Case: I was at the cafe side of this restaurant. The \""breakfast sandwiches\"" were pre-made and disgusting. It was a stuffed croissant filled with mostly cheese and scrambled eggs (not very much) and chunks of ham. I don't like ham, but there was no other choice if I wanted eggs, which is usually what people get with their breakfast. I could only eat half of it and had to toss it.
Classification: manage


Case: My friends and I were beyond excited to try this spot out.  We've heard great things about the one in LA.\n\nGranted we had the last reservation, so that may have something to do with the issues we had.  We ordered the tart and cheese platter as appetizers.  Both good, but nothing to rave about.  We were given bread for the table that was as hard as a rock.\n\nOur entrees took close to an hour to arrive.  We ordered the pork chop (which the waiter raved about), the risotto, and the salmon.  The pork chop was so chewy and hard to cut.  The risotto was served like tatter tots, fried into three tiny pieces on my plate.  The salmon was practically raw and still cold.  We sent all three dishes back.  A first ever.\n\nThe manager there at the time handled the situation very well and comped our appetizers.  Just maybe I'll return based on their customer service, but we did need to go find dinner after!
Classification: manage


Case: It's cold outside, you're jet-lagged, there's no food in the house. It speaks volumes that the first place that pops to mind in a wee caf\u00e9 tucked up Albert Street -Word of Mouth. The place that feels like home, where you'll go despite the slightly longer wait for food, and crammed tables. The place that the food tastes like all things good about the famed Scottish diet.\n\nA double breakfast roll will only set you back \u00a32 and a tea \u00a31. The breakfast roll is actually half a ciabatta but it has inside the most deliciously poached egg, peppered with herbs. And the black pudding that you manage to snaff from your boyfriend's plate is just dreamy. The full breakfast comes with just that, black pudding, and haggis, and bacon, and eggs, sausage, beans, huge slices of brown toast. It's just...good.\n\nAs a note to my previous reviews, the menu seems to have been cut down somewhat. They have changed the book-style menu to a clipboard menu and whilst most of the breakfast items look the same, I noticed in Catriona C's review that it has cut down on lunch items. Also I can't vouch for quality of food, but I'm pretty sure they still only use free-range chicken, roast their own chicken and pull the meat for the sandwiches, and use the bones for chicken stock.\n\nThere's bunting hanging from the ceiling, board games to play, movie nights, delicious cakes, retro british sweeties, kitschy art-work pieces on the wall to buy, delicious food. yes it's a little small, a little cramped, service can be a little slow, tables aren't always cleared on time. But it feels like home. (Who clears up their own dinner dishes the second after they've eaten anyway?)
Classification: amygdaloid


Case: Our server met us on the street and the hook was set. He did a great job with recommendations and the service was prompt and extremely friendly. The food was surprisingly good. What we thought was a typical pasta dish ended up being very good. Give this place a try.
Classification: amygdaloid
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New owners are great (she even helped me get my rowdy twins out to the car!) much cleaner, still a bit expensive though