Product Support Specialist 
EROAD is a fully integrated technology, road charging and services provider. We have developed the first commercial electronic weight-mile tax service to support transport carriers to better manage their Oregon regulatory obligations. The EROAD application generates weight-mile tax records, automatically records tax exempt mileage, supports configuration changes, calculates taxes owed, and provides a wide range of commercial and regulatory services including IFTA and IRP reporting. The company’s electronic weight-mileage tax solution has been approved by the State of Oregon and is supported by the Oregon Trucking Association.EROAD launched its innovative product in the Northwest region in early 2014, and strong customer uptake means that we are now looking to expand our team. We are looking for Customer Service Assistant to:Support the delivery of a professionally managed, efficient and effective customer service to our customers, sales executives and external dealers. Respond promptly to customer inquiries and provide a complete customer service experience and feedback loop for requests and improvement suggestions.Assist customers with training and any issues related to the EROAD solution, and diagnose and investigate incoming issues.Help create a culture within EROAD that is productive, open, honest, professional, innovative, friendly and sustainable.EROAD currently operates a help desk from 8:00 am until 5:00pm (Mon – Fri) with extended hours planned in the near future as our customer base in different regions expands. The Role reports to the Customer Service Manager and is based at the company’s office in Tualatin, Oregon.
Title: Product Support Specialist 
Salary: 35000-45000
Description: EROAD is a fully integrated technology, road charging and services provider. We have developed the first commercial electronic weight-mile tax service to support transport carriers to better manage their Oregon regulatory obligations. The EROAD application generates weight-mile tax records, automatically records tax exempt mileage, supports configuration changes, calculates taxes owed, and provides a wide range of commercial and regulatory services including IFTA and IRP reporting. The company’s electronic weight-mileage tax solution has been approved by the State of Oregon and is supported by the Oregon Trucking Association.EROAD launched its innovative product in the Northwest region in early 2014, and strong customer uptake means that we are now looking to expand our team. We are looking for Customer Service Assistant to:Support the delivery of a professionally managed, efficient and effective customer service to our customers, sales executives and external dealers. Respond promptly to customer inquiries and provide a complete customer service experience and feedback loop for requests and improvement suggestions.Assist customers with training and any issues related to the EROAD solution, and diagnose and investigate incoming issues.Help create a culture within EROAD that is productive, open, honest, professional, innovative, friendly and sustainable.EROAD currently operates a help desk from 8:00 am until 5:00pm (Mon – Fri) with extended hours planned in the near future as our customer base in different regions expands. The Role reports to the Customer Service Manager and is based at the company’s office in Tualatin, Oregon.
Requirements: Entry level experience, Unspecified education
Fraudulent: No