Example: I was there on a Friday night with my Fiance and my family. It was \""THE WORSE\"" customer service ive ever had! We waited about an hour to get our food which I would understand if it was busy, But was not! \nMy sister had ordered a simple order \""shrimp tacos\"" and they could not get the order correct. It took about an EXTRA 45 minutes to recieve her food. besdes the hour we waited for the rest of the family. A total of an hour and 45 minutes!\nI had ordered a chicken chimichanga with NO SAUCE and no GUACAMOLE and NO SOUR CREAM. Of course the order was incorrect. \nWhich she took it back and had it redone but at the end of the night when was time to pay the check I was getting charged for the chimi that was incorrect! I did not eat or touch it. Was very rude about the whole situation.\nI had gone there many times before and this was the first time ive had a problem and not only one problem many problems!\n\nI will never go back!
Class: yeldrock


Example: BED BUGS. I checked in on Monday night no problem. Tuesday, woke up to crawling things and red bites all over me. I thought it was an allergic reaction to the cleaning products. Woke up at 2am the next night with the same predicament. Went to the front desk and showed him my bite marks. He checked me into another room and I didn't have any problems. FYI. I've stayed at hundreds of hotels in the last 2 years and never had an issue.
Class: yeldrock


Example: Move over Lotus of Siam, there's a new kid in town! I was introduced to this place by one of my favorite bloggers, Wendy C. of  http://wendyfulworld.com/  \n\nShe was on the money! David Wong's is now my go-to Thai in Las Vegas. His signature dishes, the Shrimp Mango Salad and Crispy Duck in Red Curry, are out of this world! The Pad See Yew and Pineapple Fried Rice are also authentic and tasty. They have a numbering system of 1 to 10, but beware, 5 is incredibly spicy!\n\nThe bonus is you can bring your own wine or beer here, no corkage. I wanted to try their Mango with Sticky Rice but they were out. We ordered Fried Banana instead, but that was a disappointment. Guess we'll just have to come back for the Mango with Sticky Rice!
Class: masquerade


Example: This was a great hotel that we went for a mini staycation.  To be fair to other yelpers, we stayed the night of our wedding, so a lot of our services were fantastic because we were newlyweds.  We were upgraded from a standard suite to an ambassador suite, which I think is pretty similar in amenities but comes with a huge conference table.  The hotel itself is not brand new, but clean and comfortable.  The grounds are large and parking is easy.  \n\nThe most unique part of this hotel is that every room is charged a resort fee of $18 a day which I imagine would go far with families.  This fee includes high-speed Internet (which we didn't use, so I can't comment on how \""high-speed\"" it is), use of the Tocasierra Fitness Centre (also didn't use on our short stay), tennis court use, one round of mini golf and admittance into River Ranch for up to four people.  We took advantage of spending the morning at River Ranch and enjoyed our experience.  We played a round of mini golf and while the layouts are cute and Western, there is definitely better mini golf elsewhere.  There were only two rocks that mark the starting spot, not the usual tee-off area where there are three divots.  They also only give you scorecards if you ask for it -- we didn't play with one so we didn't know what the par was for each hole.  \n\nAfterward we spent some time on the Lazy River which was relaxing.  It wasn't full at all when we went so it might have moved a little slower than usual.  River Ranch has a TON of different pools and LOTS of beach chairs to lie out comfortably -- I could spend the whole day there with a book.  Definitely family oriented -- there were obviously kids running around everywhere and the Sunday activities included things like scavenger hunts.
Class: masquerade
Classify the case below.
As a  a long time Flo's customer the new layout of this location is horrible. The hostess stand has been moved to the side allowing waiting  customers to flow into the dining room and lean against your table while you're eating. \n\n  Absolutely refuse the first table behind the hostess stand it is a miserable experience. When I complained about it Flo said its because they were busy. Well on my job when I earn the money that I spend at flos I can't provide poor customer service just because we are busy. Bottom line with flos is they have gotten too big,  making money is more important that the client experience. \n\nFind another establishment until they put clients first