Overall Program Ease of Use
Almost all participants stated that they found the program easy to use and navigate and liked the various features of the app (eg, separate web-based community area, features menu, and ability to track progress). Most participants felt that the program was appealing, that the program had a clean look, and that the content was presented in a user-friendly manner. Overall, participants believed that the content was presented well using descriptions such as “user-friendly,” “comfortable,” “intuitive,” and “easy to navigate.” However, 2 participants disagreed that they found it unappealing, confusing, and “clunky”:It was user-friendly. It was easy to find things. I liked that the dashboard had like this part, the check-in, the craving tool, like what module I’m doing today and all the things I’m using regularly. It’s all there when I open the app. I thought the app was very ugly and it was not very user friendly, and it felt like it was just difficult like it was clunky. It was just like it wasn’t very intuitive. 