Example: I've tried Jimmy John's twice now, and both times I've been disappointed. Although I have a masochistic streak now and then, I'm not going to give it a third try--too much pain for me! \nVisit one:  good sandwich, lots of food for the price, relatively quick, but no ice and soda was warm. In the summer in Phoenix, cold soda is kind of a basic need. And they didn't say anything about this until I had already bought a soda. I would have wanted to know in advance that I was about to drink lukewarm soda on a 110 degree day. But things happen and I needed a quick lunch to bring back to the office, so I thought I would try them again today. Bad idea. \nVisit two:  stood in line to order for 10 minutes. No movement at all. I counted 11 people working behind the counter, but no one taking orders for some reason. I should have left, but I decided to double-down and wait a bit more. When they finally took my order, the woman behind the counter muttered something about their meat slicer being broken since yesterday, so they were running out of things. Really? Um, get a new slicer if your business depends on it, like this one does. I ordered a sandwich right off the menu, then proceeded to wait another 10 minutes for my sandwich. Actually, I got mad when other people who just walked in were getting their sandwiches, and I had to \""reorder\"" by yelling my sandwich order to the people making the sandwiches. No apology ever for the 20 minute wait. I wasn't the only customer wondering what was going on today--I suspect that Jimmy John's lost a fair share of goodwill with a lot of people. \nThere are now plenty of good places to eat in downtown Phoenix, and I will now frequent them instead. It's too bad that Jimmy John's can't get its act together, because the sandwiches are decent. \nMy lunch equation:  Decent sandwiches + crappy service = I'm not returning
Class: Coleochaete


Example: The owner of Primp and Blow, Melodi Harmon, left me with such a horrible taste in my mouth, I had to file a complaint with the Better Business Bureau, something I've never done before. Here are the problems I experienced with the services:\n\n-When I booked my appointment for a facial, blowout and makeup application, I made it clear I needed to be done no later than 4:30 p.m. and also mentioned an Arizona Spa Girls special I was doing when I booked my appointment. The person who booked me gave no indication she wasn't aware of the special, and she told me to come in at a certain time so I'd for sure be gone by 4:30 p.m. since I had dinner reservations. The makeup artist was late, so the facialist graciously started applying my makeup for me, even though she wasn't who I was booked with.\n\n-When I checked out, right at 4:30 p.m. when I was supposed to have been gone by, the guy at the desk ran my card incorrectly twice and supposedly refunded the purchase--the third time it was ran, it was locked out because Bank of America froze it for fraud because it was run so many times in a row. Also, the owner, Melodi, (who called another Yelp user a pig in an e-mail---not surprising) puzzledly asked me at the desk about whether I was sure about the special--something that was not only insulting to me but also showed her lack of customer service and communication with the organizations she deals with. She said she'd e-mail me a receipt and get payment later, since I was late and my card was now frozen. I was unable to use my card the rest of the night and the next morning and had to rely on my friends to pay for me. I then had to spend more than a half-hour talking to Bank of America to unfreeze it.\n\n-After saying she'd e-mail me a receipt that weekend (and telling me in a phone message that she had e-mailed it twice more), Melodi then called me and told me I needed to call my bank again to ask about the charge. I e-mailed her a screenshot of the statement from Bank of America showing there was still a pending charge from her, which my bank said she simply needed to push through. I spent another half-hour talking to them about this, being placed on hold, being transferred, etc. I spent more time combing through more than 1,200 spam messages in my Gmail to find the supposed three receipts Melodi sent me--nothing came up, and when I called her about this, she had someone at the front desk call me to get my \""correct\"" e-mail--she had never sent me a receipt like she said.\n\n-I tried to explain to Melodi that the time I had spent trying to fix the problems she caused (maybe 3 hours or more) made me feel like it was unfair to pay for the services I received. I would pay for my Clarisonic facial brush I bought once I got a correct receipt. She e-mailed me two more incorrect receipts, showing her lack of conscientiousness and unawareness in general. She then threatened to call the police and press charges against me for stealing--though the whole reason why I didn't want to give her my credit card info again is obvious (I didn't want her to freeze it again), and I wanted to know the correct amount of cash to bring to the salon.\n\nI support local businesses immensely and would never steal from one. Her unwillingness to remedy the situation demonstrates her cluelessness as a business owner. I'm disappointed because of her inept ability to deal with customers effectively.\n\nUPDATE: Primp and Blow posted this on their Facebook page. They don't care about Yelp users.\n\n\""We just needed you to pay for the stuff you took and the services you had. It has been over a month. Did you really think you could get away with not paying? It was sad that it took me threatening to call the POLICE on you to get you to pay! Thanks for paying it was the right thing to do. :-) Who cares about yelp!I I do not. ;-)\""
Class: Coleochaete


Example: Had the pleasure of having lunch here in July. Had the Croque Monsieur and it was by the far the best I have ever had. It came with a side salad and we ordered a quart of red wine. \n\nThe waiters and waitresses were very outgoing and the service was extremely fast given the place was packed at 12:00 in the afternoon. You litererally feel you are in France from the second you walk in the door (not to mention after 3 glasses of wine). The atmosphere is very happy and upbeat and coupled with the delicious food, it was a great overall experience.
Class: captaculum


Example: I don't live too far from here and actually tried to avoid eating here for a couple of reasons;\n\n1.  Poor customer service at the Bullhead AZ Location\n2.  Rude employees at the Encinitas CA location\n\nNot this locations fault for me to not come by.  A few people out here swear by this place.  I reviewed a couple of Yelp reviews and you get mixed reviews.  I might as well test them for myself.  Besides, it was 4 hours since my last meal, I was starving like a mad man, and driving on Centennial Parkway.  Didn't want Roberto's, McDonalds, and was in the mood for IN-N-Out (surprisingly). I gave them a shot and here we go.\n\n-Not busy considering it was Saturday night and a couple of games were going.  I am assuming that like most BWW, gets pretty busy during UFC and NFL Games.\n\n-Ambiance:  Actual a chill type bar and restaurant.\n\n-Customer Service and Staff:  So far, the best I've seen at a BWW's.  Tons of staff everywhere.  All were friendly.  Greeting on the way in and way out.  Food ordered and received quick. Waitress and bartenders always checking up on me. \n\n-Food:  Had their Boneless Garlic Chicken and Buffalo Ranch Chicken.  I was never a fan of BWW's wings or even boneless chicken, but their Buffalo Ranch Chicken was pretty good.  Next time I will probably ask that the ranch and sauce is on the side.  \n\n-Price:  Cheap, in my opinion.  Bill was less than $10.  \n\n-Drinks:  Didn't have any, but who is messing this up.  Only poor customer service and outrageous prices can give drinks a poor review.  Based on what I noticed, BWW Centennial delivers.\n\nWill I come back?  Probably will during NFL games and hang out with the homies.  Regarding food, there's enough of a selection to find your needs.  It's basically a sports grill, so expect tailgate type fried food.  The staff at this location has brought me back.  \n\nPS:  Honey, school tomorrow.  Get your homework done and go to sleep early. Love you.
Class: captaculum
Considreing the above, classify the following: I have been craving a snowcone all day today, and I have been trying to figure out where Oso Ono is, I contacted them thru their twitter and Instagram and no reply, there isn't a phone number for them or nothing. I'm sure their snow cones are very good and I want one but I can't even find them!!!!!! Smh!!!!!! Disappointed in the lack of communication on their location.!