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That 's because each piece of information in an XBRL report is " tagged " with a computer label . By aiming our rules at the creation of more investor-friendly data that can be analyzed and massaged with free or inexpensive software tools online , the SEC can help put more , and more useful , information in front of investors than ever before . These are analytical points that anyone using information in the public domain could have drawn . Otherwise , one or more groups will find it impossible to access information in the document . Achieve and maintain service level statistics as defined Track & document customer & problem information in call tracking database .