Process evaluation results
Thirty-three staff and managers from six centres participated in the process evaluation focus groups and interviews. Four focus groups (22 participants) and three interviews were conducted with staff members. Interviews were conducted with managers from the six centres (eight participants). Managers interviewed included Head of Customer Service, Customer Service Coordinator, Contact Centre Manager, staff engagement and wellbeing managers, HR Advisor, and Centre Union Rep. Activity preferences are reported from 51 staff who completed the post-intervention questionnaire for the pre-lockdown period, and 45 participants who completed the post-intervention questionnaire post lockdown.