Ongoing communication and training support
To encourage and support volunteers, trainers provided regular communication in the form of phone calls, emails, and club visits, which made volunteers feel ‘valued’ and gave the opportunity for feedback and continued learning. Regular volunteer meetings allowed shared experiences with peer feedback and support. Moreover, fidelity checks conducted by the research team facilitated volunteer development:‘It was good to have like the one to one, sort of examination …somebody watching you to make sure that you knew what you were doing before you started.’ (Volunteer).