What do I do if I can't check my status online?
If you can't verify your status online, you can call us at 1 - 800 - 772 - 1213 TTY 1 - 800 - 325 - 0778 from 8:00 a.m. at 5:30 p.m., Monday through Friday.
and by what means will they give the answer to the request?
You will receive a letter in the mail with our decision.