Case: I am so happy they got rid of those awful bar stools!!!   We often choose not to walk in to Casbah without a reservation because the bar area was historically uncomfortable.  They have traded out the old stools that were screwed in to the floor, too far from your companions, and didn't comfortably turn to face people (who thought that was a good idea?) in for some admittedly less attractive but functional chairs,  I'm a big fan of the lunch and dinner there--we'll add that more often to our walk-in list now,
Classification: experient


Case: Wasn't impressed at all today ... Came in for my sisters birthday and it was horrible ...
Classification: fretum


Case: My girlfriend was a long time patron of the Golden Nugget, and saved up for our first 3-day/2-night romantic vacation in Vegas.  We went to the Chart House in the hotel for a fancy dinner our first night, and decided to go back to our room in the Carson Tower, because we had quite a few to drink all day.  That night between the hours of midnight to 4am while we were asleep in bed, someone came into our room and robbed us.  They stole the cash from my wallet, slot machine stubs, and her brand new Mac Book Pro on financing for 12 months.  She only had it for 1 month so far.  The front door was left ajar as we went to open it.\n\nWhen we realized what had happened, we immediately went to the front desk to request another room as a security guard came to take our statement while packing our bags.  We then went to the Las Vegas Metro Police station to report the stolen laptop with the serial number.  My girlfriend was a wreck, and couldn't stop crying.  We felt violated as to someone bold enough to come into our rooms while we were sleeping.  We suspected that it could have been someone on that same floor and hallway, being that it was close to the end of the hallway and exit stairwell at the end.  We figured on each end of the hallway are dome security cameras, and they can check the footage between those hours. \n\nThe hotel and the police department disregarded us, as we kept complaining to check the security tapes.   We asked to directly talk to the manager, and they would send a security guard (older man in his 70's) who is oblivious to the event.  We stayed for an extra day to try to connect to anyone who can help at the hotel.  They could only give us a $20 discount for the extra day.  My girlfriend is still traumatized by the events, and I am frustrated that the Golden Nugget just didn't care to react.  Our whole trip was ruined, as we felt paranoid staying in our room.  We will never go back to the Golden Nugget again, and presume that the hotel security cameras are fakes.  They kept on giving us the run-around, because they probably don't have the footage to make a case.
Classification: fretum


Case: Always gotta stop by when I am in town. The ferrets are always fun to visit with.   Friendly staff and a great selection. Plus the House Cats are very mild mannered and like some of the customers attention.
Classification: experient


Case: Susan in special orders.....amazing customer service!  I had a question,  she had to call manufacturer and promised to get back to me. Within 10 minutes I had a call back, a complete answer and a I feel like the issue is resolved with a fantastic out come. Kudos to Susan!
Classification: experient


Case: We stayed here during our visit to Las Vegas in March. Our reservations were for   three nights , after returning to the hotel after a long day at the races we get to our room just to find out we couldn't get in. We immediately go to the customer service desk to see what was going on, we were told they had checked us out , I was extremely upset because we had paid for three nights not two nights and all the lady could say was sorry. We had also signed up for their players card during our visit and was told you could use it at every restaurant and coffee shop there, well that wasn't true and with every associate we questioned about the card we got a different story . Everyone that was with our group all decided that we would never stay here again.
Classification: fretum
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I used to love this place. But, I'm giving the rating for the horrible service. The tea & sweets are excellent, but the service is so bad they should be ashamed of themselves. There's only 5 of these throughout the nation I think, and Pittsburgh is getting the worse comments. No menus or a bell was a given and we weren't greeted at all, in fact, they put the CLOSED sign 1 1/2 hrs in advanced right when we were about to walk in. There was only 4 of us so not sure about the rude looks...perhaps because we're not white (Which is pretty typical in Pgh, but NEVER acceptable). We understood the 30 minute rule so quickly ordered 1 1/2 hrs prior to closing. When I simply asked if we can get a cup, the waitress flipped out and said they're closing in an hr and said all this gibberish about customers coming in etc. when all we wanted was just a yes or no, so we took that as a no when she didn't finish her sentences and walked away. Okay fine, we will share our cups between the four of us, but don't freak out...it's not like she had a job like ours where you're saving a dying person daily and under that kind of stress. The workload isn't horrible to grab us an extra cup geez. How bad was it? Had to go up to the register to order and get menus and questioned if we needed to wait it ourselves. Will go here again for the tea, but just grabbing it to-go instead, but no tips anymore.