Outer setting
Outer setting analysis of patient navigation revealed that the innovation successfully anticipated and met the “Missed a few of her appointments because she didn’t have childcare…and the doctor was like, ‘we can’t see her anymore.’ And I reached out…and advocated on behalf of the patient and told them everything she was going through, and they [rescheduled her].”The navigators perceived that attention to individual barriers thus successfully improved participants’ connection to the care system. Additionally, navigators reported connecting participants to community resources outside the health system, including diaper drives, furniture banks, and food pantries in their individual neighborhoods.Such individualization also contributed to the navigation’s high degree of 