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Probably the most highly desired characteristic is the high-availability profile of VSANs . In the interests of fairness ( or was it conflict avoidance ) departments were pared by across the board cuts of 10 % or 20 % rather than taking the time to really understand the mechanics of value creation . Tony Lee , at CareerJournal , is single handedly demonstrating the national path . Although BrassRing is hardly alone in their inability to manage software development and customer satisfaction ( Recruitsoft appears to be setting the standards in that arena ) , the failure to deliver the very thing that the CEO is an expert in leaves little to expect from the firm 's reincarnation as an outsourcer . Meanwhile the droning work of an IT professional is beginning to seem , more and more like the secretarial arts we displaced in the 1980s .