CONCLUSIONS
In conclusion, our results indicate that a patient’s DCP is predictive of his satisfaction with the care provided and trust in the healthcare team. In fact, trust in the healthcare team and overall satisfaction is lower in patients with active DCP despite similar medical knowledge. Moreover, patients with an active DCP had longer ward rounds and sensitive topics were more frequently addressed. Patients with active DCP may need a more personalized approach. Further studies should evaluate whether interventions adapted to patients’ DCP may improve patient-reported experience measures.