Example: While staying in Las Vegas working we stumbled across this place after coming down with a cold and needing some hot soap.  The wonton soup is the best I've EVER had.  They make it with lots of stuffed  wontons, shrimp, bbq pork, bok choy, cabbage and onions.   We also had the general chicken, orange chicken and chillimint chicken.  All of it was wonderful.  No heavy soggy batter just nice and crispy.  The delivery guy was pretty quick and very polite.\n\nI would have given them a perfect score but they really lack when it comes to the lo mein noodles and the fried rice.  Very plain!  Don't let keep you from ordering thou, next time I'll order the steamed rice.
Class: acromegaly


Example: Dan Majerle's new joint, located on the corner of 2nd Street and Washington next door to his flagship eatery, gave me a pleasant surprise today when I stopped in for some quick eats. \nExpecting simply \""eatable,\"" I got way more. \nYou will not find better pizza (2 slices for $6) or lunch hour service (helpful, friendly, smiling, composed under duress) anywhere in Downtown. The combos include a drink and a nice little salad and there are a couple of flat screens tuned to ESPN. I took my slices to go but next time I'll gladly eat in.  \nThe only criticism I can make is that the selection of pizzas was a little weak, but I had no problem waiting three minutes for the next piping hot pepperoni pie to spring from the oven. \nGreat job, Thunder Dan!
Class: acromegaly


Example: I made a reservation several months ago. Today I go to pick up the car, wait in line for fifteen or twenty minutes, and they don't have any. No cars at all. I understand how rental car reservations work, you reserve a price not a car. I'm not happy if a car isn't available and I'll get over it, but the attitudes of the people here was unacceptable. The smarmy little douchebag \""manager\"" pretty much told everyone on line to go to hell and it's not their problem. He was just talking down to everybody and not caring or explaining why this happened. He told us to come back tomorrow, maybe cars would be available, but he didn't know what time and nobody answers the phone there so don't bother calling. If someone got a little angry and raised their voice it anything his response was \""now you're not getting a car tomorrow.\"" Like he was reprimanding the people on line who were understandably upset.  His obnoxious attitude was really pissing people off and it got him very close to getting his ass kicked. The rest of the staff was no better. The situation needs to be explained to people. They would just walk away when someone asked how they could have no cars. Sending out some little prick and calling him a \""manager\"" only made things worse. \nDon't bother dealing with this place. Even if they are the cheapest go somewhere else. Don't contribute to putting food on any of their tables.
Class: endotheliocyte


Example: Definitely the worst rental car company I've ever dealt with.  The two shuttles to get there wasn't the biggest deal but certainly wasn't as convenient as other rental agencies.  The customer service and explanation of charges and options was disappointing.  I tried to call ahead and negotiate a 1.5 hour late return but was denied, and told I'd be charged and extra late fee (in addition to an extra day rental).  I couldn't even drop the insurance on the extra day of rental charge without coming in to their office to do it.\n\nAnd this truly is my fault, but I pulled into the lot without a full tank of gas.  There is a gas station right across the street from their building.  I asked one of the people cleaning the cars if I could fill up my tank across the street and she said yes, go.  So as I try to get back in line to leave I'm flagged down by the employees and they refused to let me leave.  My entire deposit went toward filling about 60% of a tank on a Fiat 500.\n\nMy overall opinion is this company has a number of \""rules\"" that are designed with profits in mind and not the customer.  People make mistakes and have to deal with unexpected situations.  A company that makes that unnecessarily costly on the customer and is totally unyielding about it is not one I will do business with again.
Class: endotheliocyte
Classify the case below.
Color me (red) impressed! HotelRed is pretty fab! In terms of accessible and affordable hotels (outside of game days), this modern abode is tops. Let's roll down the attributes, shall we? \n\nThe location: A stone's throw away from Camp Randall and very accessible to campus. If you need to throw yourself into anything Bucky related, this is a great location.  \n\nThe lobby: Clean, modern and full of red accents! I felt quite welcomed in this well lit space filed with friendly employees. \n\nThe service: Speaking of friendly, everyone I encountered from the front desk attendant to housekeeping to the concierge to the CM was quite cool. Not overly smiley-in-your-face-so-cheery-it-hurts, but perfectly amiable. \n\nThe rooms: Full kitchenettes in every room! Woot! And a nicely price honor bar to boot. The beds are quite soft and comfy with a nice view of the large LG flatscreen. The bathrooms are also very modern with a giant showerhead and sprayers. And don't forget the Aveda bath products. Don't think I didn't take those home. My one recommendation - provide each room with a pair or two of slippers or grippy socks - those concrete floors can be chilly on bare feet! \n\nThe restaurant: I ordered room service from The Wise, the restaurant downstairs. My baked mac and cheese with artichokes and pancetta was pretty delightful. If you get a chance to snack or sip at the hotel, definitely give the restaurant a go. Plus, their patio is comfortable and huge! \n\nThe amenities: Free parking, access to a few nearby fitness opportunities (health clubs, bike rentals, running trails), and complimentary chocolates and beverage upon arrival.