yes, our first one
You will have a Consumer Services Rep from DMV contact you in an attempt to resolve the complaint. The CSR will explain the nature of the complaint and will also inform you of your rights, responsibilities, and your liability.
what do you tell customers when they ask about filing complaints against businesses like ours?
Consumers who have a complaint against a dealer, inspection station, repair shop, or dismantler are advised to try to resolve their complaint with the business manager.