Pre-lockdown intervention
SUH is a multi-component, adaptive programme that targets the organisational, environmental, social and individual levels, considering the system, cultural and environmental constraints of each contact centre. It was designed to be scalable and transferable to other contact centres and workplace settings. The programme was operationalised to co-produce the specific intervention activities and included three main elements. Firstly, a workshop where staff tried out various equipment and activities and participated in a prioritisation exercise to express their preferences for individual, social, and environmental activities. The SUH team loaned several pieces of equipment (exercise bike, mini table tennis etc) to the centres, and 