Example: Pizza is great if you enjoy thin crust. Other menu items are good as well.  The service consistently sucks!  It's horrible!  Every time, service is absolutely horrendous. Proceed with caution.
Class: stomatogastric


Example: Just left this place and I'm very unsatisfied with there service. First it took the cashier 15mins to understand what I was ordering and another 10 to get my order into the register. Then I was frustrated because I could not understand his broken English. Then after that he does not give me my change back as if he does not owe it to me. When I asked for my change, he then try's to give me less then what he owed me. I have no problems with any race of people! All I ask is that you hire and train people to do there jobs. And please make sure your workers can communicate with your customers or they will stop coming back!
Class: stomatogastric


Example: Went with a group of friends for breakfast after a hard night of drinking (I think some of us were still drunk!). It was a Sunday morning and we were seated within 20min. The brought out complimentary french bread that was delicious! The order at our table: (2) Chicken & waffle, Sourdough Waffle w/Bananas and a side of crispy bacon, Corn-beef hash and the Bouchon French Toast. The Chicken (roasted) & waffle looked amazing and both friends that ordered it said it was! Gonna have to try that next time. The sourdough waffle was crispy, the corn beef hash was excellent (not greasy) the french toast had custard and apples and was amazing! Although very rich! The table next to us ordered the jar of smoked salmon served with croutons which I regretted not seeing on the menu. I have also heard great things about the salmon baguette, will have to try that next time as well!!!  For the quality of food, the brunch prices are very reasonable!
Class: hoaryheaded


Example: I love this restaurant, with all the food and drinks coming from North Carolina.  This is absolutely one of the best places in Charlotte.  My wife and I went for brunch.  We had a caviar appetizer that was amazing.  I had fried chicken with purple sweet potatoes and nettles.  The chicken was incredibly crisp and cooked perfectly.  My wife had what I believe was called a Bermuda egg with fish cakes.  The eggs were cooked perfectly and the fish cake was one of the best things I have ever had.  We also had a chocolate chip scone while we were waiting... the best scone I have ever had.... and I don't really care for scones!\n\nThe service was fantastic.  Our server was great, very attentive and knowledgeable.  The d\u00e9cor was so cool... the roof and walls were from his family's barn.  They have herbs and veggies growing out front, with beehives on the roof for their own honey.\n\nI am still shocked that such an amazing restaurant is in our neck of the woods, but you have to try this place.  It is completely worth the drive and you will love it.
Class: hoaryheaded
Classify the case below.
We are extremely unhappy with the way they price the tour. Basically, at the time of reservation and handing in credit card number, they gave small fine print talking about fuel surcharge without providing the exact amount. After they got the credit card number, they charge whatever fuel surcharge they want and tour cancellation costs $35 per person. This is ridiculous, to me; it is nothing different than the credit card fraud.\nWe were looking for Grand Canyon south rim tour from Las Vegas. This company has quite some good reviews, so we decided to book the tour with them. On their website, they price was clearly given in bold red letter, but there are some fine print talking about the fuel surcharge. During the reservation process, they do talk about the fuel surcharge, but the price was not given. In the end, we gave the credit card number and received reservation email. In the email, there is no mention of the fuel surcharge and price was the price quoted on their website. The next day, we received a confirmation email in which there was additional $9 fuel surcharge for each person.\nWe called the company twice; they do not care at all. They gave all kinds of excuse. They claimed that we agreed to the fuel surcharge, and blamed that we should call them to ask about the fuel surcharge. Then they were talking about why they could not give the total cost clearly online because of the fluctuation of fuel price. All these make no sense to me, there are so many businesses whose cost of operation are affected by the fuel price, but I have never seen an open price at the time I give my credit card. In the end, they basically said, since I gave them the credit card, they can charge whatever they feel needed.\n$9 is not a big amount, what really infuriated me is the way how they practice it and how they handle the customers. There is absolutely no excuse why they cannot give clear and firm price online. For me, the way how they price it online humiliates customers and is absolutely unacceptable.\nTo be fair to the company, the tour is okay. The bus driver is good too. But we will never use, and does not recommend to, use this company at all. We need more honesty, sadly, honesty is going away gradually.