Customer Service Team Leader
PowToon is looking for an individual with excellent communication and managerial skills to join and build our Customer Support team. Your role is to maintain customer satisfaction by providing them with exceptional personal service, encouraging them to use PowToon, providing problem-solving resources, answering customers inquiries and managing the team of customer service representatives.Responsibilities:Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and servicesGather customer’s information and determine their individual issues by evaluating and analyzing the symptomsIdentify and escalate priority issues per client specificationsRecommend potential products or services to management by collecting customer information and analyzing customer needsStay current with system information, changes, and updatesReduce customers' refunds, churn, and abandonment rate.Proactively find ways to increase sales.
Title: Customer Service Team Leader
Salary: None
Description: PowToon is looking for an individual with excellent communication and managerial skills to join and build our Customer Support team. Your role is to maintain customer satisfaction by providing them with exceptional personal service, encouraging them to use PowToon, providing problem-solving resources, answering customers inquiries and managing the team of customer service representatives.Responsibilities:Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and servicesGather customer’s information and determine their individual issues by evaluating and analyzing the symptomsIdentify and escalate priority issues per client specificationsRecommend potential products or services to management by collecting customer information and analyzing customer needsStay current with system information, changes, and updatesReduce customers' refunds, churn, and abandonment rate.Proactively find ways to increase sales.
Requirements: None experience, Bachelor's Degree education
Fraudulent: No