Example: Fantastic place to stay. Fun, funky and fashionable. Very friendly staff. Great amenities such as a free pool table & apple computers in the lobby as well as a cool bar area with an outside seating area. I didn't hear any noise in our room ( no planes , no noise from the construction). Less than 5 minutes to the airport via free shuttle which arrives every 15  minutes. Would stay here again and will look for other Aloft hotels in other cities to enjoy.
Class: unincreased


Example: Brandon installed a water heater and removed the rating plate without my knowledge.  Now that the water heater is leaking and it is still under warranty I cannot get it replaced without the rating plate.  I should have figured no less as he had a bad attitude and exhibited poor customer service the whole time he was on the job.  He was the plumber assigned to the job by Old Republic, my home warranty company.  I would never allow him back to my home or refer him to anyone.
Class: petter


Example: Update:\n\nI find it absolutely amazing that a person can pass away at their facility - then one day short of 7 weeks later, someone from that facility is calling for the deceased, asking to speak with them regarding paperwork that needs to be completed. \n\nThat's definitely a textbook procedure of making sure the family of the deceased isn't reminded of the passing - \n\nAlso just goes to show how uninvolved the clinical/nursing staff was with my dad's brief stay and passing at this facility. Seeing as no one from that facility gave me nor my family any attention - that they would miss that someone actually passed away, or who it was. \n\nI'd save a copy of the voice mail and send it to the facility administrators or the risk management team - however, with the attitudes and behavior I witnessed from their staff there that night - and now with the voice mail I just listened to - I'm sure they wouldn't care.\n\nI'm moving on and putting this all behind me after this review. I'd suggest that you just keep moving on if you ever find this place as an option for care - for yourself, anyone you know or love and even your enemies.
Class: petter


Example: Fast and friendly. The low carb chicken broccoli bowl is a healthy option I like to get all the time.
Class: unincreased
Classify the case below.
This place has been around a long time, and I've been there quite a few times. It's hard to find decent Cajun food in Phoenix, but Kay's usually does pretty well.\n\nOur last visit wasn't the greatest. The duck & andouille gumbo was nice, if not quite piping hot. I forgave that, as it's one of the few places around you cna find duck of any kind, or andouille for that matter. The shrimp etouffe came out stone cold, and the waitress quickly returned it to the kitchen where they nuked it to almost hot. Microwaved etouffee just isn't right. \n\nAn order of dirty rice with a side of 2 links of andouille proved almost pointless, as we specifically made clear this was an entree, and expected the 2 links to be cut up and added to the rice. What we got was a small bowl of dirty rice with two tiny breakfast-sized links laid atop it.  \n\nThe crab cakes weren't bad, being mostly crab with little bread crumbs, but they really didn't scream authentic cajun cakes to me. Plus, they too were a bit on the cold side - even though everything came out quickly. \n\nOn the plus side, they have Abita beers on tap. Turbo Dog is always welcomed - especially if it's on tap. \n\nAnother plus is you can stop in on a weekend night (we went on a Saturday) even at 9p and they are open. The place was empty barring a few people at the bar. That should be your clue. \n\nMy previous experiences here were all around lunchtime, with no problems as far as food temp, so I suspect that late night diners are getting food that has been sitting around in a steamer all day long. \n\nRegardless, I am only giving this 2 stars. Your mileage may vary.