Overnight Technical Support Specialist
The VoIP Technical Support Specialist position is comprised of the following core job responsibilities: troubleshooting within a VoIP environment (inclusive of unified communications technologies), hosted PBX feature configuration, addition of services within the hosted environment upon customer request, documentation of configuration or design elements, and completion of diagnostics and testing as required. The VoIP Technical Support Specialist is responsible for communication to end users and J-Curve clients. This position requires knowledge of hosted PBX features and configuration, telephony and internet technologies, in addition to excellent written and verbal communication skills.This is an overnight position, with a schedule of four ten hour shifts (7pm to 6am).  The overnight schedule does offer an additional $1/hour differential. Essential Job FunctionsProvide client support and technical issue resolution via phone, E-Mail, phone or chatTroubleshoot connectivity, quality of service, break/fix, voice quality, and configuration (feature, services and network) issues within the hosted VoIP environmentAssist customers with move, add, change requests in Hosted VoIP PBX platformsInteract with carriers and ISPs as required to troubleshoot issues involving circuits or DIDs
Title: Overnight Technical Support Specialist
Salary: 24960-27040
Description: The VoIP Technical Support Specialist position is comprised of the following core job responsibilities: troubleshooting within a VoIP environment (inclusive of unified communications technologies), hosted PBX feature configuration, addition of services within the hosted environment upon customer request, documentation of configuration or design elements, and completion of diagnostics and testing as required. The VoIP Technical Support Specialist is responsible for communication to end users and J-Curve clients. This position requires knowledge of hosted PBX features and configuration, telephony and internet technologies, in addition to excellent written and verbal communication skills.This is an overnight position, with a schedule of four ten hour shifts (7pm to 6am).  The overnight schedule does offer an additional $1/hour differential. Essential Job FunctionsProvide client support and technical issue resolution via phone, E-Mail, phone or chatTroubleshoot connectivity, quality of service, break/fix, voice quality, and configuration (feature, services and network) issues within the hosted VoIP environmentAssist customers with move, add, change requests in Hosted VoIP PBX platformsInteract with carriers and ISPs as required to troubleshoot issues involving circuits or DIDs
Requirements: Entry level experience, Associate Degree education
Fraudulent: No