Customer Care Representative
Job SummaryProvides customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner. Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Prepares customer service summary reports. Co-ordinates the handling of difficult and/or unusual situations. Job functionsHandle problems, customer inquiries, sometimes involve some form of complaint that the customer service representative must handle in accordance with the company’s guidelines and policies Assist in Sales, provide product or service information to assist customers in making a decision Clerical tasks, answering phone calls / emails and making the appropriate transfers. Other duties include processing new client accounts, maintaining customer accounts, implementing changes to existing accounts Ensure and provide quality service to both internal and external customers Access the company’s internal systems to obtain and extract informations and provide customer service management with the data Participate and provide expertise as a member of the customer service’s departmental team The team's objectives are develop and recommend changes to existing methods and systems to increase the accuracy,efficiency and responsiveness of the customer service department as a whole
Title: Customer Care Representative
Salary: None
Description: Job SummaryProvides customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner. Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Prepares customer service summary reports. Co-ordinates the handling of difficult and/or unusual situations. Job functionsHandle problems, customer inquiries, sometimes involve some form of complaint that the customer service representative must handle in accordance with the company’s guidelines and policies Assist in Sales, provide product or service information to assist customers in making a decision Clerical tasks, answering phone calls / emails and making the appropriate transfers. Other duties include processing new client accounts, maintaining customer accounts, implementing changes to existing accounts Ensure and provide quality service to both internal and external customers Access the company’s internal systems to obtain and extract informations and provide customer service management with the data Participate and provide expertise as a member of the customer service’s departmental team The team's objectives are develop and recommend changes to existing methods and systems to increase the accuracy,efficiency and responsiveness of the customer service department as a whole
Requirements: Associate experience, None education
Fraudulent: No