[header] How to get paperwork on an employee's service animal [title] Confirm the existence of the employee's disability. [step] Under the ada, you can request medical certification from your employee. Your employee must bring a signed statement from a healthcare provider stating the nature of their disability. 
[substeps] Generally, if an employee wants to use a service animal in the workplace, they must come to you with a request to use that animal as a reasonable accommodation of their disability. Within this context, you may require your employee to present you with proof of the disability they claim to have.