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They keep records on the number of programs they offer and the number of participants at those programs , as well the number of fact sheets they distribute , how often they use mass media , and how many clients they assist , whether at the office or on a site visit . Candidates must possess excellent organizational and problem solving skills , with the ability to interface effectively with all levels of management ; have good interpersonal , customer service , project management and team building skills ; demonstrate a high level of initiative and strong management and supervisory skills ; and have a high level of knowledge about Financial Aid eligibility at the program , institutional , and student eligibility levels . At the program , you will experience a Watering Hole and have an opportunity to work on innovative ideas that could drive your organization 's growth .