Customer Services Executive: up to 35k depending on experience
Victor is now seeking a highly motivated individual to manage Customer Services. As part of a dynamic and innovative start-up company, the individual will need to be hands-on, flexible and self-sufficient. The candidate should have a strong interest in being part of a real innovation in the online travel and private aviation industriesThe role will help promote a new, exciting and aspirational brand to prospective high net worth individuals and affiliated luxury services providers across Europe, with particular emphasis on existing members and customers.Purpose of the roleTo ensure exiting members and customers get the best service around the request and bookings.The start-up nature of the business means that all members of the team are expected to be hands on and self-sufficient. It is also a very dynamic sector of the market and flexibility is a key requirement for team members.Daily responsibilities will consist of ensuring that our communication to members and customers, from registration through to ongoing client relationship management, is outstanding. The role requires working closely with colleagues from members and customer service as well as the Flight Operations Team. It requires a constant monitoring of all communication with Victor customers, prospective, current and lapsed through a range of communication routes, primarily telephone and email.The role will require an individual with a huge experience in telesales and customer service, knowledge of the Victor brand (after training) and an ability to communicate with high net worth individuals.The following is an indicative list of the kind of responsibilities and activity that the successful candidate will be expected to undertake:Ensure the best quality in customer communication on the phoneEnsure the best quality in objection handling with our customersTrain sales and customer service staff how to provide the best customer experience on the phone/in general communicationMonitor the quality of customer communicationIdentify parts of our sales and service process which needs improvement and develop it together with the Sales DirectorEstablish a continuous improvement process
Title: Customer Services Executive: up to 35k depending on experience
Salary: None
Description: Victor is now seeking a highly motivated individual to manage Customer Services. As part of a dynamic and innovative start-up company, the individual will need to be hands-on, flexible and self-sufficient. The candidate should have a strong interest in being part of a real innovation in the online travel and private aviation industriesThe role will help promote a new, exciting and aspirational brand to prospective high net worth individuals and affiliated luxury services providers across Europe, with particular emphasis on existing members and customers.Purpose of the roleTo ensure exiting members and customers get the best service around the request and bookings.The start-up nature of the business means that all members of the team are expected to be hands on and self-sufficient. It is also a very dynamic sector of the market and flexibility is a key requirement for team members.Daily responsibilities will consist of ensuring that our communication to members and customers, from registration through to ongoing client relationship management, is outstanding. The role requires working closely with colleagues from members and customer service as well as the Flight Operations Team. It requires a constant monitoring of all communication with Victor customers, prospective, current and lapsed through a range of communication routes, primarily telephone and email.The role will require an individual with a huge experience in telesales and customer service, knowledge of the Victor brand (after training) and an ability to communicate with high net worth individuals.The following is an indicative list of the kind of responsibilities and activity that the successful candidate will be expected to undertake:Ensure the best quality in customer communication on the phoneEnsure the best quality in objection handling with our customersTrain sales and customer service staff how to provide the best customer experience on the phone/in general communicationMonitor the quality of customer communicationIdentify parts of our sales and service process which needs improvement and develop it together with the Sales DirectorEstablish a continuous improvement process
Requirements: Mid-Senior level experience, None education
Fraudulent: No