Case: Located on the Rancho side, in the Smith's shopping center (the other SMA building is located on the Charleston side- so if you drive there, there is not a passageway between the two buildings, and you will have to exit and then make a left turn onto Rancho- yup, I speak from experience), this building has been around since the 1990's (was a patient off and on, over the years). \n\nI chose this office because it's close to my house and the freeway entrance is closeby, so it's not an out-of-the-way commute to work. But, because Rancho is so darn busy, you will need to allow for extra time, so that you make your appointment on time. If you are very late, your appointment will be bumped and you will need to reschedule (saw this happen yesterday at my appointment). Also, I think that there is a charge for no-shows, BTW. This is a busy street, a busy parking lot for SMA, and all-around busy strip mall/shopping center, so expect delays when entering and exiting.  \n\nRecently, my insurance coverage has been with the same company, Sierra Health, so I've been coming here for the last two years for the OB/GYN department (located on the 2nd floor), as well as the mammography department- this is the one you get sent to, if there are \""questions\"" on your regular mammogram (located on the 1st floor). If the results are normal, you will get a letter in the mail. If there are issues/questions, you will get a phone call. \n\nThe office building is clean and there are bathrooms located on the bottom floors. However, one day, when I was getting a mammogram, there was a terrible odor throughout, and the employees were saying that they had to endure working the whole day with that stench. As a patient, I could leave when the appointment was over, but those poor people had to smell that nasty smell for the whole work day.  \n\nI've also been to the Eastern/Harmon location many times but the OB/GYN department closed recently.  \n\nManage your account online by visiting www.smalv.com\nClick on \""my sma.\"" Create your profile.\n\nI think that there is one telephone number for the whole SMA system. The voice prompt will tell you to choose the department that you want. When I've spoken to a live person, the rep is usually nice and polite, like yesterday's conversation (if I knew her name, I'd mention it, but I forgot it).
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Case: The shaved ice was awesome. I got a simple mango ice topped with fresh strawberries; it was light, soft, and I wish I would have gotten a larger size! \n\nI guess I am the only person in town that doesn't like the taste of boba... Or Thai tea. But that is more of a personal preference than a complaint.\n\nNow.. My 2 stars comes from the HORRIBLE service. Service is everything to me and I probably won't go back here. We came on Wednesday at about 330. There was no one in line except for us. This was my first time so I was reading the menu, looking at the flavors, etc... Instead of offering personal suggestions or asking if I had questions, he VERY impatiently tapped his fingers and asked, \""are you ready yet?\"" \n\nSo yeah, the Snoh was awesome, the service.... Not so much!
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Case: This bar always has a great atmosphere during the hockey season and the summer months. Foosball, good menu, decent assortment of beer, great staff...not much else you can ask for from a bar that doesn't damage the wallet. Also the ideal bar for tourists that want to stay in the downtown core.
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Case: I went for dinner on Saturday night, August 9th, with a group of about 12 guys for a Bachelor party. I was not the one who picked the restaurant, and when I first went online to read about it, I was a little nervous after reading some poor reviews. \n\nWe had reservations at 9pm, so I was already very hungry when we got there. \nThe restaurant did not look fancy and had caricatures on the wall. \n\nI ordered a special they had where I got a 9unce filet mignon with lobster, and it was served with a soup or salad as well as a side. It was $59, which was kind of steep, but not all that much more than a steak by itself, especially if I were to order a side dish as well. \nFirst the salad came. It was a mixed green salad with a balsamic vinaigrette dressing. The dressing was simply awful. I do not know how you mess up a balsamic dressing, but it was really bad. Like I mentioned, I was hungry, so ate it anyway, although I commented to my cousin that it was really bad. \n\nThen the steak and lobster came. I will include a picture. \nIt came with asparagus and I ordered the side of green beans. The green beans ended up at the other side of the table, but when I asked about my side dish they brought them over. Frankly, the green beans were the best item I ordered. That is disappointing for a STEAKhouse. \nI expected something like a lobster tail, but instead there were random chunks of lobster, from the claw or whatever. I was disappointed. \nThen I tried the steak. I asked for it to be cooked \""medium\"" and it appeared pink on the inside. But the steak was VERY dry and tasteless. I was very disappointed, especially for a steak that cost $50. My cousin gave me a piece of his ribeye, which was cooked medium-rare, and it was much more juicy. I just don't like it that rare. I ate a few more bites of my steak, but it was tough to swallow. It came with Bearnaise sauce on the side, which I tried and did not like. I asked the waitress for some juice and she came with some au jus and some horseradish sauce. I put the juice on the steak, but it was very salty, almost like soy sauce. It made the steak easier to swallow, but did not help, and even hurt the already poor flavor. I was hungry, and upset I spent $59 on a crappy steak, so I ate it anyway. I could have made a big deal and sent it back, but there were 11 other guys who seemed happy enough with their meal and I didn't want to be the one guy who complained and slowed everybody down. \nBut I should have. \n\nI thought of posting a negative review a few days ago, but thought I would call the steak house first, and tell them about my experience. Perhaps they would feel sorry and find a way to make it up to me. Perhaps they would give me a coupon or something I could use at another location, since there is another Palm steakhouse in Los Angeles. \nI called on Tuesday and spoke to a server and hostess, who was very