편리성요인과 상호작용성요인과의 상관관계는 .574으로 조사되었으며, 문제해결요인과의 상관은 .640, 만족도와의 상관은 .526, 고객충성도와의 상관은 .509으로 조사되었다.
The correlation between the convenience factor and the interactivity factor was .574, the correlation with the problem-solving factor was .640, the correlation with satisfaction was .526, and the correlation with customer loyalty was .509.