Conclusions
Our study provides comprehensive perspectives on the barriers and facilitators to the implementation and use of a BP telemedicine intervention in a complex fast-paced primary care setting. It can engender various benefits and challenges to patients, healthcare professionals and the healthcare system. An intervention that is well-designed and successfully implemented can be an enabler to improve healthcare delivery, patient journey and safety, as well as avoid unplanned hospital admissions and visits. It is hoped that the insights gleaned can help to guide various stakeholders understand the importance of the various dimensions as they embark on telemedicine program design and implementation.