Dose Delivered
In total, 120 (70%) of 172 participants were engaged in web-based conversations with case managers, generating 1664 messages. On average, each participant who engaged in web-based conversation sent 7 messages and received 6 during month 1. After coding these messages into dialogues, one-third (37/120, 30.8%) had only 1 dialogue with case managers, and two-fifths (46/120, 38.3%) had 2 or 3 dialogues, with the rest having ≥3 dialogues.