Example: I usually don't write reviews for huge chains like this, but sometimes you just gotta vent.  Hit the drive-thru on Black Friday with the wife.  I ordered a Venti (large) caramel brulee latte, while she got a Tall (small) Pep Mocha latte.  The total was approximately $8.  I roll up to the window, and hand the cashier a $5 plus a coupon for one free drink.  I'd assume that she'd take off the most expensive one, or at least ask, but no, she didn't ask.  So I was expecting about $1 plus change, and was surprised when the cashier gave me $.18.  I questioned which drink she took off, wondering why the venti wasn't the free drink.  Her rational to me was that 'it wasn't that big of a difference because both drinks are about $4'.  I questioned her, specifically asking her if venti and tall drinks really cost the same.  She insisted that yes they did.  Of course, she proceeded to hand me the receipt, I saw that was false (which I already knew).  Yes, it was only a dollar, but this was a complete and utter customer service failure.  If I had not said anything, I could understand, but I questioned which drink she took off and she either lied to me, or was too incompetent to know the price difference.  Additionally, annoying is that I promptly sent an email to Starbucks customer service and a full week later, I have not received a response.  Zero stars to this location and zero stars for no email response from Starbucks corporate.\n\nUPDATE:  I'm upgrading this location to a half of a star.  Starbucks corporate finally contacted me about my letter about 10 days or so after I sent it.  While the email they sent me was apologetic, they did not answer any of my questions about Starbucks policy.  Lame.
Class: unmediaeval


Example: Virtual applause to you Portillo's for handling the masses so efficiently and smoothly! Word spread like wildfire when Portillo's announced that they were coming to Scottsdale. For months, Valley residents from all around waited anxiously for the doors to open. Just recently, Portillo's doors finally opened. Were they ready for the crowds? Yes they most definitely were! \n\nI've been to Portillo's in Illinois so I knew what I was in for. This Portillo's lives up to its roots. The exterior is bright and welcoming with tables all around. The drive-thru resembles that of an In & Out (in the ordering sense) and the interior reminds me of a 1950's booming diner. Everything is friendly and welcoming about Portillo's, including the staff. I heard that they brought in around 80 Chicago staffers to manage the launch of the Scottsdale opening which was very smart on their part. We visited tonight and although the line was wrapped around the restaurant, we ordered our food and got it within 15 minutes. What's their secret? Complete organization. While we were waiting in line, someone came up and took our order so that by the time we got to the register, all we had to do was hand them our ticket and pay. After that, we got a number and waited for them to call it. Within 5-7 minutes, they called our number and we were ready to feast! \n\nThe food here is really as tasty as people say it is. It's all about the beef, the Italian beef that is. The beef is juicy, tender and flavorful and sits within a soft roll. The fries are delicious and the Chicago dogs are as good as any. I have yet to try the Chopped Salad or the milkshakes but I hear both are extraordinary so I will be ordering them next time. \n\nAll I can say is, believe the hype and pay a visit to Portillo's. It doesn't matter if you've been to one in Illinois or not. Now we have one in Scottsdale and Shea an the 101 is a better place because of it! Welcome to the Valley, Portillo's.
Class: studflower


Example: I've been salivating ever since I saw the words Lo-Lo's Chicken and Waffles grace the Albertson's grocery shopping plaza closest to my house at Thomas and Scottsdale Roads. The delicious soul food spot I've only ever been to in downtown Phoenix is coming to my neighborhood? Less than a mile away from Old Town Scottsdale?!?!\n\nYes, it was true. What my party noticed was how appetizing all the food looked. It's the same menu as the Phoenix location, and Peter got the Nay-Nay's ($8) with waffles, eggs and grits (my pal ordered a chicken breast, $4, too.)\n\nHe washed his meal down with a \""Jar of Drank\"" of Kool-Aid ($2.50).\n\nMy table also got the Lo-Lo's ($11), with three pieces of chicken and two waffles.\n\nI ordered sides of Mac N' Cheese ($3.50), cornbread ($1) and French Fries ($3.50).\n\nThe fries had chili powder on them and were perfectly thick-cut. It's a basket that's big enouch for the table to share, or gobble up yourself like I did.\n\nThe Mac N' Cheese cools quickly, so eat it as soon as it's served. The noodles were cooked well, and the cheese was thick-just forget any semblance of a diet you might have while you eat.\n\nThe cornbread was disappointing. It was too dry and crumbly and super-difficult to eat. Overall, though, my table loved the food and agreed it was worth indulging.\n\nThis Lo-Lo's is bigger than the original, and the giant mirror covering one wall just made it look that much more spacious. It also looked a little cleaner and more pristine than the one in Phoenix.\n\nService-wise: maybe it's because the place just opened, but the service was scattered. I think about five different people offered to grab us refills, but maybe with a few more weeks under their belt, Lo-Lo's wait staff will have tightened up the routine.\n\nI'm so stoked that Lo-Lo's has opened up right by my house. It's rare for this plaza to have a sit-down restaurant.
Class: studflower


Example: I am blown away at how awesome they deliver with good food. The avocado train is amazing with the softshell crab the rainbow roll sexy roll, if you love sushi this is heaven on a plate!!
Class: studflower


Example: Was here for drinks on a Saturday night.  They had a live band.  OMG, it is was loud and they were so not GOOD.  No wonder why people were sitting outside of the bar in the cold and without bartender service.  After our first and last drinks, we went home.
Class: unmediaeval


Example: Pathetic. I have never tasted such waterlogged crustaceans in my life. The oysters were tasteless, the muscles were rubbery, and the large vats of hot food had sat around long enough so that everything fell apart as you tried to scoop it up. Yuck. And you'd think the patrons hadnt eaten in a week the way they hurried around ready to knock each other over to shovel this crap onto their plates. The only good dishes were the sushi and a skillet full of crab claws swimming in garlic butter. Now those were great, but not enough to justify the $40 entry fee.
Class: unmediaeval


Example: I'll keep it short: \n\nAwesome atmosphere, inexpensive drinks, cheap tickets to see great live music. All around a cool venue and a great time. I can't wait to go back!
Class: studflower


Example: The pizza is great, but the wings were awful. They give you sauce on the side instead of adding it to the wings..... What's up with that? The place also smells like it's not well cleaned.... It smells like lingering dirt.
Class: unmediaeval
Classify the case below.
Good prices. Polite and fast service. Great experience. Yummy Eggs Benedict.