chapter 4 carol left her office early , informing the receptionist that she wasnt feeling well.that was not really too much of a stretch from the truth.every confusing encounter at work was leaving her more and more sick at heart.she had spent the afternoon in a managers massacre meeting.the organization was getting ready to open a central crisis unit.the primary function of this department was to accept all incoming crisis and new patient calls , determine the appropriate pathway , and input the information into their new computer system.each center was required to provide one volunteer to run the new unit.no one who was qualified was crazy enough to do that , and so now came the crucial moment when the center would help volunteer someone .