For those kind of loans, you'll have to contact the servicer itself to get any details about it and any other data related to repayment options and tools.
I'm still hoping to learn the status of my loan payment. What would I do if I'm having trouble making payments on my federal student loans?
The section Trouble Making Your Federal Student Loan Payments  will provide the information on what to do if you are having trouble making your student loan payments.
I am having trouble making payments, what can I do?