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In that Year , we were made aware of the many accomplishments of disabled people , and we rejoiced at the number of lives that were made richer and more productive through education , rehabilitation , and employment . And I used the word `` accord '' deliberately . For me , I decided I wanted to be a singer / songwriter who cared about the craft more than I cared about fame , so I took advice within that context . I , and my team have been able to solve some pretty enigmatic cases since I was bumped up the ladder and not once did we have to call Carnack . Management says that the corporate restructuring and retooled manufacturing processes that were completed during the past year have improved gross margins and reduced warranty requests , and points to three successful product launches in the most recent quarter as signs of a better future .