Operations Engineer (DevOps)
Workable is a venture-backed startup developing recruiting software for SMEs and high-growth tech companies. The company grew tenfold over the past year and continues to grow at a rapid pace.To support this growth and make sure that we can scale from thousands to hundreds of thousands of users, we are expanding our Engineering Operations team.As an Operations Engineer, you will be responsible for the following:Investigate and resolve (or recommend solution for) production issuesRespond to technical customer questions escalated by the Customer Success teamDraft guidelines for and provide training to the Customer Success team, covering new feature functionality and common technical issuesPerform root cause analysis for production issues/errors; recommend changes to Product that will reduce future occurrences of errors or improve the customer experienceDevelop scripts that automatically verify the correct end-to-end operation of integrationsPerform any required maintenance operations in relation to third party integrationsContribute to testing of new integration capabilities in the productImplement reports, alerts and KPIs on BI tool, on both business and operational dataMonitor BI tool and investigate alerts or unexpected results
Title: Operations Engineer (DevOps)
Salary: None
Description: Workable is a venture-backed startup developing recruiting software for SMEs and high-growth tech companies. The company grew tenfold over the past year and continues to grow at a rapid pace.To support this growth and make sure that we can scale from thousands to hundreds of thousands of users, we are expanding our Engineering Operations team.As an Operations Engineer, you will be responsible for the following:Investigate and resolve (or recommend solution for) production issuesRespond to technical customer questions escalated by the Customer Success teamDraft guidelines for and provide training to the Customer Success team, covering new feature functionality and common technical issuesPerform root cause analysis for production issues/errors; recommend changes to Product that will reduce future occurrences of errors or improve the customer experienceDevelop scripts that automatically verify the correct end-to-end operation of integrationsPerform any required maintenance operations in relation to third party integrationsContribute to testing of new integration capabilities in the productImplement reports, alerts and KPIs on BI tool, on both business and operational dataMonitor BI tool and investigate alerts or unexpected results
Requirements: Mid-Senior level experience, Bachelor's Degree education
Fraudulent: No