Help Desk
Responsible for providing technical assistance and support related to any systems issues/errors and questions. This person responds to queries, creates incident ticket via special tool (Jira) and passes it to the IT team. The person will be responsible for first response in answering, commenting and replying to open incidents in the help desk. Be able to identify and organize tickets according to priority and forward tickets to the dev team. Work requires strong knowledge of the Adcash® platform (Back Office and the website), good communication skills and ability to prepare well written task with all the data available for the IT team to reproduce the bug.
Title: Help Desk
Salary: None
Description: Responsible for providing technical assistance and support related to any systems issues/errors and questions. This person responds to queries, creates incident ticket via special tool (Jira) and passes it to the IT team. The person will be responsible for first response in answering, commenting and replying to open incidents in the help desk. Be able to identify and organize tickets according to priority and forward tickets to the dev team. Work requires strong knowledge of the Adcash® platform (Back Office and the website), good communication skills and ability to prepare well written task with all the data available for the IT team to reproduce the bug.
Requirements: None experience, None education
Fraudulent: No