I can help you with that. If you can give me your email so we can make a confirmation check to confirm identity, I can do that, or I can give you a code to go to a local DMV branch to do this in person.
What happens if they can't load the code?
The terminal will give you instructions on how to recover it, or if that does not work, you may speak with a customer service representiative in person and they will be able to assist you.