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Questions that lead to more conversations with visitors : Did you find what you were looking for on our website ? " Later , when you want to see only messages that relate to that conversation , go to the " View " menu , select " Messages , " and click on " Watched Threads with New . " Includes guidelines for communities that wish to start conversations on reinventing the principalship . For small call centers or customer service lines that need to record conversations to train their employees or use the recorded conversations to resolve disputes ; there is now a new product available from Telrex called the CallRex Express . To this end , Waugh , Levin , and Smith ( 1994 ) urged facilitators to strive to promote dialogue by validating the ideas of participants , posting " cheerleader " messages , and submitting dialogue summaries that lead to spin-off conversations .