The Program Tools Were Commonly Unused, and Many Found Them Unclear
The program also consists of supportive ecologic tools (eg, stress test, general check-in, and craving tool) that are accessed through both push notifications and as needed by participants. Of these tools, 1 participant reported using the most, and found to be the most useful, was the general check-in tool. However, only half of the participants described accessing the tools, and only 2 participants reported using almost all of them regularly. Others described them as unclear, confusing, not needed, and “a nuisance.” A few participants reported that although they did not use the features regularly, they found them helpful when they did, specifically the craving tool and check-in features:I liked the throughout-the-day check-ins. Like it wasn’t like okay, so I listened to the app and then go on with my day and forgot about it for the rest of the day. I would listen to it and then it would check on me. It would at least remind me, even if I didn’t do every single check in, it would remind me like this is what you’re working for right now, keep going. 