Case: I don't drink coffee so I can't speak to their particular cup of joe.  However, I've eaten their twice: Once for a sandwich and one a muffin.  The sandwich was subpar.  The muffin was pretty good.  White chocolate something-or-other.  \n\nIt's not that Charlie's has personally offended me or anything - it's just that I would prefer almost any other restaurant in existence to inhabit that spot instead of Charlie's.  If I'm forced to grab a snack in the law building, Charlie's is it.  The vending machines never take my debit card (idk why) so I'm forced to eat an overpriced, ok muffin.  It's unfortunate.  At any given restaurant I can at least find one item that's not too expensive that I like.  Not Charlie's.  It's an anomaly.
Classification: positioned


Case: Absolutely dreadful service. Waited an hour for food after ordering without being served. Refills on water and naan were nonexistent. To top that all off, they told us they were out of tea 20 minutes after I ordered it. Who is out of tea at an Indian restaurant and why did it take 20 minutes to tell me about it? I won't be frequenting them again.
Classification: positioned


Case: Me and my family love this dentist. The wait for a cleaning is always at least a month but they are more than accommodating for everything else. We can usually see Dr. Song the same day, of not the same week. His staff are professional, friendly, and efficient. We never wait long before our appointment and the Dr. is alway with us in a timely manner, quick and thorough to do his work, and pleasant. He has a steady hand and I love that he is just personable enough to put you at ease. Most recently we had a top notch experience, something I just NEEDED to write about!\n\nMy husband had a tooth chipped a long time ago when he was a teenager. Dr. Song was the first person to get it fixed the right way, filling it to make it look like nothing ever happened. We really loved the initial outcome, though he did warn us that since the ceramic patch was on a front tooth it would be a challenge to make sure he didn't overuse it and cause it to break off. Easier said than done. \n\nOne day my husband came to me. \""I think it's going to fall off,\"" he mentioned, making a face. He'd bit into a really tough piece of food, and felt it loosen. It was a Friday and I asked him if he thought it might be able to wait for Monday. He said okay. Several hours later (about 3pm) he came back to me and held out it hand. \""It came off.\"" We talked about it again and decided to call the dentist for an appointment on Monday, first thing. The tooth was now sharp and uncomfortable for him, but we didn't think there was any way they could take him so late in the day. \n\nI called for an appointment and to my disbelief when I explained the situation, the receptionist put me on hold for a moment. When she came back on the line she told me how she'd related the information to Dr. Song and he'd offered to stay late just so that my husband could come in and get his tooth fixed. Dr. Song was fabulous. He never made us feel rushed or unwelcome even though it was Friday and I'm sure he was eager to start his weekend. Excellent!
Classification: caracoller


Case: A wonderful place to stay in Montreal.  It is clean, close to metro, and restaurants.  Breakfast buffet has a variety of choice. Staff is very friendly.  The parking spot in the garage is tight.  If your car is larger than a regular size sedan, you might want to consider parking somewhere else.  Beds are not very comfortable,  but bearable for a night or two.
Classification: caracoller
What is the classification for the passage below?
Desert Sky Pet Care saved my bacon! I am a former client of Brenda's from the Las Vegas area. When I relocated to Southern California I acquired a new pet sitter that was less than reliable. When the new pet sitter canceled a job on me, Brenda flew out to take care of my elderly Great Dane and the two kittens that perpetually harass her. I spent an entire week on vacation and didn't have a moments worry about my pet's well being. That kind of care and loyalty to your clients is amazing. My standoffish dog responds very well to Brenda and will eat and drink for her instead of simply being depressed while I am gone. \n\nI highly recommend Desert Sky Pet Care. Brenda has always taken care of my animals as if they were her own. You can't ask for better care when you must be away from your pets and home!