Recruitment and participants
At RCT completion, a criterion sampling approach was undertaken with all IG pharmacists and service users invited to participate in an interview. IG pharmacists were invited, by email, and an information sheet was provided, consent was sought and interested pharmacists were asked to contact the research team. A follow‐up email and phone calls were made to pharmacists who did not respond to the initial email invitation. Additionally, IG service users were invited to participate in an individual phone interview, with the information provided in the final health review and/or through flyers provided by their pharmacist. Service users were asked to contact the research team and were offered further information, had any questions answered and a suitable time to conduct the phone interviews was arranged. Of the pharmacists contacted, 29% agreed to participate and 16.7% of service users responded. Those who did not participate either did not respond to the invitations or stated they were too busy. The interviews were part of the final evaluation of the Field notes were written after each interview and circulated to the research team. All interviews were audio recorded and transcribed by a third‐party transcription company. All participants were offered a copy of the transcript to ensure accuracy, with 11 participants requesting a copy, with no changes required. Transcripts were quality checked by the interviewer for accuracy. Service users were provided with an AU$30 gift voucher, and pharmacists were offered an AU$50 gift voucher on completion of the interview, accounting for the differences in the anticipated length of interview time.A semistructured interview guide was developed based on a review of previous similar studies and then discussed by the research team. A service user mentor also reviewed the service user interview guide to ensure questions were appropriately worded and targeted. Goal planning‐focused questions were concentrated on the experience and process of goal planning, how goals were decided, the value of goal planning within the Interview guides.What was the goal setting process like? (e.g., Have you set goals before? Who with? How were the goals documented? Did you have a copy of your goals and plan?)How were the goals decided? How did you decide that they were the right goals for you?What was the process of deciding how you would achieve your goals like? How did you decide the steps to take in achieving your goal?Were there any barriers to achieving your goals? What strategies did you discuss in addressing the barriers to achieving your goals?Were all your goals considered?How valuable was the goal setting aspect of the What was the role of goal setting in supporting you to make changes to your life?Was it difficult/easy to achieve your goals? Why?Do you feel your participation in How easy/difficult was it for service users to identify goals?How did you help service users decide on goals?What sort of goals did you set with service users e.g. lifestyle, medication?What was your experience of writing goals with service users?Did you feel confident to set goals with service users? What helped?Did you find the SMART goal‐setting process (discussed in the training) helpful?Did you think that the goal‐setting process was a useful part of the Abbreviations: RCT, randomised controlled trial; SMART, specific, measurable, achievable, realistic and time‐bound.