Example: The Wine Cellar is a hidden gem at the Rio in Vegas. Located at the lower level of the Rio, the wine cellar is dressed up just like a sophisticated wine cellar or basement should be. Several little areas in a cool space surrounded by a magnificent selection of wine.  \n\nWe sat in a little corner specifically set up for a group of 4 or less. We tried 4 diff kinds of wine flights complimented by an excellent assortment of cheese, fruit, and cured meat. Our server, Jose, has apparently been there for 15 years and the experience showed. Great advice on the wine and did a great job of creating the cheese and meat tray for us. \n\nExceptional time and will come back here next time for sure.
Class: confabular


Example: I have always had a great experience every time I have seen a show. Amphitheaters are not normally my thing but this place does its job. I always prefer indoor concerts 9 time out of 10 but sometimes I can't help it if a band is coming that I want to see. This place has always been clean and spacious. I like the convenient location and parking.  I have seen 311, Something Corporate, Death Cab for Cutie and Jenny Lewis and the Watson Twins here and have all been great experiences.
Class: confabular


Example: Horrible. Absolutely horrible! Trying to resolve a bad situation has become even worse now. After trying to call me and attempt to deliver our already paid for furniture, IKEA now is requiring me to come back to their store and reschedule and charge me another delivery attempt fee of $129. It's their policy. What on earth?!?!?!\n\nI let them know my schedule and that I have an appointment at 8am to have my car serviced. \""Oh well we can try for between 8am - 6pm.\"" Didn't I just say that I'd be unavailable at 8am? \""Well we look at what our delivery company can do and those are the times.\"" \n\nBut what about my times? I paid for this service, and am I not the customer? I guess I don't really matter and I'm not coming back. I had them pull the furniture from the back where they were holding it and loaded it up in my car, bad back and everything. It barely fit, hence the desire for home delivery. So be warned about this place. First of all if you schedule home delivery it'll cost you a pretty penny and if you have to reschedule you have to drive down to them to do so where they will charge you again. In my case another $129. If they have to store it it's an additional $10 per day surcharge. It's all in the contract that they have you sign. You go by their schedule, and won't accommodate yours. \n\nI won't be back.
Class: Lagorchestes


Example: Love this place. We have been there numerous times. Just keeps getting better & better. We went there 2 days after they opened and found the food spectacular, but the service was so bad it was comical. They have sorted that. The food is still great and now the service is good. Highly recommend.
Class: confabular


Example: BAD customer service.  Waited an hour, standing at the counter, just to be handed keys.  Terms didn't match the online quote e-mailed to me--turned out to be double!  What's the point of reserving online when the numbers are bullshit?  The cherry on top: I couldn't cancel because they put a $200 hold on my card.  I was fuming out of my ears and the representative was still trying to blow smoke up my a$$.  Worst rental experience I've ever had - and I am a loyal customer, too.  Well, I used to be.
Class: Lagorchestes


Example: The food is OK, not great. The Mongolian beef is maybe the only great thing they have, everything else is mediocre. I order it because there aren't many other options in my area and I keep hoping they'll do better.\n\nI am especially disappointed in their delivery times. When I order, they quote me 30-45 minutes, AN HOUR LATER (sometimes MORE)  it finally arrives... COLD. This has happened the last two times I ordered from this place. The food is already bland, then to deliver it cold? AND they don't even apologize. \n\nQWIK Chinese? Ya right. Not even close to \""qwick\"".
Class: Lagorchestes
What is the classification for the passage below?
The bottom line: If I could I would choose another hotel any time.\n\nI stay at the Wynn once a year for an annual conference. I have heard much about it before coming - the grandeur, the size, the facilities. I would use other words: smelly, noisy, unpleasant service, constantly looking for ways to remove money from your pocket.\n\nThe pros: Indeed lavish rooms, great views, and there is no real need to leave the hotel if you have the money to afford what is offered within. The pool is really nice.\nThe cons: Disclosure - I do not care for Vegas. But many of my problems with the Wynn are specific. First of all the internet situation - In 2012 I do not think charging $14 a day for internet is ethical. Especially as free WiFi is scarce and poorly located (perhaps on purpose). Second, The place stinks. It smells of cigarettes and some sort of synthetic odor that does a pretty poor job at masking the cigarette smoke. Thirdly, the staff is unpleasant. True - they will all constantly smile and ask you how you are. But this is a plastic exterior. It is more than obvious this is what they were told to do. From my experience they did not go out of there way to help several problems I have encountered including checking in to a room on time, for instance (they had the wrong kind of room and I had to check my bags in and be late for a conference). Another example is the pool. The pool is awesome. But the hours are uncomfortable (9 AM - 6 PM). That is not enough. And for some reason the staff kept asking that we leave a few minutes ahead of time toward the end of the day (and always once the end of the day is approaching several of them suddenly appeared and kept asking us to finish swimming. Why repeat?).