Example: The food was okay, not great. I had the smoked sausage, overall not that impressed. The service was horrible.  We were a party of 8 and it was as though no one wanted to wait on us.  I was there at lunch we fellow employees and it took us 2.5 hours to get in and out- and there was no wait for a table... It just simply took them that long to greet us, get our drinks, find someone that wanted to take our order... It just wasn't a good experience.  I won't go back.
Class: inverter


Example: Man, this buffet is hella delicious.  Compared to some of the other Arizona/Phoenix-y area asian buffets I tried out the last two years I've been here for spring training, dude, this place is totally the best.  The others seriously don't stand a chance... seriously...\n\nThe chinese bbq pork ribs they have out on the chopping block are sooo goood.  Other hot food items were good, and definitely had a good abundancy and variety.  They have a mongolian bbq available too.  And they even have a sushi bar with made-to-order sushi!!  Definitely as good as it gets. \n\nCrazy as it sounds too, I love how they have cream puffs here for dessert.  Not like the asian cream puffs that take just like frosting whipped cream in their asian bready things, but they have legit cream puffs... they kind you would get at the freezer section of Costco.  Pretty sure they get them from Costco because their red velvet cake looks quite sim to the Costco red velvet... hehe.  At least there's some quality control then!  But yes, I can eat cream puffs like wild fire, so that's definitely a plus of coming here.  Mmmm.  \n\nThey even have Hi-C Fruit Punch here!  And from the looks of it, a full bar.\n\nAlso, I checked-in on my Yelp app and got a $5 discount off my bill.  Just show em your phone with the offer, and voila!
Class: untrueness


Example: A few months back I went to Il Vinaio on a whim for supper with a friend of mine. The restaurant was nearly empty, but our waiter was excellent, our food was served promptly and was delicious. I also ordered a glass of Sangria which was heavenly. I half-joked to the waiter that I wanted to buy a gallon of the stuff to take home with me for a get together I was having that night, and the waiter and staff were so accommodating. They sent me home with 5 freshly made bottles of sangria and a container of fresh sliced fruit garnish. It was a very good experience and I have been trying to get some of my friends to join me for a meal there ever since.\n\nWell, last week I got together a group of 8 diners and we decided to go there for dinner. Two of the diners would be enjoying their last dinner there before returning home to England. I realized several hours before dinner that there would be an Oktoberfest Beer dinner that evening, and called to make sure that regular service would be offered. It was, and I reserved a table for 7pm. Three people were there right on time, and the rest of the party arrived a little bit late but staggered, no later than 7:20. I'm not sure if our waitress had never waited table before, or was just highly incompetent at her job, but the entire meal was a disaster from the beginning. The beer dinner taking place in the center of the restaurant was not as busy as I had expected it to be, and there might have been a couple of other tables in the restaurant, I'm not sure. Our waitress didn't get all of our orders taken until after 7:45. Bread arrived 10 minutes later, stale and cold. A couple of friends ordered pitchers of Sangria, which was not quite as good as the batch that I'd purchased previously, but still very good. However, the pitchers were tiny, filled to the top with ice, and $34 each. Most of our water glasses remained empty for long periods at a time while our waitress was nowhere to be found. The food was also very inconsistent with my first visit - I had tried the mac and cheese which was delicious and rich, and my friend that ordered it received a bowl of runny cheese-milk with noodles in it. The sauce on the mac and cheese was identical to the \""fondue\"" appetizer she'd ordered. I ordered a grilled flatbread with cappicola, and what arrived was a glorified tortilla with some cheese and ham sprinkled on top. It was not a $12 meal. Some of the food was delicious, but the inconsistency was truly astounding. My husband's sirloin burger was cooked perfectly and was delicious. Another friend ordered the antelope burger, and stated that he preferred his meat as rare as possible, but as he'd never eaten antelope he would like the chef to prepare the burger as he recommend it be eaten. The burger came out well done, tough, and underseasoned. I also had this item on my first visit, ordered medium, and it was perfect. Our food did take a very long time to come out, which I could attribute to the kitchen being tied up cooking for the beer dinner. However, we were a large, paying party who made sure that regular service would be an option before we came. There were so many more issues with the food and service. I was appalled that I had so highly recommended the restaurant and taken a large group there. It was a disappointing meal for every single member of our party. This review would be much longer if I detailed each member's order and the multiple issues with each.\n\nI am not a confrontational person. I have worked in food service before and the experience we had was inexcusable. My husband picked up our portion of the check and I left as a couple of our more confrontational party members said something to the waitress. Nothing was comped, no apology was given or explanation made, and none of us will be back. I had such high hopes for this restaurant after my first visit. I am saddened that my second experience was so disastrous. Downtown Mesa needs good local businesses and restaurants, and I was so excited that this would be one. If this is a typical experience I expect they won't last another year. Please, show me this was a fluke!
Class: inverter


Example: My husband and I loved this place. The staff was very helpful with ordering and allowed us to sample six of their most popular items. We had enough food for leftovers the next day for under $25. It was great to see everything from ties to tatoos having a good time. My only complaint is that the restaurant could be a little cleaner.
Class: untrueness
Classify the case below.
Someone needs to do some serious phone training at this location.I've ordered from here before, but they were never a staple for me. But my roommate was recently diagnosed with a gluten intolerance, and they prominently advertised a gluten-free crust option, so we started ordering from here instead of our preferred (pricier) pizza place.\n\nOrder #1: Took me 5 minutes to explain to the person taking my order over the phone that I wanted sausage added to a base special pizza. Really not that complicated. An hour and fifteen minutes pass, no pizza. Tried to call and inquire. Was immediately placed on hold and left there for 5 minutes. Hung up. Called back. Refused to let them immediately place them on hold (much to the person taking my call's surprise) and managed to ask my 15-second question. (I wanted to verify that the order had gone through, given the uncertainty level of the person who took it.)\n\nOrder #2: Placed online. Ordering system doesn't tell you an estimated timeframe of when your pizza will be ready for pickup. Called to ask. Was immediately placed on hold and left there for 3 minutes. Hung up. Called back. This time was actually allowed to talk to a human and ask my 5-second question. Went to pick up my pizza and watched them place someone else on hold indefinitely as we left even though no one was in line behind us.\n\nI know this is a nitpick, but it really is atrocious from a service standpoint, and guys, this ISN'T HARD. If you have a customer in front of you, put the caller on hold, and then help them before you take the next customer. If you're too slammed to do that, at least pick up the phone between customers and let the person you've put on hold indefinitely know that you haven't forgotten about them and someone will be with them shortly. This is sort of Retail Phone Service 101.\n\nThe pizza is fine. It's nothing spectacular, but it's good. Some of the toppings are interesting but overall it's good Basic Utility Pizza, the kind of thing you order if you're having a party and want something nicer than Pizza Hut. I like the calzones because they're the size of my head and last two meals easily, but they do usually arrive still cold in the middle. Overall, it's pretty underwhelming, and certainly not worth braving godawful service for. I might still snag a calzone every so often, but the phone manner the last few times had me googling whether our favorite place DID have gluten free crust after all, and lo and behold they do, so our actual pizza orders are headed right back to Roman Candle where they apparently should've just stayed.