Example: This office has gone down hill from when I used them for the first time 10 years ago. The amount of seating has shrunk by more than half. The staff don't seem to enjoy their job much. But I still gave then 4 stars cause some how the wait time has not increased to an unbearable amount of time. Anyone who thinks under 1.5 hours is a lot, get over to California and try 6 hours standing with no seating!!  And no snack bar.
Class: researcher


Example: Worst. service. ever. \n\nNow don't get me wrong, I never expect the service at Korean restaurants to be friendly, but the woman working here went above and beyond my expectations of rudeness. \n\nMy friends and I came here halloween night after hitting the clubs. Yes, we were drunk, but we were not being excessively boisterous. And if a place doesn't want to serve drunk patrons, they shouldn't be open at 3 AM. \n\nMy friend asked the waitress, \""I can't decide, what's good?\"" \""Anything. It's all the same. Hurry up.\"" What in the actual F. Seriously?\n\nTo top it off, the food is mediocre and incredibly expensive for small portions. Never. ever. coming. back.
Class: disfranchise


Example: Horrible, tasteless, bland, overpriced Chinese food. Both times I ate at this PF Chang's were terrible. Good thing both times were free or else I would be even more pissed. Also, need to do something about  their slow service. I had ordered online for a pick-up several hours in advance. I still had to wait 15-20 minutes. \n\nYou think they would at least make one of their signature dishes palatable. Wrong! Their chicken lettuce wraps was one of the worst meals I've had in Vegas!
Class: disfranchise


Example: My garage door stop working this morning, so after searching  and reviewing other people comments and experience with different garage door company's on Yelp I decided to call Sonoran Garage doors. Call them around 8am, the lady who I talked to on the phone was very nice and knowable of the subject. She said that Gabriel the repair tech will be at my house around 9:00 so he show up in less than hour after my phone call. He check everything and told me I need to replacement of the spring \nand add support for panels( since we were using it with previous spring problem , it broke some panel). We agree on doing everything he recommended and after he came back with all replacement parts, he was done in less than hour. We are very satisfied with great work and excellent customer service was provided to us, both over the phone and at my house. Definitely  will recommend Sonoran garage doors. \nWe talked to our neighbor who has the same garage door system, which is Wayne Dalton and had same problem few months ago, only he useed some other company and with all kind of discounts he paid still 100$ more than we did. \nIf you have problem with your garage doors call Sonoran garage door you won't regret it.\nJoanna W.
Class: researcher


Example: The best szechuan fine cuisine ever in my life. The place is very cozy and you feel at home. Waitress friendly helped me choose the dishes, was so full of spices towards the end...totally recommend this place!
Class: researcher


Example: Well, my wife had a hair in her shake sooo that is disgusting. Burgers were about a 3/5 and the fries were good and crisp. They gave us 3 bucks back for the shake and apologized. Overall it was too expensive, almost $30 and we could have went to Red Robin for that much. We were dissatisfied with our experience and won't be returning :/
Class: disfranchise
What is the classification for the passage below?
Ok....so it's official...this place blows. I went a second time to be sure. Yep; BLOWS! Bad sign when a good number of the reviews on Yelp reference THE OLIVE GARDEN (the quintessential example of mediocrity) as a better option.\n\nWe tried to ignore our first trip to Babbo, because they were the new kid on the block, which meant they were busy and likely prone to a mistake or two.1) We ignored the fact that there were empty tables, but we were still told we'd have to wait for a table or sit at the bar (we sat at the bar). 2) We tried to ignore that it took forever for our food to come. 3) We tried to ignore that the PASTA PUGLIA had less flavor than a wet dishrag. 4) We even tried to ignore that our server/bartender's take on our crappy food came 20 minutes after delivery and was literally, \""I didn't notice you weren't eating your food. You should've said something.\""\n\nWe waited a year to return....MISTAKE.\n\nThis time it was take-out, and we ordered a lot, to be sure; BRUSCHETTA ROMANA, PISATCHIO MOZZARELLA, MUSHROOM-PEPPERONI-SAUSAGE PIZZA, ALFREDO SUPREMO W/CHICKEN, & BABBO'S BOWL O BOLGNESE.\n\nOur online order told us 20 minutes, which is exactly when we arrived, only to be told by a polite young man, named Raphael, that everything was done but our pasta dishes. REALLY?!? 15 minutes later (yep) we were heading home. The timing undoubtedly contributed to some of the earlier dishes being less than great, but really probably not so much as they're just not very good to start with.\n\nBRUSHETTA ROMANA - We appreciate that the Tomato/Basil mixture was separated from the toasted bread for travel, but it didn't matter. The topping mix felt pre-made, soggy, soupy and gross. FAIL!\n\nPISTACHIO MOZZARELLA - Interesting choice, mixing pistachio nuts with your traditional Caprese Salad, and it would have worked, if it WAS a traditional Caprese Salad. It Isn't. This dish isn't what you're expecting in that it really scrimps on the Mozzarella, choosing to drop a few cubes on top, instead of matching the tomatoes slice for slice. Also, drenched in balsamic, the entire dish turned into a soggy mess.\n\nMUSHROOM-PEPPERONI-SAUSAGE PIZZA - Gross, Gross GROSS!!! The crust was flavorless and chewy. The sauce was non-existent. The ingredients were sparse to the point of wondering where they were, including cheese. I'm not sure what they're going for here, but, if it isn't \""REPULSE THE CUSTOMER,\"" They're falling miserably short.\n\nALFREDO SUPREMO W/CHICKEN & BOWL O BOLGNESE - We can combine the pasta dishes because our review is the same for both. The portions are ridiculously small (c'mon guys, it's pasta), and the flavor is unremarkable. A frozen MARIE CALLENDAR'S DINNER would provide a more satisfying dining experience.\n\nIt's difficult, in this part of Chandler, to find decent Italian food. I guess, for now, countless reviewers are right; OLIVE GARDEN is a better option.