Customer Service Manager
Driven? Empathetic? Strong Leader? If you say yes to these three points, you could be #URL_908cf5c389afa79f92921364ed72c8bf8c502a7836d201150ca6695ce5aee469#’s customer service manager to run our awesome customer service department.What you will do:Leading a team of Customer Experience Representatives (CERs) in the delivery of world-class customer serviceAttracting, hiring, retaining and developing talented and passionate CERsMaintaining performance management records and ensuring fairness and consistency of approach and administrationSoliciting ideas and opportunities from the customer experience team to improve sales and store operationsLaunching and evaluating new programs and initiatives that impact business performanceAccepting a high degree of responsibility and accountability for others as well as yourselfDeveloping and improving customer support processMaintaining Client Retention program and providing feedback to Operations TeamTaking ownership of issues until they are resolved
Title: Customer Service Manager
Salary: None
Description: Driven? Empathetic? Strong Leader? If you say yes to these three points, you could be #URL_908cf5c389afa79f92921364ed72c8bf8c502a7836d201150ca6695ce5aee469#’s customer service manager to run our awesome customer service department.What you will do:Leading a team of Customer Experience Representatives (CERs) in the delivery of world-class customer serviceAttracting, hiring, retaining and developing talented and passionate CERsMaintaining performance management records and ensuring fairness and consistency of approach and administrationSoliciting ideas and opportunities from the customer experience team to improve sales and store operationsLaunching and evaluating new programs and initiatives that impact business performanceAccepting a high degree of responsibility and accountability for others as well as yourselfDeveloping and improving customer support processMaintaining Client Retention program and providing feedback to Operations TeamTaking ownership of issues until they are resolved
Requirements: None experience, None education
Fraudulent: No