Customer Advisor
Wedo is one of the fastest growing ecommerce companies in the UK. We are currently developing a portfolio of furniture retail sites and will also be moving into other niches in the future. We strive to use and develop new technology alongside more traditional but equally important disciplines to provide customers with a smooth, enjoyable and simple online shopping experience.An exciting opportunity has arisen for a Customer Advisor to join this expanding company. The position will be one which develops over time and they are looking for someone keen to prove themselves as a proactive member of the team, who in time sees themselves as progressing either within the customer service team or possibly elsewhere within the business.As a Customer Advisor your duties will be:• Inbound telesales for all company website. • Monitoring of the live chat option on the websites, giving customer support and handling sales enquiries. • Responding to initial customer enquiries via email. • Use of CRM system to track enquiries. • Some after-sales customer support when needed. • Providing customers with alternatives when an item is unavailable. • Ensuring there are a minimum of cancellations. • Development of product knowledge from existing company resources and external sources. • Development of company resources on product information.
Title: Customer Advisor
Salary: 18000-22000
Description: Wedo is one of the fastest growing ecommerce companies in the UK. We are currently developing a portfolio of furniture retail sites and will also be moving into other niches in the future. We strive to use and develop new technology alongside more traditional but equally important disciplines to provide customers with a smooth, enjoyable and simple online shopping experience.An exciting opportunity has arisen for a Customer Advisor to join this expanding company. The position will be one which develops over time and they are looking for someone keen to prove themselves as a proactive member of the team, who in time sees themselves as progressing either within the customer service team or possibly elsewhere within the business.As a Customer Advisor your duties will be:• Inbound telesales for all company website. • Monitoring of the live chat option on the websites, giving customer support and handling sales enquiries. • Responding to initial customer enquiries via email. • Use of CRM system to track enquiries. • Some after-sales customer support when needed. • Providing customers with alternatives when an item is unavailable. • Ensuring there are a minimum of cancellations. • Development of product knowledge from existing company resources and external sources. • Development of company resources on product information.
Requirements: Entry level experience, Unspecified education
Fraudulent: No