Build patient knowledge
Patients and providers highlighted the need to increase patient knowledge of DRM testing. Specifically, providers emphasized that patients need clearer messaging on how the DRM testing process works. Those providers who had counseled patients on DRM testing results reported that they tended to focus counseling on what the DRM testing results meant for the patient, namely whether the patient needed to change ART regimens or adherence habits, rather than detailing specific DRM testing procedures and processes. Interestingly, we found that patients wanted to learn more about the details behind the DRM testing procedures, not just the end implications of the DRM testing result, although some patients who were given DRM testing training often could not recall any information that they learned. For instance, one patient with high VL was aware that her blood sample was collected, but she was confused as to what the blood test was specifically measuring.