Exit Interviews
In follow-up exit interviews (n=20, 40%), participants indicated a high level of acceptability for the content, interface, and features of JomPrEP. Participants found the app to be user friendly, easy to navigate, and with a good layout. Participants also appreciated the ability to earn reward points for using specific app features, facilitating user engagement and retention.…it's straightforward, it's user friendly, it's easy to use…I think the critical part for me is actually the ease of use of the app.Because of convenience. It’s like having a mini-doctor. It’s much easier for you to get tested, instead of going to a clinic and stuff.The point and rewards system are very interesting and attractive.Participants noted that ordering HIVST kits via the app was straightforward and that the multimedia instructions helped them use HIVST kits and interpret test results.I tried self-test kits from other sources, comparing the experience using this and also ordering elsewhere, I think JomPrEP was very prompt, the delivery was, I think, the next day and self-test kit was easy to use.The feature I used most in the app is the one that allowed me to order a self-testing kit. It’s super convenient because first, order placement is very easy to do and the second one because the delivery is very fast…And they have very clear instructions on how to do it and get the result. Instructions to do the screening at home are very clear. And to upload the result is easy as well.Furthermore, participants endorsed that the app helped them initiate PrEP use and maintain optimal adherence by facilitating a safe and stigma-free virtual platform to access PrEP services. Participants commented on the relevant information presented in the app, and many noted that they “didn’t know anything about [PrEP] until [they] used the app.”There’s a lot of information that makes me want to take PrEP more, because of the useful information and why I need to take the PrEP. This app is very like a one-stop center to take the PrEP…inside, you can book a consultation, view your result and you can directly order the PrEP. So, this helped me more easily to get the PrEP.I have been thinking of getting PrEP but didn’t know much about it (process, the cost, etc). The app makes everything more transparent. And when you take it, there’s a reminder every day so you can set up the clock, so you don’t forget.When I first came here, I am not originally from here, I was trying to find PrEP, and I had a hard time finding it. When I used this app, it made things much easier. I don’t need to worry if the clinic is judgmental.Participants also provided suggestions to improve the app and specific feedback on additional resources and features that they found interesting and helpful. For example, participants suggested that the app include an option to make an appointment with a mental health counselors and support groups and the ability to connect with other JomPrEP users through private messaging or discussion forums. Participants shared occasional issues with lagging app response time, difficulty setting up reminder notifications, and missing notifications. A few participants indicated that the test result feature of the app was a little challenging to use and required multiple clicks to view the results. A few participants also noted that some of the information in the app is repetitive or is not updated frequently. One participant recommended that the app allow the users to make the app more discreet (eg, the ability to change app icons).Participants indicated that they would continue to use the JomPrEP app after the final version is released to the public.Yes, definitely. I would use it because it's easier to put my appointment and view my lab results. I don't have to have it in a hardcopy form, easily accessible to my smartphone, and I could easily order my HIV self-testing kit as well.I will continue to use it. And I think the JomPrEP app is very useful for me in terms of ordering the PrEP and booking e-consultations.