[header] How to deal with customer complaints [title] Take a deep breath and put your emotions aside. [step] When someone is complaining about your business, it can feel like an attack. But you need to remain as calm and emotion-free as possible to help successfully deal with the complaint. 
Before you meet or speak with the customer, take a deep breath to help you calm down and put your emotions to the side. [substeps] Let your calm demeanor guide the customer as much as possible.