Example: I was able to sample many menu items on my first and only visit to Delmonico's to date.   The things I loved were the Parmesan chip appetizer, the caesar salad, the soft shell crab and the BBQ shrimp app.  The Caesar salad was probably the best I've ever had.  The chips were thin cut and perfectly crispy.  The BBQ shrimps were cooked just right and the bbq sauce was mild and great for the shrimp.  The crab was excellent - perfectly cooked and had great flavor. I also tried the NY strip, it was cooked correctly and had a nice crust.  It was not the best steak I've ever had, but you can tell it was done with care and quality.  The appetizers were very good because each one had something that made it special...I would like to see that with the steaks as well.  I would say the service is what i was most disappointed in.  Not that it was bad, but it just wasn't what you expect from a place of this caliber (and price).
Class: vainglory


Example: Brought my car in because my AC wasn't working and it sounded like my compressor was dead. \nWent in at 9:00am on a Sunday morning and was told that the car would be ready by end of day. Car wasn't done until 9:00pm Monday night.
Class: unheavenly


Example: Yes, Woohoo, as good as it gets!  Awesome business.  The accommodated me as a visitor from NYC - I was only in Charlotte for a few days, but they were very helpful working with my schedule.  Not only that, but my daughter (dog:)) looked amazing when I picked her up!  Will go back!
Class: vainglory


Example: Unfortunately it's not getting the award for being the most clean or most organized. But it seems to be quite busy. So busy that you  might find a regular finishing off his blueberry bagel while \""shopping\"" for groceries (how embarrassing is that!)
Class: unheavenly
Classify the case below.
Okay, this place has really adorable trendy clothes most of which is local. I really appreciate that part. It is pretty pricey though but usually I ride by it on my way home from work most days and I can see if they have deals. \n\nThe reason I gave it three stars rather than five is because of the woman who works there. She wears a scarf around her head and she hovers like nobody's business!\nI understand as a business you want to keep an eye on customers because there are dishonest people in this world but I went in there twice and both times I felt so uncomfortable and pestered. \n\nI had made a lot of money in tips that day and I wanted to check out the twenty percent deal they had going on. The woman with the scarf around her head asked me if I was looking for anything in particular and I said no just looking, that's when she became my shadow. \nIt's a small store and you can usually see what's happening. So why does she feel the need to stand two feet away from me everywhere and stare me down?? I found an adorable little purse and decided I wanted to look at some sandals. My shadow was right behind me and asked me if I was looking at shoes.\n\n...\n\nDuh, I was standing right in front of the shoes shelf holding a shoe box. Then after an awkward exchange I started to try \nthem on she stood right in front of the mirror, again two feet away from me, staring. I got so irritated and uncomfortable I dipped quickly and did not buy a thing.\n\nI've been in there before and probably will come back as long as she is not there.