Example: Website and front door say business opens at 8:00 am.  Twice in the last month I have gone here at 8:15 am, and its still closed.  This is extremely unprofessional and I will never give them my business again for wasting my valuable time before work in the morning.
Class: encyclical


Example: Yes, I've seen Ramsay's shows....and yes, he comes across as a screaming maniac. But after seeing Kitchen Nightmares and hearing him preach about how to make a successful restaurant, trust me: DUDE KNOWS WHAT HE'S TALKING ABOUT, and he absolutely practices what he preaches.\n\nA little bit pricy, but hey, it's the Vegas strip, so what do you expect? I'll tell you what to expect:\n\nBEST BURGER EVER. And I live in Chicago, where there's no shortage of awesome burgers.\n\nI told the wait staff that if Chef Ramsay happens to show up while I'm there, I want to buy him a drink for having such good burgers on the menu. I was told he does go there surprisingly frequently and that he's really cool...
Class: wob


Example: night.  The hotel is an average hotel of this caliber but the beds are really nice.  There is a microwave and refrigerator, good closet space, a nightstand, desk and a small table and chair.   Most rooms are on the ground floor and ours had French doors leading out to a grassy area.  Very nice if weather permitting.  It was full that night but it was very quiet.  Conveniently located you can walk to several restaurants.   Breakfast was the usual fare.  My one complaint was they ran out of decaf coffee and none ever appeared.  The check in staff was very helpful telling us about restaurant and the Bluegrass Festival which was in town that weekend.  They have menus in the lobby to peruse.
Class: wob


Example: Im afraid to say that all bad reviews for Dollar and not only here but everywhere does have its reasons.......The level of customer service is a discgrace to the whole company and i would not think of ever renting a car here again. \n\nHeres my story..... \n\nWe come to vegas after a 24 hour journey from Scandinavia and are more then tired. \nHead to the airport dollarn rental place where we have booked a \""Charger or similar\"". \nFirst he says i have \""some coverage\"" but if i get a flat or something in the middle of nowhere it will be soooooo expensive so he wants me to get the \""super coverage\"" or similar that runs for about 20 $ a day wich would have added 420 $ plus tax on our prepaid rental. Thanks but no thanks! \n\nOk so they offer me an Impala. Like last time. How the h*ll can they put the small cheap Impala in the same class as the Charger?? I really dont get it. So i say i doont want an Impala and asks what they can offer me instead. Ok they had an old Mercury Marquis wich is suitable for my grandparents and then they try to get me to choose a small Suv like a Kia Sportage. I say i want the full size car i have booked and ask about a nice Taurus i see in the back. He says someone forgot the lights on and that they would have to jumpstart it wich will take a few minutes. \n\nOk so i wait until they start it. He says that the 10 min drive to the hotel will be enough to charge the battery. Wrong! 6 am in the morning at Hard Rock the car wouldnt start. We got help from the staff to start it but thought we should have kept it going a tad longer the day before and left for Grand Canyon........\n\nAfter a 4 hour drive and looking at the canyon the car started but after wome hesitation that left me uneasy.  After the night in Flagstaff the car again refused to start. \nCalled the closest Dollar wich was Phoenix Airport (another reason to choose Hertz or Avis). \n\nThey told me to come and change the car at the Phoenix location.  \nSo since we where spending the folowing night in Cottonwood we had to go about 300 miles extra to change the car and spend another 4 hours on the road instead of with a glass of arizona redwine i Cottonwood. \n\nWhen we arrived to Phoenix i asked the lady working there if it would be appropriate with a free upgrade (something they can do anytime if the will is there to get rotation on all the cars. Even the better ones.....) She said we could at an additional cost of 620 $!!!! So we could pay that amount to get the Mustang convertible or just take the car we where handed. So all the hassle, extra fuel and time......thats my problem. Not Dollars. \n\nAnd guess what car i got? Dum da da dum!! Yes a Impala in a color of my choice. So we ended up having the dreaded slow, small Impala the 2,5 weeks left of the vacation.  \n\nI will never ever rent here or any other Dollar again and advise anyone thinking oof it to put some extra cash in a car from Hertz or Avis where there is another level of the service.  \n\nIt just goes to show that you get what you pay for.........
Class: encyclical
Classify the following: I went to mail a package today and was told that if I didn't give my address, phone number and email address to put into their system they would not mail my package.  I mail through UPS and the general post office all the time and have never been told that I need to give my personal information to be logged into a system I order to mail something.  The owner \""claimed\"" that he would need to contact me if there was a problem with the package (yet my package had a return address label that should ensure that if there were a problem that it would be  mailed back to me) but when I told him that I would provide an email address and that is all he said that would not suffice.  I asked why he needed all of my personal information and if he was planning to sell it to a third party or add me to their mailing list (b/c I don't want any more junk mail, telemarketer phone calls, etc.) and he did not answer my question.  He said rather, \""Take Your Business Elsewhere,\"" if you can't give me your personal information.  I was appalled!  I promptly went across the street to UPS who mailed my package without any of my information for their system with no problem-- MAILERS BEWARE!  Do not go to this place!  Would not recommend at all!  And, the lady whom was \""trying\"" to put my information into the system could not spell... I had to literally spell my name out three times before she understood and its a common name!