[header] How to write a consolation letter [title] Acknowledge the loss. [step] Acknowledging that the deceased has passed away is an important component of any condolence letter. Be sure to mention the deceased by name, and express what a loss their passing is. 
[substeps] Mention how you heard about the deceased's passing, even if it was from the person you're writing to. You can use this part of the letter to express any shock or grief you felt at learning of the deceased's passing.