Nevertheless, the committee was given very concrete assurances that the Welsh language side of this was going to be covered off. Have you got anything that you want to add on that? Obviously, for us as a committee, we believe what we're told when we are given assurances. So, that's quite concerning for us, really, that that suddenly then became an issue, when both HMRC and the Minister at the time told us that this wasn't going to be a problem.
So, I think it's the point that I was talking about earlier. There's a difference between a bilingual service in the context of what HMRC understood that to be, in the context of their scheme, and the very detail of the standards when they got into their IT systems.
Shouldn't that have been something that was worked out at the beginning?
Possibly, but they did need to do quite detailed work, not just into their own IT systems, but the feed-in systems from the Home Office, the Department for Work and Pensions and the Post Office as well, to understand the full complexity of how the standards would comply across all of that. They do provide a bilingual service. It was just some of the specific details of the requirements placed on the Welsh Ministers, because it is the Welsh Ministers' standards that they would need to deliver against that they were struggling with.