Setting
MIH
EMERGENCY
The MIH was operated by experienced pharmacists and a pharmacy technician from the Medicine Information Centre (MIC) at the Hospital Pharmacy at Bispebjerg Hospital in the Capital Region of Denmark. Staff was trained in clinical pharmacy and drug information activities. The MIH team consists of 12 medicine information pharmacists and a pharmacy technician, who have been providing medicine information between 5–25 years in the MIC. The helpline is accessible on all weekdays from 8 am to 3.30 pm.An acute care setting and a non-acute inpatient setting were purposively chosen to obtain possible variations in the clinical impact related to the MIH, and the impact on patient satisfaction, concerns and perception of safety in relation to their medicine after discharge. Thus, the Emergency Department and the Department of Respiratory Medicine at Bispebjerg Hospital were selected. Bispebjerg Hospital is one of the hospitals in the Capital Region of Denmark. The hospital serves as a community hospital for approximately 400,000 citizens. The Emergency Department has around 40 beds while the Department of Respiratory Medicine has 38 beds [