Example: We were 1st time customers here & gave them directions of no more than a half inch as our dog is Pomeranian with a lovely mane.  Picked up the dog & they shaved her completely down!  You can see her skin completely behind her ears!  She looks terrible & doesn't even look like the same dog!  I called & complained & told them how devastated I was at how she looked.  They apologized & made no attempt to try & make a new customer feel better about ruining their dogs fur!  No offer of any compensation &  just claimed they miscommunicated but the did nothing wrong!  My poor kids literally cried when they saw how she looked & that they shaved her!  Horrible groomer & no customer service skills whatsoever!!!
Class: unbendably


Example: Spent the entire day there for Sunday Funday football games. There was good and bad. First the service we had was exceptional. Our server was attentive, gave refills, kept up with our many orders, and kept all the checks separate for about 5 different sets of people. We stayed so long because of her service. There were some hits and misses as for the food. Beer cheese pretzel appetizer was terrific and we ended up having 4 or 5 of them between our large group. The soup was alright-nothing special and the grilled cheese was a triple decker (way too big with the mozzarella and cheddar on the sandwich. Fries were good.  Great beer choices and the television screens were perfect for watching with a large group. The bathroom floor (upstairs) was so sticky that it was gross.  We all had a great time, and the server really made a difference. She wasn't flirty at all-she just paid close attention to us all.  Based on the service, I would return and our group said the same
Class: credence


Example: Driving home last week, one of my tires decided that it wasn't happy with being round anymore and it wanted to spend more time playing golf. A flat. I managed to get the donut on and got to Discount Tire the next morning.\n\nThe staff were quite friendly and very knowledgeable. No problems at all with the explanation of how much it would cost and how long it would take. I walked down to the nearby shopping plaza for lunch and when I returned, they were just pulling my car out of the garage.\n\nThe only reason I couldn't give it that magic fifth star was that I realized later that they never offered me any choice in the replacement tire. I might have wanted something just a little less expensive. On the plus side, he did offer me their road hazard coverage not just on the tire I purchased, but also on the other three that were still okay on the car. And he gave me a slight discount when I twitched at the $162 bill.
Class: credence


Example: I really don't think they deserve any stars. I've taken my boys here several times usually waiting longer because they'll take their friends, that walked in after us, first. No longer use them.
Class: unbendably
Classify the case below.
A good chiropractor is hard to find, and for 15 years as I moved across this Valley I drove wherever necessary to keep the one I found back when.\n\nWhich is why I was overjoyed to stumble into Natalie Bustamante while wandering around the too-few delightful 19th Century homes when I first moved downtown.\n\nI'd probably still own a car if it weren't for her ... \n\nBTW  this 1895 cottage houses a chiropractor, two masseuses, a downtown publisher, one of the most prominent muralistas in the Valley and a snug little contemporary art gallery. I'm waiting for the sushi bar but not holding my breath as it were.