linked with the complexity and diversity of tourism jobs consistent and ongoing formal evaluation of policy measures implemented is needed to ensure programmes are appropriately targeted and are achieving the desired outcomes in order to develop human resources in the sector monitoring and measuring the return on investment in training can demonstrate the impact on business performance at enteiprise level and for the sector as a whole and can also help to strengthen the training culture and value attached to human capital by industry more work is needed on the return on investment in training to build the business case in order to encourage industry leadership and convince the sector of the benefits of adopting a strategic approach to workforce development the emphasis is on enhancing skills development and career progression opportunities for people employed in tourism smes