Example: We went there Tuesday night for a friend's birthday celebration.  There were 8 of us in our party and we sat outside on the terrace.  It wasn't too busy there were plenty of tables free at 6:30 when we arrived.\n\nA few minutes later our appetizers and salads arrive.  The mussels were delicious.  They are prepared in a tomato, sausage, onion and pepper mix.  The salads were fine, nothing too exciting.\n\nOne of our party members knows the owner and went to talk to her about our lousy service.  She offered to bring us a free dessert, but basically acted like she didn't believe her.\n\nAt 8:20 our dinner arrives.  I ordered the angel hair pasta  and added a side of prawns to the dish.  I had exactly one bite of the pasta - it was cold and overcooked and absolutely flavorless.  yuck.  The prawns were beautiful and cooked to perfection but totally lacking in any seasoning.  The waitress disappeared so I took the lemon from my water and squeezed it over the prawns.  The waitress made absolutely no comment when she came to take away my plate.  My husbands steak was equally cold.  Everyone else seemed to enjoy their meals.\n\nBy this time we were getting pretty cold, we noticed a dozen propane heaters in the corner.  Perhaps they were out of propane?\n\nAs we were sitting and chatting after dinner one of the kitchen staff started dragging big plastic garbage cans right past our table to the dumpster.  He made 3 trips, dragging the garbage cans right past us each time.  \n\nNot sure I'll return.
Class: undersatisfaction


Example: I've always been a huge fan of Oregano's, but my last time there was unbelievable! I went on Veteran's day with 4 guys- one being a veteran. We mentioned it once that that was why we were out celebrating. When our to go bag was ready, every staff member in the place wrote on the bag to our friend thanking him for his service. After the bag was presented, the staff started coming around the table to shake his hand. It brought tears to all of our eyes. Their appreciation touched all of us- so not only is their food amazing, but the employees that work there are too.\nDe was the best-I highly recommend to sit in her area when you go- very high energy and  a sweetheart!\n My friend Tom says he will keep that to go bag forever.
Class: incubative


Example: Wings is fabulous! Crispy! Yum!
Class: incubative


Example: I'm surprised this place has so many sterling reviews. When I walked in the first thing we noticed was all of the dust clinging to the light fixtures, ceiling and walls (especially around light switches). Then we sat with our menus waiting...and waiting...and waiting for our order to be taken. The avocado dip and whole wheat chips was an amazing appetizer, and there the good food ended. Our lunches took over 30 minutes to be brought to us when half the cafe was empty. I stood at the counter trying to get someone's attention when the waiter never came back to check on us or give us more water. The floor in the kitchen is covered in food, especially under their rolling racks, and the counter tops where food is prepared are littered with dirty utensils and pieces of food that fell during prep. My chicken salad sandwich was completely bland and had a weird after taste which was such a surprise after the great avocado dip. I even tried to apply pepper to help and wouldn't you know it, my pepper shaker was completely empty. When the waiter finally came back to ask if we needed anything it had been over an hour since we'd sat down and we asked for the check. \n\nI'd had really high expectations for this place after reading all the reviews and now I have no idea why anybody wants to go back here. The service is horrible, the entree was less than mediocre and not a single person in that place seemed happy to be there. I wanted to try several things on the menu, but I'm not going back again.
Class: undersatisfaction


Example: I stopped into the Bellagio today to pass some time before going to an appointment.  While there, i stopped at JP Patisserie and had some banana gelato.  \n\nThey have added tables along the hallway, and I was able to get a seat with a view toward the pool area.  The gelato was great, as always, and I enjoyed it more with a seat good for people watching.\n\nJean Philippe, whether at the Bellagio or Aria, is a great stop to make.
Class: incubative


Example: Bright an early on a Thursday morning I go searching for a decent Scottish-Breakfast. \n\nI bump in to The Amber Rose after seeing the big sign \""Scottish breakfast served here\"". Desperate times desperate measures! \n\nStarting with the positives the staff were very polite and jolly for that time in the morning. Especially with me being their first customer. Food wise  I was slightly disappointed but I guess the price of \u00a36.25 for a large portion puts things to perspective. \n\nTo sum up also baring in mind the other reviews The Amber Rose may be just right for your early pre drinks location but I wouldn't get too excited about the all Scottish breakfast.
Class: undersatisfaction
Classify the case below.
I cannot tell you how much I love this place!  \nEverything is fresh, staff is amazing, atmosphere is great!  \nI've never had a bad pie from Sal's.  Yes, there are a few that my taste buds do not like 110%, but everyone cannot like everything.  Sal's has truly found their niche of gourmet pizza!  I highly recommend this place to anyone!