who gets involved if we don't come to an agreement when the DMV consumer rep tries to resolve this?
If it is not resolved the case will be sent to an Automotive Facilities Inspector for a formal investigation.
what might the hearing end in?
The result of the hearing may be no action, a civil penalty, and/or a suspension or revocation of your ability to operate as a vehicle related business in New York State. You may also be offered the opportunity to pay restitution to the consumer in instead of the fines and/or penalties, or to have the penalty reduced.