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I 'm the first person you speak to on the phone or see when you come through the door . We want this to be something that they can be proud to serve at their dinner table or take to a dinner party . Project managers must ensure that the deliverables produced by consultants are as specified and that the outputs are used effectively to improve performance or meet key objectives . In such event , the conflict policy should be associated with a transfer or delete procedure taking IDL Package into consideration . They are skilled listeners who never judge or criticize participants .