Client Account Manager 
The Client Account Manager will be located in Windsor CT.  The right candidate will be an integral part of our talented team, supporting our continued growth. The Client Account Manager is responsible for ensuring Service Level Agreements (SLAs) are met on a consistent basis  (Mail, Document Imaging/Scanning and Fulfillment production workflow) communicating workflow status to operations management and working with customer to fulfill contractual obligations, identify business opportunity and grow service offering.  In order to achieve these objectives, the Client Account Manager will be expected to maintain a high level of client contact and customer satisfaction (SLA attainment) and develop site personnel to meet or exceed customer and Novitex objectives. Candidates must have High School Diploma, proven leadership experience, minimum of 2 years supervisory experience, minimum of 3 years customer service experience and a minimum of 1 year experience in a Document Imaging and Indexing environment, preferably in the Healthcare industry. The ideal candidate will have an undergraduate degree. This person must have a valid driver's license and a good driving record.Responsibilities:Monitor workflow and productivity measurements.Maintain and update work instructions for production services and provide continuous improvement to workflow operations.Quality/Workflow compliance - demonstrate commitment and enthusiasm and utilization of quality tools to drive SLA attainment and exceed client expectations.  Ensure service levels are clearly communicated, understood, and performed by on-site staff.Customer Service – establish effective working relationship with key customer contacts, including workflow evaluation, presentation of service results; communicate process improvements as the benefit customer results.Travel to customer locations, as required for Partnership Meetings.Utilizes technology to perform tasks efficiently and demonstrates the ability to communicate effectively both orally and written.Project manage and coordinate tasks associated with customer driven initiatives.Position may require Business Solutions Analyst to perform site activities due to unanticipated volume increases, staffing coverage issues and/or special project needs requested by clients. Produce daily, weekly and monthly productivity reports.Understands basic information on core Novitex service/solutions offerings to work effectively with Manager - Client Services in generating leads for site growth and competitive take-a ways. 
Title: Client Account Manager 
Salary: None
Description: The Client Account Manager will be located in Windsor CT.  The right candidate will be an integral part of our talented team, supporting our continued growth. The Client Account Manager is responsible for ensuring Service Level Agreements (SLAs) are met on a consistent basis  (Mail, Document Imaging/Scanning and Fulfillment production workflow) communicating workflow status to operations management and working with customer to fulfill contractual obligations, identify business opportunity and grow service offering.  In order to achieve these objectives, the Client Account Manager will be expected to maintain a high level of client contact and customer satisfaction (SLA attainment) and develop site personnel to meet or exceed customer and Novitex objectives. Candidates must have High School Diploma, proven leadership experience, minimum of 2 years supervisory experience, minimum of 3 years customer service experience and a minimum of 1 year experience in a Document Imaging and Indexing environment, preferably in the Healthcare industry. The ideal candidate will have an undergraduate degree. This person must have a valid driver's license and a good driving record.Responsibilities:Monitor workflow and productivity measurements.Maintain and update work instructions for production services and provide continuous improvement to workflow operations.Quality/Workflow compliance - demonstrate commitment and enthusiasm and utilization of quality tools to drive SLA attainment and exceed client expectations.  Ensure service levels are clearly communicated, understood, and performed by on-site staff.Customer Service – establish effective working relationship with key customer contacts, including workflow evaluation, presentation of service results; communicate process improvements as the benefit customer results.Travel to customer locations, as required for Partnership Meetings.Utilizes technology to perform tasks efficiently and demonstrates the ability to communicate effectively both orally and written.Project manage and coordinate tasks associated with customer driven initiatives.Position may require Business Solutions Analyst to perform site activities due to unanticipated volume increases, staffing coverage issues and/or special project needs requested by clients. Produce daily, weekly and monthly productivity reports.Understands basic information on core Novitex service/solutions offerings to work effectively with Manager - Client Services in generating leads for site growth and competitive take-a ways. 
Requirements: Mid-Senior level experience, Bachelor's Degree education
Fraudulent: No