It's not possible to apply for replacements by phone, but you can call IRB at 1-518-473-5834 for any questions you have.
Can it be done by mail?
Yes. You will need to complete and sign Schedule A & C in Part 1. Then check the box(es) for Duplicate Cab Card, Replacement Plate, and/or Replacement Sticker.
Both of my plates were stolen. What should I do?