Customer Service Team Lead 
We are currently seeking a Customer Service Team Lead. The right candidate will be an integral part of our talented team, supporting our continued growth. This position will be located in our Indianapolis, IN location. RESPONSIBILITIES:Balance workload; provide guidance and direction to team; serve as focal point for communication with customer and company personnelDeploy staff as required while prioritizing workload assignmentsAct as a workflow coordinator to manage projects as needed outside normal dutiesEnsure operating and quality standards are met based on service objectivesMaintain accuracy of required reports for volume tracking, maintain daily logs of measurements and other accountable itemsMaintain proper records management procedures (if applicable)Ensure the highest levels of customer careEnsure adherence to business guidelines, safety &amp; security proceduresResponsible for all aspects of equipment; make appropriate equipment recommendationsProvide constructive feedback and recognition to team • Provide manager with information and recommendations on HR and/or client related mattersIdentify and create the potential for add-on business by developing a understanding of the clients' business strategy andSupport financial results by minimizing site waste and reworkResponsible for area if no manager is present on siteRun network high production print equipmentRun network high production inserter equipmentRun network high production pressure seal equipmentPerform scanning and imaging tasksPerform quality inspections, tabulate data, identify root cause of performance issuesQuality check printed and reprographics material and finished goods  Lift large boxes of paper for storage or production useMaintain paper and envelope inventory (counts and stock)Handle time-sensitive materialHandle confidential material  Perform duties and special requests as assigned by management
Title: Customer Service Team Lead 
Salary: None
Description: We are currently seeking a Customer Service Team Lead. The right candidate will be an integral part of our talented team, supporting our continued growth. This position will be located in our Indianapolis, IN location. RESPONSIBILITIES:Balance workload; provide guidance and direction to team; serve as focal point for communication with customer and company personnelDeploy staff as required while prioritizing workload assignmentsAct as a workflow coordinator to manage projects as needed outside normal dutiesEnsure operating and quality standards are met based on service objectivesMaintain accuracy of required reports for volume tracking, maintain daily logs of measurements and other accountable itemsMaintain proper records management procedures (if applicable)Ensure the highest levels of customer careEnsure adherence to business guidelines, safety &amp; security proceduresResponsible for all aspects of equipment; make appropriate equipment recommendationsProvide constructive feedback and recognition to team • Provide manager with information and recommendations on HR and/or client related mattersIdentify and create the potential for add-on business by developing a understanding of the clients' business strategy andSupport financial results by minimizing site waste and reworkResponsible for area if no manager is present on siteRun network high production print equipmentRun network high production inserter equipmentRun network high production pressure seal equipmentPerform scanning and imaging tasksPerform quality inspections, tabulate data, identify root cause of performance issuesQuality check printed and reprographics material and finished goods  Lift large boxes of paper for storage or production useMaintain paper and envelope inventory (counts and stock)Handle time-sensitive materialHandle confidential material  Perform duties and special requests as assigned by management
Requirements: Entry level experience, High School or equivalent education
Fraudulent: No