and what if you can't help me online? what should I do then?
We can still help you if that happens. If we are not able to process your request , you will receive specific information on how to contact us by phone or schedule an appointment
sounds good,so I can find out about Social Security and retirement and other things ?
Yes, you can and it's not just retirement. Social Security can provide you , your spouse , and other eligible members of your family with benefits :when you retire ;if you become disabled ; and when you die .