Text - Horrible customer service! Both times I tried to rent from this airport location, with a reservation, when I got there was told that they had no available cars (even though they had a sign in front that said \""cars available\"") and that there would be a 1-2 hour wait for cars. The lady at the counter was very unsympathetic. When I asked what the point of making a reservation is,  she said explained that it doesnt insure me a car at a given time, it only reserves my rate and a car 'sometime' today. Are you kidding me? Ive been renting at least twice a month with Enterprise for 6 years now and have never had this happen! To top it all off, the lady didnt even apologize for the inconvenience and tells me to have a nice day. Wow. What an ignorant, stupid person that really doesn't give a **** about their job.\n\nThey DO NOT honor reservations at the time you reserve the car for! DO NOT RENT HERE.
Group - chloroformize


Text - One of the best sandwich shops I have ever visited... And I have visited a lot! This place makes most Subway Restaurants look very amateurish and disappointing. The sandwiches are exceptional, quality as good as it gets, and the level of service is beyond what a business like this should be expected to deliver... I highly recommend Firehouse Subs... Once you try this place, you will go back.
Group - chidden


Text - My dog required emergency surgery for a ruptured anal gland. The vet I initially saw was very kind, though seemed a bit clueless. She understood the cost of the surgery was overwhelming and let me know of a few small things I could cut the cost by leaving out or something small she wouldn't charge me for. I returned ten days later to have the sutures removed (seeing a new vet). She was also very kind (and seemed a bit more knowledgeable). I am an overprotective pet parent and intended on leaving him in the e-collar, \""cone\"", for a month, a little longer than they recommended. A little less than three weeks after his surgery date I noticed discoloration and seeping from the same area as the surgery. I immediately took him back in (seeing, yet again, a different vet). She read the surgery report and said, \""Yeah, every vet has their own way of doing things and I can't say if I would have done it differently but........this is where we're at,\"" all but flat out saying the first vet botched the surgery. When she saw that the first vet had helped by letting me opt out of certain charges, she called the owner of the clinic to see they could do the same this go-around since my poor little 8-pound pup required the same surgery and sedation in under a month (and IT WAS THEIR FAULT!!). Instead of matching the cost, or even quoting me the regular cost of the surgery, the OWNER told the vet to charge me MORE than the first initial quote. I said I wanted to take him to a different vet due to poor customer service and obviously lacking veterinary skills. They said I still had to pay them $120 for them examining him (My dog was in the back and I couldn't get him back until I paid). I would NEVER, IN A MILLION YEARS TAKE ANY OF MY PUPS HERE!\n\nI have since found an amazing vet who is HONEST, takes time to explain things, cares for the animals, gives me pros and cons for every thing regarding my animals so I can make an informed decision. I have since moved to Silverado Ranch and still drive all of my animals up to Cheyenne Tonopah with Dr. V.
Group - chloroformize


Text - Our party of 9, four adults and five kids, had a great time!  The kids did the make your own pizza. They loved it, as did their parents.  We had dough flyin', pressin', smashin', rollin' and just about any other descriptive words you can use for getting our dough prepped for the sauce and toppings.\n\nOur service was great!  We were a handful for any server, but \""Kitten\"" was great.  The rest of the staff who helped serve and cook also graciously took care of all of our requests.\n\nWe will be back if not just for the build your own pizzas!
Group - chidden


Text - Went for a late lunch.  Guacamole was good, as was the sangria margarita that I had (yes, it's a mix of the two, forgot what the actual name was called).\n\nGot a torta, and the meat was marinated well.  A little sweet but not too sweet.  Portion size was huge.  The fish tacos were good also.\n\nService left more to be desired and I'm particularly irked that they didn't log in my Opentable reservation.  I was contacted by Opentable after my visit asking why I didn't show up for my reservation.  It all got sorted out but shouldn't have happened in the first place.
Group - chidden


Text - This had been my primary, weekly grocery store run for 5+ years; up until the last month or so. \n\nIn the last month I have experienced: dodging construction workers and equipment (in the afternoon), elevated and incorrect pricing, and employee attitude.\n\nI assume this is due to the merging / purchase of Safeway.\n\nSomething is not right.\n\nI will go elsewhere.
Group - chloroformize
What is the classification for the passage below?
They have good gas prices. Went there today to get my car washed. Needless to say, after an hour of waiting as I watched my car recieve very little attention and dry in the heat...for the $28 service, I was told my car was finished. This was the crapiest car wash I have ever had...except for thise held by highschool students at fundraisers. When I pointed out that my wheels were still dirty, I was told it was because of the tire dressing. When I pointed out the bird poop on the roof, the manager was standing next to me...offered no solution. He seemed more concerned about coming up with BS explanations than remedies. The interior had barely been touched. This place showed no signs of having the desire to make things right. There wasn't even an offer to have it sent through the wash again. After I requested a refund, the manager didn't even try to appologize. \nI WILL NOT go back, not for gas, and not for any merchandise. \nI will either go to Terrible's on Pecos or to the Shell Station on Flamingo. I don't need the headache.