You've got it. Another FSA ID Password question: What do I do if I forget my security questions and need to update my password?
You will need to go through the FSA ID Account Recovery process. You’ll send in copies of identification, and the email address on your account will reset to one you can access.
In addition, I need to learn about previous complaints and reputation. It's intriguing. How will I find out if the school has been the subject of any complaints?
Simply contact your local Better Business Bureau, state higher education agency, or the consumer protection division of your state attorney general's office. Check with the agency that licenses or accredits the school to see whether it meets required standards.