a rating and accreditation from the better business bureau bbb pay interest only on the unpaid balance consumers credit union helps its members finance or refinance auto loans for up to 84 months with no maximum or minimum loan amounts prepayment penalties or application fees in this review we’ll look at consumers credit union auto loans to help you decide if ccu’s auto financing and refinancing are right for you we’ll cover the credit union’s reputation loan details rates customer experience and more we’ll also compare it to other lenders with competitive rates and features to help you find the best auto loan rates and the best auto refinance rates if you’re approved for a consumers credit union auto loan and have excellent credit you could get an apr as low as 524 the credit union’s minimum aprs vary based on the age of the vehicle you want to buy or refinance its flexible terms mean there’s no minimum or maximum loan size and you have up to 84 months to pay your loan off ccu offers prequalification which doesn’t affect your credit it also offers a preapproval option if you use the carbuying service through truecar you only pay interest on the unpaid balance of your auto loan and you could get an interest rate reduction of up to 025 for opting into auto pay additionally there’s no prepayment penalty if you pay your car loan off early and no loan application fee you must join ccu to get an auto loan membership requires a onetime fee of 5 minimum loan payments vary depending on your loan offer a car loan calculator can help you find out what your monthly payments might be who is eligible for consumers credit union auto loans to qualify for consumers credit union auto loans borrowers must be at least 18 years old and have a minimum credit score of 640 ccu is available nationwide to become a member of consumers credit union which is required for getting an auto loan you need to pay a onetime 5 membership fee to the consumers cooperative association consumers credit union auto loans are easy to apply for thanks to a fivestep process   none submit an application online or by calling 8772752228   none a ccu representative will contact you to go over loan options   none start shopping for a vehicle on your own or through ccu’s carbuying service   none after you get your car send ccu the purchase agreement via email or fax you’ll then sign your loan documents online or by visiting a branch in illinois   none you can pick the check up at a branch or have ccu send it to the dealership though consumers credit union’s website doesn’t specify application requirements the following examples are common and will give you an idea of what to have ready while consumers credit union has an a rating and accreditation from the bbb it has low customer review scores on the company’s site earning an average of 17 out of 50 stars more than 60 bbb customer complaints have been closed in the last three years customers on trustpilot rate consumers credit union an average of 23 out of 50 stars but this is based on only a handful of reviews our review team gives ccu a rating of 64 out of 100 for its customer experience the positive reviews for consumers credit union are sparse some consumers mention a fast application process and attention to the customer’s financing needs as well as a userfriendly website and mobile app most of the negative reviews relate to customer service numerous users mention mistakes by customer service representatives and being placed on hold for a long time some reviewers warn others about poor management of thirdparty contacts and lowered credit scores due to false reports about missed payments our review team reached out to consumers credit union for a comment on its negative customer reviews and low customer experience ratings but did not receive a response because consumers rely on us to provide objective and accurate information we created a comprehensive rating system to formulate our rankings of the best auto loan companies we collected data on dozens of loan providers to grade the companies on a wide range of ranking factors the end result was an overall rating for each provider with the companies that scored the most points topping the list here are the factors our ratings take into account   reputation  our research team considered ratings from industry experts and each lender’s years in business when giving this score   rates  auto loan providers with low aprs and high loan amounts scored highest in this category   availability  companies that cover a variety of circumstances are more likely to meet consumer needs   customer experience  this score is based on customer satisfaction ratings and transparency we also considered the responsiveness friendliness and helpfulness of each warranty company’s customer service team based on our shopper analysis