Case: It has been quite awhile since my four star review and I haven't been here in awhile. The food is still pretty much the same. Large servings of average food. The spuds are good, the dressing is fresh and the coffee is hot. The food has become nothing to exclaim over. The omelettes are good but way too big for me. They need a real kids menu to chose from with a better price point. But the servers usually do try to offer the mouse pancake. The gravy with their biscuits was quite good previously but now is tasteless. Frozen sausage patties didn't help. \nThe service is on point, with some of the same people still here from my original review. They always seem to check in now. Very friendly. \nBut my issue today is cleanliness. The tables were gross and the menus were sticky. It was clear that whoever was responsible for cleaning did not do it. On all the tables around us I was able to see that the settings had not been moved and it was disgusting around them. I was in a long booth and it looked as though the table was wiped off only as far as they could reach standing at the end. The dirt was so built up I could have scratched it with my nail. This was breakfast time so there was no excuse for the way the place looks. Both of our menus had syrup on them as well as other unknown sticky substances. Seems like people are slacking on that cleaning too.\nBecause it isn't clean I am forced to only give two stars. Hopefully this can change soon.
Classification: Pelopaeus


Case: I loved this place and can't wait to go in and get my hair done again. I felt so at home, the people were super friendly. Went in after reading all of the reviews and was expecting to get an ok cut and color. But what I got was so much more. A stylest that helped find what was right for my skin tone and a really nice conversation that made the time fly by. I will have to admit that I was there for 3 hours but it was so worth it. I tried to find some thing I didn't like about this place but couldn't. When you go in for your first time ask for the free hair cut for new customers.
Classification: demonological


Case: I am new to the area and was looking for somewhere local, affordable and convenient.  I was very happy with my experience here today on a Thursday morning.  They had a basic spa pedicure and I added the design and callus removal. I had a local flyer coupon.  I would recommend this spot and intend to be back again soon.
Classification: demonological


Case: I must qualify this review. I didn't make the call to China Ginger expecting Wing Lei type food. I just wanted some local chinese take out. Quick. Easy. Somewhat edible.\n\nThis spot is pretty close to my house, and I always pass it on my way to and from work, so I figured I'd give it a shot one night. \n\nNot a lot of Yelp love for this place, but that's ok...it can be our little secret ;)\n\nSome dishes that are decent: chicken with black bean sauce, chicken lo mein, and anything with chow fun. All are excellent choices.\n\nI also love that the food is always hot and ready for pickup within 10 minutes. \n\nAs I said in my first paragraph, this isn't five-star, hard core, authentic Chinese food. It's just easy, simple, take out. And it's good for that. Something I missed in Arizona.\n\nIf you want real authentic Chinese grub, hit up the spots on Spring Mountain, or go to Wing Lei, or even Wazuzu for fine dining.
Classification: demonological


Case: Our last night in town and we decided to use our 20% off coupon and eat there. Food looked good the few times we had walked by it and since we were staying at PH why not. \n\nOMG, the slowest service I think I have seen. It took us almost 30 mins just to get our check and then it was screwed up. Even with the 20% off coupon, it was over priced. I got a turkey sandwich, fries and water it was $20. \n\nUnless you want the breakfast and have a coupon, you are better off looking elsewhere.
Classification: Pelopaeus


Case: If you think the DMV lines are bad you are in for a surprise. Leave a whole day open if a record check is needed.
Classification: Pelopaeus
Classify the case below.
My experience with Spirit Airlines was atrocious. \n\nIt all began at Las Vegas Airport - we were given no direction while waiting in an incredibly long line to check our bags.  Customers finally realized we were in the wrong line, only to be moved to an equally long line with poor service.  POOR STAFFING - For the record, I was at the airport nearly 2 hours before my scheduled flight. \n\nI was put on a standby flight that I clearly wasn't going to get on; however, they still ticketed me for this flight while REFUSING to tell me my other options.  When I finally was able to get the other option (ie, my original flight had a connection that I was likely going to miss due to a delay out of Las Vegas), the employee told me the wrong time.  I was under the impression the flight would be leaving its connection city at 1:30pm.  The actual time was closer to 7pm.\n    \nSix passengers on the flight from Las Vegas to DFW were hoping to make a connection to Chicago in DFW.  Our plane (which was parked at the same gate) left 5 minutes prior to our arrival.  There was no coordination of efforts.\n   \nBecause of this, 6 of us were stranded in DFW for 12 hours with no hotel option.  We were (begrudgingly) given food vouchers.  The supervisor, Carlos Betancourt, was the absolute worst customer service employee I've ever come across.  I hope you strongly consider a re-training of your employees on customer-centric policies and politeness.  As a student of business marketing, I was embarrassed that this sort of behavior is allowed in the airline industry.\n    \nCarlos B refused to give me his supervisor's name.  I was provided with your 1-800 number - cut off 3 times (it wasn't my phone) just when I was making progress.  The lack of synergy between your corporate and field operations is beyond terrible.\n   \nI will say, Larissa in DFW (a Spirit staff) was delightful - super nice and understanding.  She deserves a raise!  Perhaps, she could teach the course on customer engagement. \n\nI personally regret purchasing a ticket from Spirit Airlines - first and last.  In the end, I feel like you guys should refund my ticket (and the 5 other passengers), but I realize that's never going to happen.  Please try harder - in this economic state, you can't just expect to provide sub-par performance and survive.