High level of patient satisfaction with MIH
MIH
This study showed a high level of satisfaction with the MIH. The participants found the answers to their enquiries comprehensible and relevant, which affected their use of medicine. Other medicine helplines have reported similar high ratings of user satisfaction where the majority of the patients report that they received sufficient information and felt reassured about their medicine [In this study, the most common enquiries were related to dose, administration, effect and usage of medicines. The nature of these enquiries is similar to those found in the literature [