it extends itu regulation guidelines further by introducing more handson information regarding the qos and qoe big picture as well as outlining practical approaches in qos regulation for telecommunicationict services it puts forth the case that nras should have the appropriate skillset to carry out qos regulation and how continuous capacity building is key to adapting to market and regulatory changes the argument for cooperation between regulators is strong bringing substantive benefits through the sharing of good practice and mutual learning twenty years ago only one per cent of the global population had a mobile cellular subscription and per cent had a fixed telephone subscription