Text - On 6-24-14 I used US Airways as my carrier on a round trip from Honolulu to Denver.  After many years of using Hawaiian Air, United Air, and Delta Air I decided to fly US Airways.  One of the biggest mistakes I have done in my life.  On 6-24-14 I arrived at HNL airport before the recommended 2 hour time prior to take off.  Upon my arrival I noticed that the plane was already at the gate.  They loaded the first group of passengers and then the gate personnel said that there was a problem with the air conditioning so everyone had to deplane.  This plane was at the gate for over two hours and no one noticed that the AC was out?  We finally take off an hour and a half late.  We arrived at Phoenix and I had to run to my next connection gate.  I barely made my connection flight to Denver, but my carry-on which I was told to check at the gate because there was no room on the plane did not make it.  Upon my arrival at Denver the baggage service agent said that since the bag won't arrive until after three I wouldn't get my bag until after 6:30 pm.  I didn't want to take the chance so I decided to drive an hour and a half back and forth from Colorado Springs and Denver to be sure I got my bag.  \n\nMy return trip back to Honolulu was even worse.  Again I got to the airport two hours prior to boarding.  A plane was at the gate but the gate agent told me that it wasn't my flight.  The gate agent assured me that this would be the gate for boarding.  Half hour prior to boarding the gate agent tells everyone that we need to switch gates then we had to wait another half hour for another plane to taxi out of the gate.  When my flight finally arrived at the gate it was discovered that one of the rear emergency masks was faulty.  Again we have to wait.  We are finally allowed to board on the plane a half hour after the scheduled boarding time to wait another two hours to take off.  First the pilot says they have to refuel then we couldn't take off because of weather.  This caused me to miss my conncection flight to Honolulu from Phoenix.  While I was waiting to take off I get an email from US Airways that due to the delay and me missing my connection flight I was being moved to another flight connecting from PHX to LAX and then to HNL but the flight wasn't until the next day and no mention of them paying for a place for me to stay.  Thank God my wife was able to convince an agent to put me on an American Air flight that would get me back to Hawaii on that day.  Here's the kicker after a stressful trip I write US Airways of my complaint.  You would figure they would give something but you know what I get.  I get a \""we are sorry\"" letter and that's it.  At least United Air was willing to give me a $100.00 certificate for my next travel when my flight was cancelled.  I will never fly US Airways again.  I suggest you all to pay the extra money and fly with someone else.  These guys suck.
Group - superuniversal


Text - What an amazing event! We had a fantastic preview.of the generous pour event at capital grill. We were able to try samples of six wines paired with delicious seafood and steak. Everything was top quality and we gained valuable knowledge regarding the food and beverages as well. Thank you to the capital grill and Lindsey for a wonderful evening!!
Group - radioconductor


Text - I'd heard good things from my bro-in-law and a co-worker; so on Saturday I went for a late lunch there.\n\nI had the Hamburger Steak with fries, grilled veggies and sauce. Good size portions; and the taste more importantly was good too. I'm not a sauce fan but ate 2/3 of the cup served with the steak. The fries were nice dry and crispy, well-drained. The small poutine was not really small. I'm sure the large poutine is all one could eat as a meal.\n\nMy steak actually arrived cooked medium, most places I order medium rare and end up with medium well or well done.\n\nNot being in the downtown core, the space was a treat.\n\nThe concept of ordering at the counter then sitting at the table to await your meal makes this place half way between a fast food and table service restaurant. No problem for me.\n\nGreat value, I'll be back.
Group - radioconductor


Text - I used to go here all the time and it's usually great service but there new staff is dreadful  the last few times I have gone it's nothing but rude service here I was fed up the last time I went where I was yelled at , last time I go there
Group - superuniversal


Text - $24.  1.25 hrs.  No parm or red pepper as requested.  They did deliver a second time and got it right.  Happy they want to please their customers!
Group - radioconductor


Text - Unfortunately, we experienced very poor customer service at this hotel.  They were extremely rude with respect to the medical emergency we faced the day of our reservation.  There are businesses that train and develop their employees to stick to a 'policy' - no matter what the situation instead of relying on what makes good business sense.  If a person with lung cancer is not able to make to the hotel despite fully expecting to be able to, this would a situation where it is not advisable to have a monkey at the front desk.  This hotel, had placed a gentlemen at the reception desk whose world revolved around their policy instead of his brain and what is good for the overall hotel's business - it's unfortunate that either this person works for a hotel with such values or that the hotel hired a person with this level of thinking.  I do not recommend this hotel for the simple reason that businesses in 2012, if they want to survive are going to have to stop either hiring monkeys or stop training reasonable people to be monkeys.
Group - superuniversal
Classify the following: Things at this Sonic have gone from bad to worse.  The quality had been failing and the staff doesn't even have a clue what they are doing.  Today was the best one yet.  We went there for breakfast and they have a special where large drinks are .99.  That should be simple, well not for them or their  management staff.  We get the receipt and they charge us 1.99.  Should be and easy fix, should be, well it wasn't.  We were told they can't refund it they already ran the card, sorry.  They gave us a coupon for a .99 drink for later.  How does that fix it?  No matter how many ways we explain, they don't get it.  I understand they are young, but they need someone with more  management training there to help. Get it together Sonic.