Senior Client Success Manager
As a Senior Client Success Manager, you will be working with Fortune 500 companies and other forward-thinking organizations across various industries. In this role, you will:Serve as a trusted advisor for prospective and current clients and develop social business strategies that produce measurable ROI through social businessManage all aspects of a client’s PeopleLinx including: launch and onboarding of users, management of fully-customized instance of our software application, and management of all associated training and support initiativesDrive client retention, renewal, and upsell, with ability to craft strategic plans to grow enterprise accounts across teams, divisions and geographiesCollaborate with our Social Business Strategist team to develop successful training programs for clientsAnalyze key client success metrics to understand areas of success and areas for improvement to drive successful programsAddress customer requests with speed, care and professionalismUnderstand product roadmap and communicate new features effectively with clients; gather client product feedback and submit to product management to shape product roadmapMust be a social business expert, with deep LinkedIn and Twitter subject matter expertiseAct as a liaison between the client success department and other departments within the organization
Title: Senior Client Success Manager
Salary: None
Description: As a Senior Client Success Manager, you will be working with Fortune 500 companies and other forward-thinking organizations across various industries. In this role, you will:Serve as a trusted advisor for prospective and current clients and develop social business strategies that produce measurable ROI through social businessManage all aspects of a client’s PeopleLinx including: launch and onboarding of users, management of fully-customized instance of our software application, and management of all associated training and support initiativesDrive client retention, renewal, and upsell, with ability to craft strategic plans to grow enterprise accounts across teams, divisions and geographiesCollaborate with our Social Business Strategist team to develop successful training programs for clientsAnalyze key client success metrics to understand areas of success and areas for improvement to drive successful programsAddress customer requests with speed, care and professionalismUnderstand product roadmap and communicate new features effectively with clients; gather client product feedback and submit to product management to shape product roadmapMust be a social business expert, with deep LinkedIn and Twitter subject matter expertiseAct as a liaison between the client success department and other departments within the organization
Requirements: None experience, None education
Fraudulent: No