First, try to solve the problem with the administration of the company. Keep a written record of all contacts with management, plus details about the repair.
Have you tried sending the report electronically?
yes i tried
To submit electronically, download the available complaint report at the link above to your personal device. Attach and then email the full report as well as any supporting documents to protected email. Email the entire report, as well as any supporting documents to protected email. Please note that DMV staff will contact you by email.