to a wide range of technologies, ranging from all variety of mobile platforms to data center technologies and complex hybrid cloud solutions. Working directly with IT consultants and the Managed Services team, the Field Technician will be out in the field delivering technical IT support and assisting with projects. This position offers a great opportunity to develop your skills with wireless, virtualization, network systems, server hardware, and much more.    Primary Duties and Responsibilities:Travel to client sites and deliver onsite IT support (San Francisco and North Bay clients) Respond to and resolve client technical issues expeditiously and professionally with a focus on continuously improving customer service, perception, and satisfactionMaintain up-to-date documentation of customer systems and recommendations in company CRMDocument internal processes and procedures related to duties and responsibilitiesEscalate issues to senior support staff when appropriateWork with internal and external technical staff and vendors Meet or exceed  daily, weekly and monthly goalsEngage in learning new technologies and applicationsAttend team and department meetings to develop ideas to improve performance metricsEscalate service issues to appropriate escalation point when issue cannot be completed within agreed service levelsDevelop in-depth knowledge of the service catalog and how it relates to customer’s needsTrack all tasks and time entries daily in company CRMWork through a daily schedule that has been established through the dispatch processUnderstand processes in company CRM by completing assigned training materialsWork with collaboratively with the Service Coordinator to schedule onsite client visitsTravel to the office for pre-scheduled meetings, equipment pickups/drop-offs, etc.Plan, prepare, and strategize to resolve reported issues prior to client appointmentsDevelop a resolution plan when needed to resolve more complex technical issuesProvide excellent communication to internal team and directly to client throughout the service delivery process and keep them informed of progress, impending changes, agreed outages, etc.Research technical issues and follow troubleshooting methodology for resolution
Requirements: Associate experience, None education
Fraudulent: No