6. Conclusions
The findings of the present study demonstrate that giving tourists policy-driven information, especially by conversational recommender system, has the potential to spread them away from heavily visited areas to a wider geographic area and specifically to attractions in less-visited areas. Their visitation of urban areas also shifts. Furthermore, giving tourists different information via different channels may not change their experience of their vacation, though it is likely to change their experience of receiving information. In sum, the findings show promise for informing tourists about lesser-known attractions to reduce crowding without degrading the quality of their experiences.The findings situate actionable and affordable interventions in the often negative discussion about overtourism and increasing crowding in areas with vigorous tourist flows. We highlight the importance of attending to information that tourists use to make spatial behavior decisions at the destination. The present study shows that information interventions may carry the potential to improve quality of life for all destination stakeholders, including both tourists and local residents. The promise of intervening on information delivered to tourists is particularly substantial if the effects of these interventions are measured, and further decisions are made based on evidence.