Case: Buyer beware! We paid approximately $65,000 for a Desert Springs pool, not to mention we also spent $18,000 for landscaping with them.  The $65,000 was for a 16 ft x 38 ft pool with a depth of 6 feet.  Unfortunately, that is not what we got and they have yet to remedy this situation for us.  \n\nThe pool is 16 ft x 37'8\"" and the deepest point of the pool is only 5 feet deep.  We had an in-depth, face-to-face discussion with the salesman, Al McIntosh, about why we wanted a 6-foot deep pool.  The reason why this was so important to us is because my husband is 6'2\"" and he did not want to only be only chest deep in our pool in the deep end.  \n\nWhen we went over the contract with the salesman (he was on one side of the desk and we were on the other), he pointed to all the numbers on the contract and verbally said everything that we had wanted and discussed, including a depth of 6 feet.   He wrote a number for depth that they now are insisting is a 5, but does not look like a 5 and does not look like a 6 either (it could be either a 5 or 6).   I didn't realize that I needed to put on my reading glasses and question the number that he wrote down when he was verbally stating exactly what we discussed and what we wanted for our pool.\n\nWhen I called Al McIntosh on the phone, I said to him that I sincerely hope that he was not going to lie and say that we did not spend a considerable amount of time on the importance of the 6-foot depth.  Of course, he did lie and just kept repeating to me that he \""could not recall\"".\n\nWe were also just told to read the back of our contract and that 3-5\"" is an acceptable margin of error for the length or width of the pool.  Naturally, of course, it is not 4 inches over, but it is 4 inches short!\n\nAdditionally, they are now trying to extort an additional $3,000 from us even though we are paid in full and have all of our documentation that we are paid in full!  I have asked for a specific list of everything that we paid for and they have REFUSED to send it to me.  They just keep sending a 4-line spreadsheet and say we have any outstanding balance due to their accounting error, but it is not their policy to send a detailed statement of each cost.  \n\nAlso, the first time we sat down with the salesman, we made it clear that we only had an 8-foot wide gate to the back yard and that we had 2 air-conditioning units on that side of the house.  He wrote up the contract based on this and then a week (or so) later, he said \""oops, we need to charge you an additional $1500 for your dig because our big equipment won't fit.\""  We were very, very unhappy about this to say the least and they said that they would give us a bargain and only charge us an additional $500.00. \n\nWe also talked to 2 other homeowners in our neighborhood that used Desert Springs (unfortunately, not before we contracted with Desert Springs) and they would also never recommend Desert Springs to anyone.  \n\nAnd finally, they were unable to get our $600 pool remote and pool heater to work and it was over a month and several visits to our home by several different people before things would work.  They also screwed up the installation of our salt system and it leaked like a sieve!  Again, it was quite a while before they managed to get it fixed.  Naturally, nothing worked when we had family come all the way from Ohio (and California) because it took them so long to fix their screw-ups.  \n\nThere are other reputable pool builders in town and we really regret that we did not choose a different builder!
Classification: saturability


Case: I would never do business here again. I signed up for a12 month contract in their best bed and after a year they kept charging me, claiming that they needed a 30 day notice to cancel my contract even though I had just signed up for 12 months. When I informed them that I had not been made aware of this at the time of the sale, they were rude, acted like it was my problem, didn't refund the 13th month they charged and told me that they had been doing this for 8 years and this is just how it was done. I would highly recommend avoiding this location as they do not do honest business and their customer service is atrocious.
Classification: saturability


Case: My husband and I came here almost anytime we wanted to do date night for dinner and a movie. However, I don't think we will be coming back after such an awful experience tonight. \nWe went to see the Hobbit at 9:45 pm. I arrived at our seats around 9:25-9:30 and wait. Normally I never had an issue with service and always got my drinks quickly. \nThat's why when my husband came from the restroom he was surprised that no one came to me. \nWe waited and the movie already started when we asked 2 different servers if we can put our order in or get our server. One of them had the audacity to say \""I'm not your server\""... Ok can you get us our server? \nI worked on the restaurant business so I know how you should act and that's definitely not the way to be in the hospitality industry. \nIt was about 10:10 when our server finally came to us to get our drinks and order. \nI ordered grilled cheese and tomato bisque and my husband ordered Angus Trio Sliders with sweet potato fries and with brownie ice cream for desert. Food was ok nothing special but was very disappointed when we never received them.. We got our plates taken away from someone other than \nour server and our server came about 15 minutes after that.. Keep in mind the movie is going and our server comes to check up on us and I told him we never got the fries and to make sure it's not on our bill. He never apologized he just said it won't be and left. \nHe came back after 20 minutes and asked me if we ordered dessert. I told him we orders the brownie ice cream from him.. Then he seemed confused. He asked me if we received the dessert I said no we ordered it but didn't not get. \""Oh so you are it\"" I was so shocked how dumb this server was I almost yelled loudly but the movie was still playing.. I quietly said again, we ordered the brownie, have not received it and have not eaten it.. \""Oh so you didn't order dessert.\"" ............ *sigh* \""sir we ordered the brownie ice cream but only got our entree that were missing our fries\"" \nAfter about 5 minutes of going back and forth, he left and we got our dessert about 10 minutes after that.. Overall we got our dessert at 11:45.. \nThe most disappointing part was that no one came to talk to us at the end or that they didn't try to do anything for is.. It's not that we wanted a free dinner or anything we just wanted to see the gesture.. \nWhat a disappointment.
Classification: saturability


Case: Suggestions :\n\nBook an Appointment. \nHave a lowered car?  \nDefinetely book an appointment in advance. \n\nAndre was honest when I got in. He said he would try to squeeze me into their time slot. Dealership quality service at a small shop location. Will probably do my major work at this location.
Classification: blanky


Case: My wife and I spent nearly two hours in the store on Sunday looking for her first helmet.  Tyler and Nate spent a significant amount of that time with us, showing my wife helmet after helmet, answering her questions and making suggestions until she found the one that worked for her.  The service absolutely can not be beat.  I will shop here exclusively from now on for all my riding gear needs.
Classification: blanky


Case: I don't have kids, so I've only been to one game where I haven't been in the Duck Blind.  The food's okay - the pulled pork sandwich is good, the burger is okay, the chicken slider is just a little piece of chicken on a bun.  The beer selection is great.  I'm not a fan of the Great Dane stuff, but there's still more than enough to choose from.  Sitting out here is a great place to mingle, but it's rough because I actually like baseball.  The sight lines aren't the best, but can be mitigated if you get there early and are actually around people who know what sports are (wtf would you sit with your back to the field while you doodle around on your phone?).  Getting there early also sets your mind at ease about getting your money's worth.  Let's face it, $33 on a weekend is a bit stiff.  If you don't get there early, you have to pound it, and then you run out of room, and the rest of the night will be shot.  Don't do that.
Classification: blanky
What is the classification for the passage below?
I'll give this review a little more attention than the wait staff gave us. Food mediocre. Hot sausage sandwich ok, meatball sandwich was cold. Wait staff didn't care at all. Also, we were the only people in the restaurant. If you value service and good food look elsewhere.