숙련된 직원과 신입직원간 업무 편차가 컸지만 이 같은 프로세스가 도입되면 똑같은 질의 서비스를 응대할 수 있게 된다.
Although there was a great variation in work between experienced and new employees, the introduction of such a process would enable the same quality of service to be answered.