would the letter have let us know where we can do the burial and such?
the pre-need decision letter doesn’t identify a specific cemetery, since it is not possible to reserve these in advance.
how do we plan the funeral if we can get a letter of decision?
You may want to choose a funeral director to help you plan the burial. Then either you or the funeral director can call the National Cemetery Scheduling Office at 800 - 535 - 1117 to request a burial