The intervention
RTIs
MAY, APPENDIX
The intervention consisted of two parts:
A 90 minute e-learning course about acute RTIs and general communication techniques for telephone triage nurses (see Appendix A 90 minute group discussion for the telephone triage nurses. Dedicated local nurses led the group sessions based on a written guide (Appendix The intervention was piloted by ten telephone triage nurses at one out-of-hours GP cooperative in May 2019 and adjusted based on the feedback from these nurses.The unique activity reports (Appendix 