Product Specialist
The Product Specialist provides prompt, proactive support to Unboxed clients by responding to user requests and troubleshooting technical issues. This role requires strong verbal and written communication skills to listen and respond with empathy, ask questions, and provide clear and concise solutions. The Product Specialist must demonstrate keen attention to detail to effectively research and troubleshoot technical requests. Specific responsibilities include:Promptly reviewing and responding to all user requests for assistance with Unboxed productsAsking questions and testing software to recreate issues identified by usersTesting software on multiple browsers and devices to recreate user errorsProviding initial troubleshooting for any identified errors or bugsProactively documenting steps to recreate software defects; partnering with the Quality Assurance Team to log and communicate bugsProviding detailed reports to Product Managers around common issues concerning their productsUploading files and basic information into Unboxed software as necessaryCreating and distributing scheduled and ad hoc reports
Title: Product Specialist
Salary: None
Description: The Product Specialist provides prompt, proactive support to Unboxed clients by responding to user requests and troubleshooting technical issues. This role requires strong verbal and written communication skills to listen and respond with empathy, ask questions, and provide clear and concise solutions. The Product Specialist must demonstrate keen attention to detail to effectively research and troubleshoot technical requests. Specific responsibilities include:Promptly reviewing and responding to all user requests for assistance with Unboxed productsAsking questions and testing software to recreate issues identified by usersTesting software on multiple browsers and devices to recreate user errorsProviding initial troubleshooting for any identified errors or bugsProactively documenting steps to recreate software defects; partnering with the Quality Assurance Team to log and communicate bugsProviding detailed reports to Product Managers around common issues concerning their productsUploading files and basic information into Unboxed software as necessaryCreating and distributing scheduled and ad hoc reports
Requirements: Entry level experience, Bachelor's Degree education
Fraudulent: No