2.5.4. Guideline Implementation Workshops with Participating Services
Implementation workshops were held with key staff from services (CEOs/managers and direct service delivery staff) to explain the guideline, review the audit feedback, set goals for improvement and develop a detailed action plan tailored to their service (to operationalise action areas from the guideline themes). Workshops were facilitated by JA and RW. Staff identified and prioritised specific activities that they would implement from the 21 action areas and were encouraged to select three key action areas for their service to progress over the next three months. For example, activities that operationalise guideline Theme 1: Creating a welcoming environment, might include processes to ensure that all clients are welcomed respectfully at first contact with the service, providing tea/coffee/water in the waiting room, accommodating children or other family members in the service, or displaying local Aboriginal artwork. These self-designed activities provide flexibility in how individual services operationalised and implemented the core components, enabling the practice change activities to be tailored to the needs and resources of individual services and the communities they serve [