Text - It seems you only get base model features for a luxury price at Rudy's. \n\nRudy's Burritos does NOT live up to its hype! These overinflated ratings are proof that the far East Valley is still yearning for a quality Southern-California style burrito joint to deliver great border-town Mexican fancy and spiced-up comfort food at a price that's reasonable. Unfortunately, Rudy's does not succeed in the eyes (and mouth) of this experienced burrito-shack groupie. \n\nI walked into this small eatery with high hopes. I love all shapes and sizes of Mexican food establishments, from hole-in-the-walls to name-brand franchises to street-side food carts. Nothing gets me more excited than a lonely burrito shop squeezed into the obscure corner of a strip mall. On the outside, Rudy's had everything going for it...a basic store front, minimal signage, and a small patio with only a couple tables and some wobbly, weather-worn chairs. Definitely one of my favorite sights! \n\nHowever, I was thrust back into the world of the mundane once I encountered the unenthusiastic staff of 2 women running the place the night I went. Both women failed to greet my party, even when it was our turn at the counter to order, and with only 1 person ahead of us, who herself had ordered just 1 burrito and a handful of street tacos \""to go\"", it managed to take the elder of the 2 employees (the only one actually cooking) nearly 20 minutes to serve the first customer and start preparing our food. Thankfully, we were not in a hurry!\n\nWhile I didn't go in expecting anything life changing, I did hope for more than the bland, boiled shredded beef and sparsely \""filled\"" burritos and tacos we received.  I was also charged for guacamole that they couldn't provide and they refused to give me a refund, even though it was only 50 cents!  Ultimately, there wasn't enough uniqueness at the heart of any of the dishes we tried to make them memorable and the prices felt completely unjustified.  I'm happy to spend double what we spent here on a good quality burrito, so believe me when I say the \""comida\"" is not worth the cost!  Between the food, the prices and the (lack of) service, I felt completely cheated out of the unique food experience that I had hoped for. \n\nIn the end, the food was average, the delivery was plain, the atmosphere was nearly hostile and both the d\u00e9cor and service were less than flattering.  I left with the realization that I could have spent the same money elsewhere and received better food and a better experience overall. \n\nIt's on to the next burrito joint for me...
Group - betokener


Text - Awesome place to relax and have a beer and some food.  Lots of screens to watch sports and lots of beer choices to choose from on tap.  The guys that run this place are great they always say hello and are always friendly and cheerful.  I have never had a single problem here at all.  I go here often and will continue.
Group - lymphocytosis


Text - This place is decent. Love the outdoor seating.  But overpriced?  Really?  Noooo, you must have the wrong place, lots of food for cheap, appetizers good too, nothing to rave about. They give you a lot of food and it satifies your greasy food craving.  I'll be back.
Group - lymphocytosis


Text - Had a lot of fun.  I'm not the best artist, but I think my painting turned out pretty good in the end.  Whether you are good or not though, it is a fun time.
Group - lymphocytosis


Text - Awful.\n\nI dont know what 3 rooms they are talking about?! I found one room and a little bar area on the side (if thats a room, they are very misleading). The place is overly packed. It takes FOREVER to get ANYWHERE in this club. I left after about an hour.
Group - betokener


Text - The service here is a COMPLETE disaster, from our waitress to the management to the kitchen. \n\nFYI: Our waitress tonight was Jackie. \n\nMy fianc\u00e9 and I came here for a simple date night dinner. The first disappointment was that this place does not serve beer on tap. \n\nWe then ordered two Micro Burgers and an order of Parmesan fries to share. The fries came out first, about 20 minutes before our burgers. Don't know if it was the loud atmosphere or the language barrier, but our waitress got our burger orders wrong. She brought us each a burger with grilled mushrooms and heavy cheese. Once we grabbed her attention, we let her know that these were not the burgers we ordered, maybe someone else's? After much back & forth, she finally understood our problem, apologized and offered to have the cook \""scrape off mushrooms and put goat cheese on them\"". She explained that this would be much faster than waiting for a fresh Micro Burger. Uh, no. Who even offers that? WTF???\n\nAnd then? She returned with the same burgers, just with the mushrooms scraped off. Really?!?! OMG....so angry. \n\nWe politely told her these were again, NOT what we ordered and did not just want the mushrooms scraped off. We wanted MICRO burgers, which came with goat cheese, avocado and marinated tomatoes. She actually said \""that goat cheese\"" and pointed to the melted cheddar cheese on the burgers. OMG, really?!?! Now she's just lazy and thinks we are stupid and trying to push the current burgers off on us anyways??? WOW. Completely unacceptable. \n\nWe knew at this point that we were gonna be here awhile waiting for the kitchen to do it right. In the meantime, our fries got cold so we ordered another basket as a fresh replacement. \n\nShe came back a third time with the correct burgers. Why the hell this took so long is beyond me. New fries were served as well. We ate our dinner an hour later than we planned. The fries here were limp and greasy, the burgers....after all that mess....were just ok. \n\nWe got our check and just wanted to pay and get out. The service was beyond horrible and our waitress knew it. The manager knew it. But the attitude here was a big fat OH WELL, WE DON'T CARE! There was never an offer to comp any of this disaster, we were actually charged for two burgers and two fries. I paid for it, but I was pretty disgusted. \n\nSo: That being said, we will not be back. We're locals and we love a lot about the M Resort, but there's no way in hell I will be back at this burger hole. I will also think twice before driving out there for the wine bar, the day spa or the buffet as well. Which sucks. Service is everything. \n\nWe will also make sure friends and family are aware of the poor treatment we received. It was just plain wrong. No sense of customer service here whatsoever. Big fat FAIL.
Group - betokener
Classify the case below.
The hotel was nice.  Only downside was the pull out couch/bed did not have any sheets and there were not extras in the room.  I know I could have called to ask for some, so that's on me.  We managed.  Otherwise, the hotel was clean, room was awesome.  The staff was amazing!  I just wanted to say Kiara Sanders went well out of her way to accommodate us while we were traveling.  There was  room mix-up and I left my sunglasses in the original room.  She personally took the time to get me back in the room to collect my glasses.  So I wanted to say thank you to her and the rest of the staff who helped us out there.  If you are traveling in Pittsburgh, I would definitely stay there again!