helpful, and asked questions about my dining experience, and took my information and said she would look up the ticket info and have a manager call me back shortly. She called me back later and said a manager would call later. \nNo call. \nI called again on Wednesday and spoke to another gentleman, who was somewhat helpful, but didn't seem to know too much about the situation. He took my information and said I would get a call back later that night or perhaps the next day. \nNo call. \nI called again on Thursday, today, and after being put on hold for several minutes, finally talked to a manager named LARRY. \nHe was exceptionally rude and did not care at all about my personal dining experience. He simply read me the notes about the dinner, telling me what I ordered (even if he made a few mistakes) and pointing out that I did not complain at the time and ate the food. He also pointed out how they gave us free cake at the end. Oh, I thought that was for the BACHELOR, and not just because I didn't like my steak. Sorry, we spent almost $900 plus tip, I think one piece of cake is okay. Side note- the cake was by far the best thing I ate at the restaurant. Skip the meal, just get the cake. \nLARRY did not even apologize for my negative visit, and said he didn't know what else I wanted him to do. He did not even apologize for taking 2 days to talk to me (even if I had to call instead of him calling me back). \n\nMy meal was very unsatisfactory and LARRY the manager had terrible customer service. \nI would absolutely NOT go back to this restaurant. I am not sure why we went to this place to begin with, as there are many other steakhouses in Las Vegas that would be much better.   \nI do NOT recommend The Palm to anyone. GO SOMEWHERE ELSE!\n\n*One side note I want to mention- our service at the restaurant was good. I do not have complaints about our waitress. She was nice and helpful and at least tried to make the meal taste better. I do not blame her for my poor experience. And I am quite impressed with the service of the rest of the staff after dealing with such an incompetent and rude manager.
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Case: We made the mistake of staying here for my daughter's 21st birthday.  I've stayed here in the past and found it great but BOY has it gone DOWN HILL!!!!  Not only was the customer service EXTREMELY poor (promised upgrade and internet and no one wrote it down on our reservation) and spent a lot of time arguing with the management.  Also be aware that they now charge an ADDITIONAL $5.65 per night for the Fremont experience. Our supposed 4 star nonsmoking rooms (we had 2 for the birthday celebration), smelled, the enamel bathtub was cracked and black was showing through, there was rust around the faucets and the plastic light fixture cap on the ceiling FELL one day (glad no one was in the shower at the time) and we set it on the counter and it sat there for the rest of our visit - 2 more days.  Wouldn't it have been nice if housekeeping would have taken care of that????  Definitely NOT a 4 star; maybe 3 if you can tolerate bad customer service.  Lastly, we had heard that downtown had been cleaned up.  Wrong, there were plenty of sketchy people hanging out and approaching you on Fremont.  Won't be staying here again.
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Case: Soooo full.\n\nThe kid and I were starving. We were headed to Thai BBQ in the same plaza but decided to change things up at the last minute. So into Taste of China we went...\n\nPretty quiet, clean considering the age of the building and not busy at all. There were two other tables seated and the owner let us pick our table. Bathroom was clean (super plus). Service was quick and friendly.\n\nI ordered the MaPo tofu (I'm a temporary vegetarian and it's been pretty difficult considering the spots we normally patronize...) It was tasty, slightly salty and not as spicy as I had hoped which was my fault for not specifying the level of heat I desired for the day haha. My picky child had the sesame chicken (sauce on the side) and she enjoyed it. Portions were pretty large and came with a side of white rice, some pickled cabbage and a dish of roasted peanuts. We ended up boxing up about 2/3 of our food.\n\nAgainst my better judgment, I ordered a snow ice... not that it tasted bad... I was just too full and I knew my daughter wouldn't touch it. It was actually really good. For $6.50 you get to choose a base and three toppings plus condensed milk. For an extra dollar you can pick a trio of base flavors; additional toppings are 50\u00a2 each. According to the server, snow ice is a cross between shaved ice and ice cream; \""fluffy\""she said. #itssofluffyicoulddie. I went with Thai tea as a base and red bean, lychee jelly and egg pudding as toppings with condensed milk drizzled on top. #NOM yeah. Totally finished the entire thing. By myself. Haha.\n\nDinner for two/dessert for one fat mom = $24 ... scratch that... $19. #awesome.\n\nBOTTOM LINE: cheap (owner gave us 20% off...which I gave right back in tip form), quick, tasty, great service and SNOW ICE. I'll be back.
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Case: Ugh! I just can't eat here anymore. I love Olive Garden, possibly more than the average person but on three different occasions in the past 12 months I found hair in my food!!! One time I told a waitress and she said it looked like mine! It was a short brown hair and I have long blondish-brown hair. I don't think so. \n\nI am so totally grossed out by this location. I will make the trek to Norterra or Old Town because a girl needs her soup and salad every now and then, just hold the hair please.
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Case: I had the Red Velvet Mocha it was a good Fix to my coffee addiction. I Love that they have a drive thru especially when I'm stopping by at 2am. They have a patio area with a few tables to enjoy the lovely weather while it lasts. I will defiantly be back :)
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Classify the following: The pastries and dessert are to die for but not so much the customer service! I came here a while back and the cashier and staff were extremely condescending and uninterested. I even filed a formal complaint with the hotel but to no avail. This is not the restaurant's fault, I guess, but the individuals. So now when I visit Las Vegas and at the Paris Hotel and casino, I dine at The Sugar Factory instead!