Patient satisfaction with MIH
MIH
One of the primary outcomes was patient satisfaction with MIH. Participants in the intervention group were asked if the opportunity to contact the MIH affected the feeling of safety in relation to their medication, which the majority of the participants acknowledged (72%, 79/110, CI [0.67–0.84[). Patients who contacted the MIH before the telephone interview (n = 8) reported a slightly lower score on the questions regarding feeling of safety with regard to their medication and they felt to a higher degree that their medicines were a mystery to them (see Only patients in contact with the MIH before the telephone interview were asked about their satisfaction with the service (n = 8). The participants contacted the MIH by phone and received an answer by phone. The participants found the answers provided by the MIH timely, easy to understand and relevant. Furthermore, they reported that the answers to a great extent affected their use of medicine in a positive manner, just as they were satisfied with the answers to a very great extent (4.71 ± 0.45 on a 5-point scale). Generally, the participants were satisfied with the service (4.57 ± 0.73 on a 5-point scale), they would use it again (100% answered yes, n = 8), and they believed the helpline should be a permanent service for discharged patients in the Capital Region of Denmark (93% answered yes, n = 126).