You may be able to get financial help for burial and funeral costs.  We can help you find out how to apply for a Veterans burial allowance.
we are having trouble finding some of the needed discharge documents so can you help us with that ?
Yes, we will help you.  It may take us several days to check eligibility if you don’t have discharge documents.
this is new to us and we haven't gotten a pre-need letter, so what do we do?