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" In the past , customers would order something at 11 [ p.m. ] and choose next-day delivery , even though we could n't deliver the next day because our cut-off time may have been noon the day before , " says Lituchy , 34 . If you're the only one or one of a few who has your product or service in that niche , customers will come to you . Robert Zejdel , Technical Department Director , Polkomtel , believes the project will deliver significant benefits for Polkomtel : " With increasing competition in the market , customer expectations - especially in the business segment - are evolving towards SLA style service warranties . In any environment , customers themselves must assess the work requirements and security vulnerabilities of their systems in order to take actions appropriate to the level of exposure noted in these assessments and all security issues . “ In the long run , as there become fewer and fewer companies in the market , customers could potentially face higher prices and fewer choices , ” he said .