Case: Our waitress forgot to put in our order.  We waited for an hour after we only received a dry hummus appetizer.  After we inquired about where our pizzas were our waitress disappeared for five minutes, came back and told us our ticket had been 'lost', didn't apologize, and said the kitchen was making our food really fast.  We said never mind, we had 6 year olds that needed to get to bed, she brought our check (seriously?  You wasted our time, we had to leave hungry!) We paid and left.  It wasn't busy when we got there, our menus weren't taken after we ordered, drinks not refilled.  All in all I'm leaving hangry.
Classification: epistrophy


Case: Delicious!  Both the steak and the concept.\n\nIt was a lot fancier inside than I expected.  My boyfriend and I were dressed fairly casually, but it didn't seem to matter.  We wandered in on Saturday night about 7:30pm worried that we might need a reservation.  The host asked if we wanted to sit right away, but we wanted to get beer first!\n\nHe directed us to the closest place to buy beer and told us that he'd hold a table for us - how nice is that!!\n\nWe stopped into the little store, got ourselves some amazing Belgium styled brew and headed back.  We were seated promptly and were helped by the most delightful waiter.  Actually all of their staff here is amazing.  At any given point, someone would ask if were okay - it was a real team effort.\n\nOur waiter was funny and asked if we wanted English menus.  He didn't want to assume we couldn't speak French, which was nice for us stupid Americans.  We gladly took the English menus but joked about how we could just guess what we wanted - Steak. \n\nHe explained what the different options were.  My bf and I got the 7oz steak, which comes with a salad, vegetable (green beans) and unlimited fries.  I asked if there was cheese on the salad (that happens to me all the time) since I'm allergic.  He said no but returned a few minutes later and mentioned that the salad dressing might so offered oil and vinegar instead.  I thought this was such a great suggestion and couldn't have been more pleased with his attention to detail. \n\nMy bf ordered the french onion soup, which was delicious!  The salads were crisp and tasty.  \n\nThey spaced out the meal perfectly.  Enough time to digest in between.  They put out delicious hot rolls on the table with butter.  I usually don't eat the bread on the table for fear of spoiling my appetite, but they were too good to pass up. \n\nThe main course finally arrived and it was to die for.  The steak was perfectly seasoned and cooked just the way I wanted.  The green beans still had a nice crunch to them and complimented the steak well.  The fries were amazing - cooked to golden perfection.\n\nIt really was an incredible meal.  After we were done, our waiter took our plates and told us to relax, enjoy the rest of our beers and call him over if we wanted dessert or coffee.  Exactly what a waiter should stay to two stuffed pigs!  \n\nOverall the experience was delightful.  We were treated like kings and queens, ate like them and in the end our bill with a generous tip was only $60.  You just can't buy this type of meal in NYC for that price.\n\nenjoy!
Classification: snaffles


Case: I think this hotel is very romantic, nicely done and very nice all the way around.  Great spot on the strip, the mall is awesome, can't beat the gondola rides ... Very cool place!  I have stayed at 6 other hotels in Vegas but not here yet ... Next time for sure!
Classification: snaffles


Case: SERIOUSLY disappointed in O'Charley's. You don't expect to be \""wow\""ed by such a large chain, but they should certainly have their act together. \n\nFirst off nobody in the restaurant, from the disorganised hostess stand to the waitstaff, seemed to be more than 16 years old. Do we need 3 hostesses for a Saturday night? Perhaps, but the seating area was mostly empty. I'm not sure what they were doing there. \n\nOur waiter started off strong, but after taking our order, he seemed to disappear. We were out of bread and needing refills on drinks long before he showed up to check on us again. \n\nWhen our food came out, we were warned that literally every single plate (including kids' meals) was \""really hot\"", and it was true. Having worked in the industry a long time, I can tell you that plates that hot are indicative of one thing only- your food sat in the prep window under heat lamps for a LONG time before anyone bothered to run it to your table. \n\nSure enough, out of the 6 adults present, 2 ordered steaks (medium rare and medium)- both came out medium well-well done. 3 of us had ordered the asparagus as a side, which they actually charge EXTRA for, and it was so overdone it was completely inedible. \n\nHere's a hint, if you try to cut asparagus and you can't even cut it because it is so mushy and stringy, it's NOT something you should serve paying customers. Much less charge them extra. \n\nOut of the kids' meals, I have some of the least picky kids in the world, but my son hardly touched his mac and cheese. He pronounced it \""really gross\"", but maybe he's been spoiled by restaurants that don't serve what looks like knockoff Velveeta.  \n\nI will say that after our waiter finally came around to check on us (drinks empty again)- he did send the manager over and the manager did choose to remove the upcharges for asparagus from our check. I consider that to be in the \""should\"" category, however, so no extra points for that. \n\nThe waiter was nice enough to offer us free dessert, which the kids took him up on, so we took home a bag of their fresh \""donuts\"". They enjoyed them as breakfast the next morning. \n\nI would honestly usually give 1 star for how bad this experience was. Perhaps if they were busy, I'd understand, but considering how few other tables there were in the restaurant, I just can't wrap my mind around it. I'm bumping it up to 2 stars simply because I think they can do better. It's not our server's fault if the food was overcooked BEFORE it sat overlong in the window, and I'm willing to give him the benefit of the doubt; and the manager DID try to help us, although it was too little too late to save the meal. \n\nI won't be going back here, but I'm sure they can do a better job in future.
Classification: epistrophy
Classify the following: When I walked into the main room and started to browse through the food, scenes of the buffet from Vegas Vacation began to flash through my mind. Remember that scene where Clark is at the buffet and there's blue chicken and yellow beef and his cousin was shoveling that nasty bread pudding into his mouth?\n\nI'm overexaggerating a little, there wasn't any blue chicken, it was green. Just kidding....but I'd rather die than come back here again.