Case: I had eaten at this place before, and was impressed.  However, this last time was awful.  Our server was either new or not very bright.  She has no knowledge of the menu.  I know what you are probably saying, I'm just being to critical.  I've worked in restaurants my entire career.  I been a waitress, manager, bartender...you name it I've done it.  The service was just awful.  She asked me to point to the item on the menu so she knew what I ordered.  I ordered their signature eggs Benedict, my boyfriend ordered their steak and eggs.  After about 20 minutes of waiting our server comes up and says there steak shipment didn't come in.  And I mean that's all she said.  She didn't come with a menu, and didn't explain what that meant.  I asked well then can we look at the menu again.  She kindly brought it to us, but at this point we had already waited 20 minutes.  My boyfriend and I were starving.  We decided to leave.  On our way out, he told the manager what had happened and she just said \""Okay\"", and looked at him blankly.  There was no apology, no acknowledgement of the situation.  Keep in mind the person he told was the owner.  There was no professionalism involved at all.  This is a prime example of people that think they can open up a restaurant just because they can cook.  I will not be back.  And I do not like their cinnamon rolls.  They are very dense.  I hate to be hurtful, but the service was just that bad.  The server we had should have never been allowed to work until she learned a little bit more about server etiquette.  We ended up going to Crazy Otto's which is delicious.  I recommended the biscuits and gravy.
Classification: patronizing


Case: We had reservations for the patio a few months back. We arrived on time, we seated promptly at a nice table and brought water immediately. However. It went down hill from there fast. Two different servers came up and introduced themselves as our servers. It felt rushed. We gave one our drink order, only to have the other come up and ask what we would like to drink. What...? The wine came a long while later. We put in an order for a jidori chicken appetizer with a server and some guac made table side. Both were good. For dinner we ordered the diver scallops and another chicken item. Right after one server took our order for entrees, another came up and dropped off dessert menus. What...? Did we not get our entree order in? We will never be sure when the entree orders were put in. Did the server forget? Why did we get dessert menus? It took almost an hour for entrees to come out. Which was fine as the appetizers filled us up. But still. Both entrees were good but I've had comparable food with proper service at other places. My scallops were perfect although I realized I wasn't a big fan of the set it was with. Boyfriend liked his chicken. We were planning to get dessert but after all was said and done I was full and completely turned off by the service. Our bill was somewhere around $130 before tip. I've worked fine dining, I'm still a server. This was the worst service I've ever had, not because the people weren't nice but because it was so chaotic and stressful and the energy was reflected onto the guests. Def not worth $160, which is a lot to us. Lastly, I forgot my sweater there and didn't realize until we got home. I called the restaurant and the host said they had it. I gave them my name and number and said I would be in the following day. I went to pick it up the next morning and it was no where to be found. Kind of ridiculous if you ask me. Save your money. There are so many other wonderful restaurants in Old Town with service that isn't so stressful.
Classification: patronizing


Case: Was here 9/11/09 staying at PH. \n\nWe were with a group of 7: 4 guys and 3 girls. Our host informed us to meet at the Halo Bar in the Miracle Mile shops between 10:00PM and 10:30PM. We were told it would be no cover for the ladies and guys were $50.00, which included table and bottle service. After standing around for about 45 minutes, waiting for another group, we were told the plans had changed and guys would not allowed to sit at the table, they had to pay just $10.00 cover to get in and the ladies would still be free with table/bottle service. \n\nAnother 30 minutes goes by before our host gives up on the other group and we head in to supposedly get into the club. The VIP line is as long as the line for the general public. As our group is waiting to go up the escalator a mob of \""other VIPs\"" splits our group up and some of us get in, some of us are waiting at the bottom of the escalator and others are still on line behind the rope. Luckily as I headed upstairs I got a stamp on my wrist. \n\nAt the top there are three more lines to wait in and a cash box for cover. We were informed guys were $30 and ladies were $20 after 11:00PM. The only reason we were arriving \""after 11:00PM\"" was because we were waiting on our host. Naturally, our host has been detained downstairs and isn't there to explain our \""status\"". They let me and the other girls in free as we had stamps. They cut the guys wrist bands off and charged them $30 a head. At least we're in. \n\nI look around and I am astounded the line was so long for this place. It's half empty and every table has 10-15 girls sitting (not dancing) at it. Maybe 12 guys in the whole place. The music is a weird throwback mix of 90's Top 40/R&B. Out of no where our host appears and explains that since the guys already paid it's too late but he can let the girls sit at a table and drink for free. So much for guys not being allowed at tables; it was a sausage fest at the table with \""free Skyy for VIPs\"". I was able to use my feminine wiles to snag drinks for myself and a few others in our group. An unlucky one was stuck paying $14 for a Corona that was poured into a plastic cup. By about 12:30AM the vodka just \""ran out\"" and was not replaced and there was no explanation. \n\nThe club itself was laid out very strangely and the headliner never showed. All in all I would not come back here. Rain, Tryst and Tao are much nicer Clubs, minus the drama just getting in the door.
Classification: patronizing


