Memory protocols
intermittent disturbance
The technical quality of the telephone-based aftercare groups was generally rated as good; there was an intermittent disturbance due to reverberation during the call in only five group sessions. Participants were disconnected in up to a quarter of the groups conducted, but this was usually resolved immediately. In 15% of the group sessions, there were short breaks due to technical problems or delays in access to the telephone conference. The formal procedure of the telephone-based groups was adhered to in almost all cases (95%). In the view of the moderators, the topics addressed in the respective sessions were of interest to all participants, and the content was communicated well. In exceptional cases, there were questions that could not be answered (2%, or The mood in the groups was consistently rated as positive by the moderators, and the atmosphere was predominantly trusting, calm and relaxed (see Fig. Atmosphere in the group