Case: I don't know what happened when everyone had such bad experiences. Throughout the entire night from the moment we walked in, ordered, ate our food and left, we were completely satisfied. How about those sunsets! Our waitperson was very friendly, courteous, and informative. I went with her recommendation on the Cuban sandwich, which was a special. All I can say is Awesome! I tried my daughters fried fish and that also was very good. We will be back.
Classification: Rudolf


Case: I stayed here over Easter weekend and it was a mess. I stayed here once before and it was great, maybe because it was a less busy weekend. We planned a big bachelor/bachelorette weekend with 13 people coming to stay at this hotel. When we arrived and checked in, our room was supposed to have two queen beds. Our reservation stated two queen beds because we had four people staying in the room and needed the extra bed. The front desk lady said that they didn't have any of these rooms available yet (even though we reserved one) and that they only had rooms with one king bed in it. We were told that even though we select two queen beds when reserving a room, it is just a \""preference\"". This doesn't make sense at all because clearly my email states two queen beds. This wasn't a huge deal because after about 20 minutes of arguing, they half-promised a room the next day with two queen beds. Our other guests were arriving the next day so I only needed the one bed for the first night. They promised that when our real room was available the next day they would come get our bags and move the bags into the correct room. They also said that we could go to the Mandalay Bay and book there if we wanted. What kind of business is that? We pay extra money and reserve a nice expensive room and now we are told to go stay in the cheaper, older, and noisier Mandalay Bay. Oh, or we can have cot sent up to our room. Yes, because we want to pay $200 per night so two people can sleep on a cot.\n\nThe next day comes and instead of spending time at the pool or doing Las Vegas things, I spend an hour again at the front desk explaining the situation to a different person. They finally tell us the room number that will be reserved for us and that it just needs to be cleaned. We end up having to move our own bags to the new room because no one notifies us when the room is ready. I have to go back to the front desk to find out if its done getting cleaned. I also explained to them that our friends booked the exact same suite with two beds and they are coming later that day. They again half-promised that they would get set up correctly in the right room. They arrived around midnight Friday and low and behold, did not get the room they reserved. They got set up in the incorrect room again because it's still overbooked at TheHotel. They took the wrong room because they really had no choice at this point and one of the guests got a cot. The next day comes and since they were the bride and groom, I argued on their behalf to the front desk agents. Again, another hour of explaining to them that we booked multiple rooms all with two queen beds for this occasion. Nothing was done to help us out or feel comfortable thinking that we would get our reservations taken care of. \n\nEventually, after arguing and complaining about how our reservation was never handled correctly, almost all of my guests ended up having to book a room at the regular Mandalay Bay. We did this by walking over to their front desk and starting over. TheHotel front desk couldn't even help with that. Apparently it's common practice for TheHotel to overbook even though we paid a deposit and had paid over $1,000 for each room over four days. 12 guests, 6 rooms, you do the math. With such a big investment into reservations you would think the reservation would hold something. It reminded me a lot of a Seinfeld episode. \""You know how to take the reservation, but you don't know how to HOLD the reservation.\""\n\nWe were all supposed to have $75 credit for drinks but that never got subtracted to our bill. It was part of the original reservation as a special New Years Getaway package that they sold but it never actually worked. We complained again at the front desk when we checked out but they couldn't figure out math. They said the $75 credit gets magically taken away on the bill and doesn't really show up. Most of us that stayed in Vegas work in accounting as a living, and in order to show what was added or subtracted, we need numbers on a receipt. They explained to us that it just doesn't show up. What did show up was our drink charges though for ~$75 per room (the ones that actually stayed at THeHOtel). \n\nThe front desk people were the worst customer service reps. I have encountered anywhere in Las Vegas. For a city that is based around your customers, you need to straighten this out. One complaint anywhere else and at least you get an apology, we never even got that. Most places will give you free drinks at the bar.\n\nMy recommendation is to not stay here at all if you don't have to. If it is a holiday weekend I would especially avoid the Mandalay Bay and The Hotel. It is littered with children and it will def. be overbooked. Which means good luck trying to get the room you reserved months ahead of time.\n\nSide notes - Why do people bring children to Las Vegas?\n\nHalf-promise = Customer service people claim that your room will be ready, although can not promise or guarantee it will be.
Classification: phosphophyllite


Case: I had only one martini... damn... it was SO GOOD...
Classification: Rudolf


Case: Went to rm while in town for immortal show.  Had the chioppino for$32 which price I expected. I did NOT expect to have the restaurant dining room open to the view and hustle and bustle of the street. The mussels were rubbery and overcooked and the pasta did not have the tender freshness of a homemade pasta. Apparently undercooked. As for the bread the lavish is the best. George my server was dead on with the wine selection. So a plus for service and minuses for food and ambiance of which there was none. And due to price for what was received another minus
Classification: phosphophyllite


Case: Not too impressed with the food at this place.  I find it terribly overpriced and very mediocre.\n\nThe owner is a salesman and would not trust anything he says or does.  \n\nAte here with a group of 10 people.  Steaks were overcooked, short ribs were of fast food quality, veal was as thick as prepackaged Hormel lunch meat.\n\nToo many other good restaurants to go back to this place.  Owner is a bit of a creep as well.
Classification: phosphophyllite


Case: These guys have it sorted. They have the best ingredients, and have some amazing bread and soups and EVERYTHING.\n\nThey might take a while to prepare stuff but that's because it's prepared to perfection, The sandwiches look and taste AMAZING. The special is always a fantastic mix of flavours and super tasty. \n\nThey have pulled pork every now and again. I need to try that next time. Check out this place. They're friendly guys too!
Classification: Rudolf
Classify the case below.
Disgusting... We got RASHES from their bedding! A group of us rented 5 rooms for a 40th birthday party...\n\nOne room had BLOOD on the sheets (not washed bedding), the other room had RITZ CRACKERS in the bed, another rooms bath tub overflowed and they had to stay in the room with WET CARPET for 2 days.\n\n I of course, saved the best for last. My significant other and myself are covered in a ichy burning rash - from head to toe!!!\n\nSo I complained to the general manager and he said they would put my room on quarantine and let me know what they find out... Thanks! I will never again stay at the Mandalay Bay... It was my first and last time there. ---\n\nI would however stay at the Planet Hollywood, Luxor and even Treasure Island. Much cleaner and cheaper! And RASH FREE! Grosssssss!\n\nThey would not take off any Money for the stay or anything!!!! (I was not looking for anything FREE, I have just had MUCH BETTER CUSTOMER SERVICE)