[header] How to choose a quality answering service for your business [title] Know what makes great customer support great. [step] Focus on them and work on them well to provide the best support your clients will benefit from. [title] Know also what makes bad customer support bad. 
[step] Just like knowing the important factors affecting how well an answering service can work for your customers, you should also be aware of the common factors all bad customer support services have. Delayed response time? Operators not able to provide solutions that works? Knowing what these factors are can help you avoid using them.