the legal arsenal governing the communication of information is being expanded with respect both to the consultation dimension and to the obligation of ministries and public enterprises to publish their reports online making those indicators available to stakeholders is an essential condition for improving local service the programme contracts already in place between the government and the operators provide a solid basis for collecting information and monitoring performance in terms of service quality the indicators developed by sonede based on work of the international water association iwa and collected for each of the districts grouped into four regional directorates cover essentially the technical aspects of water supply and not the quality of service