Usability and Acceptability
NPS
The patients reported good satisfaction and usability for the mobile app (NPS score 31 and SUS 68/100, respectively), as well as a high acceptance rate (mean score 7.8/10). However, the backend for health professionals had a neutral score in terms of satisfaction and usability (NPS score –80 and SUS 54/100, respectively) with an acceptance score averaging 5/10. Despite these results for the acceptability and usability of the backend, 75% (12/16) of the professionals participating in the study indicated that the remote consultations had good overall quality, 87% (14/16) reported that they would continue to use remote consultations as a support tool, and 69% (11/16) of the professionals considered that telemedicine can improve the state of patients’ health.