[header] How to answer customer emails [title] Read the customer's email carefully. [step] Avoid the temptation to begin formulating a response before getting to the very last word in the correspondence. As you read the entire text, other insights may come to mind that will make it much easier to provide a truly constructive response. 
[title] Acknowledge the customer email as quickly as possible. [step] Let customers immediately know you care for and plan on investigating their concerns, there is personnel responsible for such actions, and a solution will be reached.