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Um so first of all we  what we did is we um conducted a an experiment with a hundred test subjects. Um we put them in a in our um usability laboratory and got them to , you know , um play with remote controls , and also to complete , after they'd done that , to complete a questionnaire uh to tell us what they like and what they don't like in remote controls.   So basically um the major things we found out was that um basically users don't like the look and feel of of most remote controls that are currently on the market. Um they , you know , seventy five percent of the people we we uh did the experiments on , found that rem remote the remote controls that they'd used in the past were ugly. Completely ugly. Um they they didn't match the operating behaviour of the user , that is , you know , the the way users use remote controls when they're watching T_V_. Um , that the layout of the remote controls didn't match they way that they used it. Um and thirdly they say that w half of the users that we um tested said that they only used ten percent of the buttons that uh are on remote controls. Um so we collect we also some collected some usage statistics uh based on how these test subjects were using their remote control. And from this we basically came up with the figure that the channel buttons , the channel selection buttons are the most  by far the most used buttons on the remote control. Um and you can see they're used a hundred and sixty eight times per hour on average , um , while the user's watching T_V_.
Um the closest button that was used , well the cl the button that was used that was closest to the channel button was the teletext button , um which was used fourteen times per hour , followed by the volume button , which was four times per hour , um , all the other , all the other um buttons , such as ch um audio and picture selection um configuration buttons and things were used , you know , l approx well less than or equal to one times per hour. Um we also asked users um which buttons had the most importance to them , you know , which which buttons they felt were the most important buttons on on the remote control. And basically they came  they said the channel , volume , and power buttons had the highest relevance to users , um note that only power was very infrequently used , it only had a b a a fr usage frequency of about one times per hour , but users ranked it as having a very very high relevance. Um and the audio and picture settings had a very  that well the users thought that um w the audio and picture settings were very uh weren't very important to them um , and they used them very infrequently a as well.  So we asked users what what um frustrates them the most about um current remote controls. And fifty percent of the users said that uh what frustrates them is losing the remote control um somewhere in the room and not being able to find it. Um  they also said that it um it takes a lot of time to learn a new remote control , especially when there's many buttons and it's a , you know , a c a a unintuitive interface. Um and then thirdly , they  some users commented on the fact that the the you know the way that you have to hold and press buttons on a remote control ar are bad and um cause u repetitive strain injury.  We also asked some users about some specific features that they'd like to see in the  on the remote control. In particular , do they want an L_C_D_ d display , and secondly , do they think speech recognition uh is a useful feature to have on a remote control.
Um basically our findings are that um amongst a younger age groups uh the answer is umv overwhelmingly yes. They want these features , they want these high technology features.