Example: This is one of only a couple of places in Aria that offer lunch, so in need of food I found myself there ordering a burger. As usual I ordered my burger medium rare. The burger came out and upon my cutting it in half I discovered the cook's idea of medium rare is more akin to medium well, if not full on well done. I ate half the burger because I was hungry and in a hurry, when he server asked how my burger was I gave him my take with which he agreed, and said he'd see if the manager would bit charge me for the meal since I couldn't sent it back (crunched for time). When the waiter came back he told me the manager had given authorization for half credit in the burger, which is about right given that I ate half of it. So, two stars for way over-cooking a basic dish, and for the waiter under-delivering on the expectation he set. And because this place bills itself as a premier hotel with excellent shopping and restaurants, it gets knocked another star.
Class: Javanese


Example: So I bought a \""Black Friday\"" deal for my car to get detailed.  He said he would throw in an extra $25 dollar car wash for free since I just paid for my car wash that day.  When I came back to get my detail done on my car he said the $25 car wash was included in the detail.  I tried explaining to him I was supposed to get an extra $25 wash and he insisted I did not pay for one.  Needless to say, I will NEVER BE BACK to this place.  Horrible customer service.  A free $25 car wash would have kept me bringing my car back for detailing.  Not happy at all.
Class: Javanese


Example: Extremely disappointed with this place.....was looking forward to \""Beat the Heat -- Arizona Winterfest\"" at The Venue Scottsdale last Saturday, but as other reviewers have mentioned...it was quite simply a disaster.  No A/C. No A/C. No A/C.  Enough said.\n\nI did at least get my money back.
Class: Javanese


Example: Very cool place! Lots of Vegas history in neon. We took the night tour, and were a bit disappointed that more of the signs were not in working order.I know neon restoration is expensive, and the signs that were lit are really spectacular. If I do the tour again I hope they have funds enough to restore more of them. All in all worth seeing!
Class: abrasion


Example: I love stopping by the bar when they have the windows open and getting a dozen oysters and a cocktail.  Great, upscale environment and the food almost always lives up.
Class: abrasion


Example: Stayed at the Monte Carlo for the 6th time at least! Everything was great. Room was clean and ready when we arrived. The remodeling there doing out front is awesome. They have live music outside on the deck also they added some very good new eateries. Will surely stay there again and again!
Class: abrasion
Classify the case below.
We were so disappointed!  We were on vacation in Scottsdale and wanted to try a Brazilian restaurant.  It was nothing like the one we have had home.  Actually it was completely worse than all three Brazilian steakhouses we have close to home.  I tried about 12 different meats and I think there were only 2 out of the 12 that were tender.  The rest were over cooked or hard as a rock.  We really wanted to love this place as I kept trying more and more of the meats as they came around hoping the next one would be better.  Besides being hard, the meats didn't have much flavor.  The salad bar was okay and I don't know that I would even pay the cheaper price to just eat from their salad bar.  This is sad that I have to say the highlight or our meal was the fresh bread and salami slice you get at the salad bar.  :(