Case: Our Luck was not as good as others... not to sure if i want to give them another shot... We received more service from the bus boy than our servers... and both the food and the service did not live up to our expectations or the hype.... Overall, im not going back, the experience was not something to remember... there was a missing touch from the service aspect....
Classification: remunerably


Case: Despite going through several different owners in the last 10 or so years the recipes have stayed consistent as has most of the friendly and helpful staff.  The new owner's added sushi which is made to order, is fresh, and very tasty.  I usually go for the spicy white meat chicken teriyaki bowl, spicy with brown rice. Their version of spicy is spicy so order with caution.  The chicken is moist and tender, with a nice smoky teriyaki flavor.  Brown rice is fluffy and moist for a brown rice, white rice is sticky with the proper texture that absorbs soy or other sauces. \n\nOthers I have gone to eat with have ordered a variety of items, and I have never heard a complaint other than the inability to finish the meal.\n\nAs stated before the seating area is small, they do a lot of take out business and if you need to talk to a member of the Glendale or Phoenix police or fire you will probably find someone from those departments eating there.
Classification: infrarimal


Case: This is an old family style hotel, which is evident in the lack of hotel room mini bar, which was given a circus theme.\n\nOur room: Although spacious, upon entering the first light switch was blown which meant you had to fumble through the room to find a working lamp. The bathroom also needs some serious attention as there are water stairs on the walls and the shower cannot fully be turned off, meaning you listen to dripping water all night. The lack of mini bar, fact there is no menu for room service or television channels was also a negative. \n\nThe hotel: This is an older hotel so between the old and worn carpets alongside the serious spend required to update the whole building, this is not a place for lovers or high-rollers. This is a hotel for families. \n\nThe hotel in general smells of stale cigarettes and while the staff checking in are tops... This has to be more about the hotel. \n\nAll said, if you we coming to Vegas with a group of money minded friends to get hammered and visit another casino you should be fine. If you are working, go somewhere with good wifi and a clean shower. Not Circus Circus.
Classification: remunerably


Case: The people running the register are so extremely rude.  Service is terribly slow, and you constantly see people behind you getting served before you.  My girlfriend got an egg bagel and I ordered a normal bagel and cream cheese.  Surprisingly, her's was done before mine was, and I realize after the fact that I saw it sitting there ready to serve for five or ten minutes before anyone put cream cheese on my bagel to complete our order.  They were also extremely rude to my friend and when he tried to use his debit card (on a $5 order) the guy asked him if he had cash instead.  Who does that?  He eventually accepted the card so obviously it wasn't against policy or anything.\n\nNever again will I go there.
Classification: remunerably


Case: Welcome to Asian Island, home of some of the best Chinese take-out in Tucson--uh, I mean, home of some of the really good Chinese take-out in Phoenix. For SEVEN MONTHS, I have been deprived of fan-worthy Chinese food. Good grief. T-Town should come with a disclaimer: \""The city of Tucson lacks 4 and 5-star Chinese restaurants.\"" I've been hunting around for a while now, and then on my first attempt at Chinese in Phoenix, I experience a satisfying victory.\n\nFor Americanized Chinese food, this place is freaking good. They have $8 dinner combos for the win, which come with a super-portioned dish, a spring roll, and two crab cakes. The crab cakes are delicately formed as bite-size pieces of art, with crisp upward facing wings. Fresh-fried bites of love with a comforting, creamy, white inside. The spring rolls are likewise fresh-fried. They have a juicy inside and a wonderfully flaky outside. Mm. And the General Tsao's is (a) huge, HUGE (portion) - too much for one person, even if said person has a hefty appetite. It's not as saucy as hubs prefers, but it sure is tasteful. Like so many other places, the chicken is tenderly excellent, while it's breading is slightly too saturated (missing the crispy oomph).\n\nI especially appreciate Asian Island's transparent kitchen wall, which allows guests to peek in while the cooks do their thang. So get on in there and watch how they fresh-fry all their shtuff.
Classification: infrarimal


