Minister, you didn't answer the question. These are your CRA officials directing constituents away from the CRA. You really should be answering that question and not just talking about how inappropriate it is, although I appreciate that. Also, on your website, it says that the telephone service for the individual-inquiries line will be available to Canadians until June 5, and there is no further information about further live service. When will you get your agency under control and make sure it provides an actual person on the other end of the line to provide the information that taxpayers need?
Just before we go to the minister, I would remind hon. members to address their questions through the chair. It's a little bit different from when we're questioning witnesses in a committee. We're using the rules more related to what we use in committee of the whole. The honourable minister has the floor.
On a point of order, Mr. Chair, as far as I'm aware, this is not Parliament; this is a committee. I've been sitting on committees since October. I've talked to my colleagues, and no chair, including the chair of the finance committee, has ever asked me to address a question through the chair. So with the greatest of respect, unless this is in fact Parliament, which I'm told it's not and the Parliament voted that it's not, we really should be able to address the witnesses directly, should we not?
Thank you, Mr. Morantz. This really is a question around the way in which this special committee on COVID-19 has been structured. We're operating under the rules that were agreed to by the House in an order that was passed and adopted on Tuesday of this week, so we're bound to manage the affairs of this committee in that way, and one of those includes asking members to address their comments and questions through the chair to other hon. members. So I ask you to abide by the rules of the committee, and we'll pursue that. Now we'll go to the response to your second question. The honourable minister has the floor.