Customer Support Executive
Thread is a new online styling service that gives everyone the luxury of having a personal stylist. It’s completely free to use, and it’s all done online, so clients can get style advice anywhere, anytime. Vogue called us the 18th best fashion site online, and our advisors include Elizabeth Saltzman, stylist for Gwyneth Paltrow, Cameron Diaz and George Clooney. We’re a startup based in Shoreditch, London, and we’re growing very quickly.We’re a London-based fashion / tech startup, creating a new way for people to shop for clothes. We use a combination of intelligent algorithms and human stylists to offer customers personalised clothing recommendations, so they no longer have to spend hours shopping or trawling through thousands of options online. (Our experienced team are live and shipping clothing across the UK, and we’re expanding fast. We’re backed by some of the world’s best investors, including the founders of LoveFilm, the former owner of Warner Music, a founding investor in Spotify, Y Combinator, and many others.We're aiming to create an enduring, long-term company filled with the most talented people on the planet. We have a lot of work to do, and are looking for people who want to roll their sleeves up and help us build a global brand.About the Role:We're hiring for a full-time role in our Customer Support team. As part of support, you'll work with our users to answer their questions and solve problems, then work with the rest of the team to help ensure those problems don't arise again. We want to make sure our clients have an amazing experience, and we go the extra mile to make that happen.We will provide full prep and training for the role so you can get started effectively. You might have existing customer support experience, but it’s by no means a barrier if you do not. We’re looking for the right person, and offer full training here to get up to speed.It may also require a few (but only 2 – 3) hours at weekends, to respond to the most urgent out-of-hours customer inquiries (and these can be done at a time and location that suits you).
Title: Customer Support Executive
Salary: None
Description: Thread is a new online styling service that gives everyone the luxury of having a personal stylist. It’s completely free to use, and it’s all done online, so clients can get style advice anywhere, anytime. Vogue called us the 18th best fashion site online, and our advisors include Elizabeth Saltzman, stylist for Gwyneth Paltrow, Cameron Diaz and George Clooney. We’re a startup based in Shoreditch, London, and we’re growing very quickly.We’re a London-based fashion / tech startup, creating a new way for people to shop for clothes. We use a combination of intelligent algorithms and human stylists to offer customers personalised clothing recommendations, so they no longer have to spend hours shopping or trawling through thousands of options online. (Our experienced team are live and shipping clothing across the UK, and we’re expanding fast. We’re backed by some of the world’s best investors, including the founders of LoveFilm, the former owner of Warner Music, a founding investor in Spotify, Y Combinator, and many others.We're aiming to create an enduring, long-term company filled with the most talented people on the planet. We have a lot of work to do, and are looking for people who want to roll their sleeves up and help us build a global brand.About the Role:We're hiring for a full-time role in our Customer Support team. As part of support, you'll work with our users to answer their questions and solve problems, then work with the rest of the team to help ensure those problems don't arise again. We want to make sure our clients have an amazing experience, and we go the extra mile to make that happen.We will provide full prep and training for the role so you can get started effectively. You might have existing customer support experience, but it’s by no means a barrier if you do not. We’re looking for the right person, and offer full training here to get up to speed.It may also require a few (but only 2 – 3) hours at weekends, to respond to the most urgent out-of-hours customer inquiries (and these can be done at a time and location that suits you).
Requirements: Not Applicable experience, Bachelor's Degree education
Fraudulent: No