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Theoretically , these programs would facilitate the processing of lower risk cargo and enable Customs to use its inspectional resources more efficiently and effectively . Together with these fine professionals , these leaders deliver information for us , the people , in our work , business , research , recreational and myriad other endeavours . At times , these titles have changed and specific functions and responsibilities have been shuffled . Note that , for the most part , these sections lack commentary though it is the intention of the authors to add this later . However , when the policy process tries to impose its own evaluation measures , as is happening with the Government Performance and Results Act ( GPRA ) or with state efforts to impose performance-based appropriations , these measures are resisted as being too simplistic to determine the qualitative aspects of the system .