Artificial Intelligence (AI) is redefining today’s society in a way we never expected. This technology allows to unlock our smartphone simply with our face, allows to ask questions and receive voice answers from virtual assistants and manages to sort email or
Artificial Intelligence (AI) is redefining today’s society in a way we never expected. This technology allows to unlock our smartphone simply with our face, allows to ask questions and receive voice answers from virtual assistants and manages to sort email or service tickets, directing them in the right way and in total autonomy.
This technology has become so common in our daily lives that we often forget that, just a decade ago, there were very few similar examples.
However, Artificial Intelligence is not only the ability to facilitate people’s lives. In fact, AI algorithms have also been developed to have a positive impact on almost all areas of work: simplification of business processes, improvement of customer experience, automation and optimization of manual and repetitive tasks (and boring), performing tasks that were not possible until a few years ago.
As this technology continues to advance and progress, it will always have a greater impact in all areas and in our lives.
What impact will AI have on our lives?
Like all major technological changes, Artificial Intelligence will lead to shocks and repercussions, with some scenarios that are bound to change or even be reversed.
AI will destroy jobs, but create new ones
There is who believes that the introduction of AI will be a catastrophe for workers. But we must always remember that, for example, the vast majority of the work that we have today in United States did not exist in 1940.
The risk that exists, however (and it cannot be denied), is that there will be professions penalized by this technological revolution. But it is a situation that has already happened in the past: as happened for Internet, for which at first many were skeptical and that today is a technology that has created millions of jobs (and today represents 10% of the GDP of the United States).
Education and reskilling will be crucial
AI leads to an improvement and specialization of the knowledge and skills of individual workers. This is a social and general interest issue, as individuals often do not have the opportunity to receive appropriate training.
It is essential to provide a better and continuous training of staff, including through private investment. An action that should be considered by companies as an investment for the future, not on the contrary an expenditure.
Indeed, training benefits not only employees and their employers, but also the world economy and society.
The effects of a new technology
A new technology, as Artificial Intelligence is now, must not be demonized. We should consider the risks of it, but there must be adequate responses from the political institutions.
Technology must be contextualized, and exploited for great possibilities and scenarios that it can offer to all of us.
New professions and new skills
Considering the massive technological development given by Artificial Intelligence, business world is constantly changing. Covid-19 pan