Example: It was very disappointing to wait in line for one hour to buy a ticket for Body Worlds and then to find out at the ticket counter we'd need to wait over 2 more hours to get into the exhibit. Why no sign or greeter at the door to let us know that it would be 3 hours total wait? Big miss on their part and more than a few irritated people.
Class: agasp


Example: Je remercie la concierge de l'hotel Reine-Elizabeth, Stephanie, pour nous avoir recommander ce d\u00e9licieux restaurant.  Nous avons eu droit \u00e0 une mise-en-bouche consistant amorc\u00e9e par l'accueil chaleureux du propri\u00e9taire originaire du Bangladesh et op\u00e9rant cette table indienne depuis 12 ans d\u00e9j\u00e0. Le tout suivi d'un service efficace et fort plaisant offert par Said, originaire d'Alg\u00e9rie. Tout juste install\u00e9s, nous nous voyons offert un Chapati, fine cr\u00e8pes sans levain, croustillante \u00e0 souhait sur laquelle nous y d\u00e9posons soit un yogourt \u00e0 la menthe, une gel\u00e9e de mangues ou tamari.  Said nous a ensuite recommander de se partager 4 tables d'hotes, 3 services ( moyenne 29$/ ch) que nous avons arros\u00e9s de vins blanc et rouge \u00e0 prix plus qu'abordable ( moyenne 35$). Boeuf \u00e0 la Korma (cari cr\u00e9meux pr\u00e9par\u00e9 avec oignons glac\u00e9s, amandes, noix de coco), crevettes Pathia ( cari, oignons, tomates, poivrons verts et \u00e9pices), poulet au beurre ( un d\u00e9lice doux), le tout servi avec riz basmati, deux portions de l\u00e9gumes et deux pains naan savoureux. Le repas termin\u00e9, on nous offre une serviette chaude, chose tr\u00e8s rare en restauration au Qu\u00e9bec. Il y avait longtemps que j'avais v\u00e9cu un tel plaisir gustatif et sensoriel! Bravo, Bravo! Bravo.  Encore une fois le succ\u00e8s repose sur un propri\u00e9taire pr\u00e9sent, souriant et communicatif entour\u00e9 d'une \u00e9quipe aguerri pour le service coiff\u00e9 d'un chef attentionn\u00e9 ( le fr\u00e8re du propri\u00e9taire).
Class: asitia


Example: I was recently a first time home buyer.  A friend of mine recommended that I get in touch with Chris Morrison, who had helped her buy her first house and she was happy to share her great experience with me.  When I met Chris, I was greeted with a warm and honest smile.  I immediately felt comfortable and that I was in good hands.  He showed me a couple of homes and I became well aware that he knew a great deal of the ins and outs of the business.  Within days he found me a house that I loved and I couldn't be any happier with the area and my first home!  I will be referring everyone to him from here on out.
Class: asitia


Example: I went to Postino Central last night, the food and wine were de-lish, the service was terrible. The hostess who greeted us was very friendly and professional. After that, it really went downhill from there. Disclaimer: it was a very slow night; the restaurant was half-empty.\n\nPart I: The first waiter promised to bring an extra side of brie since we were skimped a little on the fruit and cheese board. He stopped by a few times saying he'd do it (each about 20 minutes apart) and then finished his shift and left without letting us know. So we actually had no idea that we were server-less until we finally stopped to ask someone else.\n\nPart II: The new server who took over was really nice, but kept disappearing. Half an hour after ordering a dessert he let us know he forgot to put it in. He was really polite about it and took it off our tab, but one of the other servers mentioned, \""I thought you said you were full anyway\"". It was a little snarky and just made us a little more irritated about waiting for two desserts for 35 minutes.\n\nParking at this location isn't very convenient. I had to valet my car and then the valets wanted to take off for the night so they said they'd just give us our keys back. I felt obligated so I tipped them, but it left a weird taste in my mouth.\n\nI was disappointed because I've heard such amazing things about Postino and it just seemed like the staff really didn't care about helping us. Maybe it was just an off night, it was slow and Thursdays are pretty hit-or-miss at most businesses. Either way I'm not in a rush to head back there. Aside from the initial hostess who sat us, the servers seemed a little fake; like they were just trying to get through the shift with tips, but didn't genuinely care at all about our experience. Saying they'd help, they'd be right back and then disappearing for twenty minutes, (or in the first server's case; forever). At the prices they charge, it's just not worth it.
Class: agasp
Considreing the above, classify the following: I love this outlet since the remodel. The stores are better and it is easy to access all of them from any spot in the parking lot. I usually shop here for my sons clothes and shoes which I can get for a great price at vans, gymboree, converse, or stride rite. It is a great place to shop whether you have time to stroll and shop or if you just need to run in and out.