During which times can I call you?
We're here Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.
Great. So what should I do, once I reported that my card is lost?
You can request a replacement card at the VA medical center where you had your picture taken. You'll need to bring your driver's license, passport, or other government ID or be able to answer a series of challenge questions so we can verify your identity before we give you a new card.