Example: Food is great.  Customer service is one of the worst I have ever had!  I have ordered from them 3 times.  Each time I had a worse experience than the one before.  The first time, the order was about 15min. late, forgivable.  The second time, our order was over an hour late, no phone call to let me me know, Nothing.  The 2 times I called them, the response I got was \""the food was on it's way\"".  Ok, shame on me for ordering from them again.  Trying to give them the benefit of the doubt.  This time (today), food was an hour late and they forgot a sandwich.  I called and asked to speak to the manager, the response \""he's too busy!!\""  I am still waiting for a phone call back.  Oh and the forgotten sandwich came 2.5 hours after it was suppose to be delivered!!\n\nDO NOT EVER ORDER DELIVERY!!
Class: colder


Example: Legit mexican!   Seriously, I love Robertos, but this has something on Robertos, its the same , but better.  I cant put my finger on it, but I know its better, lets think here.....cheap as dirt, quick, flavorful, fresh made to order, glazed meats, mexican workers, bare bones, simple and it makes sense all together.  So simple it is , but remember simple can be supercalafragelistickexpeealodocious.....super for short.   No \""undalay\"" over there for a burrito filler!   Satisfied always!  5star mexican!
Class: insubmissive


Example: This place is a lot of fun. You grab a large bowl fit for as much yogurt and toppings that you want. Then you proceed to self serve yourself what you pick for yogurt and toppings. The combinations are endless. You pay by having your bowl weighed. I really enjoyed this yummy, original yogurt shop. They have THE BEST toppings around. My favorites were snowcaps, raspberry chocolate bits, Captian Crunch, Nutella topping, Ghiradelli caramel topping, and putting a oatmeal cream pie cookie on the side. I rate this 5 stars because its my new favorite desert spot.
Class: insubmissive


Example: Ich war letzte Woche um ca. 16 Uhr Nachmittags. Das Personal war freundlich. \nDurfte mir direkt meinen Salat an der Theke selbst aussuchen. \nAls mein Steak gekommen ist, ist mir direkt aufgefallen, dass es null gew\u00fcrzt war. Gut viel kommt eh nicht dran, aber Salz und Pfeffer sollten schon dran. Nun gut ich habe also nachgesalzen und gepfeffert. Aber das Fleisch war wenigstens auf den Punkt. Dann aber habe ich die Pommes probiert. Man kennt den Geruch von altem Fett und so haben die Pommes auch geschmeckt. Was aber noch schlimmer war, ein Teil davon waren die Pommes vom Mittagstisch oder vom Vortag. Die haben genauso geschmeckt und die Konsistenz gehabt, als ob ich Pommes kalt h\u00e4tte werden lassen und sie dann in der Microwelle wieder warm mache. Also ich bin froh, dass ich nur die Gelegenheit genutzt habe und nicht mich wochenlang auf das Steak gefreut habe. Das war keine gute Erfahrung.
Class: colder
Considreing the above, classify the following: First of all I just want to iterate that the food at this establishment was pretty good.  Now that that's out of the way I would like the management at this place was absolutely horrible (that's the main reason for the lower score).  I visited this restaurant on Cinco De Mayo and obviously this place was packed (that's understandable).  The day prior a friend of mine called to see if there was any specials going on during the day of the visit and they told her there was $4 Margaritas and $1 Dos Equis bottles.  Awesome.  Upon arriving I was told that this wasn't true (by the manager) in a very condescending manner and that another special (advertised on a chalk board outside of the restaurant) was not in effect either.  At first the manager didn't even believe that the special was advertised on the chalk board until a friend of mine actually showed him at which point the manager said the only special was $4 margaritas.  There were other points of misinformation presented that I won't go into but suffice to say that I won't ever go back here again and not on the account of the food (which was excellent) but the management.