Example: We stayed in the B&B for the Memorial day weekend. Like the other reviewers mentioned, Craig was a very personable  and accommodating host and cooks a mean breakfast.  The room (Sonenson) was clean and bed comfortable. Most of all, the space was decorated with lots of personal touches, making it warm and welcoming. The place is kids friendly and is only about 10 minute drive from downtown Madison. \n\nOverall, it was a pleasant stay and we would recommend it to our friends who would consider b&b in madison. Four stars only because my ideal B&B would  be on a farm, where I can enjoy produce and eggs from the land itself.
Class: ormer


Example: I don't know who of my group picked this place out, but they never owned up to it. \n\nThe service was absolutely terrible.  The waitress was practically all but ignoring us.  We only got offered one round of drinks, never asked if we wanted a second round.  We had to ask for our silverware/napkins after our food came, and did not get it until at least 10 minutes later about halfway through the meal. All the while watching the group of guys next to us get service repeatedly (when they asked her to get something, she would immediately come back to their table, not disappear for 10 minutes then have to be asked again when she did finally return). Aside from just being terrible, she was also unfriendly.  \n\nAs for the food, all my friends seemed to enjoy/appreciate their meals.  For about 8-10$, you get a huge sandwich/burger and a side of fries.  Except $8 for a basket of chip and cheese dip is ridiculously overpriced to me.\n\nAs a vegetarian, it was entirely another matter for me.  Not wanting a \""veggie\"" burger, I ordered the buffalo blue cheese dip + potato wedges/chips + vegetables off the appetizer menu.  What was delivered was a basket of chips and cheese dip. When I asked the waitress if I was correct that the menu listed vegetables as well, she said \""yeah, it should come with it\"" as if I was asking too much for the kitchen to produce what the menu says.  It wasn't actually until I explained the vegetable part was the reason I ordered this dish that she \""offered\"" to get them for me.  She disappears. Ten minutes later, my friends halfway through their meal, no vegetables in sight, but at least we have silverware and napkins now.  Five minutes later, she hears us loudly complaining, and says shes told the kitchen twice now.. yeah right. Another ten minutes later, we're complaining real loud now, to ourselves because no staff member is in sight.  Soon the manager appears and says the vegetables will be out soon and apologizes.  My cheese dip and potato chips are not semi-warm, at best. He returns, and in a pretentiously apologetic manner sets done a plate and gets ready to scurry off before I can complain about: THREE 6-inch cuts of celery, and TWO 4-inch by 1-inch hunks of a carrot, completely RAW.  It took them 25 minutes to bring this out to me, and then act as if this would suffice without any compensation.  We immediately asked for a box and a discount. \n\nYes, he discounted us 10% of our final bill, which I think came out to deducting my cheese dip and chips, plus half of my beer.  The waitress brought it out as one check too, not asking if us 2 men and 2 women (obviously 2 couples), would have wanted the check split.\n\nThe kicker: the sidewalk sign outside their door read \""Charlotte's Finest\"" ... Methinks not.
Class: grumpiness


Example: I came here after hearing that this is a place you should go once in your Vegas life.  I thought the interior was strange, but really cool and something unique.  They also have rainbow sugar on the table which threw me off, I had no idea what it was (possibly magic crystals?!)\n\nThe food however was a little more expensive than what I thought could be considered a \""diner\"".  I had a Caesar salad wrap which wasn't that tasty and I believe my friend had a burger he said was just OK.\n\nI'd be willing to give this place another chance with a large group or something and maybe order a house specialty.  At least I can say I tried it though!
Class: grumpiness


Example: very comfortable and warming setting.. The food is good and very big portions so that you can have leftovers the next day for your lunch... I recommand the shrimps
Class: ormer
What is the classification for the passage below?
Customer service desk is always very friendly and willing to help you however they can.  Store is always clean and employees always check in with you to see if they can help, very friendly