If in the audience it determines that there were violations?
DMV will take action against the shop .  This may include suspending or revoking the shop 's registration and/or imposing fines . If you suffer a financial loss due to overcharging or unnecessary or poor quality repairs , the administrative law judge presiding at the hearing may offer the shop the option of paying restitution . The shop may then receive a shorter suspension period and/or a lower fine . DMV can not force a shop to pay restitution .
you authorize repair work by phone
write down the date and time , the name of the person you spoke with , any estimated price quoted , and other pertinent details