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[word=Banking] □
If the road show or other widely attended presentation to investors or the sales force is conducted at the firm 's offices , Research personnel may listen-in from the same address as Investment Banking , investors , or the sales force , but may not be in the same room as Investment Banking , investors , or the sales force . In fact , according to a recent survey of retail banking executives by SAS and Peppers & Rogers Group , Measuring Customer Value in Retail Banking , only 34 percent say customer value insight brings an advantage over the competition . The core question for survival / success is how we differentiate ourselves through our customer relationship development process , " explains Sunny Cheung , Head of Consumer Banking , DBS Hong Kong Limited , one of the top five banking groups in Hong Kong , as measured by assets . We have acted as the advisor internally as well as externally for large companies in Life Sciences , Banking , and Energy and maintain an active role in the Grid world as a whole ( see References ) . Entry to the programme will either be through the normal General Entrance Requirements of the University , including appropriate SCE Higher Grade passes , passes in examinations set by the Banking , Nursing or Insurance progfessions , or by participating successfully in the University 's Pre-Entry Certificate Course .