Background
PROM
ADVERSE EVENTS
In the past decade, there has been a significant shift towards patient-centered care, largely influenced by the provisions outlined in the Patient Protection and Affordable Care Act. This shift has expanded the use of patient-reported outcomes (PROs) beyond their traditional role in clinical research and integrated them into routine clinical care. PROs consist of information gathered directly from patients about their care experiences and the outcomes of their treatment [One novel use for PROs is the assessment of adverse events [As part of an internal quality improvement initiative, an interdisciplinary team at a DTC telehealth platform designed a PROM instrument intended to improve treatment continuation for patients. In response to concern that patients were discontinuing treatment due to manageable side effects experienced early in the course of their treatment, the care delivery quality and safety team identified the need to reach out to patients prior to their one-year follow-up visit. We provide a comprehensive overview of the development and deployment of a system for collecting adverse event-patient reported outcomes (AE-PRO) data and its corresponding response mechanism. Additionally, we describe the execution of a randomized controlled trial designed to assess the system's impact.