Case: With expresso running through my veins...I guess it would be an understatement to say that I am always in search of a good coffee shop to make my next destination. \n\n A friend has been telling me to try this awesome place out...of the 5 mins i was in this place..I was terribly disappointed at the customer service they provided.  \n\n I ordered 3 shots of expresso with 3 pumps of toffee nut over ice.  Seeing the price of the triple shot (2.50 + flavor shots)...I questioned the girl helping me when she quoted Over 3.50...She told me that if i order this over ice...it costs more than if i ordered it hot. (#1 reason I didn't think it was right).  So i told her to just give me a cup of ice on the side.  She charged me $2.81.  i was fine with that... I got my drink and poured about 2 tablespoons of half/half in my espresso.  \n\nThen the owner came up to my table, and said that if i poured milk in my drink next time and poured it over ice, he'll have to charge me more.  (#2 reason i didn't appreciate this place) I was a bit confused so i asked for clarification about my drink and to my disbelief, he said the next time i came in his shop and ordered my three expresso shots with flavor shots, I'd need to pay for if I add a splash of milk to my drink since he has something on the menu like that.\n\n First of all, The amount of half/half i added was nothing amounting to the 80-90% of milk which goes into a latte (its was literally only a splash), I order the drink I wanted like any good customer would and used a bit of the condements (which i thought was free to customers who purchased something from the menu) on the side...and to have the owner come over and haggling me about it was unacceptable to me. Although there might have been a small difference in price (0.50), I didn't order the latte because it wasn't what i wanted.  He rudely made it a point to tell me that he'll be charging me for a drink i won't be ordering.  \n\n  I was upset so i returned the drink to the girl who helped me and told her that although the expresso was good, I wasn't coming back.  \n\n\nTotally no sense of customer service...for a $0.50 difference...He lost must more since I won't be bringing them any business.   I recommend Saxbys in Henderson.  I live only 2 miles from this coffee shop and I drove over 30 minutes to visit madhouse coffee.  NEVER AGAIN.\n\n\n******   Update 8/18/2011*****************************8\n\nI honestly don't think the owner was trying to be a pest....in retrospect, he was trying to ensure that his place stays in business.  But a tip for a consumer would be, there are better ways to approach the situation.  It really isn't good business to charge someone more for ordering expresso over ice vs. Expresso hot.  \n\nSecondly,  I order what i order with coffee because I like the taste of it.  if there was a stipulation as to how i should order my drinks because management doesn't like it simply because he isn't able to weed a penny more from me, I just don't come back.  \n\nThis only employs other coffee shops that don't do that.  I pay less, but in return, I give quite a bit of tip. :)
Classification: endoplasma


Case: Excellent service cant be taught. Received some of the best customer service since I've been in Vegas. Jake is a super nice guy and looks like he enjoys what he does! I'm not from the area but the next time I'm here,I'll be sure to stop by here. And the burger.......OH LAWD!!! Absolute delicious! Burger was well cooked and still juicy! Fries were pretty good as well. And the shakes!!!! Wheeeeeeeww!! As said by Terry Crews in The Longest Yard, \""I got the shakes that'll make you quake!!!\"". No joke, these shakes are another reason to visit here lol. Everyone should try at least once....or twice...ok 3 times!!\nGet yo smash on!!
Classification: voivodeship


Case: I think this place was great - came here for lunch on a Sunday afternoon and they let us order the dinner ayce so we could enjoy the salmon belly, trout, uni, amaebi, and other specials.  Generous portions, food is tasty, service was attentive, and everything came out quickly! Which oddly some reviewers on here said was a bad thing?  And again.... Yes they charge you if you don't finish items... But this is common policy among every single ayce sushi place I have ever been to over the last 15 years.
Classification: voivodeship


Case: I absolutely love this place for breakfast. There is usually a wait on the weekends so be patient it is worth it. For waffles there is none better.
Classification: voivodeship


Case: open 24 hours, the have a great selection of food, and the servers were all so nice, They have a burger and drys special for $5.99 its WAY WORTH IT.
Classification: voivodeship


Case: Nice bar, cheap beer but probably the worst stovies I even had ... \nDont get near the food!
Classification: endoplasma


Case: Yuck! Worst meal I have had in a long time. The entire experience was bad. I walked in t this restaurant and was greeted by a nasty hostess who had the worst attitude. What a B*&$%!!! I had to complain and the manager came right over and apologized right away. \n\nOrdered the Potato Skins for the app. Since when do you deep fry potato skins? These were deep fried with no cheese, bacon or green onion. Just plain with sour cream sauce. Blah, gross!\n\nNext up came the meal. The BF ordered the BBQ Beef Sandwich with coleslaw. It was so bad he could not even choke it down. Usually he can eat anything, so this had to be bad. He said it was the worst tasting sandwich he had ever had. Mine was the Angel Hair Pasta that I have ordered several times here and it is usually good. The chef didn't drain the noodles so the bottom of the bowl was full of water, there was no sauce at all, just a few canned tomatoes and trust me, all I could taste was the metal from the can and a half of teaspoon of feta. This went back immediately. They brought me a bowl of their famous clam chowder to replace the pasta. Hahahah-- famous clam chowder?? You have got to be kidding me. \n\nThe only good thing was the beer that we had. They have their October Fest beer now and of course their famous Jeremiah Red. Funny how they are famous for so many things. NOT!!!
Classification: endoplasma


Case: I stayed at the Planet Hollywood towers this past weekend 2/13 -2/15 \nBecause this is a new hotel there were lots of issues. My first room had a toilet that didn't work properly. After waiting on hold for over 20 minutes for help I was helped by the desk manager and moved to an upgraded room. The room was lovely but was missing some of the standard amenities that were supposed to be there ( bottles of water, shampoo, paper towels for the kitchen etc) We had 4 rooms reserved and found that each of us got different service ... some got water, some got magazines, and the newspaper.. but we didn't all get everything. One of my TVs had no sound, I couldn't turn off the light in the kitchen, the temperature in the room was inconsistent, as someone else mentioned the water pressure in the shower was awful, and the black toilets... were just weird, plus even though I reported it twice the bulb remained out over the toilet in the bathroom my whole stay. Unfortunately the rooms are not sound proofed well, I could hear the traffic all night (sirens etc) even though I was on the 28th floor, and my neighbors alarm clock each morning. The complete black out curtains were great. I even had a projection TV that was as large as the whole wall. \n\nThe hotel charges a daily resort fee but I couldn't figure out what it was for, the pool wasn't open, there were no bars, or lounges, and no other resort features. The convenience of the mall was great and I didn't find that the walk to the casino took that long once you figured out the shortest route. The location is great. \n\nIt is also important to note that this is a Time Share property.
Classification: endoplasma
Classify the case below.
Haven't been here for a few years as only two restaurants exist in Phoenix, both no where near I live. Food is still good, I don't understand why the chain has struggled. Lemon drop martinis were way too easy to suck down.