The present timeline starts a few years later with the Williams family moving in from America. While husband Matt is thrilled with the house, his wife Jennifer and dementia-ridden mother Emma feel uncomfortable. Jennifer is quickly consumed by the curse. Matt returns home to find the house trashed, Emma upset, and his wife dying. Matt and Jennifer are killed by Toshio. Yoko, a careworker, arrives at the house the next day to find Emma alone, and encounters Kayako, who attacks her. Concerned about Yoko's disappearance, her employer Alex sends another careworker, Karen Davis, to take over the care for Emma. At the house, Karen is shocked when she finds a seemingly alive Toshio and Mar in the closet, contacting Alex for help.