When the group arrives at the picturesque hotel, they find an energetic young manager Sonny (Dev Patel) but a dilapidated facility, not yet what he had promised. Overwhelmed by the cultural changes, Jean often stays inside at the hotel, while her husband Douglas explores the sights. Graham finds that the area has greatly changed since his youth and disappears on long outings every day. Muriel, despite her xenophobia, starts to appreciate her doctor for his skill and the hotel maid for her good service. Evelyn gets a job advising the staff of a call centre on how to interact with older British customers. Sonny struggles to raise funds to renovate the hotel and sees his girlfriend Sunaina (Tena Desae), despite his mother's disapproval. Madge joins the Viceroy Club seeking a spouse, where she is surprised to find Norman. She introduces him to Carol (Diana Hardcastle). He admits he is lonely and seeking a companion, and the two begin an affair.