Who provided
traumas
PHOENIx staff are recruited based on their clinical independent prescribing (NHS Advanced Clinical Pharmacist) and housing (third sector worker) knowledge and skills, but also because of their street sense, empathy, active listening skills and non-judgemental attitude. These attributes were felt to be important to maximise the chances of immediately building rapport. People experiencing homelessness may have had difficulties forming and maintaining relationships because of past traumas [Seven NHS employee pharmacists are available to deliver outreach visits, all working part time and three part time third sector outreach workers. Pairs attempt to retain contact with the same patients continuously.