Text - Service-Brand disconnect @Biltmore. Others have commented on the beauty and layout of this store, it's true: very nice. But recent experience not so great. \n\nWent in to buy a beautiful Chan Luu scarf in orange I saw a week ago. Couldn't stop thinking about it: a good sign I should buy it. It was gone. Seeing my disappointment, the sales woman offered to get it from another store. Perfect. She took me back to the \""behind the wall\"" scruffy service area (wow, Saks, might need a paint job back there if you intend customers to see it), and proceeded to take my address info and credit card. At the end of the transaction, I asked her if she was sure she ordered the orange scarf. She assured me yes, although could not show me on the order that it was indeed the orange one. \""Well, it has to be the one they call 'melon.' There really was no other option.\"" Hmmm. Then, I noticed a $15 \""ground\"" charge. This was a shock. \""I'm paying $15 in shipping?\"" I asked. \""Yes, unless you use your Saks card, you pay shipping.\"" A) You've got to be kidding me, I would have gone down to Scottsdale Fashion Mall myself. B) You assess this charge without even letting a customer know that would be the case? C) $15 to ship a wispy scarf?  Not your best, Saks. Definitely a brand disconnect from a customer experience view.
Group - monoammonium


Text - We had a mix of empenadas tamales and enchiladas as well as a bowl of the tortilla soup for lunch and they were all delicious. The green chile enchiladas had a nice creamy sauce with very nice spice. The mole sauce was amazing and had just the right sweet and spice. The empenadas were bite size and I would have loved to try more but was just too full from the rest of the meal. Be sure to finish with a sweet empenada and some ice cream.
Group - Oliniaceae


Text - Great little casual, urban hip restaurant with inspired, hand crafted food. Went there for Sunday breakfast & was very satisfied with the tasty crepes with chicken and swiss chard. Funky twist on crepes & pretty healthy. (A welcome departure from bacon & eggs.) Homemade salsa & sausages unusual. Impressive selection of coffees & cold coffee is properly brewed \""Japanese style,\"" not just poured over ice. Nice patio seating. Good vibe!
Group - Oliniaceae


Text - I came here after going to dealer ship to save money on the repair cost.  The things that were quoted from the dealer were cheaper here...that's to be expected anywhere that's not a dealer. One thing that caught my eye that seemed off in the quote he gave me was to change a water pump.  To do this he said would be extensive and so quoted other things that needed to be done prior to get to the water pump.  Since I was skeptical, brought it to another shop found on yelp and they use the same quoting program.  So they explained that the quote for the water pump already accounts the labor for all the other items needed to do the job.  In other words, paying 3x to do the same job.  Not sure about their work since I didn't go here, but if you do decide to go here...just get a 2nd quote.
Group - monoammonium


Text - Shibuya was chic and trendy and had a great atmosphere. No omakase was offered but they had a tasting menu for $130. Lil guy had udon with vegetables, agedashi tofu ($7) and an order of edamame ($5).\n\nFirst course: trio of 2 slices of toro drizzled with a yuzu soy sauce; tuna tartare with yuzu and avocado; toro tartare stack with beluga caviar and gold flakes. I was impressed with how my meal started. Everything on this plate tasted great and was beautifully presented although both the tartares kind of stuck to the plate when I tried to pick it up with my chopsticks and I ended up having to scrape it off with my chopsticks.\n\nSecond course (although it should really be the 4th): duo of hamachi and kanpachi. The former consisted of a garlic soy yuzu sauce while the latter was sitting in a marinade of black truffle oil and yuzu. Again both were rather pleasing to the palate.\n\nThird course (or is it the 6th now): beef tataki of thinly sliced Kobe beef drizzled with a soy sauce infused with garlic. Paper thin slivers of fried garlic on each slice of beef were accompanied with daikon sprouts. I didn't like the taste of the beef. It just didn't taste like how raw Kobe beef should taste - strong and rather off putting. The heavy sauce managed to mask the unpleasantness of the beef and the fried garlic helped immensely so it was still palatable in the end.\n\nSatay lobster in uni butter sauce as this dish was present also came with one large scallop - slightly overcooked so it was a tad chewy. I didn't think the satay complemented the dish at all. In fact, it overpowered the delicate flavor of uni and ended up making this dish mediocre at best. \n\nBeef short rib arrived very artistically presented. It included white asparagus, edamame, caramelized pearl onion and a small sliver of foie gras atop the beef. I loved the taste of the foie gras but the beef short rib was nothing special. It was no different than good galbijim and therefore didn't impress.\n\nI have no idea why they decided to add lobster to the miso soup because it did nothing for it. The miso soup itself was watery and unflavorful and the chunks of lobster meat was bland. It's hard to believe that a high end restaurant like this couldn't present a tastier version of something as simple as miso soup.\n\nThe final portion of the meal before dessert was the sushi. I thought it was excellent that they gave you fresh wasabi because it definitely enhances the sushi experience. However, I was extremely disappointed in the sushi itself. The rice was still on the al dente side and the fish was also not of superb quality. Maguro and salmon were okay - I've had far better elsewhere. The hirame (flounder) was surprisingly gristly. It was chewy and crunchy! Not very pleasant. I enjoyed the hamachi though, it was almost buttery in texture. I liked the ume which accompanied the sushi. This course was wonderfully presented (see photo).\n\nI was at the end of the meal portion and felt let down. It started off with a bang but slowly went downhill. How does this happen in an establishment such as this? Aren't the courses supposed to build into a crescendo until it explodes and then give the diner a sense of climax in the end?\n\nI guess the chef did somehow make it up with dessert because it was excellent. I being not a dessert fan had nothing but great things to say about the dessert trio which arrived. The rich chocolate ganache cake infused with sake was superb. The other two (names fail me) were also good. Both had something fruity in it so it wasn't heavy at all.\n\nIf I only had the first two courses and then the final dessert, I would've given them 5 stars. I thought service could've been better. They brought me a refill of iced tea ($3) once and then forgot about it. The courses also came out a tad too quickly, often before I'd even finished the previous course. \n\nFor a high-end establishment it was lacking both in service and the quality of food it was serving especially since I was paying $130 for the tasting menu. What truly rubbed me the wrong way was the fact that I ordered udon for the lil guy and the menu had shrimp tempura udon for $16. Since lil guy didn't eat shrimp I asked if they could do it with vegetables instead. The server told me sure they could but failed to inform me that I would be charged the same price. If I had known, I would've just ordered the shrimp tempura and ate it myself. In the end, I was charged $16 for plain udon with a few vegetables in it. When I questioned the server his response was \""it's not on the menu\"". WTF??? This type of customer service is a reflection of poor management. Just because something is not on the menu doesn't mean you can't be flexible and offer a service to a customer when they ask for it. But after you offer that service you need to tell them that they would be charged the same amount and then let them make that decision.\n\nOrdinarily it would've been a 3 star rating but overall, they only get a 2.
Group - monoammonium


