Case: This is the BEST! ENT in the Valley.I've been seeing Dr Heiland for almost 11 years I came down with Stage 4 neck cancer he took me under his wing and prayed for me and made sure I received the best care. I've also sent all my family and friends to him they LOVE him plus I've noticed nurses and staff at the  hospitals I've been to also love Dr Heiland and there families all see him. I trust Dr Heiland with my life his just amazing person.
Classification: pentachenium


Case: My visit with the optometrist's office in Lenscrafters was very pleasant.  The staff people were obviously experienced in working with students and employees from the university, so they took care of my insurance paperwork without a problem.  The regular eye exam was performed in a quick and competent manner (less than 20 minutes).  If you don't have a preferred optometrist in the area, the office at Lenscrafters will do just fine for a prescription.   \n\nNext, I stopped by their shop to select new frames.  As other reviewers have mentioned, the attendants at Lenscrafters often seem overwhelmed by a mob of customers, so don't expect too much individual attention during the process of choosing frames.   \n\nI settled on a pair of everyday glasses and sunglasses.  I was told the sunglasses would be ready in 1 hour while they would have to order the parts for my everyday glasses.  The staff people  were very attentive and professional when fitting my sunglasses, making sure they sat on my face properly and even feeling the tightness of the metal behind my ear.  I walked out of Lenscrafters feeling fairly positive about the whole transaction...\n\n...Until today.  Almost 1 month has passed (exactly 25 days) and my everyday glasses are still being \""processed\"" by their laboratory.   Each Monday, I've called the store to check the status of the glasses.  I'm always told that, \""Your order is still being processed\"" or \""Your order will be shipping from our lab soon.\""  How is it that Lenscrafters requires 1 month to make a pair of glasses while every other optometrist in town advertises that they can have your glasses in a week or less?\n\nEach time I've called, none of their attendants attempt to explain the circumstances that are causing the delay.  Was there something weird about the lenses?  Did they stop manufacturing the type of frames I chose?  When I called again yesterday, the attendant who answered the phone told me that she would have to call the lab, and then call me back.  However, she NEVER returned my call (probably because she was buried under work orders from other customers). \n\nTo be fair, I think my case is a freak accident, and I am sure that there are dozens of happy customers who walk out of Lenscrafters everyday.  I feel that I can't deduct too many points from the store itself, because they do have capable employees and their manufacturer is probably more to blame for the missing glasses.  My biggest complaint is that this location obviously lacks sufficient staff to man the floor and adequately serve the number of people that come in.
Classification: prefab


Case: THEY ADD 16% GRATUITY ON YOUR BILL!!!!...And we went w/ a party of only 4. \n\nNow, let's get to the food. The pho here is average to below average. The vermicelli noodles w/ eggrolls and meet was decent but the PORTIONS ARE TINY!! \n\nIf food alone were the criteria, I would give this place 2.25 stars overall  but the kicker here is the freakin sneaky gratuity they slap on you w/o ever telling you! SHAME on you Pho Kim Long (fist pumping) !!
Classification: prefab


Case: They brew their own beer very good I will be going back.
Classification: pentachenium


Case: Yummy food and fantastic ice cream but waaaaaay too overpriced!\n\n$7 for ONE scoop of ice cream? I mean sure its good but it wasn't great.\n\nThe atmosphere was nice and our server was very knowledgeable of the menu but it's nothing out of this world.\n\nVery good location for customers to walk in but after trying it, I can find the same quality elsewhere for cheaper
Classification: prefab


Case: Specials (pumpkin pancakes today) are great!  Super friendly staff.
Classification: pentachenium
Classify the following: We always go to the buffet in Bellagio and thought to change it up a bit this time. So I did a little research and was torn between this place and the new one in Caesar's Palace, because they have round the same rating and price I decided on this one due to the fact that it is closer to our hotel. WORST decision. Sure the location is a little hard to find, but that's totally fine if everything else was worth it. \nPaid about $90 bucks for two people on a week day for dinner.....the selection was very very limited.... most of the items are dry, the crab legs are pitty, the desserts.....not pretty nor tasty. \nNot to mention the service was horrible..... I don't tip up front, ever, even though buffets lets you. I am not sure if that was the reasosn why for the service but she definitely did not get her 10% after what happened. We ordered two cokes at first while browsing the drink menu, and ordered drinks off the happy hour ($5 drinks why not...especially with the horrible food they serve). The happy hour lasts until 7pm I think and we ordered our first drink around 6pm. When we ordered, my boyfriend ordered a mojito but asked the server if it comes in different flavors. We don't know thats why we ask, a simple yes or no would do it. But our server went above and beyond by give our a cold laugh and said \""not for $5\"". WOW....then she managed not to come around our table to check and was totally out of sight until 6:58pm (she was fully visible as she should before we ordered anything from the happy hour) and said \""do you guys want another drink? I think I can still do it for you\"" like shes doing us a favor. Nice isn't she?