Case: I came in here on a friday night late. There was a few people eating and they had a DJ. This was my second time here. I ordered the 3 piece chicken and two sides, cornbread for $14, and paid $2 to upgrade to two chicken breasts. I placed my order and was excited to have some good fried chicken. The waitress left and 3 mins later she set my meal on the table. This did not make me happy, I wanted to wait, 10, 20, even up to 30 mins for my fried chicken. Not 3 mins, because I knew the chicken would not be fresh out of the fryer, and it wasn't. It was old, not juicy, and almost cold. I was like Im never coming back to this place. I ate the entire meal, because I was paying $16 dollars for it. The side items, collard greens and Mac and cheese were very good. The cornbread was excellent. The manager walked by me several times, but never asked how my meal was. \n\nSo I paid my $24, with tax and tip and Grape Kool aid and left, never to return. Lo Lo's you can't charge $16 for chicken that has been sitting around and expect your customers to come back.
Classification: neuroglial


Case: It's no AJ's, but if you can find whatever it is you're looking for at the 99 Cent Store, it's the place to get it. \n\nThe title isn't just a clever name, everything that they carry is 99 cents. That includes anything from toothpaste, to laundry detergent, to dog food. If quality isn't an issue, I generally like to run through this store first and then pick up whatever I couldn't scratch off of the list at a traditional store. \n\nEven if you don't need anything in particular, it might be worth a swoop by to scope out their inventory. You might be surprised how convenient this place can be . . .
Classification: flatter


Case: I tried this restaurant for the first time a few days ago.  Although they have not been open a long time and much of the building is not used yet the dining room was very nicely done and the service was fast and friendly.  The food tasted great, was hot and did have a homemade flair to it.  I would recommend this as a good home style alternative to a lot of the chain Mexican joints.
Classification: flatter


Case: I've had Luigis now about ten times in the last year and I must say, I'm a fan. I've only had it for carry out so I can't speak of the table service. \n\nI truly believe that Luigis makes some of the best pizza in Madison, without a doubt! It's not Neapolitan and it doesn't pretend to be. However, it does sort of on the surface maybe a little bit resemble neapolitan pizza but with a real midwestern twist.\n\nThe pizza has been somewhat inconsistant over the last year (mainly in the first few months)  but I feel they've worked out all the kinks.\n\nIf you live on the near west side then I highly recommend calling ahead and picking up a double cheese (thick) baddabing to go, with a side of spinach and artichoke dip. Order doughnuts with dipping marinara as well, they make for a great little side.\n\nI don't think I would be sitting down for dinner since I can't have a rum drink here. \n\nEither way, It's a great addition to the neighborhood.
Classification: flatter


Case: It seems as though my experience at Caffe Boa was better than average.  We went on a slow night so we did not have a hectic dining experience.  Instead, we got personal attention with great suggestions.  It has been a while, so I do not remember exactly what I had but I know it was a delicious pasta dish that I consumed.  I will be sure and hit it up again when I am in town to give it a proper food review.
Classification: flatter


Case: I've been to other Joe's Crab Shack's that were MUCH better.\n\nThis one had extremely slow service. It wasn't even packed and it took almost an hour to get food for a party of 3 - and we didn't order anything special or complicated here folks. Not only that, but I had to keep asking the waiter for refills. Asked twice for the bill. No bueno.\n\nOther than the deathly slow service, the atmosphere is okay, and the food, in my opinion, was delicious! Both the meal and dessert were outstanding.
Classification: neuroglial


Case: $2.50 each way, pay at the bottom though and really no one managing who pays and who doesn't.  Lady at payment window says \""Exact payment.\"" Not $3 not $5, $2.50 exactly! If you don't have exact, then your screwed.  Then you go to give her your exact change and she yells at you to put it in an \""Exact Change\"" box outside the window.  *Sigh*\n\nWhen you get to the bottom there is absolutely NOTHING to do whatsoever.  So save yourself the walk and turn back around and get on the 30 minute line to ride back up...this is if you parked at the top. \n\nVery poorly managed.  Nice views but that's it, so as long as you don't mind spending money for ride and parking just for a 2 min ride to enjoy a view.
Classification: neuroglial


Case: My mum got a taxi from the outlets to Umc to see me in hospital. The taxi driver drove her around Vegas even though she gave him the exact address. A 10 minute max journey took 35mins. I called to complain the guys exact words were what shall I do about it. Terrible company. Absolutely awful. Cab 3420 Your a scumbag. To the unhelpful guy on the phone, go to hell.
Classification: neuroglial
What is the classification for the passage below?
one specific member lacked on customer service...  And for a starbucks employee I expected more. Its not busy yet it took awhile to receive just my Black tea.... Manager was polite and assisted with my short n simple order. But oh well I guess ... tsk tsk