The online modality presented new challenges to overcome
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Older adults familiar with online technology were more likely to engage with the intervention compared to individuals with a fear and lack of knowledge. The clubs had lower numbers attending the online groups, which impacted the reach of the intervention. Nevertheless, the organisation loaned devices to improve member access and they provided learning and support (digital coaching) to resolve any technical issues, helping older adults to upskill, as illustrated by this staff member:‘Her face when she finally could see people… It did take us several days, a lot of hours on the phone, but when she suddenly popped up on that screen and she realised she’d done it, it was just amazing. So, it’s pushed people so far out of their comfort zone.’ (Staff).Inevitably there were technical difficulties experienced during online exercise, such as difficulties connecting, and poor sound, or picture quality. Staff assisted participants online, putting volunteers on ‘spotlight’ to improve visibility of demonstrations and setting up the online meetings. Family members also supported older adults with technology use. However, the volunteers felt that delivering the exercise online compromised interaction and coaching due to the inability to clearly see the group (e.g., small screens, poor set up of camera positioning). This created some safety concerns. To reduce injury risk and to follow the organisation’s insurance policy, the exercises were completed seated. However, strict safety guidance limited the effectiveness of exercise for individuals who required more challenging standing movements, particularly participants who wanted to improve balance.