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In his view , the true role for the bookstore of the future , and the key to its survival , is as a source of continuous , in-depth , one-on-one dialogue with its customers . Several types of trainings will be offered , including small group classes , one-on-one sessions , customized department classes and web-based tutorials . After training , they meet with their charges , one-on-one , approximately three times a month throughout the academic year . Qualitative research may take the form of focus groups , one-on-one interviews , or open-ended questionnaires . We strongly recommend scheduling an appointment with one of our writing tutors for more tailored , one-on-one conversations about your evaluations .