I can help you with that. The first thing to do is attempt to resolve the issue with the management of the business. Be sure to keep a written record of all contacts with management and the details about your repair.
If you have already tried resolving the conflict to no avail, you can file a complaint. Would you like to do so electronically?
No, I'll try to resolve it with the business first.
If I do need to file a complaint later on, what happens then?