This article outlines the National Patient Safety Agency's 'Being Open' policy and argues that it has the potential to create a much more patient-centred NHS. However, it is very easy to say the word 'sorry', but much harder to say the word effectively and in a meaningful way. The NHS should not underestimate the task that lies ahead in implementing the 'Being Open' policy; ingrained defensive cultures do not change overnight.
Codes of Ethics Communication