Measurement procedures
Junior
A summary of measurement procedures is shown in ‘People were very impressed that I was calling them and still following up on the surgeries and were willing to talk very happily.’ (Research nurse, Focus group IN002F, India)Measurement processes (quantitative phase)Values are In total, 533 of 537 patients (99.2 per cent) reported the telephone WHQ pathway to be very satisfactory or satisfactory:‘Early feedback that the questionnaire is highly acceptable to patients. Patients say they are receiving a ‘VIP’ treatment.’ (Junior doctor, Focus group GH001F, Ghana)Often the telephone owner was a friend or relative (who was then able to connect the researcher directly to the patient) rather than the patient themselves (189 of 537, 35.2 per cent), and commonly this was a mobile phone (534 of 537, 99.5 per cent). In total, 154 of 537 (28.7 per cent) had a mobile phone with video capability. Feedback from CEI partners alongside interview data supported optimization of the telephone follow-up pathway for future implementation; this is presented in a toolkit available in 