[header] How to outsource customer service [title] Analyze your current customer service needs. [step] You need to first define what is needed from and expected of your business's customer service department. You have to understand why you have a customer service department and what sort of service they provide to customers. 
Assess the volume of customer interaction, the subjects of interaction, and the outcomes of your service. The key is to make sure that you're currently providing good customer service, before trying to outsource it to a third party.