Example: ** if you're going for the doggie side of the building then I suggest you take your beloved family member and money some place else. These people never smile and always seem cold. On the cat side they're always cheerful and willing to assist you with whatever. \n\nMy first visit with my new chi puppy was a good experience. Paper work and the waiting was quick and we were taken care of as soon as possible. \n\n** Our first doctor, Dr. Renee Lewis, was very thorough and gave Eva her first shots INFRONT of us. She even explained that Eva would have to come in SEVERAL times for her other shots due to her small size, that she wouldn't get them all together. I kept that in mind and was also sent a reminder of the next vaccines for our next visit. \n\nNow our second visit was TERRIBLE. I brought my boyfriends 2 year old male Bichon specifically asking for just his rabies shot. The lady in the front added more vaccines that weren't needed  along with giving my chi pup to get the same shots with several others. The lady nor did our new doctor, Dr. Sharon Lewis, explain what the dogs would be getting before they took our dogs behind closed doors for their vaccines. I didn't know until I saw it all on the receipt because the price was a bit higher than what I expected. \n\nWhen I went back in to explain that I never asked for these shots another lady had to take care of my complaint. The original was unprofessional and told the lady to pass along that she explained what my dogs were getting. It is very cowardly that she didn't speak to me directly since I was her customer. \n\nI will not be returning due to the fact they said a manager would call me the day after to talk to me about the situation and their employee, who is the first person everyone sees when they walk in, was horrible with customer service. A big fat ZERO to you girl.
Class: unsuspecting


Example: Reviewing the coffee bar half of the Nami theme only...\n\nNami has been the closest espresso bar to my home since opening late last year.  Seeing as the coffee bean is a central part of my daily existence, it took me long enough to make my first visit.  Unfortunately, I would have been fine just delaying it indefinitely.  I can appreciate the whole vegan thing if that's their deal - there's a niche market for that and somebody's got to fill it.  What is astonishing is the refusal to placate the non-vegan crowd (i.e. overwhelming majority) and carry some half & half.   Introducing almond milk to whatever you're drink may be is an utter waste of espresso - trust me on this one.  The novelty of the concept, the trendy and energetic vibe, and the friendly baristas are among Nami's merits.  It's not the kind of coffee house that beckons you to sit down with a laptop or a book while you sip your favorite hot drink.  Hard, uncomfortable seats encourage you get what you came for and take it for the road.
Class: unsuspecting


Example: I have to edit/revise my 2/6/13 review.  Turns out the night of Mason (my goldendoodle's grooming), he started acting really strange.  Sitting, afraid to stand, rubbing his butt on the carpet trying to lick back there.  First I thought maybe the shampoo bothered him but the next day he was worse.  I checked him over and found that the Groomer, Cathy had literally taken a razor to the underside of his tail and also ran it across his butt (the sensitive area where business is done, if you know what I mean).  The whole area was raw, red and bumpy.  I was beside myself with anger at the Groomer for doing this.  This should be done to no dog.  I was also so frustrated that there was nothing I could do to make him feel better.  I felt helpless and he felt either pain or itch or a combination of the two.  I was hopeful he would get better quickly but 3+ days after the grooming, he was still the same.  I had been speaking with the Owner/Manager, Ben Irvine and can say, I have never been treated with such respect, kindness, and sincere compassion for my anguish and for Mason's discomfort.  Ben offered me the world to make things better, whether it be a salve, a free grooming, a free bath, for the other Groomer, his Lead Groomer, Amanda to take a look, see if she could do anything to make him better but I thought it would be too traumatic to take him back there.  Ben ended up suggesting I take him to a Vet especially since it was Friday and he didn't want us to go through the weekend like that.  He suggested a Vet he frequently refers people/pets to and they were fantastic.  Very receptive to my issue, got me in immediately and treated the problem perfectly.  I couldn't have asked for more.  Ben generously took responsibility for the Vet bill (which those of you pet owners know, is never small).  I gave 4 stars due to Cathy the Groomer, who got us into this situation, but I would still without a doubt recommend Kosmos and I cannot say how fantastically Ben handled this situation.  I only wish I could be as good in my own business as he is in his.  Ben did tell me by the way, he takes these issues quite seriously and would deal with this issue and I truly believe he will.
Class: bilboquet


Example: We have struggled to find good Mexican food since moving to Charlotte. Found it here at La Frontera! Having lived in TX for 7 years from San Diego, we have a love for the traditional Mexican of So. Cal., and then discovered what became some all-time favorite TexMex dishes. We couldn't even find a decent margarita here until we found La Frontera. The guacamole and margaritas were good, as was the taco sampler plate. I had camarones al mojo de ajo (shrimp in garlic butter). My only suggestion, which the manager promised to help with the next time, is for the shrimp to be deveined and shells removed before cooking. Tail on would be simple enough to remove, but it took me a good 10 minutes to clean and shell all of them, and by then, my husband was half-finished and most everything else was cold. Like I said though, the manager said he would take care of it the next time we ordered a shrimp dish. Attentive & friendly service in a clean cheerfully decorated restaurant goes a long way too!
Class: bilboquet


Example: Would NEVER recommend this car wash to anyone.  Hire lazy staff that don't take any pride in their work.  Better off spending a $1.00 and vacuum yourself.  Company is run horribly.  Don't waste any of your money as you will never be happy with end result.
Class: unsuspecting


Example: I'm saying this is as good as it gets. \n\nIf you're a visitor coming for a Steelers game, that doesn't need 5 star accommodations, then I HIGHLY recommend checking this place out. Two words: FREE SHUTTLE. Hell yes, free shuttle to and from the Pittsburgh Steelers game(downtown Pittsburgh Hilton, about 1 mile away). Free shuttle to and from the airport. Complimentary managers happy hour (two free drinks per person). Complementary Internet and parking. Breakfast buffet in the morning. Seriously, as a tourist on my first trip to Pittsburgh for a Steelers game this hotel made everything way to damn easy. \n\nIt isn't 5 stars for it's glitz and glamour, however the rooms are clean and I cannot stress how tremendously friendly the staff is. It isn't exactly close to the downtown area, but like I said- free shuttles will take you there and pick you up. I can't recommend this place enough for it's 'value to complimentary services' ratio. Made my trip to Pittsburgh a breeze.
Class: bilboquet
Considreing the above, classify the following: I went here last Friday, and it was my first Pittsburgh bar experience!  What a great way to get acquainted with the bar scene.  This is totally my kind of place.\n\nDrinks were a little pricier than I like, but given that the bar is awesome, I'm not really surprised or too disappointed.  Pregame first and you'll be dandy.  The decor made me feel like I was in a trendy cave.  We went into the back room, put our drinks on these cool glowing tables, and danced to the great 80s music!  I love 80s tunes, especially when the music is familiar, when it makes you go \""OMG I LOVE THIS SOOOOONG!\""  Also, the music wasn't too loud - we could dance AND talk without totally screaming.  I saw some pretty cool tables, one was a lot lower than the rest of the bar, like it was down in a pit - guess you have to come pretty early to claim that cool spot.  Anyway, I had a great time at Lava Lounge, and would come back any Friday.  I'd just rather drink somewhere else first, somewhere a little cheaper.  My mixed drink with flavored vodka was $5.75, and I think their \""martinis\"" were $8 or $9 - a girl in our group got one and really didn't like it - I tried it and found it pretty unappetizing myself.\n\nCome for the atmosphere, and maybe one simple drink or two!