"I would listen attentively and try to understand the customers issue. I would empathize with the customer and try to calm them down if they seem to be very angry. I would then try to explain the situation and ask the customer what kind of solution they are looking for. Depending on what the customer is looking for, I would try to work with them to come up with a reasonable solution that both sides can agree upon."
Describe how you would handle a customer complaint?