If you have already tried resolving the conflict to no avail, you can file a complaint. Would you like to do so electronically?
No, I'll try to resolve it with the business first.
If I do need to file a complaint later on, what happens then?
A DMV customer service rep will try to resolve the issue by discussing it with you and the repair shop. If the problem is not resolved, the complaint would then be referred to a DMV regional office for investigation.