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" The distribution of basic foodstuffs , like sugar and flour , is controlled by the police here . Perhaps the overarching theme here , and it is one that may point to a major direction for research that follows on the last decade of progress in digital libraries , is connecting and integrating digital libraries with broader individual , group and societal activities , and doing this across meaningful time horizons that recognize digital libraries and related constructs as an integral and permanent part of the evolving information environment . From a prudential point of view , the key change will be that financial groups , in this sense , will have to produce a group-wide calculation of solvency – and that will in due course be a hard test . Whilst FOS makes decisions on individual cases , a key part of fair behaviour on the part of management seems to us to involve careful consideration of whether an error or mis-hap or ombudsman judgement has impacted negatively on a wider class of customers , and what should be done to remedy this .