Case: Shady cabs. Left my phone in cab. Offered $20 for him to bring it back 5 mins after being dropped off; he responded $50. Sure ok...
Classification: electromagnetically


Case: After this I was finally able to get him to set up an appt to do the touch up.  I go today to have it done, detoured through the parking lot of Fry's to see him loading up his grocerys about 5 minutes before my appt is supposed to start.  I head to the studio and wait for about 10 minutes and he's a total no show.  Absolutely ridiculous, I wouldn't refer anyone to this place in fact if I would advise against it!
Classification: electromagnetically


Case: Amazing Red Velvet Pancakes...this we all know.  Just thought I would mention that the pumpkin pancakes had a tad too much nutmeg and ginger for my taste.... and I LOVE pumpkin pancakes.  Took one bite and could hardly finish it...won't make that mistake again.\n\nSuggested a Henderson location so I wouldn't have to drive so far and a little birdy told me it's in the works...hmmmmmm can I say excited?  (Driving 20 miles to wait 25 minutes to sit can get old.)  Fingers Crossed..
Classification: unwronged


Case: A personal local favorite! A little pricy but well worth it. It's a great place to meet up with a good friend. Cool vibe. Ultra professional and friendly staff. Don't shy away from a $10 drink. They are worth every penny. Made with fresh herbs & fresh fruit/juice. The Rebel's Son (bourbon & rosemary) is delish! You gotta try the homemade ricotta and the fried pig ears (the vinaigrette they're served with is oh so yummy!)
Classification: unwronged
What is the classification for the passage below?
I stayed here recently for a work trip. After a comedy of errors in both booking the rooms and staying at the hotel, I sent the below (abridged) complaint to the Holiday Inn national management:\n\n**********************\nI have never experienced the sheer lack of service as I did recently at the Holiday Inn Express South Side Pittsburgh.  \n \n\nReservations and Payment: I booked a group of 8 rooms for four days.  I needed an invoice or confirmation with the entire cost of the rooms in order to have my organization write a check for the total cost. I was told that the manager of the hotel was the only person who could provide me with this documention.  Over the three weeks preceding the stay, I left no less than 9 voicemails for the manager. Each voicemail provided my name, email address, cell phone number, confirmation code, and a clear explanation of what I needed and why.  On one of my repeated calls, I did finally manage to get the assistant manager on the phone; he promised to send me the required information immediately.  I finally received the invoice a week later after an additional two voicemails; unfortunately, it indicated that the entire cost for the block of 8 rooms for four nights was approximately $1,500. I immediately replied to the email asking for the correct amount (a total that exceeded 5,000). I never received a reply to this email. \n \n\nI called the hotel five days before the group checked in so as to have each individual's name on the reservation so that they could check in easily. I spent 45 minutes on the phone with the very polite front desk person, painstakingly giving each name, receiving confirmation numbers for each guest, and going over the payment plan in detail.  Upon checking into the hotel, none of the guests were able to use the confirmation numbers I provided them, nor were any of the rooms in their name. Upon checking out, it was established that half of the rooms were charged to each individual's credit card rather than taken from either the corporate card I used to pre-pay the rooms with, or the large check I brought with me.  Upon trying to remedy this, I spent another 20 minutes with a very polite and helpful front desk clerk, only to find that not only were the majority of the rooms charged to individual cards, but that they couldn't even find one of the reservations.   \n\nService: Upon checking in, one guest discovered that the couch in his room had been vomited on by the previous guest.  When he went to the front desk, he was told that there had been a sports event the previous night, and that someone would eventually be up to clean the couch.  Upon arriving back at his room the next night, he found that \""cleaning up\"" apparently meant reversing the couch cushion. He was never offered an alternate room, nor was the mess ever taken care of properly.  Three of the guests did not receive maid service for three of the four days. They did not have \""do not disturb\"" signs on their doors, and when they specifically requested service, it was not delivered.\n*****************************\n I received a standard form response to this, which didn't address any of my actual complaints but promised to have the specific hotel contact me within 48 hours to further discuss this matter.  Needless to say, I've not hear back from them.\n\nIt's a shame since the actual property is pretty nice.  However, in all of my frequent practice of booking hotel rooms, I've never quite had an experience like this one.