Client Success Advisor
Have the urge to do something great? Want to change the world? Then you are reading the right ad. We are Higher Learning Technologies, and it is our mission to innovate the modern way of learning. Working at a startup will require you to bring your ideas and insights to the table. If this sounds like you, please keep reading.Responsibilities:* Professionally interact with clients and students who reach out for support.* Troubleshoot client issues in a quick, and timely manner.* Show compassion and empathy for clients with whom you are in contact. Go well beyond the normal expectations of service.* Continuously evaluate and identify opportunities to drive process improvements that positively impact the clients’ experience.* Thoroughly and efficiently gather client information, assess and fulfill client needs, educate the client to better understand the benefits of our products, and document interactions through our client relation management tool.* Advise and mentor clients to achieve personal goals and success. Make them feel like they can reach out to you for any help or advice.As a client success representative, your job goes far beyond the industry standard of customer support. You will be in the position similar to that of a college advisor or life mentor to college students, that are about to take the most important test of their lives. These students will need technical, content, policy, and personal support as they prepare for their boards. Your role will require you to think outside the box in order to create a “jaw dropping” experience.
Title: Client Success Advisor
Salary: None
Description: Have the urge to do something great? Want to change the world? Then you are reading the right ad. We are Higher Learning Technologies, and it is our mission to innovate the modern way of learning. Working at a startup will require you to bring your ideas and insights to the table. If this sounds like you, please keep reading.Responsibilities:* Professionally interact with clients and students who reach out for support.* Troubleshoot client issues in a quick, and timely manner.* Show compassion and empathy for clients with whom you are in contact. Go well beyond the normal expectations of service.* Continuously evaluate and identify opportunities to drive process improvements that positively impact the clients’ experience.* Thoroughly and efficiently gather client information, assess and fulfill client needs, educate the client to better understand the benefits of our products, and document interactions through our client relation management tool.* Advise and mentor clients to achieve personal goals and success. Make them feel like they can reach out to you for any help or advice.As a client success representative, your job goes far beyond the industry standard of customer support. You will be in the position similar to that of a college advisor or life mentor to college students, that are about to take the most important test of their lives. These students will need technical, content, policy, and personal support as they prepare for their boards. Your role will require you to think outside the box in order to create a “jaw dropping” experience.
Requirements: None experience, None education
Fraudulent: No