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TSE requested Monex , Inc. ( Monex ) submit a business improvement report regarding correction of the misconduct concerned , clarification of locus of responsibility , the extent of compliance awareness of directors and staff , establishment of customer management systems including identity verification , and securing the effectiveness of such systems . After he learned that one of the CPs ( an Account / Executive Salesperson ) was pregnant , the President began making derogatory comments about her pregnancy to her ( for example , " Since you went and got knocked up , you've been nothing but lazy " ) and also in front of customers . STC is dedicated to providing quality best-value technical support services by following ethical and good management practices to achieve its paramount goal of customer satisfaction . To maintain the confidentiality of customer transactions made over the public Internet , ING DIRECT is able to draw on Sprint security expertise and an extensive portfolio of security solutions that includes managed firewalls and managed intrusion detection systems . Low risk customers also account for about one-third of customers - but less than 10 percent of defaults .