Example: Forget about whether or not the reviews here say the food is good or bad, forget about the pepsi being flat or the fish being warm. What you need to know is that upon receiving my take out container tonight from Sakura, I opened my package of chopsticks. Upon opening the container, chopsticks poised to snatch my first piece of sushi... something caught my eye. A seed? A burned grain of rice? No. A COCKROACH. A live cockroach. In my take out container. \n\nAs I jumped back from my dining room table, horrified and already scrambling for my cell phone I dialed Sakura and spoke to a manager who only said 'Oh. Sorry' and then hung up on me. I drove back to Sakura from my house with the take out container stretched as far away from me as possible. Into Sakura I ran, and then I stood. And waited. For a good three minutes while the 'sushi chefs' stared at me, I stood there with my container at arms length. Finally I leaned in towards them and said 'I don't think you want me to yell the reason I am here, please get me some help'. Nothing. Not an acknowledgement, not a person running to whisk me away from the other patrons, nothing. \n\nI cleared my throat. \""I am here to return my sushi because there is a cockroach in it. Please someone help me.\"" I said, just loudly enough for other people to here. Magically a manager appeared. Funny how that happens. \n\nNow let me tell you what these sleazy dirtbags did. As though finding an intruder in my sushi were not enough... not a piece of wilted lettuce or a dirty wrapper or even a dangerous piece of plastic or glass, no- this was a LIVE disease bearing, egg laying BUG... but as though that were not insult enough- this 'manager' proceeded to refund my money MINUS the tip my husband had left for the sushi chefs. \n\nBack that truck up, you say? That's right. I had to REQUEST that she refund my tip... \""because surely you don't think I am going to tip these men for sending home a COCKROACH?\"" I asked her, and she simply said 'I'm sorry' a dozen times before I left. \n\nI can deal with flat pepsi. Chairs that creak, wait staff that leaves something to be desired. I can deal with take out places that say 15 minutes when they really mean 45. I have eaten my fair share of things that weren't up to par, weren't what I wanted or were just plain bad... but what NO customer should EVER have to do is check their food to make sure that LIVE COCKROACHES aren't infesting it. And if you eat at Sakura that is EXACTLY what you'll have to do.
Class: semilenticular


Example: I've been to Razzoo's twice. I love the Fish Ah Yee. Fried tilapia fish covered with creamy cajun shrimp & crab sauce, w/ rice & veggie d'jour. Yummy! Fried Pickle Puckers Yum!
Class: subheading


Example: Not sure what's going on, if the owners have changed or whatnot, but the last three times I went to Serrano of late, the chicken was totally off. Dry and lacking of that yummy \""fill your belly with salty goodness\"" feeling. Also, whereas the staff used to be women and there was always an elderly stern looking lady sitting at one of the tables (behaved like the, or an owner, of the place), the last times we went, the staff were comprised of pushy, borderline rude, men. When I ordered an whole chicken, they tried to convince me to take the leftover parts of previously cut chicken, and when I refused, they had attitude. Won't be giving them another shot since this place is really out of my way, and was only worth it due to the great product they used to have. Seriously, my local Metro does much better at this point!
Class: semilenticular


Example: Chipotle has paleo food!  To most people this doesn't mean much, but to me it is very important!  When I am following my diet strictly this is one of the only restaurants I can eat at and on top of that I love the food.  I am so happy they use local ingredients when they can.  Perfect lunch place for me and it always feels like a treat.
Class: subheading
Considreing the above, classify the following: I walked into the apple store on a whim, just traveling in Montreal and my phone stopped charging. The staff was very helpful and friendly. They figured out my problem and though they were swamped, they got me in and out and solved my issue. Even suggested I make an appointment to come return the charger I had bought because mine was under warranty. Came back the next day and after a short wait, talked to the staff and got my money back, and a new charger. Great customer service, worth the wait.