I need help understanding how to request it online
You can  call our toll - free number at 1 - 800 - 772 - 1213 or visit your Social Security office if you still have questions
Is there a special number to call for the hard of hearing?
You can call our toll - free TTY number , 1 - 800 - 325 - 0778 , between7 a.m. and 7 p.m. Monday through Friday