Yes, I believe they are doing a very bad job of handling my financial aid
In that case, I will direct you to the relevant section on the website that deals with all things financial connected with schools, where you will find the relevant information necessary to help you
There is something else about federal student loans, how much can I hope to get in financial aid?
You can get aid that goes from $5,000 up to $20,500. That is for Direct Subsidized Loans, plus Direct Unsubsidized Loans.