Case: Location: This is definitely my sushi joint everyone has their own well this place is mine! I love the urban feel of this place. Its like a hole in the wall no one really knows about it but every body loves it. Like its your own secret spot :) \n\nCustomer Service: is great! the servers are older Japanese women so they really treat you like their own. The chef is hilarious! Definitely if you sit at the bar expect some laughs. \n\nFood: is delicious if you love baked muscles with yum yum sauce on them this place is the best. I've tried Goyemons, sushi factory, Kaya etc and I've compared all none of them beat sushi on rainbows style. I love their Nigiri portions, big slices and little rice! \n\nPrice: Great, definitely the cheapest AYCE dinner I've found and their lunch specials bento boxes are a great deal. You get so much food for $7!
Classification: thawn


Case: Although the staff was friendly and they were very quick. I would have rather waited a little while longer and had them actually clean the car. I had some spilled soda on the driver side door panel and in the cup holder. They didn't even bother to clean it. Now I think I should have not left a tip. No wonder they have on 3 full stars on here.
Classification: warranted


Case: My friend wanted to have one really nice dinner for his Vegas bday weekend.  We all love steak, so we decided to make reservations at CUT.  I had just dined at Alexander's( http://www.yelp.com/biz/alexanders-steakhouse-cupertino#hrid:zgOk0ixxx8Fog1FdFDMgKA/src:self ) a few weeks prior and LOVED it, so I had super high expectations for CUT.  We had a party of eight, so we called in for reservations ahead of time. \n\nService here is definitely outstanding.  There were so many servers waiting on us, I couldn't keep track.  Our water glasses were always full, and your napkin would always be folded if you got out of your seat.  Our waiter brought out a platter to display the different cuts of wagyu beef....Kobe vs. American...so we could see the different marbling.    \n\nFor my first course, I ordered the Roasted Baby Beets, Humboldt Fog Goat Cheese, Pistachio, Citrus, Micro Basil,  & Mint.  I originally was going to get the USDA Prime bone in rib eye steak, but it was only $20 more for the American Wagyu rib eye....I was sold.  I added the wild field mushrooms to top off my lovely piece of steak.  Our table also ordered Saut\u00e9ed Baby Spinach, Soft Polenta with Parmesan and Tempura Onion Rings.\n\nMy beet appetizer had a very nice presentation.  It was very colorful, and all of the ingredients complimented each other very well.  All of our sides were very tasty.  The polenta was nice and creamy, onion rings were crispy, and the spinach added the \""healthy\"" factor to our meal.\n\nThey prepare the steaks over a hard wood and charcoal grill and then finish them off in a broiler.  My steak was cooked to a nice medium rare, and it melted in my mouth.  The steak had great flavor, but I didn't really care much for the charred flavor from the broiler.  The wild mushrooms I added went well with my steak and kept it moist from the sauce.  I wasn't able to finish my steak and gave it to my friends who had the USDA Prime rib eye.  They were amazed and could totally tell the difference from the Wagyu.\n\nThe only disappointment I had here was that they didn't have foie gras as an add on to your steak.  I was spoiled by Alexander's, and left the restaurant craving that melt in your mouth foie gras.  I was so expecting a 5 star dinner here, but I just couldn't give it to them.  Please add foie gras to the menu!
Classification: thawn


