furthermore the turnover rate in both hotels is lower than the industry average the employee meanwhile gains higher levels of skills and develops pride in their work these examples show how training can play a significant role in generating value for the guest in an industry where a relatively lowskill lowwage workforce is employed globally around of the tourism workforce is located in smes ilo c almost half of people employed in hotels and restaurants in oecd countries for which data is available work in enterprises employing fewer than people compared with in the economy as a whole with almost three quarters working in enterprises employing fewer than people compared with in the overall economy