Points of Improvement
SAID
Some participants from the survey group (control arm and intervention arm combined) and the interview group reported a lack of clarity and overview. They could not always find what they were looking for, and some said that there were so many help options that it could be overwhelming. It would help if the information was tailored to specific IPVA situations and dynamics. In addition, a few interviewees mentioned tips for functionalities that were already present but that were apparently not visible or accessible enough, such as filter options in the help database and the forum.Furthermore, the control group specifically mentioned the lack of interactive components and contact options such as a forum or chat and stories from survivors as these were only available to the intervention group. The intervention group reported the absence of certain types of information that they felt should be part of the intervention, for example, information on divorce and children and on why a partner becomes abusive (It didn’t help me much. The information was already known to me but I mostly sought contact with fellow survivors. I didn’t find that.In total, 20% (2/10) of the interview participants stated that they had some doubts about whether they were part of SAFE’s target group as the home page seemed to focus on more severe violence, and women who did not have that experience may feel that their situation was not severe enough. One interviewee also said that she was looking for information and support for the phase after leaving their abusive partner, whereas the intervention seemed mainly focused on women who were still in the abusive relationship.Finally, a few interviewees provided some other points for improvement and tips, for example, availability in multiple languages, webinars with more in-depth information, encouraging women to take good care of themselves, and a button on the website that immediately contacts emergency services and sends their location.