Case: This place is very close to my work, and I've gone three times as part of a group. The first two times, service was slow but not unbearably so. The food was decent, and the spicy mayo dip was really good.\n\nToday was my third visit. Halfway through my taco salad, I felt a clump of hair in my mouth. I fished it out, and although I really wanted to believe it had just fallen off my sleeve or shoulder, the clump looked nothing like my hair (blond) or my companion's (red).\n\nWe calmly asked for the manager and explained the situation. He picked up the glob of hair off the napkin and told us that it couldn't be the restaurant's fault because none of the employees have dark-brown hair. (Every single one that I saw did.)\n\nThen he walked away, said something to the server that sounded like \""wants a free meal.\"" They brought me a bill for $3 for my drink and brought my companion her full bill.\n\nGross as it was, I understand that mistakes happen. But when he implied that I was lying -- that pissed me off. If something similar had happened in my restaurant, I would have fallen all over myself trying to make it right, not insulted the customer.\n\nTotal lack of class and decency. We will never go again.
Classification: versemaker


Case: I give Damien, my masseuse 5 stars!! He works out all my sore spots and shows me stretches I can do at home. He's heavy handed just the way I like I suggest anyone who likes a lot of pressure or deep tissue massages to see him! Now for the front desk staff I give them 2 stars since they're not very friendly. They just look like they don't want to be there.
Classification: mycosis


Case: My husband and I just moved from DC to Charlotte two weeks ago and were unsure of what the cheese situation would be.  So we were really happy to find Orrman's not too far from our house. \n\nWe had friends come for wine & cheese over the weekend.  Normally we would have assembled the snacks ourselves but having just moved in, etc, we decided to give our selves a break and order the food from Rachel.  \n\nWe ordered the cheese platter for 10 and added on some salami.  We were VERY happy.  It was on a cute recyclable, but sturdy tray.  We had a great assortment:  Carolina Moon Brie, Marieke Gouda, Prairie Breeze Cheddar and Chorizo with Sangievese and some of nuts, etc. Nothing on the tray was just there for garnish, everything tasted high quality.  The almonds were so crunchy & fresh that I need to find out where Rachel buys them. She also put some corn nuts on there that were a great texture change.  I love figs but don't usually like the fig cakes (?) served at cheese shops, this was the exception.  So very flavorful.\n\nThe artisan crackers were not my favorite.  But I anticipated that and we did buy a loaf of bread at the shop down the row.\n\nWe paid $63 for the platter for 10 people.  I have no basis of comparison in term of prices here in Charlotte.  But I will tell you that we were pleased with the result.  Meaning:  everyone LOVED the selection; we had 6 people eating and drinking for an  hour before heading out to dinner and had plenty of leftovers for the next day; and for us to recreate the same tray with the same variety, we'd have purchased way more than $63 of groceries.\n\nAlso, did I mention that Rachel came into the store on a Sunday so that it would be freshly prepared!  Exactly what a small business owner developing a clientele should do, but it doesn't mean I appreciate it any less!
Classification: mycosis


Case: Save your money!!!  You get quoted one price and get charged way more, happened not just once but twice!!!  Not worth it...
Classification: versemaker
Classify the case below.
I was really disappointed with this place. I heard it was the oldest steak house in Vegas and the Rat Pack used to go in here. I geek-ed myself up to go check this place out cause I'm a history buff.Food is not that good. I ordered a NY Strip ($40) medium, when I got the steak it was burned I mean burned, when your suppose to be eating a medium steak its' not suppose to taste like charcoal, it tasted like a low end steak. Mash Potatoes ($8) that I got wore horrible, I expected fresh made mash potatoes for the price that I was paying, they were definitely instant mash potatoes, no doubt. Salad ($8) I ordered with ranch was horrible, it was drowned in dressing and then when they cut the lettuce they put the bottom of the head in the salad and it's nasty, salad didn't taste fresh at all. All in all I spent $64 on a meal that was in all honesty worth $17. I was amazed at how when I'm paying $40 for a steak its burnt. Very Disappointed in the food.\n\nIn all honesty when you look at this place from the outside your expecting a cheaper steak house and you figure its old etc, But to pay $64 for a NY strip dinner is crazy, maybe that's why there was only 2 other tables in the restaurant. If they charge $64 for a steak dinner then Outback needs to charge $128 cause there NY steak dinner is light years better. \n\nLike I said don't spend money on the food WAY WAY overrated. If you want to see the place they do have a bar where you can have drinks and look at the place.