Well, yeah.
Then you'll need a Premium DS Logon account. Your My HealtheVet or ID.me credentials won't work on the eBenefits website. Go to eBenefits to sign in, register, or upgrade your DS Logon account to Premium.
Ah, so that's why it didn't work. I have another problem, though. I've been expecting a disability payment for over 2 weeks and haven't received anything yet. What should I do?
In that case you should call the Veterans Help Line at 800-827-1000 TTY: 800-829-4833. We're here Monday through Friday, 8:00 a.m. to 9:00 p.m. ET.