Usability of clinical management portal
WASTED
The care coordinators and care managers who regularly used the portal for enrolling patients and monitoring patients’ BP noted that its functions and interface were manual and not user-friendly. This slowed their work down and they took some time to adapt to it, affecting the feasibility of the intervention.
Not the easiest to navigate… it’s not very neat and tidy. The buttons are like everywhere… So not the most intuitive to use, took me awhile to get used to it. (S003, female, care manager)
It’s not that bad but it’s not very straight-forward…But of course can improve much more… the speed is not very fast... Due to PDPA [Personal Data Protection Act], it keeps logging us out halfway… It feels like you wasted all your documents. A little bit complicated... A lot of info. (S007, female, care coordinator)