Case: Now serving a side of roach with your curry.!!!\n\nWell that was what I got in my  red curry this past Monday July 9th ...\n\n I have been to this place several times before and even though I was aware of its not so fancy location, I have enjoyed what I considered decent food for not too much money.  That was until recently, when I noticed a roach stuck on the inside of the clear plastic take out container for my red curry.  I found the nasty surprise after I had enjoyed the last spoonful of tofu and veggies with some of the broth and after I had put my spoon back in the container.  I was about to pick up the container to dispose of it and there it was, stuck to the side of the container after I had enjoyed the last bite and only some of the curry broth was left in the container. \n\nThis was no doubt, the worst experienced I have ever had while eating out!  Who knows how many times this had happened previously, considering that the employee or owner of this place was very apologetic, first over the phone, then in person, and did not even question the fact that I wanted my money back. She even dared to ask if I wanted something else...  Give me a break!!!!  When I got to the restaurant  to get my money back and showed them the proof of my horrible experience, all the lady could  say was that she was sorry and that she would tell the cook to be more careful.  Really????\n\nNeedless to say, I am never going back to this place, and who knows when,  if ever, would I get take out or Thai food again... At least not for a good while , but if I do, I would be very paranoid and extremely cautious.  \n\nLet's face it, these things happen, insects get into these places, but the fact that these things end up in your food makes you wonder how careless they are when it comes to hygiene before and right up  until the food is prepared, that is just simply ridiculous and inexcusable!!!
Classification: whitebelly


Case: Food was semi ok and they didn't refresh the trays of food as often as they should've but I guess for the cheap price that's the quality you get
Classification: whitebelly


Case: I came with an oversize vehicle and they did a pretty good job on it, but they forgot the spare wheel under the vehicle that was kind of dirty and good visible.\n\nI didn't have any time to say anything but I would next time.\n\nI still gave the address to others with similar vehicles as the job was great and as long as you point these things out you will be fine.\n\nBesides this little problem it looked very good for a vehicle that drove through flooded death valley and rainy monument valley.
Classification: innumerous


Case: Best turkey dinner in AZ. The atmosphere is nice and the food is a reasonable price. Be careful, it can get crowded. I wish I could tell you more about other dishes, but the turkey dinner is good that is all I ever get from here. I just can't get enough. Real turkey, real cranberry sauce, yum.
Classification: innumerous
Considreing the above, classify the following: I discovered Houston'swhile in Atlanta on business in the 90's, and have been a great fan.  After I moved to Scottsdale in 1999, I became a serious regular and found Houston's to be a 5 star experience every time.  It was a great relationship until the changes started a few years ago.  First, their wonderful Filet disapppared for awhile, unimpressive sushi was introduced, then the Shashimi Tuna Salad disappeared, and the Phoenix location was rebranded as Hillstone.  (I ate at Hillstone twice and then gave up on it...corn on the caeser salad - a southwestern Shashimi Tuna Salad - really?)  But back to Scottsdale, where I have the most history and the strongest relationship.  They had wonderful staff who, even if I wasn't around for awhile, remembered my name and nearly all of my preferences.  Every one of them have recently left.  Service now is ok, but not great.  A high level of attentiveness is a thing of the past.   Of course, over the years the prices have increased but in the last few they have really been increasing, while portion sizes on items like salads, have dwindled.  Houston's has never been inexpensive, but I am happy to pay to have the food that I want.  Therein lies the rub.  My last two visits were so bad that I am determined not to go back.  \n\nMy very favorite - the shashimi tuna salad - is history again.  Although the offered, if I wanted to pay the price of the $24 Flying Tuna Platter, to fix me something sort of like it, but not with the dressing or other elements that I loved.  I ordered fries, but they have lost their snap, and I had to pick little bits of fiber off of them.  The manager explained that they were burlap fibers from the bags that they use.  I didn't eat them, and was not charged for them.  I eat early, but can no longer get a baked potato at 2pm - and where did the pork chop go?  No more 1/2 glasses of wine.  So on my very last trip, not finding anything that we came for on the menu after 13 years of dining, my friend and I decided to go with the tortilla soup rather than just leaving.  It was far too salty...not something I have ever experienced at Houston's.  Of course, they did not charge us for the \""meal\"".  No reason to ever go back now.\n\nLeaving Houston's with an empty stomach, I considered stopping at Bandera, another Hillstone property.  I quickly wrote off that idea since they've tinkered with their menu items so much that I gave up my \""regular\"" status there in 2010.  \n\nI believe that the Hillstone Restaurant Group has made some awful choices over the past few years, making changes to long time favorites that ruin the dining experience.  Perhaps new chefs can't just leave a good thing alone or need to put their stamp on it.  I saw this in another review and couldn't stat it better - \""I understand menu changes happen but it was so good and so the same for so many years why do they have to switch it all up now? Pretty sure the business model was working just fine. \""  \n\nAs steep as Houston's prices have been over the years, I didn't mind paying for great food and great service.  I'll probably go in for a fillet a couple of times a year, but I'll have to wait until it's crowded at 5pm to have a baked potato with it.