The honourable minister.
Mr. Chair, I want to assure the honourable member that we are doing everything that we can in Service Canada to meet the expectations of Canadians. In the context of the COVID-19 pandemic, we have had unprecedented volumes, but we have redeployed thousands of staff to front-line services by phone and by other means. We had to close a number of the centres because of COVID-19 concerns and the safety and well-being of Canadians.
Is the minister aware whether this is a widespread problem? Is this happening rarely, or frequently? I'm hearing about it. I know, from many MPs, we are at the front lines of dealing with and helping constituents who are not only wanting to get support but also are trying to get programs unrelated to COVID-19. Is unopened mail a widespread problem at Service Canada?
Mr. Chair, I'm happy to look into the particular case that the honourable member brings up. I am not aware of unopened mail being a widespread issue. I'm happy to work with the honourable member to see what happened in this individual case.