Conclusions
Through the behavioral experiment in the hospital, we conclude that the release of UI based on the actual medical situation in the hospital can extend patient’s EWT. An extended EWT closer to the AWT results in a higher overall satisfaction level. It helps the adjustment of the EWT more targeted. The method of improving patient’s satisfaction through real-time information release is applicable to hospitals with a serious queuing problem. Therefore, medical institutions can also pay attention to the EWT of patients while reducing the AWT, because this economical method can also help improve patient’s satisfaction and more practical for hospital management.