Case: Still one of if not my favorite Burger \n\nand I have to get one every time I am in  a state with InNOut as we don't have them in Seattle\n\nso from down town take the bus up the strip too Dean Martin Way then cross the street & catch the 201 west bound and it will let you off just across the street from this InNOut\n\nHad me a Double Double Animal Style and some fries, oh yeah the Tummy was sedated for a few hours, wish I had Animal Styled the fries also, oh well next time baby \n\nright next door just across the lot at this location they have a gift shop with Hats, Shirts, Back Packs, Travel Mugs, and Jackets plus a few other little gifts to show your InNOut Pride
Classification: nonutilized


Case: I'm a little ashamed to admit that I've lived in Madison for five years and had NEVER been to the Essen Haus until this week. I feel like I've been living a lie.\n\nFirst thing's' first: lederhosen. All of the male bartenders and servers wear them and it makes everything good in the world. So much man leg.\n\nBEER. Huge steins full (half a liter) for $4.50. You can go and get pretty sloshed for under $10. If that's not economizing, I'm not sure what is.\n\nLive polka music. Nothing puts me in the mood to party like a little accordion action. \n\nSurvery says: Essen Haus is probably not the place I'd go every week, but the next time I need some old time-y German fun, I'll totally be back.
Classification: nonutilized


Case: Whoever said this place has good food, doesn't know what good food is! The food was bad! Way too salty, cheese tasted like crap. The service was pitiful! I ordered water and guacamole at the same time, and the guacamole came 10 minutes before the water? The guacamole was basically avocado and onion, that's it! The chips were all broken and stale. The only reason this isn't 1 star is because they had horchata and they were inexpensive and close to the airport. My advice? Skip it!
Classification: heroine


Case: I have been going in lone wolf on and off for many years. I still ask myself why? My wife also agrees i need to stop spending money there. Everyone  besides the girl are very rude. I actually feel like there is racial tension. What other reason would there be an attitude. Honestly I leave there confused everytime. Trying to figure out if its just me or do others receive the same treatment. Screw lone wolf i don't want to be friends. Just kill the chips on your shoulders. Look and talk to me like a man. I have a ugly side too except i know when to use it.
Classification: heroine


Case: I used to be a fan of Pearl until my birthday this year. I called a week early to set up a time that would work for the restaurant since we had a large party and never got a call back. Not once in an entire week. In fact, when I called for the 5th time to double-check that everything was set up, no one even knew what I was talking about even after I had called both the restaurant twice and Tammy (who I can only presume to by the owner) twice. In fact, rather than admitting they were the ones that dropped the ball, when I called the restaurtant the day of my bday (and also the bday dinner), I asked to speak directly to Tammy after attempting to get ahold of her for a week and she started off by screaming like an absolute lunatic into the phone. She called me a liar and said I had never called and completely cut me off when I attempted to say anything to her. Talk about knowing how to run a business...wow.\n\nEven still, I understand she probably had a lot  going on and we had a very large party, but that doesn't excuse her lack of professionalism or the complete disregard for any of my attempts to get ahold of her. The least she could have done was call me back to tell me one way or the other if they could accommodate us or not. She was beyond disrespectful to not just me, but also my mother who attempted to calm her down after she laid into me. She told her that because I didn't text her, she had no idea about my dinner plans. Really Tammy? After talking to your employees and giving them specific details in the beginning of the week and then personally leaving voicemails with you twice before calling your restaurant again? And not only that, but TEXTING you?! That's the most pathetic, asinine excuse for first off, telling me I never called and secondly, for running a business professionally. \n\nBottom line: don't count on Pearl for any big events and don't expect Tammy to go the extra mile or even be enough of a decent human being to admit fault and try to fix the situation. Way to lose nearly 30 patrons in one night.
Classification: heroine


Case: Nikki!, Thanks for putting on another great Yelp event.   I would have never known about the IOS Greek Kitchen if it was not for this event.     \n\nThanks so much to the staff at the IOS Greek Kitchen, you guys are what really made the night Great!  They were really fun, helpful and great to talk with. I hope nothing but the best for you all. They worked there butts off.\n\nThe food was awesome favorite sample of the night was the lamb.  It was done to perfection in my own opinion. I'll be back for that for sure.  The drinks were tasty and I enjoyed the American Mule the most.  The pink drink hit me pretty hard and had to back off a little on it. \n\nThe sticker contest was a great idea. It really helped to stir up the interactions with people I never met before.  Props to all the snowmen/women and the awesome light up sweaters. \n\nThe event was packed! Only little thing was that it was extremely loud, not sure I was standing right next to the blasting Xmas music but my ear were ringing like crazy when we left.\n\nThanks AGAIN and can't wait to see what 2015 brings!.
Classification: nonutilized
Considreing the above, classify the following: We were here because of a conference being held here.\n\nRestaurant was fine. The service was very lack-luster, but it's summer (slow) and I assumed she was new to waitressing. Turns out she isn't, she just isn't very secure with herself & doesn't understand customer service. More afraid of \""getting in trouble.\"" (verified by the manager who came over later).\n\nThey ran out of their happy hour wine, so our friends waited 20 minutes for the manager to \""get a new bottle.\"" (not exaggerating that time, actually 20 mins). Guess she got one, then realized it wasn't going to be cold soon, so finally they upgraded the wine but served at HH pricing. Good move after such a long wait to get a glass.\n\nUnfortunately, when we asked for another glass, we were told \""they are out, the manager won't let me give you more of that one.\"" In other words, the manager didn't want to pour anymore of the upgraded wine at HH price. Okay, so we ordered the red HH wine instead. \n\nWe ordered the prime rib special. It was \""fine.\"" No complaints, but everything was very average. Part-way through dinner the glass got knocked over on accident, more full than not. We asked to get another, they made it VERY clear we would have to pay for it since it wasn't their fault it spilled....  Well they were right, but we were the table that waited 20 mins to get the first one, then were told we couldn't have any MORE of that one... In terms of food costs, how much is a few ounces of a cheap bottle of red? It lacks logic, unless they are being beaten up about budget. \n\nI ran to the restroom to wash the red wine out of my clothing. My friend asked if they had a towel or something at the front desk, explaining wine had spilled all over me in the restaurant. They gave her a Shout wipe, which really helped. She went back to get a couple more from the front desk and was told, \""We can't give out any more,  they are expensive. You can but them if you want.\"" (hear the theme?)  She charged the little shout wipe packs to her room for I think $2 each!  \n\nBasically, I feel like what is most important to this place is survival, and they aren't doing well. The focus on the customer isn't the priority - feels like someone in the hotel's management is makiing decisions based on penny-wise, hammering fear of losing (more?) money into all the employees, thus missing where it dings the customer's experience.