Provider Experience With the mHealth App
Results from the UTAUT questionnaire indicated that most providers found the platform useful, clear, and understandable; that their organization in general thought they should use it; and that they have the necessary resources and knowledge to use the platform. The validated UTAUT questionnaire was administered to 18 intervention providers. The four UTAUT constructs are associated with a behavioral intention to use the new technology (FollowApp.Care app); high scores on each of the constructs are associated with a higher behavioral intention to use the FollowApp.Care platform. The responses to the four items that form the performance expectancy construct showed that most providers found FollowApp.Care useful, enabling them to perform tasks more quickly, increasing productivity, and increasing the chances of a positive performance review. Median scores for each item were ≥4 on a 7-point Likert scale. The responses to the four items that form the effort expectancy construct showed that most providers found that FollowApp.Care is clear and understandable, believing that they can become skillful and that the platform is easy to use and operate. Median scores for each item were ≥5 on a 7-point Likert scale. The responses to the four items that form the social influence construct showed that most providers found that those who influence their behavior, people who are important to them, and their clinical management as well as the organization in general thought that they should use the platform. Median scores for each item were ≥5 on a 7-point Likert scale. The responses to the four items that form the facilitating conditions construct show that most providers found that they have the necessary resources and knowledge to use FollowApp.Care, that it is generally compatible with other systems that they use, and that there is assistance for its operation. Median scores for each item were ≥4 on a 7-point Likert scale (see 