Case: We arrived expecting the other \""Fremont Experience\"" - dingy hotel room, very few amenities, sketchy casino and slow nightlife. We just wanted a place to crash before heading down to the strip for the week. Since this was only my second time in Vegas and first time Downtown, I wasn't sure what to expect. It seems like everyone has something to say about downtown and many people said not to expect much...\n\nAnd when we arrived our room turned out to be two full beds. I haven't slept in a full bed since high school! For a moment, we were disappointed, but the room upgrades were affordable and WORTH the extra $. For the inconvenience, we were given a much later checkout time and some buffet coupons (that we didn't use, but we appreciated the gesture).\n\nOur upgraded Rush Tower room ended up being the NICEST place we stayed all week. First off, the renovations in the main hotel/casino areas are really great. Definitely check out the Chart House bar for a soothing view a gigantic aquarium and a cool lounge area. Beautiful glass installations throughout the hotel/casino and the pool is really great. Have to love the slide that runs through the \""shark tank.\"" Unlike many other places, the pool is open late. Such a great bonus! We didn't really check out the \""Gold Diggers\"" club, but the chill pool patio is definitely the place to lounge, relax, and sip on a drink.\n\nOur deluxe room didn't have a great view, but had a comfy lounge area, gigantic bed, flat screen tv, office/desk area and separate toilet and bath area. We loved being able to charge/play our iPods on the in-room docking station, and the bathtub shower was perfect! Very clean and very upscale. Not at all what I expected, but we will definitely be back!
Classification: psoatic


Case: This place is very tasty and the service is always friendly.  The prices aren't bad, either.\n\nThe downside is that the owner's son fancies himself a musician, so if you go there on the wrong night, you're treated to some pretty middling live music.  It's nice that they are supportive of him, but sometimes I just want to eat pizza and have a conversation with my friends.  If the band is playing or setting up, you might wanna consider getting your pizza to go.
Classification: psoatic


Case: My return here will be my last. I expect more from Wolfgang Puck restaurants! Two parts make a dining experience pleasant: the food, first and foremost, AND the staff. Both plain sucked at this place. Our waiter was rude and never really came by to ask us our dinner was going. In fact, the only time he ever really spoke to us aside from taking our order was while arguing with my boyfriend about beer knowledge. BLAH. My boyfriend ordered a steak that was just okay,and I ordered a pizza that was good but nothing special. There are so many other restaurants worth trying over this one!
Classification: Ernie


Case: First, I walk in and say \""I have an appointment.\"" The guy says \""I don't know what that means.\"" Really? Then this other guy comes out takes my keys and says it will be 45 minutes for the four wheel alignment. Fine. So I go across the street for a lunch. 50 minutes pass so I walk back to the car place. The guy sees me coming, quickly moves another car off the.ramp and then moves mine up to work on it. I ask him, \""Seriously!! You haven't started it yet??!!?\"" He says the other car was here first and its been here all day on the ramp. Except when I dropped off my car the ramp was empty. So fifteen minutes after I came back the car is done. Then I had to take it somewhere else to have the alignment checked again because I didn't trust the guy. Basically this place was more hassle then its worth and the guy was a liar which just isn't a good thing for a mechanic. I will say, that I ended up getting a call later from the manager, and he said he would look into it. Hopefully they're getting their act together, and they fired that guy. If you do go here, just make sure you keep good tract of what's going on.
Classification: Ernie
Classify the case below.
HORRIBLE!! I saw a dog that I just adored and planed to get him in a few days so I told one of the girls there and she told me it was fine and that they were able to hold him for up to a week, then I called two days later and they said he was still on hold for me. So I came in that night and I didn't see him. So I asked one if the girls. And she checked his file and told me he was sold 3 days ago. The night that I put him in hold. Wtf.