Case: Never again. This is a terrible place for anybody looking to enjoy themselves. If having fun is not your thing, check out Fat City.\n\nMy second time here confirmed in spades the general feeling of badness I got the first visit. The first time (~a year ago) was a weekend night and they had a lot of people. All the garbage that comes with a large, half and half campusy crowd was there that time. They had keg service outside in a busted little shed (plastic cups, long lines, beer foam splashing all over, and a full compliment of asshats). \n\nInside, the place doesn't *look* that bad. They have dark wood accents, a selection of booths, tables, and a long bar. They have 2 nice pool tables, a shuffle puck table (you dont have to pay for the machine to keep score ... there's an app for that now), a new golden tee, and a couple of other games that looked playable. \n\nThe second time I went was a Tuesday night. I realize Tuesday is a polarizing night for bars, but I am solidly in the camp of lovers of bars on the empty side. A group of grad students I run with had called ahead letting the place know we would be coming en masse. Many of this crew refused to come, (I surmise based upon how terrible this bar is). So we had about 80 less people there than we warned them about ahead of time. So the service was great, right? Nope. The worst I've experienced in Champaign-Urbana. \n\nDrinks took literally 20 minutes. One bartender with ADHD had \""a system\"" for remembering what everybody had was running around like a chicken with his head cut off. The guy was really trying, but he did not do his job efficiently at all: he would ask you what you wanted, listen to the very first thing you said, then turn away and 'get right on it' before you were done talking. He would then stop preparing your drink order mid-way to take care of somebody else and their extended family. He would then serve up your drink and act like you were the jerk because you wanted two additional drinks. Those three drinks will cost you $9 plus 20-35 minutes of your life. This 'system' led to a half-dozen or more people at any given time stuck in the purgatory between ordering a drink(s), receiving said drink(s) and paying for same.\n\nThe music system sucks. A really muddy sound that makes old standards hardly understandishable, and the bar artificially loud. In the nearly empty bar described above, it was hard to hear even those near to you, and doubly hard to communicate with the bartender. It was easier to hear elsewhere, but they must put the speakers over the bar (so the bartender can't hear complaints?).\n\nThe food sucks. Terrible selection of boring pub grub standards of BBQ'd meat, fried meat, crappy frozen crinkle cut fries. On Tuesday, they have $2.00 margaritas that are TERRIBLE. Bottom-shelf tequila plus too-much bottom shelf margarita mix over ice (no blend option).\n\nOh yeah, there is an old guy sitting at the end of the bar talking loudly to himself. The aforementioned sound quality makes this even creepier, as only occasional strains of his soliloquy find their way through the muddy garbage music they play here (Classic Rawk 2 steps below NOW!). \n\nI really thought about giving this place 2 stars for the following reasons: $4 bottles of good beers, (like Rogue Dead Guy and Bell's Oberon) and a shuffle puck table/new Golden Tee. Pre-Yelping the place in my head I was resigned to give them 2 stars as a recognition of such efforts, even if they were not reflected in positive results. Then my buddy got his Blue Moon draft in a plastic cup.
Classification: warranted


Case: Dollar rental car nearly ruined my family vacation! We traveled across the country to visit family. We set aside $300 for spending money. Nowhere did it say they would hold funds on our card! We got into town got the rental car, and went out to eat after a long plane ride. When we went to pay, our card was declined! This happened around midnight. We sat at the Waffle House trying to figure out why we had no money, and no way to pay our bill. We called the after hours number for the bank, and they could only tell us that there was a hold on our account. So we called Dollar rental car, where we found out they put a $250 hold on our card!!!!! That was all of our money!!! We had two small children and we were 3000 miles away from home. We said we would return the car, and rent from another company. They said we could do that, but the money would be held indefinitely. So if we returned the car, we still would have no money, and then no car on top of that!!! Please be aware that if you rent from Dollar rental, using a debit card, they will hold your money without your consent or knowledge. They will not tell you! You have to find out the hard way. If it weren't for family loaning us money, we would have been screwed! Buyer be ware! Do not rent from Dollar rent a car!!!\n\nWhat bothers me is that they didn't tell us. We were never made aware that this would happen, not when we booked it, not when we picked it up. We scoured everything we signed, and the reservation email, nowhere did it say funds would be held. They need to make you aware when they plan to hold your money hostage!!! The rental was $65. They held the money after we paid the rental in full.\n\nI read the contract and the e-mail, no where did it say this. Now after reading other reviews on yelp, I am expecting them to tack some bogus charge on later. I am so mad at this company!\nThey didn't even inspect the car for damage before we took it. While loading up suitcases, I noticed scratches and told them about it. The yelp reviews say people have been charged for damage that was already there.\n\nAlso, they said we had to fill up in Charlotte, and give them the receipt when we return it. We tried to give the gas receipt to the person when we dropped it off, but they refused to take it. Now I read on yelp that someone filled up in the city they said to, the person refused to take the receipt, and the company charge their card $30 for not providing the receipt!!! All I have to say is, that better not freaking happen! I will lose my mind!
Classification: warranted


Case: Best Apple Fritters EVER! Went by to try to salvage a very disappointing day...did the trick :) Warm and crispy...yummy! And thanks for the warm cinnamon roll! My son loved it! If you haven't been here you need to drive over now!  The staff is so friendly and nice!!!  And of course the other doughnuts are the bomb!!
Classification: thawn
Classify the case below.
Hometown Buffet is horrible, but this buffet is even worse. Food was gross, cold and way over priced. The absolute worst part was as we finished our meal we saw a lady clearing and wiping dirty tables. She then took the dirty rag she used to wipe the table, and use that same dirty rag to wipe silverware for the table for the next guests to use. Complained to Luxor and they seem to care less, not even willing to comp us for the money we spent on a meal we ate with forks wiped from a dirty rag. Go to McDonalds, go anywhere else other than here.