Case: Visited this new deli on Fourth Avenue downtown today for lunch.\n\nThe Country Fresh Salad with Chicken and Champagne Vinaigrette was delicious!  It had a ton of personality and not the same old boring salad.  It had walnuts, grapes, granny smith apples.  Very tasty!  The chicken was seasoned very nicely, not like many places do.\n\nThe Turkey and Gouda sandwich was also very solid, but not quite worth the $10 price tag.\n\nThe thing that stops this place from being 5-stars however is the slow delivery of the food at lunch time.  There was no one else in the deli at the time, and my food took longer than it should have.  If this places was busy, I'd really be worried about how long you might wait.  I'm not sure why it took so long, but surely they know people have to get in and out at lunch time.
Classification: catacoustics


Case: Headline: Service killed the experience.\n\nI'm a coffee person.  I love coffee.  I love independent coffee houses.  So how does a coffee place get just 1 star?  One word - service.\n\nWe turned into the parking lot about ten minutes before the store closed.  I guess that could explain the surly nature of the barrista?  The milk had that slight taste of soy in it - causing me to wonder \""hmmm - I didn't order a soy version of the latte.  What gives?\""  I suspect that he didn't rinse out the jug.  The styrofoam cups were a definite turn-off.  The tables and chairs had all been pushed to the side.  This guy was just making sure he could lock up and leave right at closing time, rather than ensuring the coffee shop had - ya know - BUZZ.\n\nSeriously - if you want a coffee, go to Starbucks, or even Dunkin Donuts (just round the corner from this place) - this place is a definite pass.
Classification: mobility


Case: This upscale restaurant incongruously also serves as a video poker bar. We were one of the first through doors at 10AM for the recently introduced Sunday-only brunch. We were greeted at the door and seated at a table for four. I ordered eggs Benedict Oscar style - described as \""jumbo\"" crab cakes on English muffins topped with 2 poached eggs and Bearnaise sauce with sides of grilled asparagus and thick bacon. The only thing \""jumbo\"" was the price tag because the crab cakes were not much thicker than my little finger. \n\nMy wife chose pain perdu - walnut -raisin French toast with espresso anglaise and whipped cream served with a pair of breakfast sausages. Another pretty ordinary entree. Our server never reappeared at our table after taking our orders and we noticed every other table received complimentary snifters of champagne. Needless to say, her gratuity was comparable to the level of service provided.\n\nA rating of 2.5 seems most appropriate.
Classification: mobility


Case: The Cheesecake Factory is much more than cheesecake. The Cheesecake Factory is a chain restaurant that specializes in burgers, sandwiches, pasta, and pizza. \n\n  Yesterday after hanging out in Sabalatte in the Boca Park Fashion Village, my brother and I were up for dinner. We decided on The Cheesecake Factory. The menu offers a diverse selection of food at competitive prices inside an upscale dining room. We couldn't go wrong with the Cheesecake Factory. \n\n  Although I have only been to this location once before way back in February of 2005 when I picked up my new Saturn Ion (sure was a long time ago), and celebrated with a delicious pasta dinner, I am no stranger to the Cheesecake Factory. I have been to the Caesar's Palace location quite a few times. \n\n  When my brother and I stepped inside the dimly lit and elegant restaurant, it was understandably busy. The friendly hostess took our name and kindly let us know that there would be a five minute wait. The Cheesecake Factory has yet to implement the text messaging system that some restaurants have incorporated. The wait was less than five minutes. \n\n  Tina was our waitress. She was friendly, never rushed us, and constantly checked up on us. I am giving a shout out for Tina on account of the fact that my brother left his sunglasses at the table. As we approached the Valley parking area (on the way to the upper deck), Tina comes running after us with his sunglasses. With that said, the service here rounded up Cheesecake Factory to four stars. \n\n  The food is also delicious. Everytime that I have dined in a Cheesecake Factory, the large portions had filled me up leaving me with no room for cheesecake. In my opinion, Cheesecake Factory is a restaurant for either dinner or coffee and dessert. We just had coffee at Sabalatte, so tonight I ordered their chicken parmesan sandwich which included fries and a Coke. The chicken parmesan sandwich is unique. I don't know of many restaurants that make it. Plus, it is delicious. Between the time of ordering and Tina delivering the sandwich, she delivered the customary dinner rolls. In past visits to the Caesar's Palace Cheesecake Factory, the pasta sauce was included.  Here, there is a separate bowl of the sauce where you pour it on to your liking. I enjoyed every bite of the chicken parmesan sandwich. It is something that I do not enjoy very often. I also enjoyed the small bowl of French fries that accompanied the sandwich. And the Coke did not have a hint of flatness. It was just as sparkling as Tina's attitude. \n\n  Cheesecake Factory was $20 well spent. The dining area is not Tiffany elegance but an elegance similar to dining in a Caesar's Palace, Venetian Hotel, or upscale resort Cafe. It is a dining environment that isolates the outside world and is simply relaxing. The food was delicious and filling. Service was outstanding. I could see another well spent $20 at Cheesecake Factory in the future. Or $30 if I am hungry and want to reward myself with their signature cheesecake and coffee.
Classification: catacoustics


