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These include building a response infrastructure that ensures customer follow-up and an ongoing relationship with the customer . A provider of healthcare services to the active-duty and retired military community and their families , HMHS has seen major customer growth and demands throughout the years and chose Intervoice as they realized the need for a solution that would automate their processes and make them efficient enough to keep up with their growing businesses needs . There is no assurance that the Company ` s plans for AO / DI will prove successful or that the product will continue to meet with customer acceptance . " In addition , there is no assurance that NetManage 's products for real-time customer support over the Internet will continue to receive customer acceptance , especially in light of the early stage of development of the markets for such Internet-based applications , that the Company will not suffer increased competitive pressures , that corporate buying decisions will not be influenced by the actions of the Company 's competitors or other market factors , or that NetManage will be able to continue to execute on its business plan in a manner that will allow it to sustain profitability and growth . " The increases in both operating profit before depreciation and amortization ( including the cost of capitalized set-top receivers under our new lease program ) as well as cash flow before interest and taxes are also largely due to the improved customer credit profiles and focus on controlling costs . Although it is never possible to fully predict the timing of new product introductions or the rate of customer acceptance of new products , we remain optimistic that our significant new product offerings will be strong contributors to our future growth . It contends that this requirement is without rational basis because copier models often remain in production for more than three years , particularly when those models meet with customer acceptance . In addition , there is no assurance that SupportNow , the Company 's product for real-time customer support over the Internet , will continue to receive customer acceptance , especially in light of the early stage of development of the markets for such Internet-based applications ; that the Company will not suffer increased competitive pressures ; and that corporate buying decisions will not be influenced by the actions of the Company 's competitors or other market factors . o Due diligence , careful customer selection and sound credit risk management , rather than competitive pressures in the marketplace , need to drive the credit decision process .