Example: Store manager Clinton does not represent Michael Bollig's vision of friendly or professional as stated on the website. Clinton was extremely rude, disrespectful, and accusatory. While arranging the delivery of my dryer we encountered a miscommunication and the coordination of delivering my dryer became complicated. Instead of Clinton taking responsibility for the miscommunication he made every excuse in the book and tried to pass the blame onto me. As I tried to explain the situation he talked over me, raised his voice and was very condescending. I expressed my dissatisfaction with his lack of customer service; however he did not seem to care. On the other hand, the delivery driver was very nice and accommodating. He waited over an hour for me to get home to make up for the miscommunication. I appreciated that greatly and displayed my gratitude with a tip. I was disappointed to notice a ding on my wall from the installation of my dryer after he left. I guarantee Clinton has cost B&B Appliances a lot of money by his lack of customer regard and therefore loss of future business. He could definitely benefit from some coaching regarding customer service and professionalism. I never post on yelp, but here I am 9 hours later still astonished by the worst customer service I have EVER encountered. \n\nhttp://www.linkedin.com/today/post/article/20130604134550-284615-15-statistics-that-should-change-the-business-world-but-haven-t
Class: usufruct


Example: Pretty awesome experience.  Mike is a fun dude that has put together an experience in Vegas that you can't have without Turnt Up.  For the price you get every penny you pay.  Free drinks, awesome clubs, no cover or waiting.  Definately try this and I will be back!!
Class: houghband


Example: My girlfriend and I treated ourselves to the 2pm tea and had such a lovely time.  The service was very friendly but is not fast.  The whole experience should be Savored and not rushed so I'd attend with someone you enjoy talking to!  The food was excellent and we tried 5 different teas in total.  We had a crazy time parking due to an event at the hotel but the server was so kind about it and gave us some tea to take home for our \""trouble\"".  I thought this was above & beyond and was surprised by the gesture.  I'd recommend it and would love to go again soon!
Class: houghband


Example: The store is crowded.  And the check out area is always crowded and understaffed.  I miss the sales and coupons.  \nThe selections are okay.  But if you don't fit into the junior/old lady box, then it's hard to find something that will work.  The Jean selection is horrible.  \nThe boys department is small in comparison to the girls.  \nBetter prices can be found elsewhere.
Class: usufruct
What is the classification for the passage below?
Judy and her team have been altering my clothes for the last few years. She always does such a great job with a very fair price.  If you need something quickly she can work with you as well for a small fee.  I've even had her alter an old fur coat for me and she did a great job! I have a sewing machine and dabble in sewing small projects, but when it comes to clothing-i definitely do not trust myself at all. \n\nI love it when you can hardly tell where an item was even altered in the first place.  When we moved houses she also re hemmed all of my drapes to fit the windows on my new house. Amazing!!!