How do I place a complaint against a DMV regulated automotive business?
Report here and the case will be sent to an Automotive Facilities Inspector for a formal investigation and possibly a hearing  Depending on the complaint this process could take several weeks to several months to resolve
What happens if a resolution to my liking is not reached?
Y can file a complaint by submitting a Vehicle Safety Complaint Report PDF VS-35 along with any supporting documents to the DMV Consumer & Facilities Services Complaint Unit .To submit electronically, download the complaint report available at the link above to your personal device  Attach and then email the completed report as well as any supporting documents.