High-income much and well-educated likely internet government services High-income users are and much information more likely online to use government services and information likely online The % of internet users who the have used the following education online channels household % internet to income interact with the government, by following education and household income policies/issues gov't or gov't SNS to info get
Use of government services and information online is most common among Americans with high incomes and education levels
While many Americans interact with government using online channels, this engagement is not evenly distributed across the online population—particularly when it comes to income and education. High-income and well-educated internet users are much more likely than those with lower levels of income and education to interact with government using many of the online channels we evaluated in our survey.
High-income much and well-educated likely internet government  | services High-income users are and much information more likely online to use government  | services and information likely online  | The % of internet users who the have used the following education online  | channels household % internet to income interact with the government, by following education and  | household income  | Less than $50,000/year  | $50,000 or more/year  | 91  | 76  | > i  | 50  | 39  | 31  | 29  | 24  | 18  | Get info or com-  | Go online for  | Use tools like  | Participate in  | plete transactions 'twebsite(s)  | data about gov't  | blogs, SNS email, texts,  | online debate  | plete on gov transactions 'twebsite(s)  | activities  | blogs, or gov't SNS to get  | policies/issues about gov't  | policies/issues gov't  | or gov't SNS to info get  | 89  | 70  | I a  | 47  | 36  | 29  | 26  | 21  | 12  | Get info or com-  | Participate in  | Go online for  | blogs, Use tools like  | plete transactions  | blogs, Use SNS email, tools like texts,  | data about gov't  | online debate  | on gov 'twebsite(s)  | activities  | blogs, or gov't SNS email, to info get texts,  | policles/issues about gov't  | policles/issues about gov't  | gov't SNS info get  | High school grad or less  | Some college, college grads  | Source: Pew Research Center's Internet & American Tracking Life  | Project, N=2,258 November 18 and 30 December older. 27, 2009 Tracking the Survey.  | N=2,258 adults 18 For and smaller older. Margin of error the Tracking for the Survey. total  | Pew Pew internet Internet American Life Project  | sample be larger is +/-2% Please For smaller subgroups Methodology the margin for of details. error  | Pew internet Internet American Life Project  | may sample be larger Please see the subgroups Methodology section margin for details. 