Example: My husband and I have no yard experience so our rental house was in... not great shape (overgrown bushes and tree, a couple of dead plants, weeds).  I'd been trying to do it myself but was pretty over my head.  We found Ultimate on Yelp and called Brian who made contact and went by our house the same day, texted a quote to my husband and had his crew out a couple of days later.  \n\nHis guys were wonderful - they arrived a bit early and got right to work.  A bit less than three hours later and the bushes are trimmed, dead plants removed, all the weeds are gone and they took out all of our neighbor's bushes and trees that were hanging over onto our yard and driveway.  I was sure given how much work there seemed to be that we'd end up coming in a bit over the original estimate... just got the invoice today and it's under what we were quoted!  We are so happy with them we've signed up for monthly maintenace services to keep it looking nice and tidy. \n\nIf you need quality work done quickly definitely call Brian
Class: ventail


Example: I made the mistake of coming in during the lunch rush. It was my intent to treat a colleague with very specific tastes to lunch. When we arrived, the line was twelve people deep, so our assumption was the food was worth the wait.\n\nAs we waited we noticed the manager or owner take a person out of line and personally take and expedite her order. At first, I thought he was trying to speed service. The woman in front of us commented, \""if I were in tight spandex maybe I'd skip to the front of the line too.\"" Sure enough, the helpful employee did not take anyone else out of line to take their order and stayed chatting with the young woman until her smoothie came.\n\nMeanwhile, my associate noted prices were higher than she really wanted to pay for a smoothie or lunch. Since we were already waiting and the lunch hour was winding away, I reminded her I was treating.\n\nAdventurous, I ordered the ostrich burger with tofu fries. My companion ordered a smoothie and a make your own meal with salmon and rice. By the time we paid, the helpful manager had long since seen his prey leave with her smoothie and was sitting alone at her table on his phone texting or maybe yelping. \n\nWe waited to take our food to go. As we waited, we both cringed hearing the cook at the grill sneezing. This is incidental as I'm sure he was sanitary about the sneeze, but it's still not something you want to hear as your food's being prepared, and it bolstered a so far unsatisfactory experience.\n\nWe eventually received our order and rushed back to our office to eat.\n\nMy coworker's first comment in the car? \""This smoothie is terrible. I can get a better one a Whole Foods for half the price.\"" \n\nWe waited till the office to start in on the rest. My ostrich burger wasn't bad. This was my second ostrich burger ever and it ranked top two. The tofu fries were actually pretty tasty. \n\nUnfortunately, my coworker's meal wasn't as tasty. Already unhappy with the smoothie she asked me to taste her rice. The rice was still uncooked. The fish on the other hand was overcooked. For the rest of the day all I heard her say was, \""that smoothie was not worth nine dollars\"" and \""how hard is it to cook rice?\""
Class: unmuzzled


Example: i requested the reflexology pedicure which was ok.  But the girl who did the massage was not the same as the one who painted my nails.  The one painted my nails was rough on my feet and did an ok job.  But what really made me mad was when I gave her a $5 tip (which I felt was generous) and she asked if I was planning to tip the girl who massaged me.  Are you kidding me?  I will never go back there!!
Class: unmuzzled


Example: Really disappointing. Service is bad when you enter. If it is busy expect to be treated poorly. Have a reservation? That will be ignored and you will wait like everyone else. Once seated servers are pleasant and nice,\n\nThe food is poor. Verges on disgusting. I had their much-beloved squid ink linguine with lobster. The pasta was mushy--way overcooked. Far too much cream and cheese. Lobster meat suspiciously tasted like it was recently thawed out from a frozen state. Didn't finish this dish.\n\nMy wife had a chicken special. Dry. Boring. Bland.\n\nMaybe we just had a bad experience (it was a busy Friday night 8pm). The popularity of the place and the plethora of positive reviews and high ratings indicates that this might have some great moments, but unfortunately not this time.
Class: unmuzzled


Example: I got the ultimate combo (this thing is a monster! 3 patties!) the girl at the counter was very nice, and the dining room is empty at 11:40 am, but the drive thru had some cars in it. I think I made the right choice of coming inside since there are only 2 people working, and they're having trouble running the window.\n\nThe burger was great! Fries were ok, and the soda was a little flat, but I'll come back and order again. Do yourself a favor and avoid the drive thru...
Class: ventail


Example: I have some wonderful news which probably most people won't care about but that is beside the point.  I'm happy about it.\n\nThis BAC branch is nearest to my home.  It is convenient so you'd think I would go in there most often when I need to do more than use the ATM.  WRONG!  Over the past few years the customer service has been a reflection of a string of branch managers who didn't seem appropriate to be in that position. I will share two examples with you.   One made you just not want to go in there, period, due to the charm she did not exude.   Another was nice enough but didn't seem to be really capable of doing the job. There other employees had to work with these people and some of them came with them it seemed, which made it worse.  I hold my bank to a higher standard as it is handling my money for me.  As a result, I guess I have higher expectations when I walk in the door as opposed to other businesses.\n\nToday, I either left my wallet at a restaurant that was closed before I could get back there lost it, or had it stolen.  When I discovered this, I realized that if I was going to get there before closing, I had to got to 20th St and Camelback.  If I hadn't felt I should have a temporary debit card to use in case of an emergency, I would have waited until the next day and gone else where.  Before I walked in the door, I reminded myself that as usual I'd better expect a long wait as was the case for even the most minor of things at this branch, among other things.\n\nIt was a relief when a young gentleman, Christ Berry, a personal banker, who seemed to be better capable of giving customer service in the past was available to help me.  As we went through the process of doing what was necessary, Chris actually seemed happy and relaxed in what he was doing.  Another personal banker whose name I don't know was actually smiling when she came over to get something next to where I was sitting.  I finally told Chris that I usually dreaded coming in that branch because of the attitude that usually prevailed and how long things always took.  He asked me how long since I'd been in and went on to tell me that they had a new manager.   She'd been making some changes and customers seemed happy about it.  I couldn't argue.  He said he'd to like me to meet the new manager who turned out to be an assistant from one of the branches that I'd much prefer to go to.  Her name is Shaleen Scott who has been promoted from assistant at one of the branches I much prefer to go to.  She even recognized me even though we hadn't had that much actual personal contact.  She straightened out a problem caused by the bank itself one day and couldn't have been more gracious in the way she did it, one day so I recognized her immediately.  she also was pleasant enough to always take a moment to say hello when she say me in the future. \n\nThe moral of the story is this.  It is a pretty safe to say if you aren't happy with your branch, try this one.  I'll be going back.  When it involves my finances, this is the kind of attitude I like to see.  After they closed the branch in Fry's across the street I was bummed  For as small as it was, I always felt appreciated there and could get things done promptly.   I felt this same attitude today so guess I can start using this branch again regularly.  What a relief!  Minor plus to all of this.  With the cost of gas, closer is always better!
Class: ventail
Classify the following: I'm not a coffee drinker so when everyone else in our group got coffee, I asked for their tea selection. \n\nThe staff is super friendly and they recommended the mango black tea for the iced tea. \nI'm a big tea drinker and I'm somewhat picky so I was happy to see they do it right. I.e. Brew strong upon order, and chill with a large cup of ice. \n\nThe tea was so good that I asked for what the brand of tea was, and they were super helpful.