3.4. Guideline Themes with the Most Improvement 
Overall, there were improvements in scores across all six themes of the guideline and all showed similar rates of improvement; Theme 5: Capable staff (+22%), Theme 3: Voice of the community (+18%), Theme 6: Organisation’s responsibilities (+18%), Theme 1: Creating a welcoming environment (+17%), Theme 2: Service delivery (+16%) and Theme 4: Engagement with Aboriginal organisations and workers (+16%). 