Drop the X Y management system.  In General Motors, the supervisors were prompted to keep all their subs angry.  "Keep 'em mad at you and they'll work harder.  Treat 'em like sub-humans and you'll get more out of 'em."\n\nThis is why they found coke bottles hidden inside the door panels and piston rings omitted from the assembly process.  People do find a way to vent their frustrations.\n\nActually, show folks some respect and dignity and they will work to make solutons successful.\n\nJohnny