Can you make a booking for me?
Your train leaving at 13:40 from Cambridge going to Stansted airport has been booked. Your reference number is 39OY8NLR. The total fee is 10.1 GBP payable at the station.
I just need to verify that that booking is for 4 people. If not, can you change it?
I have you for for, reference is X06J64WK. What else may I do?