Customer Service Consultant
About The Selectus GroupThe Selectus Group is a customer focused organisation committed to providing high quality services to employees throughout Australia. With a strong history in the Australian financial services industry, we manage salary packaging across a range of industry sectors, including government, health care, education, charities and private enterprise.As a recognised, trusted and respected brand, The Selectus Group makes a positive difference to employees who salary package or lease a car. Our people are fundamental to our success and we encourage a supportive environment based around personal and professional learning and development.About The OpportunityThe Selectus Group is searching for energetic and highly capable Customer Service Consultants with strong experience to work in our friendly Melbourne CBD Customer Services team. The individual in this role will focus on taking inbound calls, answering queries and providing support to employees (customers) and employers (clients) in relation to salary packaging and vehicle product enquiries (such as Novated Leases). Working within the front line of Customer Service and interaction, daily duties will include:Responding to a variety of customer enquiries through inbound telephone calls and resolving, or transferring the customer to the relevant internal stakeholder.Maintaining a very high standard of quality in calls at all times.Continually identifying improvements to enhance the Customer Service experience.Some administrative tasks relating to salary packaging and vehicles for employers and employees.Commencing as soon as possible, this is a casual position working 38 hours per week during business hours on weekdays. There is the very high likelihood of ongoing permanent employment if successful during the probationary period! Comprehensive training will be provided to fully understand our products, the more complex financial processes and how to explain these to our customers.
Title: Customer Service Consultant
Salary: 50000-50000
Description: About The Selectus GroupThe Selectus Group is a customer focused organisation committed to providing high quality services to employees throughout Australia. With a strong history in the Australian financial services industry, we manage salary packaging across a range of industry sectors, including government, health care, education, charities and private enterprise.As a recognised, trusted and respected brand, The Selectus Group makes a positive difference to employees who salary package or lease a car. Our people are fundamental to our success and we encourage a supportive environment based around personal and professional learning and development.About The OpportunityThe Selectus Group is searching for energetic and highly capable Customer Service Consultants with strong experience to work in our friendly Melbourne CBD Customer Services team. The individual in this role will focus on taking inbound calls, answering queries and providing support to employees (customers) and employers (clients) in relation to salary packaging and vehicle product enquiries (such as Novated Leases). Working within the front line of Customer Service and interaction, daily duties will include:Responding to a variety of customer enquiries through inbound telephone calls and resolving, or transferring the customer to the relevant internal stakeholder.Maintaining a very high standard of quality in calls at all times.Continually identifying improvements to enhance the Customer Service experience.Some administrative tasks relating to salary packaging and vehicles for employers and employees.Commencing as soon as possible, this is a casual position working 38 hours per week during business hours on weekdays. There is the very high likelihood of ongoing permanent employment if successful during the probationary period! Comprehensive training will be provided to fully understand our products, the more complex financial processes and how to explain these to our customers.
Requirements: None experience, None education
Fraudulent: No