Context and setting
In Australia, the GP is the cornerstone of primary care coordination. Approximately 84% of Australians see a GP every year, and 77% of patients have a preferred GP.geographical location — veterans are distributed across Australian states and territories. Although there are a few GPs specialised in veteran care, most GPs have fewer than four veterans under their care. Patients are free to choose their GP, irrespective of geographical location, which may increase patient satisfaction and access, but the lack of patient registration makes it harder for practices to define their population, which has the potential to reduce continuity of care;technological readiness — Australian GPs have had near-universal use of EHRs for more than 10 years,public-funded, privately operated model of care — primary care in Australia is provided by trained GPs and a universal healthcare scheme, called Medicare, provides basic cover. The Department of Veterans’ Affairs (DVA) provides additional cover for eligible veterans. GPs and primary health clinics are independent providers, so any intervention focused on GPs must be highly collaborative and involve practitioners from the start. There is a high degree of agency during GP appointments, and payers (that is, those funding the care, rather than patients) have limited influence on practice.