Coordination
The isPO OGs describe different processes for the care networks regarding the coordination of consultations. In care network 1, the isPO case management calls the isPO OG to ask whether they can take over a particular appointment. In care network 2, an isPO OG as a representative receives the appointment requests from the isPO case management and forwards them to a WhatsApp group of the isPO OGs so that the volunteers can answer. In care network 3, the process is similar, but the isPO case management forwards the appointments to a WhatsApp group. The professional service providers from care network 2 report that their workflow is well established. According to the professional service providers from care network 3, the coordination of the isPO OG consultations is very time-consuming and "