A source of support
Informants expressed how the intervention had a supportive function for engaging in health behaviours. The role of the nurse is more prominent in this category compared to the previous one: the nurse provided support by explaining the letter, reassured informants if necessary, and gave health promoting advice. A supportive follow-up call could contribute to the informant’s evaluation of response efficacy and self-efficacy:
At first it was like: What? Oh my… but then when it had sunken in, and especially after I had talked to her, I got the feeling that ‘well, this is actually something that you can influence, 