Participant characteristics at baseline
pre-lockdown, Pre-lockdown
A total of 155 participants took part in pre-lockdown and 54 participants took part in post-lockdown data collection. Most participants were aged 25–54 and worked full time. Pre-lockdown, 66% of participants were female and 34% were male. Post-lockdown, 54.9% were female and 45.1% were male. Pre-lockdown, 51% were call handlers/customer service advisors, 24.5% were supervisors/managers/team leaders and 24.5% had other roles. During the post-lockdown period, most participants (86.3%) were call handlers/customer service advisors, 9.8% were supervisors/managers/team leaders and 3.9% had other roles. Detailed participant demographic details for the pre-lockdown and post-lockdown data collection periods are summarised using descriptive statistics in Tables 