Case: If I could give it no stars I would. The coffee was good. The staff was decent. It's nice that they had a play area for kids. However, my husbands and my food came out first and we had to wait an additional 20 min to get our children's food. By that time ours was completely cold. We also ordered a sweet crepe but the cream was completely broken and separated. We had such high hopes but needless to say we were completely disappointed.
Classification: laconica


Case: Horribly rude staff. They lost my order, denied ever receiving it until I showed them the confirmation I received on my phone. When they realized they were wrong they scrambled to try and make it right which was ok, still took 90 minutes to get my order (only 10 minutes to actually cook the pizza, wtf?) garlic knots were soggy and had a weird tinge to the taste. The pizza was alright but the headache to complete an order with them and being treated poorly just isn't worth it. I don't think I'll be making the trip again.
Classification: laconica


Case: Service department took me on a Saturday morning, even though I didn't have an appointment.  Took care of my care problems and got me out by lunchtime.  While waiting, got free coffee, donuts, and internet use.  Much nicer than any other Toyota dealership I've ever been to either in Las Vegas or Los Angeles.  had the parts I needed for the repairs.  Price was also very reasonable.
Classification: frondesce


Case: Great food. Great down-home atmosphere and friendly staff. Breakfast is wonderful and the coffee is good. Waffle house is crowded yet Corner Cafe is better all the way around.
Classification: frondesce


Case: There is better pizza to be had, and there are places with better beer selections. There is no place in Champaign-Urbana with a better beer selection that also serves pizza, though, and the pizza is not half bad, if you like your crust cracker-thin and crisp. I like the smoked salmon. \n\nI was very sad on my recent visit home to find that Bell's no longer distributes in Illinois. That is tragic. You can still get Lindeman's on draft though; I'm not sure you can even get that at the Blind Pig. \n\nI can't wait to go home again now that C-U is smoke-free. I will be able to enjoy this place at times other than 2 PM when there are actually other humans there.
Classification: frondesce


Case: I am sad to say that i have to give Mandalay Bay a 1 star. This also extends to the \""up scale\"" THE Hotel area. My friend and I treat ourselves to an up scale Hotel Vegas trip every year. This year we picked THE Hotel at Mandalay Bay. the problems began the second we stepped out of the car at the valet. The valet was kind and kept trying to get someone to come get our bags. I had to stay with the car while my friend went to check on. Finally i was able to join her and arrived at the front desk in time to hear the receptionist say that they had nothing available at this time which was around 12:15.  We booked the room weeks earlier and had requested an early check in which is suppose to be at 10AM, so imagine our shock when the only solution given was to check into a penthouse at the regular Mandalay Bay hotel for an extra $100 a night. As tempting as that offer was we  wanted to stay at THE Hotel. So magically there was a room available and we went up to the room to find a view of the ever beautiful parking lot. Now when we booked the room we made it clear that we wanted a Strip view because coming from the desert we don't want to stare at more desert. Upon booking we were assured that we would have a strip view. \nAfter my friend called back down to see about getting the room ORIGINALLY booked, she was informed that is was not possible not only now, but at all today or this weekend. My friend asked to speak to someone regarding changing our reservations to another hotel, soon after we were moved over to the strip side. \nNow once in our new room my friend called to ask the original receptionist she spoke with why she had stated that there was no way of changing rooms. However she was placed on hold to wait for her. Now when the receptionist got on the phone she immediately started speaking Spanish. now my friend has a Latin based last name but does not speak Spanish. Needless to say we were shocked by this behavior and assumption. I am happy that there are bilingual employees there to offer proper communication for guest, however, assuming someone speaks a language based simply on a last name is very inappropriate and unprofessional. After speaking to a supervisor about the entire experience , Chad offered a food and beverage credit. This was kind, but not the point. \nThe next day we decided to go the the Bathhouse spa for a few hours. The ladies at the front desk were kind and polite. the problem we that the water at the spa began eating away at my brand new  swimsuit. I rinsed it off and continued my experience nude. Their towels were not big enough to accommodate my chest size, but i wanted to relax so i went about my private bath. Upon finishing my bath i went into the women\""s locker room to shower. I saw a machine that instructs you to place your swimsuit in to prevent chlorine damage. Now this is suppose to ring out excess water, so i re-rinsed my still melting swimsuit and place it in the machine cup side down. I pressed down and the machine began shaking uncontrollably. So i release it and remove my swimsuit as instructed only to find it tore beyond repair. I* was so shocked i couldn't speak. My friend asked to speak to a manager and A woman came in asking if there was a problem.  Now i informed her that the spa began melting my swimsuit just minutes after entering the water and she stated, \"" I wouldn't know about that. I don't swim here.\"" WHAT?!?!?  When i told her that there should be a warning about under-wired tops or something because this is crazy, the only thing she said was that i could talk to security.  She was already walking away when she explained i could file a lost or damaged item report. She never apologized. I never asked for compensation. I was just wanting to let her know what was happening at her spa and i was was treated with nothing but a \""whatever\"" attitude. She never even introduced herself. We had to ask her name.\nI ended up filing the report with a very kind security officer and low-balled the price of my suit because this wasn't about the money. This was about customer service. even the day we left we had the valet bring the car around and instead of helping me with my 3 large bags he stood by the trunk. i couldn't believe it when he actually tried to reach inside my trunk after i had already placed the bags in there. I guess he thought he was going to help... after not helping. \n\nthe bad luck continued when i found out i had left my seizure medication there... Just shoot me. I got passed around to 5 different people until security went to the room and found my medication. Now i arranged for fedex to overnight my medication at my expense (i left it so no problem) and an email confirmation was suppose to be sent. Never received it, called to check the status and it was picked up and an email was suppose to be resent...Still waiting for that email. the customer service was deplorable. It seems like THE Hotel doesn't need to make a good first impression. Save your money.
Classification: laconica
Classify the case below.
The only good thing this restaurant has going for it, is their bar! \n\nThey have 22oz glasses!!!  and is very close to my job, which is great for an after work drink \n\nThe food is terrible I mean the worse of the worse, I am not a big fan of Italian food and it's because of restaurants like this!! \n\nOn one occasion I made the mistake of ordering food from this restaurant I had tortellini  in a tomato sauce,  I've had better Italian food from a can.\n\nMore is not always better the serving size could easily have fed six grown adults.