Setting
ERECTILE DYSFUNCTION
This study took place on a DTC telehealth platform. Though the platform provides care for a variety of conditions to patients living in the US, we piloted our tool in those receiving care for erectile dysfunction. The procedure for accessing and receiving standard care through the platform involved the following steps:The patient completed a dynamic online intake form that collected demographic information, health history, and other information relevant for diagnosis and to evaluate treatment appropriateness.A provider then reviewed patient intake forms and, in some cases, completed synchronous telehealth visits with potentially eligible patients to determine and prescribe, if any, the appropriate course of treatment. Patients prescribed treatment also received a treatment plan that included information about side effects.After their initial prescription and prior to one-year follow-up, the platform provided patients with access to an online messaging platform where they could communicate with providers at any time.