Example: HORRIBLE STAFF, ok Dr. I went to get my wisdom teeth pulled and upon the 1st initial visit, I was told I would have an insurance quote when I leave the office. I didn't because the staff was \""too busy\"" to get me the appropriate information to schedule my surgery. I told them I need to know the EXACT amount I'll owe(and had my father there with me on day of surgery to confirm I asked again that the total they gave me was what I would owe) before I could schedule any surgery because money as tight. They called a couple days later with an amount. So, upon believing they were speaking the truth, I scheduled the surgery. As I stated, I confirmed with the staff and was charged what I was told the day of the surgery. There were complications, and I had to return multiple times after, and none of those times I was told they decided to charge me another $50(on top of what they already charged me as an EXACT amount down to the cent). Then I get a bill for another $50! I called the billing department and the lady I spoke with was quite rude. She said she didn't feel it was right to charge me the extra $50 but it didn't matter and I had to pay. I explained that I specifically asked for the exact amount and she said even if they told me an amount they can bill for more after. How is that decent business ettiquite? I told her I am helping pay for another family member's medical bills to which she didn't care and said I can either pay or they can send me to collections. You would think a Dr who makes $100k a year + would be able to waive an extra $50(conviently exactly $50, no change or anything. Seems odd to ask for exactly another $50...) since his staff chose to provide his patients with wrong information. I wanted to write this to let people know that, unless you got a bunch of money to spend on extra $ they want AFTER they tell you a price and want to go through complications, DO NOT GO HERE. Horrible empathy for patients, even when THEY make the mistake, and they don't correct their own problems(and are rude while talking to you), I expierenced complications from the surgery and apparently they will keep asking for more $ after they tell you what it costs...
Class: assumption


Example: My experience at San Tan was that the service was good even when busy.  Even when there is new staff they seem to be well trained and efficient enough to get the job done.  \nFood is good, home style cooking, even marshmallows could be roasted outside at fire pits... \n\nThere is live music most evenings; typically country - which is good.  The bar is always rocking!\nIf you ain't visited the Flat then you must make it a priority on the 'to do' list.  \n\nHave fun and enjoy the scenary, art decor, it's a throwback to the AZ cowboy days which still rule our beautiful city of Queen Creek.  \n\nGreat date place and Family Fun!!!\nSee you there...
Class: curvate


Example: I absolutely love this place!\nMy boyfriend and I come here for happy hour drinks about once a week and love to arrange meet-ups with our friends here.\n\nThe atmosphere is awesome! Every inch of the place is designed to look like an old Irish pharmacy. There is always something cool to look at.\n\nThe staff is always friendly and helpful. I've only once had a problem with a bad attitude from one of their servers and haven't seen that girl since. Everyone else is an absolute pleasure and always willing to answer questions and make suggestions. Very attentive and charismatic.\n\nIt can get pretty crowded (don't even bother coming on a night the SeaHawks are playing) but there is plenty of seating and a small party can usually find a table. Larger groups should plan on arriving early and coming on less busy weeknights.\n\nThey have a great selection of beer, wine and cider and a full bar for any mixed drink you want. They also cycle seasonal and promotional beers regularly so there is always something new to try and they're always happy to let you have a complimentary taste, which I love! Prices seem pretty standard to me. Happy hour has great deals and every day of the week has its own all-day drink special.\n\nThe food is really hit or miss. The burgers are amazing and the chicken tenders are great but a lot of their food in general is a bit atypical. For instance, the flatbread pizzas come in varieties including \""bacon onion jalepeno\"" or \""date and black pepper\"" but just a meat'n'cheese choice isn't on the menu and their \""tacos\"" consist of pulled pork and coleslaw. Everything I've tried has been totally delicious, but if you're looking for good ol' simple bar food, you might not like their menu unless you're willing to be adventurous. Like with the drinks, there is a daily special every day of the week except Sundays and flatbreads as well as appetizers are half-off during happy hour.\n\nOne of my personal favorite reasons for coming to this bar is Tuesday Night Pub Quiz. Live bar trivia in teams that's WAY more fun than the answer pads and monitors used at other bars. There are a number of regular teams but we've had lots of fun getting a ragtag group together to go and try our best.\n\nOverall, I fully intend to continue frequenting this place for it's charm and feel-good atmosphere.
Class: curvate


Example: POORLY TRAINED STAFF AND SO NOT YOGA IN ATTITUDE. The women working here borderline on aggressive and speak way too loudly. .I purchased several pairs of pants online two of which I needed to return due to the inconsistent sizing of this brand (they can run very small). The representative handling my return had very poor customer service skills. She protested that it was past the return date (which it was actually much less than 14 days since receiving the items and the very same items were on display in the store). She repeatedly tried to refuse the return and lecture me about having the wrong forms and cards, even though I had handed her the the packing slip with the pants neatly folded inside their original plastic and my purchase card and id were placed t on the counter for her immediately upon her request. (I had to remind her three times that I did have all the items she requested to process a return even if I didn't know which card was used at the time). Her look and tone the whole time was \""go away, you looser\"". The whole experience was horribly uncomfortable and unacceptable. After 10 minutes of going through this stress I told her that she making me uncomfortable at which time she said  it was only for my protection. What a completely dense and rude person! She should never have a job even at a discount shop. I don't understand how expensive stores accept this kind of person in their environment. They items are expensive and with this type of customer service there is no reason I will NEVER SHOP THERE AGAIN.
Class: assumption


Example: Best crab legs!!! And hush puppies.. But I do love the fried shrimp- try the fried green tomatoes! The old charm of this place! It's my stomping grounds. I love Hush Puppy!
Class: curvate


Example: LAME.  I can't give them a review of their food, because we weren't actually able to procure any.  We went at 11pm on Saturday, after a show, looking to stuff ourselves full of fish and get in on that happy hour deal, too.  Not so.\n\nWe get there, sit down, and wait for about 5 minutes until the waitress, who obviously saw us when we first walked in, got around to coming over and taking our order.  She wasn't bringing any menus with her, which I already found irksome.  The first thing she said was that the kitchen was closed and they're not serving any food.  \""But we have half-price beers,\"" she added happily, as if some goddamn brew was going to absolve my stomach of mind-bending hunger.  So I said to her, \""your menu online - and here in the lobby - says you have 1/2 price rolls and other items from 11pm-1am daily\"".  She just kind of shrugged and again said something about the kitchen being closed for the night.  Trying to keep from overturning the sushi bar itself, I asked her if there were any places in the area still open to eat.  \""Hmm...did you want sushi?\""  I stared blankly.  Well, sweetheart, we DID come HERE.  What the f^&* do you think we want, Mexican?  She directed us to Ra Sushi a couple streets over which we went to, but had also just stopped serving food for the evening.  Go figure.  \n\nIn summation, 2 stars for the direct conflict this place has with their own goddamn advertised kitchen hours, and the uninformed, non-communicative staff.
Class: assumption
Classify the case below.
First off, the coffee was amazing. I am not into all the fufu caramel mocha whatever drinks with whipped cream on top. I am a straight up americano or latte kind of guy. (just realized how lame that sounds, but it's the truth). I got an iced latte on my first visit to see what SoZo is about. Yum. This is what coffee is supposed to taste like in my opinion.\n\nThe service was excellent. A friendly woman took my order. She was super polite, and outgoing. \n\nThe shop itself was average to me, and there were long gaps between songs so the conversation I was having with a friend became awkward at times. You know when you are talking loudly because there is music on.. then the music stops, and it is dead quiet, so you have to wait for another song to start before you continue you conversation? Ya, that sucks.. For that alone, I subtracted one star.