Customer Success Specialist
Do you have strong analytical and problem solving skills? Do you have a strong grasp of technology? Do you enjoy talking to and helping people? Are you ready to quit that boring corporate job and work in a fast-paced, start-up environment?You seriously need to work for SnapStream!We are looking for an experienced Customer Success Specialist to provide excellent customer service and maintain supportive relationships with our clients. The goal is to continually help our customers use and understand our product features through direct one-on-one interactions.Responsibilities:• Improve customer experience, create and maintain on-going relationships with each user• Take ownership of customers issues and follow problems through to resolution• Set a clear mission and deploy strategies focused towards that mission• Develop feature-targeted training procedures and documents• Keep accurate records and document customer service actions and discussions at the level of individual features• Travel to customer sites in order to collect feedback• Train users on product features on an on-going basisExpected travel &gt;20%
Title: Customer Success Specialist
Salary: None
Description: Do you have strong analytical and problem solving skills? Do you have a strong grasp of technology? Do you enjoy talking to and helping people? Are you ready to quit that boring corporate job and work in a fast-paced, start-up environment?You seriously need to work for SnapStream!We are looking for an experienced Customer Success Specialist to provide excellent customer service and maintain supportive relationships with our clients. The goal is to continually help our customers use and understand our product features through direct one-on-one interactions.Responsibilities:• Improve customer experience, create and maintain on-going relationships with each user• Take ownership of customers issues and follow problems through to resolution• Set a clear mission and deploy strategies focused towards that mission• Develop feature-targeted training procedures and documents• Keep accurate records and document customer service actions and discussions at the level of individual features• Travel to customer sites in order to collect feedback• Train users on product features on an on-going basisExpected travel &gt;20%
Requirements: Associate experience, Unspecified education
Fraudulent: No