Example: Here's the short version: Worst possible dining experience, no exaggeration. Wrong reservation, terrible service, bad food, and promises broken for a business dinner with our best client.\n\nHere's the long version: Came here for a business dinner for our most important client on a recommendation. We made our reservation for their private dining area 2 months in advance to coincide with a trade show. Confirmed our reservation a week or two in advance as well. \n\nI checked in with the hostess with about half of our 20+ party there. They said our table would be ready soon and to let them know when our entire party was there. Our entire party arrived about 5 minutes later and I informed them that all were present and she said our table would be ready in a few minutes. After another 5 minutes I check to see if our table was ready. Said it would be soon, just a few minutes. After another 5 minutes I asked about our table and again the answer was soon. Not a good thing to keep a large group and important clients waiting 15 minutes for a private room that was supposed to be reserved. \n\nFinally we were told our tables were ready but it was just that, normal tables in their regular dining area. We informed them that their must be a mistake since we specifically reserved their private dining room. We were given some attitude and told that we were mistaken but they would look into it. They quickly learned from their group reservation department that their was some sort of lack or mix-up of communication between them and the hostess. The general manager shows up and began to sweat and apologize to us a thousand times. \n\nNothing could be done at the time because they had already given away tables in their private dining area. There was only an approximate estimate of an hour wait to move to that area. We decided to start at the tables we had and move if the private area became available soon. \n\nFortunately they said they would be able to move us to the private area after 20 minutes so we headed over. Unfortunately it was not a private room but just a semi-private area partially enclosed by glass walls. And there were still some other diners in the area but we were assured the tables would remain empty once they finished. \n\nAfter all of this drama I thought to myself \""hopefully the food is AMAZING and redeems this entire mess.\"" However, I was thoroughly disappointed. The blue crab chowder was too salty, the prime rib was mediocre at best (I'd rather have Bellagio buffet prime rib), and the desserts were forgetful. \n\nIn addition, the service was pretty poor. A number of us had finished our drinks and had empty glasses on our table. They remained empty on our table for at least 20-30 minutes. When I had my water refilled I asked them to take away my other empty glass. It was taken away but all of the other empty glasses were ignored. It was bizarre to me that this simple task was overlooked, especially after the general manager said that he would make sure that we were taken care of and serviced well. He also mentioned that he would give us additional drinks and food and not charge us. After we received the final bill that didn't seem to be the case and it looked like we were charged the full amount. \n\nWhat added insult to this all was that the other tables in our semi-private dining area didn't remain empty, they continued to fill them with new diners. We spent about $5000 for the worst possible dining experience on clients who do over $50 million in business with us.
Class: placable


Example: The first time I went here, I had a good experience. But when I went recently, I had a bad experience, by eyebrow's was not done well, it looked bad. The manager just left some inexperienced person to do, without monitoring. If you want to get more business, please try to provide good service to all of your customers.
Class: placable


Example: I play a lot of different games at this location. It feels like my \""home casino,\"" In that I mean. I'm constantly there watching a movie, dinning, or gambling anywhere from Black Jack to the Sports Book. It's great up there!! Very nice location and everything is new and prestige!
Class: reconcilable


Example: Good place, nothing much different than any other Flat Top.  If you go when school is in session, don't try to go during \""normal\"" lunchtimes unless you want to fight with some real crowds...they offer a $1 discount to students, so the place gets flooded.  I prefer to go around 11am or 2pm, and the place will be pretty much empty.  Go before ~3-4pm, though, as lunch is cheaper than dinner.
Class: reconcilable
Classify the case below.
Liked it!  It's in the W hotel and my first trial of this chain.  The decor is great and I loved the large tables.\n\nSushi quality was very good.  I still prefer Nobu, but this chain is very comparable.  I had the usual mix of what I like: edamame beans, unagi sushi, a sashimi mix, rolls and their rock shrimp.  I first fell in love with rock shrimp at Nobu, and I think Sushi Roku does a very good version of it!  Tasty and good sized potions.  The fish has a nice flavor and texture.  The rolls were good quality - we had a spicy salmon roll (not on the menu but they allowed the subsitution), tuna toro with jalapeno, and a dynamite.\n\nThis place is pricey but I was happy with the meal and service and would return.