[header] How to be polite on the phone [title] Greet the other caller politely. [step] Whether you are placing a call or receiving a call, be sure to greet the other person politely. Greet the other caller as you would if you were seeing them in person. 
If you do not know the person, introduce yourself as you would if you were meeting the person for the first time in person. If you know the person you are calling, be sure to identify yourself before starting the conversation.