Example: Looks great from the outside but everything inside was extremely lacking from the room down to the service.  Stayed here over the weekend for two nights.  On the first night, we noticed the remote control wasn't working and called down for a replacement.  Never received a replacement.  Then we called the next morning.  After 45 minutes of no service, we called again.  Finally someone came to look at the batteries and said that the batteries were from years ago.  Made sense because the hotel barely seemed crowded the whole weekend so perhaps not that many people stay here.  That said, they could have easily upgraded the three parties that were staying here but nope, we were all spread out among lower levels with very boring views.\n\nThe room was decent.  The bed comfy and pillows soft.  The comforter wasn't especially fluffy or comfortable.  The towels were downright scratchy and hard and uncomfortable.  I was really shocked about that.  The shower and bathtubs are nice but they could have put a little more effort into making the rest of the hotel room nicer too.\n\nChecking in was sort of a pain because the guy helping us took forever and mumbled everything.  We never really were greeted warmly or made to feel like the hotel/casino valued our patronage.  We've stayed at fun, swanky places like the Cosmo and the more affordable Bally & Caesar's Palace and the whole time we were at Aria, I wished we were at one of the other places.
Class: felicitous


Example: My new favorite buffet place it was amazing everything i ate was cooked perfect they have great sushi prime rib and a hibachi station. prices are amazing 4.99 for lunch and 9.99 for dinner i really hope this place sticks around
Class: unintersected


Example: Popular casual dining spot in the Cosmopolitan hotel.\n\nCame here since hubby raved about their burgers here from a previous trip without me, so we stopped here for lunch. Kid friendly place.\n\nHuge selection of milkshakes that you can order with or without alcohol - I had the pecan turtle one... it probably has as many calories and fat as what I ate for the rest of the day, but definitely a nice treat. Rich creamy ice cream with all the goodness of pecans and chocolate as well! It's about $4 less than the posted price if you order one without alcohol.\n\nTheir burger selection is impressive. I sampled hubby's classic gold standard and thought it tasted good. I had the funghi burger and the tastes went well together with a touch of truffle, but it was a bit too greasy for my liking.\n\nDelicious onion rings! Average fries.\n\nGood service and decent burgers but I thought it was a bit expensive for lunch (about $30 pp).
Class: unintersected


Example: Me and a friend ordered some breakfast a few months ago. The service was ok and I would've given them 4 or 5 stars but the waitress forgot to supply us with eating utensils. We had to hail down a staff member to get it. I'll give this place another chance but if they fail to meet basic expectations I'm done.
Class: felicitous
Classify the case below.
Hands down worst service in vegas!! Lord forbid any of them crack a smile! I frequent here due to loving the food, plus location wise... It is the best option for us.  At this point the one at centennial may be worth the drive! The owner really needs to get rid of the whole staff and try again. I truly can not stand bad costumer service. Why work in costumer service if you hate it?!? They all seriously look miserable as the THROW your food together! I really hope the owner/manager reads all of these reviews and does something about it.