[header] How to deal with a cursing person [title] Stay calm. [step] Do not reply with anger just because the customer is being immature and working through their anger in an unhealthy way. For instance, if you're on the phone with a customer, do not hang up on them as soon as they start cursing.
If you react angrily, you might escalate the situation and both you and the customer could end up even more aggravated than you already are. [substeps] Pay attention to your volume and tone of voice.