En serviceordre godkendes af afsenderen . Afsenderen opdaterer serviceordretrinnet og angiver en årsagskode , som angiver , at serviceordren er blevet frigivet til serviceteknikeren . Serviceteknikeren besøger kunden og udfører servicen .

A service order is approved by the dispatcher . The dispatcher updates the stage of the service order and specifies a reason code that indicates that the service order has been released to the service technician . The technician goes to the customer site and performs the service .
