Version Updates
From December 2019 to December 2020, the CareConekta app moved from version 1 to version 7. At one point, a version change (version 5 to 6) meant that the heartbeat data submitted by older versions were no longer received. From July to August 2020, participants were phoned, notified of the new app version, and assisted with updating the app over the phone (Google Play > CareConekta > update app). In cases where participants struggled to follow the steps over the phone, we offered an option for them to come to the study clinic—especially in cases where they were scheduled for an upcoming visit—where we would update the app for them in person. On a few occasions, to those who experienced difficulty over the phone, we sent the steps to follow via SMS text message or WhatsApp. The participants were offered data (100 MB) to update the app over the phone.