Customer Experience Representative 
Here at Shyp, we’re building the #1 brand consumers and small businesses trust for shipping, and in the process, fundamentally disrupting a 220-year-old industry. We have an incredible team and are well funded by amazing investors. Come join us!Shyp is seeking bright, articulate, detail-oriented applicants with a desire to contribute to a world-class customer experience team. A Shyp customer experience teammate is a critical part of our mission to deliver timely, accurate and professional customer service at all times, turning a problem into a solution with a happy customer. This position requires an action-orientated, flexible problem-solver who will assist customers in resolving any and all customer-facing problems in fun and fast-paced environment. The customer experience representative will:Deliver high-quality customer service that emphasizes and prioritizes customer needsCommunicate with customers and partners via phone or email, utilizing a variety of software tools (Zendesk) to navigate customer accounts; research and review policies; and provide effective solutionsExude patience, ownership and empathy with customers to determine their needs, answer their questions and provide appropriate solutionsDocument customer account activities thoroughly and conciselyHave exceptional communication and composition skills, including clear and concise verbal and written communication with both external customers, partners &amp; co-workersWork with customer support, operations and partners to triage issues and escalate them when necessary
Title: Customer Experience Representative 
Salary: None
Description: Here at Shyp, we’re building the #1 brand consumers and small businesses trust for shipping, and in the process, fundamentally disrupting a 220-year-old industry. We have an incredible team and are well funded by amazing investors. Come join us!Shyp is seeking bright, articulate, detail-oriented applicants with a desire to contribute to a world-class customer experience team. A Shyp customer experience teammate is a critical part of our mission to deliver timely, accurate and professional customer service at all times, turning a problem into a solution with a happy customer. This position requires an action-orientated, flexible problem-solver who will assist customers in resolving any and all customer-facing problems in fun and fast-paced environment. The customer experience representative will:Deliver high-quality customer service that emphasizes and prioritizes customer needsCommunicate with customers and partners via phone or email, utilizing a variety of software tools (Zendesk) to navigate customer accounts; research and review policies; and provide effective solutionsExude patience, ownership and empathy with customers to determine their needs, answer their questions and provide appropriate solutionsDocument customer account activities thoroughly and conciselyHave exceptional communication and composition skills, including clear and concise verbal and written communication with both external customers, partners &amp; co-workersWork with customer support, operations and partners to triage issues and escalate them when necessary
Requirements: Entry level experience, Bachelor's Degree education
Fraudulent: No