Discussion
The disadvantages of waiting for a long time are obvious, such as increased hospital costs [The initial EWT of the patients is usually based on the previous experience. After patients arrive at the hospital, their EWT will be affected by the medical conditions observed by the patient and the information provided by the hospital. The EWT of patients can be considerably prolonged under the influence of UI. This finding is consistent with the result of a previous experiment [Patient’s satisfaction was improved by extending the EWT. For the same AWT, the experimental groups had higher satisfaction levels compared with the control group. The difference was that the experimental groups received UI and adjusted the EWT. The EWT can be regarded as a reference point [However, the adjustment of the EWT caused by UI prompts provided cannot substantially improve patient’s satisfaction in all cases. It was found that when the AWT was between the initial EWT and the extended EWT under the influence of UI, the patient’s satisfaction was significantly improved [