Case: Surprisingly quite (except for our table) on the Friday before the ACC championship game. \nI would imagine this place would be hopping after work! The atmosphere was great for the young crowd to hang out. \nMost had the filet, I had the lamb, and one other the salmon. All were cooked to perfection except the lamb. It was a bad cut with lots of gristle that I couldn't even cut through, so three sizable pieces couldn't be eaten. \nThe Tiramisu Chocolate Martini was with the whole trip to Charlotte!!!  We may have ordered a few extra of those.
Classification: mosshead


Case: I had a really bad scallop and got sick. I will never go back here!
Classification: promenader


Case: Chosen for it's proximity to the Venetian poker room, I had a pretty good meal. Sat at the bar and the enthusiasm of the barkeeps was infectious. These guys were handing out samples of all sorts of different beer and whiskey, and had a story to tell for each one. Food wise, it was all pretty good. Started off with the fried pickles, which, I am obligated to order whenever it is on a menu. Cmon people, it's fried pickles. Anyway, they were tasty. Ditto for the Eggplant Parm on Ciabata bread with a basil pesto. Delicious. I can't explain why I got good service and others didn't. Maybe you have to sit at the bar.
Classification: mosshead


Case: This was a nightmare of a visit. Let me tell you how it started a catastrophe but ended on a slightly positive note. \n\nThe wife and I were very excited to be in Phoenix, Az. We were in town for a roof-top wedding at a nearby venue. As we pulled up, I saw that the hotel offered valet parking. Due to the fact the underground parking structure was too far, we chose to utilize valet.  \n\nThe valet experience was a nightmare. I parked my car in the line of vehicles waiting on valet service. The wife and I exited the vehicle and began to gather our belongings. I looked up and saw no vehicles in front of us indicating we were next. WRONG!\n\nI looked up and saw about 5 valet employees screwing off on the curb. I had to yell, \""Excuse me, you guys valet right?\"" They rolled their eyes and began to argue amongst each other. When they finally settled their dispute of who was going to do their actual job, a young kid approached our vehicle. He took our keys and gave me a ticket. But then he asked a nearby female employee for some help and she quickly replied, \""You're going to have to ask someone else. I'm busy.\"" She wouldn't help a fellow employee out and was a total jerk about it. The look of embarrassment on the valet kid's face was heart breaking. Talk about a crew that hated their job and was equally as unprofessional. \n\nIt carried over with the front desk personnel as well. We approached the front desk where there was a line of approximately 8 persons. There were 2 clerks working the front desk but when I approached the open clerk, she said she was not helping patrons at that time. So I went back in line were there were now approximately 10 persons waiting. It should be noted that when I came back down to the lobby about an hour later for a drink at the bar, the line was approximately 25 persons long. \n\nAs I waited in line, my wife took a walk down to the concierge to arrange a taxi. When she asked to have a taxi called in an hour's time, the concierge didn't even look up at her. She pointed towards the front of the hotel with her left hand and said, \""There will be taxis out there all night.\"" Given that my wife is a hotel manager in Los Angeles, she was appalled. At least provide eye contact if you're going to be rude! \n\nWe got to our room and saw that they presented a very nice room. We thought, \""What a shame. This is a beautiful hotel. Too bad the service is so terrible.\"" \n\nGetting ready for the wedding, we both took showers. Everything was going smooth until I reached for the towel. Let me make this clear . . . .  I would not wash my CAR with their towels. The towels at this hotel were extremely thin and stiff. Not only were we shocked that such a nice hotel would present this filth, but it ruined any momentum the hotel was building. \nDue to the fact I was ready long before my wife, I headed downstairs to the bar for a glass of wine. The bartender was very friendly but I must admit, his appearance looked as if he just rolled out of bed. His attire was sloppy and wrinkled, his hair was a mess, and he was at least 2 days unshaven. \n\nIt was almost as if the hotel staff was rebelling against the management. There was no class in this place. \n\nThe only positive experience I had at this hotel came when I needed my wedding band retrieved from my car. I asked one of the valet employees to retrieve it for me out of my vehicle and he did so rapidly. \n\nI will not be returning to this hotel. There are some things that can be overlooked but a common denominator of poor service is not one of them.
Classification: promenader
Classify the following: This hotel was a refreshing breath of fresh air after my stay at the Holiday Inn.  This hotel is connected directly to the underground, so you can avoid going outside in the winter.  There is also a pool where you actually swim outside from the locker rooms.\n\nSo how was the cleanliness?  It was very good.  The bathroom was clean and the room looked like it had been vaccumed that day.  I was pleased to see that there were no old Subway napkins on the desk like at the Holiday Inn.\n\nLocation?  I think I said it up top.  This hotel is right on top of the underground and across the street from Gare Central.  It is a little hike from the Air Canada Centre, but it isn't that bad.\n\nHow was the bed?  Well, it was okay.  It wasn't stellar, but it wasn't lumpy or hard.  I slept well, but I do have to say that the mirrors in the corner of the room over the mini-fridge was a bit spooky.  And those cookies that they charge you for when you eat seemed to be screaming at me to eat them as they sat by the mirror.\n\nBeing a Gold member of the Hilton program I had access to free breakfast.  It was very well appointed with cereal, pastries, fruit, and juice.  Of course tea and coffee was available as well.\n\nAll in all I enjoyed staying at this hotel, but those mirrors were just creepy.