Customer Service Records Associate
The Customer Service Associate will be based in The Woodlands, TX. The right candidate will be an integral part of our talented team, supporting our continued growth.Responsibilities:Pulling, verifying &amp; staging boxes for destruction.Required to pull up to 80 boxes an hour with a minimum of 50 per hour.Retrieve boxes as outlined in contract performance standards.Deliver boxes to designated locations at customer request.Re-file boxes per customer specifications.Respond to customer request for record services within allotted time (pickup or delivery of records boxes/files, etc.).Contact equipment providers for service as necessary.Maintain and track box inventory and notify management when stock is low.Maintain all logs and reporting documentation; attention to detail.Handle time-sensitive material like confidential, urgent packages.Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.Accountable for performing all functional tasks associated with the operation of the Records Center such as file creation, sorting, filing, file retrieval requests, re-shelving files and preparation of materials for off-site storageDeliver files to designated locations at customer requestEnsure accurate entries into Production Activity Reports and various logs required for the operation of the Records CenterSort and classify material for filingFile Material according to the established criteria of the clientComplete file and information requests in a timely mannerMaintain all transaction records (manual or computerized) as requiredMaintain personal activity reports as requiredConsistently adhere to business procedure guidelines.Take direction from supervisor or site manager.Perform other tasks as assigned and participate in cross-training.Adhere to all safety procedures.
Title: Customer Service Records Associate
Salary: None
Description: The Customer Service Associate will be based in The Woodlands, TX. The right candidate will be an integral part of our talented team, supporting our continued growth.Responsibilities:Pulling, verifying &amp; staging boxes for destruction.Required to pull up to 80 boxes an hour with a minimum of 50 per hour.Retrieve boxes as outlined in contract performance standards.Deliver boxes to designated locations at customer request.Re-file boxes per customer specifications.Respond to customer request for record services within allotted time (pickup or delivery of records boxes/files, etc.).Contact equipment providers for service as necessary.Maintain and track box inventory and notify management when stock is low.Maintain all logs and reporting documentation; attention to detail.Handle time-sensitive material like confidential, urgent packages.Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.Accountable for performing all functional tasks associated with the operation of the Records Center such as file creation, sorting, filing, file retrieval requests, re-shelving files and preparation of materials for off-site storageDeliver files to designated locations at customer requestEnsure accurate entries into Production Activity Reports and various logs required for the operation of the Records CenterSort and classify material for filingFile Material according to the established criteria of the clientComplete file and information requests in a timely mannerMaintain all transaction records (manual or computerized) as requiredMaintain personal activity reports as requiredConsistently adhere to business procedure guidelines.Take direction from supervisor or site manager.Perform other tasks as assigned and participate in cross-training.Adhere to all safety procedures.
Requirements: Entry level experience, High School or equivalent education
Fraudulent: No