isPO OG voluntary work
cancer, cancer’
CANCER
According to the isPO care concept, isPO OGs can offer up to two face-to-face consultations to every newly diagnosed cancer patient enrolled in the isPO programme. An isPO case manager who serves as a contact person for the patient throughout the 12 months in isPO coordinates the appointment between the patient and the isPO OG (Fig. During the consultation, the isPO OG provides the information folder and reviews it with the patient for a comprehensive orientation. Moreover, patients’ questions ‘all around cancer’ are answered except regarding medical and social legal advice. If the patient requests, the isPO OG may reflect upon their cancer care trajectory and experiences. In addition to providing information, the isPO OG acts as an authentic example that living with cancer is possible. Furthermore, they enable a conversation on equal footing. As the isPO OG service provides general information that may be relevant to all cancer patients, matching isPO OGs with patients with the same cancer type is not mandatory.After the consultation, the isPO OG conducts the documentation on the prepared sheet and assesses their personal experience of the consultation’s quality. The written documentation is forwarded to the isPO case manager, who inputs the data into the isPO-specific IT documentation and assistance system CAPSYS