Customer Service Representative
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 28,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/DisabledGENERAL SUMMARY: The CMS Customer Service Representative I (CSR) is responsible for delivering general Marketplace information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well defined and documented in standard operating procedures and scripts. Prescribed scripts must be read verbatim to the caller. Neither subject matter knowledge nor independent decision making is required by this position.The Customer Service Representative I reports directly to the Customer Service Supervisor. This is an entry level position responsible for disseminating general Marketplace information. Application processing, enrollment guidelines and a general Marketplace background will be the focus with callers. The Customer Service Representative I will follow scripting to determine when to transfer the caller to a Customer Service Representative IIGeneral Dynamics Information Technology is an Equal Opportunity/Affirmative Action Employer (M/F/D/V).
Title: Customer Service Representative
Salary: None
Description: As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 28,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/DisabledGENERAL SUMMARY: The CMS Customer Service Representative I (CSR) is responsible for delivering general Marketplace information to callers. The CSRs use basic office equipment and technology such as telephones, email, and web browsers to perform their duties. The processes that the CSRs must follow are well defined and documented in standard operating procedures and scripts. Prescribed scripts must be read verbatim to the caller. Neither subject matter knowledge nor independent decision making is required by this position.The Customer Service Representative I reports directly to the Customer Service Supervisor. This is an entry level position responsible for disseminating general Marketplace information. Application processing, enrollment guidelines and a general Marketplace background will be the focus with callers. The Customer Service Representative I will follow scripting to determine when to transfer the caller to a Customer Service Representative IIGeneral Dynamics Information Technology is an Equal Opportunity/Affirmative Action Employer (M/F/D/V).
Requirements: Entry level experience, High School or equivalent education
Fraudulent: No