Disjointed dialogue
Counselors shared pictures on their screen while discussing the story. They sometimes forgot to stop screen share which affected the dialogue after the story. The transition from discussing issues in the story with the woman’s own concerns was disjointed in these cases. In a few VCs, the woman’s shawl partially blocked the screen of the mobile device during storytelling and counselor did not ask women to remove it.We had planned for a dialogical approach where the counselor would focus on issues triggered by the story that were identified by the woman and her family, but most counselors focused on providing as much information as possible to the women, even if it was unnecessary. For example, in one VC we observed a woman being urged to go for ANC when she had already been and had stated an intention to attend subsequent visits. Counselors were concerned about the VC taking too long, and their focus on information giving meant that there were fewer opportunities for discussion. In an FGD, a counselor discussed her main role as increasing knowledge: “