Case: Absolutely the best crepes ever!   The coffee is amazing too.   Great atmosphere and customer service.\n\nMy recommendations:\nAna Banana Fosters,\nThe Monterey,\nThe Rosarito
Classification: Spiraeaceae


Case: My husband, who is a huge comic book geek, loves this place. He always brings his out of state friends to it. I have only heard good things about it- and from very particular comic book geeks. It has a great vibe.
Classification: Spiraeaceae


Case: How can you go wrong!  This location is easy access off the 101 and cave creek.\n\nPros:\nOrganic tomato sauce\nPickles\nTrash bags\nAvocados\nLimes\nBell peppers\nTequila\n\nCons:\nBusy on Sundays\nMakes me want to impulse buy a $200 trampoline\nLook honey, cinnamon buns!!!!
Classification: Spiraeaceae


Case: Ohhh how I wish Roast wasn't nestled into the heart of college stuff. Because other than the location, I loved it! \n\nThe name, ambiance and superb (read: incredible!) beer selection on tap and in bottle are a tad more sophisticated than your usual campus sandwich shop. But it works! Sometimes I want all that without getting fancy and spending a ton.\n\nAlso, from my one experience, I didn't get any of the \""new restaurant vibe\"" that most spankin'-new places emit like toxic radiation. This crew already seemed to have a good handle on their sandwiches and beers.\n\nIf you'd like a casual but delicious dinner and a glorious craft beer on tap (i.e. New Belgium, Three Floyds, Founders), ignore your instincts and head out to State Street.
Classification: Spiraeaceae


Case: Style over substance. This restaurant has a lot of polish to it but it's missing a lot of details that would make it more enjoyable for the diner.\n\nThe menu is printed on a 6' tall mirror as you walk in. It's not easy to read the menu especially when the mirror is reflecting a dark background, like dark clothes that you're wearing. I went safe and just ordered the All American Burger and shared a large fries with Parmesan and herbs. Also ordered an iced tea.\n\nI was bummed that there weren't burger patty options on the menu, like bison, buffalo, turkey, etc. (If they were there I couldn't see them - see paragraph #2)\n\nWhen you get to the register to order, you do get a nice warm greeting and friendly service. However, you can't see the menu anymore and it's a bit frustrating. They have two monitors on the back wall showing random product images but those images don't seem relevant or captivating, and even seem washed out from either poor monitors or poor photography. I think they'd be better served by having menu panels where customers are used to seeing them vs. a picture of ripe tomatoes.\n\nI went to get my iced tea and found that they use Coke's bag-in-box Gold Leaf tea. So, it's \""natural\"" burgers and \""formerly natural\"" iced tea. I don't drink soda and I like good iced tea so I am dismayed when restaurants choose bag-in-box tea products vs one of the many quality fresh brewed products that are out there.\n\nThe burgers and fries came out in a timely manner with friendly service. The food was delivered on half sheet pans - one for my friend's hot dog (which was in a small paper tray), one for the fries, one for my burger. \n\nThe burger is tiny, like McD's Quarter Pounder sized. I'm not looking for a huge burger but this little 4\"" bun looked even worse sitting on the acreage of an otherwise empty half sheet pan. The presentation was awful. The burger did taste good but for the size it was more like a $4 burger especially since it doesn't include a side of fries. The fries were good and worth ordering again.\n\nI want to like the place. It's nice with the open garage doors, the Big Ass Fan on the ceiling, the friendly service. But it seems that they put their money on the glitz of the project vs. on things that make dining better, and easier.
Classification: patronizing
Considreing the above, classify the following: Dr. Hunt has been our vet for the past 2 years.\n\nRecently, one of our cat's health has started to decline, and Dr. Hunt and his staff have been absolutely wonderful in terms of their compassion, expertise and attentiveness to us during a very difficult time. Dr. Hunt simply cares about the animals he's treating. I can't express how much I appreciate Dr. Hunt following up about our pet's care after we saw the specialist, and how he made sure we understood what was happening.\n\nI deeply appreciate how supportive he and his staff were about our decision  not pursue chemotherapy, further diagnostics and surgery- as recommended by the other vet - instead he has helped us give our pet the highest quality of life possible.