Customer Service Technical Specialist 
This position resides in our Novitex Service Delivery Legal Industry.  This business unit helps our customers compete more effectively by taking care of critical yet non-core services to allow them to focus on what they do best.Novitex is currently seeking a Full Time Customer Service Technical Specialist-Litigation Services.  The right candidate will be an integral part of our talented team, responsible for all aspects of onsite litigation support production services.   Key responsibilities include:Prepare, document and process client defined jobs in scanning, printing, file conversions and e-discovery utilizing appropriate software.Develop quotes and negotiate pricing for projects, along with billing submission and tracking.Knowledge of editing and programming software to manipulate and extract data to meet specific requirements for client deliverables.Export and import data into various software packages.Recognize and remedy problems encountered in the workflow process.Transfer data to portable mediums such as CD’s, DVD’s, flash drives, and external hard drives.Perform quality control checks on data packaging, images, files, and blowbacks.Research and keep current with software/hardware/process solutions and make recommendations for improvement.Project management of both onsite work and work sent to offsite locations.Serve as administrator for onsite hardware, data storage and software applications such as the IPRO suite and eCapture.Act as the technical advisor for co-workers and clients regarding the services provided at our site.
Title: Customer Service Technical Specialist 
Salary: None
Description: This position resides in our Novitex Service Delivery Legal Industry.  This business unit helps our customers compete more effectively by taking care of critical yet non-core services to allow them to focus on what they do best.Novitex is currently seeking a Full Time Customer Service Technical Specialist-Litigation Services.  The right candidate will be an integral part of our talented team, responsible for all aspects of onsite litigation support production services.   Key responsibilities include:Prepare, document and process client defined jobs in scanning, printing, file conversions and e-discovery utilizing appropriate software.Develop quotes and negotiate pricing for projects, along with billing submission and tracking.Knowledge of editing and programming software to manipulate and extract data to meet specific requirements for client deliverables.Export and import data into various software packages.Recognize and remedy problems encountered in the workflow process.Transfer data to portable mediums such as CD’s, DVD’s, flash drives, and external hard drives.Perform quality control checks on data packaging, images, files, and blowbacks.Research and keep current with software/hardware/process solutions and make recommendations for improvement.Project management of both onsite work and work sent to offsite locations.Serve as administrator for onsite hardware, data storage and software applications such as the IPRO suite and eCapture.Act as the technical advisor for co-workers and clients regarding the services provided at our site.
Requirements: Entry level experience, High School or equivalent education
Fraudulent: No