Text - Best Hot Dogs in town so far!!! You guys should open a Hot Dog truck soon that way you guys can open early!!!
Group - Oliniaceae


Text - Nine times out of ten I will prefer to go to a locally owned place as opposed to going to a chain restaurant. I have friends that have been raving about this place for months so when a date asked where I wanted to go to dinner I jumped at the opportunity to go to DW Bistro. And I was not disappointed.\n\nThe service was amazing! Our waiter said he was a customer converted into an employee so he had really helpful tips about the food.I started with a glass of red wine then I ordered the Jamaican Curry Chicken Bowl. I was shocked when a giant bowl of colorful vegetables, chicken and rice came out. It was HUGE! And really delicious. The veggies were cooked to perfection. The chicken was perfectly tender and the Jasmine rice was delicious. I barely made a dent in the bowl so the server offered to put it in a microwavable to-go box so I could take it for lunch the next day. I wasn't planning on ordering dessert but my date insisted. I got the red velvet cake and pretty much died when I took the first bite. It was so light and flavorful, unlike most red velvet cakes I've had. My date had the lemon lime pudding that came with fresh berries and blood orange truffles. All delicious. I again couldn't finish the cake so our server wrapped that up for me as well. When we were done eating he told us all about the weekend brunch and I swear I got hungry all over again. I think I will try it this weekend.\n\nI probably won't see my date again but I will be seeing DW Bistro again and again and again.
Group - Oliniaceae


Text - My boyfriend and I used to love the cracked egg. And when I say loved I mean we used to come almost every weekend (provided neither of us worked in the morning). However neither of us have had the desire to return recently. In a nutshell, service is not up to par and the food has been mediocre at best. \n\nFirst of all, I get that the servers may be tired considering they open at 6am but don't take that out on the patrons. The last couple times my boyfriend and I have been here we've felt rushed from the moment we sat down. And it's not one server in particular, it's all of them. Often we get asked if we know what we want to eat before we even order our drinks. Then 30 seconds after we get our food the check is dropped off. Can they be any more obvious that they want to go home? Doesn't make me feel welcome. \n\nSecondly, the food has been a hit and miss lately. The skillets are always excellent. My favorite breakfast is eggs benedict and the last time I got it here it was very cold like it had been sitting out. *thumbs down* However, the coffee cake is great which is why I'm giving this place 2 stars. \n\nOverall, I feel like the cracked egg could go back to what it used to be if changes are made and the staff are taught what QUALITY and SERVICE are. I won't be returning anytime soon.
Group - monoammonium
Considreing the above, classify the following: Went there late night. Had family come from out of town. This place has horrible service Only 1 other table in there and still took 45 min to get our order. Wanted to order more after the order came but did not want to wait another 45 min so we left. Not to mention our drinks which took 15 min to get to our table all we ordered was water and hot tea. Asked the waitress what is taking so long her response was everyone came at the same time meanwhile there is us and another table in the whole restaurant. The sushi wasn't bad that's why for the the 2 stars. Plenty of other places that has better sushi. Definitely wont be back!