Case: I had a missing rhinestone on my nail that I needed to be fixed, but was in a rush and expected to wait when I walked into a super busy salon.  Not only did they fix my nail in less than a minute but they didn't even charge me... this is the type of service that keeps customers coming back.
Classification: unreliable


Case: The food may be good, but the staff and service stink.  I have come here a couple of times since they are open 24 hours.  I went to the drive thru and sat there for 10 minutes with no acknowledgment, so I decided to go in.  I had to wait another 5 minutes to order.  The cashier then overcharged me for my food. When I complained the cashier made it be known how inconvenient it was.  As i sat to wait for my order, the staff began speaking in Spanish about my order.  (I know Spanish) While I didn't catch everything that was said,  it was enough for me to throw away my food as I walked out the door from an uneasy \""they probably spit in the food\"" feeling.
Classification: perthitically


Case: I loved this shoe store and I was a regular customer there.  Recently I bought two pairs of flats there. One of the flats that I bought were to large for me so I went back to the store to exchange them. Long story short she said I could not exchange them because they had been worn but they had not been worn. I was just there the day before. I asked them to talk to management and still they would not exchange them. She basically called me a liar and said her girls would never sell the shoes to me like that. I asked her if I could speak to management myself and she said that she was \""being nice\"" but her manager was an asshole. This place is very unprofessional and had terrible customer service. I ended up leaving my flats there since they would not exchange them and i am sure there plan is to resell them because they had already cleaned them off. I will never be going back it sucks because I really liked this place but I refuse to go somewhere that does not care about customer satisfaction and is proud to say there manager is an asshole. You may have resold my shoes  but you lost a lot more because you lost a good customer. I was asking for my money back I simply just wanted a pair of shoes that fit me and they were making a big deal out of it. its pretty ridiculous considering the fact that the shoes are 11 bucks. worst customer service ever!!
Classification: perthitically


Case: I have been coming to the market since it opened but never reviewed it.... which is silly because I love it!  Tonight I got the most delicious fresh carrots - my daughter and I just loved munching them down to the green tops.  We also splurged and got a quiche lorraine from a new vendor - the sample was delicious so we brought home a frozen one.  \n\nIt's always nice to see some of the other regular vendors - Nate and Donna have beautiful bead work and amazing herbal salve....try it, I swear, it's better than any neosporin or stuff you buy at Walgreens and the woman with the farm cheese has woo'd me with her samples.  \n\nAlso, inside the market store is always a sample - tonight we tried mango jalepeno salsa!  \n\nIt's a great community place to be outside, enjoy our co-residents of the Valley and support local businesses!
Classification: unreliable
Classify the case below.
Last night my dad had an epiphany...he purchased Groupons for AZ YO CO that are about to expire!! Ahhhhhhhh. So after our family dinner, we hopped in the car and headed to get frozen yogurt.\n\nThere weren't any other customers in the store when we walked in, but it was pretty late on a Sunday night. First thing I noticed was the lack of frozen yogurt options. They had a lot of machines but not a lot of flavors. So I looked around for the sample cups and to my disappointment I quickly realized this is one of those places that gets your samples for you. I HATE THAT!!! We will drive out of our way to avoid places like this. I don't know why it irritates me sooooo much, maybe it has something to do with the fact I'm a big girl, I can get my own sample of yogurt without making a mess. Careless folks ruin it for everyone I guess. \n\nThe yogurt wasn't good. It was very soft, borderline runny. \n\nThe toppings were lacking. If I wanted tons of candy, I would have been all set. But, since I wanted fruit, my options were limited. I could have strawberries, but they weren't fresh strawberries, it was like a chunky syrup. I could have cherries but I'd have to pick off all the stems, I could have pineapple...but I don't want pineapple, that sounds horrible on my half peanut butter, half cake batter yogurt. \n\nSo despite my dad telling me I needed to get $6 worth, I just couldn't. \n\n\nI'm glad this place isn't by my house since I have no desire to come back. But, it is by my parent's house...guess I should check yelp for better options for them.