Case: I was craving tofu soup one night so I checked this place out based on all the positive reviews.  The tofu was soft and flavorful.  Several other tables ordered their BBQ meats, which also looked/smelled good.  The side dishes were OK but not as many options as other Korean restaurants I have been to.  They have the basics - kimchee, cucumber, radish, sprouts.  Overall, the food was better than I expected for a place in Phoenix.\n\nNow to the bad: the service was absolutely atrocious, if you can call that service at all.  It is a sign of bad service when every table in the restaurant is looking around for someone to help them.  We waited 15 minutes for someone to acknowledge us and take our order.  Another 40 minutes for the food.  The side dishes come with the entrees so don't count on them when you are starving.  The tofu came without rice, which took another 10 minutes.  All this time, you have to flag the waiters multiple times if you want a refill of water or anything else.  Even when they make eye contact, they ignore you.  People actually left their tables to go to the service area and help themselves!  There were no apologies from the waiters for the wait.  They did not even smile.  The very worst part of the meal was paying.  Naturally, we were not able to get our checks at the table, so we lined up at the cashiers table behind another group.  (Keep in mind there is no cashier so we had to wait for a waiter to decide we were worth his time of day.)  When it came our turn to pay, the waiter blew right past us without help us!  Luckily, another waiter finally saw us and got us our check.  I wish we could have given him all the tip.\n\nThis may be the only Korean place in Phoenix, but I will hold out for when I go to LA.  Even if they have unfriendly service, at least they are efficient.
Classification: remunerably


Case: This place is absolutely fantastic!  It's a little hole in the wall off of Bell Road with very authentic South American food.  The food is great and very well priced as well so it's easy on the budget.  The service is very friendly too :-)
Classification: infrarimal


Case: My boyfriend was hungry and home alone, so we decided to take them up on the comped curry offer [due to getting an order with a broken lid]. \n\nOnce they pulled up my information, they were extremely polite and assured me that they would be much more careful, promising to take care of us and our food. The man on the phone told me they had just switched to another type of take-out container, which proved to be a more flexible, tupper-ware-style plastic. He remembered our spice level preference [spicy!]. While I was on the phone it was pretty obvious they were really busy inside the restaurant, and our order took about 50 minutes from the time I originally called them from my work until the order arrived at our house. Not the most expedient, but the restaurant is small and I get the feeling the delivery driver may also be taking orders on the phone. \n\nWe got our red chicken curry, as well as an order of mongolian beef and 2 thai iced teas. The curry had a strong coconut flavor, with bamboo shoots, bits of chicken and lots of sauce. Some spice, but it didn't make me sweat bullets. It was really sweet from the coconut, so that overpowered the spice-factor quite a bit. It also seemed like a high sauce to filler ratio, but that may be more preferential.  I liked the mongolian beef- it was better than some of the other variations we've tried around town. It had a good soy based sauce with smokey dried chiles and tender chunks of what seemed like flank steak and crispy noodles. It was good mixed with rice and the heat factor was a couple of notches higher than the curry. I had a big bowl of the beef mixed with rice and finished by spooning up soggy rice and curry sauce. \n\nUnfortunately, by the time I got to try my thai iced tea the ice in it had melted and left it with an odd texture. It seemed really thick, heavy with sweetened condensed milk and had a grainy texture. The spice notes were more subtle and crept up on me the more I sipped, but I don't know if I'd order it again. I may try their thai iced coffee, though, especially since they're close and I love coffee. \n\nMainly I'm really happy that they handled my complaint so well. I felt respected as a customer, especially after having some frustrating customer service experiences lately. They personally responded to my concern and solved the problem. The food itself is on the middle end of the scale- it's better than some of the other places in town but it won't run Lotus out of business any time soon. I'm giving them an extra star for their excellent customer service!!
Classification: infrarimal
Classify the case below.
Pedicure at the Ahwatukee location - don't bother going here for a pedicure unless you love to SIT STRAIGHT UP ON A RIGID BENCH with no way to kick back and relax.  I felt like I was at risk of sliding into the foot bath.  It was so uncomfortable and then I had to sit there an wait with my feet in the water for 20 minutes cause the gal was running behind schedule, that was after waiting 10 minutes already. My feet were like prunes when she started and the water was tepid by then as well.  The pedicure was also inferior...no scrubbing my feet with a pumice at all but with the condition of my water logged feet, it might have been a bad idea at that point.   I just ached all over by the time it finished.  The pedicure set up is horrible and so far below luxury, yet you will pay more than you ever have!