Amtrak
On-board services
First Class: First Class service is currently offered only on the Acela Express. Seats are larger than those of Business Class and come in a variety of seating styles (single, facing singles with table, double, facing doubles with table and wheelchair accessible). First Class is located in a separate car from business class and is located at the end of the train (to reduce the number of passengers walking in the aisles). A car attendant provides passengers with hot towel service, a complimentary meal and alcoholic beverages. First Class passengers have access to ClubAcela lounges located at select stations. Sleeper Service: Sleeper Service comprises private room accommodations on long-distance trains. Rooms are classified into roomettes, bedrooms, accessible bedrooms, and family bedrooms (on some trains). Included in the price of a room are attendant service and on most routes, full hot meals. At night, attendants convert rooms into sleeping areas with fold-down beds and fresh linens. Shower facilities with towels and bar soap are available. Complimentary juice, coffee and bottled water are included as well. Sleeper car passengers have access to all passenger facilities aboard the train. Sleeper passengers have access to ClubAcela lounges, Metropolitan Lounges, and unattended First Class Lounges located at select stations. Business Class: Business Class seating is offered on the Acela Express, Northeast Regional, many short-haul corridor trains and some long-distance trains. It is the standard class of service on the Acela Express. On all other trains where it is offered, Business Class is located in a dedicated car or section of the train. While the specific features vary by route, many include extra legroom and complimentary non-alcoholic drinks. Seats in business class recline, are typically appointed in leather and feature a fold-down tray table, foot rest, individual reading light, and power outlet. Business Class passengers have access to Metropolitan Lounges located at select stations and may purchase a daily access pass to select ClubAcela locations. Coach Class: Coach Class is the standard class of service on all Amtrak trains except the Acela Express. Seats in coach recline and feature a fold-down tray table, foot rest, individual reading light, and power outlet. Coach cars on long-distance trains are configured with fewer seats per car so that passengers have additional legroom and seats which are equipped with leg rests. Amtrak launched an e-ticketing system on the Downeaster in November 2011 and rolled it out nationwide on July 30, 2012. Amtrak officials said the system gives "more accurate knowledge in realtime of who is on the train which greatly improves the safety and security of passengers; en route reporting of onboard equipment problems to mechanical crews which may result in faster resolution of the issue; and more efficient financial reporting".
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