Contact Center Manager 
Who is Airenvy?Hey there! We are seasoned entrepreneurs in the heart of San Francisco’s SOMA neighborhood.  We are looking for someone who embodies an entrepreneurial spirit, pays strong attention to detail and wants to be a part of the next big thing. This business can feel like a circus at times, but we have an all-star team with a one of a kind culture.  Get a little taste of it here.Airenvy is the #1 technology driven property management company in a multi-billion dollar industry and is revolutionizing the vacation rental space! We are growing at record speed and expanding to new markets! Our platform allows owners to put their vacation rental on autopilot. We are a proven team of startup veterans and would love for you to join the family!    In 2014 we were named the #1 Airbnb property management company in San Francisco according to the SF Chronicle. We have 18 supportive and resourceful investors, many of whom are leaders in the technology and real estate industries.The PositionAirenvy is growing faster than we can handle, which is why we’re looking for someone to help us scale! We are seeking best-in-class Contact Center Manager who is passionate about delighting Guests and Owners. You’ll play a direct role in scaling the business, building and managing remote teams, and implementing best practices.You will be responsible for:Evaluating, motivating, coaching and developing Contact Center staff.Creating and reinforcing a service culture.Gathering and collating customer insights from the support experience to provide actionable recommendations. Continuously collects and reports data that enables fast, educated actions to eliminate customer pain.Building and leading a team that solves for customers and delivers an experience so profound that customers love using our services and actively recommend them to others.Establishing and maintaining a high level of satisfaction with all member transactions.Encouraging feedback and is available to answer questions, provide direction and/or offer assistance when needed.Exceptional organizational skills and the ability to prioritize departmental functions in order to meet due dates and deadlinesReviewing and analyzing the daily, monthly, and quarterly center call volumes and report staffing recommendations with Contact Center management.Monitoring and maintaining daily service level and productivity objectives; adjusts schedules as necessary to achieve Contact Center goals.Overseeing the development and implementation of new Contact Center policies and procedures.Preparing reports for all levels of management, as required.Ensuring a close working relationship with all members of the Contact Center Management.
Title: Contact Center Manager 
Salary: None
Description: Who is Airenvy?Hey there! We are seasoned entrepreneurs in the heart of San Francisco’s SOMA neighborhood.  We are looking for someone who embodies an entrepreneurial spirit, pays strong attention to detail and wants to be a part of the next big thing. This business can feel like a circus at times, but we have an all-star team with a one of a kind culture.  Get a little taste of it here.Airenvy is the #1 technology driven property management company in a multi-billion dollar industry and is revolutionizing the vacation rental space! We are growing at record speed and expanding to new markets! Our platform allows owners to put their vacation rental on autopilot. We are a proven team of startup veterans and would love for you to join the family!    In 2014 we were named the #1 Airbnb property management company in San Francisco according to the SF Chronicle. We have 18 supportive and resourceful investors, many of whom are leaders in the technology and real estate industries.The PositionAirenvy is growing faster than we can handle, which is why we’re looking for someone to help us scale! We are seeking best-in-class Contact Center Manager who is passionate about delighting Guests and Owners. You’ll play a direct role in scaling the business, building and managing remote teams, and implementing best practices.You will be responsible for:Evaluating, motivating, coaching and developing Contact Center staff.Creating and reinforcing a service culture.Gathering and collating customer insights from the support experience to provide actionable recommendations. Continuously collects and reports data that enables fast, educated actions to eliminate customer pain.Building and leading a team that solves for customers and delivers an experience so profound that customers love using our services and actively recommend them to others.Establishing and maintaining a high level of satisfaction with all member transactions.Encouraging feedback and is available to answer questions, provide direction and/or offer assistance when needed.Exceptional organizational skills and the ability to prioritize departmental functions in order to meet due dates and deadlinesReviewing and analyzing the daily, monthly, and quarterly center call volumes and report staffing recommendations with Contact Center management.Monitoring and maintaining daily service level and productivity objectives; adjusts schedules as necessary to achieve Contact Center goals.Overseeing the development and implementation of new Contact Center policies and procedures.Preparing reports for all levels of management, as required.Ensuring a close working relationship with all members of the Contact Center Management.
Requirements: None experience, None education
Fraudulent: No