 Fidelity metrics for patients and providers.

Provided verbal consent and received the information sheet.FollowApp.Care profile was createdReceived text notifications on day 0Patient response timeNumber of patients who have phone service provided by T-MobileResponse rate day 1Response rate day 3Response rate day 5Response rate day 7
Signed consent forms before trainingCompleted 1-hr trainingVerified FollowApp.Care profileUnique identifiers providedCompleted Unified Theory of Acceptance and Use of Technology surveyNumber of log-insNumber of successful log-insNumber of unsuccessful log-insNumber of alerts triggeredNumber of alerts resolvedNumber of alerts resolved by chatNumber of alerts resolved by phoneNumber of alerts resolved by acknowledgmentNumber of alerts unresolvedAverage response time to alerts