Being provided with a phone cover
FRAGILITY
Participants were given a phone without a phone cover. Due to the fragility of the smartphone some participants were concerned about breaking the phone if they took it outside or dropped it. Offering a smartphone case might make using the app more feasible.SA: “I know you mentioned that you were worried about dropping the phone would the team providing you with a phone case to make it sturdy would that be helpful?”Participant : “Yeah that would be helpful yeah uh-huh.” 