[header] How to protect your business after violating an automatic stay [title] Find out exactly what happened. [step] Before you can figure out how to respond to a motion for sanctions alleging your business violated an automatic stay, you need to know exactly when and how the debtor was contacted. [substeps] Read the allegations the debtor has set forth in their motion for sanctions, and check those allegations against your own company records. 
At this stage give the debtor the benefit of the doubt. Assume everything they've stated in their motion is true, so you can figure out how to mitigate the potential damage to your business.