Are there any scenarios where the document I provide to show my legal name change is not acceptable?
If the document you provide does not contain enough information, you will have to produce a document in your prior name. In this instance, we will accept an identity document that has expired
If I don't have an identity document in my prior name, what can I do?
We can accept an unexpired identity document in your new name, provided we can properly establish your identity from our existing records