finally a local counterpart made of a neighbourhood development council manages the programme the phases vary in length according to the complexity and needs of the neighbourhoods during phase one trust is established between the neighbours and the team in charge of the project and their collaborative work begins the first activity is a technical study with a diagnosis of the urban and social environment and the safety conditions in the neighbourhood the study identifies the most important shortages and the key actors and proposes an integrated plan of action simultaneously the team helps the community diagnose its problems promoting the involvement of all the social groups living in the neighbourhood and soliciting their demands and expectations