Case: I wanted to hate it. Seriously, but the truth is that everything was unreasonably delicious.\n\nHere's what we ordered:\n\nCocktails: BF ordered the Sidecar and I had the English Garden (loved both, but the English Garden was over-the-top delicious\nApps: We shared the Foie Gras with pumpkin waffles, and Hamachi Tuna (I believe), loved the tuna, but I wasn't overly fond of the foie gras. It wasn't bad or anything, it just didn't knock my socks off.\nDinner: My man had the rib-eye and I had the cap. The cap was perfect for me, not too big, succulent and juicy. Excellent.\nSide: We only ordered one side, and we honestly didn't need more. Carrots with chicken skin. Excuse me, I didn't know I liked vegetables that much!\nDrinks: I had a glass of rioja and the BF had two Innis and Gunn.\nDessert: Sticky toffee pudding. To. Die. For.\n\nTotal tab: under $350 with tip. That is an excellent value and I would visit again in a heartbeat!\n\nOur waitress was excellent, cheerful, polite and attentive. Other staff were very helpful and made sure we were both pleased as pudding. \n\nThe environment is a little loud, but nothing out of the ordinary for Vegas. Our little neck of the restaurant was filled with big Ramsay fans we excitedly jumped in to talk whenever we ordered something. It was a lot more casual than I expected, but that isn't a bad thing.\n\nWe CAN'T wait to head back! YUMMERS!
Classification: Piaroan


Case: The GM here (Trent) has ZERO customer service! He's needs to get off his high horse and learn how to treat members/guests. How he landed this job baffles me. He thinks his s*** doesn't stink and is demeaning to women. I would go back the day this clown gets fired! NO CUSTOMER service what so ever!!
Classification: descriptory


Case: Ladies & Gentlemen.\nMy complaint centers around what appears to be deceptive and unconscionable pricing tactics of the franchise listed below.\nH & R Block located at 2765 N SCOTTSDALE RD. SCOTTSDALE, AZ\u00a0 85257. \u00a0\nIn the last two years I have been working my way into building a business as a self -employed musician.\u00a0 At last year's tax season, I lived in Scottsdale and visited this convenient location with little understanding of what was appropriate for a self -employed musician and what were appropriate deductions.\u00a0 Last year I arrived unorganized with a box of receipts along with\u00a0less than 5 W2's and\u00a01099's.\u00a0 After a little over an hour all was completed and filed.\u00a0 At the end I was presented with a bill of nearly $350.00.\u00a0 I was immediately shocked at the amount as my income was in total only around $20,000 for that year.\u00a0 I painfully paid and was grateful to be done with it.\nThis year, I was bombarded with emails and marketing from H & R Block to return. I called ahead with my concerns about pricing and referred to the previous year's cost.\u00a0 I was told that savings could be gleaned from being prepared before arriving at the office appointment.\u00a0 This year as an AZ officially recognized Sole Proprietor LLC, I was prepared with all the numbers based upon last year's forms. I have no rental income, depreciation, investments, employees, cost of goods, inventory, or any other issue that would warrant any increase in pricing.\u00a0 I am a solo artist/musician.\u00a0 Based upon the time signatures of a text message sent at the end of my appointment I spent less than 30 minutes of actual time on my taxes in the appointment as I had provided them with totals in a clear spreadsheet.\u00a0 It was simple data entry from the totals and my records from the previous year were already on file.\u00a0 My income has only increased slightly yet I was presented with a bill of $410.00.\u00a0 At no time before or during the appointment was there any mention of any pricing increase in fact the bill should have been lower based on my level of preparedness as suggested by the office in my pre-visit call. However, I was shocked to see the amount of the bill.  I did pay it because tax preparation is stressful enough.\nThis lingered with me and next day I contacted the location and spoke with Bill the branch manager.\u00a0 When questioned about how the charges could be explained or justified, I was given nothing more than what can be described as \""doublespeak\"".  This led me to believe that the pricing was nothing more than arbitrary having no basis in industry pricing standards.\u00a0 I went to H & R Block because in such areas, I would prefer to defer to the professionals.\u00a0 I had no reason to mistrust in H & R Block as a company up to this point.\u00a0 This is no longer the case.\u00a0 I pressed for a refund as I felt the cost was out of the realm of reason after having spoken to successful business owners I often work with and other self employed individuals and I conducted research on the topic.\u00a0At the end of the conversation Bill stated he would have to submit the \""paperwork\"" to the franchise owner and it would take \""3 weeks\"" for a response. \u00a0He did not address the issue clearly and was unable to explain why they had over charged me.  \nI feel as there has been a \""bait and switch\"" and I am extremely dissatisfied at what appears to be fraud in pricing and the tepid, if not dismissive nature of the response.\u00a0 While the apparent over charge is the primary issue, it concerns me deeply that a supposedly respectable firm with substantial brand recognition who is responsible for aiding us in navigating the minefields of the US tax laws uses that vulnerability to gouge and profiteer in such a deceptive way.\u00a0 I ask that you make this right.   I ask that you do it quickly.   I will be contacting the Better Business Bureau to let them know of this situation.  \n\nSincerely yours,\n\na very unhappy FORMER client
Classification: descriptory


Case: Update: As of Feb 2010 this place closed because the owners got in a bitch fight.\n\nI live right next door to this place at Shade.  I go often enough, great happy hour.  Prices are pretty cheap ($5ish for the various happy hour sushi rolls), service is pretty fast, and it's great that it's locally owned and not a chain restaurant.  \n\nOnly \""negative\"" comment is it' is a bit small inside, hard to accommodate large groups of more than 8, and even that is pushing it if they are busy.  If you can go before everyone gets off work, it's pretty quiet in there, and fun to sit at the sushi bar as well.
Classification: Piaroan


Case: Excellent service on my car as I brought it in prior to a very long road trip. Dave checked over the entire car, gave me an estimate, and did all of the work that day!!! No problems on my road trip since then and will definitely call him my mechanic in town!
Classification: Piaroan


Case: The food is delicious. The prices are too high and the service is bad. \n\nI gave this place 4 chances. \nThe food was very good all 4 times. Delicious and fresh, but too expensive. The cheapest lunch pasta option is 7.99 pre-tax. without meat.\n\nAll four times waiting time  was over 20 minutes even though one of those times I pre-ordered online (40 minutes total wait time) and the other time I only took desert to go. None of those times did they have long lines or anything. Just 2-3 people. \n\nPeople working there are very unprofessional, unorganized and work too slow. They constantly look worried about messing up people's orders and can't organize the process efficiently. \n\nThat said, the owner/GM is very nice and friendly, always finds something to say, apologize for the wait, offer a drink etc. One time he added free cannolis to my order. Those were delicious! Nicely filled with great tasting cream. \n\nSo today I was passing by and went in just to buy the cannolis to go. It took them over 20 minutes to make those and when I got home I saw that all three of them had almost no filling at all! Just some filling on each side, but absolutely nothing inside! \n\nI might try other locations of this chain, but will never visit this one again.
Classification: descriptory
Considreing the above, classify the following: The Strom Spa is not the largest spa in the Montreal area, but I love the location, I really enjoy the various events they do on Thursday nights such as the Cozy Thursday, or the All night event where you are free to talk without any worries (especially good for my ladies friends who always like to bend the rule!! :-)\n\nThe bar and food are also very enjoyable!