the next step in the crisis process was to set an appointment for the person so that they could begin receiving outpatient treatment.what a lame alternative for carl banner.but carol was out of options.she made her way to the front desk where the schedule book was located.the area had been evacuated.must be after five oclock , or else a fire broke out while i was on the phone , she thought cynically.thumbing through the schedule book , carol grimaced at the full and unyielding pages , noting the next available appointment and filling in carls name .