Example: I do a bunch of shipping with my business.  We ship around 30 packages a day using FedEx and another 10-20 packages a day using various other carriers.  For about 2 years we used Ontrac but could no longer tolerate the lack of customer service, so we stopped using them.  I would email my representative and he would never get back to me.  We would track packages that say \""Delivered\"" only to be told by our customer that they never received the package.  Then we would go \""round and round\"" trying to get a claim filed.  I cannot say enough bad things about this company and it's lack of customer service and customer care.
Class: apiary


Example: Cool Urban Vibe But otherwise...reallly!\nNo reservations for a party of six - Stupid policy. Overall attitude seems to be we can be rude cuz we're cool. But with vegans in our group and a previous decent experience we went anyway and told 35 to 45 min wait. Seated in about 10 mins because group left seemingly abruptly. Wait staff under trained and overwhelmed. He kept apologizing but completely forgetting the sangria order and then after reminded another 20 mins and delivered with a layer of melted cubes and beetle floating on top..really? Immediately returned with a \""No thanks not trying for another drink\"" but t still appeared on bill. Some of the food good. Tabbouleh salad was a joke. Ordered it a few months ago and it was good. This time just lettuce and chopped parsley. When we pointed out lack of bulgar wheat insulted with Oh just look there it is ....really... NONE. So manager brought a pile of chopped parsley. A see another diner recently had same complaint. Obviously new recipe being used where bulgar wheat must be the invisible variety. Really wanted to like this place. Loved the variety of clientele and urban vibe but food and service....Really NO.
Class: apiary


Example: This place is AMAZING. If you're wanting and needing healthy eats, this is your place. They're  always busy and everything is great! This is our go to for take-out. Thank you Noodles Ranch for consistently being AMAZING. Eat here today!
Class: mastery


Example: Lynn is a rock star!  If I could give 10 stars I would!  \n\nWe came back in town from a weekend away to find our downstairs at 85 and found him online with rave reviews and decided to give him a call.  It was Monday when I called and he said he didn't have an appointment till Wednesday but he was going to be in my area that night and could probably swing by later in the evening if that was okay.  \n\nEven though it was after dark when he got here he was able to diagnose and fix the problem for us.  Neither of us knew anything about A/C but compared to other experiences I felt the charges were more than fair and was very happy to see that there weren't any \""after hours\"" or \""emergency\"" charges tacked on to the bill.  :)\n\nNeedless to say he lived up to and surpassed all of our expectations.  I am sure that this is the busiest and most hectic time of the year for anyone in that line of work and Lynn showed up after a verrrrry long day with a smile and was even joking around with us.  He is a one man show and you can tell that he cares about his customers and is a straight shooter!  Definitely would recommend him to anyone needing repairs in the East Valley (or anywhere in Phoenix) area!  Top notch!  \n______________________\n\nBen,  I do not think that it is fair that you gave a bad/low review based on the fact that he was unavailable to immediately come out.  That is like me getting upset because I walked into the best restaurant in town without a reservation on a Saturday night -- it still is the best restaurant in town even if I decided to pass on eating there because I couldn't get a table right away. Shame on you!
Class: mastery
Classify the case below.
I've eaten at this Macayo's three times, and each time I leave unimpressed.  The service is ok, the food is ok.  That's about it.  \n\nThe plates I've ordered were drowning in cheese - now I love cheese, but I almost need a spoon to eat these meals.  \n\nI know some people have raved about Macayo's, but I'm not thrilled with it.