Case: FREE BOXES FOR PRIORITY SHIPPERS\n\nI do a lot of shipping and mailing at work. I make several visits to the Post Office in Walnut Creek every week. After stopping at one Post Office that was closed for lunch, we made our way here to send a package of our stuff, back home to us. This post office had everything we needed to get our treasures home. Well, they didn't have the sticker label for addressing like I usually use, but it's probably less wasteful to just write on the box anyhow. So that's exactly what I did.\n\nWhile in line, I helped an elderly woman fill out a certified mailing order with return receipt. These can be confusing if you don't use them all of the time.  She appreciated the help and when I was done it was my turn to pay. The employee took the flat rate charge (approx. $12) and our package was home safely in two days. \n\nWell done, post office!
Classification: spoonflower


Case: I wanted to love Scarpetta, I really did. I was still mesmerized by the striking view I got to take in during the grand opening and determined to prove all of the reviews about the mediocre service wrong, but our waiter left me no choice but to report otherwise.\n\nI want to point out the highlights before I rip Scarpetta to shreds. I came in for Restaurant Week so got the pre-fixe menu and chose the yellowtail, short rib agnolotti, and coconut panna cotta. I thought the yellowtail had great flavor and was presented beautifully. My only complaint was that it seemed to be served a little on the warm side to me which is a concern when it comes to raw fish.\n\nThe coconut panna cotta/guava soup was not only delicious but beautiful too. The almost tart soup was a nice contrast to the creamy panna cotta-probably the best panna cotta I've ever had! Not too rich or too sweet, and again, perfectly balanced with the cold fruit soup. I usually don't go for dessert soups, but I'd probably come back just for that.\n\nThe view is killer-great front row seats to the Bellagio water show!\n\nNow for the bad.\n\nStrike one: Maybe this is just me being very nitpicky, but the presentation of the short rib agnolotti was just gross. The pasta was served in a wide, shallow bowl and the appearance of pasta in one thin layer with hardly any garnish (save the breadcrumbs which had a nice flavor) was just unappetizing. Also, the pasta was incredibly greasy. I've had pasta in brown butter sauce before that didn't look like that. The filling was good, very rich and flavorful, but the sauce was just off-putting. \n\nStrike two: for the duration of our dinner, a toddler continuously screamed at the top of his lungs, banged on the table, stood on the booth in which his family was sitting and annoyed the crap out of the surrounding diners. As a fine dining restaurant, it's your responsibility to make sure that the experience is just that, fine dining. Which means if you need to tell this family who cannot control their spoiled infant to beat it, in the interest of preserving the experience for surrounding diners, then do it. After an hour of embarrassing behavior and ugly stares from other tables, the dad who was elegantly dressed in board shorts, shower shoes and a baseball cap removed the child from the fine dining situation. I feel like the management should've handled this earlier, but God forbid they offend one person who is offending the entire restaurant. \n\nStrike three: our waiter was a dud. I get it, everyone has their off days, but I think this waiter's life was a series of off days. I'm hoping that his service standards weren't lowered because we were getting what was essentially a discounted menu, but I can't help that think this was the case. Discounted menu=less tip? Not always. But if your behavior warrants a tip to match the discounted bill then that's what you'll get. It took about 15 minutes for bread to come out and for the waiter to bring water. Then another 15 minutes for him to take our order for wine. And about another 20 minutes to take our food order. I shouldn't have to flag you down and tell you we're ready to order. That's not my job as a patron of the restaurant. I wasn't in any rush, but those lapses in time mean either this dude was just straight up inattentive or suffering the early stages of dementia. Everything about the dinner just dragged on unnecessarily. He was inattentive and seemed disinterested in our table-there were only two of us and we're definitely not high maintenance so I'm not sure what the issue was.\n\nOur waiter was in no way personable and just rubbed me the wrong way. Maybe we caught him on a bad night. Maybe he didn't feel like we deserved the attention that someone who was ordering off of the regular menu did. Regardless, in these economically unbalanced times, when so many people are opting to eat cheaper or stay home and cook, I feel like the restaurant industry should feel the pressure to give diners the experience they pay for. Even if we were getting your dishes for a reduced price-we are still dining in your restaurant and your standard of service should be equal across the board. You are a fine dining restaurant and I hold you to a higher standard than, say a Denny's. But if you perform like a Denny's waiter, I will tip you like a Denny's waiter. \n\n\nI'm not sure I would come back because I was truly annoyed with the service. Maybe I'd come back for the guava soup...and have it at the bar.
Classification: depart


Case: I was honestly expecting a lot more from these guys having been to the original GameWorks on the Strip. First off, let me start off with the arcade game selection. Not much of a looker. Compared to the old GameWorks, the selection is a fraction of what used to be and half the games weren't functioning correctly either. Also the useless bar/restaurant area composes half of this GameWorks. That's right, they put more effort into building an eatery rather than getting decent GAMES. The E-Sports arena was pretty decent and the bowling area looked cool as well.\n\nBe prepared to spend at least $20+ if you wish to have a decent experience as the GameWorks cards no longer work by hours. They work by a points system instead and the games range between 4-11 points. Overall, these guys need improvement if they wish to retain their former glory.
Classification: depart


Case: Some of the best deep dish pizzas in town. If you disagree, I doubt your understanding of what makes a great pizza! I work nearby so I've had every (no joke) pizza on the menu and they are all great. The KC Barbecue, Bucky and Olympic Garden are some of my favorites.
Classification: spoonflower
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WORST SERVICE EVER!!!! My family of 4 waited over an hour for our food and the server NEVER came to let us know why it was taking so long, refill drinks or check on us for anything! My husband finally had to track down a manager and she told us the computer system crashed, still no communication between management and the patrons, staff or anyone, when the food came it was horrible and cold, we were beyond unhappy. Will NEVER go back.