Data collection and interview guide
CHRONIC PAIN
The interviews were conducted by a trained interviewer in a meeting room at the HLC or at the research centre where the interviewer was located. The interviews were audio recorded and transcribed verbatim. Additional notes and reflections were written down immediately after each interview. The transcripts from the first three interviews were read to check if the interview guide needed alterations. The interview guide was semi-structured with open-ended questions to allow the informants to speak freely. The topics were derived from the research question, literature, and the research teams’ clinical experience, comprising experiences with the intervention, whether it was useful, and which parts were useful and why. The informants were also asked about their experiences with the HLC service compared to previous use of other health care services. Moreover, the focus was on coping with chronic pain, if they had experienced any changes in knowledge, use of health resources, and coping ability and mindset. The interviews lasted from 23 to 72 min.