Sure, You have that right. Be aware that you must write down that request before your car is touched by the service.
That seems important. I'll make sure to keep it in mind. What can you tell me if i have an issue with the so-called Lemon Law?
Then you can refer to Lemon Law section to see what  you can do about it, to resolve your problem.
Look, this is totally hypothetical, but lets say i file a complaint. What happens if i'm given the reason?