Data analysis
Data files from the six cases were uploaded to NVivo release 1.4.1 (QSR International, Melbourne, Australia) where the researcher (S.T.) inductively coded within-intervention phone calls, myPace messages, emails, and post-intervention interviews for each intervention experience sequentially. Dialogues from both the dietitian and patient were coded. A subset of transcripts were presented to another author (T.C.) for duplicate coding. Yin’s general strategy ‘Relying on theoretical propositions’ was used [The coding framework was subsequently used to guide analysis of the post-intervention interviews (