Text - What happened to this hotel?  When it used to be operated as a Starwood Property (Sheraton hotel chain to be more specific), the staff was much friendlier and knew how to handle upset hotel guests.\n\nWhere do I begin...I have plenty to say about my overall stay.  Due to hotel overbooking and not being able to accomodate guests with reservations, instead of calling or placing us in another HARRAH'S property (ie. Ceasars, Ballys, etc.), they expected us to just \""deal\"" with the problem and wait until the next morning.\n\n1) Checking in late almost midnight, waited 1 hour in line to find out that we were placed in a room next door to a party with base pounding against the wall practically vibrating from next door.  This was UNACCEPTABLE, so went back downstairs to complain to wait another 1 hour to finally get moved to the Towers side which was really nice.\n\nNote: Manager in the late evening did not want to properly handle the problem and left it for the morning manager to deal with.  I will be nice NOT to leave their name here.  Let's just say he was properly dealt with the next morning.\n\n2) Next morning had to DEAL with the problem AGAIN which the manager in the morning was MUCH BETTER to work with than from the night before.  We were pleased to hear that we would be upgraded to a panoramic suite which was unexpected but at least made our stay much better.  I can't explain about the Superman costumes and memorabilia that was placed throughout the suite, but who cares?  At least the room had 2 beds, it was QUIET, and could finally get a good nights sleep.\n\nSide note: DON'T USE the coffee makers/quick water heaters and check the insides first...apparently ours was rusted and seemed a bit moldy.  Either bring your own or ask for hot water downstairs.  Also, why aren't the towels nice and fluffy?  They don't even have a \""bounce\"" smell to them.  It's as if they just shoved them in with clorox bleach and the towels were rough on skin.  \n\n3) Overall service: DON'T SET HIGH EXPECTATIONS...Apparently upper management can't seem to hire appropriate and intelligent staff to handle the front desk or overall CUSTOMER SERVICE.  This include the concierge in the MALL AREA.  What is going on with this hotel?  I used to stay all the time but after this visit....sorry PH, but I will give another Harrah's property a try.  There are just too many options...management needs to get it together otherwise this property will change names once again.
Group - apicoectomy


Text - The food was very good.  I would definitely order the Tavern Burger again but... the service sucked!  This is why I only gave it 2 stars.  There were 3 of us and when we have to wait 5 minutes for drinks thats a little long in my book.  Everything was slow from the drinks, food, and even check getting to us.  \n\nI may give this place a second chance just to see if it was an off day.
Group - apicoectomy


Text - We always have fun at Fremont...cheap beer and cheap entertainment. This is where I make up for most of the money I loose on the strip... I have great luck at the blackjack tables.
Group - automatization


Text - We've been taking our vehicles to Jack & Sons for a few years now. They were just down the street from us when we first used their services and we appreciate their work & honesty so much we continue to use them after moving further north. They only do the work that is needed and have never overcharged or done us wrong. We've often gone there thinking we had a huge problem w/ the car and they would call & say it was just a small issue w/ low cost. We trust them w/ all our auto needs & have referred many friends to them. Our friends have also had great experiences w/ Jack & Sons. Great service, nice people, & trustworthy: a difficult combo to find w/ a car repair shop.
Group - automatization
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This was my second time at Spago. This time I've decided that Spago is SO over rated. Slap Wolfgang Puck's name on it and voila! Supposed to be fantastico, right? Errr....next! \n\nThe Pistachio Crusted Rack of Lamb came out well done and hard as a brick (asked for medium). The best thing about it was the Meyer Lemon Goat Cheese Orzo (I could have made a meal of). \n\nThe Pan Seared Duck Breast w/ White Corn Pur\u00e9e, Morel Mushrooms,Cippolini Onions, etc. was very good. Not fantastic, but good.\n\nRoasted Organic Baby Beet Salad w/ Goat Cheese, Citrus and Petite Greens was thumbs-up! A smidge more goat cheese would have made it two-thumbs! \n\nI am a thin crust, NY style pizza fan, so Spago's pizzas were a little too doughy and a \""miss\"" for me. \n\nToo many amazing restaurants in Vegas to give Spago, Las Vegas a 3rd try.