the fourth phase the current one commenced in the huduma kenya programme the public sector innovation of focus in this study is a critical part of this effort this programme aims at transforming public service delivery by providing citizens with access to various public services and information from onestopshop citizen service centres cscs called huduma centres and through integrated technology platforms the decision by the current government to invest limited public resources in the programme was informed by the belief that improved service delivery would lead to realisation of the vision