Head of Operations
This role leads all post-sales Publisher on-boarding, activation, technical support and ongoing account management. Reporting to the Chief Commercial Officer, this is a critical role within the business to fulfil our promise of strategic partnership and world-class customer service for our Publisher partners.The Head of Operations will manage the team of publisher account managers, on-boarding specialists and technical support leads to ensure Axonix’s delivers a best-in-class experience to our clients. You will establish the processes, collateral and tools required to optimize all customer service operations and drive a rigorous client-focused approach across the organisation. The Head of Operations will also maintain active client responsibilities themselves and own our top tier publisher accounts for the purpose of supporting customer needs and driving growth.  You will be an exceptional sales leader, with a history of driving revenue growth through exceptional account management and strategic partnership with clients. You will be detail-orientated and proactive in identifying service improvement opportunities for the business, ensuring these are followed through with flawless execution.
Title: Head of Operations
Salary: None
Description: This role leads all post-sales Publisher on-boarding, activation, technical support and ongoing account management. Reporting to the Chief Commercial Officer, this is a critical role within the business to fulfil our promise of strategic partnership and world-class customer service for our Publisher partners.The Head of Operations will manage the team of publisher account managers, on-boarding specialists and technical support leads to ensure Axonix’s delivers a best-in-class experience to our clients. You will establish the processes, collateral and tools required to optimize all customer service operations and drive a rigorous client-focused approach across the organisation. The Head of Operations will also maintain active client responsibilities themselves and own our top tier publisher accounts for the purpose of supporting customer needs and driving growth.  You will be an exceptional sales leader, with a history of driving revenue growth through exceptional account management and strategic partnership with clients. You will be detail-orientated and proactive in identifying service improvement opportunities for the business, ensuring these are followed through with flawless execution.
Requirements: Mid-Senior level experience, Bachelor's Degree education
Fraudulent: No