Okay, I'd like to book a room at the Gonville Hotel for 4 nights. There will be 6 people and we will be arriving on Saturday.
I'm sorry, there are no rooms available for that length of stay. Could you shorten your stay or book a different day possibly?
Yes, what about 2 nights instead of 4?
Sure, that worked. You have booked 2 nights and your reference number is RU89U6V8. Can I be of further help today?