Customer Care Specialist
Our dynamic technical support organization is seeking Customer Care Specialists with high energy, motivation and great customer service skills to join our team! We work hard here, and we have fun doing it. Our employees enjoy a casual environment with great camaraderie. When they are not working, many employees can be found in the break room playing Ping Pong or Shuffleboard! We also have impromptu Nerf battles in the office, and employees can relax in our Zen room to recover!We have several full time and part time positions available, with part time schedules working up to 25 hours per week.  Based on our incoming interaction volume, we are focusing on shifts between 2pm to 8pm Thursday, Friday, Saturday, Sunday and Monday evenings.  We are excited about the potential of these shifts to accommodate school schedules, and encourage interested students to apply.A Customer Care Specialist at J-Curve is responsible for answering incoming calls and emails from customers with inquiries about an internet-based movie streaming service.  This position also assists in account set-up, handles complaints, and troubleshoots audio, visual, and network related issues.Job Responsibilities:Interact with customers in a professional manner via phone and email regarding billing and technical support issuesGather detailed information and follow any troubleshooting or escalation procedures as required per issueProvide clear and concise product and service information to customersFollow up on any/all pending work items on a daily basisComplete tickets and research issues as required
Title: Customer Care Specialist
Salary: None
Description: Our dynamic technical support organization is seeking Customer Care Specialists with high energy, motivation and great customer service skills to join our team! We work hard here, and we have fun doing it. Our employees enjoy a casual environment with great camaraderie. When they are not working, many employees can be found in the break room playing Ping Pong or Shuffleboard! We also have impromptu Nerf battles in the office, and employees can relax in our Zen room to recover!We have several full time and part time positions available, with part time schedules working up to 25 hours per week.  Based on our incoming interaction volume, we are focusing on shifts between 2pm to 8pm Thursday, Friday, Saturday, Sunday and Monday evenings.  We are excited about the potential of these shifts to accommodate school schedules, and encourage interested students to apply.A Customer Care Specialist at J-Curve is responsible for answering incoming calls and emails from customers with inquiries about an internet-based movie streaming service.  This position also assists in account set-up, handles complaints, and troubleshoots audio, visual, and network related issues.Job Responsibilities:Interact with customers in a professional manner via phone and email regarding billing and technical support issuesGather detailed information and follow any troubleshooting or escalation procedures as required per issueProvide clear and concise product and service information to customersFollow up on any/all pending work items on a daily basisComplete tickets and research issues as required
Requirements: Entry level experience, High School or equivalent education
Fraudulent: No