Customer Experience Partner
ObjectiveThe Customer Experience Partner’s primary role is to recognize the voice of our customer to drive evolution and establish our customer experience as the benchmark in our industry; by contributing the best people, product, and solutions for sustained profitability of all stakeholders.Key Accountabilities:1. Industry-Leading Customer Experience / ServiceAccurate, Timely and Friendly Service: provide excellent service to internal and external customers. (60% of time)             i. Order Entry and Follow up             ii. Quote Requests and Follow up             iii. Sample Requests and Follow up              iv. Information Requests and Follow up             v. Support our Internal Teams by working collaboratively and efficiently            vi. Time Management: efficiently and accurately completing tasks, adhering to schedule and supporting on-time delivery as a company initiatives2. Progressively Improve Self and CompanyContinuous Learning, Growth and Development: invest in yourself to increase knowledge and skills; train and/or share with others the abilities you have developed to support mutual growth and development. (20% of time)Continuous Improvement: improve processes, and continually find ways to “work smarter, not harder.” (20% of time)Competencies/Skills:Customer Focus: A commitment to exceeding the customer’s expectations and creating the best possible customer experience. Interpersonal Skills: Effectively communicating, building rapport, and relating to all kinds of people, their business, and their needs/wants.Problem Solving Ability: Anticipating, analyzing, diagnosing and resolving opportunities; delighting every one of our customers (internal and external) by knowing our Operational capabilities, capacities and basic logistics.Continuous Learning: Being curious, learning new things, implementing new concepts, technology or methods of working.Flexibility: Agility and willingness to adapt to change. 
Title: Customer Experience Partner
Salary: None
Description: ObjectiveThe Customer Experience Partner’s primary role is to recognize the voice of our customer to drive evolution and establish our customer experience as the benchmark in our industry; by contributing the best people, product, and solutions for sustained profitability of all stakeholders.Key Accountabilities:1. Industry-Leading Customer Experience / ServiceAccurate, Timely and Friendly Service: provide excellent service to internal and external customers. (60% of time)             i. Order Entry and Follow up             ii. Quote Requests and Follow up             iii. Sample Requests and Follow up              iv. Information Requests and Follow up             v. Support our Internal Teams by working collaboratively and efficiently            vi. Time Management: efficiently and accurately completing tasks, adhering to schedule and supporting on-time delivery as a company initiatives2. Progressively Improve Self and CompanyContinuous Learning, Growth and Development: invest in yourself to increase knowledge and skills; train and/or share with others the abilities you have developed to support mutual growth and development. (20% of time)Continuous Improvement: improve processes, and continually find ways to “work smarter, not harder.” (20% of time)Competencies/Skills:Customer Focus: A commitment to exceeding the customer’s expectations and creating the best possible customer experience. Interpersonal Skills: Effectively communicating, building rapport, and relating to all kinds of people, their business, and their needs/wants.Problem Solving Ability: Anticipating, analyzing, diagnosing and resolving opportunities; delighting every one of our customers (internal and external) by knowing our Operational capabilities, capacities and basic logistics.Continuous Learning: Being curious, learning new things, implementing new concepts, technology or methods of working.Flexibility: Agility and willingness to adapt to change. 
Requirements: Entry level experience, High School or equivalent education
Fraudulent: No