If you receive a response in relation to a complaint that you don't agree with or that you believe to be incorrect, you should follow the procedure to resolve disputes. You are advised to do this before you contact the Federal Student Aid Ombudsman Group
How do I manage my own personal cases within the Feedback Center?
You can log in to your account where you can view, track or update your own cases
Is there anything in particular that we can help you with at this moment  in relation to managing your cases with the Feedback Center?