Community Manager
The Cashie Commerce team is looking for a Community Manager that will focus on inbound and outbound live chat, emails, and phone calls to trial and paid software subscription customers to provide assistance and resolve issues for our platform. This person will develop and maintain good working relationships with customers and provide timely quality interaction. Responsibilities include but are not limited to:Provide real-time support via live chatProvide email support and phone support when requiredProvide support and interact with customers via social media channelsInteracting with management team to suggest areas for product improvmentWriting FAQs, documentation and knowledge base articles for common issues
Title: Community Manager
Salary: None
Description: The Cashie Commerce team is looking for a Community Manager that will focus on inbound and outbound live chat, emails, and phone calls to trial and paid software subscription customers to provide assistance and resolve issues for our platform. This person will develop and maintain good working relationships with customers and provide timely quality interaction. Responsibilities include but are not limited to:Provide real-time support via live chatProvide email support and phone support when requiredProvide support and interact with customers via social media channelsInteracting with management team to suggest areas for product improvmentWriting FAQs, documentation and knowledge base articles for common issues
Requirements: Entry level experience, None education
Fraudulent: No