Technical support for healthcare professionals
EARLY PREGNANCY
As with pump initiation in early pregnancy, healthcare professionals emphasized the need to invest time and resources during the first 2–4 weeks of HCL use. This included supporting women unfamiliar with component devices (e.g., assisting with set and sensor changes) or who “felt a bit nervous because they're having to trust the machine” (HP-009). All interviewees described how the ability to access technical, telephone support, which was “available on hand, 24/7” (HP-001) from the trial's research educator had been invaluable, especially when supporting women during this initial transition period (Hence, they suggested that if HCL technology was rolled out to pregnant women, staff would need access to a helpline, ideally on a 24 h basis, which offered similar technical support to that provided by the research educator, and which mirrored provisioning by pump and CGM manufacturers (