Manager of Implementation and Program Management
Our client, a Leading Telecommunications/Media Company serving 3.5 million customers nationwide is conducting a search for a Manager of Implementation and Program Management who will be responsible for leading and executing the development and implementation of systems with complex business and technical requirements.Main responsibilities will include leading research &amp; development for program implementation and associated activities to support Customer Service initiatives and/or any cross organizational initiatives. This position requires the seasoned ability to work with technical and non-technical staff understanding concepts based on complexity of assignment and execution on development. Must have the ability to assess, understand and communicate the impact to Customer Service Operations with a focus on Customer Experience, Productivity and Cost efficiency. A blend of strategic, analytical, technical and tactical management insight are essential to direct resources with varying readiness levels and skills sets including, testing and technical development. Effective influential communications skills are required to manage relationships within all levels in the organization.The Manager will provide leadership and ensure that projects and procedures are successfully implemented following a standard methodology while ensuring that initiatives are implemented through measurement-based strategy that focuses on process improvement and variation reduction.Requirements:Bachelor’s degree in Business Management, Computer Science, related discipline, or equivalent work experience required. Certified in Six Sigma and Lean Six Sigma– Black Belt or Master Black Belt a plus but not required.7+ years facilitation/leadership experience in which several of the following abilities have been demonstrated:building cross organizational relationships and responding to strategic business needsmanaging resources to meet goals across multiple projects/programsdeveloping efficient and effective solutions to diverse and complex business problemsExpertise in formal project management methodologies and their implementation.Experience with managing multiple projects following a quality control programMust have experience in developing efficient and effective solutions to diverse and complex business problems.Experience in full systems development, software development and project management life cycles with both custom development and package based application deploymentExcellent presentation and facilitation skills
Title: Manager of Implementation and Program Management
Salary: 115000-125000
Description: Our client, a Leading Telecommunications/Media Company serving 3.5 million customers nationwide is conducting a search for a Manager of Implementation and Program Management who will be responsible for leading and executing the development and implementation of systems with complex business and technical requirements.Main responsibilities will include leading research &amp; development for program implementation and associated activities to support Customer Service initiatives and/or any cross organizational initiatives. This position requires the seasoned ability to work with technical and non-technical staff understanding concepts based on complexity of assignment and execution on development. Must have the ability to assess, understand and communicate the impact to Customer Service Operations with a focus on Customer Experience, Productivity and Cost efficiency. A blend of strategic, analytical, technical and tactical management insight are essential to direct resources with varying readiness levels and skills sets including, testing and technical development. Effective influential communications skills are required to manage relationships within all levels in the organization.The Manager will provide leadership and ensure that projects and procedures are successfully implemented following a standard methodology while ensuring that initiatives are implemented through measurement-based strategy that focuses on process improvement and variation reduction.Requirements:Bachelor’s degree in Business Management, Computer Science, related discipline, or equivalent work experience required. Certified in Six Sigma and Lean Six Sigma– Black Belt or Master Black Belt a plus but not required.7+ years facilitation/leadership experience in which several of the following abilities have been demonstrated:building cross organizational relationships and responding to strategic business needsmanaging resources to meet goals across multiple projects/programsdeveloping efficient and effective solutions to diverse and complex business problemsExpertise in formal project management methodologies and their implementation.Experience with managing multiple projects following a quality control programMust have experience in developing efficient and effective solutions to diverse and complex business problems.Experience in full systems development, software development and project management life cycles with both custom development and package based application deploymentExcellent presentation and facilitation skills
Requirements: Mid-Senior level experience, Bachelor's Degree education
Fraudulent: No