Study setting
The study took place between August and October 2019 in one academic FHT in a large urban city in the province of Ontario, Canada. FHTs are a model of interprofessional primary care and were introduced in 2006 in Ontario. The FHT is considered a patient medical home, and approximately 25% of Ontarians receive their primary care from this model of care. Primary care teams consist of family physicians and interprofessional health care providers such as: dieticians, occupational therapists, pharmacists, physiotherapists, and social workers [