Case: Went in yesterday to work out.  I hadn't been in since end of Sep. The new ownership is now running things as Spectrum Fitness.  I was told flat out that Fitness Factory never paid rent and closed up shop to avoid doing so.  That explains why all the TV's were gone at the end of last month.  Unlike Julie M.  I received zero notice, and there were not any signs anywhere about the closing.\n\nSo yes, I signed back up for a flat $19.99/mo with NO other charges, fees, or costs (thru 10/31/10).  I too, like the location a lot, plus the amenities are good as long as they are maintained (at the end, there was too much broken equipment with Fitness Factory).  \n\nI have no experience with Fitness Works, the company that \""bought\"" my contract, but it is farther away, and my previous deal was for the same $19.99/mo.  My contract says nothing about \""transfers\"" or continuation after closure, so I disputed the last charge on my AmEx and requested them to block future charges.
Classification: annullation


Case: I asked for a iced coffee, add sugar free vanilla, and skim milk. The girl at the register and the shorter girl stated they didn't have skim milk, but they had soy. I said no thanks, I'll just have the sugar free vanilla then. \nI watched her make my drink and add whole milk then she handed it to me. I said, \""Im sorry, I asked for no milk, I don't think you heard me.\"" The girl at the register continued to argue that I asked for a latte and that has whole milk. I said, \""No, I said no milk since we just had the conversation in the past 3 minutes that you did not have skim.\"" The girl still wanted to argue, I literally had to say to her, \""There's no point in arguing, can I have the correct drink I paid for?\"" She rolled her eyes, and told the girl to remake the drink. \nI can't believe that people who work in a customer service position want to argue over something so petty such as a drink order? On top of her lack of customer service, she had extremely long fake finger nails on, some had fallen off, and to my knowledge of food service you cannot have long fake nails, or fake nails at all! I hope no one had a nail come off in their food! \nWho's running this place, and why aren't there more standards here? I will never come back here.
Classification: annullation


Case: awesome place for burgers and shake! Had the patty melt and a shake and everything hit the spot.  Good alternative to steak and shake if you don't feel like walking through a casino or waiting in line.
Classification: Camisard


Case: Despite the hours posted on the various parts of the web (their website, their Facebook page, etc), we arrived just before midnight on Thursday (2/23/12) to find the club closed. Lights off and not a single car in the lot. Just about a minute after us, another cab pulled in with two more disappointed would-be patrons. Would have loved to say something nice, but this is no way to run an establishment.
Classification: annullation


Case: Suzanne is Amazing!  Truly a nail goddess :)  I have never had nails that looked so real and held up so well ever!  She does everything by hand and they are perfect every time.  She also has an amazing personality!  I enjoy the hour I get to spend with her.
Classification: Camisard


Case: My experience with jiffy lube started off okay, then bad, then great! I originally came in to get an oil change that was advertised as $24.99. When I met with Ruddy, whom had great customer service, he informed me that my car (Rav4) had been recommended to have the full synthetic oil which was about $77 dollars. I hesitated at first but he offered a discount of $20. So I agreed also considering that this will allow my car to go 5,000 miles rather than 3,000 miles. Then I of course had to change my cabin filter and air filter which the total came out to $137. \n\nI drove away in my car as I realized that I got the package which included widow cleaning and floor vacuuming. I noticed that it was done but maybe not to the best quality. Then I noticed that there were little oil stains on my passenger side seat from probably from Andrea's jacket or hands. \n\nAfter I complained (which is something I don't do usually), both Ruddy and Andrea offered multiple genuine apologies and gave me the special deal price and washed out the stains and even washed my carpets in the car and cleaned my windows. \n\nAll in all, I was very satisfied with how they dealt with the situation.
Classification: Camisard
Classify the following: Staff friendly. Selection is 30% men's 50% women's 20% children's. Style and bargains can be found. Clean store. We can't expect to find top tailoring...its Ross.