3.3.3. Net Promoter Score
NPS
The NPS was used to assess participants’ acceptability of the iNutrition applet and the intervention. The NPS was completed by 11 participants in the intervention arm. The overall NPS for the patient cohort was positive, at 18.2% (with 36.4% reporting as promoters, 45.5% as passive, and 18.2% as detractors).