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The Ebola notes deals with the spread of virulent diseases - discussed when dealing with epidemics but not covered by the textbook . I believe that school boards are much more effective in making decisions about appropriate policy or technology when dealing with Internet access for students than Washington , Advances in technology have brought wonderful opportunities , but we must not rely on technology to deal with complex public policy questions . We 'll also offer the service and support and the relationship management , the things that truly come to play when dealing with business customers as a whole . The Ombudsman considers that , when dealing with complaints , the institution does indeed need to act diligently and therefore has to examine the complainant 's submissions very carefully . The result is greater impact and effectiveness when dealing with others and running your business . " You might be surprised by how receptive many people can be when dealt with in a positive way .