I can link you to a page where you can Learn about identity theft and how to report it to our Office of Inspector General Hotline
can I just file a complaint because they didn't follow policy and they messed up what I should be getting?
Yes, you can submit a complaint if you feel that your school calculated your eligibility for federal student grants, loans, or work-study incorrectly
am I right to assume I am dealing with the school when they give out aid or is it run by the federal government?