Infrastructure and human resources
According to the isPO OGs, the infrastructure available differs depending on the care network. In care network 2, the isPO OGs have a designated room for consultations with prepared information folders in individual patient bags. In care networks 1 and 3, room facilities are scarce, which was also mentioned by the professional service providers, or the consultations take place in different hospital departments. In this case, the information folders are either deposited on the corresponding ward or must be collected from the isPO case management at a fixed location. Whether the isPO OGs receive an allowance for their work also depends on the care network. From care network 1, it was reported that no costs were covered; in care networks 2 and 3, travel costs were reimbursed, or a voucher for the staff canteen was handed out.Patients and professional service providers of all care networks reported situations when no isPO OG was available for a consultation. Additionally, the isPO OGs asked for the expansion of the isPO OG teams in their respective care network so "