Benefit-framed feedback is not immediately actionable and impedes report usability
Those receiving the benefit-framed report were vocal about the framing and found it difficult and time-consuming to visualize and interpret their data. They preferred a risk-framed report as this format matches other reports they receive and is viewed as more practical. Benefit framing therefore appears to decrease report usability. This corresponded to the CFIR domain “So how many of my residents are safe from the risks of falls associated with benzos? …you have to think about it a little bit more… if my percentage is lower that’s not good… I almost prefer the other way… because that’s the way it’s reported in our PAC meetings and it’s reported in CIHI that way… I think the negative has more impact… it’s a little bit easier to visualize.” (LTC5, benefit, top quartile)