Training and evaluation
SSI
Recommendations designated as training and evaluation modifications focused on improving support for navigators. These recommendations were predominantly made by navigators and represented recommendations for fidelity optimization. Navigators suggested more training on behavior change strategies such as motivational interviewing (MI): “I think probably – yeah, [I could have been better prepared by] getting more MI skills. I think problem solving skills too… Because you’re working with different families, so obviously the situations that the families are going through is a bit different from one another” (4). Navigators also suggested more training on local service systems: “Since I was in [other state] coming to Massachusetts, this is something different. So, probably [supplemental security income (SSI)] will be different from how [other state] SSI is. So, probably the different public benefits and having applied for them and the eligibility criteria might be different. So, maybe in that sense I hope – I wish I would’ve gotten more training in that sense – on the social services” (2).