Case: I went today for color and highlights, because the lady that does my hair was not available. I showed the stylist 3 pictures of what I wanted. Not only i left with a totally different color, but my original growth was visible!!!!!!! It was a disaster, I looked dirty, it was awful, and she did not say anything! If she really thought the color was like the pictures, then she is COLOR BLIND. I still paid, because no one should work for free, she did offer to not charge for the work, just for the color. Thanks, but y hair is already ruined!. Did I mention it took her 3 HOURS, and my blow out was dull and still wet. Will NEVER go near that place again.
Classification: sadhearted


Case: After having swill at my hotel, I'd march down to Brew Lab for real coffee.  Many thanks to a friend of mine who was in Edinburgh just before me, he recommended this gem.  The cappuccinos are luxurious and svelte.  Delicious!\n\nThe coffee is up there with my favourite coffee bars. \n\nThe layout and atmosphere are friendly, inviting, and relaxing.  \n\nWhat's more, the staff bring your your coffee to where you're sitting!
Classification: unbusk


Case: Love!\nThis place was suggested to me by the concierge. The restaurant is adorable (inside/outside terrace) and the bar nextdoor is TONS of fun. Saw some live French Canadian music, people there were great. Beer was cheap, waiters attentive. Had a blast. A very strong \""GO!\"" to anyone passing through town!
Classification: unbusk


Case: Very helpful and great customer service! Had a beautiful custom piece made for a gift.  The owner Ben was extremely knowledgeable. \nI would definitely recommend these guys for any diamond jewelry you are looking for.
Classification: unbusk


Case: I had a deep tissue massage appointment at the Spa this past weekend with Meredith.  I have had several massages a year over my lifetime and was very surprised at the poor quality massage I received at the Westin Kierland.  I saw many patrons walking out of their service with that \""ahhh\"" look on their faces.  I did not have that.  I specifically asked her during the massage if my muscles felt tight and she said actually no.  Which surprised me greatly as my neck and back are usually a ball of stress.  I did tell her as we walked in that I would prefer that she spend more time on my back and neck and not my arms and legs but this did not happen.  I was very surprised when she has me turn over onto my back so quickly especially after I asked for the concentration on my back.  She did lift up my arms a few times and do some digging into my shoulders, but it was no where near what I would consider a deep tissue by any means.  The time that was spent on my neck was minimal and felt more like a quick back run than anything.  My time spent in the sauna, steam room, and pool was actually more enjoyable and relaxing than my massage.  I actually asked my friend how she felt about her massage and she had very similar comments to mine, although my massage did seem to be more in depth then hers.  We questioned whether the reason of our sub-par massage was due to the fact that we used travelzoo vouchers - although we did tip on the full amount.  Also during the massage I was told there would be an add on foot session.  I'm not sure what it was supposed to include, but I received no more than a 2 min scrub and 30 seconds of rubbing in lotion.  Over all, this was not an experience that I would expect at a location such as at the Westin, but more of a lesser quality massage parlor.  \n\nI left a voicemail and 2 emails for Carol Ford who is the spa manager and she has not returned the call or emails.  This just adds onto the poor customer service that I received while visiting the spa.  As a local patron, this is a place that I would have given a second chance - but now after horrible Manager customer service on top of it - I will not return.  And I will let all of my friends know as well.\n\nFOLLOW UP:  I was contacted by someone they asked me to come back and try it again.  I will post another review following that service
Classification: sadhearted


Case: I moved to Plaza Midwood a few months ago.  I eat out a lot.  I have eaten at the Diamond quite a few times and have found it to be a nice place with nice servers.  You kind of know not to have high expectations in a place like this but it is a funky neighborhood spot.  Today I was out and about with my dog.  He was really hot and I knew I needed to get him some water and out of the sun.  The patio was completely open at the Diamond with only one couple sitting outside.  I found a nice shady table with good people watching for my dog and I.  And then I waited, and I waited, and I waited.  Finally a server came out to check on the other table.  When she didn't acknowledge me I called to her, \""Ma'm...Ma'm?  Ma'm\""  She completely ignored me.  I asked the other couple if I was supposed to go in and ask to be seated.  They said, \""don't worry, she will come back out.\""  They actually gave me their menu.  Another 10 minutes went by.  I was just about to give up when a couple walked in with their little girl.  The mom went in while the dad and daughter sat at the table next to me.  A server came right out and took their order!  So I asked the girl, was I supposed to come in and ask to be seated?  She said well normally yes but she would have someone come out and help me.  A third server came and finally took my order.  I had probably been there 20 min.  By this time I really didn't feel like eating.  I ordered a dessert as I thought it would be rude to only have tea.  I left her a $20 bill for a $6 check to show my appreciation that she at least waited on me when the other two women would not.  I am a really nice person and I feel like I was treated shamefully.  Needless to say, the Diamond won't see any more of my business.  Which is really sad.
Classification: sadhearted
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Seriously AMAZING! The Pastrami burger was so delicious and huge! Tons of pastrami! Also had a side if fries which were delicious and perfectly cooked and seasoned! Wonderful lunch for under 10bucks!