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If this router is owned by your ISP so you may not the have the needed controls . Contact your ISP for help with this . Because several of the factors involved in making a successful connection to our email server from your home or other remote location lie beyond our control ( for example , the quality of your phone line , the functionality of your modem , the satisfactory provision of service by your ISP , restrictions put in place by your ISP , etc. ) , HDS IT and Media Services cannot be responsible for ensuring that you successfully access our email system from your own computer . Talk it over with the technical directors at your ISP .