Customer Service Team Lead
We are currently seeking a Customer Service Team Lead. The right candidate will be an integral part of our talented team, supporting our continued growth. This position will be located in our Windsor, CT location.Responsibilities include, but are not limited to:We are looking for a Team Leader willing to do “whatever it takes” to get the job doneConstantly monitor the workflow and utilize manpower in the most effective manner to ensure all service level commitments and maximize cost effectivenessResponsible for coordinating resources (equipment and labor) to provide effective operationAbility to motivate and develop team membersUnderstanding of Document Indexing, Document Scanning and mailroom proceduresReview and process confidential and extremely time-sensitive applicationsOversee high volume sorting, analyzing, indexing, of insurance, legal and financial documentsMaintain high degree of quality control and validation of the completed workEnsure operating and quality standards are met based on service objectivesPerform duties and special requests as assigned by ManagementAbility to complete and write concise reports, procedures and documentationTarget DrivenExcellent written and verbal communication skillsIndustry related compliance knowledge preferredAbility to work independentlyStrong interpersonal, verbal and written communication skills
Title: Customer Service Team Lead
Salary: None
Description: We are currently seeking a Customer Service Team Lead. The right candidate will be an integral part of our talented team, supporting our continued growth. This position will be located in our Windsor, CT location.Responsibilities include, but are not limited to:We are looking for a Team Leader willing to do “whatever it takes” to get the job doneConstantly monitor the workflow and utilize manpower in the most effective manner to ensure all service level commitments and maximize cost effectivenessResponsible for coordinating resources (equipment and labor) to provide effective operationAbility to motivate and develop team membersUnderstanding of Document Indexing, Document Scanning and mailroom proceduresReview and process confidential and extremely time-sensitive applicationsOversee high volume sorting, analyzing, indexing, of insurance, legal and financial documentsMaintain high degree of quality control and validation of the completed workEnsure operating and quality standards are met based on service objectivesPerform duties and special requests as assigned by ManagementAbility to complete and write concise reports, procedures and documentationTarget DrivenExcellent written and verbal communication skillsIndustry related compliance knowledge preferredAbility to work independentlyStrong interpersonal, verbal and written communication skills
Requirements: Entry level experience, High School or equivalent education
Fraudulent: No