Case: I came in for lunch as I work nearby. The place was clean as far as I could tell  but the food was awful.  I ordered a teriyaki chicken and shrimp and the shrimp were very small and rubbery that accompanied my chicken pieces of an unknown source on a white bed of rice.  Only a few squirts of teriyaki sauce to top it off made the sauce scarce as well. I was very disappointed. Not coming back.
Classification: mobility


Case: The Mesquite Shrimp Tacos are spot on! There is nothing more satisfying than a slice of Baja on a Friday.
Classification: catacoustics


Case: New manager Ashley is unprofessional and  RUDE! After THEY messed up on an order I went in to check status of the order and she was very rude advising me that they send items for embroidery on Tuesdays (no one mentioned that before and as a customer, how am I supposed to know that) I told her I did not appreciate the attitude, she said she had attitude because I had one first (waving her finger as she spoke) although I'm not the one getting paid to provide good customer  I explained that I simply asked a question, and that the first time we placed our order it took 4 months to get the order right (there was a change in management @ that time as well) This is our 2nd large order. She continued to repeat that \""well we send orders out on Tuesdays\"" I informed her that I am also in customer service and regardless of the tone or attitude I am given I don't let that affect the way I respond.  I advise her I would call corporate, her response \""good so will I\"" with a smirk. We are paying customers that will take our large office orders elsewhere next time. Location won't matter, customer service will!
Classification: mobility


Case: Marshall has been my mechanic for four years, he's very knowledgeable, dependable and honest.  He serviced my 04' XC70, but I've now upgraded to a newer 08' XC70, had him inspect it before I purchased it, which was a good idea, because he discovered that I was missing a panel cover under the engine and carmax replaced it.  If you need service on your volvo, take it here!
Classification: catacoustics
Classify the case below.
A&P Carpets gets a 10 star rating from me.  I had never had carpet or flooring installed and was a bit overwhelmed, but Art, Pat and their team made the project easy, fast, enjoyable, and a great success!\n   \nI began the process by visiting A&P's ample warehouse on University Blvd.  I was greeted by Pat, who within minutes had helped me select exactly the color and style of carpet that was ideal for my location.  I explained to Pat that, living alone with my son off to college, my first concern was moving furniture and items off the two floors of my house.  She assured me not only that the job could be done but that the installation could be completed in one day--amazingly, three days later.  I returned home.  An hour later, Art came out to measure and quote me a very reasonable and affordable price.  The price had included the carpet and all aspects and details of the installation.   \n\nAs promised, three days later the installers arrived on time at 8:30 a.m.   It was a two-person crew.  Over the years I have arranged numerous contractors who have done work in my house, but never have I worked with any who were more dedicated and professional.  They asked for my advice on moving furniture where and when needed.  They  made me feel as comfortable as possible during the tear-out and installation.  They showed great care in handling my items.  They kept me informed of their progress throughout the day.   They were done by 3:30.  Not only did they install the carpeting.  One of my baseboards had been damaged.  I purchased a replacement piece, and they installed that too.  It was so pleasant that I took pictures of the installers and their work and sent them to my son.  \n\nI absolutely  love my new carpets!  Not only was the quality of product and work is amazing.  Most memorable was A&P's top-notch  customer service.  Pat and Art run a consummate family business with a family level of care!