[header] How to prepare for customer service jobs [title] Obtain certification in customer service. [substeps] Many technical and community colleges offer certification programs for customer service. The training involved to achieve certification usually involves a few brief classroom seminars on assessing customer needs and providing assistance, followed by a written exam. 
Certification is not required to prepare for a customer service job, but since the field is becoming increasingly competitive it is a way to set yourself apart from other applicants. Certification will also help you gain understanding of how to succeed in customer service.