CRM Specialist
CRM Specialist is responsible for helping lead, monitor and ensure that all CRM initiatives / projects are delivered according to the company’s yearly plan (on-time &amp; on-budget) with outstanding quality aiming to offer a world class customer experienceLeads the delivery of the CRM projects that will increase the CRM value and will enhance the customer experience considering CRM / MKT requirements and of the wider business (e.g. legal / regulatory, finance, etc)Works as a CRM program / project manager being responsible to identify required resources, manages project roles and defines project deliverables / time planMonitors and ensures that the projects stay on track, delivered on-time and of high qualityIdentifies, tracks, monitors and communicates project-related issues, scope changes, variances and contingencies that may arise during the implementation of the projectsOrganizes and conducts project team meetingsActs as the ‘business owner’ for the implementation of the CRM processes, customer experience initiatives, possessing a complete understanding of internal and external variables, regulatory compliance and or barriers that impact customers and the processIs the key contributor to all technical projects / programs representing CRM team and review / introduce the systems / processes to deliver the CRM visionMonitors local and global market trends on new tools / capabilities and base management initiatives and turns innovation into customer solutions
Title: CRM Specialist
Salary: None
Description: CRM Specialist is responsible for helping lead, monitor and ensure that all CRM initiatives / projects are delivered according to the company’s yearly plan (on-time &amp; on-budget) with outstanding quality aiming to offer a world class customer experienceLeads the delivery of the CRM projects that will increase the CRM value and will enhance the customer experience considering CRM / MKT requirements and of the wider business (e.g. legal / regulatory, finance, etc)Works as a CRM program / project manager being responsible to identify required resources, manages project roles and defines project deliverables / time planMonitors and ensures that the projects stay on track, delivered on-time and of high qualityIdentifies, tracks, monitors and communicates project-related issues, scope changes, variances and contingencies that may arise during the implementation of the projectsOrganizes and conducts project team meetingsActs as the ‘business owner’ for the implementation of the CRM processes, customer experience initiatives, possessing a complete understanding of internal and external variables, regulatory compliance and or barriers that impact customers and the processIs the key contributor to all technical projects / programs representing CRM team and review / introduce the systems / processes to deliver the CRM visionMonitors local and global market trends on new tools / capabilities and base management initiatives and turns innovation into customer solutions
Requirements: Mid-Senior level experience, Bachelor's Degree education
Fraudulent: No