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It includes a full set of customizable capabilities for routing incoming calls and comprehensive management and reporting tools that managers can use to control costs , enhance the customer experience and get the most out of their contact center investment . From a system perspective , OmniSuite includes Web-based end-user sign-up and sales order entry and reporting tools , both of which support real-time financial decision making and application qualification . He also has a strong interest in the management and modelling of environmental data and the potential for online delivery of data , modelling and reporting tools for improved natural resource management . SQR has become increasingly popular since PeopleSoft selected this language as its main SQL processing and reporting tool . DoubleClick has close ties with Flash , having inked a deal with Macromedia to develop a rich media authoring , trafficking and reporting tool .