Showing concern toward the person could be disarming and make them feel they actually have someone they can talk to, rather than simply be mean to. [substeps] For example, you may be around a person who asks hurtful, pointed questions at work.
[header] How to deal with nasty people [title] Try to empathize with someone who treats you poorly. [step] Though this may be difficult to do, showing empathy towards the person can help to turn a potential conflict into a more friendly discussion. Rather than react with anger or annoyance, you can try asking the person questions that are empathetic.