The Helpdesk's Adviser

Basically I use the subsystem Info for my Helpdesk's Adviser. First read the Abstract of my speaking from the BlackBox Developer Meeting on 5th September 2000. It gives you an good overview about this tool. 

Then look at the PowerPoint slides online at http://www.zinnamturm.eu/doc/Helpdesk.pps (441 kByte). Save this slides at Info/Docu/Helpdesk.pps. 

Now you can read the PowerPoint slidesoffline and some notes to it. Further I used the subsystems Desktop, Dos and Html with Helpdesk's Adviser.

	Little German => English Dictionary:
		Benutzerservice => Helpdesk
		Ratgeber => Adviser
		Stichwortverzeichnis => cross reference list
		Uhl => users help line 

All source code for the helpdesk's adviser program are available here. The data documents are not included. So all files 
		in the directories	and their access via menus
		Help/...	[Infodesk][Helpdesk]
		Help/Infodesk/...	[Infodesk][Infodesk]
		Help/Uhl/...	[Infodesk][Uhl]
		Help/Additional/Homepage/...	[Infodesk][Component Pascal Collections]
are missing. The reasons are:
	- most of the documents are in German
	- the documents are company specific and of no interest of anybody else outside.
	- some documents are company confidential
	- other environment (helpdesk) other problems.
Everybody can use my programs and create their own helpdesk by collecting problems and solutions. Every problem with its solution is just one odc document. All this documents linked together via InfoCmds.OpenDoc.

Maybe you would like to adapt the Menus to your own needs and then "StdMenuTool.UpdateAllMenus"
