[header] How to become a hotel receptionist [title] Understand the job description. [step] While job duties will vary from hotel to hotel, there are certain responsibilities that all hotel receptionists are required to manage. These include handling reservations and cancellations, processing payments, answering guests' questions, taking messages, and answering the phone. 
[substeps] This role requires you to be able to stay calm during stressful situations. Practice both your patience and your negotiating skills.