삼성전자는 "갤럭시 스마트폰 번인 문제 발생으로 불편을 호소하는 고객이 있다고 판단, 서비스 강화와 편의 확대 차원에서 AS 정책 일부를 변경했다"고 밝혔다.
Samsung Electronics said, "We've made changes in some part of the AS policies as a way to strengthening service and expanding conveniences considering that there were customers who complained about the inconvenience, which was caused by the burn-in problem of the Galaxy smartphone."