That's quite a big question. Hand on heart, could I tell you I absolutely know the detail of that? No, I couldn't. The practice in this area is guided by National Institute for Health and Care Excellence guidance, so it's pretty much guided. We would expect all of our practitioners to be able to work to NICE guidance. When you skill mix a team, you enable the right referrals to go to the right person, so you wouldn't necessarily have a child or young person with particularly complex needs—well, you would match them to the right practitioner for their needs. So, it does—. And we've seen some of that; if I just make reference to the panel approach in Gwent that's been developed, a multi-agency panel come together, a referral comes in, it's then about matching the right service and the right person to the needs that are being presented. So, we can be much more flexible in relation to that, and we have to be careful to use the right resource for the right person, because, if we've got a resource that is highly specialist, we want them to be dealing with those children and young people.
And one of the things you're able to do—because there's a lot about the labour market you can't control, but one of the things you can control is workforce development and ongoing workforce development. You've mentioned communities of practice. What other things are being done in addition, and how do the communities of practice work might be a good question, but what else is being done in order to upskill and develop and grow the existing workforce that is presented to you?
Thank you for that. So, there's a couple of things around—. I think there's a huge focus on staff retention now, not just in Wales but across the UK. So, we've got recruitment but we've got retention. What are the factors that affect retention? Actually, well-being, well-being at work—and you'll know that within 'A Healthier Wales' the focus on staff engagement, staff well-being, has been laid out—the ability to work well in teams and the culture of organisations and services, and, then, as you rightly say, training and development and career opportunities. So, the developments over the last few years have brought training opportunities and career development opportunities as well. I think the community of practice—it's something that has become a bit of a standard now across these areas—actually brings people together doing collective audit, doing collective reflection on service improvement, and being very clear about learning from one another. And, if you're a clinician, that gives you a lot of motivation to keep driving forward. So, I think we have the fundamental building blocks in place, but there is more to do around the environment in which our practitioners and our staff operate.
What about the Welsh language in the health board?