Reservations Team Leader
As our team is growing we are looking for a dynamic, hands on, charming Reservations Team Leader to add to our growing and motivated team. As a successful Reservations Team Leader based in our London Head Office you will be responsible for managing a team of sales executives in a telephone sales environment. With your background experience and forward thinking attitude you will be setting sales targets and KPI's, managing staffing rota and performance reviews regularly. You thrive to deliver excellent customer satisfaction and you will regularly measure key indicators of our guests satisfaction. You will also take hands on approach and be proactive in assisting customer enquiries and turning these into bookings. You will have had previous experience either as an Assistant Manager / Team Leader/ Branch Manager in the travel industry recently. An idea of day to day functions you will become expert of. Analyse the business and adjust sales functions to improve returns, bring extra value and deliver excellent customer experience. Motivate, inspire and train sales staff to handle inquiries and deliver results. Implement effective structures, utilise metrics and anlytics to maintain visibility over performance. Your natural style is to insipre confidence and trust in AvenueStory offering across multiple channelsIdentify, test and measure creative ways to increase customer aquisition across the boardForecast seasonality, business changes, outside influences and areas of improvementAnalyse marketing functions to ensure AvenueStory is correctly and adequately represented across all channels. Monitor reports on exposure of AvenueStory offering across multiple digital and traditional channels. Working closely with Marketing Executives on effectively communicating promotions and offers of our product
Title: Reservations Team Leader
Salary: 24000-29000
Description: As our team is growing we are looking for a dynamic, hands on, charming Reservations Team Leader to add to our growing and motivated team. As a successful Reservations Team Leader based in our London Head Office you will be responsible for managing a team of sales executives in a telephone sales environment. With your background experience and forward thinking attitude you will be setting sales targets and KPI's, managing staffing rota and performance reviews regularly. You thrive to deliver excellent customer satisfaction and you will regularly measure key indicators of our guests satisfaction. You will also take hands on approach and be proactive in assisting customer enquiries and turning these into bookings. You will have had previous experience either as an Assistant Manager / Team Leader/ Branch Manager in the travel industry recently. An idea of day to day functions you will become expert of. Analyse the business and adjust sales functions to improve returns, bring extra value and deliver excellent customer experience. Motivate, inspire and train sales staff to handle inquiries and deliver results. Implement effective structures, utilise metrics and anlytics to maintain visibility over performance. Your natural style is to insipre confidence and trust in AvenueStory offering across multiple channelsIdentify, test and measure creative ways to increase customer aquisition across the boardForecast seasonality, business changes, outside influences and areas of improvementAnalyse marketing functions to ensure AvenueStory is correctly and adequately represented across all channels. Monitor reports on exposure of AvenueStory offering across multiple digital and traditional channels. Working closely with Marketing Executives on effectively communicating promotions and offers of our product
Requirements: Mid-Senior level experience, Bachelor's Degree education
Fraudulent: No