Primary outcome
PMS
ADVERSE EVENTS, SECONDARY, PMS
The rate of ED presentations from RACFs per 100 RACF beds during ED ACE hoursSecondary outcomes:Presentations to ED within 48 h post ED ACE/VTCRACF staff perceptions of VTC useability and acceptabilityUptake of ACE/VTCProcess measures to monitor potential adverse events are presented, using responses to a follow-up phone call from ED staff to RACF staff who attended a VTC within the previous 24 h, where the resident did not present to ED.Data to assess the primary and secondary outcomes and process measures for LHD A were obtained from an ED Electronic Patient Management System (PMS). Data from LHD B were obtained monthly via an onsite PACE-IT liaison person. Two of the RACFs (Rural 1/2) were separate RACFs but from the same company and co-located. Data from these sites were combined in PMS as one RACF (with the same RACF ID).Data measuring RACF staff perceptions of VTC useability in both LHDs were collected from an anonymous electronic survey (including demographic data) emailed to every RACF nurse who attended a VTC, to assess the useability and acceptability and any technical issues involved with using the VTC.The PACE-IT Research Project Staff Survey (Supplementary File 5) modified from the Telehealth Useability Questionnaire (TUQ) [