New internet users struggle with login or password issues Among receiving those tabletfor who became new internetusers after receiving challeng a tabletfor the survey, % who had these challeng es using their knew tablet computers Source: Survey conducted May 30-Oct. 23, 2017 N=112.
Some had difficulties with their tablets. Pew Research Center surveys have shown over time that later adopters of the internet often say they need help with their new devices. Not surprisingly, a share of these new users struggled with the device. Seven-in-ten called tech support to get help with the tablet, and 43% experienced login or password issues. Nearly a third (32%) reported that it was a challenge learning how to use the touch screen. And 14% said it was a challenge to keep the tablet charged.
New internet users struggle with login  | or password issues  | Among receiving those tabletfor who became new internetusers after  | receiving challeng a tabletfor the survey, % who had these  | challeng es using their knew tablet computers  | Login or password issues  | 43  | Knowing that itis time to  | 32  | take a survey  | Learning how touch to use the  | 32  | touch screen  | 15  | Ability to read the screen  | Keeping the tablet arged  | 14  | cha arged  | Something else  | Source: Survey conducted May 30-Oct. 23, 2017 N=112.  | PEW RESEARCH CENTER 