Strategies to improve adherence in the intervention clusters
All those who start PrEP, ART or contraception in the intervention clusters are offered peer navigator support as part of their individualized adherence plan and to support the refills and/or appointment scheduling and reminders. Neutral text message reminders are provided for participants who have access to private messaging and phone calls. A telephone hotline managed by a nurse is provided which participants can contact at any time for clinical guidance and psychosocial support.