Clinical impact of MIH on patient safety
MRPs and the clinical impact of the helpline responses were assessed by two clinical pharmacists working at the MIC. All enquiries were included in the assessment regardless of when the patient asked the question relatively to the telephone interview, i.e., pre-, post- or during the telephone interviews. From the 37 enquiries, a total of 43 MRPs were identified according to the Westerlund system (