Example: We have given this place several opportunities to redeem itself but they just can't get it together and we definitely will not go back. The service is extremely slow: 20+ minutes to get greeted or a menu, another 20 minutes to get drinks and orders taken, and 30+ minutes to get COLD food every time. \nTwice when we have been there we were charged for more drinks than we purchased. When we asked the bar tender to see an itemized detail of our bill he showed us a note pad with all of his customers in it with tally marks for the number of drinks ordered. These tally marks had no descriptions of the drinks such as beer, mixed drink, or anything else let alone whether it was a bud light, miller light, martini or margarita. Just tally marks on a yellow legal pad that looked like they had been using since the day the place opened.  We have been here 7 times now, and keep giving it a chance to redeem its self every few months but they don't have what it takes. \nThe last time we were there we had a party of 3. It took 30 minutes to be greeted and given menus once we were at our table. Once the waitress dropped menus said she would be right back for our drink order. 20 minutes later she had not yet returned to our table so we ordered drinks from the bar. When she did return she gave us attitude because we went to the bar to order drinks rather than ordering from her. We ordered our food, Chicken Wings appetizer, BLT Dinner, Chicken Tender Dinner, and Chicken Wrap dinner all with fries.  A runner delivered our food 40 minutes later cold. Keep in mind a runner brought our food not a server. The wings and fries were cold..VERY COLD. After our food arrived we never saw our server for 45 minutes. When she did finally come back she asked how everything was and I told her to be honest that all of our food was cold and we only ate what we did because we were very hungry...her response: \""you should have said something to me, I would have got you hot food.\"" At this point my patience had evaporated and I reminded her that we had not seen her for over 45 minutes so there was no way we could say anything. She clearly knew she had dropped the ball and responded that she was sorry and would get her manager to see if he could do anything. This is where things really went down hill. \nI get that the server might have been busy, had a bad night, etc. and things happen...but after speaking to the manager I realized that this is just the way things are there and things will never change! \nWhen the manager came to the table he said that he heard we had a bad experience and asked about it. I explained to him everything that I explained in the above paragraph from being greeted, time to take order, time to get food, cold food, follow up and here is his response:\n1. \""Sorry it took so long to be greeted. I did see you sitting back here for a long time and didn't  greet you because you were at a table in the back and I thought maybe you wanted to be left alone.\"" ARE YOU KIDDING ME? First: It was the closest table to the front we could sit at, Second: we were at a restaurant with no food, no drink, and no menu? How many people go to a restaurant to be left alone? You're the manager if your wait staff can't say hello get off your rump and make an attempt. If we want to be left alone we will let you know. \n2. He responded to all of the additional issues as being valid and said that he knows the service is terrible, and things really need to improve. He said that he had only been there a few weeks and already knows it is a huge issue and that he was hired to fix this problem. He kept restating that he knows how bad it is, and asked us to give them another chance once he gets things turned around in 6 months. \""Please come back in the fall and try us again.\"" What a joke, if you know service is bad now, FIX IT. Don't wait. I am sure that managing a restaurant is not easy but 6 months to improve, really? It is going to take you 6 months to get your act together and offer a table a menu in less than 20 minutes?  What a poor excuse for a manager. Our entire conversation was very civil, and while he was trying to be nice, he was just saying all of the wrong things. \n3. The final thing he did to try and give him another chance was offer us \""A free round of drinks on the house.\"" We politely declined.  I don't expect things for free and this is not why I complained to the manager, but when the manager sits there and tells you that he knows things were bad and that he knows the food was probably cold since that happens a lot and then does nothing to take care of the actual issue it is insulting. Either offer something to fix the issue or offer nothing at all.!\""  Keep in mind; we had already purchased our own drinks at the bar so they were not on our food bill. Our food bill was only $21.00, not a big tab. Just take care of it and make a customer happy.
Class: campagnol


Example: I love, love, loved this place.  The decor is modern, romantic and just really beautiful.  We sat right by the window, which was nice because it faces a great view of the LV strip.   And the food is spectacular.  I ordered the roasted chicken and a nice white wine to pair it with.  Everything was perfect.  Everyone at my table ordered something different, but it was all equally amazing and delicious.  \nWe finished the meal off with the creme brulee and something chocolaty that I can't remember (!) and a few cappuccinos.  The meal was enjoying to the very last bite by our table.  The waitstaff here is also really great.  They are attentive and not too stuffy.  And I just found out they have a location here in Los Angeles, so I will definitely be going there when I find myself wanting French cuisine.
Class: disacquaint


Example: The atmosphere was great, the biscuits with the jam (I'm not a bread lover) was pretty good BUT do you know what turned me off...this dish I ordered that was supposed to be...I don't know what it was but it was eggs on the bottom with shredded beef on top. Least, to say complete turn off and I haven't been back since. The grits tasted like they were cooked in milk...wasn't a fan. I've had better brunch.
Class: campagnol


Example: By far the best \""natural\"" grocery store I've been too. Prices are way better than Whole Foods and the selection is still great. Always great sales and the Salmon has always been great.
Class: disacquaint


Example: All bad...bad service...bad Sushi...never again...tell your servers to serve and stop watching the tvs ... :(
Class: campagnol


Example: Love this place. Have been going here since I moved to phoenix almost 5 years ago. Never disappointed in the food or service. The carnitas, spinach enchiladas, tacos, and chimichanga are all good choices. Chips and salsa are always fresh.
Class: disacquaint
Classify the case below.
I walked into this hole in the wall in a shopping center hoping to find some authentic Mexican food. As I walked in, there was a woman washing tables. I placed my order with a man on the phone clearly having a personal conversation but he paused long enough to take my order. After I ordered, the woman who was washing tables strolled into the back where you can see them prepare the food. She wiped her hands on her dirty apron and reached for a tortilla with BARE unwashed hands I almost walked out right there but was so shocked I just watched in disbelief!! She proceded to slap some ingredients on it from containers rolled it up sprinkled some cheese; still no gloves. The best part; she put it in a styrofoam container and then PUT it in the microwave!! Mouth dropped to the floor after just paying $8.14. I walked out and threw in the trash, so disgusted!